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Asystent w Zespole Benefitów Pracowniczych w Dziale Brokerskim
Aleje Jerozolimskie 98, Ochota, Warszawa
Wygasła: 21.04.2024
pełny etat
umowa o pracę
praca hybrydowa
asystent
Obowiązki:
wsparcie zespołu w czynnościach administracyjnych prowadzonych w wewnętrznych aplikacjach firmy lub dostawcy, prowadzenie ewidencji osób ubezpieczonych, prowadzenie korespondencji z pracownikami klienta, wyjaśnianie bieżących problemów,
przygotowywanie treści korespondencji i jej wysyłka,
Develop and execute internal communication plans and strategies to effectively share key messages with colleagues in Polish and English
Organize and promote cultural and employee engagement events to enhance employee engagement
Create engaging and informative content for various internal communication channels, including newsletters, intranet, emails, and social media platforms
Collaborate closely with the Warsaw and Global Leadership Team in organizing Town Halls and all-colleagues’ meetings to ensure meeting agenda includes the most important global and local information
Support the Employer Branding activities in accordance to market trends and business strategy
Monitor and analyze the effectiveness of internal communication initiatives and make recommendations for improvement
Maintain and manage the SharePoint platform, ensuring timely and relevant updates
współpraca z pracownikami, klientami i dostawcami w zakresie ubezpieczeń osobowych (grupowych ubezpieczeń na życie, następstw nieszczęśliwych wypadków, podróży służbowych) ubezpieczeń zdrowotnych oraz opieki medycznej,
prowadzenie i obsługa roszczeń osobowych (rejestracja, weryfikacja dokumentacji),
analiza dokumentacji niezbędnej dla oceny roszczeń osobowych/reklamacji,
podejmowanie merytorycznych decyzji w sprawie roszczeń/reklamacji,
przygotowanie korespondencji, odpowiedzi na zapytania klienta/dostawcy,
współpraca z dostawcami w zakresie likwidacji roszczeń/reklamacji
Specjalista ds. Obsługi Roszczeń Osobowych, Analizy interwencji oraz reklamacji
Aleje Jerozolimskie 98, Ochota, Warszawa
Wygasła: 13.01.2024
pełny etat
umowa o pracę
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
współpraca z pracownikami, klientami i dostawcami w zakresie ubezpieczeń osobowych (grupowych ubezpieczeń na życie, następstw nieszczęśliwych wypadków, podróży służbowych) ubezpieczeń zdrowotnych oraz opieki medycznej,
prowadzenie i obsługa roszczeń osobowych (rejestracja, weryfikacja dokumentacji),
analiza dokumentacji niezbędnej dla oceny roszczeń osobowych/reklamacji,
podejmowanie merytorycznych decyzji w sprawie roszczeń/reklamacji,
przygotowanie korespondencji, odpowiedzi na zapytania klienta/dostawcy,
współpraca z dostawcami w zakresie likwidacji roszczeń/reklamacji
Analizowanie danych zebranych przez agentów Mercera w różnych lokalizacjach na całym świecie
Analizowanie zmian cen produktów i usług w danej lokalizacji/kraju
Analizowanie trendów rynkowych, inflacji i ich wpływu na ceny w danej lokalizacji/kraju
Współpraca i wymiana wiedzy z innymi zespołami Mobility w ramach analizowanych danych
Współpraca z konsultantami i klientami Mercera odnośnie analizowanych danych
Współpraca z Regional Research Manager odnośnie zbieranych danych w danej lokalizacji
Okazjonalne podróże służbowe związane z audytowaniem danych zbieranych przez agentów Mercera w danej lokalizacji – przeprowadzanie zbiórki danych w danej lokalizacji
Mercer Graduate Development Program to projekt stażowy kierowany do studentów i absolwentów poszukujących pierwszych doświadczeń zawodowych w międzynarodowym środowisku. Poszukujemy kandydatów zainteresowanych nauką i rozwojem w obszarze doradztwa w zakresie benefitów pracowniczych oraz zawodem Brokera Ubezpieczeniowego w przyszłości
Rozwijaj swoje kompetencje i buduj doświadczenie zawodowe z Mercer Polska! My oceniamy Twój talent, a nie kierunek studiów
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Insights Analyst
Aleje Jerozolimskie 98, Ochota, Warszawa
Wygasła: 01.06.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
Collect, process and analyze data about our clients and services we provide
Work with colleagues from all regions, including Executive Leadership
Proactively seek for new solutions and solve problems
Participate in various initiatives improving the data quality
Monitoring local country performance and work collaboratively to resolve any issues by coordinating issue resolution tracker
