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consult with the business to develop and drive the People Strategy aligned to business goals/strategies for Function/Brand/Market as well as being the main point of contact for all leaders inside the organization and first point of contact for any people-related escalations
lead delivery of people solutions, adapt the expert information ensure delivery for areas including: Talent Management initiatives (Performance evaluation (PDR/PEP), Talent review and succession planning, career frameworks), Engagement initiatives (Engagement survey, Team Member Engagement), Organization design and Leadership and team effectiveness, Team member change management in support of business initiatives and Compensation & Benefits advice
responsible for Employee Life Cycle processes: attraction (support for TA), retention (including pulse checks) and exits (including exit interviews)
actively participate in the attraction and set up of new teams/processes in GBS by gathering initial market data including talent pool and pricing, coordination with Talent Acquisition, role evaluation done by Total Rewards and introducing new marketable solutions
partner with People Centers of Expertise (Learning, Leadership Coaching, Compensation, Benefits, Team Member Relations, Talent Acquisition) to support the delivery of strategic initiatives and day to day people needs (Job evaluation, compensation adjustments, job offers, team member relations trends)
close cooperation with Total Reward (TR) incl. implementation of all TR programs, validating data for e.g. PDR (Performance and Development Review) payment data incl. bonus payment, market adjustment
Cooperation with Legal, Compliance, and Privacy Teams, including contract management and Cooperation with Team Member Services Team (HR Services) on ongoing processes improvement e.g. remote onboarding design process
Be the are first point-of-contact for our team members’ questions about HR policies and processes, also related to Benefits, Payroll, Compensation, Talent Acquisition, etc
Guide our team members through HR related queries and issues, helping them with transactions and educating them on the system specifics
Present excellent communication skills and operate in international, matrix organization with consumer oriented attitude
Handle multiple tasks simultaneously in a fast-paced environment
Being the first point of contact for client assistance
Resolving nearly all Tier 1 problems by applying standard procedures, including ensuring compliance with applicable regulations
Receiving and processing work requests that may involve multiple steps, following established procedures
Escalating incidents/service requests, as appropriate
Resolving work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution
Managing multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members
Providing remote administration and troubleshooting
Resolve nearly all Tier 1 problems by applying standard procedures, including ensuring compliance with applicable regulations
Receive and process requests that may involve multiple steps, following established procedures
Escalate incidents/service requests
Resolve work requests that may involve coordination with other responsibilities. Identify IT colleagues or vendors needed to resolve an issue and ensure problem resolution
Manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members
Support Learning & Development by performing the following tasks: tracks attendance for classroom sessions and e-learnings, coordinates and schedules language classes, supports logistic activities related to L&D such as classroom booking, scheduling sessions in LMS; sends evaluation surveys, pre works
Support Talent and Performance Management
Runs and distributes reports, provides insights and makes recommendations for Process Improvements, supports PDR - Performance & Development Process
Partner with market representatives to support effective compliance and DE&I training delivery on all sites by preparing reports, informing the employees and supervisors that compliance modules are mandatory. Troubleshooting. Informing managers about the completion status via tickets
LMS (LearningLab) administration: creating learning plans, enrollments, events, sessions, groups, solving user issues, uploading and replacing content, rosters bulk uploads
Cooperate with other HR internal teams/departments. Operate effectively as part of a larger team and manage own work
Actively participate in improvement and development of company’s policies and procedures
Involvement in escalation handling process
Propose cost saving or quality improvements, implement and document them
Apply structured problem-solving approach. Pursue multiple sources to deepen understanding of issue/s
Generate key insights, uncovers root cause and propose recommendation, engage the right stakeholders
Understand KPIs and drivers and quantify impact of not hitting them
Coaching and Training the Team: Developing goals and objectives with direct reports and providing appropriate follow-up. Conducting monthly check-in’s (1:1) with each direct report to discuss performance, development, etc. Completing performance reviews in a timely manner,
Supervising processes delivery for HR Services, including processing HR systems transactions and general requests for all company entities and brands,
Managing daily operations by assigning, monitoring, and reviewing performed tasks and duties. Helping to set priorities for the team by managing workload, absences and urgent requests,
Preparing various analytical reports to manage case and activities performance based on the available dashboards,
Preparing regular analysis of HR Systems transactions/cases to ensure they are completed with high quality and in a timely manner,
Supporting Team Coordinators by coaching them in daily team management
Execution and delivery of HR Services:
Provide information and advice on complex or non-routine People policies, processes and practices,
Provide people and business leader support - assist in large projects, service transitions, reorganizations, communication planning,
Track and report People metrics and identify trends for the COEs,
Liaising with P&O Partners, Total Rewards, Payroll, Team Members, and Line Managers, as required in order to support team members in resolving cases,
Providing subject matter expertise, testing, process revision, and training support
Process Improvement:
Support the Process Improvement Project Leader with gathering and validating information for Process Improvement work,
Support the team members in completing process Improvement work,
Identifying process improvement opportunities to maximize revenue and operating efficiency
Coaching and Training the Team: Developing goals and objectives with direct reports and providing appropriate follow-up. Conducting monthly check-in’s (1:1) with each direct report to discuss performance, development, etc. Completing performance reviews in a timely manner,
Supervising processes delivery for HR Services, including processing HR systems transactions and general requests for all company entities and brands,
Managing daily operations by assigning, monitoring, and reviewing performed tasks and duties. Helping to set priorities for the team by managing workload, absences and urgent requests,
Preparing various analytical reports to manage case and activities performance based on the available dashboards,
Preparing regular analysis of HR Systems transactions/cases to ensure they are completed with high quality and in a timely manner,
Supporting Team Coordinators by coaching them in daily team management
Execution and delivery of HR Services:
Provide information and advice on complex or non-routine People policies, processes and practices,
Provide people and business leader support - assist in large projects, service transitions, reorganizations, communication planning,
Track and report People metrics and identify trends for the COEs,
Liaising with P&O Partners, Total Rewards, Payroll, Team Members, and Line Managers, as required in order to support team members in resolving cases,
Providing subject matter expertise, testing, process revision, and training support
Process Improvement:
Support the Process Improvement Project Leader with gathering and validating information for Process Improvement work,
Support the team members in completing process Improvement work,
Identifying process improvement opportunities to maximize revenue and operating efficiency
Resolve nearly all Tier 1 problems by applying standard procedures, including ensuring compliance with applicable regulations
Receive and process requests that may involve multiple steps, following established procedures
Escalate incidents/service requests
Resolve work requests that may involve coordination with other responsibilities. Identify IT colleagues or vendors needed to resolve an issue and ensure problem resolution
Manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members
Being first point of contact for client assistance
Resolving nearly all Tier 1 problems by applying standard procedures, including ensuring compliance with applicable regulations
