Ocena ogólna pracodawcy
Thomson Reuters (Markets) Europe Sa S.A. Oddział w Polsce
Warszawa, Al. Jana Pawła II 23
Dodaj opinię, pomóż innym znaleźć dobrego pracodawcę
Wszystkie ( 0 )
Pozytywna ( 0 )
Neutralna ( 0 )
Negatywa ( 0 )
Użytkownik: Administrator
Czy macie jakieś informacje na temat pracy w tej firmie? Jak wygląda atmosfera? Czy wynagrodzenie jest dobre? Czy są jakieś benefity? Jakie są warunki pracy? Z góry dzięki!Pokaż więcej >
Brak treści. Ta firma nie uzupełniła zakładki “O firmie”.
Rekrutacje prowadzone przez firmę:
Wszystkie (1033)
Aktualne ( 0 )
Archiwalne ( 1033 )
Manager, People Business Intelligence & Reporting
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 30.11.2023
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
- Lead on dashboard design and visualisation, in line with strategic priorities, and oversee maintenance of People dashboards
- Lead on people reporting service delivery, automating and leading through influence across the People function globally to embed self service reporting practices across all of HR
- Develop descriptive analysis across the various elements of the People portfolio
- Collaborate across all People Technology and Functional teams to develop and enhance the Business Intelligence and Reporting landscape in Workday, PowerBI
- Define indicators of performance, self service, and governance quality metrics and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements
- Partner with key stakeholders and share and translate requirement details to support initiatives
- Key KPIs:
- Delivery of standard people reports and dashboards
- Impact on FTE spent running manual reporting
- Long term impact on enhanced use of people data in sophisticated analytics and decision making
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Account Manager with French
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 30.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- strategically develop client relationships for a portfolio of 150+ customers
- retain clients and grow revenue across your book of business
- keep a strong rolling sales pipeline, look for up-and cross-sell opportunities at all times
- govern effective collaboration with Customer Success Managers, Proposition Sales Specialists, and other internal partners to reach sales goals
- connect client use cases to our solution offering and be your clients go-to person
- drive product migrations and projects seeking service improvement
- log your efforts and results to ensure accurate sales & cancel forecasting
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Manager, Operational Excellence
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 30.11.2023
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
- Work in partnership with multiple senior level stakeholders and cross functional teams, to identify, assess, evaluate, and implement changes related to front-to-back business process using Operational Excellence methodologies
- Convert design principles to implementation roadmaps with details, risk assessment and process due diligence, considering customer experience at the core
- Work on ideas generated from multiple sources and mobilizes around these ideas to quantify their value, implement the improvements that add the most value to the business through both technology and process re-engineering
- Governs the process from ideation through to implementation and control ensuring project progress is appropriately managed with benefits realized and signed off by the business
- Engages cross functionally with Technology on information exchange, requirement planning; with metrics & reporting teams around data exchange and KPI measurements
- Drives the Transformation Plan aligned with Divisional Strategic Objectives at the Strategic & Tactical level
- Designs solution (Automation & Process improvements) that are modular and can be replicated
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Manager, First line of Defense
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 30.11.2023
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
- Handling risk, control and policy assurance activities that include implementation of the controls assurance plan across the division, incorporating assurance results into risk assessments and process to improve the quality of controls
- Engagement in deep dives and quality assurance of risk assessments to ensure standards required by group policies
- Data analysis of risk, control, risk event and issue data to enable standardised reporting to senior management of areas of further analysis and improvement
- Development and implementation of training plans for core elements of the risk framework to improve and further embed strong risk culture
- Cooperation with 2nd Line of Defense (2LOD) to identify appropriate Key Risk Indicators (KRIs) to monitor and report on non-financial risks
- Support of the Coordination of Risk assessment and maintenance of the Risk and Control Assessment (RCA) by the business control officers, including ensuring effective remediation actions are identified to address control vulnerabilities
- Collation of materials for relevant risk reporting committees at group level, e.g. Risk Dashboard. Work with the BCO to prepare executive and senior management reports
- Ensure up-to-date understanding of LSEG Risk Profile, any applicable rules or legislation as well as compliance requirements and external standard processes. Supports implementation of applicable policies, procedures, controls and ensures adherence to assigned business teams
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist with Italian
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 30.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Preparing contracts for clients who decide to buy our products or services
- Crafting client’s accounts and granting system permissions for the proper services
- Handling billing process and assure that clients receive correct invoices
- Resolving compliance issues in partnership with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Research Analyst with Portuguese
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 30.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- To conduct media and Internet searches on companies and individuals in English and Portuguese
- To investigate official sources (registrars, regulators, courts, etc.) for information on companies and individuals
- To cooperate with external vendors (verification of provided information, placing them in a report)
- To analyse the collected information with a view to reputational, financial and integrity risk (sanctions, corruption, bribery, money laundering, terrorism financing, regulatory violations, etc.),
- To prepare comprehensive reports in English and/or in Portuguese
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Trading Support Specialist
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 03.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Work with internal and external teams to investigate and resolve incoming client queries, via both phone and email
- Manage inquiries and accurately document client contact through to resolution in Salesforce CRM
- Provide clients with guidance on system functionality and workflow
- Identify and properly communicate critical issues to manage company risk (associate profit and loss, and franchise risk)
- Build knowledge of the marketplace and keep up with current industry trends
- Contribute to knowledge management efforts
- Complete required trainings - regulatory and otherwise
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Account Manager with German
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 03.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Manage a portfolio of emerging clients in EMEA, and handle a book of accounts on a proactive basis
- Analyze customer decision maker’s strategies, priorities, and business needs
- Govern activities among internal and external stakeholders and maintain networks to close deals
- Drive the revenue growth of the book (exposure to Sales and Sales Specialists, Customer Relations Managers)
- Maintain solid understanding of business propositions to initiate conversations and raise interest
- Build and embed a long-term trusted advisor relationship within customers
- Oversee all commercial activities within accounts, owning the end-to-end customer relationship
- Focus on maintaining overall customer engagement and expand, and retain managed net revenue
- Drive efficiency in account administration (especially for lower value and growth potential accounts)
- Be accountable and responsible for simple order taking
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Associate Customer Success Manager with German and Polish
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 01.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Work closely with customers to help them use LSEG products efficiently and optimally
- Provide clients with additional learning on LSEG solutions by utilising digital learning materials, on-demand videos and academy classes
- Educate customers on LSEG products and content functionality to increase product usage on client’s end
- Analyse product usage information with focus on “at risk” customers to mitigate cancellations and identify value optimization opportunities
- Collect customer experience feedback and share with relevant teams internally to support implementation of content or functionality changes
- Develop and implement retention strategies as part of the customer's success plan, in partnership with Account Managers
- Identify and investigate opportunities to raise to Account Manager for action and share insights to support the sales process
- 80% of time customer facing (virtual)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Trading Support Specialist
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 01.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Work with internal and external teams to investigate and resolve incoming client queries, via both phone and email
- Manage inquiries and accurately document client contact through to resolution in Salesforce CRM
- Provide clients with guidance on system functionality and workflow
- Identify and properly communicate critical issues to manage company risk (associate profit and loss, and franchise risk)
- Build knowledge of the marketplace and keep up with current industry trends
- Contribute to knowledge management efforts
- Complete required trainings - regulatory and otherwise
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Implementation Relationship Manager
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 01.11.2023
full-time
umowa o pracę
hybrid work
manager / supervisor, team manager
Obowiązki:
- Be responsible for all aspects of the technical relationship with the customer from an implementation, product change perspective
- Build and maintain strong relationships with key technical contacts in named accounts
- Hold meetings with the customer when required, either proactively or event triggered. These could be at up to C-Level
- Owns the end-to-end implementation change for LSEG products, both LSEG and client initiated
- Take ownership of any technical issue that a customer may raise during technical implementation and product changes, and proactively liaise with all resolver groups to provide a timely resolution
- Provide technical advice to customers on all aspects of customer connectivity, product and system usage, and upgrades to ensure that the customer is fully ready for the changes
- Identify all customer readiness activities for assigned projects and act as the customer-facing Technical Lead
- Liaise with key customer departments for each account during implementation or upgrade to keep them informed of progress and any issues
- Partner with Implementation Project Specialist to ensure smooth delivery of customer projects across the entire Customer Implementation and Professional Services
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Specialist, Social Publishing
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 01.11.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- Schedule, publish and supervise organic content across social media channels (e.g. LinkedIn, Instagram, YouTube, etc.), using both native platforms and third-party tools as part of a 24-hour content cycle (EMEA hours)
