Ocena ogólna pracodawcy
ANGLESOLA sp. z o.o.
WARSZAWA, UL. PLAC MARSZ. JÓZEFA PIŁSUDSKIEGO 1
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Archiwalne ( 51 )
Machine Learning Engineer
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 26.04.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Design, develop, and implement machine learning models and algorithms
- Collaborate with cross-functional teams including data scientists, software engineers, and domain experts
- Co-creation of business strategy using artificial intelligenceImplementation of the developed solutions
- Implementation of the developed solutions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Machine Learning Technical Team Leader
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 21.04.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
senior specialist (Senior)
Obowiązki:
- Build, manage and mentor a small AI/ML Team,
- Promoting a culture of innovation, knowledge and feedback sharing and excellence within the team,
- Hands-on technical leader,
- Execution of classical Machine Learning projects and LLM implementations
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Email Marketing Specialist
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 06.04.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Monthly digests: Leading the preparation and timely delivery of digests, continuously seeking opportunities for content improvement
- Regular manual campaigns: segmenting audiences, launching email campaigns, and collecting performance metrics for regular manual campaigns initiated by other teams
- Campaign Development: Monitoring and optimizing current email workflows; conceptualizing and launching new ones
- Tech Stack & Trends: Keep abreast of the latest email marketing trends and technologies, and work on incorporating them into our existing tech stack
- Metrics & KPIs: Monitor email performance metrics and broader team KPIs. Formulate hypotheses to improve these metrics
- Collaboration: Coordinate with copywriters, designers, and developers in email creation
- A/B Testing: Conduct ongoing A/B tests, monitoring and analyzing results to inform future campaigns
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Staff Software Engineer (Tech Lead)
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 06.04.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Empowering the team by actively participating in the code review process and design discussions, knowledge sharing, PDPs
- Decomposition (delegation, ownership, and participation)
- Manage delivery process (alongside PM, PO, architect, and other leads)
- Implementation of tasks (direct developing/testing)
- Technical monitoring (health check) of the developed system or its separate section
- Participation in the development of system architecture (helping architect)
- Active participation in product backlog planning
- Quality control through writing tests or introducing other quality control techniques
- Technical debt roadmap management
- Understanding current technical statuses
- Planning the release cycle backlog with the team
- Participation in the team load, planning and capacity/load alignment (alongside PM and the whole team)
- Informing stakeholders about breaking system changes
- Writing tech documentation
- On-call (health check, duty development, sos-cases investigation)
- Participation in annual technical reviews
- Participation in establishing connections between different departments (DevOps, Security, etc.)
- Regular one-to-one meetings with the team members
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
JavaScript Software Engineer
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 06.04.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Participation in discussions, decomposition, evaluation, and planning of tasks;
- Implementation of tasks, code writing;
- Collaboration with the team and other blocks to build new features
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Software Engineering Manager
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 03.04.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
team manager
Obowiązki:
- Full responsibility for the development team
- Full responsibility development process
- Planning and owning tactical and strategic tasks for the teams
- Conducting regular syncs with POs
- Informing stakeholders about breaking system changes
- Co-lead Theme/Initiative decomposition into Epics that meet DoR (delegation, ownership and participation)
- Ownership delivery alongside PM, PO and Leads
- Brainstorm potential solutions with the team
- Active participation in product backlog planning
- Knowing current development statuses
- Participating in architectural reviews
- Responsible for scalability, security, speed and product performance
- Co-manage team's architectural budget
- Impacts team's KPIs
- Ownership of block’s OKRs
- Regular one-to-one meetings with the team
- Knowledge sharing in the technical and domain area
- Participation in annual technical reviews
- Help sync work between departments (including DevOps, Security, etc)
- Assignment (approvement) of bonuses
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Manager
Białystok
Wygasła: 31.03.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
senior specialist (Senior)
Obowiązki:
- Product Strategy:
- Develop a long-term vision for market leadership based on market shifts, user feedback, competitive analysis, and company strategy;
- Formulate short-term plans to increase product revenue, adoption, and market share
- Product Roadmap Management:
- Create, manage, and own the product roadmap for assigned parts of the product/features
- Cross-Functional Collaboration:
- Collaborate closely with UX design, engineering, PMM, customer experience, and IT teams;
- Align focus and coordinate efforts to ensure the timely delivery of products
- User Experience Enhancement:
- Develop a deep understanding of user behavior, needs, and pain points through primary and secondary user research;
- Collaborate with the design team to create delightful, high-converting, and sticky user experiences
- Data-Driven Approach:
- Align product roadmaps with company strategy, linking them to key business metrics;