Receiving and processesing work requests that may involve multiple steps, following established procedures
Escalating incidents/service requests, as appropriate
Resolving work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution
Managing multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members
Providing remote administration and troubleshooting
The HR Services Specialist serves as employees’ first point-of-contact for questions about HR policies and processes, and executes against key HR processes as assigned (i.e. Compensation, Talent Acquisition, Employee Relations, Organizational Effectiveness, etc.). The specialist is responsible for answering employees’ queries, educating QVC associates about Workday and/or knowledge management system or routing them to the appropriate individual while tracking all customer contact in the internal corporate database
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounts Payable Specialist with Italian
Wielicka 30, Podgórze, Kraków
Wygasła: 05.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Validating and processing different types of incoming documents (PO and non-PO invoices, T&E reports, bank statements)
Researching invoice discrepancies, performing necessary corrections to ensure timely and accurate payments to vendors
Participating in payment process by providing analytical support
Performing activities related to the month end closing (accruals and/or journal entries preparation, sub-ledger account reconciliation)
Acting as a point of contact for inquiries from vendors and other QVC Teams
Preparing and reviewing process documentation (i.e. desktop procedures, flowcharts)
Participating in internal projects and Continuous Improvement initiatives
Liaising with other departments i.e. Treasury, Procurement, Vendor Master Data
Any other ad hoc tasks assigned by GBS Management Team
Being first point of contact for client assistance
Resolving nearly all Tier 1 problems by applying standard procedures, including ensuring compliance with applicable regulations
Receiving and processesing work requests that may involve multiple steps, following established procedures
Escalating incidents/service requests, as appropriate
Resolving work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution
Managing multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members
Providing remote administration and troubleshooting
Being first point of contact for client assistance
Resolving nearly all Tier 1 problems by applying standard procedures, including ensuring compliance with applicable regulations
Receiving and processesing work requests that may involve multiple steps, following established procedures
Escalating incidents/service requests, as appropriate
Resolving work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution
Managing multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members
Providing remote administration and troubleshooting
Responsible for the implementation, completion, and maintenance of Sarbanes-Oxley (SOX) internal control certification requirements
Highlight areas of risk and working with stakeholders to address issues
Support and report to the Manager Internal Controls by maintaining tight internal control by working with process owners to streamline and improve processes
Supply all documents related to certification requirements and answer questions and follow up on requests
Review the current processes to identify process gaps for further improvement by a description of the processes, solutions design and business documentation (e.g. RACI) related to global processes and systems
Identify automation opportunities, design - develop using industry best practices keeping scalability in focus
Own the ongoing operational execution of the program, coordinating internal resources and leading cross-functional teams to ensure all program stakeholders are fulfilling their responsibilities successfully
Measure project performance using appropriate tools and techniques, develop detailed project plans to monitor progress
Delivers Team Members HR Service support to managers and Team Members
Provides information and resolution to issues pertaining to calls and emails in a timely, courteous, and professional manner, providing high-quality, timely and professional customer service
Performs HR data entry into Workday and resolves Service Now tickets
Takes initiative to maintain documentation and current knowledge and understanding of People policies, practices, and procedures, creates process maps where applicable
HR Services Team Members are first point-of-contact for our team members’ questions about HR policies and processes, also related to Benefits, Payroll, Compensation, Talent Acquisition, etc. You would be also responsible for guiding our team members through HR related queries and issues, helping them with transactions and educating them on the system specifics
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Release Engineer
Wielicka 30, Podgórze, Kraków
Wygasła: 24.09.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Work under the guidance of individual development teams to define, configure and maintain release pipelines and jobs
Works closely with development teams to maintain the company's best practices with respect to source control management including version and audit-related controls. Manage release branches and merges of low to mid levels of complexity
Support Release Managers in the execution of release planning exercises and reporting with minimal guidance
Support normal execution and update to existing build scripts and jobs
Participates in technical design - can develop from specifications
Can troubleshoot applications problems and address them
Effectively identifies and escalates issues as appropriate
Shares knowledge effectively across IT team members
Collaborate with team on definition of test criteria, building of test scripts/automation and execution of the same
Delivers Team Members HR Service support to managers and Team Members
Provides information and resolution to issues pertaining to calls and emails in a timely, courteous, and professional manner, providing high-quality, timely and professional customer service
Performs HR data entry into Workday and resolves Service Now tickets
Takes initiative to maintain documentation and current knowledge and understanding of People policies, practices, and procedures, creates process maps where applicable
Acting as a point of contact for inquiries from vendors and other QVC Teams
Performing advanced research to reconcile supplier statements
Monitoring the daily workload, helping to set priorities for the team
Performing activities related to the month end closing, ensuring that balance sheet accounts related to Accounts Payable are properly reported and analyzed
Acting as a single point of contact regarding sensitive escalations, analysis of potential problems and solutions
Liaising with other departments i.e. Treasury, Procurement, Vendor Master Data
Preparing and reviewing process documentation (i.e. desktop procedures, flowcharts)
Driving standardization, proposing and implementing Continuous Improvements initiatives
Any other ad hoc tasks assigned by GBS Management Team
Being first point of contact for client assistance
Resolving nearly all Tier 1 problems by applying standard procedures, including ensuring compliance with applicable regulations
Receiving and processesing work requests that may involve multiple steps, following established procedures
Escalating incidents/service requests, as appropriate
Resolving work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution
Managing multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members
Providing remote administration and troubleshooting
Serves as the primary recipient of organization-wide Data Management Request Forms. Responsible for analyzing and processing high volumes of complex transactions including but not limited to job changes, org management, and position management
Support tasks associated with large-scale restructures including job changes, comp changes, manager changes as well as position and org management changes
Provide quality support with a high degree of customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs)
Coordinate cases with other team members to ensure requests are completed within the required service level agreement
Provides direction and education on data management processes
Track cases for documentation and work allocation purposes using the case management system
Ensures the timely entry of changes with the highest level of accuracy to ensure the integrity of data in Workday HCM system
Adheres to organizational and department-specific safety, confidentiality, values, policies, and standards
Share knowledge and ideas to support continued growth and process improvement for the data management team
Conduct weekly, monthly, quarterly, and annual audits of Workday data
Analyze audit data to identify issues; work through resolution and Workday clean up
Serves as the primary recipient of organization-wide Data Management Request Forms. Responsible for analyzing and processing high volumes of complex transactions including but not limited to job changes, org management and position management
