Ocena ogólna pracodawcy
FIS TECHNOLOGY SERVICES (POLAND) sp. z o.o.
WARSZAWA, UL. SIENNA 73
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Archiwalne ( 594 )
Business Systems Analyst Senior
Warszawa
Wygasła: 08.05.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- Business analysis – work in the initial phases of projects according to the SDLC process. BA works closely with project managers and customers and is responsible for artifacts like business requirements, high-level solutions, estimates, etc. This kind of job requires general expertise in the card payment business, FIS systems functionality and integration + good communication skills
- Implementation – system deployment, configuration, support in testing, and go-live would fit here. It requires technical skills and low-level expertise in a given application
- Definition and analysis of project requirements
- Creating functional specifications that meet client requirements
- Implementing developed features on the test system
- Supporting internal and user acceptance tests,
- Performing analysis and resolution of issues raised by customers,
- Creating project documentation (e.g. test plans, operational manuals)
- Carry out business travel as and when required
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Project Manager
Warszawa
Wygasła: 05.05.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- Plan & deliver concurrent client projects from start to completion through all aspects of the Software Delivery Lifecycle, in a fast paced, dynamic Software as a Service (SaaS) delivery operation with clients throughout Europe
- Manage consulting personnel including, effective communication, project planning and driving the project to ensure successful outcomes for our clients,
- In conjunction with the client and internal stakeholders, initiate and set goals for projects according to the strategic objectives of the business,
- Formulation, organisation and monitoring of a portfolio of projects with a total value to FIS in the region of USD $3million,
- Strictly control and manage deadlines, budgets and activities
- Manage client relationships at Group Treasurer/ CxO level
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. Obsługi klienta z językiem niemieckim (bez sprzedaży)
Przemysłowa 3, Wilda, Poznań
Wygasła: 02.05.2024
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
młodszy specjalista (Junior)
Obowiązki:
- Kontakt z klientami w języku niemieckim - odpowiadanie przez telefon na zapytania klientów dotyczących transakcji na kontach inwestycyjnych
- Zapewnienie wysokiej jakości obsługi klienta, pomoc przy rozwiązywaniu problemów i nieścisłości na koncie finansowym kontrahenta w oparciu o podane instrukcje
- Praca z wieloma aplikacjami i systemami komputerowymi
- Udział w działaniach zespołowych takich jak: spotkania zespołowe, projekty grupowe i inicjatywy rozwojowe
- Działanie w zakresie ulepszenia innowacyjnych procesów pracy oraz narzędzi
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Representative
Sienna 73, Wola, Warszawa
Wygasła: 17.04.2024
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Assist clients in troubleshooting functional issues, identifying root causes, and providing timely resolutions
- Collaborate with cross-functional internal teams, including developers, product managers, and consultants
- Design and implement new processes, workflows, and standard operating procedures to streamline the operations and follow best practices
- Stay updated on product enhancements, new features, and industry trends related to treasury management to effectively support users
- Advocate for customer needs and provide feedback to the product development team to improve product usability and functionality
- Maintain a high level of professionalism and customer satisfaction in all interactions with clients
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Engineer
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 13.04.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Provide in-depth product support to FIS clients by resolving incoming inquiries
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
- Troubleshoot problems with malfunctioning software applications and recommends corrective action
- Document customer information and recurring technical issues to support product quality programs and product development
- Recreate client issues in test environment, Identifies/documents how applications and systems interact to support business processes
- Resolve client concerns raised during installation, operation, maintenance or product application or compatibility matters
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Services Manager Senior
Sienna 75, Wola, Warszawa
Wygasła: 11.04.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
senior specialist (Senior)
Obowiązki:
- Build professional relationships with key client staff
- Successful service delivery - SLA achievement and high level of customer satisfaction
- Monitoring overall performance of services
- Good communication around issues and opportunities – get things done, make things happen
- Collaborate with senior management on client account management and growth
- Act as a point of focus for the delivery of the service and a point of escalation for operational issues and service-related enquiries
- Engage with Client to understand current and future business requirements
- Working with the client and operations teams to identify and manage service improvement activities
- Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services organization
- Ability to follow established best practices for service management and delivery
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Doradca klienta (linia przychodząca z językiem niemieckim), bez sprzedaży
Przemysłowa 3, Wilda, Poznań
Wygasła: 06.04.2024
dodatkowa / tymczasowa
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
młodszy specjalista (Junior)
Obowiązki:
- Kontakt z klientami w języku niemieckim - odpowiadanie przez telefon na zapytania klientów dotyczących transakcji na kontach inwestycyjnych
- Zapewnienie wysokiej jakości obsługi klienta, pomoc przy rozwiązywaniu problemów i nieścisłości na koncie finansowym kontrahenta w oparciu o podane instrukcje
- Praca z wieloma aplikacjami i systemami komputerowymi
- Udział w działaniach zespołowych takich jak: spotkania zespołowe, projekty grupowe i inicjatywy rozwojowe
- Działanie w zakresie ulepszenia innowacyjnych procesów pracy oraz narzędzi
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Representative
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 04.04.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Provide in-depth product support to FIS clients by resolving incoming inquiries
- Troubleshoot problems with malfunctioning software applications and recommends corrective action
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
- Document customer information and recurring technical issues to support product quality programs and product development
- Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes
- Works closely with Developers, Business Analysts and other Subject Matter Experts to triage and resolve functional and technical issues
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities
- Other related duties assigned as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Services Account Associate Specialist with German
Przemysłowa 3, Wilda, Poznań
Wygasła: 04.04.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
senior specialist (Senior)
Obowiązki:
- The telephone and written answers from everyday to complex inquiries of our customers and consultants
- Responding to our customers' problems and finding solutions
- Compliance with quality standards, possible control function
- Verification of customer orders and, if necessary, corresponding post-processing
- Escalation of difficult issues and complaint management
- Participation in projects to implement the company's goals and improve certain processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Crime Analyst
Sienna 75, Wola, Warszawa
Wygasła: 24.03.2024
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Report and escalate identified breaches to Senior Management and recommend solutions
- Review and refresh KYC documentation of corporate clients
- Onboard new individual/institutional clients according to local regulations
- Review the high-risk level customer profiles
- Investigate suspicious activity and report findings
- Perform name screening of clients against sanction and blacklists on Bridger Insight XG and other screening systems as well as required investigation of the potential matches
- Monitor transactions for suspicious activities from AML perspective, perform investigations and escalations of findings
- Manage daily enquiries on KYC and Trade Control related matters from other business teams
- Assist in audits/regulatory requests
- Participate in projects including testing and implementation of system upgrades
- Assist in designing and developing new controls across all covered activities
- Collaborate with International Global Risk & Control team members In Luxembourg, India, and United States
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Software Developer
Warszawa
Wygasła: 23.03.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- working on FinTech projects for the biggest banks in the world
- working with the latest payment solutions (PSD2, SWIFT, SEPA, SEPA Instant)
- analyzing requirements and translating business requirements into designs
- developing program logic for new applications or analyzing and modifying logic
- coding, testing, debugging and documenting software applications
- ensuring that system improvements are successfully implemented
- writing technical specifications and other forms of documentation
- may provide leadership and/or guidance to other technical professionals
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Konsultant linii przychodzącej z językiem angielskim (bez sprzedaży)
Przemysłowa 3, Wilda, Poznań
Wygasła: 22.03.2024
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Kontakt z klientami w języku angielskim - odpowiadanie przez telefon na zapytania klientów dotyczących transakcji na kontach inwestycyjnych
- Zapewnienie wysokiej jakości obsługi klienta, pomoc przy rozwiązywaniu problemów i nieścisłości na koncie finansowym kontrahenta w oparciu o podane instrukcje
- Praca z wieloma aplikacjami i systemami komputerowymi
- Udział w działaniach zespołowych takich jak: spotkania zespołowe, projekty grupowe i inicjatywy rozwojowe
- Działanie w zakresie ulepszenia innowacyjnych procesów pracy oraz narzędzi
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior IT Project Manager
Warszawa
Wygasła: 22.03.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- Plan & deliver concurrent client projects from start to completion through all aspects of the Software Delivery Lifecycle, in a fast paced, dynamic Software as a Service (SaaS) delivery operation with clients throughout Europe
- Manage consulting personnel including, effective communication, project planning and driving the project to ensure successful outcomes for our clients,
- In conjunction with the client and internal stakeholders, initiate and set goals for projects according to the strategic objectives of the business,
- Formulation, organisation and monitoring of a portfolio of projects with a total value to FIS in the region of USD $3million,
- Strictly control and manage deadlines, budgets and activities
- Manage client relationships at Group Treasurer/ CxO level
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Analyst – UAT Lead
