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SAP Payroll Lead
Armii Krajowej 18, Bronowice, Kraków
Wygasła: 21.04.2024
full-time
umowa o pracę
hybrid work
manager / supervisor, team manager
Obowiązki:
The BPO SAP Payroll Lead will be responsible for overseeing and co-ordinating all payroll SAP activities performed by the BPO and act as a BPO owner of Payroll SAP. They will act as the centralized point of contact for the KLO team within the BPO team. This role will require the ability to perform critical analysis to determine root cause and resolve process or system errors
The primary job responsibilities include
• Payroll Processing Troubleshooting
• Address PCC validations and KPIs issues
• Address BPO queries with validations/KPIs
• Implement workarounds if required
• Payroll and compliance issues
• Identify the root cause
• Discuss with key stakeholders and evaluate the criticality and business impact including impact from compliance reporting perspective
• Identify possible workarounds to progress the payroll cycle
• Assist BPO to implement the workarounds
Data Related Errors/Troubleshooting. For example (not limited to):
• Review the Workday-EC-ECP integration issues raised by BPO teams
• Review EC to ECP PTP global and country specific replication issues
• Review other payroll / tax / compliance data and integration issues
Defects or Enhancements
• Review solutions proposed by KLO (SAP Technical Support) to determine impact to payroll processing
• Facilitate and perform User Acceptance Testing (UAT) activities including assisting in defining UAT scenarios, data staging, and support documenting the changes implemented
• Provide supplementary documentation whenever needed
• Periodic review of global SAP Notes and HRSPs/enhancements
• Support BPO teams perform HRSP testing
Training
• Identify and provide content for internal training
• Perform knowledge transition with necessary stakeholders
Projects
• Support inflight and new payroll projects and transformations: Documentation of current state, support requirements gathering, analysis, UATs ,Go live/Hypercare and support transitioning changes to the Operations team members
• Support in bringing SAP System activities across different countries into the BPO function
Other
• Suggest process and technical improvements to Ops Technical Lead at the end of the payroll cycle
• Provide weekly updates for all assigned requests and projects
• Attend weekly Ops and technical calls
• Support Technical metrics and Monthly debriefs
• Develop knowledge base of BPO team members
• Support Google and BPO leadership team to analyze level of support provided by KLO team
• Coordination of process documentation creation
• Subject matter expert in assisting the team of Payroll Processors to execute various SAP Payroll tasks as well as supporting the identification of training needs and the delivery of the relevant training courses
• Identify and coordinate improvements related to SAP Payroll (integrations, repetitive errors, long lasting technical issues, …)
• Ensure backup structure is created between the Compliance Lead role and the BPO SAP Payroll Lead to deliver resilience to this role
• Support Processing in case of critical situations that might impact delivery of the payroll cycle
• Represent BPO processing team in the next waves project discussions and co-ordinate incoming changes to process design and/or technical changes
Telefoniczna obsługa Klientów w zakresie informacyjnym z zachowaniem najwyższego standardu jakości obsługi, zgodnego z wytycznymi zleceniodawcy i obowiązującymi Instrukcjami
Udzielanie klientom rzetelnych i aktualnych informacji, zgodnych
z danymi zawartymi w wykorzystywanych na stanowisku pracy systemach i narzędziach wspomagających
Promowanie samodzielności Klienta
Wykonywanie innych czynności przekazanych przez bezpośredniego przełożonego
Budowanie pozytywnego wizerunku Zleceniodawcy
Przestrzeganie obowiązujących procedur operacyjnych, w tym w zakresie bezpieczeństwa oraz przepisów wewnętrznych Banku i Zleceniodawcy przy wykonywaniu dyspozycji klientów
Niezwłoczne rozwiązywanie ewentualnych problemów zgłoszonych przez klientów zgodnie z obowiązującymi w tym zakresie procedurami Zleceniodawcy
Poszerzanie wiedzy poprzez aktywny udział w szkoleniach wewnętrznych oraz codzienne zapoznawanie się z aktualnymi informacjami/zmianami
Udział w spotkaniach coachingowych mających na celu podniesienie własnych kwalifikacji i zwiększenie własnej efektywności
Rzetelna realizacja celów wyznaczonych przez bezpośredniego przełożonego
As Payroll Analyst you will be responsible for executing payroll processes for the assigned set of countries in any of the regions. The set usually includes one or multiple medium-sized or small countries and corresponding customer service. The set may also include responsibility for any centralised function. The assignment of countries or function may change on a regular basis to ensure the proper backup plan