Support tasks associated with large scale restructures including job changes, comp changes, manager changes as well as position and org management changes
Provide quality support with a high degree of customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs)
Coordinate cases with other team members to ensure requests are completed within required service level agreement
Provides direction and education on data management processes
Track cases for documentation and work allocation purposes using the case management system
Ensures the timely entry of changes with the highest level of accuracy to ensure the integrity of data in Workday HCM system
Adheres to organizational and department-specific safety, confidentiality, values, policies, and standards
Share knowledge and ideas to support continued growth and process improvement for the data management team
Conduct week, monthly, quarterly and annual audits of Workday data
Analyze audit data to identify issues; work through resolution and Workday clean up
HR Process Knowledge Coordinator - Learning and Talent Management
Wielicka 30, Podgórze, Kraków
Wygasła: 15.09.2023
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
Is in charge of responding to escalated team members' questions: First and Second Line of Support
Educating them on the People System and/or knowledge management system in question or forwarding them to the relevant individual (COEs), while tracking all customer contact in the internal service tool
Act as a backup Team Lead when necessary
Collaborates with other delivery teams and ensures that all required documentation is up to date
Responsible for teaching teammates on all new processes, system modifications, and any other processes and procedures
Meets performance goals and conforms to customer service standards and Service Level Agreements (SLAs)
Manages cases in the case management system Service Now in accordance with specified procedures, interacting with other departments when reassigning them. Assesses the priority of a case and escalates complicated enquiries to COEs/Managers on time
Handles Service Now tickets like PDR - Performance & Development Process and Employee Inquiries
Takes the lead in shifting processes from the market to HR Services by identifying important processes for which HR Services can provide assistance and directly ensuring training, documentation, and strong communication with the present process owner
As needed, performs data entry into Workday and Learning Management System
Actively contributes to the improvement and development of the company's policies and procedures by monitoring trends in accounts and reports
Performs frequent audits of administrative processes to identify any abnormalities. Serves as a single point of contact for sensitive escalations, possible problems, and solutions
Collaborates with COEs on special initiatives to collect data, report on findings, and offer recommendations for process improvements
Identifies the need for online resource material updates and makes recommendations to the Team Lead. Where applicable, creates process maps
Executes and delivers regularly scheduled reports in accordance with approved formats and timelines. Discusses report requirements (data, format, parameters) with client to verify that the report's design/content achieves the desired result
Responsible for existing software testing during planned upgrades and vendor releases
Develop .NET services and GraphQL APIs within video and streaming domains
Collaborate with cross-disciplinary teams including product designers, product managers, testers, release engineers and TV/web clients’ developers to design, develop, test, and ship innovative features for our streaming services and TV/web applications
Contribute to proof-of-concept, feasibility analysis and experiments to explore future state of video commerce
Analyze and define requirements to prepare their specifications and estimations in the process of agile software development
Conduct code reviews, write unit tests, code refactoring
Ensure technical design documentation for changes/extensions of current systems
Contribute to CI/CD implementation for the developed solutions (including establishing sustainable and automated code quality, build strategies and test automation practices)
Troubleshoot applications problems and drive toward resolution in the process communicating delays, risks, issues to right internal and external parties
Analyzing customer’s requests on 4 different areas: Collection, EasyPay, payments and bankruptcy
Reviewing customer behaviors and actions, checking transactions and making decision regarding payments (debit/refund) opening or closing accounts
Analyzing bankruptcy files, handling client bankruptcies & sharing information with collection agencies
Checking if client accounts / orders are processed correctly (account statuses, shipment tracking, credit cards viability and authorization inquiries )
Reviewing follow-up and adaption of past due installment plans
Processing of written inquiries from external recovery agencies, including follow-up tasks to clear accounts/transactions and notification of account changes to the agencies
Requires confidentiality in dealing with personal information such as credit card numbers
You will work in a Talent Acquisition team, that supports colleagues in the US market
Your focus will be administrative support of the recruitment process. Your tasks will include scheduling interviews, updating the applicant tracking system and completing reports when required. You will also ensure high quality delivery of appropriate offer/post offer/new hire paperwork and processes (Contracts of employment, reference checks, travel expenses etc), according to the US market practices
You will partner with Talent Acquisition Partners (TAP) and Recruiters to effectively and efficiently schedule and co-ordinate relevant parties for interviews, ensuring high quality candidate and hiring manager experience is maintained throughout
Please note that this role requires evening shifts from 3pm to 11 pm, so please ensure that you are able to commit to this schedule before applying
Supporting continual efforts to identify and vault privileged accounts, ensuring successful account check-out procedures, and password rotation
Supporting expansion of CyberArk EPM for local admin rights
Validating vault ownership and participating in member recertification for Privileged reviews
Troubleshooting issues with server connections when password rotations fail
Solutioning for consolidated Active Directory environment and growing reliance upon the cloud to include MFA, Secrets Management and SSO
Contributing to Server Build and Deployment workflows to streamline Centrify agent installation and user provisioning
Collaborating with IT teams and business units to gather requirements for new functionality
Serving as subject matter expert for PAM best practices across CyberArk and Centrify solutions
Participating in PenTest activities/remediation as needed
Assisting with vulnerability management to ensure timely patching of PAM assets
Creating or maintaining runbooks, work instructions and workflow documentation
Developing or scheduling reports to support Compliance goals and monitoring activities for the IAM Operations and Compliance teams
Developing and maintaining the backlog of tactical, operational and/or strategic initiatives to reduce risk, increase usability and operational effectiveness and to ensure current functionality is still applicable and relevant
Ensuring platforms meet compliance guidelines, assisting in audit activities and remediating findings
Documenting and training IAM Operations team to assume governance activities, where possible
Collaborate and maintain relationships with other IT teams, Business teams, stakeholders, external auditors, and vendors to maintain relevancy in solving business problems and ensure operational excellence
Ensuring the PAR ASCD (Asset Selection Criteria Document) has been updated with technical requirements from control definitions and entitlements are tagged in SailPoint
Performs heavy QA work to ensure all items in the ASCD are being reviewed via SailPoint or Manual Reviews
Ensure checklist for staging and executing SailPoint Certification campaigns is followed
Action the project plan for UARs, conduct tie-outs for completeness and accuracy validation, and prepare application packages for Internal Audit
Provide support to stakeholders for successful execution of UAR reviews and confirm revokes have been actioned
Analyze proposed changes to Workday data for impacts to roles and Job Transfer control
Participate in PCI assessments and provide documentation to the assessors, represent IAM in the move to 4.0 regulations and resulting changes to policies and systems
Collect voice-of-customer feedback for continuous process improvement
Maintain metrics and benchmarking data
Monitors functionality of connectors and data aggregation
Monitors provisioning tasks to ensure appropriate deprovisioning of entitlements, work with SailPoint engineering teams to review and remediate errors and issues
