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Rekrutacje prowadzone przez firmę:
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Archiwalne ( 2 )
Operations Specialist
Warszawa
Wygasła: 10.03.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Responsibilities:
- * Lead customer enrolment to the existing Enel X programs
- o Coordinate works associated with electricity metering systems
- o Deliver trainings and presentations to customers
- o Set up and maintain customer accounts
- *Lead customers in successful participation in the existing Enel X programs
- o Provide ongoing customer support
- o Gather customer requirements
- o Troubleshoot customers problems
- *Contribute to the development and launch new Enel X flexibility product for the energy and capacity markets
- *Contribute to the development and implementation of Enel X digital platforms
- *Model and implement new processes and launch new internal tools
- *Produce management reports within area of responsibility for CEO and international stakeholders
- *Contribute to market research and evaluation of regulation impact on Enel X programs
- *Liaison with external business partners
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Success Manager
Warszawa
Wygasła: 10.03.2022
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
- Enel X has an immediate need for a Customer Success Manager. This role is essential to Enel X and will focus on developing the post-sale customer relationships in area of Demand Response, Flexibility services and other Enel X offering
- The position will complement our Sales, Energy Markets, Operations teams to ensure clear and consistent customer communications about new product, payments, performance and program rules
- The Customer Success Manager will act as a subject matter expert establishing relationships with clients to better understand their needs and future energy direction with a view to helping them strategically achieve or set goals, utilising Enel X solutions to both decarbonise and access new revenues from energy flexibility
- Responsibilities:
- *Customer Acquisition, Upsell & Retention
- *Support Business Development/ Sales Teams at the end of the initial sales cycle to formalise offerings into proposals as needed
- *Actively manage our customer portfolios to ensure contract renewals are negotiated and delivered in a timely manner
- *Build customer relationship and Understand the customers’ needs and actively identify and propose additional Enel X products and services to meet their needs
- Customer Onboarding & Account Management
- *Support customer in onboarding process and become the customer’s primary point of contact to work through all facets of product/service delivery and execution
- *Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of products and services
- *Maintain accuracy of customer accounts, communicate individual customer performance, liaison in financial settlements with customers
- Customer Advocacy
- *Liaise closely with cross functional teams and other 3rd parties as appropriate to ensure successful and timely delivery and to ensure market leading customer experience
- *Work with internal teams to help align customer feedback with the product roadmap to ensure on-time delivery of products and services
- *Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to drive growth
- *Advocate for customer needs/issues cross-departmentally and manage account escalations. Identify and resolve critical pain-points and opportunities for continuous improvement
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
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