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The purpose of the role is maintain and manage assigned processes including vendor master and material master data maintenance, receipt and processing of incoming invoices with initial problem identification, running payment proposals, reconciliation of T&E items and Accounts Payable reporting and query handling
The purpose of the role is:
• Delivers high quality and cost-effective service by performing tasks in line with the written procedures and/or assignment by senior staff under supervision
• Accountable for meeting the defined service levels and key measurement targets of the team
• Abilty to work under pressure and meet tight deadlines
• Excellent communication skills
Responsibility in the role
▪ Maintaining vendor master data
▪ Entering invoice data and posts invoices according to defined process
▪ Handling process exceptions and initiates required communication with concerned parties to obtain timely resolution
▪ Processing payments and handling related exceptions
▪ Processing all banking transactions within he agreed DoA
▪ Handling T&E reports and reconciliations
▪ Acting as the first point of contact for suppliers and internal stakeholders in case of Accounts Payable queries and supports team members in resolution of more complex issues
▪ Training junior team members about P2P related processes
Bank statement accounting - Recording customer bank receipts, Recording supplier bank disbursements, Preparation and control of bank reconciliations, other activities within bank statement processing
Bank statement accounting – Registering collections received from bailiffs and collection agencies (litigation)
Direct Debits - Performing direct debits to be remitted to the bank
Customer refunds - Preparing customer reimbursements to be remitted to the bank
Bad debt accounting – calculating and recording provisions
Cash app (Litigation management of accounts receivable) - Recording of provisions (disputes, litigation, bad debts, etc.) and reversals (following receipt of funds or recording of losses), changing status of accounts related to customers (dispute, active, etc.)
Control (SOX) - Integrity check of sales interfaces, Customer auxiliary balance integrity check, Integrity check of customer trial balances, Discount integrity check, Bank reconciliation integrity check
The purpose of the Supply Operations Coordinator East role will be to operate all Supply & Wholesale contracts for UGI East. This includes all day-to-day operational activities such as forecasting, planning and nominations, as well as liaising externally with suppliers’ operations teams and internally with logistics departments within UGI East
To succeed in this role, you need to have:
• Excellent communication skills, both in written and oral form, as the role requires to be able to communicate clearly with internal customers and third parties often under time constraints
• Ability to constantly pay attention to details and maintain effectiveness whilst under time and performance pressure, often with conflicting needs
• Solid judgement along with decision making skills
• Experience with project management and expertise in logistic process
• Strong proficiency in Excell
Responsibility:
• Manage all operational aspects of LPG Supply & Wholesale contracts, including transportation and storage, across Poland, Czech Republic, Slovakia, Hungary, and Romania, and across all types of transportation means, such as rail tank cars and trucks
• Continuously improve UGI East COGS through day-to-day optimization of Supply flows according to contractual commitments and business needs
• Strive to optimize Supply assets (import terminals, primary storage) and inventories, for internal use as well as wholesale activities
• Liaise with UGI East local logistics teams to ensure efficient and clear communications on requirements and day to day operations management
• Liaise with all external stakeholders such as suppliers’ operations teams
• Participate in the definition of the Supply Ops team KPIs, and report on such metrics to monitor and improve operational efficiency
• Recommend and implement changes in processes and controls to ensure operational efficiency, while maintaining a high control environment
• Perform operational analysis on various metrics and draw recommendations to continuously aim at improving the efficiency of the Supply Ops team
• Actively participate in the month-end process to ensure timely reporting
The purpose of this role is Delivering high-quality customer service by meeting Customer expectation through excellent order management process and ensuring a seamless delivery to the customer
To succeed in this role, you need to have:
· Excellent communication skills - includes communicating through email and phone calls
· Strong result -driven motivation
· Proficiency in Czech or/ and Slovak language written and spoken
Responsibility:
- Performing outbound customer calls as part of order management process, aim is to offer/sell company’s products to existing customers,
- Service customers also via chat and email to resolve customer queries with post-order issues, delivery status and any issues with fulfillment,
- Build a relationship with the customer,
- Provide customer satisfaction working towards efficiency metrics, and issue resolution targets,
- Handling incoming calls related to orders of company’s products from our customers,
- Identify areas of improvement and convey trends in customer calls to leadership,
- Assisting and coordinating information flow with other teams in leveraged and retained organization,
- Following and contributing to the communication procedures, guidelines and policies,
- Navigate multiple software applications and technologies simultaneously
Customer Care Specialist with Hungarian (18 months contract)
Burakowska 14, Wola, Warszawa
Wygasła: 12.01.2024
full-time
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
The purpose of this role is Delivering high-quality customer service by meeting Customer expectation through excellent order management process and ensuring a seamless delivery to the customer