Create, update, and maintain IAM policies standards and procedures to support security/regulatory needs
Participate in compliance activities for SailPoint expansion into Azure
Assist with gathering and documenting requirements from the business for adding and updating roles, obtaining approvals and updating Service Now tickets and workflows
Performing role composition recertifications
Maintaining documentation for audit testing
Assist with the development of the process and governance for temporary local admin rights
Collaborate with Service Now and Risk teams to ensure the process meets compliance and risk requirements while focusing on decreasing fulfillment times
Maintaining documentation and providing end-user support
Maintaining and updating policies and procedures related to IT compliance, including workflow management and documentation
Identifying gaps and contributing the backlog of operational, strategic and/or tactical governance initiatives to reduce risk, increase usability and operational effectiveness
Participating in design of Service Now forms and owning responsibility for future updates/changes
As a Senior Total Reward (TR) Partner, you will report to TR Director and act as the point of contact for the TR function at QVC Italy and Qurate Retail Group GBS Poland. You will lead, proactively drive, and deliver on assigned compensation processes (e.g., compensation planning, job evaluation, Gender Pay Gap, etc.) as well as benefits processes including all necessary aspects of the process
Working as part of the international TR team being responsible for the administration, design, and implementation of TR programs for the QVC Italy and GBS Poland, design, and coordination of compensation processes
Providing day-to-day TR support to internal clients, including conducting job evaluations, job pricing and recommendations, and sharing insights impacting the TR with departments on organizational structural changes
Lead global TR Projects within QVC International (QI) that roll down from the group and implement in the Italy and Poland markets
Developing new concepts and creating business cases for Senior Management to align with market practices
Designing and creating material for sustaining and embedding QI TR programs for TR partners to share within markets
Designing a Dashboard for QI TR with analyses and reports on the uptake and usage of relevant TR programs and policies
Creating format and communication regarding the tracking spend vs budget about the non-merit process for QI
Working in close connection with Finance dept and act as a point of reference for all the TR Related topics
Responsible for ensuring wellbeing focus is embedded in the benefits offered for the market
Developing and implementing market benefits as needed
Proactively managing and maintain relationships with the corresponding vendors
Recommending annual merit increase plan and salary structure movement
Leading market annual compensation process for the administration of annual increases, bonuses, and long-term Incentives
Being first point of contact for client assistance
Resolving nearly all Tier 1 problems by applying standard procedures, including ensuring compliance with applicable regulations
Receiving and processesing work requests that may involve multiple steps, following established procedures
Escalating incidents/service requests, as appropriate
Resolving work requests that may involve coordination with other functions. Identifies IT colleagues and/or vendors needed to resolve an issue and ensures effective problem resolution
Managing multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members
Providing remote administration and troubleshooting
Supports client issues 8 x 5 during CET business hours based on escalation from junior team members for hardware and software support. Makes judgment calls to replace or repair equipment, working with vendors on solutions, and working with other teams to implement new solutions. This includes restoration of service, providing end-user training, and any coordination of warranty repair through 3rd party vendors
Remote support for GBS users
Assistance in information technology planning, design, implementation, and support of on-site or remote special event activities on request, may include supervisory responsibility for external contractors at the site
Supports and maintains the end user environment. This may include configuring new hardware, reviewing, and addressing virus alerts, installing and troubleshooting software including patches, and performing tests
Basic audio-video support for all VC and internal audio systems (Cisco SX, Lencore, etc.)
Assistance in all non-standard jobs for CREWS Team (training room and open space rearrangements - from IT perspective)
Support during power outages in the building
Installs, supports, and retires hardware (e.g., desktops, laptops, thin clients, monitors, mobile devices, printers). Installs and maintains related software and wipes data prior to destruction or reissue. Plans for and performs facility moves, including coordinating appropriate resources like vendors, IT team members, facilities team members, etc
Assistance in BCP DR support including managing emergency location (Polcom)
Assistance and providing solutions during corporate events (internal GBS Town Hall, International IT Town Hall)
Assistance to senior role in IT equipment management – providing new ideas and solutions
Assessing and resolving nearly all standard and many non-standard more complex problems, including those escalated by more junior team members
Troubleshooting user problems requiring a seasoned understanding of the IT technical environment; assessing the entire environment, including issues of compatibility and inter-operability
always Maintaining composure and a professional manner, including in stressful situations with clients
Provides direct support to executive management
Has strong orientation towards client service
Engenders confidence in clients during the most sensitive escalation issues and situations
Operates effectively as part of a larger team and manages own work
May be accountable to resolve a task or assignment as part of a larger initiative or project, which may require directing internal resources and/or vendors
Receives limited direction, work in progress is reviewed periodically
Supports the development of appropriate work procedures or approaches to address and/or escalate problems
Allocating incoming payments on a daily basis as well as clearing accounts and/or transactions, following procedures, market standards and pre-defined allocation rules. This includes debit and credit balances generated by the customer, by the system or by QRG associates
Clearing of accounts and/or transactions based on accounts analysis according to market standards and needs
Processing returns from customers according to rules and procedures
Monitoring and clarification of differences on customers accounts and making corrections if needed
control of customer orders accounts for the prevention and detection of possible fraud
research and analysis of account activity to assess levels of risk and fraud type
making decisions on risky transactions at a rate consistent with established department guidelines
assess the level of risk and make decisions which directly impact the customer experience and risk to the company
close customer accounts and flag addresses, phone numbers, credit card numbers, IP addresses etc. to ensure any future orders placed with the same characteristics are stopped
work with attention to detail and accuracy which would be critical, so legitimate customers are not impacted by the effort to prevent fraud
Lead the design and restructure of the best HR Services center which includes an excellent HR experience
With leadership develop a 3 to 5 year strategic roadmap of how the HR Services team will ensure work is delivered to support a global organization
Design, develop and deliver a HR Shared Services model that provides services and support to all members in a more efficient way
Identify and support the redistribution of administrative and transactional work to HRSSC
Create and implement standardized best practice global HR processes and GPO's
Develop analytics that will ensure measurement of performance of the services team and ensure decision-making on processes
Drive Service Level Agreement performance and achieve data completeness and accuracy
Align the working model and business processes into a Hub organization that support administrative, technical and business processes
Remain fluent on new HR Best Practices and the evolving landscape of technology options required to achieve world-class results
Ensure procedures are compliant internally & externally; work with Legal to design and implement global HR policies; provide implementation and guidance to employees and management
Manage the relationship with business product partners - leading large projects and new projects for the People Technology platform. Provide user feedback to management and help influence future enhancements and projects