Gross to net processing for those countries is done by third party providers and as Payroll Analyst you will be required to collaborate with them closely to ensure the customer’s employees are paid on time and accurately
The tasks related to payments handling or compliance monitoring may vary depending on the region or between the countries
People successful in this role demonstrate the ability to perform the tasks in compliance with existing procedures, strong customer focus as well as the proactiveness
Scope of duties:
Payroll Operations:
• Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures and customer requirements
• Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
• Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)
• Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, initiating manual payments, uploading payroll payments into the bank system, monitoring the rejected payments)
• Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies
• Monitor execution of compliance activities if required
• Perform any activities related to electronic payslips handling
• Communicate any risks to payroll process or deadlines in accordance with escalation paths
• Interact with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely pay
• Report the status of payroll cycle in a timely and accurate manner
• Support year end processes or any other country specific processes not related to monthly payroll cycle
• Initiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels
• Request DTP updates if required
Payroll Customer Service:
• Deliver the highest quality of service in helpdesk area by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees, the customer or third parties
• Actively take part in any activities focused on continuous improvement of customer service
• Execute all activities in compliance with existing procedures
• Ensure helpdesk scenarios are up to date
General:
• Keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation
• Act as back-up for team members and/or additional functions as assigned by supervisor
• Act as a trainer for assigned workshadow or recurring courses
As Payroll Analyst you will be responsible for executing payroll processes for the assigned set of countries in any of the regions. The set usually includes one or multiple medium-sized or small countries and corresponding customer service. The set may also include responsibility for any centralised function. The assignment of countries or function may change on a regular basis to ensure the proper backup plan
Gross to net processing for those countries is done by third party providers and as Payroll Analyst you will be required to collaborate with them closely to ensure the customer’s employees are paid on time and accurately
The tasks related to payments handling or compliance monitoring may vary depending on the region or between the countries
People successful in this role demonstrate the ability to perform the tasks in compliance with existing procedures, strong customer focus as well as the proactiveness
Scope of duties:
Payroll Operations:
• Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures and customer requirements
• Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
• Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)
• Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, initiating manual payments, uploading payroll payments into the bank system, monitoring the rejected payments)
• Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies
• Monitor execution of compliance activities if required
• Perform any activities related to electronic payslips handling
• Communicate any risks to payroll process or deadlines in accordance with escalation paths
• Interact with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely pay
• Report the status of payroll cycle in a timely and accurate manner
• Support year end processes or any other country specific processes not related to monthly payroll cycle
• Initiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels
• Request DTP updates if required
Payroll Customer Service:
• Deliver the highest quality of service in helpdesk area by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees, the customer or third parties
• Actively take part in any activities focused on continuous improvement of customer service
• Execute all activities in compliance with existing procedures
• Ensure helpdesk scenarios are up to date
General:
• Coordinate the execution of payroll cycle or year end projects for the assigned set of countries
•Act as Ops Lead for the assigned projects related to assigned countries or minor/medium changes in the process
• Keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation
• Act as back-up for team members and/or additional functions as assigned by supervisor
• Act as a trainer for assigned trainer-delivered, workshadow or recurring courses
