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Archiwalne ( 151 )
Senior User Researcher
Pawia 23, Stare Miasto, Kraków
Wygasła: 19.05.2024
full-time
umowa o pracę
home office work
senior specialist (Senior), expert
Obowiązki:
- Develop and execute a comprehensive user research strategy that aligns with product goals and user needs
- Help mentor designers in UX research, fostering a culture of collaboration and continuous improvement
- Plan, design, and conduct user studies, usability testing, and other research activities to gather actionable insights
- Analyze qualitative and quantitative data to derive meaningful conclusions and actionable recommendations for product improvement
- Collaborate with product managers, designers, and engineers to integrate user research findings into product development processes
- Advocate for the user by ensuring that their needs, behaviors, and preferences are at the forefront of product decision-making
- Stay abreast of industry trends, emerging technologies, and best practices in UX research to drive innovation within the organization
od 16000 do 25000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Product Designer
Pawia 23, Stare Miasto, Kraków
Wygasła: 19.05.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
senior specialist (Senior)
Obowiązki:
- Design digital experiences with a relentless pursuit towards simplicity, delight, innovation, and measurable results while possessing a solid knowledge and application of digital product design, UX/UI best practices, methodologies, and artifacts
- Consider the holistic user experience: Including end to end user experience, information architecture, service design, and data display and data management
- Present and validate your solutions with internal and external stakeholders, always advocating for the needs of your users
- Define a UX/UI approach to best solve each project within your core team to deliver products and services while representing the voice of the user and considering context of the solution
- Utilize and contributes to global design system and knows how, and when, to create reusable patterns
- Design experiences across Digital touchpoints for a seamless learning experience
- Conduct and design collaborative workshops, design innovation, and design documentation sessions with stakeholders
- Quickly generate and validate assumptions using qualitative and quantitative methods and produce rapid iterations based on research findings
- Perform in-depth research analysis of competitors, industry, and business intelligence reports
- Demonstrate critical thinking and excellent communication skills that are clear and to the point and involves other stakeholders when necessary
- Able to articulate, defend, and sell designs to project team and product teams
- Prioritize and define UX/UI deliverables for their team-based project objectives and requirements
- Can guide and actively participate in design critique sessions and provide feedback to team members
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Manager, Global Customer Support
Pawia 23, Stare Miasto, Kraków
Wygasła: 31.03.2024
full-time
umowa o pracę
hybrid work
manager / supervisor, team manager
Obowiązki:
- Managing the day-to-day activities of Poland based frontline customer support team/teams, ensuring timely and effective resolution of respondent inquiries
- Coaching the team of direct and indirect reports to develop strong customer service skills, improving their ability to receive, analyze, troubleshoot and assist customers in resolving any questions or issues
- Running team meetings and other regional meetings to ensure the teams are up to date with changes and processes
- Monitoring individual and team performance, providing positive reinforcement, coaching as appropriate
- Taking steps necessary to ensure case queues remain under control and Service Level Agreements are met or exceeded
- Conducting individual appraisals, having input in setting measurable goals and objectives for team members, supporting individual career development plans
- Monitoring and reporting on key performance metrics, such as response time, CSAT and issue resolution rates
- Supporting Senior Manager in overall Customer Support department management
- Participating or leading smaller projects within the company as well as assisting in critical projects within the Customer Support department
- Promoting usage of the Knowledge Base and creation of Knowledge Base articles to enable self-service support for customers
- Working with internal stakeholders on process improvements, driving process excellence initiatives
- Recruiting, training, and evaluating customer support team members
- Fostering a positive and collaborative team environment
- Analyzing customer feedback and data to identify areas for improvement in products or services
- Handling escalated customer issues and providing resolutions in a timely manner
od 12000 do 18000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Specialist with French
Pawia 23, Stare Miasto, Kraków
Wygasła: 31.03.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Assist Customers with their technical and operational queries & problems related to Cornerstone Products via email, ticketing system and phone
- Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
- Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
- Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels
- Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
- Collaborate with other technical teams on case resolution
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Specialist
Pawia 23, Stare Miasto, Kraków
Wygasła: 31.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Assist Customers with their technical and operational queries & problems related to Cornerstone Products via email, ticketing system and phone
- Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
- Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
- Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels
- Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
- Collaborate with other technical teams on case resolution
od 7500 do 7500 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Specialist
Pawia 23, Stare Miasto, Kraków
Wygasła: 27.04.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Assist Customers with their technical and operational queries & problems related to Cornerstone Products via phone, email, and ticketing system
- Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
- Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
- Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels
- Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
- Contribute to the Knowledge Base by creating & updating articles
- Collaborate with other technical teams on case resolution
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Specialist
Pawia 23, Stare Miasto, Kraków
Wygasła: 25.03.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Assist Customers with their technical and operational queries & problems related to Cornerstone Products via phone, email, and ticketing system
- Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
- Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
- Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels
- Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
- Contribute to the Knowledge Base by creating & updating articles
- Collaborate with other technical teams on case resolution
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Specialist
Pawia 23, Stare Miasto, Kraków
Wygasła: 22.12.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Assist Customers with their technical and operational queries & problems related to Cornerstone Products via phone, email and ticketing system
- Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
- Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
- Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels
- Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
- Contribute to the Knowledge Base by creating & updating articles
- Collaborate with other technical teams on case resolution
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Specialist - German Speaker
Pawia 23, Stare Miasto, Kraków
Wygasła: 15.12.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Assist Customers with their technical and operational queries & problems related to Cornerstone Products via phone, email and ticketing system
- Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
- Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
- Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels
- Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
- Contribute to the Knowledge Base by creating & updating articles
- Collaborate with other technical teams on case resolution
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
HR Operations
Pawia 23, Stare Miasto, Kraków
Wygasła: 01.12.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Provide broad spectrum generalist HR management to employees in Poland
- Support the employee life cycles process from onboarding to termination
- Provide front-line HR support and advice to employees and managers
- Support payroll processes and submissions
- Create employee documentation (contracts, addendums, referral for medical check-ups and similar)
- Sign contracts / arrange for contract signature
- Manage local vendors relationships (Health and Safety consultant or similar)
- Prepare and deliver local HR meetings, work regulations and updates for employees
- Develop HR policies and procedures to improve efficiency and service delivery to stakeholders
- Manage talent wellbeing and engagement activities
- Utilise systems, analytics and reporting to support business initiatives
- Ensure adherence to local and company compliance requirements
- Manage on-site / remote record keeping of confidential talent documentation
- Coordinate all internal processes for new hires, changes and leavers
- Oversee budget controls, payments and vendor SLA’s
- Support mobility activities including visa / work permit authorisations and renewals
- Coordinate benefit renewal as well as identifying new benefits schemes and support administration activities
- Support training and development activities
- Other duties as required
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Software Engineer - Java
Pawia 23, Stare Miasto, Kraków
Wygasła: 07.11.2022
full-time
umowa o pracę
home office work
senior specialist (Senior)
Obowiązki:
- Work in an Agile environment with other team members, Architects & Product Managers to continually enhance Cornerstone’s web applications by identifying opportunities for improvements, making recommendations, and implementing optimizations
- Develop Microservices
- Mentor other Engineers and promote best software engineering practices across design, build, and test
- Collaborate with a world-class team of Engineers across the Software Development Life Cycle (SDLC) in Europe, Israel and the USA
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Cloud Operations Engineer
Pawia 23, Stare Miasto, Kraków
Wygasła: 07.11.2022
full-time
umowa o pracę
home office work
team manager
Obowiązki:
- Manage the deployment processes
- Maintain the applications running on Web and Database servers in an AWS environment
- Manage the System Monitoring and Alert response
- Administer the database using Microsoft SQL
- Provide technical support to other teams in the organisation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Software Engineer - .Net
Pawia 23, Stare Miasto, Kraków
Wygasła: 07.11.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Develop, maintain, and enhance applications and services to contribute to our legacy and cloud platform
- Build foundational components, common libraries, and reference implementations that will be used by the rest of the company