Processing of new vendor account set ups and changes, ensuring that, where appropriate, regulatory and compliance documents are secured from the vendor prior to issuing payments
Securing and verifying any sensitive data changes
Checking vendor’s credibility using 3rd party systems, such as credit reporting agencies
Contract review to ensure full compliance to QVC terms and conditions
Keeping vendor record up to date, including periodical vendor inactivation process
Strong cooperation with Accounts Payable Team in terms of payment process
Any other ad hoc tasks assigned by GBS Management Team
Supports Global Technology Solutions Partner and SME’s across the business by performing the following tasks: tracks attendance for classroom sessions and e-learnings, coordinates and scheduling sessions in LMS; sends evaluation surveys, pre and post works
Partners with market representatives to support effective compliance and DE&I training delivery on all sites by preparing reports, informing the employees and supervisors that compliance modules are mandatory
Supports custom reporting process for global learning initiatives, E&C, DE&I, DJSI
Learning Lab administration: upload materials, grouping content e.g., curriculums, scheduling assignments, audience creation and maintenance, create and manage ILT’s, and resolve issues through proactively troubleshooting
Builds a well-organized and structured knowledge transfer within the GBS TM Team by updating, distributing materials and information received from business partners/other teams/locations
Cooperates and supports other internal teams/departments and participate in process’ transitions according to business requirements
Actively participates in improvement and development of company’s policies and procedures
Acts as a point of contact regarding sensitive escalations, analysis of potential problems and solutions
Processing of new vendor account set ups and changes, ensuring that, where appropriate, regulatory and compliance documents are secured from the vendor prior to issuing payments
Ensuring that regulatory and compliance documents are secured from the vendor prior to creating vendor accounts and issuing payments
Securing and verifying any sensitive data changes
Checking vendor’s credibility using 3rd party systems, such as credit reporting agencies
Contract review to ensure full compliance to company terms and conditions
Keeping vendor record up to date, including periodical vendor inactivation process
Strong cooperation with Accounts Payable Team in terms of payment process
Any other ad hoc tasks assigned by GBS Management Team
Manages a team responsible for all facets of quarterly SailPoint Privileged Access Reviews (PARs), annual User Access Reviews (UAR), annual RBAC composition reviews, annual PCI attestations and daily job transfer reviews:
-Translate PAR ASCD (Asset Selection Criteria Document) from Word to Excel to capture technical requirements from control definitions
-Monitor and review reports for certification progress and completion, troubleshoot user issues and communicate progress to leadership
-Maintain project plan for UARs, work with application owners to receive and validate artifacts, conduct tie-outs for completeness and accuracy validation, and prepare application packages for Internal Audit
-Participate in PCI assessments and provide documentation to the assessors, represent IAM in the move to 4.0 regulations and resulting changes to policies and systems
-Develop KPIs, maintain metrics and benchmarking data
Ensures operational governance of the SailPoint IIQ platform to include:
-Validate successful functionality of connectors and data aggregation for completeness and accuracy of data
-Create, update and maintain IAM policies standards and procedures to support security/regulatory needs
-Participate in compliance activities for SailPoint expansion into Azure, as well as identify risks associated with increasing reliance upon the cloud
Own and oversee governance of the CyberArk EPM initiative to include:
-Developing and managing process and governance of temporary local admin rights
-Collaborating with Service Now and Risk teams to solution a process focused on streamlining approvals and decreasing fulfillment times
-Maintaining documentation and providing end-user support
Drive IAM compliance program by:
-Develop and build an outstanding IAM Compliance team
-Maintaining and updating policies and procedures related to IT compliance, including workflow management and documentation
-Managing relationships with external auditors, vendors and regulatory agencies
-Conducting risk assessments and audits to identify potential compliance issues and implement corrective actions as needed
-Participating in design of Service Now forms and owning responsibility for future updates/changes
-Participates in PenTest activities/remediation as needed
-Configures, tests and deploys new features and functionality in line with DevOps best practices
-Manages application connectors and definitions to ensure timely aggregation and provisioning/deprovisioning activities
-Manages and updates provisioning logic, roles and rules
-Provides support for expansion into additional AD domains, including Azure, understanding cross-dependencies and elevated access regulations
-Provides first/second level application troubleshooting, technical and operational support to include audit logging and scripting, root cause analysis and impact assessments
-Monitors internal processes to ensure optimal performance and collaborates with IAM Governance and IAM Operations for monitoring and reporting
-Configures and executes SailPoint campaigns against compliance requirements and with consistent configuration
-Evaluates workflows, roles and rules to identify continuous improvement opportunities
-Works independently, with limited guidance, to design solutions in legacy environments of medium to high complexity
IAM engineering support:
-Works closely with Service Now project teams to configure and improve integration of IT Service Catalog with SailPoint to facilitate automation where appropriate and reduce fulfillment times
-Participates in RBAC initiative to add/update roles and rules for enhanced birthright provisioning
-Creates or keeps runbooks, work instructions and workflow documentation updated
-Develops and schedules reports to support Compliance goals and monitoring activities
-Collaborates with business units to gather requirements for new functionality
-Develops and maintains the backlog of operational, strategic and/or tactical initiatives to reduce risk, increase usability and operational effectiveness and to ensure current functionality is still applicable and relevant
-Ensures SailPoint meets compliance guidelines, assisting in audit activities and remediating findings
-Serves as subject matter expert for Identity best practices and SailPoint application
-Establishing and maintaining relationships with other IT teams, business units, stakeholders, external auditors and vendors to maintain relevancy in solving business problems and guaranteeing operational excellence
-Participates in PenTest activities/remediation as needed
-Documenting and training IAM Compliance or Operations team to assume governance activities, where possible
-Collaborate and maintain relationships with other IT teams, Business teams, stakeholders, external auditors, and vendors to maintain relevancy in solving business problems and ensure operational excellence
-Supporting continual efforts to identify and vault privileged accounts, ensuring successful account check-out procedures, and password rotation
-Supporting expansion of CyberArk EPM for local admin rights
-Validating vault ownership and participating in member recertification for Privileged reviews
-Troubleshooting issues with server connections when password rotations fail
-Solutioning for consolidated Active Directory environment and growing reliance upon the cloud to include MFA, Secrets Management and SSO
-Contributing to Server Build and Deployment workflows to streamline Centrify agent installation and user provisioning
-Collaborating with IT teams and business units to gather requirements for new functionality
-Serving as subject matter expert for PAM best practices across CyberArk and Centrify solutions
-Participating in PenTest activities/remediation as needed
Support PAM governance and hygiene by:
-Assisting with vulnerability management to ensure timely patching of PAM assets
-Creating or maintaining runbooks, work instructions and workflow documentation
-Developing or scheduling reports to support Compliance goals and monitoring activities for the IAM Operations and Compliance teams
-Developing and maintaining the backlog of tactical, operational and/or strategic initiatives to reduce risk, increase usability and operational effectiveness and to ensure current functionality is still applicable and relevant
-Ensuring platforms meet compliance guidelines, assisting in audit activities and remediating findings
-Documenting and training IAM Operations team to assume governance activities, where possible
