Ocena ogólna pracodawcy
DONNELLEY FINANCIAL SOLUTIONS POLAND sp. z o.o.
KRAKÓW, UL. WADOWICKA 8A
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Użytkownik: Administrator
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Rekrutacje prowadzone przez firmę:
Wszystkie (10)
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Archiwalne ( 10 )
Client Success Specialist
Kraków
Wygasła: 23.10.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Prioritize production requests and projects for specific client
- Provide application support for DFS applications
- Provide hourly estimates to clients based on standard support rate
- Pull and clean up billing reports monthly
- Generate Quick How to Guides
- Redesign for customer (Scope, Timelines, Action Items, product build)
- Sales Communication on any changes to expected Scope (new activity specs, etc.)
- Sales Specific Reporting - similar to APS (excel) but condensed (i.e. Scorecards)
- Manage internal ticket submission
- correctly (send back to XPP developers using APS)
- Track all client associated tasks and time into APS
- UAT Testing (for Product Release)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Care Center Analyst
Kraków
Wygasła: 10.08.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Provide level 1 and level 2 support for users via phone, email, and ticketing system
- Support remote users using remote desktop management tools
- Troubleshoot & resolve problems with end-user equipment & software
- Support the latest Windows/Mac operating systems
- Diagnose and resolve complex end-user support issues
- Escalate issues to appropriate teams within IT as needed
- User account provisioning and maintenance
- Supervise the user onboarding service including provisioning of hardware and access for users prior to their start date
- Work incoming help tickets from multiple channels – web, email, & phone
- Create and maintain documentation as it relates to end-user systems, support, and processes
- Perform other related duties and participates in special projects as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Software Support Engineer
Kraków
Wygasła: 10.08.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Respond to client-based application issues to understand business expectation of the functionality
- Learn and access data storage and source code for respective application
- Debug functionality in sandbox environment to pinpoint problem area
- Develop code-based solutions for check-in and future deployment
- Conceive creative workarounds for short term client solutions
- Connect to production systems and monitoring tools to identify performance bottlenecks
- Optimize SQL Queries and Stored Procedures
- Modify SQL Data as needed to assist completion of production business tasks
- Contribute to the SDLC (Software Development Lifecycle) Process along with Project Managers
- Document Runbooks and Best Practices to further collective team knowledge
- Analyze logs to identify trends, track errors and provide suggestions for improvement
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Success Specialist
Kraków
Wygasła: 10.08.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Prioritize production requests and projects for specific client
- Provide application support for DFS applications
- Provide hourly estimates to clients based on standard support rate
- Pull and clean up billing reports monthly
- Generate Quick How to Guides
- Redesign for customer (Scope, Timelines, Action Items, product build)
- Sales Communication on any changes to expected Scope (new activity specs, etc.)
- Sales Specific Reporting - similar to APS (excel) but condensed (i.e. Scorecards)
- Manage internal ticket submission
- correctly (send back to XPP developers using APS)
- Track all client associated tasks and time into APS
- UAT Testing (for Product Release)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Technician
Kraków
Wygasła: 02.04.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Work is typically performed under minimal daily supervision, receiving guidance from the IT Manager about the work that needs to be completed. This position needs to be able to exercise high levels of discretion and latitude in completing tasks
- To respond to Service Desk referrals of end-user requests for help solving PC hardware, software, peripheral or production equipment related problems or issues
- To prioritise problems based on severity, urgency and impact to the business and track all outstanding incidents until successful resolution. May hand off extremely complex technical problems to higher-level support or other IT department staff if required
- To troubleshoot any technical difficulty with PC hardware and software issues, Internet, network applications, configurations and peripheral equipment
- To work with enterprise support groups and outside vendors to resolve problems or issues
- To coordinate through the change management process to move, install, upgrade, remove and configure site IT assets and supporting infrastructure
- To maintain the asset management system (additions/changes/deletions) for accurate tracking of all IT assets within the site(s)
- To manage local IT vendors – hardware vendors and local IT service providers
- To support and conduct routine audits of site IT assets and processes to ensure compliance with established company policies and procedures, as well as compliance with Governmental regulations and policies
- To perform other related duties and participate in special projects as assigned
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Release Project Manager
Kraków
Wygasła: 04.03.2022
full-time
umowa o pracę
hybrid work
senior specialist (Senior), expert
Obowiązki:
- Forward Plan the release windows and cycles across a portfolio
- Manage risks and resolve issues that affect release scope, schedule, and quality
- Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
- Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
- Manage relationships and coordinate work between different teams at different locations
- Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
- Produce Deployment, Run Books, and Implementation Plans
- Weekly Release Reporting
- Communicate release details and schedules to the Business as required
- Maintain the release schedule for all core services and ensure alignment across key partners and vendors
- Continually work towards making improvements in the release process
- Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists
- Participate in Change Advisory Board meetings to discuss release scope and/or roadblocks
- Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists
- Research new software development and configuration management methodologies and technologies and analyze their application to current configuration management needs
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Billing Assistant
Kraków
Wygasła: 10.02.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Overseeing the creation and maintenance of master data to include client and contract information
- Analyzing and reconciling billable activities against client contracts
- Ensuring correct VAT rules are applied and VAT numbers are recorded
- Producing invoices and sending them to clients
- Processing credit notes
- Generating required reports
- Maintaining contact with local departments
- Assuring timely and accurate period-end closing
- Performing compliance processes within own area of responsibility
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Client Success Specialist
Kraków
Wygasła: 10.02.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Prioritize production requests and projects for specific client
- Provide application support for DFS applications
- Provide hourly estimates to clients based on standard support rate
- Pull and clean up billing reports monthly
- Generate Quick How to Guides
- Redesign for customer (Scope, Timelines, Action Items, product build)
- Sales Communication on any changes to expected Scope (new activity specs, etc.)
- Sales Specific Reporting - similar to APS (excel) but condensed (i.e. Scorecards)
- Manage internal ticket submission
- correctly (send back to XPP developers using APS)
- Track all client associated tasks and time into APS
- UAT Testing (for Product Release)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior AP Accountant
Kraków
Wygasła: 10.02.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Reviewing and verifying vendor invoices
- Entering and loading invoices into system to proper department, GL code and local countries VAT rules
- Preparing and posting journal entries for accrued expenses
- Monitoring accounts to ensure payments are up to date, preparing and processing electronic transfers and
- payments
- Maintaining vendor files, correspond with vendors and respond to inquiries
- Analysing and reconcile bank statements and general ledgers
- Producing monthly reports
- Assisting the business with queries relating to purchase orders, payments, receipting and invoices
- Assisting with timely and accurate period-end closing
- Reconciling balance sheet accounts
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Tech Support Analyst
Kraków
Wygasła: 10.02.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Understand application components and data flows for each system
- Understand data storage for each system
- Respond to issue tickets submitted into the queue
- Access production systems to analyze various components
- Write SQL queries to analyze data related issues
- Step through code to understand the inner workings and to provide suggestions for improvements
- Work with other engineering teams to understand and resolve issues
- Review logs to track performance issues and identify trends, anomalies, and provide suggestions for improvement
- Analyze production systems using various monitoring tools
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