- Work with engineering leadership to define and build scalable architectures and processes with micro services architecture on AWS with .NET Core services
- Collaborate closely with product, and central engineering teams to build elegant and scalable web applications
- Work with SDETs, SREs, and others to help automate manual processes and inefficiencies
- Work with more junior engineers to help them achieve their career goals
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Fullstack Software Engineer – Java with React
Pawia 23, Stare Miasto, Kraków
Wygasła: 07.11.2022
full-time
umowa o pracę
home office work
junior specialist (Junior)
Obowiązki:
- In this role, you will be joining one of our teams and participating in all development (code creation and review, write unit tests) and SCRUM activities within the team. You will have a direct impact on the final product, its quality and how it is perceived by customers
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Lead Software Engineer - Java
Pawia 23, Stare Miasto, Kraków
Wygasła: 07.11.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- In this role, you will be leading one of our teams and participating in all development (code creation and review, write unit tests) and SCRUM activities within the team. You will have a direct impact on the final product, its quality and how it is perceived by customers
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Fullstack Software Engineer – Java with React
Pawia 23, Stare Miasto, Kraków
Wygasła: 07.11.2022
full-time
umowa o pracę
home office work
senior specialist (Senior)
Obowiązki:
- In this role, you will be joining one of our teams and participating in all development (code creation and review, write unit tests) and SCRUM activities within the team. You will have a direct impact on the final product, its quality and how it is perceived by customers
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Specialist - French & English Speaker
Pawia 23, Stare Miasto, Kraków
Wygasła: 06.11.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Assist Customers with their technical and operational queries & problems related to Cornerstone Products via phone, email and ticketing system
- Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
- Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
- Resolve Customers’ issues where possible otherwise provide the relevant information & analysis for further Support levels
- Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
- Contribute to the Knowledge Base by creating & updating articles
- Collaborate with other technical teams on case resolution
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Manager
Pawia 23, Stare Miasto, Kraków
Wygasła: 30.10.2022
full-time
umowa o pracę
home office work
expert
Obowiązki:
- Work with the Product Leadership to ensure the goals and success criteria for the products are aligned with the product strategy
- Prioritize product enhancements and new features using defined criteria
- Work with external and internal stakeholders to turn customer and end user insight into requirements and specifications for the products
- Clearly communicate vision and goals of the products
- Provide guidance and decisions required during the development planning process
- Co-ordinate cross-functional teams in the development and marketing of the product
- Ensure internal stakeholders understand the capabilities of the product through demonstrations or other forms of communication
- Maintain a strong knowledge of the product’s functionality and how it can be utilised by customers to meet their needs
- Support the sales process by ensuring the key features and benefits are understood and future product direction is presented, including direct customer meetings as necessary
- Develop metrics to assess the success of products and features and determine necessary enhancements
- Collaborate with customers and internal stakeholders to ensure the product roadmap is continually reviewed and aligned to maximise business benefit
- Collaborate with the Architecture team to create a viable long-term technical direction for the product
- Collaborate with UX designer on mockup and prototypes creation
- Develop knowledge of the marketplace, competition and trends in the functional area covered by the system
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Specialist
Pawia 23, Stare Miasto, Kraków
Wygasła: 29.10.2022
full-time
umowa o pracę
home office work
senior specialist (Senior)
Obowiązki:
- Develop a deep knowledge of Cornerstone’s solutions
- Provide telephone and written support to customers, resolving technical and functional problems of varied complexity
- Handle all types of customer and business situations: assessing severity, impact, and escalate to management when appropriate
- Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLA’s
- Understand and follow process and guidelines for case handling
- Use your growing experience and knowledge to contribute to the knowledgebase
- Resolve customer issues through either phone or web-based support cases
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Escalation Manager – German Speaker
Pawia 23, Stare Miasto, Kraków
Wygasła: 24.10.2022
full-time
umowa o pracę
home office work
senior specialist (Senior)
Obowiązki:
- Manage critical client issues on Cornerstone’s products working closely with Engineering, customers and if necessary, third-party partners
- Build a 365/24/7 escalation model and detailed processes, collaborating with other teams and external vendors to define escalation protocols
- Build tight-knit relationships and drive can-do activities with Global Services organizations at all levels
- Actively drive triage and trouble-shooting efforts and communicate status to executive-level stakeholders