Supporting with evaluation of systems, tools, processes and providing recommendations for updates an improvement
Ensuring communication and collaboration is taking place effectively with extended teams to meet client needs and expectations
Researching country requirements, maintaining administration delivery accuracy, and tracking defect through resolution
Provide administration and analytical support to consultants to ensure policies are administered in an accurate and timely manner based on global and local requirements
To keep and maintain accurate, up to date records of activities in accordance with agreed standards and procedures
Mercer Graduate Development Program to projekt stażowy kierowany do studentów i absolwentów poszukujących pierwszych doświadczeń zawodowych w międzynarodowym środowisku. Poszukujemy kandydatów zainteresowanych nauką i rozwojem w obszarze doradztwa w zakresie benefitów pracowniczych oraz zawodem Brokera Ubezpieczeniowego w przyszłości
Rozwijaj swoje kompetencje i buduj doświadczenie zawodowe z Mercer Polska! My oceniamy Twój talent, a nie kierunek studiów
Support the execution of client benefit strategy and ensure client satisfaction with underlying services
Serve as the day-to-day point of contact for multinational clients, as well as internal parties such as brokers, on client deliverables and educate them on best practices
Provide sales support to the GBM Commercial Team in the strategic selling process as a delivery subject matter expert
Manage the full on-boarding and implement process with new GBM clients
Conduct regular status update calls and annual overview meetings with clients
Work closely with admin team on client’s projects
Report and explain policy data as well as policy renewal outcomes to your global or regional client contacts
Serve as a subject matter expert for all operational processes (implementation, ongoing, and renewals)
Receive inbound inquiries from clients and brokers in need of solution assistance
Codzienna współpraca z pracownikami, klientami i dostawcami w zakresie ubezpieczeń osobowych typu: grupowe ubezpieczenia na życie, ubezpieczenia następstw nieszczęśliwych wypadków, podróży służbowej, ubezpieczenia zdrowotne oraz obsługi benefitów pracowniczych (prywatna opieka medyczna, karty Multi Sport i lunch, PPE) i innych programów
Czynności administracyjne prowadzone w wewnętrznych aplikacjach firmy lub dostawcy (prowadzenie ewidencji osób ubezpieczonych, miesięczne rozliczenia składek)
Przygotowanie korespondencji, odpowiedzi na zapytania itp
Opracowanie innych dokumentów potrzebnych przy bieżącej obsłudze, w tym przy wdrażaniu nowych programów
W przypadku osób z większym doświadczeniem, do obowiązków należeć będzie także wdrażanie nowych pracowników i przekazywanie wiedzy
Manage Career Products Business from operational side: support in GPOS billing process, consultant adhoc support, updating membership lists, etc
Support in Sales Pipeline Reporting: maintaining and updating sales opportunities in MercerForce, becoming the go-to-person for all sales-related tasks
Manage Account Receivables of Career business: working closely with Finance department and follow-up with consultants/clients if needed
Support all admin related tasks of Career Product Team, support adhoc consultant requests, etc
Develop and maintain day-to-day relationships with a portfolio of key membership clients
Provide advanced/proficient support in terms of data analysis and /interpretation
Advise key membership clients on Mercer products, service and/ or complex price calculations
Onboard and train new Clients
Partner with the European Comptryx Manager and other internal stakeholders in market initiatives and development of new country offering
Explore business development opportunities and provide sales leads to market consultants
Provide sales support to consultants (sales presentations, product information, and other ad hoc market requests) for European markets where Comptryx products are available
Independently work and recommend solutions to our Polish clients on various issues from job evaluation, rewards, performance management, workforce planning, organization design and more
Understand client problems and be able to bring added value to the work of a team of consultants on solutions
Sell and deliver standard consulting projects or to participate in large / complex projects
Act as Project Manager in rewards projects
Work successfully in a team-based environment, collaborative and accountable while working both independently and as part of a team