To succeed in this role, you need to have:
· Excellent communication skills - includes communicating through email and phone calls
· Strong result -driven motivation
· Proficiency in Hungarian language written and spoken
Responsibility:
Performing outbound customer calls as part of order management process, aim is to offer/sell company’s products to existing customers,
Service customers also via chat and email to resolve customer queries with post-order issues, delivery status and any issues with fulfillment,
Build a relationship with the customer,
Provide customer satisfaction working towards efficiency metrics, and issue resolution targets,
Handling incoming calls related to orders of company’s products from our customers,
Identify areas of improvement and convey trends in customer calls to leadership,
Assisting and coordinating information flow with other teams in leveraged and retained organization,
Following and contributing to the communication procedures, guidelines and policies,
Navigate multiple software applications and technologies simultaneously
We are delighted to extend a job opportunity in a multinational corporation wherein you will be working in a culturally diverse setting on a daily basis
Our Collection team consists of debt collection experts who are eager to impart their knowledge and familiarize you with their everyday activities
As a member of our team, you will not only provide support for the ongoing project but also assist your colleagues with their daily tasks
You will be contact with our clients and collect outstanding payments
You will be responsible for keeping balance between maintaining trustful relationships and ensuring timely payments
Monitoring accounts to identify overdue payments
Supporting debt collection employees
Supporting the legal debt collection process in communication with debt collection companies by preparing documents, verifying payments, sending reports
Preparation of projects of simple template letters
Preparation of documentation for litigation
Entering data into the system
Sending documents for notifications to external debt collection companies and generating and sending periodic reports to external debt collection companies
Document archiving · Handling the return of debt collection correspondence (checking the reason, verifying the customer's address)
Completing customer data such as telephone number and e-mail address
The purpose of this role is to support collection process through contacting clients and collect outstanding payments
To succeed in this role you need to have:
· Strong attention to details
· Analytical skills
· Proficiency in Polish language written and spoken
Responsibilities:
· Monitoring accounts to identify overdue payments
· Supporting debt collection employees
· Supporting the legal debt collection process in communication with debt collection companies by preparing documents, verifying payments, sending reports,
· Preparation of projects of simple template letters,
· Preparation of documentation for litigation,
· Entering data into the system,
· Sending documents for notifications to external debt collection companies and generating and sending periodic reports to external debt collection companies,
· Document archiving
· Handling the return of debt collection correspondence (checking the reason, verifying the customer's address),
· Completing customer data such as telephone number and e-mail address
Customer Care, Sales & Retention Specialist with Czech
Burakowska 14, Wola, Warszawa
Wygasła: 14.06.2023
full-time
umowa na zastępstwo
hybrid work
specialist (Mid / Regular)
Obowiązki:
The objective of this role is to deliver high-quality customer service by meeting Customer expectation through excellent order management process and ensuring a seamless delivery to the customer
To succeed in this role you need:
- Excellent written and verbal communication skills in Czech
- To have customer centric attitude
- To have ability to react in fast changing to-do list
- To have sales processes knowledge and understanding
- To understand the business requirements and be able to talk to the customer about the technical aspects of the product
Responsibilities:
- Performing outbound customer calls as part of order management process, aim is to offer/sell company’s products to existing customers
- Service customers also via chat and email to resolve customer queries with post-order issues, delivery status and any issues with fulfillment
- Build a relationship with the customer
- Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
- Handling incoming calls related to orders of company’s products from our customers
- Identify areas of improvement and convey trends in customer calls to leadership
- Assisting and coordinating information flow with other teams in leveraged and retained organization
- Following and contributing to the communication procedures, guidelines and policies
- Navigate multiple software applications and technologies simultaneously
Timely and efficiently processing of incoming invoices and T&E claims
Entering invoice data and posting invoices according to defined process in to financial system
Handling process exceptions and initiates required communication with concerned parties to obtain timely resolution
Revision of payments and handling related exceptions
Active participation in month end closing activities, preparation of reconciliations
Handling T&E reports and reconciliations
Acting as the first point of contact for suppliers and internal stakeholders in case of Accounts Payable queries and supports team members in resolution of more complex issues
Training junior team members about P2P related processes
Accountable for meeting the defined service levels and key measurement targets of the team
Manage and coordinate the work of all cells of the filling plant based on operational procedures and safety rules
Conducting activities to achieve max. operational and cost efficiency and effectiveness, as well as continuous optimization of production and logistics processes