- Understand, support and contribute to the brand's social media governance and how it relates to community management, including response processes
- Support social media employee advocacy, including handling appropriate tools
- Use social media listening and analysis to inform campaigns and reputation management
- Evolve organic social media best practice and update employee guides
- Set KPIs and relevant social media metrics for organic social
- Understand social media, marketing and communications fundamentals, including how social media tactics connect to marketing strategy and commercial objectives
- Contribute to the overall success of the team through individual effort, peer collaboration and supporting the Manager, Social Publishing and wider Social Media leadership team
- Proactive approach to professional learning and development for career growth
- Identify areas of opportunity within the team, processes and operations
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Customer Success Manager with French
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 04.10.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Work closely with customers to help them use LSEG products efficiently and optimally
- Provide clients with additional learning on LSEG solutions by utilising digital learning materials, on-demand videos and academy classes
- Educate customers on LSEG products and content functionality to increase product usage on client’s end
- Analyse product usage information with focus on “at risk” customers to mitigate cancellations and identify value optimization opportunities
- Collect customer experience feedback and share with relevant teams internally to support implementation of content or functionality changes
- Develop and implement retention strategies as part of the customer's success plan, in partnership with Account Managers
- Identify and investigate opportunities to raise to Account Manager for action and share insights to support the sales process
- 80% of time customer facing (virtual)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Customer Success Manager with German and Polish
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 04.10.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Work closely with customers to help them use LSEG products efficiently and optimally
- Provide clients with additional learning on LSEG solutions by utilising digital learning materials, on-demand videos and academy classes
- Educate customers on LSEG products and content functionality to increase product usage on client’s end
- Analyse product usage information with focus on “at risk” customers to mitigate cancellations and identify value optimization opportunities
- Collect customer experience feedback and share with relevant teams internally to support implementation of content or functionality changes
- Develop and implement retention strategies as part of the customer's success plan, in partnership with Account Managers
- Identify and investigate opportunities to raise to Account Manager for action and share insights to support the sales process
- 80% of time customer facing (virtual)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Trading Support Specialist
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 04.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Work with internal and external teams to investigate and resolve incoming client queries, via both phone and email
- Manage inquiries and accurately document client contact through to resolution in Salesforce CRM
- Provide clients with guidance on system functionality and workflow
- Identify and properly communicate critical issues to manage company risk (associate profit and loss, and franchise risk)
- Build knowledge of the marketplace and keep up with current industry trends
- Contribute to knowledge management efforts
- Complete required trainings - regulatory and otherwise
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Account Manager with German
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 04.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Manage a portfolio of emerging clients in EMEA, and handle a book of accounts on a proactive basis
- Analyze customer decision maker’s strategies, priorities, and business needs
- Govern activities among internal and external stakeholders and maintain networks to close deals
- Drive the revenue growth of the book (exposure to Sales and Sales Specialists, Customer Relations Managers)
- Maintain solid understanding of business propositions to initiate conversations and raise interest
- Build and embed a long-term trusted advisor relationship within customers
- Oversee all commercial activities within accounts, owning the end-to-end customer relationship
- Focus on maintaining overall customer engagement and expand, and retain managed net revenue
- Drive efficiency in account administration (especially for lower value and growth potential accounts)
- Be accountable and responsible for simple order taking
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Manager, Social Media Campaigns
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 04.10.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- Take and embed a strategy-first approach to paid social media activities across the Group, ensuring efficient and effective use of budget and resource to improve value
- Interlock with marketing leadership, finance and procurement teams for fully compliant budget management
- Interlock with creative and content teams to support the development of the process for paid social campaigns
- Establish the value of paid social media and internal resource to senior partners and wider business teams, raising the profile of social media within Corporate Affairs & Marketing (CAM)
- Identify and pursue areas of future opportunity for ROI of paid social media, working closely with colleagues in paid media and data & insights teams
- Ensure the Social Media Campaigns team is a good place to work
- Proactive support of the Social Media team and wider Digital Transformation function
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Specialist, Social Publishing
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 04.10.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- Schedule, publish and monitor organic content across social media channels (e.g. LinkedIn, Instagram, YouTube, etc.), using both native platforms and third-party tools as part of a 24-hour content cycle (EMEA hours)
- Understand the brand's social media governance and how it relates to community management, including response processes
- Support social media employee advocacy, including managing appropriate tools
- Use social media listening and analysis to inform campaigns and reputation management
- Evolve organic social media best practice and update employee guides
- Set KPIs and relevant social media metrics for organic social
- Understand social media, marketing and communications fundamentals, including how social media tactics connect to marketing strategy and commercial objectives
- Contribute to the overall success of the Social Media team through individual effort, peer collaboration and supporting the Manager, Social Publishing and wider Social Media leadership team
- Proactive approach to professional learning and development for career growth
- Identify areas of opportunity within the team, processes and operations
- Support and contribute to LSEG’s social media governance framework
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Lead UX Designer
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 01.09.2023
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
- Deliver holistic, innovative, end-to-end service user experiences across LSEG’s digital experience
- Inspire and provide creative designs that are beautiful, clear, useful, easy-to-use, innovative, and efficiently built
- Deliver the design experience from sprint horizon concepts to prototypes and final wireframes
- Take responsibility for communicating designs to collaborators and incorporating and balancing conflicting feedback back into the designs
- Organise and run customer journey workshops and deliver service maps, customer journeys, design concepts, layouts and screens from the output
- Assist in the development of high-quality visual and interactive proof of concepts to share with internal and external customers
- Advocate for customer-centred, context-aware, responsive web design and platform-specific design as key to LSEG’s competitive advantage
- Support the team in the creation and execution of UX workshops in support of other organisational teams
- Demonstrate adaptability to changing priorities driven by the speed of our innovative, fast-paced, information services industry
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Account Manager
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 01.09.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Manage a portfolio of emerging clients in EMEA, and handle a book of accounts on a proactive basis
- Analyze customer decision maker’s strategies, priorities, and business needs
- Govern activities among internal and external stakeholders and maintain networks to close deals
- Drive the revenue growth of the book (exposure to Sales and Sales Specialists, Customer Relations Managers)
- Maintain solid understanding of business propositions to initiate conversations and raise interest
- Build and embed a long-term trusted advisor relationship within customers
- Oversee all commercial activities within accounts, owning the end-to-end customer relationship
- Focus on maintaining overall customer engagement and expand, and retain managed net revenue
- Drive efficiency in account administration (especially for lower value and growth potential accounts)
- Be accountable and responsible for simple order taking
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Account Manager with German
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 01.09.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Manage a portfolio of emerging clients in EMEA, and handle a book of accounts on a proactive basis
- Analyze customer decision maker’s strategies, priorities, and business needs
- Govern activities among internal and external stakeholders and maintain networks to close deals
- Drive the revenue growth of the book (exposure to Sales and Sales Specialists, Customer Relations Managers)
- Maintain solid understanding of business propositions to initiate conversations and raise interest
- Build and embed a long-term trusted advisor relationship within customers
- Oversee all commercial activities within accounts, owning the end-to-end customer relationship
- Focus on maintaining overall customer engagement and expand, and retain managed net revenue
- Drive efficiency in account administration (especially for lower value and growth potential accounts)
- Be accountable and responsible for simple order taking
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Associate Customer Success Manager with German
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 01.09.2023
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
- Work closely with customers to help them use LSEG products efficiently and effectively
- Engage with clients by utilising customised digital workflow classes
- Provide clients with additional learning on LSEG solutions by utilising digital learning materials, on-demand videos and academy classes
- Educate customers on LSEG products and content functionality to increase product usage on client’s end
- Analyse product usage information with focus on “at risk” customers to mitigate cancellations and identify value optimization opportunities
- Collect customer experience feedback and share with relevant teams internally to support implementation of content or functionality changes
- Develop and implement retention strategies as part of the customer's success plan, in partnership with Account Managers
- Identify and investigate opportunities to raise to Account Manager for action and share insights to support the sales process
- 80% of time customer facing (virtual)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist with Italian
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 01.09.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Preparing contracts for clients who decide to buy our products or services
- Crafting client’s accounts and granting system permissions for the proper services
- Handling billing process and assure that clients receive correct invoices