- Validate strategies through experimentation and data analysis
- Requirements Definition:
- Define detailed and clear product requirement documents for new products, features, and bug fixes;
- Ensure alignment with the development team to facilitate smooth implementation
- Prioritization:
- Use the RICE framework to prioritize the product backlog effectively;
- Ensure that high-priority items are addressed promptly
- Engineering Collaboration:
- Work closely with the engineering team to ensure that product features are built to scale and meet performance requirements
- Performance Metrics:
- Define and track key product performance metrics to measure the success and impact of product features
- Agile Mindset:
- Adopt Agile methods by breaking tasks into achievable parts, creating MVPs for faster development, and testing features to ensure they meet established metrics for success
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Manager
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 31.03.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
senior specialist (Senior)
Obowiązki:
- Product Strategy:
- Develop a long-term vision for market leadership based on market shifts, user feedback, competitive analysis, and company strategy;
- Formulate short-term plans to increase product revenue, adoption, and market share
- Product Roadmap Management:
- Create, manage, and own the product roadmap for assigned parts of the product/features
- Cross-Functional Collaboration:
- Collaborate closely with UX design, engineering, PMM, customer experience, and IT teams;
- Align focus and coordinate efforts to ensure the timely delivery of products
- User Experience Enhancement:
- Develop a deep understanding of user behavior, needs, and pain points through primary and secondary user research;
- Collaborate with the design team to create delightful, high-converting, and sticky user experiences
- Data-Driven Approach:
- Align product roadmaps with company strategy, linking them to key business metrics;
- Validate strategies through experimentation and data analysis
- Requirements Definition:
- Define detailed and clear product requirement documents for new products, features, and bug fixes;
- Ensure alignment with the development team to facilitate smooth implementation
- Prioritization:
- Use the RICE framework to prioritize the product backlog effectively;
- Ensure that high-priority items are addressed promptly
- Engineering Collaboration:
- Work closely with the engineering team to ensure that product features are built to scale and meet performance requirements
- Performance Metrics:
- Define and track key product performance metrics to measure the success and impact of product features
- Agile Mindset:
- Adopt Agile methods by breaking tasks into achievable parts, creating MVPs for faster development, and testing features to ensure they meet established metrics for success
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior QA Engineer
Białystok
Wygasła: 24.03.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
senior specialist (Senior)
Obowiązki:
- Own the QA process of your team, including the development, implementation, maintenance and execution of test plans and test scenarios
- Collaborate with PO and review acceptance criteria for missing requirements
- Emphasize a focus on backend testing and microservices, with direct contributions impacting the reliability of the platform
- Apply expertise to analyze metrics, investigate logs using tools like Kibana, and ensure the overall quality of services
- Actively contribute to the development of scalable automated testing strategies, providing input and ideas for continuous improvement
- Developing an internal knowledge base by creating QA instructions, diagrams, mind maps, checklists, etc
- Coordinate deployment of production releases
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior QA Engineer
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 24.03.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
senior specialist (Senior)
Obowiązki:
- Own the QA process of your team, including the development, implementation, maintenance and execution of test plans and test scenarios
- Collaborate with PO and review acceptance criteria for missing requirements
- Emphasize a focus on backend testing and microservices, with direct contributions impacting the reliability of the platform
- Apply expertise to analyze metrics, investigate logs using tools like Kibana, and ensure the overall quality of services
- Actively contribute to the development of scalable automated testing strategies, providing input and ideas for continuous improvement
- Developing an internal knowledge base by creating QA instructions, diagrams, mind maps, checklists, etc
- Coordinate deployment of production releases
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Backend Developer PHP/Node.js
Białystok
Wygasła: 22.03.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Development of new Builder features, billing plans, conversion tracking, page optimization, public API
- PHP and NodeJS code optimization,
- Taking part in writing automated tests,
- Close cooperation with the product team,
- Ensure technology standards and best practices are met
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Backend Developer PHP/Node.js
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 22.03.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Development of new Builder features, billing plans, conversion tracking, page optimization, public API
- PHP and NodeJS code optimization,
- Taking part in writing automated tests,
- Close cooperation with the product team,
- Ensure technology standards and best practices are met
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior System Administrator
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 03.03.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
senior specialist (Senior)
Obowiązki:
- Administer and optimize a broad range of corporate SaaS tools, including Google Workspace, Atlassian, Slack, OKTA, Miro, Zoom, 1Password, Grammarly, Lucidchart, Figma, etc., and various MDM solutions
- Manage and ensure optimal performance of Unifi networking equipment
- Lead and participate in meetings with teams and vendors across the US and EU, requiring solid English communication skills
