Czy macie jakieś informacje na temat pracy w tej firmie? Jak wygląda atmosfera? Czy wynagrodzenie jest dobre? Czy są jakieś benefity? Jakie są warunki pracy? Z góry dzięki!
Strategise, ideate, plan, prioritise and build optimisations for scale; project manage, execute, experiment
Own the revenue operations strategy across the business as it aligns and integrates other customer-facing teams (marketing, sales, customer success). Recommend actions to take as you demonstrate tradeoffs the business faces as it develops
Work with top executives to define KPIs and goals that align operations teams with the company’s strategy and deliver value to our customers
Build and centralize KPIs/Goals/Performance dashboards for all operations/revenue-generating teams. You will autonomously build your own analyses and dashboards to measure your projects' successes
Scale new and existing processes to allow the business to efficiently operate and grow while you constantly seek to improve the customer experience
Choose the strategic projects the operational teams should prioritize, and set a timeline to reach goals quickly
Monitor global performance, identify root causes of issues in any market and work with local executors to solve. Experiment and scale with initiatives to improve business operations and profitability
Proactively search for new product features which could improve the scaling of our operations
Lead and manage
Build a team that delivers amazing results on time
Work with in-house remote teams in different countries to ensure that quality and responsiveness is maintained. Collaborate with account management teams, sales, product and other teams to identify process inefficiencies, build solutions, and drive operational efficiencies
Collaborate with the product team to build tools for suppliers to support themselves wherever possible
Strategise, ideate, plan, prioritise and build optimisations for scale; project manage, execute, experiment
Own the revenue operations strategy across the business as it aligns and integrates other customer-facing teams (marketing, sales, customer success). Recommend actions to take as you demonstrate tradeoffs the business faces as it develops
Work with top executives to define KPIs and goals that align operations teams with the company’s strategy and deliver value to our customers
Build and centralize KPIs/Goals/Performance dashboards for all operations/revenue-generating teams. You will autonomously build your own analyses and dashboards to measure your projects' successes
Scale new and existing processes to allow the business to efficiently operate and grow while you constantly seek to improve the customer experience
Choose the strategic projects the operational teams should prioritize, and set a timeline to reach goals quickly
Monitor global performance, identify root causes of issues in any market and work with local executors to solve. Experiment and scale with initiatives to improve business operations and profitability
Proactively search for new product features which could improve the scaling of our operations
Lead and manage
Build a team that delivers amazing results on time
Work with in-house remote teams in different countries to ensure that quality and responsiveness is maintained. Collaborate with account management teams, sales, product and other teams to identify process inefficiencies, build solutions, and drive operational efficiencies
Collaborate with the product team to build tools for suppliers to support themselves wherever possible
As a Customer Operations Specialist, you will help us connect our customers with perfectly matched venues to shape their unforgettable events & build and maintain great relationships with venues and clients. Your key responsibilities will include:
Providing excellent customer service both via email and over the phone
Identifying and handling problematic cases (eg. potential fraud)
Maintaining customer records and updating account information
Checking with our venue partners if they meet customers' requirements
Own the revenue operations strategy across the business as it aligns and integrates other customer-facing teams (marketing, sales, customer success). Recommend actions to take as you demonstrate tradeoffs the business faces as it develops
Work with top executives to define KPIs and goals that align operations teams with the company’s strategy and deliver value to our customers
Build and centralize KPIs/Goals/Performance dashboards for all operations/revenue-generating teams. You will autonomously build your own analyses and dashboards to measure your projects' successes
Scale new and existing processes to allow the business to efficiently operate and grow while you constantly seek to improve the customer experience
Choose the strategic projects the operational teams should prioritize, and set a timeline to reach goals quickly
Monitor global performance, identify root causes of issues in any market and work with local executors to solve. Experiment and scale with initiatives to improve business operations and profitability
Proactively search for new product features which could improve the scaling of our operations
Lead and manage
Build a team that delivers amazing results on time
Work with in-house remote teams in different countries to ensure that quality and responsiveness is maintained. Collaborate with account management teams, sales, product and other teams to identify process inefficiencies, build solutions, and drive operational efficiencies
Collaborate with the product team to build tools for suppliers to support themselves wherever possible
As a Customer Operations Specialist, you will help us connect our customers with perfectly matched venues to shape their unforgettable events & build and maintain great relationships with venues and clients. Your key responsibilities will include:
Providing excellent customer service both via email and over the phone
Identifying and handling problematic cases (eg. potential fraud)
Maintaining customer records and updating account information
