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FP&A Analyst
Konstruktorska 13, Mokotów, Warszawa
Wygasła: 08.05.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Are you ready to take your financial analysis skills to the next level? As a Financial Analyst with us, you'll be at the forefront of shaping our organization's financial future. From long-term strategic planning to real-time decision-making support, your expertise will drive our success. Here's what you'll be diving into:
• Build and manage a robust database, ensuring our information infrastructure is rock solid
• Develop cutting-edge reporting and analytical tools to empower our sales, marketing, and operations teams
• Work closely with our regional Financial Planning & Analysis team to gather, analyze, and tweak our financial plans, including quarterly forecasts and annual operating plans
• Develop tools for early detection of financial challenges and provide actionable recommendations for resolution
The Business Partner Support Specialist manages relationships with, and provides servicing support to MGI’s Business Partners, acts as the first point of contact for partner inquiries, and builds and maintains a positive image of the Company. The Business Partner Support Specialist ensures timely communications and resolution to Partners' inquiries, issues, and concerns. When necessary, the Specialist liaises with the appropriate department for resolution. The position supports the entire partner life cycle from on-boarding, day-to-day activities, and potentially through the termination process
Primary Responsibilities
• Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc
• Acts as a single point of contact for agents during the troubleshooting process which may include but not limited to assistance with accounting, technical support, reporting, agent profile changes, transactability issues and trainings
• Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information
• Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction
• Answers a variety of inquiries in regard to the use of a number of MoneyGram’s Point of sales applications by identifying procedures and following them to resolve issues
• Assists Partners with making changes to the operation of the POS. This includes but is not limited to product configurations, software upgrades, setting changes
• Partners with sales team to understand the agent’s needs, perspective, and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view
• Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction
• Assists with various projects and performs other duties as assigned
The Risk, Control and Compliance Officer (RCCO) works in partnership with all functions across the company (‘First Line of Defense’) and ensures that the company is aware of and is addressing or mitigating various risks including operational, compliance, and regulatory risks for its Europe and broader business
The RCCO is responsible for identifying, managing, monitoring, and reporting on risks to which the business might be exposed within Europe
Primary Responsibilities
• Work with the Enterprise Risk Manager Europe to provide Board visibility and oversight of MoneyGram’s key risks and controls (Key Risk indicators, Risk cartography, Internal controls results, SLA consolidation)
• Perform the annual control plan – “Second line of defense”
• Identify and analyze incidents reported by managers; accordingly define and track appropriate remediation actions
• Review and update procedures and control/risk methodologies
• Participate in Risk Committees
• Collaborate with functional leaders in Compliance, Legal, Internal Audit, Information Security, Data Privacy to effectively leverage the three lines of defense risk management model
• Supervise the implementation of audit recommendations
• Participate in conversations with regulators, including the National Bank of Belgium and the Financial Conduct Authority
• Participate to special risk related projects and ad hoc analysis
Are you ready to take your financial analysis skills to the next level? As a Financial Analyst with us, you'll be at the forefront of shaping our organization's financial future. From long-term strategic planning to real-time decision-making support, your expertise will drive our success
Here's what you'll be diving into:
• Build and manage a robust database, ensuring our information infrastructure is rock solid
• Develop cutting-edge reporting and analytical tools to empower our sales, marketing, and operations teams
• Work closely with our regional Financial Planning & Analysis team to gather, analyze, and tweak our financial plans, including quarterly forecasts and annual operating plans
• Develop tools for early detection of financial challenges and provide actionable recommendations for resolution
