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Strategy Associate
Generała Romualda Traugutta 45, Krzyki, Wrocław
Wygasła: 12.04.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Identification of opportunities for improvement and execution of such projects/initiatives (especially within the area of game production teams and business development & growth). Project work will include gathering and analyzing information and formulating and testing hypotheses
End-to-end lead, coordinate & manage projects by keeping the schedule, quality, and scope on track through proper risk and escalation management
Implementation of strategic organizational projects across product & supporting functions
Prepare and analyze the selected budget
Conduct market analysis and customer & competition research
Develop strategic recommendations for improving and evolving the business
Collaborate with development and production teams, analyzing game aspects like performance, retention, churn rate and more;
Develop and maintain user-friendly dashboards and support others in using them effectively;
Working closely with our data engineers to design, build, and maintain the game data pipelines, aligning them with specific reporting and analytics requirements;
Playing an active role in planning features and shaping the future of the game title in collaboration with the game team;
Proactively share insights with the game team, suggest process improvements, and shape analytics practices;
Set KPIs and implement A/B tests to optimize player income throughout the game lifecycle
Lots of writing! Texts for in-game events, promotions, notifications, messages, and UI elements;
Developing strategies and creating user interface content and all communication related to the game;
Taking responsibility for all texts that the player encounters while navigating through the game;
Conducting research, analysis, and quality control of existing texts;
Cooperation with UX and UI designers to ensure harmonious interaction and appearance of the product;
Collaborating with the BI and LiveOps department to ensure understanding of player needs and preferences, and the impact of in-game communication on their behavior;
Close cooperation with the localization department to adhere to best practices in translation
Assist in developing and implementing user acquisition strategies across various channels, including paid social, search, display, and mobile app networks
Conduct daily performance analysis and optimization of user acquisition campaigns to maximize ROI
Collaborate with creative teams to develop compelling ad creatives, messaging, and landing pages that drive user engagement
Monitor and report on key performance metrics such as CTR, CPC, CPA, and LTV, and use these insights to inform future campaigns
Conduct research on industry trends, competitor activity, and emerging user acquisition channels to identify new growth opportunities
Assist in developing and executing A/B tests to optimize campaign performance and drive incremental improvements
Work closely with cross-functional teams, including product, data analytics, and engineering, to ensure campaigns are aligned with business objectives
Assessment of support/vip agents' responses in terms of content;
Making sure procedures are understandable and effective for agents;
Monitoring and analyzing KPIs (of the team and individual);
Tracking progress and providing feedback to employees (related to quality, indicating areas for improvement, determining what is correct and what we can do better, identifying weak and strong points);
Building a strategy to improve the quality of customer service;
Assistance in onboarding training of new customer service agents;
Providing coaching and training sessions to develop customer service employees' skills;
Supporting people strategy in the company and strengthening TSG culture
Acting as a strategic partner for selected teams (leaders and employees, about 100 people), supporting them in development and achievement of goals
Managing few HR processes, including their continuous improvement of HR processes and validating through company values: Change Fast, Dare to Explore, Own It, Grow Together and Trust
Acting as the first point of contact for all TSG employees in HR-related issues, making sure that TSG is a great place to work
Monitoring and choosing the best HR trends for TSG HR strategy
Preparing documents related to hiring: employment, mandate and cooperation contracts, notices of termination, etc
Collecting documents required for employment, that is: questionnaires, copying documents, etc
Coordinating the process of hiring foreigners in cooperation with an outsourcer handling the legal aspects of said process
Support in creating and maintaining documentation related to hiring foreigners, that is preparing statements for the labor office, work permits, and applications for a residence card
Monitoring the state of the residence process
Contacting labor offices in cases relating to legalizing the residence of foreigners
Maintaining documentation relating to the reception of copyrights
Maintaining time records related to R&D work
Preparing other reports, analyses, and statistics related to employment in the company, including reports for Statistics Poland
Supporting people strategy in the company and strengthening TSG culture
Acting as a strategic partner for selected teams (leaders and employees, about 100 people), supporting them in development and achievement of goals
Managing few HR processes, including their continuous improvement of HR processes and validating through company values: Change Fast, Dare to Explore, Own It, Grow Together and Trust
Acting as the first point of contact for all TSG employees in HR-related issues, making sure that TSG is a great place to work
Monitoring and choosing the best HR trends for TSG HR strategy
Preparation of internal financial and economic reports and analyses in line with the group's policy and the company's needs (IFRS);
