Czy macie jakieś informacje na temat pracy w tej firmie? Jak wygląda atmosfera? Czy wynagrodzenie jest dobre? Czy są jakieś benefity? Jakie są warunki pracy? Z góry dzięki!
Monitoring and managing service delivery team to ensure optimal service
Coordination of service delivery processes
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Developing a deep understanding of projects to gain insights into the scope of service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Performance and Quality Management:
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
Providing accurate and regular reports to the management on performance of the service delivery
Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
Collaborating with technical design teams to set standards for product and data security
Monitoring and managing service delivery team to ensure optimal service
Coordination of service delivery processes
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Developing a deep understanding of projects to gain insights into the scope of service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Performance and Quality Management:
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
Providing accurate and regular reports to the management on performance of the service delivery
Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
Collaborating with technical design teams to set standards for product and data security
Monitoring and managing client support function (services desk) to ensure optimal service,
Coordination of service delivery processes,
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary,
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews,
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery,
Developing a deep understanding of projects to gain insights into the scope of service delivery,
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand,
Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Performance and Quality Management:
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades,
Providing accurate and regular reports to the management on the performance of the service delivery,
Leading personnel management, including staff recruitment, performance assessment, training, and mentoring,
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments,
Collaborating with technical design teams to set standards for product and data security