• Enhance, and maintain our financial systems and models, keeping us at the forefront of financial innovation
• Prepare insightful presentations to inform management decisions and guide monthly reviews
Customer Service Excellence Analyst with Spanish (Maternity Cover)
Konstruktorska 13, Mokotów, Warszawa
Wygasła: 17.03.2024
full-time
umowa agencyjna
hybrid work
specialist (Mid / Regular)
Obowiązki:
A Customer Service Excellence Analyst III will assist in the creation of reports, presentations, and will also assist in presenting Customer satisfaction related stats. Collaborating with the outsourcers is an essential aspect of the job and building relationships with all levels of management is a must
Primary Responsibilities
• Prepares detailed reports from raw data to communicate outcomes of consumer satisfaction (CSAT)activities
•Creates presentations to present to any and all levels of management and outsourcers
• Identifies and documents trends on newly released products and operational changes for project owners and leadership
• Focuses on Customer Satisfactio ncontrol by monitoring customer satisfaction surveys
• Demonstrates ease of presenting and speaking on behalf of the Customer Service Excellence with an audience of upper-level management both internally and externally
• Attends and actively participates in calibration sessions facilitated by internal and external QA
• Contacts and collaborates with the outsourcers
• Makes business-minded decisions and influence at all levels of the organization
• Provides supervisors with the status of new hire and existing employee performance related to customer experience standards
• Stays informed of all organizational changes including but not limited to new products and changes in processes
• Liaison with quality development, project management, customer support, and our outsourcer partners
• Develops and maintains partnerships with all levels of hierarchy at our internal and outsourcer locations by conducting monitor sessions and calibration meetings with the purpose of identifying areas with potential to improve the quality of the customer’s experience
• Drafts and/or revises QA related documents including but not limited to the Customer Care Expectations (CCE’s) and Standard Operating Procedures (SOP) to comply with organizational changes
• Assists in the development of new team members as a result of organizational changes
• Assists in the development of internal and external training material as needed
Obsługa wszystkich produktów MoneyGram/Money Order, poprzez dokładne zastosowanie najbardziej aktualnych procedur dotyczących produktów i spełniając standardy wydajności, w tym między innymi rozwiązywanie problemów związanych z eskalacją problemów konsumenckich i/lub dokumentację reklamacyjną
Przetwarzanie przekierowań, zwrotów kosztów, wewnętrznego przetwarzania zwrotów, cofnięć, realizacji, przetwarzanie kart roszczeń, próśb o kserowanie i ogólnych pytań „pomocniczych” od personelu Poziomu 1 w call center
Przeglądanie wstrzymanych transakcji (za pośrednictwem kontaktów przychodzących i wychodzących), aby uzyskać niezbędne informacje pomocne w podjęciu decyzji, zwrocie środków lub przekazaniu wstrzymania transakcji do Działu Compliance do dalszej weryfikacji. Obejmuje to podjęcie odpowiednich działań takich jak na przykład kontakt z konsumentem/agentem lub też poprzez wewnętrzną analizę wniosku w celu zapewnienia trafności decyzji, tak aby zminimalizować potencjalne ryzyka dla grupy MGI oraz jej klientów
Identyfikowanie potrzeby działu, w szczególności zwracanie uwagi oraz adresowanie kierownictwu działu problemów związanych z produktywnością do kierownictwa
Obsługa bazy danych oraz licznych raportów systemowych na potrzeby raportowania do managementu i/lub innych grup
Analiza wniosków takich jak między innymi: wniosek o zwrot pieniędzy generowanych przez konsumentów, a także próśb o informacje dotyczące przeterminowanych transakcji, zwrotów wykraczających poza zakres standardowych procedur, sporów walutowych, rekompensat wydatków i opłat za realizację
Analizowanie oraz odniesienie się do zapytań od agentów MoneyGram, wykrywanie i usuwanie problemów, uzgadnianie prowizji, wykonywanie czynności wysyłania/odbierania, korygowania konta agenta, wprowadzanie zmian/zwolnień agentów, poprawek w bazach danych, zatrzymywanie płatności, weryfikacja oficjalnych czeków instytucji finansowych i przekazów pieniężnych, zatrzymania/oznaczenia/ unieważnienia, żądanie kserokopii przekazów pieniężnych i realizacji transakcji
Monitors data within the HCM and provide data entry corrections when needed based on service tickets for:
Employee/Personal data (examples: Address changes, name changes, etc.)
Employment data (examples: converting New Hires to Employees and ensuring data integrity, Salary & allowances updates, Job Changes, Terminations, etc.)