Przemysłowa 3, Wilda, Poznań
Wygasła: 21.03.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Lead and manage the UAT team across multiple projects, ensuring effective execution of UAT strategies aligned with business objectives
- Develop, implement, and oversee robust UAT plans, including test case creation, execution, and result analysis
- Facilitate strong collaboration across various teams and departments, ensuring seamless communication and stakeholder engagement
- Provide regular status updates to senior management, maintaining transparency and visibility of UAT progress
- Establish and maintain strong governance framework to ensure adherence to testing protocols and alignment with project timelines
- Mentor and guide team members, fostering a culture of excellence and continuous improvement
- Support business in assessing UAT outcomes to aid in the Go/No-Go decision-making process
- Support Model Office Testing to ensure that all the business requirements are met before the go-live date
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Service Senior with English
Przemysłowa 3, Wilda, Poznań
Wygasła: 21.03.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
senior specialist (Senior)
Obowiązki:
- The telephone and written answers from everyday to complex inquiries of our customers and consultants
- Responding to our customers' problems and finding solutions
- Compliance with quality standards, possible control function
- Verification of customer orders and, if necessary, corresponding post-processing
- Escalation of difficult issues and complaint management
- Participation in projects to implement the company's goals and improve certain processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Analyst
Przemysłowa 3, Wilda, Poznań
Wygasła: 21.03.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Stakeholder Coordination: act as the primary liaison between the business unit and the program, ensuring alignment and timely communication
- Operational Readiness Assessment & Planning: identify gaps (process, procedures, workflows, trainings, employee readiness), develop and manage comprehensive readiness plan to get business unit ready for transition
- Model Office Testing & Post Implementation Support: validate that all the business requirements are met before the go-live date; oversee smooth transition to BAU after the go-live
- Test Strategy & Planning: develop UAT strategy and approach, ensuring it aligns with business objectives and requirements
- Test Case Development: lead the creation of detailed test cases based on real-world business scenarios and procedures
- Test Execution & Monitoring: manage the execution of UAT, ensuring that tests are conducted as planned, issues are logged, and results are documented
- Result Analysis & Reporting: analyze tests results to assess whether business requirements are met, and prepare comprehensive reports for stakeholders to aid in the Go/No-Go decision making process
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Technology Business Consultant
Sienna 73, Wola, Warszawa
Wygasła: 08.03.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Managing projects of Treasury Management System upgrades at client environments including handling timelines and customer expectations
- Based on your skillset (e.g. treasury, cash management, accounting, capital markets) you will provide specialist knowledge to the MUA team and customers as well as you will be expected to extend your knowledge to other functional and technical areas
- Providing training to MUA clients on new functionalities
- Overseeing application issues, IT issues and communication within FIS and client’s organization
- Thrive to deliver quality, can’t wait to find a problem, figure out why it exists and, of course, solve it
- Be able to deliver against aggressive targets
- Be able to manage situations that others view as a crisis and steering a course through situations that result in a positive outcome
- Manage client’s expectations; deliver news and plans to clients in such a way that ensures client support, managing any given situation
- Work with other consultants in a supportive and collaborative way
- A working consultant - someone who roles up their sleeves and gets the job done rather than oversight only
- Will not require supervision but assess situations and call for assistance when required
- Ability to work hours to fulfil role as a consultant which will from time to time require work to be performed outside of normal business hours
od 7500 do 8500 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Engineer
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 01.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Provide in-depth product support to FIS clients by resolving incoming inquiries
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
- Troubleshoot problems with malfunctioning software applications and recommends corrective action
- Document customer information and recurring technical issues to support product quality programs and product development
- Recreate client issues in test environment, Identifies/documents how applications and systems interact to support business processes
- Resolve client concerns raised during installation, operation, maintenance or product application or compatibility matters
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Representative
Sienna 75, Wola, Warszawa
Wygasła: 01.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment
- Provide in-depth product support and researching client issues
- Troubleshoot problems with equipment or software applications and recommend corrective action
- Document customer information and recurring technical issues to support product quality programs and product development
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Konsultant linii przychodzącej z językiem niemieckim (bez sprzedaży)
Przemysłowa 3, Wilda, Poznań
Wygasła: 23.02.2024
pełny etat, dodatkowa / tymczasowa
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
młodszy specjalista (Junior)
Obowiązki:
- Kontakt z klientami w języku niemieckim - odpowiadanie przez telefon na zapytania klientów dotyczących transakcji na kontach inwestycyjnych
- Zapewnienie wysokiej jakości obsługi klienta, pomoc przy rozwiązywaniu problemów i nieścisłości na koncie finansowym kontrahenta w oparciu o podane instrukcje
- Praca z wieloma aplikacjami i systemami komputerowymi
- Udział w działaniach zespołowych takich jak: spotkania zespołowe, projekty grupowe i inicjatywy rozwojowe
- Działanie w zakresie ulepszenia innowacyjnych procesów pracy oraz narzędzi
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Project Manager - Client Relationship Delivery
Przemysłowa 3, Wilda, Poznań
Wygasła: 22.02.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution
- Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client’s geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise
- Responsible for client satisfaction, maintaining client communication, overall management of the client relationship and delivery of outsourced solution
- Oversees and leads teams in delivery of continuous and effective outsourced solutions and ensures project completion within budget and in accordance with contract requirements
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Representative Senior
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 22.02.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
senior specialist (Senior)
Obowiązki:
- Provide in-depth product support to FIS clients by resolving incoming inquiries
- Troubleshoot problems with malfunctioning software applications and recommends corrective action
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
- Document customer information and recurring technical issues to support product quality programs and product development
- Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes
- Works closely with Developers, Business Analysts and other Subject Matter Experts to triage and resolve functional and technical issues
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Analyst
Sienna 73, Wola, Warszawa
Wygasła: 21.02.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Delivering working product increments to our clients, on time, on budget and according to the best quality standards
- Working with product management, stakeholders, peers and teams to define and prioritize the product backlog for your team
- Engaging in scrum rituals and ceremonies
- Driving improvements in solution design, analysis and testing activities
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Analyst
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 21.02.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Delivering working product increments to our clients, on time, on budget and according to the best quality standards
- Working with product management, stakeholders, peers and teams to define and prioritize the product backlog for your team
- Engaging in scrum rituals and ceremonies
- Driving improvements in solution design, analysis and testing activities
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
ERP Systems Analyst
Sienna 73, Wola, Warszawa
Wygasła: 18.02.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Building Workday solutions, identifying improvement opportunities whilst also reengineering processes for greater efficiency
- Managing Workday upgrades and identifying opportunities to implement new functionality as it arrives
- Consulting with customers and advising on practices to maximise the effectiveness of our HR system solutions
- Arranging and conducting tests and ensuring our customers have the training and tools required
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Relations Project Manager
Przemysłowa 3, Wilda, Poznań
Wygasła: 16.02.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- effective oversight of client projects and implementations, execution of project plan activities and the building of relationships with client contacts
- developing, defining, and executing project plans, project scope, activities, schedules, budgets, and deliverables. Coordinating activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope
- managing the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project
- developing strong working relationships with assigned clients and FIS resources
- serving as a point of contact for clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries
- providing support in research and resolution of problems and inquiries
- interfacing with clients to determine present and future needs and discusses progress toward solutions
- coordinating with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place
- preparing periodic status l reporting
- keeping abreast of new products/services and changes to existing products/services
- maintaining comprehensive knowledge of applicable products, services and company policies and procedures
- identifying additional opportunities to provide more products, services, or other resources to customer
- participating in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering
- tracking and coordinating the resolution of customer concerns raised during implementation, operation, maintenance or product application or compatibility matters
- recreating client issues in test environment
- interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities
- managing and communicating expectations internally and externally
- educating clients on various FIS processes and procedures assisting with awareness, navigation, and self-help
- conducting regularly scheduled status calls with client to discuss important key project topics, to review projects in client’s queue and to discuss available service offerings