The BPO SAP Payroll Lead will be responsible for overseeing and co-ordinating all payroll SAP activities performed by the BPO and act as a BPO owner of Payroll SAP. This role will also involve project support in bringing SAP System activities across different countries into the BPO function. They will act as the centralized point of contact for the KLO team within the BPO team
The job activities will include:
• Prepare and Own the Payroll SAP training materials
• Support the BPO team with any technical issues faced with SAP Payroll
• Be the point of contact to support the review of solution provided by KLO team
• Coordinate and oversee Payroll SAP UAT, implementation of SAP Batch updates and NPG
• Support Google and BPO leadership team to analyze level of support provided by KLO team
• Coordination of process documentation creation
• Subject matter expert in assisting the team of Payroll Processors to execute various SAP Payroll tasks as well as supporting the identification of training needs and the delivery of the relevant training courses
• Assisting project teams with the changes related to SAP Payroll
• Contribute to root cause analysis of technical issues (SAP Payroll)
• Identify and coordinate improvements related to SAP Payroll (integrations, repetitive errors, long lasting technical issues, …) and BPO processing activities that interact with SAP
• Ensure backup structure is created between the Compliance Lead role and the BPO SAP Payroll Lead to deliver resilience to this role
As AR Analyst you'll be a trusted business advisor. You'll have the opportunity to position IBM for long-term financial growth delivering analysis, and providing insight and innovation into the business. You'll be redefining how we manage our organization and how we work while achieving budgeted targets and ensuring the delivery of a high quality product
Scope of duties:
• Assuring timely payments on invoices
• Following up with customers for missing claim documentation and remittance advices
As an AR Analyst you'll be a trusted business advisor. You'll have the opportunity to position IBM for long-term financial growth delivering analysis, and providing insight and innovation into the business. You'll be redefining how we manage our organization and how we work while achieving budgeted targets and ensuring the delivery of a high quality product
In this role, you'll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. These centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology
Scope of Duties:
• Manage assigned AR portfolio
• Perform cash collection tasks
• Respond to inquiries (tickets in Salesforce/calls) from internal and external customers
• Do the reconciliation of accounts or research on disputed AR
Lead the privacy review of Business Process Operations (BPO) Client solutions as Data Privacy/Protection, Regulations and Compliance (DPRC) SME. BPO solutions are becoming increasingly complex with focus on client needs and Generative AI. The DPRC SME must analyze the solution from a privacy perspective, probing to understand the type of solution and key elements such as data types, locations of controllers/processors and tools and applying SME knowledge to assess and document the privacy impacts of the solution before closing-out the mandatory DPRC Review
Provide consulting to Solutions Architects, Technical Service Managers, Bid Managers and other key stakeholders on the impact of privacy regulations in potential solutions and deliver education and coaching on the associated processes
Review and share privacy inputs for RFPs (Request for Proposal) optimizing use of standard responses
Provide Data Privacy SME input to contracting activities
Be the privacy focal from within the BPO Data Privacy and Protection Office team for multiple privacy regulations and IBM, IBM Consulting BISO and BPO processes
Engage in other privacy activities to support BPO and IBM Consulting priorities and initiatives, leading specific activities as required
As an Accountant you’ll be a trusted business advisor. You’ll have the opportunity to position IBM for long-term financial growth delivering analysis, and providing insight and innovation into the business. You’ll be redefining how we manage our organization and how we work while achieving budgeted targets and ensuring the delivery of a high quality product
In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology
Executing end to end payroll processing and any additional payroll processes for smaller entities in big countries as well as the corresponding customer service
Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures, legal regulations and customer requirements
Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
Ensure the timeliness and accuracy of end to end payroll processing
Partner with the customer’s stakeholders to resolve any issues related to payroll inputs
Carry out the validation of payroll transactions and collaborate with payroll stakeholders to resolve any issues
Process payroll payments in the bank system including any controls and initiate the treasury release
Monitor the status of payroll payments and handle the rejections