Provides first level support for the HCM (Oracle Fusion), which includes monitoring, solving, reassigning, or escalating trouble tickets from Service Now
Generates reports to evaluate and audit employee data integrity, payroll integrity, and trouble ticket metrics using Excel
Partners with HRBP, Benefits, Compensation, Talent Acquisition, HRIS, Payroll to correct data integrity issues and ensure employee data is accurate
Assists in process creation or enhancements to ensure a Best-In-Class Human Resources function
Provides general HR support which may include, but not be limited to:
Performing internal data audits
Maintaining HR Intranet to ensure it contains the most relevant and up to date information, including the replacement of outdated materials
Assist team members in developing, maintaining and distributing monthly and quarterly department metrics, KPI’s and various reports
Assists the HRIS team in the testing of new functionality, fixes or enhancements to HR Applications, as needed
The Office Manager is responsible for ensuring the effective running of a fast paced office environment. The Office Manager will be responsible for providing support to senior management, maintaining and improving office services and coordinating several office activities
Primary Responsibilities
• Acts as a local point of contact for all general telephone calls or visitors to the office, resolving, forwarding or escalating the issue as appropriate
• Sends notifications to office staff regarding office protocol and alert of potential visitors
• Ensures the office premises are effectively maintained, presenting an appropriate image to visitors at all times
• Assists in planning and organizing meetings/conference calls, including arranging accommodations and other logistics
• Provides support during meetings as required; prepares and takes dictation, minutes, agendas, notices and manages mailings of meeting agendas and supporting materials
• Provides support to senior management by notifying and escalating technical equipment issues to the IT department
• Ensures all IT related requirements and resources are working effectively, liaising with the IT Manager as appropriate
• Develops process to keep track of cost center and monthly review of cost center statement
• Identifies variances of actual to budget and provides regular updates to EVP
• Resolves questions and problems, independently taking or coordinating the appropriate action, referring only the most complex issues to higher levels
• Coordinates the office accounts. This includes keeping a log of all expenditure, petty cash etc
• Reconciles office bank statements and collates receipts
• Works with HR to assist in the coordination of the monthly payroll
• Partners with line managers to ensure the monthly accounting packages are completed and submitted to the designated accounting provider
• Assists the team in filing timely expense reports and ensures they are completed in a timely manner
• Performs other ad-hoc duties as required by the office or team as they arise
Reviews and analyzes leads for potential suspicious activity, including those generated from an alert detection processes, subpoenas and warrants, negative media reports, as well as other sources to include (but not limited to):
Identifying, researching and reporting suspicious activity
Managing the investigative process from initial detection to disposition
Thoroughly and timely reviewing reports and other investigative leads that potentially identify suspicious activity
Formulating and recommending responses to potentially suspicious findings, reporting such activity to the appropriate regulatory authorities, and support MoneyGram's forward-looking risk-mitigation response
Supports managers, supervisors, and sr analysts in conducting moderately complex AML/Fraud investigations
Works with team members to determine whether to close cases, escalate findings and/or file a Suspicious Activity Report with the various global regulatory, law enforcement or, Financial Intelligence Units globally
Writes and files Suspicious Activity Reports and recommends relationship retention or termination
Liaise with various Compliance, Advisory, or Business teams, Legal, Security and Law Enforcement, or other internal departments as necessary
Reviews and analyzes leads for potential suspicious activity, including those generated from an alert detection processes, subpoenas and warrants, negative media reports, as well as other sources to include (but not limited to):
Identifying, researching and reporting suspicious activity
Managing the investigative process from initial detection to disposition
Thoroughly and timely reviewing reports and other investigative leads that potentially identify suspicious activity
Formulating and recommending responses to potentially suspicious findings, reporting such activity to the appropriate regulatory authorities, and support MoneyGram's forward-looking risk-mitigation response
Supports managers, supervisors, and sr analysts in conducting moderately complex AML/Fraud investigations
Works with team members to determine whether to close cases, escalate findings and/or file a Suspicious Activity Report with the various global regulatory, law enforcement or, Financial Intelligence Units globally
Writes and files Suspicious Activity Reports and recommends relationship retention or termination
Liaise with various Compliance, Advisory, or Business teams, Legal, Security and Law Enforcement, or other internal departments as necessary
Compliance Analyst with Italian - AML, CTF, Fraud, Transaction Monitoring
Konstruktorska 13, Mokotów, Warszawa
Wygasła: 13.05.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Reviews and analyzes leads for potential suspicious activity, including those generated from an alert detection processes, subpoenas and warrants, negative media reports, as well as other sources to include (but not limited to):
Identifying, researching and reporting suspicious activity
Managing the investigative process from initial detection to disposition
Thoroughly and timely reviewing reports and other investigative leads that potentially identify suspicious activity
Formulating and recommending responses to potentially suspicious findings, reporting such activity to the appropriate regulatory authorities, and support MoneyGram's forward-looking risk-mitigation response