Checking with our venue partners if they meet customers' requirements
Handling daily tasks related to our Stripe Connect feature (i.e. payouts, refunds, customer support) as well as improving the online payment process from a financial perspective (working closely with the Product Team)
Supporting processes in the Accounts Receivable area (e.g. processing invoices and credit notes)
Monitoring the company's cash flow by collecting payments
Working closely with the Head of Finance in order to ensure tax compliance in markets where we operate
Providing support and operational information to our partners by phone and email
Participating in ongoing opportunities to learn about industry trends, current financial legislation, and company procedures
Full-cycle recruitment - bringing great people into the business for a wide range of positions (sales, customer service, finance, marketing, business development, IT & product), defining job descriptions, sourcing candidates, interviewing and guiding applicants through the process while creating amazing candidate experiences
HR administration - overseeing the employee documentation in cooperation with an HR Administration Specialist and external accountants; ensuring legal compliance of our contracts & practices
Employee experience - shaping all HR processes such as onboarding/offboarding, learning & development, performance management, and team communication
HR Team management - defining key projects for the team and monitoring team goals (we use the OKRs framework) and performance (defining and tracking KPIs)
Supporting Team Leaders with management challenges, advising on best HR practices at different stages of the employee lifecycle
Being the main point of contact for all People matters, answering questions and addressing concerns, creating and maintaining company HR policies and knowledge base
Strategise, ideate, plan, prioritise and build optimisations for scale; project manage, execute, experiment
Own the revenue operations strategy across the business as it aligns and integrates other customer-facing teams (marketing, sales, customer success). Recommend actions to take as you demonstrate tradeoffs the business faces as it develops
Work with top executives to define KPIs and goals that align operations teams with the company’s strategy and deliver value to our customers
Build and centralize KPIs/Goals/Performance dashboards for all operations/revenue-generating teams. You will autonomously build your own analyses and dashboards to measure your projects' successes
Scale new and existing processes to allow the business to efficiently operate and grow while you constantly seek to improve the customer experience
Choose the strategic projects the operational teams should prioritize, and set a timeline to reach goals quickly
Monitor global performance, identify root causes of issues in any market and work with local executors to solve. Experiment and scale with initiatives to improve business operations and profitability
Proactively search for new product features which could improve the scaling of our operations
Strategise, ideate, plan, prioritise and build optimisations for scale; project manage, execute, experiment
Own the revenue operations strategy across the business as it aligns and integrates other customer-facing teams (marketing, sales, customer success). Recommend actions to take as you demonstrate tradeoffs the business faces as it develops
Work with top executives to define KPIs and goals that align operations teams with the company’s strategy and deliver value to our customers
Build and centralize KPIs/Goals/Performance dashboards for all operations/revenue-generating teams. You will autonomously build your own analyses and dashboards to measure your projects' successes
Scale new and existing processes to allow the business to efficiently operate and grow while you constantly seek to improve the customer experience
Choose the strategic projects the operational teams should prioritize, and set a timeline to reach goals quickly
Monitor global performance, identify root causes of issues in any market and work with local executors to solve. Experiment and scale with initiatives to improve business operations and profitability
Proactively search for new product features which could improve the scaling of our operations
Strategise, ideate, plan, prioritise and build optimisations for scale; project manage, execute, experiment
Own the revenue operations strategy across the business as it aligns and integrates other customer-facing teams (marketing, sales, customer success). Recommend actions to take as you demonstrate tradeoffs the business faces as it develops
Work with top executives to define KPIs and goals that align operations teams with the company’s strategy and deliver value to our customers
Build and centralize KPIs/Goals/Performance dashboards for all operations/revenue-generating teams. You will autonomously build your own analyses and dashboards to measure your projects' successes
Scale new and existing processes to allow the business to efficiently operate and grow while you constantly seek to improve the customer experience
Choose the strategic projects the operational teams should prioritize, and set a timeline to reach goals quickly
Monitor global performance, identify root causes of issues in any market and work with local executors to solve. Experiment and scale with initiatives to improve business operations and profitability
Proactively search for new product features which could improve the scaling of our operations
Full-cycle recruitment - bringing great people into the business for a wide range of positions (sales, customer service, finance, marketing, business development, IT & product), defining job descriptions, sourcing candidates, interviewing and guiding applicants through the process while creating amazing candidate experiences
HR administration - overseeing the employee documentation in cooperation with an HR Administration Specialist and external accountants; ensuring legal compliance of our contracts & practices
