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Junior Office Administrator
Dobra 40, Śródmieście, Warszawa
Wygasła: 07.03.2024
full-time
umowa o pracę
kontrakt B2B
full office work
assistant, junior specialist (Junior)
Obowiązki:
You will be the true heart of our office. You will represent our company on a daily basis and be the first person who our clients, guests and colleagues see when they come to us. We aspire that they have the best experience when they come to our office. You will greet, welcome and direct our guests appropriately
You will keep our office secure by following procedures, monitoring logbooks and issuing visitors badges
You will sort and distribute incoming and outgoing mail and ensure that it is delivered without any delay
You will manage all branches/units of the company e.g. room reservation, assistance in organising corporate events
You will be responsible for the verification of employee business trips reimbursement in accordance with the adopted rules
You will cooperate with an external company that supplies food to us
And other tasks needed on the daily basis
We are a very dynamic place, so your eagerness to help and answer colleagues’ questions will be very valued. You will need to prioritise a number of tasks and juggle them appropriately
Monthly closing tasks and reconciliations for external branch
Supporting multiple projects: entering new markets, introducing new products, accounting schemes preparation, tax analysis, various system implementations
Accounting procedures development and documentation
Cooperating with other internal departments Providing functional internal controls on Balance Sheet and P&L level
As a Customer Specialist, you will be responsible for delivering risk-free, customer service operations in an omnichannel environment
Your main tasks will include handling incoming enquiries from customers and BaaS partners arriving mainly over chat or email, or reaching out to customers over the phone to assist them in a timely manner
Being the first point of contact, you’ll be an essential part of the team and you will be accountable for ensuring that customer requests are being handled professionally and with the utmost care
Your main responsibility will also be understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
What's more, you will report timely and accurately on a team and an individual level
As a Customer Specialist, you will be responsible for delivering risk-free, customer service operations in an omnichannel environment
Your main tasks will include handling incoming enquiries from customers and BaaS partners arriving mainly over chat or email, or reaching out to customers over the phone to assist them in a timely manner
Being the first point of contact, you’ll be an essential part of the team and you will be accountable for ensuring that customer requests are being handled professionally and with the utmost care
Your main responsibility will also be understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
What's more, you will report timely and accurately on a team and an individual level
As a Customer Happiness Specialist you will be responsible for delivering risk-free, customer service operations in an omnichannel environment
Your main tasks will include handling incoming enquiries from customers arriving mainly over chat or email, or reaching out to customers over the phone to assist them in a timely manner
Being the first point of contact, you’ll be an essential part of the team and you will be accountable for ensuring that customer requests are being handled professionally and with the utmost care
Your main responsibility will also be understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
What's more, you will report timely and accurately on a team and an individual level
As a Customer Specialist, you will be responsible for delivering risk-free, customer service operations in an omnichannel environment
Your main tasks will include handling incoming enquiries from customers and BaaS partners arriving mainly over chat or email, or reaching out to customers over the phone to assist them in a timely manner
Being the first point of contact, you’ll be an essential part of the team and you will be accountable for ensuring that customer requests are being handled professionally and with the utmost care
Your main responsibility will also be understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
What's more, you will report timely and accurately on a team and an individual level
Operating Anti-Money Laundering / Anti-Fraud systems and tools, processing and analysing relevant data
Analysing the cases in Know Your Customer, Transaction Screening, Cards Transaction monitoring programs in accordance with regulatory and internal guidelines
Contributing to the development and implementation of Financial Crime prevention processes, tools, procedures
Conducting appropriate SAR investigations, reviews, submissions and reporting processes
Supporting the Financial Crime prevention team in resolving issues and finding effective and efficient solutions to Anti-Money Laundering / Anti-Fraud risks
Follow up the latest legal changes and ensure the control frameworks and procedures are in line with the current legal requirements
Operating Anti-Money Laundering / Anti-Fraud systems and tools, processing and analysing relevant data
Analysing the cases in Know Your Customer, Transaction Screening, Cards Transaction monitoring programs in accordance with regulatory and internal guidelines
Contributing to the development and implementation of Financial Crime prevention processes, tools, procedures
Conducting appropriate SAR investigations, reviews, submissions and reporting processes
Supporting the Financial Crime prevention team in resolving issues and finding effective and efficient solutions to Anti-Money Laundering / Anti-Fraud risks
Follow up the latest legal changes and ensure the control frameworks and procedures are in line with the current legal requirements
As a Customer Happiness Specialist, you will be responsible for delivering risk-free, customer service operations in an omnichannel environment