Manage to work in many projects at the same time and ensure the quality and timeliness of client deliverables
Stay up to date with current HR and Rewards trends
Come with a point of view - communicate complex ideas clearly to clients
Promote Mercer services & products in social media (LinkedIn, Facebook, Twitter)
Conducting speeches and events promoting services and Mercer insight
Maintains relationship with client counterpart(s) and serves as the administrative point of contact for coordinating all aspects of salary surveys purchasing process
Coordination of contracts preparation process including collaboration with clients
Identifies and tracks non-standard contract terms contained in client contracts and assists in the collection of those contracts
Management of the database for signed contracts
Day-to-day client queries and basic content related questions
Providing sales support to consultants
Preparation of materials to be distributed among clients
Liaising with internal teams, e.g. Contract, Finance, Order Entry, Order Fulfilment to resolve client invoicing and order fulfilment queries
Manage various projects including such activities: client solicitation, project reconciliation and all client-related communication at a local or regional scale
Track project deliverables and key milestones
Collect data and prepare spot-poll surveys
Provide advanced support to clients in terms of data analysis/interpretation
Review the quality of the databases in order to offer best possible industry-product and solutions
Manage membership/global accounts in Mercer’s internal systems
Support membership teams in the US with all activities related to client’s databases maintenance (survey participation, accesses to Mercer products and working with Mercer’s technology solutions, internal reporting)
Develop and sustain good relationship with your internal account managers and other stakeholders
Participate in meetings and discussions with clients to understand their needs and problems
Develop reports and recommendations with a moderate level of support
Accurately perform analysis and draw conclusions from data in our area of focus (HR, compensation and benefits, HR policy, performance management, job architecture and workforce analytics)
Balance schedules of multiple projects to meet deadlines
Proactively seek opportunities to further develop your skills, which we will greatly assist you in doing!
Create Mercer Career Products renewal contracts and order forms
Create PowerPoint decks for client renewal meetings
Support Account Managers in working with Mercer Legal and Commercial Effectiveness group to confirm and update client red lines to our contracts as and when required
Conduct audits of our internal records to ensure client information is up to date and accurate
Partner with Account Managers to handle updates to our Client records in SalesForce
Help process client orders and request invoice/access updates for new product sales and renewed clients
Help facilitate annual survey participation for clients under management by coordinating with Mercer’s global support teams
Assist Account Managers with client engagement activities and events
Collaborate with the Team Lead and other team members to identify process improvements for our offerings
Be responsible for managing the project workflow to ensure that deliverables are met on time, and prepare status reports on projects for management, for internal and external clients
Monitor and report on projects to ensure that they are kept on schedule and meet budgetary requirements
Determine project scope, customize project plans, set project timelines and assign tasks/people to ensure efficient flow of processes
Determine dependencies, priorities, critical paths, and milestones for projects by reviewing project proposals or plans and provide recommendations on time frames and administrative procedures for accomplishing these projects
Develop and maintain relationships with internal and external client counterpart(s) and serve as the administrative point of contact for managing and coordinating all aspects of the project, keeping our clients informed of project status
Advise clients on the most suitable project solutions – methodologically, technically and most of all – operationally
You may also be collecting budget information from department managers, maintaining records of expenses to compare with estimated budget, and preparing budget reports for management based on estimated revenue, expense reports, and past budget numbers
