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Supporting the availability of IT systems and services for an international company with more than 50 locations worldwide including 3 data centers
2nd Level support solving current network related incidents, requests and problems
Pro-actively monitoring and improving IT network systems to provide optimal performance
Performing regular system health-checks including but not limited to:
Review and resolution of network alerts generated via customer monitoring systems
Ensuring system recoverability by actively monitoring and maintaining regular fail-over testing processes
Proactive resolution of network and network security related incidents and alerts
Configuration, maintenance and monitoring of active LAN, NAC (802.1x), global-WAN, switches, routers, web proxy, firewalls, SD-WAN, WAN optimisers, wireless infrastructure and other network equipment from manufacturers: CheckPoint, VMWare, Velocloud, HP, Cisco, Citrix, etc
Strong understanding of technologies such as: SD-WAN, MPLS, VPN, Encryption, Network-based Security: IDS-IPS and 802.11ac-ax-based Wireless Infrastructure
Participate in projects related to architecture upgrades, designs, optimisation and migrations of business acquisitions
Implement and maintain documentation for networks and systems, SOPs (Standard Operating Procedures), licenses, etc. including skilled use of diagramming tools such as MS Visio
Excellent communicating skills (Fluent English), working and coordinating actions with third parties/ external consultants