- Ensure resolution is well thought-out and solid to ensure quality and thoroughness and prevent future recurrence
- Lead and drive Root Cause and Corrective Action analysis and bring them to closure including future product features and enhancements
- Advocate the customer’s business impact and ensure a sense of urgency is felt within the engineering community
- Mitigate business and financial risk for both client and Cornerstone
- Translate lessons learned from escalations into tangible, long-term improvements among the necessary departments
- Other day-to-day responsibilities include tracking general department escalations, researching service level agreement questions and issues, and refining escalation processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Specialist
Pawia 23, Stare Miasto, Kraków
Wygasła: 03.10.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Develop a deep knowledge of Cornerstone’s solutions
- Provide telephone and written support to customers, resolving technical and functional problems of varied complexity
- Handle all types of customer and business situations: assessing severity, impact, and escalate to management when appropriate
- Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLA’s
- Understand and follow process and guidelines for case handling
- Use your growing experience and knowledge to contribute to the knowledgebase
- Resolve customer issues through either phone or web-based support cases
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Escalation Manager - French Speaker
Pawia 23, Stare Miasto, Kraków
Wygasła: 09.09.2022
full-time
umowa o pracę
home office work
senior specialist (Senior)
Obowiązki:
- Manage critical client issues on Cornerstone’s products working closely with Engineering, customers and if necessary, third-party partners
- Build a 365/24/7 escalation model and detailed processes, collaborating with other teams and external vendors to define escalation protocols
- Build tight-knit relationships and drive can-do activities with Global Services organizations at all levels
- Actively drive triage and trouble-shooting efforts and communicate status to executive-level stakeholders
- Ensure resolution is well thought-out and solid to ensure quality and thoroughness and prevent future recurrence
- Lead and drive Root Cause and Corrective Action analysis and bring them to closure including future product features and enhancements
- Advocate the customer’s business impact and ensure a sense of urgency is felt within the engineering community
- Mitigate business and financial risk for both client and Cornerstone
- Translate lessons learned from escalations into tangible, long-term improvements among the necessary departments
- Other day-to-day responsibilities include tracking general department escalations, researching service level agreement questions and issues, and refining escalation processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Escalation Manager
Pawia 23, Stare Miasto, Kraków
Wygasła: 09.09.2022
full-time
umowa o pracę
home office work
senior specialist (Senior)
Obowiązki:
- Manage critical client issues on Cornerstone’s products working closely with Engineering, customers and if necessary, third-party partners
- Build a 365/24/7 escalation model and detailed processes, collaborating with other teams and external vendors to define escalation protocols
- Build tight-knit relationships and drive can-do activities with Global Services organizations at all levels
- Actively drive triage and trouble-shooting efforts and communicate status to executive-level stakeholders
- Ensure resolution is well thought-out and solid to ensure quality and thoroughness and prevent future recurrence
- Lead and drive Root Cause and Corrective Action analysis and bring them to closure including future product features and enhancements
- Advocate the customer’s business impact and ensure a sense of urgency is felt within the engineering community
- Mitigate business and financial risk for both client and Cornerstone
- Translate lessons learned from escalations into tangible, long-term improvements among the necessary departments
- Other day-to-day responsibilities include tracking general department escalations, researching service level agreement questions and issues, and refining escalation processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Designer
Pawia 23, Stare Miasto, Kraków
Wygasła: 28.07.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Design digital experiences with a relentless pursuit towards simplicity, delight, innovation, and measurable results while possessing a solid knowledge and application of digital product design, UX/UI best practices, methodologies, and artifacts
- Consider the holistic user experience: Including end to end user experience, information architecture, service design, and data display and data management
- Present and validate your solutions with internal and external stakeholders, always advocating for the needs of your users
- Define a UX/UI approach to best solve each project within your core team to deliver products and services while representing the voice of the user and considering context of the solution
- Utilize and contributes to global design system and knows how, and when, to create reusable patterns
- Design experiences across Digital touchpoints for a seamless learning experience
- Conduct and design collaborative workshops, design innovation, and design documentation sessions with stakeholders
- Generate and validate assumptions using qualitative and quantitative methods and produce rapid iterations based on research findings
- Perform in-depth research analysis of competitors, industry, and business intelligence reports
- Demonstrate critical thinking and excellent communication skills that are clear and to the point and involves other stakeholders when necessary
- Able to articulate, defend, and sell designs to project team and product teams