- Resolving compliance issues in partnership with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Operational Excellence Manager
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 24.06.2023
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
- Work in partnership with multiple senior level stakeholders and cross functional teams, to identify, assess, evaluate, and implement changes related to front-to-back business process using Operational Excellence methodologies
- Convert design principles to implementation roadmaps with details, risk assessment and process due diligence, considering customer experience at the core
- Work on ideas generated from multiple sources and mobilizes around these ideas to quantify their value, implement the improvements that add the most value to the business through both technology and process re-engineering
- Governs the process from ideation through to implementation and control ensuring project progress is appropriately managed with benefits realized and signed off by the business
- Engages cross functionally with Technology on information exchange, requirement planning; with metrics & reporting teams around data exchange and KPI measurements
- Drives the Transformation Plan aligned with Divisional Strategic Objectives at the Strategic & Tactical level
- Designs solution (Automation & Process improvements) that are modular and can be replicated
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Associate Customer Success Manager – Quant & Feeds
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 23.06.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- The Associate Customer Success Manager (CSM) is a post-sales role which drives commercial value creation. This is done through the adoption of all LSEG - Refinitiv solutions purchased by the customer. Our CSMs ensure that clients retain the products they subscribed to and extend our services. They are in charge of gathering knowledge to help the account team understand the goals and aim of the client and set up a win-win strategy to become their partner of choice. We are currently looking for an entry-level CSM who will be coordinating and organizing remote interaction of a client portfolio, delivering specialised communication done via videos, newsletters, tips and tricks, setting up initial or more advanced client engagement on cross-asset use cases for the Quants and Feeds community. Comprehensive training will be provided
- Work closely with customers to help them use LSEG products efficiently and effectively
- Engage with clients by utilising customised digital workflow classes
- Provide clients with additional learning on LSEG solutions by utilising digital learning materials, on-demand videos and academy classes
- Educate customers on LSEG products and content functionality to increase product usage on client’s end
- Analyse product usage information with focus on “at risk” customers to mitigate cancellations and identify value optimization opportunities
- Collect customer experience feedback and share with relevant teams internally to support implementation of content or functionality changes
- Develop and implement retention strategies as part of the customer's success plan, in partnership with Account Managers
- Identify and investigate opportunities to raise to Account Manager for action and share insights to support the sales process
- 80% of time customer facing (virtual)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Associate Customer Success Manager - Enterprise Data Solutions
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 23.06.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- The Associate Customer Success Manager (CSM) is a post-sales role which drives commercial value creation. This is done through the adoption of all LSEG - Refinitiv solutions purchased by the customer. Our CSMs ensure that clients retain the products they subscribed to and extend our services. They are in charge of gathering knowledge to help the account team understand the goals and aim of the client and set up a win-win strategy to become their partner of choice. We are currently looking for an entry-level CSM who will be coordinating and organizing remote interaction of a client portfolio, delivering specialised communication done via videos, newsletters, tips and tricks, setting up initial or more advanced client engagement on front office, middle office and back office data consumption of our clients, predominantly corporate treasuries and fund managers
- Comprehensive training will be provided
- Work closely with customers to help them use LSEG products efficiently and effectively
- Engage with clients by utilising customised digital workflow classes
- Provide clients with additional learning on LSEG solutions by utilising digital learning materials, on-demand videos and academy classes
- Educate customers on LSEG products and content functionality to increase product usage on client’s end
- Analyse product usage information with focus on “at risk” customers to mitigate cancellations and identify value optimization opportunities
- Collect customer experience feedback and share with relevant teams internally to support implementation of content or functionality changes
- Develop and implement retention strategies as part of the customer's success plan, in partnership with Account Managers
- Identify and investigate opportunities to raise to Account Manager for action and share insights to support the sales process
- 80% of time customer facing (virtual)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Associate Customer Success Manager
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 23.06.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Work closely with customers to help them use LSEG products efficiently and effectively
- Engage with clients by utilising customised digital workflow classes
- Provide clients with additional learning on LSEG solutions by utilising digital learning materials, on-demand videos and academy classes
- Educate customers on LSEG products and content functionality to increase product usage on client’s end
- Analyse product usage information with focus on “at risk” customers to mitigate cancellations and identify value optimization opportunities
- Collect customer experience feedback and share with relevant teams internally to support implementation of content or functionality changes
- Develop and implement retention strategies as part of the customer's success plan, in partnership with Account Managers
- Identify and investigate opportunities to raise to Account Manager for action and share insights to support the sales process
- 80% of time customer facing (virtual)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Research Analyst with Russian
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 17.06.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Researching reputable media, government, regulatory and law enforcement sources to build and maintain relevant data in LSEG applications
- Using open-source research methods to capture information in the public domain
- Identifying regulatory and financial risk such as money laundering, fraud, organized crime, narcotics trafficking, and corruption
- Becoming familiar and staying up to date with guidelines and regulations to ensure accuracy and high quality of delivered work
- Collaboration with globally based teams on shared projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Executive with Polish
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 08.06.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in Polish
- Log and classify all calls and requests for assistance in the customer relationship management system
- Filter and call out enquiries related to other aspects of the business and handover to the appropriate department
- Handle the resolution process for customers relating to data and applications for a particular product/s and contact the relevant team in LSEG
- Coordinate enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur
- Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry, including customer concerns to the team leader and other support, sales, engineering, or resolver groups as appropriate
- Recognize and raise recurring problems, inferior processes, or outdated procedures
- Accept additional projects or areas of responsibility that will improve the team’s performance
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Research Analyst with Russian
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 08.06.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Researching reputable media, government, regulatory and law enforcement sources to build and maintain relevant data in LSEG applications
- Using open-source research methods to capture information in the public domain
- Identifying regulatory and financial risk such as money laundering, fraud, organized crime, narcotics trafficking, and corruption
- Becoming familiar and staying up to date with guidelines and regulations to ensure accuracy and high quality of delivered work
- Collaboration with globally based teams on shared projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Executive with French
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 04.06.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in French
- Log and classify all calls and requests for assistance in the customer relationship management system
- Filter and call out enquiries related to other aspects of the business and handover to the appropriate department
- Handle the resolution process for customers relating to data and applications for a particular product/s and contact the relevant team in LSEG
- Coordinate enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur
- Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry, including customer concerns to the team leader and other support, sales, engineering, or resolver groups as appropriate
- Recognize and raise recurring problems, inferior processes, or outdated procedures
- Accept additional projects or areas of responsibility that will improve the team’s performance
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Research Analyst with Russian + CIS
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 04.06.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Researching reputable media, government, regulatory and law enforcement sources to build and maintain relevant data in LSEG applications
- Using open-source research methods to capture information in the public domain
- Identifying regulatory and financial risk such as money laundering, fraud, organized crime, narcotics trafficking, and corruption
- Becoming familiar and staying up to date with guidelines and regulations to ensure accuracy and high quality of delivered work
- Collaboration with globally based teams on shared projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Executive with Italian
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 04.06.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in Italian
- Log and classify all calls and requests for assistance in the customer relationship management system
- Filter and call out enquiries related to other aspects of the business and handover to the appropriate department
- Handle the resolution process for customers relating to data and applications for a particular product/s and contact the relevant team in LSEG
- Coordinate enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur
- Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry, including customer concerns to the team leader and other support, sales, engineering, or resolver groups as appropriate
- Recognize and raise recurring problems, inferior processes, or outdated procedures
- Accept additional projects or areas of responsibility that will improve the team’s performance
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Executive with Russian
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 04.06.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in Russian
- Log and classify all calls and requests for assistance in the customer relationship management system
- Filter and call out enquiries related to other aspects of the business and handover to the appropriate department
- Handle the resolution process for customers relating to data and applications for a particular product/s and contact the relevant team in LSEG
- Coordinate enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur
- Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry, including customer concerns to the team leader and other support, sales, engineering, or resolver groups as appropriate
- Recognize and raise recurring problems, inferior processes, or outdated procedures
- Accept additional projects or areas of responsibility that will improve the team’s performance
- The role may require flexibility in working hours to cover the Russian business hours
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Executive with Turkish
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 04.06.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in Turkish
- Log and classify all calls and requests for assistance in the customer relationship management system
- Filter and call out enquiries related to other aspects of the business and handover to the appropriate department
- Handle the resolution process for customers relating to data and applications for a particular product/s and contact the relevant team in LSEG
- Coordinate enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur
- Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry, including customer concerns to the team leader and other support, sales, engineering, or resolver groups as appropriate
- Recognize and raise recurring problems, inferior processes, or outdated procedures
- Accept additional projects or areas of responsibility that will improve the team’s performance
- The role may require flexibility in working hours to cover the Turkish business hours
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Executive with German
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 04.06.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction in German
- Log and classify all calls and requests for assistance in the customer relationship management system
- Filter and call out enquiries related to other aspects of the business and handover to the appropriate department
- Handle the resolution process for customers relating to data and applications for a particular product/s and contact the relevant team in LSEG
- Coordinate enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur
- Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry, including customer concerns to the team leader and other support, sales, engineering, or resolver groups as appropriate
- Recognize and raise recurring problems, inferior processes, or outdated procedures
- Accept additional projects or areas of responsibility that will improve the team’s performance
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Content Analyst
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 03.06.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Maintaining the existing Fundamentals/Physical Asset database in an accurate and timely manner
- Monitoring content availability using internal tools
- Communicating & collaborating closely with internal and external departments for resolution of data queries, including direct contact with customers
- Tracking query resolution progress in corporate tools
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Implementation Project Specialist
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 03.06.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role
- Coordinate all internal stakeholders and resources to achieve the objective of the implementation
- Coordinate all implementation related activities and tasks
- Inform/agree with customers on the schedules, timelines, and any planned activities to be performed as part of an implementation
- Distributes tasks to various teams to achieve agreed timelines, scope and costs
- Make sure internal process is followed and keep systems record and key data up to date
- Monitor and communicate updates on progress to key stakeholders in format and method agreed
- Holds reviews on the status of their book of business informing about the progress and potential issues
- Chair and facilitate meetings where appropriate and distribute minutes to all project team members
- Participate in stakeholder meetings. There may be a requirement to chair the meetings on occasion
- Ensuring project deadlines are met and escalate to relevant groups as required
- Partner with Implementation Relationship Manager to ensure smooth delivery of customer projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Research Analyst with Arabic / Hebrew
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 28.05.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Conduct in-depth investigative research on sanctions, financial risk, regulatory compliance, and regional security issues as they relate to the Middle East and North Africa (MENA)
- Analyze a wide range of data sources in local languages to produce daily structured reports and content updates
- Maintain a high level of regional and portfolio country expertise by monitoring breaking news for relevant developments and potential long-term risks to clients
- Expand scope of analyst team coverage through reading, research, and attendance of relevant events
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Research Analyst
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 28.05.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Researching reputable media, government, regulatory and law enforcement sources to build and maintain relevant data in Refinitiv applications
- Using open-source research methods to capture information in the public domain
- Identifying regulatory and financial risk such as money laundering, fraud, organized crime, narcotics trafficking, and corruption
- Becoming familiar and staying up to date with guidelines and regulations to ensure accuracy and high quality of delivered work
- Collaboration with globally based teams on shared projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Consultant
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 27.05.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Analyzing sophisticated business objectives and requirements to design and implement solutions using agreed standard methodologies
- Detailing solutions in a logical format that is easy to understand by both technical and non-technical individuals
- Configuring solutions using GUI & scripting tools
- Providing assistance in API framework development
- Developing and testing client implementations
- Providing outstanding post-implementation support (including troubleshooting, maintenance, and training)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Black Sea Agriculture, Grains and Oilseeds Analyst
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 24.05.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Uphold and grow relationships with a comprehensive base of industry contacts
- Produce daily Ukraine grains, oilseeds, meals, and vegoils price assessments and commentaries for several products, in alignment with methodology & IOSCO principles
- Support daily agricultural price assessments for other European and Black Sea region markets from time-to-time
- Maintain current price assessments as high-qualified and market-relevant tools
- Focusing on new customers’ interests and requirements to enhance the current market coverage in Europe
- Support the existing industry community and constantly develop it
- Participate in main industry events to present research and insights, able to answer market questions and explain our team’s priorities/content
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Associate Customer Success Manager – Quant & Feeds
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 24.05.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- The Associate Customer Success Manager (CSM) is a post-sales role which drives commercial value creation. This is done through the adoption of all LSEG - Refinitiv solutions purchased by the customer. Our CSMs ensure that clients retain the products they subscribed to and extend our services. They are in charge of gathering knowledge to help the account team understand the goals and aim of the client and set up a win-win strategy to become their partner of choice. We are currently looking for an entry-level CSM who will be coordinating and organizing remote interaction of a client portfolio, delivering specialised communication done via videos, newsletters, tips and tricks, setting up initial or more advanced client engagement on cross-asset use cases for the Quants and Feeds community. Comprehensive training will be provided
- Work closely with customers to help them use LSEG products efficiently and effectively
- Engage with clients by utilising customised digital workflow classes
- Provide clients with additional learning on LSEG solutions by utilising digital learning materials, on-demand videos and academy classes
- Educate customers on LSEG products and content functionality to increase product usage on client’s end
- Analyse product usage information with focus on “at risk” customers to mitigate cancellations and identify value optimization opportunities
- Collect customer experience feedback and share with relevant teams internally to support implementation of content or functionality changes
- Develop and implement retention strategies as part of the customer's success plan, in partnership with Account Managers
- Identify and investigate opportunities to raise to Account Manager for action and share insights to support the sales process
- 80% of time customer facing (virtual)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Associate Customer Success Manager - Enterprise Data Solutions
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 24.05.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- The Associate Customer Success Manager (CSM) is a post-sales role which drives commercial value creation. This is done through the adoption of all LSEG - Refinitiv solutions purchased by the customer. Our CSMs ensure that clients retain the products they subscribed to and extend our services. They are in charge of gathering knowledge to help the account team understand the goals and aim of the client and set up a win-win strategy to become their partner of choice. We are currently looking for an entry-level CSM who will be coordinating and organizing remote interaction of a client portfolio, delivering specialised communication done via videos, newsletters, tips and tricks, setting up initial or more advanced client engagement on front office, middle office and back office data consumption of our clients, predominantly corporate treasuries and fund managers
- Comprehensive training will be provided
- Work closely with customers to help them use LSEG products efficiently and effectively
- Engage with clients by utilising customised digital workflow classes
- Provide clients with additional learning on LSEG solutions by utilising digital learning materials, on-demand videos and academy classes
- Educate customers on LSEG products and content functionality to increase product usage on client’s end
- Analyse product usage information with focus on “at risk” customers to mitigate cancellations and identify value optimization opportunities
- Collect customer experience feedback and share with relevant teams internally to support implementation of content or functionality changes
- Develop and implement retention strategies as part of the customer's success plan, in partnership with Account Managers
- Identify and investigate opportunities to raise to Account Manager for action and share insights to support the sales process
- 80% of time customer facing (virtual)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Associate Customer Success Manager
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 24.05.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Work closely with customers to help them use LSEG products efficiently and effectively
- Engage with clients by utilising customised digital workflow classes
- Provide clients with additional learning on LSEG solutions by utilising digital learning materials, on-demand videos and academy classes
- Educate customers on LSEG products and content functionality to increase product usage on client’s end
- Analyse product usage information with focus on “at risk” customers to mitigate cancellations and identify value optimization opportunities
- Collect customer experience feedback and share with relevant teams internally to support implementation of content or functionality changes
- Develop and implement retention strategies as part of the customer's success plan, in partnership with Account Managers
