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Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Install and upgrade computer components and software, manage virtual servers
Troubleshoot hardware/software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Identify the need for upgrades, configurations, or new systems and report to IT leadership
Oversee and conduct deskside support functions for internal staff, including setting up accounts and workstations, refreshes of hardware, resolution of deskside issues, training staff on computer use as needed, and providing excellent internal customer service
Troubleshoot issues and outages
Ensure cybersecurity through best practices including access controls, backups, antivirus software, firewalls, policies, Intune, etc
Supports the applications team with infrastructure, hardware support, etc. as needed
Provides leadership, takes initiative, and acts with an attitude of willingness and determination, to break through barriers and find ways to get things done