Supports managers, supervisors, and sr analysts in conducting moderately complex AML/Fraud investigations
Works with team members to determine whether to close cases, escalate findings and/or file a Suspicious Activity Report with the various global regulatory, law enforcement or, Financial Intelligence Units globally
Writes and files Suspicious Activity Reports and recommends relationship retention or termination
Liaise with various Compliance, Advisory, or Business teams, Legal, Security and Law Enforcement, or other internal departments as necessary
Answers employee and manager queries through telephone or email communications by identifying issues, researching problems, troubleshooting root cause, in order to ensure accurate HR and benefits administration and high customer satisfaction. Builds and maintains a valued advisory relationship with employees and managers
Acts as the first point of contact for non-US absence / PTO questions, updates employee handbooks as requested by Global Benefits and Legal Department
Assists with preparation of HR/payroll inputs, including benefits administration in compliance with local legislation
Prepares employment documentation as per pre-agreed templates
Assists with implementing new programs and HR initiatives
May help support social fund administration for applicable countries
Coordinates HR administrative activities to ensure HR data is accurate and compliant with local legislation. Prepares payroll inputs including benefits administration in compliance with local legislation
Provides support for all internal and external HR admin and benefits related audits
The Accountant II is responsible for creating fixed assets in Oracle system, performing account reconciliations and journal entries in accordance with established policies and procedures to ensure timely and accurate financial reporting. The incumbent will coordinate with other functional areas to gather required information and resolve questions or variances. Additionally, the incumbent will also be responsible for ensuring compliance of internal control processes
Primary Responsibilities
•Researches and resolves outstanding reconciliation items in a timely manner
•Reports and escalates issues appropriately and timely
•Creates fixed assets in Oracle system
•Completes daily and monthly journal entries (GL) in an accurate and timely manner
•Supports requests for information from internal management
•Documents processes and procedures (in accordance with internal guidelines)
•Collaborates with operations, finance and/or other groups to answer audit questions
•Ensures SOX compliance by monitoring daily and monthly documented controls (in accordance with internal guidelines)
•Responds to inquiries from other departments
•Participates in projects such as system implementations
Compliance Analyst with Italian - AML, CTF, Fraud, Transaction Monitoring
Konstruktorska 13, Mokotów, Warszawa
Wygasła: 15.03.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Reviews and analyzes leads for potential suspicious activity, including those generated from an alert detection processes, subpoenas and warrants, negative media reports, as well as other sources to include (but not limited to):
Identifying, researching and reporting suspicious activity
Managing the investigative process from initial detection to disposition
Thoroughly and timely reviewing reports and other investigative leads that potentially identify suspicious activity
Formulating and recommending responses to potentially suspicious findings, reporting such activity to the appropriate regulatory authorities, and support MoneyGram's forward-looking risk-mitigation response
Supports managers, supervisors, and sr analysts in conducting moderately complex AML/Fraud investigations
Works with team members to determine whether to close cases, escalate findings and/or file a Suspicious Activity Report with the various global regulatory, law enforcement or, Financial Intelligence Units globally
Writes and files Suspicious Activity Reports and recommends relationship retention or termination
Liaise with various Compliance, Advisory, or Business teams, Legal, Security and Law Enforcement, or other internal departments as necessary
Manages the design and governance overall for the program(s) of responsibility, and provides thought leadership in the areas of regulatory compliance and enterprise risk management
Directs business process control reviews, program assessment reviews, and other service offerings
Works closely with management to develop risk assessments, implement programs and new requirements, and drive implementation of recommendations regarding business & process optimization, profit improvement, internal control & compliance
Serve as Subject Matter Expert (SME) on core program and sub-programs
Actively provides consultative support and advice to business lines regarding compliance
Maintains knowledge of business line functions, strategic goals and target markets in order to best support assigned business lines
Provides advice and guidance to the organization as a whole by developing policy and advocacy agenda and ensures employees are positioned to educate others effectively when opportunities arise
Promotes policies at local, state, and federal levels that enhance the organizations abilities to achieve its vision and mission
Drafts enterprise wide policy, policy briefs, programs, standards, and guidelines
Ensures information is effectively distributed throughout the organization at all levels
Answers employee and manager queries through email/chat/etc communications channels: by identifying issues, researching problems, troubleshooting root cause, in order to ensure accurate HR and benefits administration and high internal customer satisfaction. Builds and maintains a valued advisory relationship with employees and managers
Prepares employment documentation as per pre-agreed templates in accordance with local legislation
Prepares payroll inputs including benefits administration in compliance with local legislation
Monitors data within the HCM and provides data entry corrections when needed based on service tickets for Employee/Personal data (examples: Address changes, name changes, etc.)