- other related duties assigned as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Administrative Assistant
Sienna 75, Wola, Warszawa
Wygasła: 16.02.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
assistant
Obowiązki:
- Arranges and coordinates global business travel for executives
- Submits expense reports for executives
- Utilizes ServiceNow to generate tickets and track workflow
- Updates ticketing queue(s) with status changes
- Documents and follows organization and department procedures to complete tasks in a timely manner
- Uses features and functions of computer software packages to produce electronic mail, travel itineraries and expense reports
- Performs coverage of other team associates when out of office
- Utilizes critical thinking skills for complex tasks
- Other related duties assigned as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Owner
Sienna 73, Wola, Warszawa
Wygasła: 15.02.2024
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Specify new enhancements to the Prophet applications in response to industry developments and product management direction to better meet customer needs. Ensure the requirements meet business approval. Communicate the requirements to relevant parties to ensure that the team fully understands the need. Understand project priorities ensuring that the most important aspects are delivered to a good quality
- Understand the potential impact of the changes to the wider system. Ensure all parties fully understand the requirements and contribute to the design and architecture of the Prophet applications, working alongside internal development teams
- Support development teams within an Agile framework as a Product Owner and technical expert, and provide feedback on whether developed functionality meets expectations. Understand the project backlog fully so as to prioritize work and to understand where issues may occur. Where appropriate look for solutions to any relevant project issues
- Organize training, communications and workshops to ensure that all internal teams understand new developments. Work with them to understand impact to working practices and look at solutions to mitigate impact internally and externally
- Problem solve and provide solutions to technical challenges with the aim of becoming a subject matter expert on core Prophet products
- Guide the team on technical issues. If not proficient in that area investigate other ways to fill the technical gap
- Support helpdesk teams with escalated client queries ensuring quality, accurate and professional answers are given from the team
- Communicate new Prophet functionality to colleagues and customers worldwide
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Analyst – UAT Lead
Przemysłowa 3, Wilda, Poznań
Wygasła: 14.02.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Lead and manage the UAT team across multiple projects, ensuring effective execution of UAT strategies aligned with business objectives
- Develop, implement, and oversee robust UAT plans, including test case creation, execution, and result analysis
- Facilitate strong collaboration across various teams and departments, ensuring seamless communication and stakeholder engagement
- Provide regular status updates to senior management, maintaining transparency and visibility of UAT progress
- Establish and maintain strong governance framework to ensure adherence to testing protocols and alignment with project timelines
- Mentor and guide team members, fostering a culture of excellence and continuous improvement
- Support business in assessing UAT outcomes to aid in the Go/No-Go decision-making process
- Support Model Office Testing to ensure that all the business requirements are met before the go-live date
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Analyst
Przemysłowa 3, Wilda, Poznań
Wygasła: 14.02.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Stakeholder Coordination: act as the primary liaison between the business unit and the program, ensuring alignment and timely communication
- Operational Readiness Assessment & Planning: identify gaps (process, procedures, workflows, trainings, employee readiness), develop and manage comprehensive readiness plan to get business unit ready for transition
- Model Office Testing & Post Implementation Support: validate that all the business requirements are met before the go-live date; oversee smooth transition to BAU after the go-live
- Test Strategy & Planning: develop UAT strategy and approach, ensuring it aligns with business objectives and requirements
- Test Case Development: lead the creation of detailed test cases based on real-world business scenarios and procedures
- Test Execution & Monitoring: manage the execution of UAT, ensuring that tests are conducted as planned, issues are logged, and results are documented
- Result Analysis & Reporting: analyze tests results to assess whether business requirements are met, and prepare comprehensive reports for stakeholders to aid in the Go/No-Go decision making process
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Services Manager Senior
Sienna 75, Wola, Warszawa
Wygasła: 10.02.2024
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
starszy specjalista (Senior)
Obowiązki:
- Develops strong working relationships with assigned clients and FIS resources
- Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing
- Manages and communicates expectations internally and externally
- Manages the service component of the client relationship
- Conducts service value reviews
- Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items
- Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in clients queue and to discuss available service offerings
- Acts as an escalation point between client and request desk
- Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent
- Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty
- In the event of a contractual penalty, calculates and processes service level credits, informs billing team and notifies client on timing of credit receipt
- Provides oversight on commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time
- Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager
- May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering
- Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments
- Other related duties assigned as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Systems Analyst Specialist
Sienna 75, Wola, Warszawa
Wygasła: 10.02.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Elicit and translate the Client/product requirements into functional and non-functional specifications
- Guide and support Clients and project teams in the implementation of the product standards
- Prepare and lead workshops with the Clients
- Observe and conduct requirements’ life cycle management
- Participate in user interface design, configuration, and review
- Ensure high quality of the solution by defining smart acceptance criteria and verifying their implementation
- Create and maintain clear and unambiguous documentation in a form of specifications, models, diagrams according to the project needs
- Ensure proper review, validation, and communication of the specifications to the project team and product organization
- Prepare and conduct functional presentations, demos and trainings to the Clients and internal team
- Initiate and support the system configuration in the product configuration tool
- Maintain a good Client relation by supporting, answering questions, and providing the necessary information
- Support the project team in daily functioning by providing input, clarifications and participating in meetings
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Service Senior with English
Przemysłowa 3, Wilda, Poznań
Wygasła: 09.02.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
senior specialist (Senior)
Obowiązki:
- The telephone and written answers from everyday to complex inquiries of our customers and consultants
- Responding to our customers' problems and finding solutions
- Compliance with quality standards, possible control function
- Verification of customer orders and, if necessary, corresponding post-processing
- Escalation of difficult issues and complaint management
- Participation in projects to implement the company's goals and improve certain processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. obsługi klienta - rynek US (z jęz. angielskim)
Przemysłowa 3, Wilda, Poznań
Wygasła: 07.02.2024
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
młodszy specjalista (Junior)
Obowiązki:
- Procesowanie transkacji finansowych w naszych wewnętrznych aplikacjach;
- Zapewnienie poprawności danych w systemie, w oparciu o otrzymane instrukcje;
- Kontakt z klientami ze Stanów Zjednoczonych- zarówno pisemny (listy, e-maile), jak i telefoniczny;
- Jednoczesna obsługa kilku programów komputerowych
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Engineer
Sienna 75, Wola, Warszawa
Wygasła: 07.02.2024
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company
- Define and document best practices and SOP’s regarding application deployment and infrastructure maintenance
- Ensure application performance, uptime, and scale, maintaining high standards for code quality and thoughtful design
- Manage cloud environments in accordance with company security guidelines
- At the direction of lead architects, develop and implement technical efforts to design, build, and deploy cloud applications, including large-scale data processing, computationally intensive statistical modelling, and advanced analytics
- Participate in all aspects of the software development lifecycle for AWS solutions, including planning, requirements, development, testing, and quality assurance
- Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures
- Educate teams on the implementation of new cloud-based initiatives, providing associated training when necessary
- Demonstrate exceptional problem-solving skills, with an ability to see and solve issues before they affect business productivity
- Devise innovative ideas for solving hard technical problems involving distributed systems, scale and security and translate these ideas into designs and implementation
- Implement best practices when it comes to availability, scalability, operational excellence, and efficiency
- Engage with application developers throughout the full development life-cycle – from inception and design to deployment, operation, and iterative development
- Drive conversations around system resiliency and observability
- Identify, triage, and automate systems. Evolve systems by pushing for change that improve reliability and developer velocity
- Help develop robust organizational practices around monitoring, alerting, testing, deployment, and incident response
- Help identify key uptime and performance metrics for production systems
- Participate in root cause analysis of production incidents
- Ensure security and auditing of the client environments
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Relations Account Manager
Przemysłowa 3, Wilda, Poznań
Wygasła: 03.02.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- effective oversight of client projects and implementations, execution of project plan activities and the building of relationships with client contacts
- developing, defining, and executing project plans, project scope, activities, schedules, budgets, and deliverables. Coordinating activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope
- managing the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project