Cooperation with subsidiaries in regard with financial reporting including quarterly preparation/review of subsidiaries’ financial data in consolidation package;
Providing financial support in the process of public company reporting (stock exchange financial reports);
Providing financial support in budgeting and performance management processes;
Preparing financial analysis, actual to budget reviews to facilitate decision making process;
Establish and oversee processes and tools necessary to obtain transparent and reliable financial data and business information;
Identifying opportunities for simplification, harmonization and automation;
Cooperation with the accounting team to ensure the correctness of financial data
Overseeing HR processes related to employee lifecycle - including their continuous improvement and validating through company values: Change Fast, Dare to Explore, Own It, Grow Together and Trust
Acting as TSG leaders' strategic partner to help them support their people and teams
Building people strategy and strengthening TSG culture
Advising the Board Members and HR Team
Leading a group of 5 HRBPs with a strong focus on their professional growth
creating and managing PR programs that cover all needs for publicity in local and international media - including maintaining a network of media contacts;
producing all press materials, e.g. pitch letters, video press kits, and presentations;
managing media events;
responding to media inquiries and acting as spokesperson;
analyzing media coverage;
mentoring, training, and coaching leaders in terms of public speaking and other presentation skills
Taking care of the entire recruitment process (from defining the role to making an offer);
Working on positions from various departments (Technology, Art, Game Design, Marketing, etc.) and on different levels of seniority (from junior/mid to executive level);
Building great relationships with Hiring Managers to define recruitment needs and requirements;
Actively looking for the best candidates, using all direct search methods and any necessary sources (with a strong focus on foreign candidates);
Networking with candidates from all around the world, exploring the game dev industry;
Monitoring all recruitment trends and proactively looking for the best tools and solutions;
Ensuring excellent candidate experience throughout the recruitment process;
Supporting onboarding process, employer branding activities, and all HR processes in the company (while being part of our big HR team);
Taking care of additional projects within the HR team (e.g. relocation, external agencies management);
Supporting people strategy in the company and strengthening TSG culture;
Acting as a strategic partner for selected teams (leaders and employees, about 100 people), supporting them in development and achievement of goals;
Managing few HR processes, including their continuous improvement of HR processes and validating through company values: Change Fast, Dare to Explore, Own It, Grow Together and Trust;
Acting as the first point of contact for all TSG employees in HR-related issues, making sure that TSG is a great place to work;
Monitoring and choosing the best HR trends for TSG HR strategy
Preparing documents related to employment: employment contracts, contracts of mandate, specific work contracts and cooperation contracts, terminations, labor certificates, and others
Supporting HR and payroll procedures in our Berlin and Bucharest Studios
Coordinating the process of hiring foreigners
Settling employee benefits: health care, multisport cards, and life insurance
Creating payroll - calculating remuneration under employment contracts and mandate contracts
Maintaining records on working time, vacations, and medical leave
Creating submissions for ZUS, operating ZUS’ “Płatnik” and e-PUE software
Creating reports for GUS
Maintaining documentation related to copyright transactions ongoing monitoring of changes in the field of labor law and taxes
Overseeing HR processes related to employee lifecycle - including their continuous improvement and validating through company values: Change Fast, Dare to Explore, Own It, Grow Together and Trust
Acting as TSG leaders' strategic partner to help them support their people and teams
Building people strategy and strengthening TSG culture
Advising the Board Members and HR Team
Leading a group of 5 HRBPs with a strong focus on their professional growth
Realize Growth projects enabling bringing high quality users to TSG Games by enhancing acquisition, retention, engagement and monetization. Projects will have cross-functional character and will be related to areas such as: user acquisition, game development, consumer insights and customer support. Project work will include gathering and analyzing information, formulating and testing hypotheses
Provide competitor & market benchmarking, identify market trends, search for alternative business models / revenue streams
Develop strategic recommendations for improving and evolving the business
Coordinate / manage cross functional projects, by keeping the schedule, quality and scope on track by proper risk and escalation management
Prepare management material for TSG executive management
- Provide clerical and administrative support inside our HR Department;
- Cooperate closely with our whole team, being involved in all the areas of HR, including:
- HR Business Partnering: preparing reports and presentations, supporting onboarding activities for new joiners, researching new tools and trends, coordinating our TSG language school, coordinating the office library;
- Employer Branding Team: preparing and shipping welcome packages to the new joiners, collecting and processing information from suppliers, helping with administrative tasks for internal and external events;
- Recruitment Team: updating the database of candidates, posting & preparing job ads, scheduling interviews and preparing recruitment reports;
- Communication team: gathering