Prepare and implement the plant's capex and opex budget. Control spending in accordance with company policies and financial procedures
Preparing and implementing a long-term plan for development and investment in the plant and technical maintenance of equipment, installations and buildings
Planning of resources to ensure the implementation of production plans and achievement of operational objectives
Setting goals, managing and coordinating the activities of subordinates. Management of personnel matters of subordinate employees
Organizing training for the subordinate team, necessary for the performance of assigned tasks, improvement of skills and continuous development
Cooperation with other departments in the company and with customers, suppliers, business partners, offices and local government representatives
Seeking and implementing new solutions to improve the effectiveness and efficiency of the operational and working conditions of the team
Provides regular&ad hoc reporting for the Headquarter, Management and Finance. Prepares monthly workforce KPIs
Manages payroll process for Poland in cooperation with external payroll provider
Monitors payroll for other countries of the Region East (HU/RO/SK/CZ) in collaboration with country responsible personnel
Owns HR database and Time and Attendance system
Ensures up to date benchmark and manages salary review process
Managers position evaluation according to company grading system
Contributes to review and new bonus scheme design. Conducts bonus calculation and accruals
In cooperation with HRD is responsible for budget (labor costs and FTE) preparation and realization status reporting, analyses the gaps and recommends corrective actions for the whole Region
Monitors employee benefits benchmark and proposes corrective actions if needed
Plays a leadership role in the implementation of new HR systems (e.g. SuccessFactors)
Participates in HR projects for Region East and UGI International
Analysis of efficiency primary transport (bulk) in the given region and implementation of solutions for improvement and optimization of processes
Seeking continuous improvement through optimization of supply flows - striking the best balance between customers’ needs, cost to serve and long-term suppliers’ relationships
Perform operational analysis on various metrics and draw recommendations to continuously aim at improving the efficiency of the team
Work with the LSC and Supply Team to continually improve primary transport efficiencies
Entering transport invoices into JDE system
This position is seen as an entry position into UGI International, a leading LPG supplier in Europe and part of UGI Corporation distributing and marketing energy products and services in the United States and Europe. We are looking for talent that we can develop and grow across multiple disciplines as single contributors, but as well into potential leadership roles, at regional or international level. Future roles are broad and could encompass commercial, logistics, operations, financial, project activities, pending demonstrated capabilities and willingness
Performing month-end activities such as performing necessary controls and audit of performed journal entries (trial balances, statutory vs US GAAP, intercompany reconciliations)
Preparing financial statements according to local and US GAAP
Preparing tax packages; local and US GAAP incl. deferred taxes, forecast calculation
Ensure correct records for fixed assets and leases
Collaborating with local authorities and auditors
Supporting any finance transformation projects
Keeping yourself and finance teams updated on local regulations regarding GAAP, fiscal and statistical requirements
Collaborating and maintaining good relationship within organization
Managing balances on customer accounts in the system
Inventory process management on the side of warehouses, settlement, stock control Settlement of liquidation of assets
Charging customers for lost fixed assets and products
Correcting incorrect entries in the system
Service of deposit certificates
One-time and recurring reporting
Keeping records and statistics
Support in the processes of trading fixed assets in the East region
Performs other official tasks assigned by the superior, which are related to the type of work agreed in the employment contract, as well as tasks resulting from the regulations, directives and procedures in force at the given position
The management of the company reserves the right to add and change functional positions
Manage all aspects of LPG supply & wholesale contracts, including transportation and storage, across Czech Republic and Slovakia and across all types of transportation
Seeking continuous improvement through optimization of supply flows - striking the best balance between customers’ needs, cost to serve and long term suppliers’ relationships
Strive to optimize supply assets (import terminals, primary storage) and inventories, for internal use as well as wholesale activities
Responsible for inventory management of import terminals In Czech Republic and Slovakia ensuring no stock outs to end customers whilst balancing cost of supply
Negotiate / Participate in negotiation for primary transportation contracts / terms and conditions
Liaise with distribution teams to ensure efficient and clear communications on requirements and day to day operations management
Liaise with all external parties such as suppliers
Define supply team KPIs and report on such metrics to monitor and improve operational efficiency
Perform operational analysis on various metrics and draw recommendations to continuously aim at improving the efficiency of the supply team
Participate in the month-end process to ensure timely reporting
This position is seen as an entry position into UGI International, a leading LPG supplier in Europe and part of UGI Corporation distributing and marketing energy products and services in the United States and Europe. We are looking for talent that we can develop and grow across multiple disciplines as single contributors, but as well into potential leadership roles, at regional or international level. Future roles are broad and could encompass commercial, logistics, operations, financial, project activities, pending demonstrated capabilities and willingness