- Identify and investigate opportunities to raise to Account Manager for action and share insights to support the sales process
- 80% of time customer facing (virtual)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist with German
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 19.05.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Preparing contracts for clients who decide to buy our products or services
- Crafting client’s accounts and granting system permissions for the proper services
- Handling billing process and assure that clients receive correct invoices
- Resolving compliance issues in partnership with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist with Italian
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 19.05.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Preparing contracts for clients who decide to buy our products or services
- Crafting client’s accounts and granting system permissions for the proper services
- Handling billing process and assure that clients receive correct invoices
- Resolving compliance issues in partnership with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Research Analyst with Russian
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 18.05.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Researching reputable media, government, regulatory and law enforcement sources to build and maintain relevant data in LSEG applications
- Using open-source research methods to capture information in the public domain
- Identifying regulatory and financial risk such as money laundering, fraud, organized crime, narcotics trafficking, and corruption
- Becoming familiar and staying up to date with guidelines and regulations to ensure accuracy and high quality of delivered work
- Collaboration with globally based teams on shared projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Account Manager with German
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 04.05.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Manage a portfolio of Emerging clients in EMEA, and handle a book of accounts on a proactive basis
- Analyze customer decision maker’s strategies, priorities, and business needs
- Govern activities among internal and external stakeholders and maintain networks to close deals and drive the revenue growth of the book (exposure to Sales and Sales Specialists, Customer Relations Managers)
- Maintain solid understanding of business propositions to initiate conversations and raise interest
- Build and embedding a long-term trusted advisor relationship within their accounts
- Oversee all commercial activities within accounts, owning the end-to-end customer relationship
- Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
- Drive efficiency in account administration (especially for lower value and growth potential accounts)
- Accountable and responsible for simple order taking
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Black Sea Agriculture, Grains and Oilseeds Analyst
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 23.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Uphold and grow relationships with a comprehensive base of industry contacts
- Produce daily Ukraine grains, oilseeds, meals, and vegoils price assessments and commentaries for several products, in alignment with methodology & IOSCO principles
- Support daily agricultural price assessments for other European and Black Sea region markets from time-to-time
- Maintain current price assessments as high-qualified and market-relevant tools
- Focusing on new customers’ interests and requirements to enhance the current market coverage in Europe
- Support the existing industry community and constantly develop it
- Participate in main industry events to present research and insights, able to answer market questions and explain our team’s priorities/content
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Learning Manager - Risk & Compliance
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 15.04.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior), expert
Obowiązki:
- Work in partnership with Customer Success, Customer Learning team, Marketing, and Product:
- Own and improve a customer curriculum by assessing learning needs for customers in risk & compliance
- Build all customer curriculum classroom materials & video scripts
- Develop on demand learning videos for Refinitiv's World-Check One solution
- Ensure translated content is aligned to the latest versions of learning path courses and support subtitling of videos if required
- Deliver informative classes and cover market trends
- Mentor or support Associates delivering beginner level classes or CSMs covering non-English classes
- Deliver and/or Partner with internal or external authorities on market topic webinars from preparation to post session follow-up activity
- Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly
- Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications)
- A representative both internally and externally, presenting the offering and its benefits
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Learning Manager - Commodities
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 14.04.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior), expert
Obowiązki:
- Own and enhance a customer learning path for Refinitiv's commodities clients
- Build or enhance all customer learning path classroom materials & video scripts
- Develop on demand learning videos
- Ensure translated content is aligned to the latest versions of learning path courses and support subtitling of videos if required
- Deliver intermediate to advanced level classes
- Coach/Support Associates delivering beginner level classes or CSMs covering non-English classes
- Deliver and/or Partner with internal experts on market topic webinars and manage all aspects from preparation to post session follow-up activity
- Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly
- Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Evaluator, Sovereign and Corporate Bonds
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 13.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Determine the fair value for securities in the assigned portfolios of medium complexity
- Aggregate, assess and maintain trade data and market quotes that have a direct impact on evaluated prices
- Respond to price challenges with an explanation of detailed pricing methodology
- Maintain a network of market contacts in the corporate bond space
- Apply technical and financial knowledge to improve the timeliness and accuracy of pricing production procedures
- Promote continuous improvement through research and analysis and data quality control
- Document work procedures and methodology enhancements
- Build upon fixed income knowledge across a variety of sectors
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist with Italian
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 10.04.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Preparing contracts for clients who decide to buy our products or services
- Crafting client’s accounts and granting system permissions for the proper services
- Handling billing process and assure that clients receive correct invoices
- Resolving compliance issues in partnership with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist with German
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 12.04.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- reparing contracts for clients who decide to buy our products or services
- Crafting client’s accounts and granting system permissions for the proper services
- Handling billing process and assure that clients receive correct invoices
- Resolving compliance issues in partnership with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Natural Gas/LNG Analyst
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 12.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Supporting projects, using technical understanding to help remove obstacles and to find creative solutions
- Assisting in maintaining our industry-leading market models, adopting an ethos of continuous improvement to help ensure our modelling solutions remain relevant
- You will process and maintain data accurately and in a timely manner onto databases using technical and basic market knowledge
- Contributing to market reports, transforming our data and forecasts into meaningful analysis
- You will ensure data quality, accuracy, timeliness, and completeness
- Supporting improvements to content and design of our analytical tools, charts, and tables
- Building domain expertise in Gas market content
- While focused on the European gas market, you will maintain an awareness of broader global themes and trends relevant to our North America and LNG products, and be prepared to support the global team covering these
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Account Manager
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 02.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Manage a portfolio of Emerging clients in EMEA, and handle a book of accounts on a proactive basis
- Analyze customer decision maker’s strategies, priorities, and business needs
- Govern activities among internal and external stakeholders and maintain networks to close deals and drive the revenue growth of the book (exposure to Sales and Sales Specialists, Customer Relations Managers)
- Maintain solid understanding of business propositions to initiate conversations and raise interest
- Build and embedding a long-term trusted advisor relationship within their accounts
- Oversee all commercial activities within accounts, owning the end-to-end customer relationship
- Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
- Drive efficiency in account administration (especially for lower value and growth potential accounts)
- Accountable and responsible for simple order taking
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Implementation Relationship Manager
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 26.03.2023
full-time
umowa o pracę
hybrid work
manager / supervisor, team manager
Obowiązki:
- Be responsible for the technical relationship with the customer from an implementation and product change perspective
- Build and maintain strong relationships with key technical contacts in named accounts
- Owns the end-to-end implementation change for LSEG products, both LSEG and client initiated
- Understand the impact that proposed product and system changes will have on customer systems and feed this back to the internal teams
- Identify all customer readiness activities for assigned projects and act as the customer-facing contact
- Liaise with key customer departments for each account during an implementation or upgrade to keep them informed of progress and any issues
- Coordinate the implementation of LSEG products for a given customer
- Coordinate all internal stakeholders and resources to achieve the objective of the implementation
- Participate in stakeholder meetings. There may be a requirement to chair the meetings on occasion
- Ensure internal process is followed and keep systems record and key data up to date
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Implementation Project Specialist
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 26.03.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role
- Coordinate all internal stakeholders and resources to achieve the objective of the implementation
- Coordinate all implementation related activities and tasks
- Inform/agree with customers on the schedules, timelines, and any planned activities to be performed as part of an implementation
- Distributes tasks to various teams to achieve agreed timelines, scope and costs
- Make sure internal process is followed and keep systems record and key data up to date
- Monitor and communicate updates on progress to key stakeholders in format and method agreed
- Holds reviews on the status of their book of business informing about the progress and potential issues
- Chair and facilitate meetings where appropriate and distribute minutes to all project team members
- Participate in stakeholder meetings. There may be a requirement to chair the meetings on occasion
- Ensuring project deadlines are met and escalate to relevant groups as required
- Partner with Implementation Relationship Manager to ensure smooth delivery of customer projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist with Spanish
