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The Comminution Service Engineer aim is to provide support for Internal and External customers, specifically for the Comminution product range (Crushers, screens, washing equipment). This person requires a deep understanding of relevant equipment in order to provide support through the life of this equipment. This person will also be required to carry out machine commissioning and operator training on an ‘as required’ basis in all WME regions. They will also manage a quota of sales related to the comminution aftermarket portfolio and range of equipment. You should be confident about tackling technical issues in the field and be equally comfortable dealing with other parts of the customer’s organisation, such as logistics department, finance, HSE for example
Typically this will suit someone from a technical background who wants to expand their career and progress their career development. There will be a lot of travel involved as the role will be predominantly field based around the ENACAR region
Fault find mechanical & hydraulic issues and rectify the fault
Must be able to use workshop manuals and parts books to obtain information
Maintain paperwork in line with position
Carry out machine training for customer operators
Ability to examine OEM equipment and exploit sales opportunities for AM to their conclusion, including consignment stock, critical spares, routine service parts
Understand the order specification and ensure the machine meets order spec
Recognise visual issues such as paint quality and rectify issues
be entrepreneurial with strong communications skills; be able to recognise sales opportunities
must understand the customers’ needs and exceed their expectations
be fluent in English
PC literate with Word, Excel, PowerPoint, Outlook & SAP (preferred)
Demonstrate an ability to fault find and rectify issues with equipment
be ready to work in an international team, this would include internal customers (WME Sales Offices, Distributors & External Customers)
preferably have knowledge of the minerals processing comminution technology (crushing & screening) used in Sand & Aggregates & mining industries
The Comminution Service Engineer aim is to provide support for Internal and External customers, specifically for the Comminution product range (Crushers, screens, washing equipment). This person requires a deep understanding of relevant equipment in order to provide support through the life of this equipment. This person will also be required to carry out machine commissioning and operator training on an ‘as required’ basis in all WME regions. They will also manage a quota of sales related to the comminution aftermarket portfolio and range of equipment. You should be confident about tackling technical issues in the field and be equally comfortable dealing with other parts of the customer’s organisation, such as logistics department, finance, HSE for example
Typically this will suit someone from a technical background who wants to expand their career and progress their career development. There will be a lot of travel involved as the role will be predominantly field based around the ENACAR region
Fault find mechanical & hydraulic issues and rectify the fault
Must be able to use workshop manuals and parts books to obtain information
Maintain paperwork in line with position
Carry out machine training for customer operators
Ability to examine OEM equipment and exploit sales opportunities for AM to their conclusion, including consignment stock, critical spares, routine service parts
Understand the order specification and ensure the machine meets order spec
Recognise visual issues such as paint quality and rectify issues
be entrepreneurial with strong communications skills; be able to recognise sales opportunities
must understand the customers’ needs and exceed their expectations
be fluent in English
PC literate with Word, Excel, PowerPoint, Outlook & SAP (preferred)
Demonstrate an ability to fault find and rectify issues with equipment
be ready to work in an international team, this would include internal customers (WME Sales Offices, Distributors & External Customers)
preferably have knowledge of the minerals processing comminution technology (crushing & screening) used in Sand & Aggregates & mining industries
Advise the sales organisation on contractual and operational risks as part of the bidding process and prior to final contract negotiation
Lead internal Project Kick-Off meetings in order to translate the contract into the project plan, scope of work, functionality and determine the project budget based on the agreed supply chain strategy
Lead customer Project Kick-Off meetings following receipt of the PO with the relevant commercial and sales team representatives in order to capture & progress any unresolved issues
Work with the Supply chain team and to consider the most efficient solution from a cost and risk perspective in order to ensure the successful execution of the contract to meet the customers’ requirements
Ensure the project is pro-actively executed according to the agreed scope, schedule and financials
Review and approve and oversee the Project documentation submission schedule
Lead the cross-functional project team from contract award to final acceptance by the customer
Acts as primary point of contact for the customer
Creating and updating deliverables such as the project plan, project reports, risk analysis and action log
Manage commercial aspects of the project: receivables, formal provision of contract variations, invoice plan, liquidated damages, performance bonds project cash flow, etc
Developing and maintaining the project plans
Managing and reporting the project progress and budget
Managing the project stakeholders
Managing the project team
Managing the project risks & issues
Managing potential project conflicts
Undertake lessons learned at appropriate stages of the project to ensure the wider business understands what went well and suggested improvements