Ensures system related procedures are followed and performed as per defined descriptions (examples: converting New Hires to Employees and ensuring data integrity, Salary & allowances updates, Job Changes, Terminations, etc.)
Provides first level support for the HCM (Oracle Fusion), which includes monitoring, solving, reassigning, or escalating trouble tickets from Service Now
Generates reports to evaluate and audit employee data integrity, payroll integrity, and trouble ticket metrics using Excel
Partners with HRBP, Benefits, Compensation, Talent Acquisition, HRIS, Payroll to correct data integrity issues and ensure employee data is accurate
Provides general HR support which may include, but not be limited to performing internal data audits; maintaining HR Intranet to ensure it contains the most relevant and up to date information, including the replacement of outdated materials; assisting team members in developing, maintaining and distributing monthly and quarterly department metrics, KPI’s and various reports
Provides support for internal and external HR admin and benefits related audits
Updates employee handbooks as requested by HRBPs and other colleagues
Receives and handles escalated agent and consumer issues
Resolves and investigates potential volatile situations to resolve in a manner that balances customer satisfaction with MGI policies and regulations
Keeps product, regulatory, and compliance knowledge and procedures current, through refresher training, study of knowledge base, as well as handling customer case resolution
Identifies trends and works with internal SME's
Proactively works to identify department inefficiencies, reviews current departmental practices and procedures through partnership with peers and co-workers and recommends improvements
Recommends and implements changes to improve departmental operations through established change control and governance processes; is a key player in development of new departmental practices and policies including the communication and successful implementation of changes
Provides daily/monthly/annual reports to the Business. Creates monthly Q/A metrics for the team and produces ad hoc reports, as required. Performs weekly, monthly, and quarterly meetings with the team
Conducts weekly and monthly meetings with the team. Performs monthly/quarterly/yearly 1-1 meetings
Distributes and monitors workload of the entire department
Assigns regulated and non-regulated alerts to the entire department
Monitors efficiency, quality and accuracy of the entire department and supervised employees
Manages any procedure changes and updates the team on any changes in the process
Introduces any changes to the day to day work
Prepares and announce a monthly schedule for the team
The Accountant is responsible for performing account reconciliations and journal entries in accordance with established policies and procedures to ensure timely and accurate financial reporting. The incumbent will coordinate with other functional areas to gather required information and resolve questions or variances. Additionally, the incumbent will also be responsible for ensuring compliance of internal control processes
Account Reconciliation:
•Researches and resolves outstanding reconciliation items in a timely manner
•Reports and escalates issues appropriately and timely
General Accounting:
•Completes daily and monthly journal entries in an accurate and timely manner
•Supports requests for information from internal management
•Performs monthly balance sheet analysis on variances as assigned
•Documents processes and procedures
Audit and SOX:
•Creates audit schedules for internal and external auditors as requested
•Coordinates with operations, finance and/or other groups to answer audit questions
•Ensures SOX compliance by monitoring daily and monthly documented controls
•Documents any changes to SOX flowcharts and matrices
Performs other tasks as assigned, such as:
•Responds to inquiries from other departments
•Participates in projects such as system implementations
Reviews and analyzes leads for potential suspicious activity, including those generated from an alert detection processes, subpoenas and warrants, negative media reports, as well as other sources to include (but not limited to):
Identifying, researching and reporting suspicious activity
Managing the investigative process from initial detection to disposition
Thoroughly and timely reviewing reports and other investigative leads that potentially identify suspicious activity
Formulating and recommending responses to potentially suspicious findings, reporting such activity to the appropriate regulatory authorities, and support MoneyGram's forward-looking risk-mitigation response
Supports managers, supervisors, and sr analysts in conducting moderately complex AML/Fraud investigations
Works with team members to determine whether to close cases, escalate findings and/or file a Suspicious Activity Report with the various global regulatory, law enforcement or, Financial Intelligence Units globally
Writes and files Suspicious Activity Reports and recommends relationship retention or termination
Liaise with various Compliance, Advisory, or Business teams, Legal, Security and Law Enforcement, or other internal departments as necessary
Creates, administers and maintains learning and development materials (some custom, some off-the-shelf) for an audience of learners in multiple time zones. Materials could include, but aren't limited to e-learnings, short videos/audio recordings, job aids/performance support tools, and classroom content for learners and instructors
Serves as an Administrator for MoneyGram's Learning Management System including uploading content, assigning resources, enrolling participants, and reporting