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 16.03.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Preparing contracts for clients who decide to buy our products or services
- Crafting client’s accounts and granting system permissions for the proper services
- Handling billing process and assure that clients receive correct invoices
- Resolving compliance issues in partnership with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Natural Gas/LNG Analyst
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 13.03.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Supporting projects, using technical understanding to help remove obstacles and to find creative solutions
- Assisting in maintaining our industry-leading market models, adopting an ethos of continuous improvement to help ensure our modelling solutions remain relevant
- You will process and maintain data accurately and in a timely manner onto databases using technical and basic market knowledge
- Contributing to market reports, transforming our data and forecasts into meaningful analysis
- You will ensure data quality, accuracy, timeliness, and completeness
- Supporting improvements to content and design of our analytical tools, charts, and tables
- Building domain expertise in Gas market content
- While focused on the European gas market, you will maintain an awareness of broader global themes and trends relevant to our North America and LNG products, and be prepared to support the global team covering these
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist with Italian
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 12.03.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Preparing contracts for clients who decide to buy our products or services
- Crafting client’s accounts and granting system permissions for the proper services
- Handling billing process and assure that clients receive correct invoices
- Resolving compliance issues in partnership with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Learning Consultant, Learning Tools & Practices
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 09.03.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Deliver digital learning requirements such as e-learning, micro-learning videos, etc
- Deliver live or remote instructor-led-training
- Provide back-end support on applicable Learning systems and tools and engage in tasks related to scheduling, reporting and analysis
- Conduct administrative duties such as maintenance of training calendar, booking of training rooms, preparing training certificates, consolidation and analysis of training reports and records
- Participate in global learning projects and collaborate with Learning staff and local and global stakeholders
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Implementation Relationship Manager
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 24.02.2023
full-time
umowa o pracę
hybrid work
manager / supervisor, team manager
Obowiązki:
- Be responsible for the technical relationship with the customer from an implementation and product change perspective
- Build and maintain strong relationships with key technical contacts in named accounts
- Owns the end-to-end implementation change for LSEG products, both LSEG and client initiated
- Understand the impact that proposed product and system changes will have on customer systems and feed this back to the internal teams
- Identify all customer readiness activities for assigned projects and act as the customer-facing contact
- Liaise with key customer departments for each account during an implementation or upgrade to keep them informed of progress and any issues
- Coordinate the implementation of LSEG products for a given customer
- Coordinate all internal stakeholders and resources to achieve the objective of the implementation
- Participate in stakeholder meetings. There may be a requirement to chair the meetings on occasion
- Ensure internal process is followed and keep systems record and key data up to date
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Implementation Project Specialist
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 24.02.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role
- Coordinate all internal stakeholders and resources to achieve the objective of the implementation
- Coordinate all implementation related activities and tasks
- Inform/agree with customers on the schedules, timelines, and any planned activities to be performed as part of an implementation
- Distributes tasks to various teams to achieve agreed timelines, scope and costs
- Make sure internal process is followed and keep systems record and key data up to date
- Monitor and communicate updates on progress to key stakeholders in format and method agreed
- Holds reviews on the status of their book of business informing about the progress and potential issues
- Chair and facilitate meetings where appropriate and distribute minutes to all project team members
- Participate in stakeholder meetings. There may be a requirement to chair the meetings on occasion
- Ensuring project deadlines are met and escalate to relevant groups as required
- Partner with Implementation Relationship Manager to ensure smooth delivery of customer projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
3PR Proposition Manager
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 12.02.2023
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
- Work with key stakeholders from across the firm to help define and execute 3PR product and service strategy, capabilities development, and implementation
- Collect and synthesize client and stakeholder feedback on 3PR solutions, distilling it into actionable recommendations for investment or operational enhancements
- Ensure concise, timely, comprehensive communications of product developments and creation of product information training sessions for client-facing sales and support teams
- Strengthen the 3PR sales/commercial message by creating and enhancing our various marketing materials
- Support efforts to build financial business cases and justifications relating to 3PR products and services
- Solve client problems by assisting with queries and calls escalated beyond initial levels of client support
- Support 3PR director on other relevant tasks as deemed necessary to develop and grow the 3PR business
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Operations Specialist
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 12.02.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Executes on daily operational activities for the Function, Strategic Business Unit or region to drive the Strategic Objectives and ensure the operating unit is running efficiently, optimizing company resources, and maximizing return of investment
- Develops metrics for capturing, analyzing, and reporting effectiveness and drafts recommendations for process improvements
- Coordinates timelines, templates, submissions and deadlines for key processes and project outcomes and manages the calendars, processes and tools needed for the effective running of the Function
- Captures, tracks and follows up on post meeting actions, driving strong interlock with stakeholders
- Works with communications to ensure production of materials (business cases, board papers, presentations, executive briefs, videos, etc)
- Manages the Function’s purchasing process including vendor management
- Supports monthly, quarterly and annual financial processes by preparing reconciliation materials including reporting on ad-hoc projects and Business Continuity Plans
- Closely works with Investment Wealth Services business leadership team to execute on committed deliverables, objectives, and strategy
- Leads analytical, investigative and other fact-finding work in support of the IWS business
- Provides insights to performance through regular reporting
- Assists in maintaining the Investment Wealth Services operating rhythm, ensures that meeting agenda are published, pre reads are distributed, and notes & action are capture and tracked
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Manager, People Data Governance
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 12.02.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior), expert
Obowiązki:
- Lead the analysis of all new People Function initiatives from a data governance starting point, ensuring any new data is collected, and new purposes and processing is aligned with LSEG Data policies
- Establish and govern an enterprise data governance implementation roadmap including strategic priorities for development
- Roll out an enterprise-wide data governance framework and the Data Development Lifecycle (DDLC), with a focus on improvement of data management, quality and the protection of sensitive data through modifications to organisation behaviour policies and standards, principles, governance metrics, processes, related tools and data architecture
- Work across all Data teams to ensure efficient and effective changes and other operational elements including clear dependencies and touch-points
- Define indicators of performance and governance quality metrics and ensure compliance with data related policies, standards, roles and Responsibilities, and adoption requirements
- Lead Senior Management, comprising resources from the Business and Functional areas and IT business and operations functions, to work towards their goals; resolve issues raised by data governance representatives
- LEADERSHIP RESPONSIBILITY: The Senior Manager, People Data Governance is an individual contributor role, providing thought leadership to the business and leading through influence
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist with German
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 11.02.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Preparing contracts for clients who decide to buy our products or services
- Crafting client’s accounts and granting system permissions for the proper services
- Handling billing process and assure that clients receive correct invoices
- Resolving compliance issues in partnership with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist with Italian
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 10.02.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Preparing contracts for clients who decide to buy our products or services
- Crafting client’s accounts and granting system permissions for the proper services
- Handling billing process and assure that clients receive correct invoices
- Resolving compliance issues in partnership with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Continuity Specialist
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 29.01.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Business continuity Risk policy: Ensuring each function within D&A Operations has embedded BC Risk policy and there are no policy breaches
- Business Continuity toll roll out: Partnering with Group Business Continuity Management (BCM) team to roll out BC toll across D&A Operations
- Business Impact Analysis: Ensuring each function have conducted a Business Impact Analysis (BIA) to identify the impact of a disruption to Important Business Services over time and prioritize their recovery
- Business Continuity Plans: Ensuring each function has created and maintained a Business Continuity Plan (BCP), which documents procedures for responding to a disruptive incident and how the function will continue or recover its Business Services on an end-to-end basis within the pre-agreed timescales set in the BIA
- Scenario testing: Facilitating annual BCPs testing to validate that they meet the requirements of the Business Continuity Risk Policy and the Operational Resilience Policy
- Training and Awareness: Partnering with Group BCM to deliver BC training to all staff and additional training for Business Continuity Coordinators. Working with BC champions to ensure that all staff in their function are aware of recovery strategies and solutions relevant to them and their responsibilities in the event of an incident
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Learning Manager
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 15.01.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior), expert
Obowiązki:
- Work in partnership with Customer Success, Customer Learning team, Marketing, and Product
- Own and improve a customer curriculum by assessing learning needs for customers in your segments