materials to the articles & intranet, helping with organization and administrative tasks for CSR projects;
- Learning & Development: helping in organizing training
you will be a part of a newly established small team of Data Engineers, which focuses on data management and integration for the whole company;
in our daily work, we use PostgreSQL and HP Vertica databases, with sizes of up to 60 terabytes;
currently, some of the data integration tasks are automated with applications that are written in Java or Python. You also need these programming skills to read the code of cooperating applications and related tools;
you will be working closely with marketing and product teams to provide needed infrastructure, integrations, ETLs
The whole Product Performance Tools department counts 15 people, divided into smaller 5-team members teams. Each team consists of Fullstack Team Leader, Frontend Developer, and Backend Developers. You will belong to one of them
We are NOT a software house, so we have full responsibility for our products and we choose quality above a delivery time
You will work mostly on the backend side of applications, using the following tech stack: Java 16 and PostgreSQL + HP Vertica
In your team is a dedicated Frontend Developer, but still, you should be open to work from time to time with React 17 + Redux and TypeScript
A majority of your tasks will focus on developing new solutions for our IT products
Apart from software development, you will be working with a system architecture of different applications, which cooperate with BI tools
Preparing backend for future workload growth (currently ~700-1000k DAU (Daily Active Users) and about 60-100k concurrent users)
Leading the distribution and upkeep of new games highly-scalable backends through maintenance and design
Troubleshooting and monitoring high-volume database systems
Prototyping and bringing up to life the new game ideas
Collaborating with a cross-functional team to achieve the best possible quality of our products
Actively contributing towards the best practice of reliability and availability
Providing technical leadership in back-end technologies (currently OpenJDK 15, Redis 6 (in cluster setup), Jedis, PostgreSQL 12, Google Protocol Buffers, Netty, Jenkins, Gitlab, Harbor, Sonar and many more - join us and put your vote in choosing tech stack we work with)
Finding cross-product solutions and with help of other experts being able to materialize them
Moving away from the norm and trying to rethink how things are done
Having impact on tech stack used in the company, trying new "stuff"
Cooperate with other product managers, economy designers, and business analysts on monitoring and optimizing engagement and monetization KPIs
Optimize delivery process through managing the implementation of events, from concept, asset creation, event configuration, testing, to execution
Help to define the KPI tracking requirements to drive business value
Cooperate with the production team on the implementation of new LiveOps systems
Work with Producer to establish release plans and task tracking is accurate
Work directly with the team during implementation to answer questions and fine-tune the features, provide initial acceptance
Be up to date with key genres and subgenres of a given product
Provide research to the team on how prospective LiveOps features and solutions would fare in that particular product, based on market and competitive research
Create benchmark analysis of competitive Live Operations and/or their features
Cooperate with other product managers, economy designers, and business analysts ion monitoring and optimizing engagement and monetization KPIs
Optimize delivery process through managing the implementation of events, from concept, asset creation, event configuration, testing, to execution
Help to define the KPI tracking requirements to drive business value
Cooperate with the production team on the implementation of new LiveOps systems
Work with Producer to establish release plans and task tracking is accurate
Work directly with the team during implementation to answer questions and fine-tune the features, provide initial acceptance
Be up to date with key genres and subgenres of a given product
Provide research to the team on how prospective LiveOps features and solutions would fare in that particular product, based on market and competitive research
Create benchmark analysis of competitive Live Operations and/or their features
Define and implement branding strategies to drive the growth of our games
Work cross-functional with Product / UA / ASO / Creative / Influencer Marketing / Consumer Insights / Customer Service / Social Media / VIP and create high impact campaigns and product growth
Understand our games deeply and support both Product and Growth with topics such as feature planning, ad monetization & roadmap prioritization
Identify target audiences, their needs, and how the product will meet those needs, and at the same time bring 'product perspective' to the Growth Team strategy
Work together with PMM’s, share knowledge across products and function, ensure goals and incentives are aligned across all Product and Growth teams
Building a new studio of Ten Square Games, including creating recruitment strategy for Berlin location;
Taking care of the entire recruitment process (from defining the role to making an offer), looking for the best candidates (using all direct search methods and any necessary sources);
Building great relationships with Hiring Managers to define recruitment needs and requirements;
Monitoring all recruitment trends and proactively looking for the best tools and solutions;
Ensuring an excellent candidate experience throughout the recruitment process;
Supporting onboarding process, employer branding activities, and all HR processes in the company (while being part of our big HR team);
Taking part in and organizing industry events and other EB activities to strengthen the TSG brand locally