- Troubleshoot complex issues, providing efficient and innovative solutions
- Independently make critical decisions, showcasing exceptional problem-solving skills
- Adapt to flexible working hours to accommodate collaboration with global teams
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accountant
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 14.02.2024
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
junior specialist (Junior)
Obowiązki:
- Onboarding for new contractors/employees, providing information about taxes, reports and explain the invoices process;
- Preparation and signing Contract/DPA/Code of Conduct/W8 for new employees;
- Preparation and signing additional agreements with Ukrainian PEs Accounting services for PE:
- preparing and filing single tax declaration for PE once a quarter;-
- preparation of liquidation reports;
- processing outgoing source documents ( acts or works rendered);-
- keeping of revenue accounting book;
- сalculation and formation of a payment order for single tax payment;
- сalculation and formation of a payment order for single social contribution payment;
- Providing full cycle of legal service for making changes in the national register of PE :
- change of the tax system; qualified assistance in the transition to a single tax;
- change KVEDov (code эkonomycheskoy species activities);-
- changing of address, or any other information in the register.Termination of PE (liquidation);
- Tracking legislative changes;
- Updating instructions for PE is essential for keeping processes and procedures up to date;
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
People Operations Specialist
Białystok
Wygasła: 28.12.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
full office work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Complete the new hire setup process for incoming Instapage employees while providing ideas and perspectives for changes to the current process
- Ensure timely compliance with all new hire documentation, such as policy acknowledgment completion, employee file and record maintenance, and other administrative responsibilities
- Manage internal records and documentation and perform regular audits to ensure data accuracy, integrity, completeness, and compliance
- Interface and collaborate with other People teams to ensure the accuracy of all information, provide solutions, and achieve shared goals
- Providing resources that detail HR practices and responding to general questions and inquiries received from People team members or any other employees
- Effectively partner with contacts across various functions of the business: Legal, HR Business Partners, Total Rewards, Financial, Marketing etc on assigned projects and responsibilities
- Supporting employee activities such as incentive programs, wellness programs, and volunteerism opportunities
- Organizing company participation in charity events, marathons, team building, and work events etc
- Updating the policies and procedures in the HRIS
- Being the voice of the company and employees and coming up with feedback for the leadership
- Helping prepare reports on hiring trends, turnover rates, or presentation decks
- Organizing the office layout and ordering stationery and equipment
- Partner with our providers of benefits & perks and serve as the main point of contact for questions from our team
- General creativity to maintain company culture and overall team happiness
- Other administrative duties as assigned for the People Department or company
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
UX Designer
Białystok
Wygasła: 25.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Develop a deep understanding of user behavior, needs, and pain points by learning how users interact with the product and conducting primary and secondary user research
- Create delightful user journeys that progressively guide our users from intention to evaluation to purchase, activation, adoption and loyalty
- Develop a sound understanding of user behaviors that drive key business metrics like new user acquisition, conversion, activation, activity, retention and expansion
- Develop user journeys that can be easily tested and validated through controlled experiments
- Optimize user experiences to grow revenue by identifying and orchestrating product usage behaviors that increase stickiness and virality
- Collaborate with the brand team to develop and maintain product style guides to deliver consistent experiences across offline and in-product touchpoints
- Collaborate with Product Management, Engineering, PMM, Design, and Customer Experience teams to align focus and ensure timely delivery of products at the highest quality
- Develop user experience designs and requirements that bring the capabilities to life and are are validated for feasibility by the dev team
- Create simple, delightful user experiences that allow users to easily discover the ke features that can address their needs in a self-serve product experience
- Define and track key UX performance metrics
- Embrace an agile approach to product development by identifying verifiable chunks of capabilities that can incrementally deliver value, creating MVPs to speed up development, and running tests to validate features for winning performance against established metrics
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
UX Designer
Warszawa
Wygasła: 25.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Develop a deep understanding of user behavior, needs, and pain points by learning how users interact with the product and conducting primary and secondary user research
- Create delightful user journeys that progressively guide our users from intention to evaluation to purchase, activation, adoption and loyalty
- Develop a sound understanding of user behaviors that drive key business metrics like new user acquisition, conversion, activation, activity, retention and expansion
- Develop user journeys that can be easily tested and validated through controlled experiments
- Optimize user experiences to grow revenue by identifying and orchestrating product usage behaviors that increase stickiness and virality