- Build all customer curriculum classroom materials & video scripts
- Develop on demand learning videos
- Ensure translated content is aligned to the latest versions of learning path courses and support subtitling of videos if required
- Deliver informative classes and cover market trends
- Mentor or support Associates delivering beginner level classes or CSMs covering non-English classes
- Deliver and/or Partner with internal or external authorities on market topic webinars from preparation to post session follow-up activity
- Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly
- Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications)
- A representative both internally and externally, presenting the offering and its benefits
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Customer Learning Manager
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 15.01.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior), expert
Obowiązki:
- Own and improve a customer curriculum by assessing learning needs for customers in your segments
- Build or improve all customer curriculum classroom materials & video scripts
- Develop on demand learning videos
- Ensure translated content is aligned to the latest versions of learning path courses and support subtitling of videos if required
- Deliver intermediate to advanced level classes
- Mentor/Support Associates delivering beginner level classes or CSMs covering non-English classes
- Deliver and/or Partner with internal or external authorities on market topic webinars and handle all aspects from preparation to post session follow-up activity
- Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly
- Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications)
- A representative both internally and externally, presenting the offering and its benefits
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Operations Specialist
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 13.01.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Executes on daily operational activities for the Function, Strategic Business Unit or region to drive the Strategic Objectives and ensure the operating unit is running efficiently, optimizing company resources, and maximizing return of investment
- Develops metrics for capturing, analyzing, and reporting effectiveness and drafts recommendations for process improvements
- Coordinates timelines, templates, submissions and deadlines for key processes and project outcomes and manages the calendars, processes and tools needed for the effective running of the Function
- Captures, tracks and follows up on post meeting actions, driving strong interlock with stakeholders
- Works with communications to ensure production of materials (business cases, board papers, presentations, executive briefs, videos, etc)
- Manages the Function’s purchasing process including vendor management
- Supports monthly, quarterly and annual financial processes by preparing reconciliation materials including reporting on ad-hoc projects and Business Continuity Plans
- Closely works with Investment Wealth Services business leadership team to execute on committed deliverables, objectives, and strategy
- Leads analytical, investigative and other fact-finding work in support of the IWS business
- Provides insights to performance through regular reporting
- Assists in maintaining the Investment Wealth Services operating rhythm, ensures that meeting agenda are published, pre reads are distributed, and notes & action are capture and tracked
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist with German
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 12.01.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Preparing contracts for clients who decide to buy our products or services
- Crafting client’s accounts and granting system permissions for the proper services
- Handling billing process and assure that clients receive correct invoices
- Resolving compliance issues in partnership with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist with Italian
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 11.01.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Preparing contracts for clients who decide to buy our products or services
- Crafting client’s accounts and granting system permissions for the proper services
- Handling billing process and assure that clients receive correct invoices
- Resolving compliance issues in partnership with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
International Talent Onboarding Coordinator
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 11.01.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Collaboration with administrative organizations (Labor Office, Department of Foreign Affairs of Voivodship Offices, Tax Office) in the scope of legalizing the stay and work of foreigners
- Preparing and completing the necessary documents
- Monitoring progress of administrative proceedings
- Responsibility for the adaptation process in the country and in the organization
- Conducting adaptive trainings on work culture, country culture, intercultural differences and running integration initiatives (e.g. Polish-speaking buddy assignment)
- Support with accommodation, medical care, schooling etc. arrangement
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Java Programmer
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 11.01.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Maintaining the existing Fundamentals/Physical Asset datasets available to the clients
- Creating data web scrapping codes
- Implementing automation of ongoing tasks and innovative approach to working with the data
- Delivering content for specific commodities market segments (gas, metals, crude/refined products/freight, power/gas/coal/emissions)
- Working closely with the commodities market analysts
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Customer Support Executive, Datascope Customer Support
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 11.01.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- responds to more complex and/or specialized issues, resolving as many inquiries as possible on the first call
- works mainly independently to solve client queries and largely follows precedents, having basic knowledge of specialized concept
- solves complex issues that may involve interpreting the needs of the customer, determining the solution to the problem, and assessing any downstream impact
- assists new team members in learning the processes and procedures required to deliver excellent customer service
- act as a subject matter expert and provide work direction to resolve an escalated customer inquiry
- provide professional & courteous training of existing clients over the telephone/ MS Teams
- Participate in BPI/Tasks based Project/Program with positive outcome
- engagement and Participation in Certification program
- collaboration with SAM Group for two-way feedback for client retention
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
HR Business Partner, People Function
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 08.01.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Manages the execution of the strategic people agenda for a functional area by ensuring that all people leaders are equipped and able to deliver against ongoing people leadership requirements
- Provides local expertise to people leaders and acts as an escalation point for complex cases/issues, providing advice, interpretation and guidance on People policies, practices and processes
- Ensures People programmes and initiatives are communicated, understood and implemented consistently across the business-Is an active driver of implementing People initiatives (e.g. employee voice strategy, D&I targets, performance and reward frameworks and succession planning with business units and divisions, improving colleague experience)
- Provides thought leadership through the analysis of external and internal data, helping to steer management decisions as it aligns to People priorities and catalyse change
- Manages annual cyclical activities within functional area (e.g., talent review, year-end, engagement, etc.)
- Leads localized projects and educates self on external trends and the competitive landscape in those areas-Supports continuous transformations and embeds the organisational cultural intent and leadership behaviours
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
PMO Desktop Programs
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 26.12.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Actively manage all phases of the program alongside the Program Manager having control of their scope, schedule, budget, quality, risk management, stakeholder management, change control and delivery of intended business benefit and outcomes
- Actively monitor risks, issues and dependencies for the program
- Design and implement elements of communication plan
- Maintain regular relationship with key program stakeholders
- Ensure the information and communication flow works well across various program stakeholders
- Work directly with the Project Managers to receive and register any lessons learned from the program
- Support program team members in managing various aspects of the program
- Chair and participate in meetings prepare relevant materials and presentations
- Provide regular and ad hoc reporting
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Natural Gas/LNG Analyst
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 25.12.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Supporting projects, using technical understanding to help remove obstacles and to find creative solutions
- Assisting in maintaining our industry-leading market models, adopting an ethos of continuous improvement to help ensure our modelling solutions remain relevant
- You will process and maintain data accurately and in a timely manner onto databases using technical and basic market knowledge
- Contributing to market reports, transforming our data and forecasts into meaningful analysis
- You will ensure data quality, accuracy, timeliness, and completeness
- Supporting improvements to content and design of our analytical tools, charts, and tables
- Building domain expertise in Gas market content
- While focused on the European gas market, you will maintain an awareness of broader global themes and trends relevant to our North America and LNG products, and be prepared to support the global team covering these
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Analyst, Power Market Research
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 25.12.2022
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- Supporting the global energy transition by generating market-leading insights on commodity prices, flows, production, and consumption, with an initial focus on coal markets, but eventually expanding to all energy commodities
- Identifying, interpreting, and analysing data from various sources to formulate and communicate clear and concise insights
- Continuously improving the delivery of data and insight into clients’ workflows by identifying and delivering enhancements on new and impactful ways to present our data and analysis to clients
- Providing regional flow analysis and reporting of dynamic changes across markets
- Performing statistical analysis on time-series data
- Identifying, supporting, and implementing opportunities for the development of supply-demand modelling of new markets and sectors
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Market Analyst
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 25.12.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Assess and validate market color
- Settle right pricing method for a portfolio of bonds
- Help determine fair value for fixed income securities using our proprietary tools and methodologies
- Meet the target dates of the production schedule
- Stay in sync with our controls and procedures
- Research new issues to help settle its fair value
- Handle queries from clients and pre-sales requests
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
HR Advisor
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 23.12.2022
full-time
umowa zlecenie
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Respond to queries submitted by employees in the field of human resources
- Provide support and ongoing service across the HR life cycle of employees