Manage all operational aspects of LPG supply&wholesale contracts, including transportation and storage, across Czech Republic and Slovakia and across all types of transportation means, such as rail tank cars and trucks
Continuous improvement through day to day optimization of supply flows according to contractual commitments and business needs
Strive to optimize supply assets (import terminals, primary storage) and inventories, for internal use as well as wholesale activities
Liaise with local logistics teams to ensure efficient and clear communications on requirements and day to day operations management
Liaise with all external stakeholders such as suppliers’ operations teams
Participate in the definition of the supply team KPIs and report on such metrics to monitor and improve operational efficiency
Recommend and implement changes in processes and controls to ensure operational efficiency, while maintaining a high control environment
Perform operational analysis on various metrics and draw recommendations to continuously aim at improving the efficiency of the supply team
Actively participate in the month-end process to ensure timely reporting
Customer Care, Sales & Retention Team Leader (bulk segment)
Burakowska 14, Wola, Warszawa
Wygasła: 22.12.2022
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
Assisting sales manager in developing and implementing sales strategy
Buildings a strong, high performing team motivated to effectively execute their given objectives and sales targets
Leading a team of subordinates to deliver high quality customer service
Managing entire selling process staying in close contact both with customers and the company’s related internal departments
Defining Sales Team KPI’s and objectives to achieve market specific sales targets
Developing processes and policies required to maintain effective sales metrics & budget targets
Retention actions plans implementation and motivating the team to deliver company goals
Making outbound customer calls, selling company’s products to existing customers
Supporting team in complicated customer requests and negotiations
Price renegotiation
Ensuring effective reporting of all activities
Building and maintaining strong, long-lasting customer relationships
Coordinating information flow with other teams in leveraged and retained organization
Following and contributing to the communication procedures, guidelines and policies
Constantly seeking for in-scope process productivity and efficiency improvement areas and working as a team member to implement those
Continuously identifying and creating structured plans and executing sales activities to achieve sales budgets and net margin targets for the particular customer segment
Month end close processes and reporting, general ledger master data maintenance
Delivers a high quality and cost-effective service by performing reporting tasks in line with the written procedures or assigned by senior staff under supervision
Accountable for meeting the defined service levels and key measurement targets of the team
Preparing regular management reporting, group reporting local reporting and ad hoc reports, as requested
Preparing allocations, accruals and other in line with assigned responsibility
Performing other month end activities in cooperation with Finance and Accounting Teams
Completing month end close tasks timely in line with defined schedule
If you have good command of English and Slovak and Czech language you might have a unique chance to take part in building our new Leverage Service Centre by joining one of our teams
Currently we want to encourage those of you who are seeking new career opportunities and have experience in increasing the company revenue by extending credit to good risk assessed customers and minimizing debts by keeping track of existing and new customers and their credit worthiness and have at least B2 level of Slovak and Czech language proficiency to apply for a role of C2C Credit Specialist
Your responsibilities will be concentrating on:
▪ Managing credit worthiness in accordance with credit policy
▪ Evaluating new credit requests and conducting client credit checks
▪ Providing information on customer account/ payment & reconciliation history/ risk category and other information as per other departments’ requests
▪ Setting up the terms of credit for new clients
▪ Coordinating accounts receivable month-end close activities and reporting
▪ Reconciling settlements, and customer balances
▪ Performing collection activities and identifies disputes for large/ more complex customers
▪ Coordinating accuracy and compliance checks
▪ Supporting creation of the desktop procedures (DTPs) for the C2C area
▪ Maintaining good professional relationships with other team members
▪ Participates in meeting service levels, key measurement targets of the team
Entering invoice data and posts invoices according to defined process
Handling process exceptions and initiates required communication with concerned parties to obtain timely resolution
Processing payments and handling related exceptions
Processing all banking transactions within he agreed DoA
Handling T&E reports and reconciliations
Acting as the first point of contact for suppliers and internal stakeholders in case of Accounts Payable queries and supports team members in resolution of more complex issues
Training junior team members about P2P related processes
Smooth co-operation with other departments, proactive participation in solving problems in case of problems and modification of relevant processes if necessary (proposal and implementation)
If you have good command of English and Polish or Slovak, Czech, Romanian and/or Hungarian you might have a unique chance to take part in building our new Leverage Service Centre by joining one of our teams