Your main tasks will include handling incoming enquiries from customers arriving mainly over chat or email, or reaching out to customers over the phone to assist them in a timely manner
Being the first point of contact, you’ll be an essential part of the team and you will be accountable for ensuring that customer requests are being handled professionally and with the utmost care
Your main responsibility will also be understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
What's more, you will report timely and accurately on a team and an individual level
As a Customer Specialist, you will be responsible for delivering risk-free, customer service operations in an omnichannel environment
Your main tasks will include handling incoming enquiries from customers and BaaS partners arriving mainly over chat or email, or reaching out to customers over the phone to assist them in a timely manner
Being the first point of contact, you’ll be an essential part of the team and you will be accountable for ensuring that customer requests are being handled professionally and with the utmost care
Your main responsibility will also be understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
What's more, you will report timely and accurately on a team and an individual level
You will assist senior lawyers in analysing the Polish/EU regulations related to legal topics and by responding on the requests of regulators; assist in contract negotiations, analyse business leads and design of the product regulatory structures,
You will respond to day-to-day, various regulatory and legal aspects of PaaS and BaaS partnerships, working with partners and internal teams,
You will handle and co-negotiate the partnership contracts and adjust/oversee the regulatory registries/notifications, where needed,
You will provide advice, guidance and insight to staff regarding new/emerging legal issues,
You will help prepare recommendations related to specific questions regarding the Polish Law or about the implementation of the EU regulations, especially PSDII, CCD, AML, GDPR, CBP etc
You will work closely with a small team of savvy lawyers and compliance officers
As a Customer Specialist, you will be responsible for delivering risk-free, customer service operations in an omnichannel environment
Your main tasks will include handling incoming enquiries from customers and BaaS partners arriving mainly over chat or email, or reaching out to customers over the phone to assist them in a timely manner
Being the first point of contact, you’ll be an essential part of the team and you will be accountable for ensuring that customer requests are being handled professionally and with the utmost care
Your main responsibility will also be understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
What's more, you will report timely and accurately on a team and an individual level
Perform internal audits to ensure the company meets its financial, operational and compliance objectives
Support the development of an assurance planning reporting process
Report on control deficiencies to management and making recommendations to mitigate risk and add value
Challenge current processes across the company and identify opportunities for refinement
Engage remediation of identified issues through follow-up
Play an active role in the maintenance and review of policies and procedures, including ensuring they are up to date with all legislation and best practices
Communicate with a variety of stakeholders across the company
Ensure complete, accurate and timely audit information is reported to Management and/or Audit and Risk Committees
As a Customer Happiness Specialist, you will be responsible for delivering risk-free, customer service operations in an omnichannel environment
Your main tasks will include handling incoming enquiries from customers arriving mainly over chat or email, or reaching out to customers over the phone to assist them in a timely manner
Being the first point of contact, you’ll be an essential part of the team and you will be accountable for ensuring that customer requests are being handled professionally and with the utmost care
Your main responsibility will also be understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
What's more, you will report timely and accurately on a team and an individual level
Contribute to the improvement of the framework for risk management, with focus on liquidity, interest rate and FX risk, as well as credit risk and capital and liquidity planning
Develop models, systems and tools used for valuation and risk management
Perform analyzes of risk and preparing reports (internal and regulatory)
Monthly closing tasks and reconciliations for external branch
Supporting multiple projects: entering new markets, introducing new products, accounting schemes preparation, tax analysis, various system implementations
Accounting procedures development and documentation
Supporting Annual Audit
Cooperating with other departments (IT, Legal, Compliance)
Contribute to the improvement of the framework for risk management, with focus on liquidity, interest rate and FX risk, as well as credit risk and capital and liquidity planning
Develop models, systems and tools used for valuation and risk management
Perform analyzes of risk and preparing reports (internal and regulatory)
As a Customer Happiness Specialist you will be responsible for delivering risk-free, customer service operations in an omnichannel environment
Your main tasks will include handling incoming enquiries from customers arriving mainly over chat or email, or reaching out to customers over the phone to assist them in a timely manner
Being the first point of contact, you’ll be an essential part of the team and you will be accountable for ensuring that customer requests are being handled professionally and with the utmost care
Your main responsibility will also be understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
What's more, you will report timely and accurately on a team and an individual level
Monthly closing tasks and reconciliations for external branch
Supporting multiple projects: entering new markets, introducing new products, accounting schemes preparation, tax analysis, various system implementations
Accounting procedures development and documentation
Supporting Annual Audit