Employee experience - shaping all HR processes such as onboarding/offboarding, learning & development, performance management, and team communication
HR Team management - defining key projects for the team and monitoring team goals (we use the OKRs framework) and performance (defining and tracking KPIs)
Supporting Team Leaders with management challenges, advising on best HR practices at different stages of the employee lifecycle
Being the main point of contact for all People matters, answering questions and addressing concerns, creating and maintaining company HR policies and knowledge base
Create a winning SEO content strategy and conduct SEO analysis
Research industry-related topics and identify gaps in our content (often you will be the first one in the industry to find new opportunities and you will connect the dots and take the risk)
Strategic content creation - develop a content strategy aligned with short-term and long-term marketing targets and drive qualified traffic to our front door
Deliver top-notch copy and create end-to-end content for our website and blog that attracts and converts our target groups
Continue to refine platform content, style and layout ensuring it is all up to date
Strategise, ideate, plan, prioritise and build optimisations for scale; project manage, execute, experiment
Own the revenue operations strategy across the business as it aligns and integrates other customer-facing teams (marketing, sales, customer success). Recommend actions to take as you demonstrate tradeoffs the business faces as it develops
Work with top executives to define KPIs and goals that align operations teams with the company’s strategy and deliver value to our customers
Build and centralize KPIs/Goals/Performance dashboards for all operations/revenue-generating teams. You will autonomously build your own analyses and dashboards to measure your projects' successes
Scale new and existing processes to allow the business to efficiently operate and grow while you constantly seek to improve the customer experience
Choose the strategic projects the operational teams should prioritize, and set a timeline to reach goals quickly
Monitor global performance, identify root causes of issues in any market and work with local executors to solve. Experiment and scale with initiatives to improve business operations and profitability
Proactively search for new product features which could improve the scaling of our operations
Full-cycle recruitment - bringing great people into the business for a wide range of positions (sales, customer service, finance, marketing, business development, IT & product), defining job descriptions, sourcing candidates, interviewing and guiding applicants through the process while creating amazing candidate experiences
HR administration - overseeing the employee documentation in cooperation with an HR Administration Specialist and external accountants; ensuring legal compliance of our contracts & practices
Employee experience - shaping all HR processes such as onboarding/offboarding, learning & development, performance management, and team communication
HR Team management - defining key projects for the team and monitoring team goals (we use the OKRs framework) and performance (defining and tracking KPIs)
Supporting Team Leaders with management challenges, advising on best HR practices at different stages of the employee lifecycle
Being the main point of contact for all People matters, answering questions and addressing concerns, creating and maintaining company HR policies and knowledge base
Identifying and handling cases suggesting our venue partners are breaking our policies
Reach ambitious customer service and marketplace health KPIs
Spending a big part of your day on the phone anticipating and solving problems while you build a strong relationship with our venue partners and educate them on how to best use our platform
Assessing what is the best way to treat each partner depending on the problem and offering solutions
Addressing our partner’s needs while they meet Tagvenue policies to ensure we keep as many partners as possible on the platform
Create a winning SEO content strategy and conduct SEO analysis
Research industry-related topics and identify gaps in our content (often you will be the first one in the industry to find new opportunities and you will connect the dots and take the risk)
Strategic content creation - develop a content strategy aligned with short-term and long-term marketing targets and drive qualified traffic to our front door
Deliver top-notch copy and create end-to-end content for our website and blog that attracts and converts our target groups
Continue to refine platform content, style and layout ensuring it is all up to date
Strategise, ideate, plan, prioritise and build optimisations for scale; project manage, execute, experiment
Own the revenue operations strategy across the business as it aligns and integrates other customer-facing teams (marketing, sales, customer success). Recommend actions to take as you demonstrate tradeoffs the business faces as it develops
Work with top executives to define KPIs and goals that align operations teams with the company’s strategy and deliver value to our customers
Build and centralize KPIs/Goals/Performance dashboards for all operations/revenue-generating teams. You will autonomously build your own analyses and dashboards to measure your projects' successes
Scale new and existing processes to allow the business to efficiently operate and grow while you constantly seek to improve the customer experience
Choose the strategic projects the operational teams should prioritize, and set a timeline to reach goals quickly
Monitor global performance, identify root causes of issues in any market and work with local executors to solve. Experiment and scale with initiatives to improve business operations and profitability
Proactively search for new product features which could improve the scaling of our operations