Currently we want to encourage those of you who are seeking new career opportunities and have experience in selling company’s products to existing customers, activating & retaining customers, providing solutions to customer queries and are C1 Polish speakers or have at least C1 level of Slovak and/or Czech language proficiency to apply for a role of Sales & Customer Retention Specialist
Your responsibilities will be concentrating on:
▪ Making outbound customer calls, selling company’s products to existing customers
▪ Price renegotiation with existing customers
▪ Proactive customers activation and retention
▪ Incoming orders taking
▪ Resolving customer queries
▪ Assisting and coordinating information flow with other teams
If you have good command of English and Slovak/Czech language you might have a unique chance to take part in building our new Leverage Service Centre by joining one of our teams
Currently we want to encourage those of you who are seeking new career opportunities and have experience in contacting clients to collect outstanding payments while keeping balance between maintaining trustful relationships and ensuring timely payments and have at least B2 level of Slovak and/or Czech language proficiency to apply for a role of C2C Collection Specialist
Your responsibilities will be concentrating on:
▪ Monitoring accounts to identify overdue payments
▪ Execution of a complex Cash Collection process
▪ Monitoring payment deadlines and sending reminders to customers
▪ Verifying and reviewing details of client’s accounts and due payments
▪ Contacting the customers to obtain payment statuses
▪ Facilitating the identification and resolution of any customer disputes
▪ Reconciling open balances and investigating differences between the payments and invoices
▪ Coordinating accounts receivable month-end close activities and reporting
▪ Reconciling settlements, and customer balances
▪ Supporting creation of the desktop procedures (DTPs) for the C2C area
If you have good command of English and Slovak/Czech language you might have a unique chance to take part in building our new Leverage Service Centre by joining one of our teams
Currently we want to encourage those of you who are seeking new career opportunities and have experience in increasing the company revenue by extending credit to good risk assessed customers and minimizing debts by keeping track of existing and new customers and their credit worthiness and have at least B2 level of Slovak and/or Czech language proficiency to apply for a role of C2C Credit Specialist
Your responsibilities will be concentrating on:
▪ Managing credit worthiness in accordance with credit policy
▪ Evaluating new credit requests and conducting client credit checks
▪ Providing information on customer account/ payment & reconciliation history/ risk category and other information as per other departments’ requests
▪ Setting up the terms of credit for new clients
▪ Coordinating accounts receivable month-end close activities and reporting
▪ Reconciling settlements, and customer balances
▪ Performing collection activities and identifies disputes for large/ more complex customers
▪ Coordinating accuracy and compliance checks
▪ Supporting creation of the desktop procedures (DTPs) for the C2C area
▪ Maintaining good professional relationships with other team members
▪ Participates in meeting service levels, key measurement targets of the team
If you have good command of English and maybe also language skills in Slovak, Czech, Romanian and/or Hungarian you might have a unique chance to take part in building our new Leverage Service Centre by joining one of our teams
Currently we want to encourage those of you who are seeking new career opportunities and have experience in general business areas, open for new challenges and have at least C1 level of Slovak and/or Czech language proficiency to apply for a role of Logistics Coordinator
Your responsibilities will be concentrating on:
• Plannings shipments based on product availability and customer requests
• Trackings orders to ensure timely deliveries
• Coordinating supply chain procedures to maximize quality of delivery
• Scheduling shifts for drivers and warehouse staff
• Maintainings updated records of orders, suppliers, and customers
• Overseeing the levels of our warehouse stock and places orders as needed
• Providing information to customers about the status of their orders
If you have language skills in Slovak, Czech, Romanian and/or Hungarian you might have a unique chance to take part in building our new Leverage Service Centre by joining one of our teams
Currently we want to encourage those of you who are seeking new career opportunities that have experience in selling company’s products to existing customers, activating & retaining customers, providing solutions to customer queries and have at least C1 level of Slovak and/or Czech language proficiency to apply for a role of Sales & Customer Retention Specialist
Your responsibilities will be concentrating on:
▪ Making outbound customer calls, selling company’s products to existing customers
▪ Price renegotiation with existing customers
▪ Proactive customers activation and retention
▪ Incoming orders taking
▪ Resolving customer queries
▪ Assisting and coordinating information flow with other teams
Leading all recruitment activities internally as well as externally up to the management team level alongside the HR Business Partner, including advising line managers
Ensure proper legal documentation is produced and payroll is informed
Managing the onboarding process in line with the UGI International processes
Involvement in managing employee relations and performance management including disciplinary procedures
Responsible for anything to do with HR, ensuring policies are consistent and HR queries are dealt with promptly and reliably
Helping HR Business Partner with labor relations or labor law topics, preparing for instance any communication with the work council or the unions
Participate in designing the training plan in collaboration with the managers and with the more global HR community
Manage alongside the Region HR Director the performance review process starting with annual appraisal process