- developing strong working relationships with assigned clients and FIS resources
- serving as a point of contact for clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries
- providing support in research and resolution of problems and inquiries
- interfacing with clients to determine present and future needs and discusses progress toward solutions
- coordinating with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place
- preparing periodic status l reporting
- keeping abreast of new products/services and changes to existing products/services
- maintaining comprehensive knowledge of applicable products, services and company policies and procedures
- identifying additional opportunities to provide more products, services, or other resources to customer
- participating in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering
- tracking and coordinating the resolution of customer concerns raised during implementation, operation, maintenance or product application or compatibility matters
- recreating client issues in test environment
- interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities
- managing and communicating expectations internally and externally
- educating clients on various FIS processes and procedures assisting with awareness, navigation, and self-help
- conducting regularly scheduled status calls with client to discuss important key project topics, to review projects in client’s queue and to discuss available service offerings
- other related duties assigned as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Technology Business Consultant
Sienna 73, Wola, Warszawa
Wygasła: 03.02.2024
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Managing projects of Treasury Management System upgrades at client environments including handling timelines and customer expectations
- Based on your skillset (e.g. treasury, cash management, accounting, capital markets) you will provide specialist knowledge to the MUA team and customers as well as you will be expected to extend your knowledge to other functional and technical areas
- Providing training to MUA clients on new functionalities
- Overseeing application issues, IT issues and communication within FIS and client’s organization
- Thrive to deliver quality, can’t wait to find a problem, figure out why it exists and, of course, solve it
- Be able to deliver against aggressive targets
- Be able to manage situations that others view as a crisis and steering a course through situations that result in a positive outcome
- Manage client’s expectations; deliver news and plans to clients in such a way that ensures client support, managing any given situation
- Work with other consultants in a supportive and collaborative way
- A working consultant - someone who roles up their sleeves and gets the job done rather than oversight only
- Will not require supervision but assess situations and call for assistance when required
- Ability to work hours to fulfil role as a consultant which will from time to time require work to be performed outside of normal business hours
od 7500 do 8500 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Representative Senior
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 18.01.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
senior specialist (Senior)
Obowiązki:
- Provide in-depth product support to FIS clients by resolving incoming inquiries
- Troubleshoot problems with malfunctioning software applications and recommends corrective action
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
- Document customer information and recurring technical issues to support product quality programs and product development
- Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes
- Works closely with Developers, Business Analysts and other Subject Matter Experts to triage and resolve functional and technical issues
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Representative
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 18.01.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Provide in-depth product support to FIS clients by resolving incoming inquiries
- Troubleshoot problems with malfunctioning software applications and recommends corrective action
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
- Document customer information and recurring technical issues to support product quality programs and product development
- Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Konsultant linii przychodzącej z językiem niemieckim (bez sprzedaży)
Przemysłowa 3, Wilda, Poznań
Wygasła: 17.01.2024
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Kontakt z klientami w języku niemieckim - odpowiadanie przez telefon na zapytania klientów dotyczących transakcji na kontach inwestycyjnych
- Zapewnienie wysokiej jakości obsługi klienta, pomoc przy rozwiązywaniu problemów i nieścisłości na koncie finansowym kontrahenta w oparciu o podane instrukcje
- Praca z wieloma aplikacjami i systemami komputerowymi
- Udział w działaniach zespołowych takich jak: spotkania zespołowe, projekty grupowe i inicjatywy rozwojowe
- Działanie w zakresie ulepszenia innowacyjnych procesów pracy oraz narzędzi
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Konsultant linii przychodzącej z językiem angielskim (bez sprzedaży)
Przemysłowa 3, Wilda, Poznań
Wygasła: 10.01.2024
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- Kontakt z klientami w języku angielskim - odpowiadanie przez telefon na zapytania klientów dotyczących transakcji na kontach inwestycyjnych
- Zapewnienie wysokiej jakości obsługi klienta, pomoc przy rozwiązywaniu problemów i nieścisłości na koncie finansowym kontrahenta w oparciu o podane instrukcje
- Praca z wieloma aplikacjami i systemami komputerowymi
- Udział w działaniach zespołowych takich jak: spotkania zespołowe, projekty grupowe i inicjatywy rozwojowe
- Działanie w zakresie ulepszenia innowacyjnych procesów pracy oraz narzędzi
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Relationship Delivery Manager
Przemysłowa 3, Wilda, Poznań
Wygasła: 07.01.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution
- Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client’s geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise
- Responsible for client satisfaction, maintaining client communication, overall management of the client relationship and delivery of outsourced solution
- Oversees and leads teams in delivery of continuous and effective outsourced solutions and ensures project completion within budget and in accordance with contract requirements
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Relations Account Manager
Przemysłowa 3, Wilda, Poznań
Wygasła: 29.12.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- effective oversight of client projects and implementations, execution of project plan activities and the building of relationships with client contacts
- developing, defining, and executing project plans, project scope, activities, schedules, budgets, and deliverables. Coordinating activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope
- managing the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project
- developing strong working relationships with assigned clients and FIS resources
- serving as a point of contact for clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries
- providing support in research and resolution of problems and inquiries
- interfacing with clients to determine present and future needs and discusses progress toward solutions
- coordinating with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place
- preparing periodic status l reporting
- keeping abreast of new products/services and changes to existing products/services
- maintaining comprehensive knowledge of applicable products, services and company policies and procedures
- identifying additional opportunities to provide more products, services, or other resources to customer
- participating in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering
- tracking and coordinating the resolution of customer concerns raised during implementation, operation, maintenance or product application or compatibility matters
- recreating client issues in test environment
- interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities
- managing and communicating expectations internally and externally
- educating clients on various FIS processes and procedures assisting with awareness, navigation, and self-help
- conducting regularly scheduled status calls with client to discuss important key project topics, to review projects in client’s queue and to discuss available service offerings
- other related duties assigned as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
ERP Systems Analyst
Sienna 73, Wola, Warszawa
Wygasła: 16.12.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Building Workday solutions, identifying improvement opportunities whilst also reengineering processes for greater efficiency
- Managing Workday upgrades and identifying opportunities to implement new functionality as it arrives
- Consulting with customers and advising on practices to maximise the effectiveness of our HR system solutions
- Arranging and conducting tests and ensuring our customers have the training and tools required
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Technology Business Consultant
Sienna 73, Wola, Warszawa
Wygasła: 15.12.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Managing projects of Treasury Management System upgrades at client environments including handling timelines and customer expectations
- Based on your skillset (e.g. treasury, cash management, accounting, capital markets) you will provide specialist knowledge to the MUA team and customers as well as you will be expected to extend your knowledge to other functional and technical areas
- Providing training to MUA clients on new functionalities
- Overseeing application issues, IT issues and communication within FIS and client’s organization
- Thrive to deliver quality, can’t wait to find a problem, figure out why it exists and, of course, solve it
- Be able to deliver against aggressive targets
- Be able to manage situations that others view as a crisis and steering a course through situations that result in a positive outcome
- Manage client’s expectations; deliver news and plans to clients in such a way that ensures client support, managing any given situation
- Work with other consultants in a supportive and collaborative way
- A working consultant - someone who roles up their sleeves and gets the job done rather than oversight only
- Will not require supervision but assess situations and call for assistance when required
- Ability to work hours to fulfil role as a consultant which will from time to time require work to be performed outside of normal business hours
od 7500 do 8500 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Services Manager
Sienna 73, Wola, Warszawa
Wygasła: 15.12.2023
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- Develops strong working relationships with assigned clients and FIS resources
- Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing
- Manages and communicates expectations internally and externally
- Manages the service component of the client relationship
- Conducts service value reviews
- Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items
- Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in clients queue and to discuss available service offerings
- Acts as an escalation point between client and request desk
- Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent
- Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty
- In the event of a contractual penalty, calculates and processes service level credits, informs billing team and notifies client on timing of credit receipt
- Provides oversight on commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time
- Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager
- May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering
- Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments
- Other related duties assigned as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Project Manager Senior
Sienna 73, Wola, Warszawa
Wygasła: 15.12.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
senior specialist (Senior)
Obowiązki:
- Manage projects with customers to onboard new customers
- Manage complex customer projects and/or evolutions
- Manage complex internal projects/evolutions within the SWIFT Service bureau
- Perform installations/configurations for all SWIFT software stack where required
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Treasury Implementation Consultant
Sienna 73, Wola, Warszawa
Wygasła: 15.12.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- execute Professional Services contracts by delivering on and off-site consultancy
- provide Cash management and Treasury expertise and resolve specific product issues
- assist clients to configure licensed modules and deliver training as required
- develop a sound understanding of the fundamental modules within the Integrity product
- develop your understanding of the database structure
- provide continual feedback to the project manager promptly highlighting any potential issues to allow a pro-active solution to be offered
- mentor and support less experienced consultants
- Transfer knowledge to other members of the PS team that have been identified as having the base skill level necessary
- responsible for identifying opportunities where additional services beyond the core implementation tasks may be offered, and work closely with your line management and project manager to document changes to the scope of each project and pursue such opportunities
- you will be expected to achieve a minimum annual chargeability of 80%
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Konsultant linii przychodzącej z językiem niemieckim (bez sprzedaży)
Przemysłowa 3, Wilda, Poznań
Wygasła: 14.12.2023
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Kontakt z klientami w języku niemieckim - odpowiadanie przez telefon na zapytania klientów dotyczących transakcji na kontach inwestycyjnych
- Zapewnienie wysokiej jakości obsługi klienta, pomoc przy rozwiązywaniu problemów i nieścisłości na koncie finansowym kontrahenta w oparciu o podane instrukcje
- Praca z wieloma aplikacjami i systemami komputerowymi
- Udział w działaniach zespołowych takich jak: spotkania zespołowe, projekty grupowe i inicjatywy rozwojowe
- Działanie w zakresie ulepszenia innowacyjnych procesów pracy oraz narzędzi
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Representative
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 14.12.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Provide in-depth product support to FIS clients by resolving incoming inquiries
- Troubleshoot problems with malfunctioning software applications and recommends corrective action
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
- Document customer information and recurring technical issues to support product quality programs and product development
- Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Representative Senior
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 14.12.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
senior specialist (Senior)
Obowiązki:
- Provide in-depth product support to FIS clients by resolving incoming inquiries
- Troubleshoot problems with malfunctioning software applications and recommends corrective action
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
- Document customer information and recurring technical issues to support product quality programs and product development
- Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes
- Works closely with Developers, Business Analysts and other Subject Matter Experts to triage and resolve functional and technical issues
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. obsługi klienta z językiem niemieckim (bez sprzedaży)
Przemysłowa 3, Wilda, Poznań
Wygasła: 14.12.2023
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Kontakt z klientami w języku niemieckim
- Zapewnienie wysokiej jakości obsługi klienta, pomoc przy rozwiązywaniu problemów i nieścisłości na koncie finansowym kontrahenta w oparciu o podane instrukcje
- Praca z wieloma aplikacjami i systemami komputerowymi
- Udział w działaniach zespołowych takich jak: spotkania zespołowe, projekty grupowe i inicjatywy rozwojowe
- Działanie w zakresie ulepszenia innowacyjnych procesów pracy oraz narzędzi
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. obsługi klienta z językiem angielskim
Przemysłowa 3, Wilda, Poznań
Wygasła: 14.12.2023
dodatkowa / tymczasowa
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- Kontakt z klientami w języku angielskim
- Zapewnienie wysokiej jakości obsługi klienta, pomoc przy rozwiązywaniu problemów i nieścisłości na koncie finansowym kontrahenta w oparciu o podane instrukcje
- Praca z wieloma aplikacjami i systemami komputerowymi
- Udział w działaniach zespołowych takich jak: spotkania zespołowe, projekty grupowe i inicjatywy rozwojowe
- Działanie w zakresie ulepszenia innowacyjnych procesów pracy oraz narzędzi
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. obsługi klienta - rynek US (z jęz. angielskim)
Przemysłowa 3, Wilda, Poznań
Wygasła: 13.12.2023
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Procesowanie transkacji finansowych w naszych wewnętrznych aplikacjach;
- Zapewnienie poprawności danych w systemie, w oparciu o otrzymane instrukcje;
- Kontakt z klientami ze Stanów Zjednoczonych- zarówno pisemny (listy, e-maile), jak i telefoniczny;
- Jednoczesna obsługa kilku programów komputerowych
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Treasury Associate
Przemysłowa 3, Wilda, Poznań
Wygasła: 09.12.2023
additional / temporary
umowa o pracę
home office work
hybrid work
hybrid work
assistant, junior specialist (Junior)
Obowiązki:
- We are looking for a Junior Treasury Associate who will support us for a fixed-term contract (6 months)
- You responsibilities:
- ✅Executing book and bank payment activity balancing controls,
- ✅Performing cash transactions and wire orders settlement,
- ✅Investigating unidentified receipts by contacting banking partners and cooperating departments
- ✅Providing payments confirmation, processing recall/stop payment/ amendment cases,
- ✅Processing end of day payments validation controls
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Analyst
Sienna 73, Wola, Warszawa
Wygasła: 07.12.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Delivering working product increments to our clients, on time, on budget and according to the best quality standards
- Working with product management, stakeholders, peers and teams to define and prioritize the product backlog for your team
- Engaging in scrum rituals and ceremonies
- Driving improvements in solution design, analysis and testing activities
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Analyst
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 07.12.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Delivering working product increments to our clients, on time, on budget and according to the best quality standards
- Working with product management, stakeholders, peers and teams to define and prioritize the product backlog for your team
- Engaging in scrum rituals and ceremonies
- Driving improvements in solution design, analysis and testing activities
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Application Support with Linux
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 03.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Provide in-depth product support to FIS clients by resolving incoming inquiries
- Troubleshoot problems with malfunctioning software applications and recommends corrective action
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
- Document customer information and recurring technical issues to support product quality programs and product development
- Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Software Engineer
Sienna 73, Wola, Warszawa
Wygasła: 19.11.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
junior specialist (Junior)
Obowiązki:
- responsible for the development of new features and maintenance of payment processing application,
- working with the latest payment solutions (PSD2, SWIFT, SEPA, SEPA Instant),
- coding, testing, debugging, and documenting software applications,
- analyzing requirements and translating business requirements into product designs
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Recruiter
Przemysłowa 3, Wilda, Poznań
Wygasła: 16.11.2023
full-time, additional / temporary
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Leads new requisition meetings with hiring managers supporting searches with a focus on Sales, Software Support, Technology, Marketing, Product Management, Training, Finance, Clerical, Customer Service or other type of job openings within FIS
- Performs full-cycle recruiting for company’s open jobs: conducts in-depth requisition launch meetings, advertises, recruits, screens, interviews, and assesses candidates to ensure only qualified and interested candidates are presented to hiring managers
- Guides hiring managers through the interview, selection, reference and offer stages
- Manages candidate experience including positioning the opportunity and company, conducting phone screens, coordinate interview schedules, summarize feedback, make hiring recommendations and manage the offer process
- Successfully track progress on requisitions and candidates within recruiting system
- Maintain a focus on the marketplace and communicate market intelligence as appropriate
- Manage special projects as needed to improve the overall functionality of the recruiting organization
- Protect company proprietary and confidential information
- Other related duties assigned as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Recruiter
Sienna 73, Wola, Warszawa
Wygasła: 16.11.2023
full-time, additional / temporary
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Leads new requisition meetings with hiring managers supporting searches with a focus on Sales, Software Support, Technology, Marketing, Product Management, Training, Finance, Clerical, Customer Service or other type of job openings within FIS
- Performs full-cycle recruiting for company’s open jobs: conducts in-depth requisition launch meetings, advertises, recruits, screens, interviews, and assesses candidates to ensure only qualified and interested candidates are presented to hiring managers
- Guides hiring managers through the interview, selection, reference and offer stages
- Manages candidate experience including positioning the opportunity and company, conducting phone screens, coordinate interview schedules, summarize feedback, make hiring recommendations and manage the offer process
- Successfully track progress on requisitions and candidates within recruiting system
- Maintain a focus on the marketplace and communicate market intelligence as appropriate
- Manage special projects as needed to improve the overall functionality of the recruiting organization
- Protect company proprietary and confidential information
- Other related duties assigned as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Recruiter