Prepare data analyses, customized reports in the area of total rewards to Mercer consultants and clients across EMEA region including market pricing, pay systems analyses, benefits reports, etc
Build and maintain Excel templates and tools, both internal and external
Participate in rewards and benefits projects ranging from compensation and benefits analysis, job evaluation to pay grading systems recommendations
Peer-review colleagues' analyses and reports
Ensure high levels of service and client satisfaction
Develop and maintain day-to-day relationships with Mercer consultants across the EMEA region
Housing Junior Analyst / Młodszy Analityk Rynku Nieruchomości
Aleje Jerozolimskie 98, Ochota, Warszawa
Wygasła: 22.01.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
Review field survey results submitted by Mercer’s agents in order to evaluate the overall accuracy and quality of data
Analyze price movements and perform data checks (comparisons to previous surveys, comparison to similar locations, findings from own research and other statistical means)
Perform your own online price research
Prepare Excel reports once needed
Participate in the delivery of multiple surveys per year
Provide the reports on any technical obstacles or issues
Act as project team member on one or more surveys, ensuring that individual and team milestones are met
All aspects of leading the team of 4-10 employees (workload management, quality checking, team’s engagement, coaching, talent development and annual appraisals process)
Describe, streamline and monitor processes and workflows
Identify areas for improvements and manage implementation of relevant approaches, tools or solutions
Ensure effective communication with all parts involved in the processes and workflows
Manage various projects including such activities: client solicitation, project reconciliation and all client-related communication at a local or regional scale
Track project deliverables and key milestones
Collect data and prepare spot-poll surveys
Provide advanced support to clients in terms of data analysis/interpretation
Review the quality of the databases in order to offer best possible industry-product and solutions
Bieżąca współpraca z niemieckojęzycznymi menadżerami
Obliczanie zobowiązań emerytalnych pracodawców w stosunku do pracowników
Szacowaniu wielkości rezerw, które zabezpieczą zobowiązania firm z wykorzystaniem matematyki ubezpieczeniowej oraz zaawansowanych modeli matematycznych
Przygotowywanie analiz biznesowych i prezentowanie własnych wniosków
Udział w opracowywaniu raportów aktuarialnych, zgodnie z metodologią aktuarialną i najwyższymi międzynarodowymi standardami
Proactively manage team performance, KPIs, coordinate the team development (performance appraisal, individual development, coaching, training, providing regular feedback to employees, conducting 1:1 meetings)
Ensure deliverables are prepared to satisfy the project requirements, quality and schedule
Understand clients’ needs and expected service and search for opportunities to develop the team's products
Maintain regular contact with stakeholders
Provide guidance and necessary business information to the team
Participate in the implementation of divisional and company’s initiatives and strategies
Plan the capacity and monitor team’s performance and metrics
Lead through change and promote process improvement environment
Customer Support Specialist / Talent All Access® Portal (TAAP) (Clients Solutions Team)
Aleje Jerozolimskie 98, Ochota, Warszawa
Wygasła: 10.12.2022
full-time
umowa o pracę
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
Provide full-time support for several global team mailboxes that address the needs of our portfolio, including adherence to query response time SLA target
Monitor and triage incoming emails, process complex queries and act as first point of contact for internal and external clients; addressing issues which may be of a sensitive, difficult, non-routine or moderately complex nature
Route queries or consulting and sales opportunities to the appropriate resource within Mercer; identify potential sales or upsell opportunities and action when needed (e.g., providing email contact with additional info, or redirecting to the appropriate sales contact)
Apply a general understanding of the larger Mercer business in order to be able to assist with a wide range of queries (e.g., product, process, invoice, access queries, etc.)