- Prepare employment documentation and maintain employees’ personal files
- Manage assigned benefits and cooperate with benefit vendors
- Provide data to payroll team in line with deadlines
- Cooperate closely with payroll team, people leaders and external vendors
- Support onboarding, foreigners’ employment and maternity records processes
- Develop and improve HR procedures
- Ensure data in Workday is accurate and updated
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Poland Payroll Specialist
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 18.12.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Processes payroll each pay period in a timely manner by following a standard procedures and checklists
- Audits data inputs for accuracy and makes any necessary corrections
- Reviews reports for accuracy and submits for sign off
- Maintains daily relationships with the external payroll provider
- Works with the payroll provider to identify continuous improvement opportunities and to rectify any payroll related issues
- Answers complex queries from employees and managers
- Updates and creates all procedures and checklists for the country
- Works with Accounting and Treasury for the payroll posting and payroll payments
- Participates in payroll related projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Java Programmer
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 11.12.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Maintaining the existing Fundamentals/Physical Asset datasets available to the clients
- Creating data web scrapping codes
- Implementing automation of ongoing tasks and innovative approach to working with the data
- Delivering content for specific commodities market segments (gas, metals, crude/refined products/freight, power/gas/coal/emissions)
- Working closely with the commodities market analysts
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Customer Support Executive, Datascope Customer Support
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 10.12.2022
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- responds to more complex and/or specialized issues, resolving as many inquiries as possible on the first call
- works mainly independently to solve client queries and largely follows precedents, having basic knowledge of specialized concept
- solves complex issues that may involve interpreting the needs of the customer, determining the solution to the problem, and assessing any downstream impact
- assists new team members in learning the processes and procedures required to deliver excellent customer service
- act as a subject matter expert and provide work direction to resolve an escalated customer inquiry
- provide professional & courteous training of existing clients over the telephone/ MS Teams
- Participate in BPI/Tasks based Project/Program with positive outcome
- engagement and Participation in Certification program
- collaboration with SAM Group for two-way feedback for client retention
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
DataScope Specialist
Gdynia
Wygasła: 09.12.2022
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Resolution of customers’ service Cases, inclusive of escalated issues, customers’ direct access Cases and complex issues
- Support customer-value plans and customer retention goals by bringing expertise into customer meetings, service reviews, assistance in key issues or opportunities
- Identify or initiate/lead projects that improve overall service quality e.g. product, content, service processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist with Italian
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 30.11.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Preparing contracts for clients who decide to buy our products or services
- Creating client’s accounts and granting system permissions for the proper services
- Managing billing process and assure that clients receive correct invoices
- Resolving compliance issues in cooperation with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Order Management Specialist with German
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 30.11.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Preparing contracts for clients who decide to buy our products or services
- Creating client’s accounts and granting system permissions for the proper services
- Managing billing process and assure that clients receive correct invoices
- Resolving compliance issues in cooperation with Compliance & Legal Teams
- Operating on a number of internal tools and applications related to customer relationship management (CRM)
- Responding to clients’ queries assuring the highest standards of customer service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Data Analyst with Spanish (shifts), Corporate Actions
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 30.11.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Source, process and maintain Corporate Actions data in a timely and accurate manner
- Contact stock exchanges, companies and/or other sources to assure the reliability of information
- Communicate with relevant departments for resolution of data inconsistencies
- Develop expertise and market knowledge on European markets
- Deliver against productivity, accuracy and timeliness targets
- Support specific projects and database testing, as assigned by manager
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Data Analyst with German
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 30.11.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Maintain legal entities profiles in a database,
- Perform research on local sources (e.g. registries, regulators, stock exchanges, annual reports),
- Monitor and update market events,
- Build ownership structure of a company in the database,
- Complete profile creations requests in a timely manner,
- Classify companies based on global regulatory framework or international industrial classifications,
- Perform quality control checks to ensure data accuracy,
- Respond to client’s queries, explaining methodology
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Natural Gas/LNG Analyst
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 25.11.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Supporting projects, using technical understanding to help remove obstacles and to find creative solutions
- Assisting in maintaining our industry-leading market models, adopting an ethos of continuous improvement to help ensure our modelling solutions remain relevant
- You will process and maintain data accurately and in a timely manner onto databases using technical and basic market knowledge
- Contributing to market reports, transforming our data and forecasts into meaningful analysis
- You will ensure data quality, accuracy, timeliness, and completeness
- Supporting improvements to content and design of our analytical tools, charts, and tables
- Building domain expertise in Gas market content
- While focused on the European gas market, you will maintain an awareness of broader global themes and trends relevant to our North America and LNG products, and be prepared to support the global team covering these
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
PMO Desktop Programs
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 25.11.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Actively manage all phases of the program alongside the Program Manager having control of their scope, schedule, budget, quality, risk management, stakeholder management, change control and delivery of intended business benefit and outcomes
- Actively monitor risks, issues and dependencies for the program
- Design and implement elements of communication plan
- Maintain regular relationship with key program stakeholders
- Ensure the information and communication flow works well across various program stakeholders
- Work directly with the Project Managers to receive and register any lessons learned from the program
- Support program team members in managing various aspects of the program
- Chair and participate in meetings prepare relevant materials and presentations
- Provide regular and ad hoc reporting
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Market Analyst
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 25.11.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Assess and validate market color
- Settle right pricing method for a portfolio of bonds
- Help determine fair value for fixed income securities using our proprietary tools and methodologies
- Meet the target dates of the production schedule
- Stay in sync with our controls and procedures
- Research new issues to help settle its fair value
- Handle queries from clients and pre-sales requests
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Market Analyst
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 25.11.2022
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- Monitor daily and intraday market data snaps and perform QA checks
- Research and add data to market data snaps according to the evaluation needs
- Investigate and improve the quality of data by reviewing current processes and improving QA checks logic
- Raise and resolve possible technical issues with IT Support team
- Maintenance of Market Data methodology documentation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Analyst, Power Market Research
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 25.11.2022
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- Supporting the global energy transition by generating market-leading insights on commodity prices, flows, production, and consumption, with an initial focus on coal markets, but eventually expanding to all energy commodities
- Identifying, interpreting, and analysing data from various sources to formulate and communicate clear and concise insights
- Continuously improving the delivery of data and insight into clients’ workflows by identifying and delivering enhancements on new and impactful ways to present our data and analysis to clients
- Providing regional flow analysis and reporting of dynamic changes across markets
- Performing statistical analysis on time-series data
- Identifying, supporting, and implementing opportunities for the development of supply-demand modelling of new markets and sectors
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Java Programmer
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 11.11.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Maintaining the existing Fundamentals/Physical Asset datasets available to the clients
- Creating data web scrapping codes
- Implementing automation of ongoing tasks and innovative approach to working with the data
- Delivering content for specific commodities market segments (gas, metals, crude/refined products/freight, power/gas/coal/emissions)
- Working closely with the commodities market analysts
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Migration Specialist
Śląska 23/25, Działki Leśne, Gdynia
Wygasła: 11.11.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Delivering projects within the constraints of scope, time and cost to agreed levels of quality, within the organization’s project management framework
- Defining, documenting and managing smaller-scale projects with minimal supervision, working with multiple teams that may have differing priorities and working/cultural practices
- Actively participating in all phases of the project or specific phases of larger projects
- Identifying, assessing and managing risks to the success of the project
- Effectively managing project team conflicts, building collaborative partnerships with stakeholders, and commitment to make decisions
- Estimating costs, timescales and resource requirements for the successful completion of each project to agreed scope and constraints
- Preparing and maintaining project plans and tracks activities against the plan
- Implementing effective communication plan and operating rhythm, including provision of regular and accurate reports
- Monitoring costs, timescales and resources used, and takes action where these deviate from agreed tolerances
- Ensuring that deliverables are implemented within these criteria
- Managing change control gaining agreement for revisions from project stakeholders
- Providing effective leadership to the project team ensuring members are motivated and developing their skills and experience
- Identifying any problems with sponsorship
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