- Collaborate with the brand team to develop and maintain product style guides to deliver consistent experiences across offline and in-product touchpoints
- Collaborate with Product Management, Engineering, PMM, Design, and Customer Experience teams to align focus and ensure timely delivery of products at the highest quality
- Develop user experience designs and requirements that bring the capabilities to life and are are validated for feasibility by the dev team
- Create simple, delightful user experiences that allow users to easily discover the ke features that can address their needs in a self-serve product experience
- Define and track key UX performance metrics
- Embrace an agile approach to product development by identifying verifiable chunks of capabilities that can incrementally deliver value, creating MVPs to speed up development, and running tests to validate features for winning performance against established metrics
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
UX Designer
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 25.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Develop a deep understanding of user behavior, needs, and pain points by learning how users interact with the product and conducting primary and secondary user research
- Create delightful user journeys that progressively guide our users from intention to evaluation to purchase, activation, adoption and loyalty
- Develop a sound understanding of user behaviors that drive key business metrics like new user acquisition, conversion, activation, activity, retention and expansion
- Develop user journeys that can be easily tested and validated through controlled experiments
- Optimize user experiences to grow revenue by identifying and orchestrating product usage behaviors that increase stickiness and virality
- Collaborate with the brand team to develop and maintain product style guides to deliver consistent experiences across offline and in-product touchpoints
- Collaborate with Product Management, Engineering, PMM, Design, and Customer Experience teams to align focus and ensure timely delivery of products at the highest quality
- Develop user experience designs and requirements that bring the capabilities to life and are are validated for feasibility by the dev team
- Create simple, delightful user experiences that allow users to easily discover the ke features that can address their needs in a self-serve product experience
- Define and track key UX performance metrics
- Embrace an agile approach to product development by identifying verifiable chunks of capabilities that can incrementally deliver value, creating MVPs to speed up development, and running tests to validate features for winning performance against established metrics
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 19.10.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical
- Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues;
- Assists the team with difficult cases;
- Ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries;
- Manage customer escalations (chats/tickets/calls);
- Learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems;
- Constantly improving customer experience
- Product Demo
- Manage and guide assigned team to ensure successful demo execution
- Deep understanding of our product, able to handle questions confidently
- Excellent verbal and written skills tailored to various audiences
- Skilled in captivating an audience and addressing queries effectively
- Tailor demos to specific client needs, building strong relationships
- Utilize Statistical Analysis of Product Demos to Enhance Project Success and Value
- Stay updated on trends and competitors for strategic advantage
- Judgment
- Work independently w/o close supervision from manager;
- Drive changes and results, solve the problem before it occurs;
- Scope of influence
- Take leadership on cross-functional projects;
- Perceived as a role-model for junior staff ;
- Ensure adherence to support SLA (tickets, chats, calls);
- Develop support knowledgebase and troubleshooting guides;
- Drive support improvements and customer success
- Assist Manager with
- Managing the team’s efficiency and building a positive team environment;
- Communicating objectives and monitoring team performance;
- Creating & managing team schedule;
- Identifying and applying career advancement opportunities, designing growth and self-development plans;
- Resolving team issues and disputes;
- Quality control process;
- Reports & data visualization;
- Advanced presentation skills: communications skills & public speaking;
- Back up manager in the absence (hours/days)
- Training, Mentoring & Hiring
- Providing continuous and honest feedback to help team members to identify their areas of improvement
- Analytical skills (measuring actions, failures and successes)
- Mentor and/or gives direction to junior team members and provide training on best practices
- Recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Resolving all types of support issues received via ticketing system, chat or phone;
- Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
- Support customers by providing helpful information, answering questions, and responding to complaints;
- Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
- Manage large amounts of incoming inquiries;
- Identify and assess customers’ needs to achieve satisfaction;
- Build sustainable relationships of trust through open and interactive communication;
- Meet personal/team targets;
- Follow communication procedures, guidelines and policies;
- Go the extra mile to engage customers
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical
- Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues;
- Assists the team with difficult cases;
- Ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries;
- Manage customer escalations (chats/tickets/calls);
- Learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems;
- Constantly improving customer experience
- Product Demo
- Manage and guide assigned team to ensure successful demo execution
- Deep understanding of our product, able to handle questions confidently
- Excellent verbal and written skills tailored to various audiences
- Skilled in captivating an audience and addressing queries effectively
- Tailor demos to specific client needs, building strong relationships