-Collaborate and maintain relationships with other IT teams, Business teams, stakeholders, external auditors, and vendors to maintain relevancy in solving business problems and ensure operational excellence
Delivers Team Members HR Service support to managers and Team Members
Provides information and resolution to issues pertaining to calls and emails in a timely, courteous, and professional manner, providing high-quality, timely and professional customer service
Performs HR data entry into Workday and resolves Service Now tickets
Takes initiative to maintain documentation and current knowledge and understanding of People policies, practices, and procedures, creates process maps where applicable
Leading the organization’s financial function and performance through planning, development, organization, and continuous improvement
Being a member of the Senior Management Team, driving GBS strategy and internal policy
Developing of the short to mid-term corporation’s financial strategic plans and programs
Directing the advancement of standardized financial reports and benchmarks
Providing strategic financial input and leadership on decision-making issues affecting the organization
Providing technical financial advice and knowledge to others within the organization focusing on improvement of P&L performance
Heading the improvement of budgeting and reporting processes through education of department managers on financial issues impacting their budgets
Overseeing the handling of banking relationships with close cooperation with global Treasury team
Providing a financial perspective on contracts into which the corporation may enter
Preparing of all budgets and forecasts for the company which include Long Range Plan, Annual Operating Plan and Quarterly Forecast Updates; transition budgets preparation and providing cost data for the process transition purpose
Developing KPI's and monitoring progress against a reporting Dashboard
General accounting includes general ledger maintenance and closing, fixed asset maintenance, payroll bookings and intercompany for USGAAP ledger (full ownership for GBS USGAAP ledger)
Overseeing Financial Analyst work regarding financial and business analysis for GBS location and process automation support
Cooperating with external vendor regarding Polish Statutory Ledger maintenance and all general accounting and tax activities provided by the vendor
Preparing and maintaining the Corporate Model of Cost Allocation and charges for the markets
Overseeing the GBS payments (vendor invoices and tax obligations)
Executing internal control activities and SOX Control
Liaising with external and internal auditors, sharing relevant information
Cooperating with lawyers and the Management Board regarding legal requirements for the GBS legal entity
Lead the design and restructure of the best HR Services center which includes an excellent HR experience
With leadership develop a 3 to 5 year strategic roadmap of how the HR Services team will ensure work is delivered to support a global organization
Design, develop and deliver a HR Shared Services model that provides services and support to all members in a more efficient way
Identify and support the redistribution of administrative and transactional work to HRSSC
Create and implement standardized best practice global HR processes and GPO's
Develop analytics that will ensure measurement of performance of the services team and ensure decision-making on processes
Drive Service Level Agreement performance and achieve data completeness and accuracy
Align the working model and business processes into a Hub organization that support administrative, technical and business processes
Remain fluent on new HR Best Practices and the evolving landscape of technology options required to achieve world-class results
Ensure procedures are compliant internally & externally; work with Legal to design and implement global HR policies; provide implementation and guidance to employees and management
Manage the relationship with business product partners - leading large projects and new projects for the People Technology platform. Provide user feedback to management and help influence future enhancements and projects
Delivers Team Members HR Service support to managers and Team Members
Provides information and resolution to issues pertaining to calls and emails in a timely, courteous, and professional manner, providing high-quality, timely and professional customer service
Performs HR data entry into Workday and resolves Service Now tickets
Takes initiative to maintain documentation and current knowledge and understanding of People policies, practices, and procedures, creates process maps where applicable
Leading the organization’s financial function and performance through planning, development, organization, and continuous improvement
Being a member of the Senior Management Team, driving GBS strategy and internal policy
Developing of the short to mid-term corporation’s financial strategic plans and programs
Directing the advancement of standardized financial reports and benchmarks
Providing strategic financial input and leadership on decision-making issues affecting the organization
Providing technical financial advice and knowledge to others within the organization focusing on improvement of P&L performance
Heading the improvement of budgeting and reporting processes through education of department managers on financial issues impacting their budgets
Overseeing the handling of banking relationships with close cooperation with global Treasury team
Providing a financial perspective on contracts into which the corporation may enter
Preparing of all budgets and forecasts for the company which include Long Range Plan, Annual Operating Plan and Quarterly Forecast Updates; transition budgets preparation and providing cost data for the process transition purpose
Developing KPI's and monitoring progress against a reporting Dashboard
General accounting includes general ledger maintenance and closing, fixed asset maintenance, payroll bookings and intercompany for USGAAP ledger (full ownership for GBS USGAAP ledger)
Overseeing Financial Analyst work regarding financial and business analysis for GBS location and process automation support
Cooperating with external vendor regarding Polish Statutory Ledger maintenance and all general accounting and tax activities provided by the vendor
Preparing and maintaining the Corporate Model of Cost Allocation and charges for the markets
Overseeing the GBS payments (vendor invoices and tax obligations)
Executing internal control activities and SOX Control
Liaising with external and internal auditors, sharing relevant information
Cooperating with lawyers and the Management Board regarding legal requirements for the GBS legal entity
Supervise AP department personnel in the day to day AP process of ensuring timely, and accurate payments to Qurate vendors
Work with department managers, merchandising personnel and vendors to resolve issues as they surface
Supervise and perform according to the backup structure diverse departmental processing duties and analyses, including but not limited to preparing and reviewing general ledger reconciliations, AP control reports, wire and ACH payment processing and tax reporting
Assist with testing and approving AP system changes and/or implementations
Perform both formal and informal performance reviews, and coaching of staff members, and recommend departmental process changes, including personnel decisions (hiring, onboarding, training)
Administrative tasks related to daily operations
Oversee the SOX controls performance, being a point of contact for auditors
Delivers Team Members HR Service support to managers and Team Members
Provides information and resolution to issues pertaining to calls and emails in a timely, courteous, and professional manner, providing high-quality, timely and professional customer service
Performs HR data entry into Workday and resolves Service Now tickets
Takes initiative to maintain documentation and current knowledge and understanding of People policies, practices, and procedures, creates process maps where applicable
Develop goals with direct reports and providing appropriate follow-up
Conduct monthly check-in's (1:1) with each direct report to discuss performance, development, etc
Complete performance reviews promptly
Supervise work allocation, readjusting priorities to meet our needs
Provide recommendation on resource requirements to leadership for approval
Continuously work on identifying process optimization opportunities
Implement best practices to gain efficiency and improve productivity
Develop and implement new procedures to ensure service delivery
Communicate the changes and train team members
Identify, recommend and agree appropriate solutions with the Key Stakeholders and process SMEs to support improvement in costs, service or employee satisfaction
Address and resolve complex problems that are escalated from Customers and internal IT organization
Monitor daily activities and recommend modifications as required. Lead the activities of staff including shifting planning, workload balancing and ongoing supervision. Provide input for performance assessments