Facilitates live in-person and live web-based learning and development events, supporting various audiences including training other trainers to deliver content, as needed
Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve partners’ inbound requests through all offered channels: phone, chat, email, etc
Initiates outbound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information
Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction
Acts as a single point of contact for Agents for the whole servicing process which may include assistance with accounting, reporting, agent profile changes, trainings
Partners with sales team to understand the agent’s needs, perspective and challenges in order to ensure MGI competitiveness from a B2B Customer Service point of view
Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction
Identifies and documents trends observed in test results submitted by clients and/or trends observed on calls or meetings regarding daily operations, newly released products and operational changes for project owners and leadership
Schedules and facilitates monthly QA meetings with internal supervisors for calibrations and updates
Schedules and facilitates weekly/biweekly QA meetings with outsourcer groups for calibrations and updates
Attends and actively participates in reoccurring meetings with external clients to their test results and other QA related topics
Updates ServiceNow project tracker; stays informed of all organizational changes including but not limited to new products and changes in processes
Updates test cases as necessary when changes occur
Logs tickets in the system when there are issues for IT/support to investigate and resolve
Develops and maintains partnerships with QA department both internally and externally by conducting calibration meetings with the purposes of improving the customer’s experience as well as minimizing the quality score variance between internal QA and the outsourcer QA
Drafts and/or revises QA related documents including but not limited to the Customer Care Expectations (CCE’s) and Standard 10.Operating Procedures (SOP) to comply with organizational changes
Assists new joiners with training when needed
Assists in the development of internal and external QA training material as needed
Interfaces with the MGI partners as first point of contact and resolution owner in order to resolve in-bound partners’ requests;
Follows up on issues until complete resolution; determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction
Acts as a single point of contact for Agents for the whole servicing and training process that includes equipment shipping, AML and Fraud Prevention electronic training, products training, compliance documents collection and verification; regularly monitors the progress of training by monitoring the agent’s activities in the LMS system and provides support to Agents to ensure all issues relating to our training process are addressed
Takes active part in all projects connected with equipment delivery (rollouts) as well as training; ensures all servicing and training related issues and delays are escalated as appropriate to minimize impact to the onboarding and training process timeline
Partners with sales team to understand the agent’s needs, perception and challenges in order to ensure MGI competitiveness from B2B Customer Service point of view
Liaises with different MGI departments as necessary to solve agents’ issues and ensure satisfaction
Initiates out-bound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information
The Talent Acquisition Partner with French is responsible for driving the full cycle recruitment process while providing a quality candidate and hiring manager experience. The incumbent partners with business leaders and HR Business Partners across multiple functions to attract, identify and select top talent that ultimately supports the organization’s business priorities
Owns recruitment strategy including talent attraction, application workflow, resume and telephone screening, preparing shortlists and candidate summaries, supporting the interview process, management of the offer process, monitoring new hire background check progress and advising hiring managers as needed
Sources qualified candidates from a variety of channels, including contacting leads from social networks, online tools, job boards, referrals and database sourcing
Proactively communicates with candidates and other stakeholders on a regular basis to build strong partnerships and provide a quality candidate experience
Ensures local hiring laws and internal policies are followed throughout the talent selection process
Meets or exceeds established key performance indicators and service level agreements
Participates in talent initiatives and performs other duties and/or projects within the team as assigned
Reviews and analyzes leads for potential suspicious activity, including those generated from an alert detection processes, subpoenas and warrants, negative media reports, as well as other sources to include (but not limited to): Identifying, researching and reporting suspicious activity. Managing the investigative process from initial detection to disposition
Thoroughly and timely reviewing reports and other investigative leads that potentially identify suspicious activity
Formulating and recommending responses to potentially suspicious findings, reporting such activity to the appropriate regulatory authorities, and support MoneyGram's forward-looking risk-mitigation response
Supports managers, supervisors, and sr analysts in conducting moderately complex AML/Fraud investigations