Perform any statutory / compliance activities (registration of new employees, filing of tax returns, etc.) as required for the assigned countries / Monitor their execution by third party provider
Collaborate with BPO Country Lead to reply to any queries or requests from the local authorities / Collaborate with BPO Country Lead and third party provider reply to any queries or requests from the local authorities
Execute the process of electronic Payslips handling
Report the status of payroll activities in a timely and accurate manner and communicate any risks to payroll processing or deadlines in accordance with escalation paths
Support year end processes or any other country specific processes not related to monthly payroll runs
Initiate and actively support any continuous improvement activities or other process and/or tools improvements using the existing change management channels
Request DTP updates if required
Deliver the highest quality of response to customers through our service desk by demonstration of your process knowledge, respect for the customer and accountability in the provision of answers
by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees, the customer or third parties
Actively take part in any activities focused on continuous improvement of customer service
Execute all activities in compliance with existing procedures
In this role, you'll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. These delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology
Scope of duties:
• Oversee the payroll cycle, manage daily workload and team task allocation, particularly critical during payroll cycle
• Ensure that all payroll required activities are completed on time leading to a timely payroll payment – based on the payroll checklist
• Proactive anticipation and identification of payroll cycle issues/showstoppers
• Provide process SME support to team members to help handle payroll issues and their queries
• Prepare monthly checklist and manage update of checklist during the payroll cycle
• Intra month tracking of SL/KPI shortfalls
• Act as Point of Contact for Payroll Team for the respective pod and handle escalations in accordance with escalation matrix
• Contribute to new project definition by providing consultative input in subject matter expertise area
• Ensure team is trained on all process changes
• Participate in recruitment process for the payroll team member i.e. Interview candidates
Contribute to delivery of payroll services in line with local legal regulations, corporate policies and procedures
Participate in monthly payroll operations, including maintenance of employee records, execution of selected controls and reporting
Lead activities on internal projects, as required
Cooperate with upstream and downstream processes, internal functions (primarily HR, Finance, Treasury, HR Accounting) and external supplier of our payroll system
Handle employee queries and other incoming questions/requests
Help team collaboration and execution of activities on a country level
Support internal and external audits, inspections and requests, where needed
As the Leader of the Global Delivery Centre (GDC) for IBM Technology Expert Labs (TEL), you will be responsible for leading and overseeing the successful delivery of Expert Labs projects and programs in the specific region, market in collaboration with the India GDC. You shall lead the near shore GDC and provide a market /geo focussed delivery support in assuring the Expert Labs deliveries at scale
You will work closely with cross-functional teams, manage client relationships, and ensure the highest level of service delivery. Your role is critical in driving operational excellence, meeting project milestones, and achieving customer satisfaction
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Młodszy Specjalista ds. Bezpieczeństwa IT
Wrocław
Wygasła: 23.07.2022
Umowa o pracę na okres próbny
Obowiązki:
Techniczne wsparcie dla klienta - rozwiązywanie problemów technicznych i wprowadzanie innowacyjnych rozwiązań.
Monitorowanie sieci pod względem bezpieczeństwa transakcji
planowanie i opracowywanie zmian w funkcjonujących systemach informatycznych
analizowanie i ocenianie parametrów technicznych projektów i rozwiązań informatycznych.
Miejsce pracy: ul. Muchoborska 8
54-424 Wrocław
Forma umowy: umowa o prace na okres próbny
napstepnie czas okreslony 5 lat.
Kontakt z pracodawcą: sosobisty.
Praca na dwie zmiany w godzinach od 00.00 do 23.59
Oferta w sali: H
Oferta w sali: H
Techniczne wsparcie dla klienta - rozwiązywanie problemów technicznych i wprowadzanie innowacyjnych rozwiązań.
Monitorowanie sieci pod względem bezpieczeństwa transakcji
planowanie i opracowywanie zmian w funkcjonujących systemach informatycznych
analizowanie i ocenianie parametrów technicznych projektów i rozwiązań informatycznych.
Miejsce pracy: ul. Muchoborska 8
54-424 Wrocław
Forma umowy: umowa o pracę na okres próbny
termin umowy: 5 lat
praca w godzinach od 00.00 do 23.59
Oferta w sali: C