Ensure positive customer experiences and develop relationships with subscribing clients and other internal contacts
Provide general support by:
Actively engaging with clients during their subscription period to ensure/facilitate renewals
Supporting the new client onboarding process
Assisting with trainings and demos for clients/prospects and responding to questions
Assisting with TAAP access operations as needed
Contributing to development of process documentation
Managing clients insurable benefits on daily basis, supporting implementation process, ensuring key activities are completed on time and with quality data
Ensuring local brokers adhere to Rules of the Road
All aspects of leading the team of 4-10 employees (workload management, quality checking, team’s engagement, coaching, talent development and annual appraisals process)
Describe, streamline and monitor processes and workflows
Identify areas for improvements and manage implementation of relevant approaches, tools or solutions
Ensure effective communication with all parts involved in the processes and workflows
Bieżąca współpraca z niemieckojęzycznymi menadżerami
Obliczanie zobowiązań emerytalnych pracodawców w stosunku do pracowników
Szacowaniu wielkości rezerw, które zabezpieczą zobowiązania firm z wykorzystaniem matematyki ubezpieczeniowej oraz zaawansowanych modeli matematycznych
Przygotowywanie analiz biznesowych i prezentowanie własnych wniosków
Udział w opracowywaniu raportów aktuarialnych, zgodnie z metodologią aktuarialną i najwyższymi międzynarodowymi standardami
Specjalista ds. Obsługi Benefitów Pracowniczych / Employee Benefits Specialist
Aleje Jerozolimskie 98, Ochota, Warszawa
Wygasła: 19.11.2022
pełny etat
umowa o pracę
specjalista (Mid / Regular)
Obowiązki:
Codzienna współpraca z pracownikami, klientami i dostawcami w zakresie ubezpieczeń osobowych typu: grupowe ubezpieczenia na życie, ubezpieczenia następstw nieszczęśliwych wypadków, podróży służbowej, ubezpieczenia zdrowotne oraz obsługi benefitów pracowniczych (prywatna opieka medyczna, karty Multi Sport i lunch, PPE) i innych programów
Czynności administracyjne prowadzone w wewnętrznych aplikacjach firmy lub dostawcy (prowadzenie ewidencji osób ubezpieczonych, miesięczne rozliczenia składek)
Przygotowanie korespondencji, odpowiedzi na zapytania itp
Opracowanie innych dokumentów potrzebnych przy bieżącej obsłudze, w tym przy wdrażaniu nowych programów
Support the execution of client benefit strategy and ensure client satisfaction with underlying services
Serve as the day-to-day point of contact for multinational clients, as well as internal parties such as brokers, on client deliverables and educate them on best practices
On-board and implement new GBM clients
Conduct regular status update calls with clients
Work closely with admin team on client’s projects
Report and explain policy data as well as policy renewal outcomes to your global or regional client contacts
Serve as a subject matter expert for all operational processes (implementation, ongoing, and renewals)
Receive inbound inquiries from clients and brokers in need of solution assistance
Provide sales support, if needed, to the GBM Commercial Team in the strategic selling process as a delivery subject matter expert
All aspects of leading the team of 4-10 employees (workload management, quality checking, team’s engagement, coaching, talent development and annual appraisals process)
Describe, streamline and monitor processes and workflows
Identify areas for improvements and manage implementation of relevant approaches, tools or solutions
Ensure effective communication with all parts involved in the processes and workflows
Deploy Workday implementations with Medium and Large Enterprise clients
Apply Workday’s methodology on customer project teams to help customers achieve a high degree of success and satisfaction
Apply various Workday technologies and techniques to a wide variety of projects
Partner with customers to assess the scope of the request and determine estimated timeframe needed to complete
Work with customers to identify and resolve all issues that could impact project/issue resolution timeframe
Ensure customer business requirements are clearly defined, documented, communicated, implemented and tested for all assigned projects and/or tickets for resolution
Consult with customers on a variety of data integrity issue
Provide guidance and direction to clients during various testing cycles of prototypes
Młodszy Specjalista ds. Benefitów Pracowniczych / Employee Benefits Junior Specialist
Aleje Jerozolimskie 98, Ochota, Warszawa
Wygasła: 02.10.2022
pełny etat
umowa o pracę
praca hybrydowa
młodszy specjalista (Junior)
Obowiązki:
czynności administracyjne prowadzone w wewnętrznych aplikacjach firmy lub dostawcy (prowadzenie ewidencji osób ubezpieczonych, miesięczne rozliczenia składek)
przygotowywanie treści korespondencji
przygotowywanie opracowań i innych dokumentów potrzebnych przy bieżącej obsłudze, a także przy wdrażaniu nowych programów
Młodszy Analityk z Językiem Niemieckim w Dziale Aktuarialnym
Aleje Jerozolimskie 98, Ochota, Warszawa
Wygasła: 13.10.2022
pełny etat
umowa o pracę
praca hybrydowa
młodszy specjalista (Junior)
Obowiązki:
Bieżąca współpraca z niemieckojęzycznymi menadżerami
Obliczanie zobowiązań emerytalnych pracodawców w stosunku do pracowników
Szacowaniu wielkości rezerw, które zabezpieczą zobowiązania firm z wykorzystaniem matematyki ubezpieczeniowej oraz zaawansowanych modeli matematycznych
Przygotowywanie analiz biznesowych i prezentowanie własnych wniosków
Udział w opracowywaniu raportów aktuarialnych, zgodnie z metodologią aktuarialną i najwyższymi międzynarodowymi standardami
Develop, maintain and prioritize (based on business value) a product development backlog for the application, using Mercer tools such as Jira and Aha!