- Utilize Statistical Analysis of Product Demos to Enhance Project Success and Value
- Stay updated on trends and competitors for strategic advantage
- Judgment
- Work independently w/o close supervision from manager;
- Drive changes and results, solve the problem before it occurs;
- Scope of influence
- Take leadership on cross-functional projects;
- Perceived as a role-model for junior staff ;
- Ensure adherence to support SLA (tickets, chats, calls);
- Develop support knowledgebase and troubleshooting guides;
- Drive support improvements and customer success
- Assist Manager with
- Managing the team’s efficiency and building a positive team environment;
- Communicating objectives and monitoring team performance;
- Creating & managing team schedule;
- Identifying and applying career advancement opportunities, designing growth and self-development plans;
- Resolving team issues and disputes;
- Quality control process;
- Reports & data visualization;
- Advanced presentation skills: communications skills & public speaking;
- Back up manager in the absence (hours/days)
- Training, Mentoring & Hiring
- Providing continuous and honest feedback to help team members to identify their areas of improvement
- Analytical skills (measuring actions, failures and successes)
- Mentor and/or gives direction to junior team members and provide training on best practices
- Recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Białystok
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Bydgoszcz
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Gdańsk
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Katowice
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Kielce
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Kraków
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Lublin
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Łódź
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Olsztyn
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Opole
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Poznań
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Rzeszów
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Szczecin
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Warszawa
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Team Lead
Zielona Góra
Wygasła: 18.11.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- What you'll be working on:
- Technical: Can do advanced/freestyle/out of the box troubleshooting when dealing with complicated/unusual issues; Assists the team with difficult cases; ensure delivery of excellent customer service through fast and accurate escalations, communication, and coordinating with other departments to resolve inquiries; manage customer escalations (chats/tickets/calls); learn from escalations; develop and introduce de-escalation techniques to improve future customer service interactions and help team to avoid the same problems; constantly improving customer experience
- Product Demo: Manage and guide assigned team to ensure successful demo execution; deep understanding of our product, able to handle questions confidently; excellent verbal and written skills tailored to various audiences; skilled in captivating an audience and addressing queries effectively; tailor demos to specific client needs, building strong relationships; utilize Statistical Analysis of Product Demos to Enhance Project Success and Value; stay updated on trends and competitors for strategic advantage
- Judgment: Work independently w/o close supervision from manager; drive changes and results, solve the problem before it occurs
- Scope of influence; take leadership on cross-functional projects; perceived as a role-model for junior staff ; ensure adherence to support SLA (tickets, chats, calls); develop support knowledgebase and troubleshooting guides; drive support improvements and customer success
- Assist Manager with: managing the team’s efficiency and building a positive team environment; communicating objectives and monitoring team performance; creating & managing team schedule; identifying and applying career advancement opportunities, designing growth and self-development plans; resolving team issues and disputes;
- Quality control process: reports & data visualization; advanced presentation skills: communications skills & public speaking; back up manager in the absence (hours/days)
- Training, Mentoring & Hiring: providing continuous and honest feedback to help team members to identify their areas of improvement; analytical skills (measuring actions, failures and successes); mentor and/or gives direction to junior team members and provide training on best practices; recruit, train, manage, and coach support personnel
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior JavaScript Developer (React)
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 21.09.2023
full-time
kontrakt B2B
hybrid work
senior specialist (Senior)
Obowiązki:
- Implement new web application from planning and decomposition to deployment through all stages
- Participate in architecture planning and PoC-s development
- Test your code with Jest and React Testing Library
- Work with TypeScript, React, Micro Frontends, and Webpack,
- Code review, knowledge-sharing, cross-team interaction
od 18000 do 28000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Middle JavaScript Developer (React)
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 21.09.2023
full-time
kontrakt B2B
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Implement new web application from planning and decomposition to deployment through all stages
- Test your code with Jest and React Testing Library
- Work with TypeScript, React, Micro Frontends, and Webpack
- Code review, knowledge-sharing, cross-team interaction
od 11000 do 18000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Quality Engineering Manager
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 03.09.2023
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
- Constant improvements for current test strategy for every development stage and update the development roadmap based on it
- Work closely with QA and AQA Tech Leads, as well as Engineering Managers, and to share your vision, drive improvements in the quality assurance processes, and implement best practices