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 16.11.2023
full-time, additional / temporary
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
senior specialist (Senior)
Obowiązki:
- Leads new requisition meetings with hiring managers supporting searches with a focus on Sales, Software Support, Technology, Marketing, Product Management, Training, Finance, Clerical, Customer Service or other type of job openings within FIS
- Performs full-cycle recruiting for company’s open jobs: conducts in-depth requisition launch meetings, advertises, recruits, screens, interviews, and assesses candidates to ensure only qualified and interested candidates are presented to hiring managers
- Guides hiring managers through the interview, selection, reference and offer stages
- Manages candidate experience including positioning the opportunity and company, conducting phone screens, coordinate interview schedules, summarize feedback, make hiring recommendations and manage the offer process
- Successfully track progress on requisitions and candidates within recruiting system
- Maintain a focus on the marketplace and communicate market intelligence as appropriate
- Manage special projects as needed to improve the overall functionality of the recruiting organization
- Protect company proprietary and confidential information
- Other related duties assigned as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Operation Software Analyst (Cloud)
Sienna 73, Wola, Warszawa
Wygasła: 12.11.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Capture migration requirements for Integrity platform
- Assist with creating cloud migration strategies; defining delivery architecture, creating the migration, cooperation with Devs and Product
- Installs, maintains and supports applications and major IT system components, subsystems
- Planning and executing the migration of workloads to Azure
- Optimizing the Azure environment for cost, performance, and security
- Managing and maintaining the Azure environment
- Providing guidance and training to internal IT staff on Azure best practices
- Identifying and implementing automation and scripting to streamline migration and management processes
- Developing and maintaining detailed documentation of the Azure environment
- Staying up to date with the latest Azure technologies and features
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Database Team Manager
Sienna 73, Wola, Warszawa
Wygasła: 12.11.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Meets commitments and provides excellent customer service at all times with internal and external clients
- Actively manages the Team of Database Administrators in Poland, motivate and develop
- Provides status reports (written and/or verbal) that are detailed to tasks and difficulties encountered – enables managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted
- Assists application groups with design development that meet current and future business requirements:
- Participates in logical design process of strategic projects and responsible for the physical design/implementation
- Participates as a member of development support team on projects
- Follows and meets project timelines and deadlines
- Understands and applies database concepts such as database definitions, parameters, database component placement, reorganization, access methods and security definitions
- Works with capacity planning, operations, application developers and other TSG teams on database performance and access issues
- Implements backup/recovery procedures to protect integrity of data in database environment
- Actively manages backups along with other database administrators to ensure processes are successful and we can recover as a result
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Services Manager
Sienna 73, Wola, Warszawa
Wygasła: 10.11.2023
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- Develops strong working relationships with assigned clients and FIS resources
- Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing
- Manages and communicates expectations internally and externally
- Manages the service component of the client relationship
- Conducts service value reviews
- Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items
- Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in clients queue and to discuss available service offerings
- Acts as an escalation point between client and request desk
- Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent
- Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty
- In the event of a contractual penalty, calculates and processes service level credits, informs billing team and notifies client on timing of credit receipt
- Provides oversight on commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time
- Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager
- May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering
- Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments
- Other related duties assigned as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Konsultant linii przychodzącej z językiem niemieckim (bez sprzedaży)
Przemysłowa 3, Wilda, Poznań
Wygasła: 10.11.2023
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Kontakt z klientami w języku niemieckim - odpowiadanie przez telefon na zapytania klientów dotyczących transakcji na kontach inwestycyjnych
- Zapewnienie wysokiej jakości obsługi klienta, pomoc przy rozwiązywaniu problemów i nieścisłości na koncie finansowym kontrahenta w oparciu o podane instrukcje
- Praca z wieloma aplikacjami i systemami komputerowymi
- Udział w działaniach zespołowych takich jak: spotkania zespołowe, projekty grupowe i inicjatywy rozwojowe
- Działanie w zakresie ulepszenia innowacyjnych procesów pracy oraz narzędzi
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. obsługi klienta z językiem niemieckim (bez sprzedaży)
Przemysłowa 3, Wilda, Poznań
Wygasła: 10.11.2023
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Kontakt z klientami w języku niemieckim
- Zapewnienie wysokiej jakości obsługi klienta, pomoc przy rozwiązywaniu problemów i nieścisłości na koncie finansowym kontrahenta w oparciu o podane instrukcje
- Praca z wieloma aplikacjami i systemami komputerowymi
- Udział w działaniach zespołowych takich jak: spotkania zespołowe, projekty grupowe i inicjatywy rozwojowe
- Działanie w zakresie ulepszenia innowacyjnych procesów pracy oraz narzędzi
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Treasury Consultant
Sienna 73, Wola, Warszawa
Wygasła: 10.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- We are looking for experienced Consultants to join the Enterprise Treasury Professional Services team. The successful candidates will engage within the treasury function within the client’s business, in order to assist clients to configure and implement all the licensed Quantum Treasury Management System modules, deliver training and make pro-active suggestions to improve processes where applicable
- Responsible for completion of consulting assignments as part of FIS Treasury implementations and projects
- Implement other areas of our treasury software solutions and assist clients to re-engineer their business processes within a treasury context
- Mentor and support less experienced consultants, transferring specialist knowledge of Quantum to other members of the Professional Services team
- Display competency within the complex modules of Treasury, Commodities, Accounting and Risk Management
- Identify opportunities where additional services beyond the core implementation tasks may be offered and work closely with defined line management to pursue the opportunity
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Treasury Implementation Consultant
Sienna 73, Wola, Warszawa
Wygasła: 10.11.2023
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
- execute Professional Services contracts by delivering on and off-site consultancy
- provide Cash management and Treasury expertise and resolve specific product issues
- assist clients to configure licensed modules and deliver training as required
- develop a sound understanding of the fundamental modules within the Integrity product
- develop your understanding of the database structure
- provide continual feedback to the project manager promptly highlighting any potential issues to allow a pro-active solution to be offered
- mentor and support less experienced consultants
- Transfer knowledge to other members of the PS team that have been identified as having the base skill level necessary
- responsible for identifying opportunities where additional services beyond the core implementation tasks may be offered, and work closely with your line management and project manager to document changes to the scope of each project and pursue such opportunities
- you will be expected to achieve a minimum annual chargeability of 80%
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Project Manager
Sienna 73, Wola, Warszawa
Wygasła: 10.11.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Plan client delivery project from start to completion through all aspects of the Software Delivery Lifecycle,
- Manage consulting personnel including, effective communication and succession planning,
- In conjunction with the client and internal stakeholders, initiate and set goals for programs according to the strategic objectives of the business,
- Formulation, organisation and monitoring of a large project,
- Strictly control and manage deadlines, budgets and activities
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Technology Business Consultant
Sienna 73, Wola, Warszawa
Wygasła: 10.11.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Managing projects of Treasury Management System upgrades at client environments including handling timelines and customer expectations
- Based on your skillset (e.g. treasury, cash management, accounting, capital markets) you will provide specialist knowledge to the MUA team and customers as well as you will be expected to extend your knowledge to other functional and technical areas
- Providing training to MUA clients on new functionalities
- Overseeing application issues, IT issues and communication within FIS and client’s organization
- Thrive to deliver quality, can’t wait to find a problem, figure out why it exists and, of course, solve it
- Be able to deliver against aggressive targets
- Be able to manage situations that others view as a crisis and steering a course through situations that result in a positive outcome
- Manage client’s expectations; deliver news and plans to clients in such a way that ensures client support, managing any given situation
- Work with other consultants in a supportive and collaborative way
- A working consultant - someone who roles up their sleeves and gets the job done rather than oversight only
- Will not require supervision but assess situations and call for assistance when required
- Ability to work hours to fulfil role as a consultant which will from time to time require work to be performed outside of normal business hours
od 7500 do 8500 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Relations Manager
Przemysłowa 3, Wilda, Poznań
Wygasła: 29.10.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Day-to-day management of operations carried out by the assigned team to ensure the highest level of service to our clients
- Managing the workflow, processes and the staff between Poznan, and other offices, in partnership with peers located in the US and Poznan
- Continually improving the process while keeping key controls top of the mind
- Managing staff development, being point of escalation for clients, creating actionable objectives, and providing regular feedback on the progress, ensuring motivation and positive atmosphere within the team