Cooperating with other departments (IT, Legal, Compliance)
You will play a key role in preparing and verifying payroll information and forwarding it to external payroll companies
After calculations you will be responsible for reviewing computed wages (salaries and perks) to ensure their accuracy. In case of any issues related to employee salary you will be the person responsible for making sure the issue is solved
You will also be updating payroll information for promotions, transfers, terminations, and new hires
You will be the key person cooperating with our payroll vendors for all our employees located in Poland, Belgium, Spain, the UK and Germany
Your main responsibilities will be to support our portfolio management activities, including defining strategies for trade execution and optimisation, and implementation of new portfolio management propositions
You will be responsible also for supporting Banking-as-a-Service implementation and client onboarding projects
You will also propose and manage improvement projects and assist Investment Operations in performing ongoing tasks
Customer Happiness Specialist with German/French/Dutch
Dobra 40, Śródmieście, Warszawa
Wygasła: 28.05.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
As a Customer Happiness Specialist you will be responsible for delivering risk-free, customer delighting service operations in an omnichannel environment
Your main responsibility will be also understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
You should meet quality and quantity expectations
What's more, you will report timely and accurately on an individual level
Operating in multiple channels and various client contexts
Taking part in creating an architecture of our infrastructure
Ensuring internationalisation and localization
Supporting subsequent launches of platform instances (multitenancy)
Enabling scalability and support for frequent automatic updates (continuous delivery)
Guaranteeing security, reliability and fault-tolerance
Minimising maintenance effort
Build efficient, testable, and reusable modules that follow SOLID design principles that cover building standalone services
Solve complex performance problems and architectural challenges
Actively work to evolve our technology platform in close collaboration with the technical product owner and the rest of the development team
Integration of data storage solutions may include databases, key-value stores, blob stores, etc
Ability to make improvements to our existing APIs but also, most importantly be able to build out new features or re-engineer any of our existing features
Work with other team members to problem solve and find solutions to challenging technical issues
Customer Happiness Specialist with German/French/Dutch
Dobra 40, Śródmieście, Warszawa
Wygasła: 20.04.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
As a Customer Happiness Specialist you will be responsible for delivering risk-free, customer delighting service operations in an omnichannel environment
Your main responsibility will be also understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
You should meet quality and quantity expectations
What's more, you will report timely and accurately on an individual level
You will reconcile, process and collect preliminary financial and management information necessary for the proper preparation of financial statements
You will prepare financial statements specified in the framework of German financial reporting to the BundesBank, BiSta, AnaCredit, AWV in accordance with the International Financial Reporting Standards IFRS or German GAAP
You will process and prepare reports in accordance with the reporting periods, making adjustments and changes manually
You will provide support to other team members, responding to the team manager's requests
You will continuously improve timeliness and accuracy thanks to process automation and minimization of manual changes
You will properly assess the risk associated with the performed tasks, taking into account the constantly changing operational procedures, legal requirements and regulations
Your main responsibilities will be to support our portfolio management activities, including defining strategies for trade execution and optimisation, and implementation of new portfolio management propositions
You will be responsible also for supporting Banking-as-a-Service implementation and client onboarding projects
You will also propose and manage improvement projects and assist Investment Operations in performing ongoing tasks
As a Customer Happiness Specialist you will be responsible for delivering risk-free, customer delighting service operations in an omnichannel environment
Your main responsibility will be also understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
You should meet quality and quantity expectations
What's more, you will report timely and accurately on an individual level
As a Customer Happiness Specialist you will be responsible for delivering risk-free, customer delighting service operations in an omnichannel environment
Your main responsibility will be also understanding and using customer happiness driving techniques on a daily basis and actively preempting potential customer dissatisfaction
You should meet quality and quantity expectations
What's more, you will report timely and accurately on an individual level
Reconcile, process and collect preliminary financial and management information necessary for the proper preparation of financial statements
Prepare financial statements specified in the framework of Swedish financial reporting, accordance with the International Financial Reporting Standards IFRS or Swedish GAAP
Process and prepare reports in accordance with the reporting periods, making adjustments and changes manually
Provide support to other team members, responding to the team manager's requests,
Continuously improve timeliness and accuracy thanks to process automation and minimization of manual changes
Properly assess the risk associated with the performed tasks, taking into account the constantly changing operational procedures, legal requirements and regulations
Make sure that all actions taken are carried out in accordance with policies, procedures and practices