Hire section personnel. Provide input for performance assessments and service level agreement meetings
Work with GBS IT Services Lead and process SMEs to establish service levels and manage the automated resolution of tasks
Review online ITSM requests / incident queue to manage and address workload and issues reported
Analyze trends in activity and work with process SMEs to respond to issues/concerns
Ensure and provide appropriate training for support staff to perform their job
review and response to customer's requests for order refunds/replacements
differentiate valid claims from untruthful customers within variety of systems to make the key decisions
have the authority to close customer accounts, block addresses, phone numbers, credit card numbers etc. to ensure any future orders placed with the same characteristics are stopped
review and response to customer's requests for order refunds/replacements
differentiate valid claims from untruthful customers within variety of systems to make the key decisions
have the authority to close customer accounts, block addresses, phone numbers, credit card numbers etc. to ensure any future orders placed with the same characteristics are stopped
We are looking for a well-organized person who will be responsible for maintaining Director’s calendar, prioritizing work, meetings and ensuring that all tasks are completed in a timely manner. As an Executive Assistant you will:
be responsible for managing all meetings that Director and Senior Management Team is attending
ensure that Director is aware about all upcoming events and visits (organize and coordinate all meetings, internal and external)
prepare and distribute team meeting agendas and capture minutes and track actions
be in charge of tracking the Director’s expenses including coordinating the completion of monthly reimbursement forms and the reconciliation of credit cards and receipts
completing administrative asks on behalf of Director (e.g. managing calendar, myBenefit Platform administration timesheets, annual leaves)
We are looking for a well-organized person who will be responsible for maintaining Director’s calendar, prioritizing work, meetings and ensuring that all tasks are completed in a timely manner. As an Executive Assistant you will:
be responsible for managing all meetings that Director and Senior Management Team is attending
ensure that Director is aware about all upcoming events and visits (organize and coordinate all meetings, internal and external)
prepare and distribute team meeting agendas and capture minutes and track actions
be in charge of tracking the Director’s expenses including coordinating the completion of monthly reimbursement forms and the reconciliation of credit cards and receipts
completing administrative asks on behalf of Director (e.g. managing calendar, myBenefit Platform administration timesheets, annual leaves)
review and response to customer's requests for order refunds/replacements
differentiate valid claims from untruthful customers within variety of systems to make the key decisions
have the authority to close customer accounts, block addresses, phone numbers, credit card numbers etc. to ensure any future orders placed with the same characteristics are stopped
Evaluating incidents or requests and providing solutions based upon business requirements and corporate standards, documenting as appropriate, and/or escalating as necessary
Supporting the identity and access management environment. This may include provision and de-provision access to non-automated systems, creating new user and system accounts as needed, managing privileged accounts, and performing QA to ensure processes are being followed and meeting SOX/PCI requirements
Troubleshooting user problems requiring a working understanding of the Identify and Access Management environment and a good understanding of inter-related technologies. Can problem-solve most of end user problems
HR Services Team Members are first point-of-contact for our team members’ questions about HR policies and processes, also related to Benefits, Payroll, Compensation, Talent Acquisition, etc. You would be also responsible for guiding our team members through HR related queries and issues, helping them with transactions and educating them on the system specifics
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounts Payable Specialist with German
Wielicka 30, Podgórze, Kraków
Wygasła: 16.11.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Validating and processing different types of incoming documents (PO and non-PO invoices, T&E reports, bank statements)
Researching invoice discrepancies, performing necessary corrections to ensure timely and accurate payments to vendors
Participating in payment process by providing analytical support
Performing activities related to the month end closing (accruals and/or journal entries preparation, sub-ledger account reconciliation)
Acting as a point of contact for inquiries from vendors and other QVC Teams
Preparing and reviewing process documentation (i.e. desktop procedures, flowcharts)
Participating in internal projects and Continuous Improvement initiatives
Liaising with other departments i.e. Treasury, Procurement, Vendor Master Data
Any other ad hoc tasks assigned by GBS Management Team
HR Services Team Members are first point-of-contact for our team members’ questions about HR policies and processes, also related to Benefits, Payroll, Compensation, Talent Acquisition, etc. You would be also responsible for guiding our team members through HR related queries and issues, helping them with transactions and educating them on the system specifics
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Accounts Payable Specialist with German
Wielicka 30, Podgórze, Kraków
Wygasła: 13.10.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
Validating and processing different types of incoming documents (PO and non-PO invoices, T&E reports, bank statements)
Researching less complex invoice discrepancies, performing necessary corrections to ensure timely and accurate payments to vendors
Supporting payment process by reviewing payment list
Performing activities related to the month end closing
Acting as a point of contact for inquiries from vendors and other QVC Teams
Liaising with other departments i.e. Treasury, Procurement, Vendor Master Data
Any other ad hoc tasks assigned by GBS Management Team
As an Associate Cybersecurity Analyst – IAM you are going to be responsible for evaluating incidents or requests and providing solutions based upon business requirements and corporate standards, documenting as appropriate, and/or escalating as necessary. Moreover, a big part of your job is going to be based on supporting the identity and access management environment. This may include provision and de-provision access to non-automated systems, creating new user and system accounts as needed, managing privileged accounts, and performing QA to ensure processes are being followed and meeting SOX/PCI requirements
You will be focused on troubleshooting user problems requiring a working understanding of the Identify and Access Management environment and a good understanding of inter-related technologies. Can problem-solve most of end user problems
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Cybersecurity Policy Awareness Analyst
Wielicka 30, Podgórze, Kraków
Wygasła: 29.09.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
The Cybersecurity and Compliance Analyst (Policy, Education and Awareness) is responsible for the execution of the global information security policy and awareness program. This role will be tasked with driving cyber security and data protection efforts by working closely with Cybersecurity Team Members and other stakeholder departments to govern and measure compliance consistent with Cybersecurity and data protection policies, guidelines, and procedures
Deliver and communicate an impactful global education and awareness program. Utilize analytics to provide relevant metrics to management related to completion and effectiveness of the education and awareness program
Assist in the development and execution of the global policy and awareness program for all aspects of Cybersecurity. Drafting, review, and publishing of policies, standards, guidelines, and awareness deliverables
Active collaboration with relevant global stakeholders including IT and Cybersecurity to ensure Cybersecurity policy is developed and maintained and fully integrated consistent with compliance requirements
Other duties, responsibilities, and activities as assigned
• Under supervision responsible for work management including: KPI analyzing and reporting, Workload management, Escalation management, Stakeholder management, Process improvements & automations, Prioritizing, Delegation, Time and attendance managements, Ad hoc issues resolution
• Under supervision responsible for Team performance management including: Goal setting for individuals and team, Measuring performance & feedback & coaching, Ongoing support and execution, Regular check-ins -> 1;1s, Year-end evaluation & calibration, Team meetings to ensure team accountability