- Prioritize and define UX/UI deliverables for their team-based project objectives and requirements
- Can guide and actively participate in design critique sessions and provide feedback to team members
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Escalation Manager
Pawia 23, Stare Miasto, Kraków
Wygasła: 24.07.2022
full-time
umowa o pracę
home office work
senior specialist (Senior)
Obowiązki:
- Manage critical client issues on Cornerstone’s products working closely with Engineering, customers and if necessary, third-party partners
- Build a 365/24/7 escalation model and detailed processes, collaborating with other teams and external vendors to define escalation protocols
- Build tight-knit relationships and drive can-do activities with Global Services organizations at all levels
- Actively drive triage and trouble-shooting efforts and communicate status to executive-level stakeholders
- Ensure resolution is well thought-out and solid to ensure quality and thoroughness and prevent future recurrence
- Lead and drive Root Cause and Corrective Action analysis and bring them to closure including future product features and enhancements
- Advocate the customer’s business impact and ensure a sense of urgency is felt within the engineering community
- Mitigate business and financial risk for both client and Cornerstone
- Translate lessons learned from escalations into tangible, long-term improvements among the necessary departments
- Other day-to-day responsibilities include tracking general department escalations, researching service level agreement questions and issues, and refining escalation processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Escalation Manager - French Speaker
Pawia 23, Stare Miasto, Kraków
Wygasła: 24.07.2022
full-time
umowa o pracę
home office work
senior specialist (Senior)
Obowiązki:
- Manage critical client issues on Cornerstone’s products working closely with Engineering, customers and if necessary, third-party partners
- Build a 365/24/7 escalation model and detailed processes, collaborating with other teams and external vendors to define escalation protocols
- Build tight-knit relationships and drive can-do activities with Global Services organizations at all levels
- Actively drive triage and trouble-shooting efforts and communicate status to executive-level stakeholders
- Ensure resolution is well thought-out and solid to ensure quality and thoroughness and prevent future recurrence
- Lead and drive Root Cause and Corrective Action analysis and bring them to closure including future product features and enhancements
- Advocate the customer’s business impact and ensure a sense of urgency is felt within the engineering community
- Mitigate business and financial risk for both client and Cornerstone
- Translate lessons learned from escalations into tangible, long-term improvements among the necessary departments
- Other day-to-day responsibilities include tracking general department escalations, researching service level agreement questions and issues, and refining escalation processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Specialist
Pawia 23, Stare Miasto, Kraków
Wygasła: 24.07.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Develop a deep knowledge of Cornerstone’s solutions
- Provide telephone and written support to customers, resolving technical and functional problems of varied complexity
- Handle all types of customer and business situations: assessing severity, impact, and escalate to management when appropriate
- Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLA’s
- Understand and follow process and guidelines for case handling
- Use your growing experience and knowledge to contribute to the knowledgebase
- Resolve customer issues through either phone or web-based support cases
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Product Designer
Pawia 23, Stare Miasto, Kraków
Wygasła: 07.07.2022
full-time
umowa o pracę
home office work
senior specialist (Senior)
Obowiązki:
- Design digital experiences with a relentless pursuit towards simplicity, delight, innovation, and measurable results while possessing a solid knowledge and application of digital product design, UX/UI best practices, methodologies, and artifacts
- Consider the holistic user experience: Including end to end user experience, information architecture, service design, and data display and data management
- Present and validate your solutions with internal and external stakeholders, always advocating for the needs of your users
- Define a UX/UI approach to best solve each project within your core team to deliver products and services while representing the voice of the user and considering context of the solution
- Utilize and contributes to global design system and knows how, and when, to create reusable patterns
- Design experiences across Digital touchpoints for a seamless learning experience
- Conduct and design collaborative workshops, design innovation, and design documentation sessions with stakeholders
- Quickly generate and validate assumptions using qualitative and quantitative methods and produce rapid iterations based on research findings
- Perform in-depth research analysis of competitors, industry, and business intelligence reports
- Demonstrate critical thinking and excellent communication skills that are clear and to the point and involves other stakeholders when necessary
- Able to articulate, defend, and sell designs to project team and product teams
- Prioritize and define UX/UI deliverables for their team-based project objectives and requirements
- Can guide and actively participate in design critique sessions and provide feedback to team members
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Specialist - French Speaker
Pawia 23, Stare Miasto, Kraków
Wygasła: 12.06.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Provide support to internal and external clients