Works with team members to determine whether to close cases, escalate findings and/or file a Suspicious Activity Report with the various global regulatory, law enforcement or, Financial Intelligence Units globally
Writes and files Suspicious Activity Reports and recommends relationship retention or termination
Liaises with various Compliance, Advisory, or Business teams, Legal, Security and Law Enforcement, or other internal departments as necessary
The Accountant (with German) is responsible for performing account reconciliations and journal entries in accordance with established policies and procedures to ensure timely and accurate financial reporting. The incumbent will coordinate with other functional areas to gather required information and resolve questions or variances. Additionally, the incumbent will also be responsible for ensuring compliance of internal control processes
Account Reconciliation:
•Researches and resolves outstanding reconciliation items in a timely manner
•Reports and escalates issues appropriately and timely
General Accounting:
•Completes daily and monthly journal entries in an accurate and timely manner
•Supports requests for information from internal management
•Performs monthly balance sheet analysis on variances as assigned
•Documents processes and procedures
Audit and SOX:
•Creates audit schedules for internal and external auditors as requested
•Coordinates with operations, finance and/or other groups to answer audit questions
•Ensures SOX compliance by monitoring daily and monthly documented controls
•Documents any changes to SOX flowcharts and matrices
Performs other tasks as assigned, such as:
•Responds to inquiries from other departments
•Participates in projects such as system implementations
General Ledger Accountant for International Accounting
Warszawa
Wygasła: 13.07.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
The General Ledger Accountant for International Accounting is responsible for performing account reconciliations and journal entries in accordance with established policies and procedures to ensure timely and accurate financial reporting. The incumbent will coordinate with other functional areas to gather required information and resolve questions or variances. Additionally, the incumbent will also be responsible for ensuring compliance of internal control processes
Account Reconciliation
Research and resolves outstanding reconciliation items in a timely manner
Reports and escalates issues appropriately and timely
General Accounting
Completes daily and monthly journal entries in an accurate and timely manner
Supports requests for information from internal management
Performs monthly balance sheet analysis on variances as assigned
Documents processes and procedures
Audit and SOX
Creates audit schedules for internal and external auditors as requested
Coordinates with operations, finance and/or other groups to answer audit questions
Ensures SOX compliance by monitoring daily and monthly documented controls
Documents any changes to SOX flowcharts and matrices
Performs other tasks as assigned, such as
Responds to inquiries from other departments
Participates in projects such as system implementations
Stanowisko Trenera w MoneyGram obejmuje cztery główne filary: prowadzenie szkoleń, kontakt z podwykonawcami, analizowanie procesów i procedur oraz ich dokumentowanie. Do obowiązków Trenera należeć będzie również obsługa raportów w ramach szkoleń dostępnych na platformie LMS (Learning Management System) oraz monitorowanie wyników wskaźników szkoleniowych;
Prowadzenie szkoleń w języku angielskim;
Rozwijanie nowoczesnych produktów szkoleniowych;
Udział w planowaniu wprowadzenia nowych produktów szkoleniowych oraz ich aktualizacji;
Ocena efektywności materiałow szkoleniowych oraz analiza informacji zwrotnych;
Analiza i dokumentacja procedur;
Zarządzanie treścią oraz publikowania materiałów szkoleniowych;
Facylitacja szkoleń;
Przeprowadzanie oceny szkoleń z zastosowaniem różnych metod ewaluacji;
Monitorowanie efektywności szkoleń;
Współpraca z podwykonawcami w celu wzmacniania kompetencji partnerów;
Planowanie, koordynowanie i nadzorowanie incjatyw szkoleniowych, w tym szkoleń dla nowych pracowników, z nowych produktów oraz zmian w procedurach;
Provides project trainings to newly hired employees
Creates training materials for product trainings and ensures training materials are up to date with current procedures and processes
Participates with project management team during initial planning for new product rollouts and major application releases
Evaluates effectiveness of the training curriculum by analyzing the performance measurements and gathering feedback from departments
Researches and documents procedures for content management and publishing on intranets/online job ads
Designs and generates reports related to the Learning Management System and tracking department metrics
Facilitates classroom and distance learning for multiple job functions, supporting various products and partners and consumers
Conducts trainee evaluation with a variety of methods
Identifies and researches process improvements
Collaborates with business personnel
Plays key role on projects other departments
Serves as a call center Subject Matter Expert
Formulates launch plans, executes, delegates and manages resources
Travels to outsourcer location to co-train, coach and certify trainers
Fosters a team environment of shared ownership in the execution of call center launches
Establishes and maintains a strong partnership with outsourcers to achieve goals and ensure contractual obligations are met as they relate to training
Plans, coordinates and supervises the roll-out of all training initiatives, including (but not limited to) training of new employees, new products (up-training), changing of procedures