Collaborate with business stakeholders to capture performance and functionality requirements and input into new features that align to the strategic vision as set out by the EB Exec
Input and review of user stories and acceptance criteria for new developments with an appropriate amount of detail for the development team
Answer day to day questions of the developers during each sprint and attend refinement sessions to help the developers understand our requirements
Be the business owner for new features, and provide communications and operational readiness training to the business for new features each release
Cooperate with Consultants and team members to deliver high quality Employee Engagement products
Create and test online questionnaires in multiple foreign languages in Mercer|Sirota’s tools
Coordinate distribution of surveys (setting up invitation emails and reminders in multiple languages, making sure that the system is set-up correctly)
Manage the project workflow to ensure that deliverables are met on time, and prepare status reports on projects for management, for internal and external clients
Determine project scope, customize project plans, set project timelines, and assign tasks/people to ensure efficient flow of processes
Monitor and report on projects to ensure that they are kept on schedule and meet budgetary requirements
Develope and maintain relationships with internal and external client counterpart(s) and serve as the administrative point of contact for managing and coordinating all aspects of the project, keeping our clients informed of project status
Internship Program in the Communication, Culture & People Engagement Team
Aleje Jerozolimskie 98, Ochota, Warszawa
Wygasła: 17.09.2022
full-time, part time
umowa o pracę
hybrid work
trainee
Obowiązki:
When starting an internship in the Communication, Culture & People Engagement Team, you will become a member of our squad of 2 that is responsible for internal communication, employer branding, events management and employee engagement initiatives. Already sounds like fun, right? :)
The position is open to any undergraduate or postgraduate student
It is an exciting time to join our team as we are looking to engage a student in different projects within five main areas:
• Internal Communication & Social Media – have influence on internal communication, create materials for social media channels, especially Instagram. Monitor the latest social media trends for improving outreach and appropriately apply that knowledge to improve Mercer Warsaw channels;
• Employer Branding – share ideas and run engagement projects aiming to build stronger connections with students;
• Event Management – support in preparing a series of events for colleagues;
• Video making – generate ideas and create videos that will engage our colleagues;
• Assist in coordinating activities related to the publication of the internal Newsletter
Weryfikacja badań i analiz rynkowych (np. wyniki inwestycyjne, praktyki i ankiety na rynku korzyści itp.)
Wsparcie analityczne dla Konsultantów w ramach doradztwa emerytalnego i benefitowego (w tym PPK, PPE itp.)
Codzienne zarządzanie projektami obejmujące: wsparcie techniczne w zakresie przygotowania umów z dostawcami zewnętrznymi, tworzenie raportów, prezentacji PowerPoint, opiniowanie dokumentów prawnych i statutowych, prowadzenie sesji warsztatowych dla pracodawców i pracowników
Przygotowywanie materiałów informacyjnych i komunikacyjnych, dla klientów i ich pracowników
Aktualizacja wewnętrznych baz danych i zapewnienie wsparcia administracyjnego zgodnie z wewnętrznymi procedurami Mercer
Współpraca z innymi zespołami: Risk Benefits, HR & Career Consulting, Marketing, Sales