- Collaborate with cross-functional teams, including engineering and product managers, software developers, and product owners, to implement the test strategy
- Establish quality metrics for the product and provide insights to improve them
- Mentor and coach team members, providing guidance on technical and professional growth
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Marketing Manager
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 03.09.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- Lead go-to-market initiatives for new capabilities, by collaborating with Sales, Product Management, Marketing and Growth other teams to drive growth and customer success
- Conduct customer interviews, market and competitive research to inform product roadmap and go-to-market strategy
- Synthesize key market trends to position the product and identify new needs in the market
- Develop product positioning and messaging that differentiates the product in the market
- Build targeted personas - be the expert on buyers of the product, how they buy and their buying criteria
- Develop retention strategies collaborating closely with marketing and product teams
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
HR Business Partner
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 28.06.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
team manager
Obowiązki:
- Aligning HR processes with business objectives and needs;
- Being an advocate of the corporate culture and values, partnering with our leaders to help them effectively build and manage their teams;
- Building trustful relations with teams and leaders, helping the HR team drive organizational change;
- Navigating and resolving employee relations issues, providing visibility on potential turnover risks, and creating long-term retention solutions;
- Onboarding and adaptation of new employees;
- Managing performance management, career/team change processes;
- Supporting management teams with timely monitoring of employee motivation, using the best market practices;
- Together with the HR team and cross-functional group of experts, developing, upgrading, and rolling out programs to support our teams, including benefits, performance, career development, and talent programs;
- Work with analytics and key HR metrics to provide the best solutions based on data
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with Ukrainian
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 19.04.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Resolving all types of support issues received via ticketing system, chat or phone;
- Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
- Support customers by providing helpful information, answering questions, and responding to complaints;
- Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
- Manage large amounts of incoming inquiries;
- Identify and assess customers’ needs to achieve satisfaction;
- Build sustainable relationships of trust through open and interactive communication;
- Meet personal/team targets;
- Follow communication procedures, guidelines and policies;
- Go the extra mile to engage customers
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Employer Branding Manager
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 03.03.2023
full-time
umowa o pracę
kontrakt B2B
kontrakt B2B
hybrid work
manager / supervisor, team manager
Obowiązki:
- Partner with the HR Director, Recruitment Manager and business leaders to clearly define our airSlate employee value proposition
- Understand the airSlate Brand and what makes it special and identify ways to amplify those attributes
- Identify partners and platforms to help amplify and position our brand among key talent
- Create ongoing and innovative engagement programs to continuously evolve our employer brand
- Work closely with in-house marketing department, manage and continuously improve the company’s career website to ensure that it is a creative and effective tool for attracting suitable candidates and enhances airSlate employer brand and reputation as an employer of choice
- Plan, establish and oversee the company’s social media presence and channels related to recruitment and employer branding
- Is charged with expanding the company’s online presence on different employment sites, developing creative ways to draw prospective employees to the company’s website and identifying new recruitment opportunities through social media
- Develop brand and corporate messaging, internal & external relations and campaign management
- Produce reports to monitor results of the global external and internal Employer Branding activities
- Act as Subject Matter Expert within Employer Branding by providing the best knowledge, proper external benchmarks, best practices and innovative solutions to support the business
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accountant
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 17.11.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Managing company’s payments
- Assist in preparation of month-end financials including journal entries and reconciliations
- Help maintain the fixed asset, prepaid expense and other subledgers, including review of invoices, monthly amortization/depreciation and reconciliations
- Assist with audits, technical accounting and financial reporting
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Information Security Auditor
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 09.11.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Assist in the improvement and maintenance of the company’s compliance and audit program (SOC2, PCI DSS, HIPAA, FERPA, ADA, Title 21 CFR part 11)
- Work with various security audit teams (internal and external) and assist in handling the full audit cycle
- Act as a liaison with the InfoSecurity Team, IT team, DevOps Team, HR Team, and
- Finance Team to facilitate the planning, implementation, and oversight of applicable infosecurity controls and other regulatory and certification requirements
- Plan, assist, monitor, and upgrade organizational controls to protect the organization’s data, systems, and networks
- Support the Sales Team in their bids for enterprise projects (RFPs) that require documentation and information about the company's InfoSecurity program and other compliance processes