Periodically ensures accuracy of content delivered by observing the facilitation of MoneyGram classes either through travel or distance technology
Creates and implements plans to consistently audit all outsourcer’s training materials including customized procedures
Monitors outsourcer training effectiveness by evaluating the metrics they provide and evaluate job performance through regular call calibration sessions
Periodically audits Outsourcers Training materials to ensure the consistency of material contents and communication with the outsourcers
Reviews post training metrics provided by outsourcer to monitor effectiveness of training
The Compliance Operations Analyst I is responsible for identifying fraudulent and suspicious transactions by conducting consumer and agent interviews to gather information to aid in making real-time decisions regarding questionable activity as well as analyzing transactional data. The Analyst monitors and identifies patterns of suspicious activity and may utilize real-time environments to assess activity as it happens. This is the first analytical level of escalation within the department acting to ensure MoneyGram and its customers are not involved in any illegal activity and remain compliant with internal and external regulations. Employees at this level will make resolution decisions that are above the standard issues, but fall within established guidelines
Conduct interviews with consumers to obtain necessary information on transaction activity, applying established AML requirements and processes to ensure they are not involved in or have become a victim of illegal activity
Reviews transactions for high-risk activity; prevent suspicious and fraudulent activities from being completed through MGI systems/partners
Conducts research and due diligence techniques to ensure accurate decisions are made to minimize risk and liability to both customers and the company
Documents outcome of the consumer's activity analysis in order to maintain proper records of data gathered to aid in determination of suspicious activity patterns
Performs confidential research and analysis of trends and behaviors, sanctions-related analysis as well as rules generated by internal watch-list, as a means to make proper decisions on customer's activity; reports findings to leadership and any other appropriate departments (such as Compliance, Transaction Monitoring, FIU)
Establishes, builds, maintains and supports the overall service levels and obligations internal and external to department
Performs other duties as needed to establish, build, maintain and support the overall service levels and obligations of the department
The Compliance Analyst (CAGR EMEA Team - Consumer Alert & Government Reporting) ensures the business operates in accordance with all legal and regulatory requirements and all group standards relating to anti-money laundering, counter financing of terrorism (AML), and fraud prevention. The incumbent is responsible for advanced investigations that detect and report suspicious activity to government authorities and enable MoneyGram to form sound judgements concerning reputational and other risks while meeting expectations of regulators and other compliance stakeholders
Reviews and analyzes leads for potential suspicious activity, including those generated from an alert detection processes, subpoenas and warrants, negative media reports, as well as other sources to include (but not limited to)
Identifying, researching and reporting suspicious activity
Managing the investigative process from initial detection to disposition
Thoroughly and timely reviewing reports and other investigative leads that potentially identify suspicious activity
Formulating and recommending responses to potentially suspicious findings, reporting such activity to the appropriate regulatory authorities, and support MoneyGram's forward-looking risk-mitigation response
Supports managers, supervisors, and sr analysts in conducting moderately complex AML/Fraud investigations
Works with team members to determine whether to close cases, escalate findings and/or file a Suspicious Activity Report with the various global regulatory, law enforcement or, Financial Intelligence Units globally
Writes and files Suspicious Activity Reports and recommends relationship retention or termination
Liaise with various Compliance, Advisory, or Business teams, Legal, Security and Law Enforcement, or other internal departments as necessary
odpowiadanie na pytania pracowników, kadry menadżerskiej lub współpracowników z działu HR poprzez różne kanały komunikacji (mi.in. maile, Webex, system ticketowy lub osobiście)
rozwiązywanie problemów w celu zapewnienia efektywnego realizowania zadań z obszaru administracji HR i benefitów, przy utrzymaniu zadowolenia klienta wewnętrznego na wysokim poziomie
przygotowywanie umów dla pracowników na podstawie wcześniej ustalonych zasad oraz procedur
organizowanie i/lub wsparcie działań onboardingowych dla nowych pracowników
asystowanie podczas wdrażania nowych programów i innych inicjatyw z zakresu HR
koordynowanie działań z zakresu administracji kadrowej w celu zapewnienia poprawnych danych kadrowych, zgodnych z lokalnymi regulacjami prawnymi
zapewnienie wsparcia podczas wszystkich audytów wewnętrznych i zewnętrznych dotyczących administracji kadrowej i benefitów
wsparcie z zakresu administracji związanej z funduszem świadczeń socjalnych
asystowanie podczas przygotowania list płacowych, w tym dostarczanie informacji na temat benefitów zgodnych z lokalnymi regulacjami prawnymi
główny obszar działań: Polska; możliwość wsparcia także innych krajów