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Customer Relationship Manager (CRM)
Aleja Krakowska 4/6, Włochy, Warszawa
Wygasła: 08.10.2022
full-time
umowa o pracę
full office work, hybrid work
team manager
Obowiązki:
No active sales is expected in this role
Proactively initiate follow-up of client requests to ensure client satisfaction and growth
Planning the most appropriate route for a shipment, taking into account the perishable or hazardous nature of goods, required packaging and accessories, costs, transit time and security
Completing documentation to meet customs and airlines requirements, packing specifications, and compliance with other countries' regulations
Validate new opportunities to achieve account plan, revenue and client satisfaction targets
Implements and manages the process required for successful service performance in line with the quality/ regulatory requirements and the SOP/SLA agreed with the customer
Ensure the quality of the communication (internally and externally)
Set up and follow relevant KPIs for ensuring the quality service service vs commitment to the client
Organize internal/external meetings as needed and attend the quarterly business reviews with the Business Development team and client
Participate in face to face meetings with the Business Development team when required
Suggest continuous improvement in order to enhance the service performance and challenges to find the most efficient solution (cost versus service)
Provide OPS team client specific instructions/training in order to ensure the right level of knowledge and skills expected by the customer
Develop a shared Customer Experience culture in the Polish office