- Leverage all available resources to document customers’ issues and related resolutions accurately and efficiently
- Troubleshoot problems related to product applications, functions, installation, integration, and configuration
- Provide input on Frequently Asked Questions documents as well as create review and update knowledge base articles
- Document complex issues for escalation to more senior support specialists
- Collaborate with Team Members to deliver on customer-focused organizational objectives
- Be required to stay apprised of new product features and functionality
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Engineer
Pawia 23, Stare Miasto, Kraków
Wygasła: 27.05.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Provide comprehensive, timely and accurate responses to technical support requests
- Provide second level troubleshooting on highly technical software application and integration issues
- Work closely with other teams and customers to provide timely resolution of issues
- Raise client reported defects in our case tracking system
- Provide communication to Clients if needed
- Manage your own personal case queue and ensure Service Level Agreements are met or exceeded
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Quality Assurance Analyst
Kraków
Wygasła: 03.04.2022
full-time
umowa o pracę
home office work, hybrid work
junior specialist (Junior)
Obowiązki:
- Checking all work delivered by the CTS Data Services and CTS Front Office teams to ensure that it meets the requirements specified by the client. This ranges from checking the look and feel of a website, to testing functionality and reviewing data extracts to ensure that the data exported is that required in the specification
- Ensuring that all work that is returned to development is reviewed, the reasons for the return recorded and the work is re-delivered in an appropriate timescale
- Measuring and regularly reviewing the quality standards achieved by the team and individual members of the team and providing management information to share across the business
- Identifying trends and issues surrounding quality and identifying training requirements and process improvements to address any identified areas of weakness
- Closely cooperating with developers for effective correction
- Developing and documenting QA processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Advanced Technical Support Engineer
Pawia 23, Stare Miasto, Kraków
Wygasła: 17.03.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Provide comprehensive, timely and accurate responses to technical support requests
- Provide second level troubleshooting on highly technical software application and integration issues
- Work closely with other teams and customers to provide timely resolution of issues
- Raise client reported defects in our case tracking system
- Provide communication to Clients if needed
- Manage your own personal case queue and ensure Service Level Agreements are met or exceeded
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Product Marketing Manager - EMEA
Wygasła: 17.01.2022
full-time
umowa o pracę
home office work
expert
Obowiązki:
- Positioning & Messaging — Create high-impact marketing and sales collateral (whitepapers, datasheets, executive presentations, etc.). Continually work cross-functionally with Cornerstone product/sales/fellow marketing teams, customers and partners to proactively identify roadblocks and provide compelling solutions to help differentiate Cornerstone in the marketplace. Create new ideas and associations that generate added value
- Market and Competitive Intelligence — Be the expert of the Cornerstone product, buyers and market to educate sales and assist deals. Recognize the changing needs of the sales environment, buyer journey and market demand to enable our sellers to better compete by utilizing insights in economics, trends and drivers
- Competitive Scenario Planning - Anticipate and model competitive moves, impact to Cornerstone and recommended proactive offensive/defensive strategies
- Marketing Data Analysis — Analyze go-to-market data, quantify market opportunities
- Customer Analysis – Know our customer at a deep level to inform our positioning, messaging and long-term direction
- Product Vision — Help define and implement a product vision that garners market thought leadership for Cornerstone, creates new growth and revenue opportunities, and helps inform the product roadmap
- Product Prioritization — Influence long-term and short-term product plans by working across corporate marketing, product management, and sales teams
- Product Launches — Create and execute marketing plans for product launches, working across Sales/Sales ops/Sales Enablement, Marketing and Product Management
- Marketing Events — Assist marketing events with content curation, customer outreach, and overall session track ownership
- Sales Enablement — Assist in the creation of sales enablement tools and materials
- Influencer — Through engagement with internal stakeholders and external pundits/analysts, ability to shape PoV and inform decisions to help differentiate Cornerstone
- Be The Voice of Cornerstone - Be a strong internal presenter with key audiences conveying informed, original point of view. Serve as a spokesperson and recognized industry expert on behalf of Cornerstone
- Storytelling — Able to convert facts, points of view and ambiguity into persuasive storytelling
- Operational Excellence — Consistent and reliable execution making the best use of limited resources to produce desired results
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Internship - Software Engineer - Java
Pawia 23, Stare Miasto, Kraków
Wygasła: 17.01.2022
full-time, part time
umowa o staż / praktyki
hybrid work
trainee
Obowiązki:
- You will be joining one of our teams and participating in all development (code creation and review, write unit tests) and SCRUM activities within the team. You will be working on real tasks related to our product and relevant for others. You will have an exceptional opportunity to learn from more experienced colleagues and influence surrounding world
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Fullstack Software Engineer – Java
Pawia 23, Stare Miasto, Kraków
Wygasła: 17.01.2022
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- You will be joining one of our teams and participating in all development (code creation and review, write unit tests) and SCRUM activities within the team. You will have a direct impact on the final product, its quality and how it is perceived by customers
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Auditor
Wygasła: 16.01.2022
pełny etat
umowa o pracę
praca stacjonarna, praca zdalna, praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- Perform IT Audits, security compliance and risk assessments in all areas of the organization in line with the global Internal Audit schedule
- Publish and present timely and quality audit reports and risk assessments
- Interface and partner with cross functional leaders from engineering, operations, IT and other functions on designing effective controls to improve security compliance and manage risk
- Working with control owners to ensure control objectives and activities meet audit standards for effectiveness and evidence, and ensuring operational efficiencies
- Work with Cornerstone’s external audit partners and cross functional teams to schedule appropriate internal audit testing and/or risk assessments
- Recommend updates to security policies, standards and procedures to address new industry practices, requirements and standards based on security and compliance requirements
- Assist with soliciting from vendors and reviewing security collateral (audit reports, completed questionnaires, penetration tests) as part of vendor management program
- Other duties as assigned
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Service Desk Support Specialist
Wygasła: 16.01.2022
pełny etat
umowa o pracę
praca stacjonarna, praca hybrydowa
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Manage and support all requests within the ITSM solution
- Document issue severity, utilize standard procedures to resolve issues and maintain support tracking systems
- Resolve Technical Issues on site and remotely, especially for common problems such as installation and configuration problems
- Provide users technical documentation so that they can better understand their systems
- Accelerate Complex Cases to higher level IT support specialists if they are unable to resolve an issue on their own
- Work with the global team in a follow the sun approach to maintain the agreed service levels
- Produce and help maintain service reports
- Manage Service Documentation for both software and hardware
- Image building and software deployment
- Consideration of privacy and security obligation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Engineer
Wygasła: 22.01.2021
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
- Develop a deep understanding of Cornerstone’s solutions
- Provide telephone and written support to customers, resolving technical and functional problems of varied complexity
- Handle all types of customer and business situations: assessing severity, impact, and escalate to management when appropriate
- Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLA’s
- Understand and follow process and guidelines for case handling
- Use your growing experience and knowledge to contribute to the knowledgebase
- Resolve customer issues through either phone, chat or web-based support cases
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Engineer
Pawia 23, Kraków
Wygasła: 07.01.2021
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
- Provide comprehensive, timely and accurate responses to technical support requests
- Replicate and research reported issues
- Work closely with other teams and customers to provide timely resolution of issues
- Escalates issues as required through to the Development team
- Creates Knowledge Base articles for commonly reported technical issues to enable self-service support for Customers
- Ensures own personal case queue remains under control and Service Level Agreements are met or exceeded
- Provides advice and guidance to Level 1 Support to empower the team and increase first call resolution
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Developer - C# and Javascript with English and German (m/w/d)
Flughafenstraße 103, 40474 Düsseldorf, Germany
Wygasła: 27.12.2020
full-time
umowa o pracę
home office work
junior specialist (Junior)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Developer - C# and Javascript with English and German (m/w/d)
Pawia 23, Kraków
Wygasła: 27.12.2020
full-time
umowa o pracę
home office work
junior specialist (Junior)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist
Pawia 23, 31-154 Kraków, Polska
Wygasła: 09.10.2020
Pełny etat
Umowa o pracę
Specjalista (Mid / Regular)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Software Engineer in Tests FTC
Pawia 23, 31-154 Kraków, Polska
Wygasła: 09.10.2020
Pełny etat
Umowa o pracę
Specjalista (Mid / Regular)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Engineer
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 04.06.2020
Pełny etat
Umowa o pracę
Specjalista (Mid / Regular)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
System Engineer
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 04.06.2020
Pełny etat
Umowa o pracę
Specjalista (Mid / Regular)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Engineer
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 03.05.2020
Pełny etat
Umowa o pracę
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
System Engineer