• Under supervision responsible for Talent Management including: creating development plans, Assigning the training based on business needs, Promotions, Back-up structure, Succession planning, Attract talents (Recruitment, On the job Induction, support internal moves), Engagement and Recognition, Survey, action plans and execution
• Provide compensation planning support for leads by preparing: merit Increase proposals, Success share proposals, leading compensation talks
Process related tasks:
• Under supervision managing daily operations by assigning, monitoring, and reviewing performed tasks and duties. Helping to set priorities for the team
• Preparing various analytical reports requiring monthly financial reconciliation
• Validating and processing different types of incoming documents ensuring that vendor payments are achieved within payment terms
• Acting as a point of contact regarding sensitive escalations, analysis of potential problems and solutions
• Performing activities related to the month end closing, ensuring that balance sheet accounts related to Accounts Payable are properly reported and analyzed
• Identifying and leading process improvement opportunities to maximize revenue and operating efficiency
• Liaising with other departments i.e. Treasury, Procurement, Vendor Master Data
• Preparing and reviewing process documentation (i.e. desktop procedures, flowcharts)
• Driving standardization, proposing and implementing Continuous Improvements initiatives
• Any other ad hoc tasks assigned by GBS Management Team
• Preparing documentation for audit purposes
Authority:
Under the general direction of the GBS Accounts Payable Supervisor the position has the authority to:
• Limited authority to take strategic decision including departmental process changes, personnel decisions
Partner with client subject matter experts to identify key learning objectives and content then evaluate whether to procure (open source or vendor) or design potential solution, based on uniqueness of learning content
For in-house solutions, conceptualize and storyboard instructionally sound, contextually rich, interactive, and engaging solutions (classroom or e-learning) that meet identified learning objectives
Develop instructional material, including, participant, training guide to ensure globally consistent learning solutions
Where appropriate, work to edit, translate or amend any global solutions to fit with specific market needs
Follow industry and emerging trends regarding Learning and Development to build and improve Qurate’s learning solutions
You will become an adept of 12 months Traineeship Program in Software Engineering and you will make the first step to enter the world of Product Management in Qurate Retail Group
Product Managers are responsible for translating business needs into product features, design roadmaps and define targets for products and solutions used by Qurate Retail Group. They interface with internal business stakeholders and development teams to create, maintain, and deliver a solid flow of products and releases to continuously improve the efficiency of the platforms and deliver value to the business
You will work on a daily basis with the development teams, managing their backlog, providing guidance and prioritization, and solve cross product dependencies
And what happens after the Traineeship?
The aim for you is to upskill during the traineeship to the Associate level. After the successful evaluation, at the end of the program each Trainee will have the opportunity to shift to a permanent role in Software Engineering Department
Supports Qurate Retail Group employees worldwide in terms of all IT – related issues
Documents problems and resolutions and creates documents for knowledge transfer
Provides access to systems/applications, working closely with applications development team members and following established procedures, including ensuring compliance with applicable regulations
Performs a higher level of investigation which may include more time-consuming diagnosis and multiple steps
May manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members
Supports Qurate Retail Group employees worldwide in terms of all IT – related issues
Documents problems and resolutions and creates documents for knowledge transfer
Provides access to systems/applications, working closely with applications development team members and following established procedures, including ensuring compliance with applicable regulations
Performs a higher level of investigation which may include more time-consuming diagnosis and multiple steps
May manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members
Responsible for the implementation, completion, and maintenance of Sarbanes-Oxley (SOX) internal control certification requirements
Highlight areas of risk and working with stakeholders to address issues
Support and report to the Manager Internal Controls with maintaining tight internal control by working with process owners to streamline and improve processes
Supply all documents related to certification requirements and answer questions and follow up on requests
Review the current processes to identify process gaps for further improvement by description of the processes, solutions design and business documentation (e.g. RACI) related to global processes and systems
Identify automation opportunities, design - develop using industry best practices keeping scalability in focus
Own the ongoing operational execution of the program, coordinating internal resources and leading cross functional teams to ensure all program stakeholders are fulfilling their responsibilities successfully
Measure project performance using appropriate tools and techniques, develop detailed project plans to monitor progress
Supports Qurate Retail Group employees worldwide in terms of all IT – related issues
Documents problems and resolutions and creates documents for knowledge transfer
Provides access to systems/applications, working closely with applications development team members and following established procedures, including ensuring compliance with applicable regulations
Performs a higher level of investigation which may include more time-consuming diagnosis and multiple steps
May manage multiple client services processes during an outage, including coordination with other areas of IT, with guidance from more senior team members
You develop Android applications in a young, fast-paced, and dynamic development team within the Marketing and Social Networks domains
You evaluate, improve, and contribute to the design framework established by the team to define and promote standards and best practices
You collaborate with cross-disciplinary teams to design, develop, test, and ship innovative features for our mobile customers
You may provide input related to the technical design of new applications/systems and architecture
You ensure complete documentation for changes/extensions of current systems
You provide third level operational support for production applications with guidance
You troubleshoot applications problems and drive toward resolution in the process communicating delays, risks, issues to right internal and external parties
Evaluating incidents or requests and providing solutions based upon business requirements and corporate standards, documenting as appropriate, and/or escalating as necessary
Supporting the identity and access management environment. This may include provision and de-provision access to non-automated systems, creating new user and system accounts as needed, managing privileged accounts, and performing QA to ensure processes are being followed and meeting SOX/PCI requirements
Troubleshooting user problems requiring a working understanding of the Identify and Access Management environment and a good understanding of inter-related technologies. Can problem-solve most of end user problems
Has Workday experience preferably 2 years but HRIS systems experience is also good
Serves as the primary recipient of organization-wide Data Management Request Forms. Responsible for analyzing and processing high volumes of complex transactions including but not limited to job changes, org management and position management
Support tasks associated with large scale restructures including job changes, comp changes, manager changes as well as position and org management changes
Provide quality support with a high degree of customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs)
Coordinate cases with other team members to ensure requests are completed within required service level agreement
Provides direction and education on data management processes
Track cases for documentation and work allocation purposes using the case management system
Ensures the timely entry of changes with the highest level of accuracy to ensure the integrity of data in Workday HCM system
Adheres to organizational and department-specific safety, confidentiality, values, policies, and standards
Share knowledge and ideas to support continued growth and process improvement for the data management team
Conduct week, monthly, quarterly and annual audits of Workday data
Analyze audit data to identify issues; work through resolution and Workday clean up