- Close collaboration with the leadership group, both locally and globally, on various business improvements projects, related to workflow changes, system updates or other strategic initiatives
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Application Support with Linux
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 27.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Provide in-depth product support to FIS clients by resolving incoming inquiries
- Troubleshoot problems with malfunctioning software applications and recommends corrective action
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
- Document customer information and recurring technical issues to support product quality programs and product development
- Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. procesowania transakcji finansowych - rynek US (z jęz. angielskim)
Przemysłowa 3, Wilda, Poznań
Wygasła: 26.10.2023
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Procesowanie transkacji finansowych w naszych wewnętrznych aplikacjach;
- Zapewnienie poprawności danych w systemie, w oparciu o otrzymane instrukcje;
- Kontakt z klientami ze Stanów Zjednoczonych- zarówno pisemny (listy, e-maile), jak i telefoniczny;
- Jednoczesna obsługa kilku programów komputerowych
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Service Account Associate Senior
Przemysłowa 3, Wilda, Poznań
Wygasła: 25.10.2023
full-time, additional / temporary
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- The telephone and written answers from everyday to complex inquiries of our customers and consultants
- Responding to our customers' problems and finding solutions
- Compliance with quality standards, possible control function
- Verification of customer orders and, if necessary, corresponding post-processing
- Escalation of difficult issues and complaint management
- Participation in projects to implement the company's goals and improve certain processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Operations Software Analyst
Sienna 73, Wola, Warszawa
Wygasła: 19.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Application Management, Technische Umsetzung von Änderungen sowie Pflege und Automatisierung der Anwendungen
- Second-Level-Support für aufgetretene Fehler bzw. Mängel in den eingesetzten Systemen und Applikationen nach ITIL
- Betrieb und Weiterentwicklung der Bankenapplikationen
- Optimierung der Performance und Stabilität der Anwendungen
- Mitarbeit in Projekten und den umzusetzenden Security- und Releaseanforderungen
- System- und Applikationsprogrammierung und Scripting
- Enge Zusammenarbeit mit der Softwareentwicklung
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Software Configuration Engineer
Sienna 73, Wola, Warszawa
Wygasła: 19.10.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Responsible for the customer specific software stack with regards to our banking application
- Software control and deployment using ClearCase on Solaris
- Deployment of releases, service packs and customer specific fixes and change requests
- Cooperation with internal and external software development teams
- Assure the compliance with regulatory and audit requirements and programming guidelines
- Support and take part in new business projects
- Support and participation in new business projects
- On-call duties
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Operations Software Analyst (German Speaker)
Sienna 73, Wola, Warszawa
Wygasła: 19.10.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Setup, integration and parameter definition of applications new releases
- Support and maintain business processes and/or technical components (especially customized solutions) in FIS applications
- Invent and implement new ideas to automate existing processes
- Analyse, check and solve assigned daily issues or route to proper department
- Cooperation with first and second level support teams in the event of workarounds or troubleshooting in the customer environment within Incident Management
- Apply new solutions to speed up workflow and increase customers' satisfaction
- IT service management considering ITIL service and process standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Services Account Associate Specialist
Przemysłowa 3, Wilda, Poznań
Wygasła: 19.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Working on multiple applications and technological solutions to complete your daily tasks
- Developing strong subject-matter knowledge and being able to assist leadership team as a go-to person for feedback and process expertise during various projects and daily queue management
- Handling multiple processing priorities to flexibly navigate between the tasks
- Drafting procedures and training materials, facilitating meetings and acting as a team lead during manager’s absence
- Taking part in team-based activities such as: team meetings, various group projects and initiatives, assisting in training of new team members and acting as a go-to expert for processing questions
- Thinking outside the box and applying innovative approach to solve various processing related issues
- Acting as a key resource for the Condor transition project (system conversion)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Konsultant linii przychodzącej z językiem angielskim (bez sprzedaży)
Przemysłowa 3, Wilda, Poznań
Wygasła: 15.10.2023
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- Kontakt z klientami w języku angielskim - odpowiadanie przez telefon na zapytania klientów dotyczących transakcji na kontach inwestycyjnych
- Zapewnienie wysokiej jakości obsługi klienta, pomoc przy rozwiązywaniu problemów i nieścisłości na koncie finansowym kontrahenta w oparciu o podane instrukcje
- Praca z wieloma aplikacjami i systemami komputerowymi
- Udział w działaniach zespołowych takich jak: spotkania zespołowe, projekty grupowe i inicjatywy rozwojowe
- Działanie w zakresie ulepszenia innowacyjnych procesów pracy oraz narzędzi
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Managed Service Operations Analyst
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 15.10.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- As a Managed Service Operations Analyst, you will work with various Derivative Exchanges, Clearing Brokers and FIS teams supporting the front to back trade lifecycle, from post trade execution through to settlement
- You will form partnerships with our client’s oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements
- You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and support a 'we challenge' mindset
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Services Account Senior with German
Przemysłowa 3, Wilda, Poznań
Wygasła: 15.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- The telephone and written answers (email, chat) from everyday to complex inquiries of our customers and consultants
- Responding to our customers' problems and finding solutions
- Compliance with quality standards, possible control function
- Verification of customer orders and, if necessary, corresponding post-processing
- Escalation of difficult issues and complaint management
- Participation in projects to implement the company's goals and improve certain processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Services Account Associate (US CC)
Przemysłowa 3, Wilda, Poznań
Wygasła: 15.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- You will be a part of the new team responsible for direct phone service for mutual fund clients
- Answering routine to complex customer inquiries via phone
- Determining customer concerns and contributing to the resolution by offering solutions within scope of information given in the Polices & Procedures
- Working on multiple applications and technological solutions
- Taking part in team-based activities such as: team meetings, group projects and development initiatives
- Thinking outside the box to improve and innovate our workflows and tools
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Treasury Analyst I
Przemysłowa 3, Wilda, Poznań
Wygasła: 15.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Executing book and bank payment activity balancing controls,
- Performing cash transactions and wire orders settlement, investigating unidentified receipts by contacting banking partners and cooperating departments, executing return of funds,
- Processing Regular Savings Plans/ACH files transfer and following-up rejections,
- Transmitting redemption and dividend deals to payment system,
- Providing payments confirmation, processing recall/stop payment/ amendment cases,
- Executing foreign exchange transactions,
- Processing fund custody payments involving file transfers via electronic banking interfaces and internal transfers,
- Preparing reports by collecting, analyzing, and summarizing information,
- Processing end of day payments validation controls
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Services Account Associate with English & French (Canada market)
Przemysłowa 3, Wilda, Poznań
Wygasła: 15.10.2023
pełny etat, dodatkowa / tymczasowa
umowa o pracę
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- Processing account maintenance and financial transactions based on written instructions received from our customers
- Responding to clients’ requests via phone, letters, and emails
- Working on multiple applications and technological solutions
- Taking part in team-based activities such as: team meetings, group projects and development initiatives
- Thinking outside the box to improve and innovative our workflows and tools
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Representative Specialist with German
Przemysłowa 3, Wilda, Poznań
Wygasła: 15.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Ensuring the highest level of service through e-mail and phone to our clients
- Providing direct support to the clients and business partners with regards to their operational queries and business initiatives
- Taking part in projects related to client service
- Recommending and adhering to continuous improvement concepts
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Relations Manager (German & English speaker)
Przemysłowa 3, Wilda, Poznań
Wygasła: 15.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Day-to-day management of operations carried out by the assigned team to ensure the highest level of service to our clients
- Managing the workflow, processes and the staff between Poznan, and other offices, in partnership with peers located in the EMEA region
- Continually improving the process while keeping key controls top of the mind
- Managing staff development, being point of escalation for clients, creating actionable objectives, and providing regular feedback on the progress, ensuring motivation and positive atmosphere within the team
- Close collaboration with the leadership group, both locally and globally, on various business improvements projects, related to workflow changes, system updates or other strategic initiatives
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Implementation Consultant (Treasury)
Warszawa
Wygasła: 14.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Execute Professional Services contracts by delivering on and off-site consultancy
- Provide Cash management and Treasury expertise and resolve specific product issues
- Assist clients to configure licensed modules and deliver training as required
- Develop a sound understanding of the fundamental modules within the Integrity product
- Develop your understanding of the database structure