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 06.02.2020
Pełny etat
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
UI Visual Designer
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 06.02.2020
Pełny etat
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Implementation Consultant with French
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 01.02.2020
Pełny etat
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Executive with French
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 12.01.2020
Pełny etat
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
UI Visual Designer
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 21.12.2019
Pełny etat
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Cloud Operations Manager
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 21.12.2019
Pełny etat
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Customer Support Executive
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 21.12.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Quality Assurance Specialist
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 21.12.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior HR Business Partner
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 20.09.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Executive - English and German speaker
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 11.08.2019
Pełny etat
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Customer Support Executive
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 10.08.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Executive - English and French speaker
Lubicz 23a, 31-503 Kraków, Polska
Wygasła: 03.08.2019
Pełny etat
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Information Security and Controls Lead
Kraków
Wygasła: 24.07.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement Advisor - English and French speaker
Kraków
Wygasła: 17.07.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Information Security Auditor
Kraków
Wygasła: 13.07.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Executive - English and German speaker
Kraków
Wygasła: 11.07.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Data Services Consultant
Kraków
Wygasła: 04.07.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Engineer
Kraków
Wygasła: 23.06.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Recruitment Specialist
Kraków
Wygasła: 16.06.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Front Office Consultant
Kraków
Wygasła: 14.06.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Cloud Operations Manager
Kraków
Wygasła: 06.06.2019
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Executive - German and English speaker
Kraków
Wygasła: 29.05.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Recruitment Specialist
Kraków
Wygasła: 21.04.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Data Services Consultant
Kraków
Wygasła: 20.04.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
UI Visual Designer
Kraków
Wygasła: 18.04.2019
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Software Engineer in Tests
Kraków
Wygasła: 03.11.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
HR Administrator
Kraków
Wygasła: 21.10.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Engineer
Kraków
Wygasła: 17.10.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Executive - French
Kraków
Wygasła: 13.10.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Team Manager - Development
Kraków
Wygasła: 13.10.2018
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Team Lead
Kraków
Wygasła: 03.10.2018
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Analyst
Kraków
Wygasła: 03.10.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Frontend/UI Developer
Kraków
Wygasła: 29.09.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Administrator
Kraków
Wygasła: 13.07.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Implementation Consultant with Dutch and French
Kraków
Wygasła: 13.07.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Software Engineer
Kraków
Wygasła: 21.05.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Engineer
Kraków
Wygasła: 22.04.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Finance Specialist
Kraków
Wygasła: 08.04.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
System Administrator
Kraków
Wygasła: 07.04.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Technical Services Consultant - Data Services
Kraków
Wygasła: 03.03.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Product Analyst
Kraków
Wygasła: 09.02.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Software Engineer
Kraków
Wygasła: 26.01.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Software Engineer
Kraków
Wygasła: 06.01.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
UX Designer/Researcher
Kraków
Wygasła: 29.12.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Writer
Kraków
Wygasła: 14.12.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior UX/UI Designer
Kraków
Wygasła: 02.12.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Executive - English, Dutch and French Speaker
Kraków
Wygasła: 02.12.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Cloud Solution Architect
Kraków
Wygasła: 11.11.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
UI Visual Designer
Kraków
Wygasła: 29.10.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
PHP Developer
Kraków
Wygasła: 11.10.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Software Engineer - Java
Kraków
Wygasła: 05.08.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Head of Development
Kraków
Wygasła: 21.07.2017
Dyrektor/Prezes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
DevOps/DBA Engineer
Kraków
Wygasła: 31.03.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Software Engineer
Kraków
Wygasła: 19.04.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