- Support the Customer Success Team in undergoing customer audits of the company’s controls and operations
- Assist in the improvement of an annual Security Risk Assessment, document identified organizational risks, mitigating controls and residual risk(s) for Executive signoff
- Maintain, monitor, and improve the audit process
- Monitor and support the compliance with various US and international laws and corporate policies
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Support Specialist
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 15.10.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Resolving all types of support issues received via ticketing system, chat or phone;
- Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
- Supports customers by providing helpful information, answering questions, and responding to complaints;
- Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
- Manage large amounts of incoming inquiries;
- Identify and assess customers’ needs to achieve satisfaction;
- Build sustainable relationships of trust through open and interactive communication;
- Meet personal/team targets;
- Follow communication procedures, guidelines and policies;
- Go the extra mile to engage customers
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Youtube Specialist
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 15.10.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Participation in the development of strategies for advertising video campaigns;
- Implementation of the strategy, optimization of the effectiveness of campaigns;
- Development of technical specifications for creating materials for campaigns (banners, video clips, etc.);
- Working with targeting (audiences) in Google Ads: attracting targeted traffic, new customers, sales
- Management, optimization, efficiency improvement of planned metrics
- Research of the market, competitors, regular A/B tests
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Total Rewards Manager
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 08.10.2022
full-time
umowa o pracę
hybrid work
manager / supervisor, team manager
Obowiązki:
- Partner with Head of HR to provide strategic, analytic, and project support company activities
- Total Rewards workstreams includes - Benefits, Compensation, Long Term Incentives and Retention, Job Grades, HR IT systems and collaboration with Payroll team
- Represent the Total Rewards team in all compensation matters, such as market midpoint analysis, the structure of local incentive plan designs and the support of the global bonus program process
- Provide expertise, advice and guidance regarding C&B matters to management teams to support business
- Partner with HR to monitor and analyze issues related to compensation within the company
- Build and maintain job evaluations and structures, and participate in salary surveys to ensure the achievement of equitable and competitive employee compensation
- Analyze and evaluate internal data about organization’s current employee population and future HR needs along with external market data to develop salary budgets and forecasts
- Keep Up to date with current market trends/practices, legal/regulatory changes, labor practices and business patterns
- Plan and direct the implementation of all benefit plans
- Partner with the HR team and leadership on the review of all total reward packages
- Assess the effectiveness of current programs in relation to the company objectives and implement change where necessary
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Management
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 16.09.2022
full-time
umowa o pracę
hybrid work
manager / supervisor, team manager
Obowiązki:
- Lead implementation of new customers as the project manager; partnering with the Account
- Executive, Solutions Engineer, Support teams, Development teams, Engineering teams
- Serve as the primary contact for the onboarding of new customers, the training of platform end users, and ongoing business reviews
- Understand customer’s workflow requirements and the Business Outcomes they are looking to achieve through their workflow
- Communicate and discuss the value the customer is receiving from our products through Quarterly Business Reviews
- Collaborate closely with customers to uncover Add On and Expansion Opportunities, and confirm each customer’s renewal
- Contact customers to gauge and advise on their experience with our products;
- Become the trusted partner for the customer on the product functionality and use cases;
- Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Information Security Auditor
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 16.09.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Assist in the improvement and maintenance of the company’s compliance and audit program (SOC2, PCI DSS, HIPAA, FERPA, ADA, Title 21 CFR part 11)
- Work with various security audit teams (internal and external) and assist in handling the full audit cycle
- Act as a liaison with the InfoSecurity Team, IT team, DevOps Team, HR Team, and
- Finance Team to facilitate the planning, implementation, and oversight of applicable infosecurity controls and other regulatory and certification requirements
- Plan, assist, monitor, and upgrade organizational controls to protect the organization’s data, systems, and networks
- Support the Sales Team in their bids for enterprise projects (RFPs) that require documentation and information about the company's InfoSecurity program and other compliance processes
- Support the Customer Success Team in undergoing customer audits of the company’s controls and operations
- Assist in the improvement of an annual Security Risk Assessment, document identified organizational risks, mitigating controls and residual risk(s) for Executive signoff
- Maintain, monitor, and improve the audit process
- Monitor and support the compliance with various US and international laws and corporate policies
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. Administracji
Wrocław
Wygasła: 10.04.2022
pełny etat / część etatu
umowa o pracę / zlecenie / kontrakt B2B
specjalista (mid)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