- Provide continual feedback to the project manager promptly highlighting any potential issues to allow a pro-active solution to be offered
- Mentor and support less experienced consultants
- Transfer knowledge to other members of the PS team that have been identified as having the base skill level necessary
- Responsible for identifying opportunities where additional services beyond the core implementation tasks may be offered, and work closely with your Line management and project manager to document changes to the scope of each project and pursue such opportunities
- You will be expected to achieve a minimum annual chargeability of 80%
od 12000 do 17000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Technology Business Consultant
Sienna 73, Psie Pole, Wrocław
Wygasła: 14.10.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Managing projects of Treasury Management System upgrades at client environments including handling timelines and customer expectations
- Based on your skillset (e.g. treasury, cash management, accounting, capital markets) you will provide specialist knowledge to the MUA team and customers as well as you will be expected to extend your knowledge to other functional and technical areas
- Providing training to MUA clients on new functionalities
- Overseeing application issues, IT issues and communication within FIS and client’s organization
- Thrive to deliver quality, can’t wait to find a problem, figure out why it exists and, of course, solve it
- Be able to deliver against aggressive targets
- Be able to manage situations that others view as a crisis and steering a course through situations that result in a positive outcome
- Manage client’s expectations; deliver news and plans to clients in such a way that ensures client support, managing any given situation
- Work with other consultants in a supportive and collaborative way
- A working consultant - someone who roles up their sleeves and gets the job done rather than oversight only
- Will not require supervision but assess situations and call for assistance when required
- Ability to work hours to fulfil role as a consultant which will from time to time require work to be performed outside of normal business hours
od 7500 do 8500 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Technology Business Consultant
Sienna 73, Wola, Warszawa
Wygasła: 14.10.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Managing projects of Treasury Management System upgrades at client environments including handling timelines and customer expectations
- Based on your skillset (e.g. treasury, cash management, accounting, capital markets) you will provide specialist knowledge to the MUA team and customers as well as you will be expected to extend your knowledge to other functional and technical areas
- Providing training to MUA clients on new functionalities
- Overseeing application issues, IT issues and communication within FIS and client’s organization
- Thrive to deliver quality, can’t wait to find a problem, figure out why it exists and, of course, solve it
- Be able to deliver against aggressive targets
- Be able to manage situations that others view as a crisis and steering a course through situations that result in a positive outcome
- Manage client’s expectations; deliver news and plans to clients in such a way that ensures client support, managing any given situation
- Work with other consultants in a supportive and collaborative way
- A working consultant - someone who roles up their sleeves and gets the job done rather than oversight only
- Will not require supervision but assess situations and call for assistance when required
- Ability to work hours to fulfil role as a consultant which will from time to time require work to be performed outside of normal business hours
od 7500 do 8500 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Representative with Linux
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 13.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Provide in-depth product support to FIS clients by resolving incoming inquiries
- Troubleshoot problems with malfunctioning software applications and recommends corrective action
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
- Document customer information and recurring technical issues to support product quality programs and product development
- Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Services Account Associate II (with basic German)
Przemysłowa 3, Wilda, Poznań
Wygasła: 24.09.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
junior specialist (Junior)
Obowiązki:
- Perform all assigned transaction processing, quality control, and associated tasks and ensure that all work is completed in accordance with Client Delivery - Operations policies, procedures and governing regulations
- Ensure that all assigned transaction processing and quality control are completed in accordance with the quality standards and turnaround times set by the Client Delivery - Operations
- Carry out assigned system testing functions. Participate and provide feedback to business process and procedural realignment projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Treasury Analyst I
Przemysłowa 3, Wilda, Poznań
Wygasła: 24.09.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
junior specialist (Junior)
Obowiązki:
- Executing book and bank payment activity balancing controls,
- Performing cash transactions and wire orders settlement, investigating unidentified receipts by contacting banking partners and cooperating departments, executing return of funds,
- Processing Regular Savings Plans/ACH files transfer and following-up rejections,
- Transmitting redemption and dividend deals to payment system,
- Providing payments confirmation, processing recall/stop payment/ amendment cases,
- Executing foreign exchange transactions,
- Processing fund custody payments involving file transfers via electronic banking interfaces and internal transfers,
- Preparing reports by collecting, analyzing, and summarizing information,
- Processing end of day payments validation controls
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Relations Manager
Przemysłowa 3, Wilda, Poznań
Wygasła: 24.09.2023
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Day-to-day management of operations carried out by the assigned team to ensure the highest level of service to our clients
- Managing the workflow, processes and the staff between Poznan, and other offices, in partnership with peers located in the US and Poznan
- Continually improving the process while keeping key controls top of the mind
- Managing staff development, being point of escalation for clients, creating actionable objectives, and providing regular feedback on the progress, ensuring motivation and positive atmosphere within the team
- Close collaboration with the leadership group, both locally and globally, on various business improvements projects, related to workflow changes, system updates or other strategic initiatives
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Representative with English and Czech Language
Przemysłowa 3, Wilda, Poznań
Wygasła: 21.09.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Ensuring the highest level of service through e-mail and phone to our clients
- Providing direct support to the clients and business partners with regards to their operational queries and business initiatives
- Taking part in projects related to client service
- Recommending and adhering to continuous improvement concepts
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Konsultant linii przychodzącej z językiem niemieckim (bez sprzedaży)
Przemysłowa 3, Wilda, Poznań
Wygasła: 20.09.2023
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- Kontakt z klientami w języku niemieckim - odpowiadanie przez telefon na zapytania klientów dotyczących transakcji na kontach inwestycyjnych
- Zapewnienie wysokiej jakości obsługi klienta, pomoc przy rozwiązywaniu problemów i nieścisłości na koncie finansowym kontrahenta w oparciu o podane instrukcje
- Praca z wieloma aplikacjami i systemami komputerowymi
- Udział w działaniach zespołowych takich jak: spotkania zespołowe, projekty grupowe i inicjatywy rozwojowe
- Działanie w zakresie ulepszenia innowacyjnych procesów pracy oraz narzędzi
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Support Representative Senior
Sienna 73, Wola, Warszawa
Wygasła: 20.09.2023
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Provide outstanding customer service/user support with continuous focus on the usability of the Integrity platform, troubleshooting and resolving issues for end-users
- Provide support for operational processes such as user provisioning and access/account setup using administrative tools and platform functionality
- Responds to customer product inquiries and recommends corrective action
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications
- Documents customer information and recurring technical issues to support product quality programs and product development
- Recreates client issues in test environment, identifies/documents how applications and systems interact to support business processes
- Work with the team to plan and implement maintenance functions that are required to support the platform
- Work independently and run assignments, timelines and deliverables effectively
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. procesowania transakcji finansowych - rynek US (z jęz. angielskim)
Przemysłowa 3, Wilda, Poznań
Wygasła: 17.09.2023
pełny etat
umowa o pracę
praca stacjonarna
praca zdalna
praca hybrydowa
praca zdalna
praca hybrydowa
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Procesowanie transkacji finansowych w naszych wewnętrznych aplikacjach;
- Zapewnienie poprawności danych w systemie, w oparciu o otrzymane instrukcje;
- Kontakt z klientami ze Stanów Zjednoczonych- zarówno pisemny (listy, e-maile), jak i telefoniczny;
- Jednoczesna obsługa kilku programów komputerowych
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. obsługi klienta z językiem niemieckim (bez sprzedaży)
Przemysłowa 3, Wilda, Poznań
Wygasła: 25.06.2023
pełny etat
umowa o pracę
praca zdalna
praca hybrydowa
praca hybrydowa
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Kontakt z klientami w języku niemieckim
- Zapewnienie wysokiej jakości obsługi klienta, pomoc przy rozwiązywaniu problemów i nieścisłości na koncie finansowym kontrahenta w oparciu o podane instrukcje
- Praca z wieloma aplikacjami i systemami komputerowymi
- Udział w działaniach zespołowych takich jak: spotkania zespołowe, projekty grupowe i inicjatywy rozwojowe
- Działanie w zakresie ulepszenia innowacyjnych procesów pracy oraz narzędzi
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Managed Service Operations Analyst, FIS University Program
Curie-Skłodowskiej 12, Śródmieście, Wrocław
Wygasła: 24.06.2023
full-time
umowa o pracę
full office work
hybrid work
hybrid work
junior specialist (Junior)
Obowiązki:
- Supporting the front-to-back trade lifecycle, from post-trade execution through to settlement
- Cooperating with internal stakeholders such as: trading desks, middle offices, and client relation teams as well as external parties including exchanges, brokers and institutional clients
- Trades acceptance and allocation
- Performance of trade closeouts
- Reconciliation of trades, positions, and cash
- Breaks resolution
- Collateral management tasks
- Regulatory reporting
- Work in our on-site teams to learn the practical side of the world of derivatives
- Operate on tools and applications commonly used among brokers on the market
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
