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Be responsible for logistics invoicing activities for all transport related services (road, vessel, rail, rentals, handlings) using full self-billing and match & pay settlement type
Support claim settlement operations
Ensure that all logistics invoices are timely completed and in approved status
Ensure timely collection of CMR and other VAT related documentation
Follow-up standard invoices and those handled by bot and of electronic invoice
Ensure service level compliance based on defined key performance indicators
Ensure good communication with external service providers and other stakeholders inside and outside UPM
Customer Relationship Management as defined by sales management and supported by UPM Raflatac internal systems to ensure smooth customer service
Order handling
Order Management – progression and communication of orders to all necessary parties, proactive intervention in process disturbance situations
Customer data maintenance - including Customer Master File and Price Lists
Complaint Handling – entry and progression of claims, customer interface and internal coordination
Enquiry handling related to pricing, products and supply chain
Technical Advice - including product recommendations, organizing samples, trials, technical documents and brochures and having a basic understanding of printing methods
Sales support – including information retrieval and analysis, pricing support
E-Business – promoting and then actively supporting customers with UPM Raflatac's tools and strategies
Proactive activities including product promotion, price offer follow-ups, etc
Support the local UPM units in various tasks related to recruitment, training, or the employment life cycle
Provide advice to employees and managers related to HR processes and policies
Keep the HR data in Workday system accurate and up to date
Participate in additional HR projects and initiatives with a possibility of implementing your own ideas
In Develop & Perform you will be responsible for learning and development activities for UPM employees. You will be coordinating face-to-face and digital training sessions, communicating with internal and external stakeholders, making practical arrangements, managing participants, collecting feedback, reporting, and verifying training invoices
In Reward & Career Changes you will be responsible for performing various tasks related to employment life cycle administration and reporting. You will be maintaining the HR system related to employees’ personal, employment and compensation data, preparing documents, administering benefit processes, answering queries related to the HR system and employment
In Join team you will be supporting the hiring manager in the recruitment process. You will plan the recruitment with hiring managers, post jobs in selected channels, communicate with candidates at all stages of recruitment, and handle hiring process for selected applicants
Customer Service Coordinator, Spanish and Italian Speaker
Jaworska 11-13, Fabryczna, Wrocław
Wygasła: 04.04.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Provide Customer Service in commercial related tasks and perform daily operations, including order intake and management
Handle customer requests in Salesforce related to samples, pricing, and technical documentation
Manage and maintain high level of quality of customer data, price lists
Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery
Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system
Provide reports, certificates and statements based on customer requests, using available data sources
Onboard, guide and support customers with our MyRaflatac online platform
Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
Take part in additional trainings extending knowledge about products, systems, processes
Provide Customer Service in commercial related tasks and execute daily operations, including order intake and management
Handle customer requests in Salesforce related to samples, pricing, and technical documentation
Manage and maintain excellent quality of customer data, price lists
Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery
Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system
Provide reports, certificates and statements based on customer requests, using available data sources
Onboard, guide and support customers with our MyRaflatac online platform
Analyze customer data and customer service processes, contributing to the continuous development of our processes and tools
Take part in additional trainings extending knowledge about products, systems, processes
Ensure perfect order fulfillment (order & delivery management)
Determine product availability
Guarantee cost and service efficient logistics planning
Plan and execute deliveries
Optimize payloads by taking safety considerations into account
Secure logistics capacity from service providers based on agreed allocations as well as performance of logistics service provider and register non-conformance
Work pro-actively in deviation and exception reporting
Act as a link between Order Management, Production Planning, Inhouse Sales
Maintain Lead to Cash Customer Master Data according to our policies, data standards and instructions as well as continuously improve data quality and ways of working
Manage business relationships actively, take ownership of requests and issues, solve & follow them through to resolution
Conduct data cleansing activities to remove old, unused data, duplicate data for better business usability and risk prevention
Develop service procedures, policies, standards and tools/systems in coordination with your team lead and colleagues
Continuously seek for improvement opportunities and new ways to automatize data management activities
Encourage towards unified way of working, service excellence, continuous improvement and measurement of data quality and performance
Promote collaboration and usage of master data best practices
Ensure that policies, guidelines and data standards are followed in your daily work
Develop sales, maintain profit margin in line with the targets for the given existing customer portfolio (regular accounts)
Responsibility to achieve or overachieve country revenue and volume sales KPIs as well as individual targets for the Inside Sales organization
Acquire and develop new customers, maintaining relationships with the existing ones and when needed actively involve relevant parts of the organization to support them
Effective usage of sales tools (Salesforce and other internal CRMs) to ensure all customer information is up-to-date
Regular reporting towards direct line manager and close collaboration with country field Sales Manager
Keep accounts receivables on target level and take action in case of overdue payments
Provide product consultancy upon customers’ needs via phone/Teams/e-mail
Gather market and business intelligence on customer needs and competitors activity
Where required, be able to participate in industry events and exhibitions (including international travels)
Continuous alignment to changing work environment and development of required skills and knowledge for this role
Manage customer relationships as defined by sales management and supported by UPM Raflatac internal systems to ensure smooth customer service
Handle and manage orders progression and communication of orders to all necessary parties with proactive intervention in process disturbance situations
Maintain customer data including Salesforce, Customer Master File and Price Lists
Handle inquiries related to pricing, products and supply chain
Provide technical advice and sales support including product recommendations, organizing samples, technical documents and having a basic understanding of printing methods
Organize proactive activities including product promotion, sample reel and price offer follow-ups
Customer Service Coordinator, Spanish and Italian Speaker
Jaworska 11-13, Fabryczna, Wrocław
Wygasła: 29.02.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Provide Customer Service in commercial related tasks and perform daily operations, including order intake and management
Handle customer requests in Salesforce related to samples, pricing, and technical documentation
Manage and maintain high level of quality of customer data, price lists
Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery
Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system
Provide reports, certificates and statements based on customer requests, using available data sources
Onboard, guide and support customers with our MyRaflatac online platform
Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
Take part in additional trainings extending knowledge about products, systems, processes
The purpose of this role is ensuring Fixed Asset and Lease reporting are on time and correct in defined area. Ensuring data accuracy and timeliness according to business needs, IFRS and other requirements in the area of Fixed asset and Leases. Contribution to defined process activity levels. Active participation to process network in own area
Report accurately and timely Fixed Assets and Lease Assets
Develop Fixed Asset and Lease process
Contribute to process improvement in own expertise area
Perform complex AA transactions and closing tasks in defined area
Ensure account data accuracy, conduct reporting and filing processes in timely manner for group, statutory and tax purposes
Ensure quality and compliance in Fixed asset and Lease process
Participate in continuous improvement of accounting and reporting services, processes and systems using agile analytic tools
Be a part of service team delivering timely, accurate and effective accounting services
Perform complex financial transactions and closing tasks
Coordinate monthly closing process in defined area
Be responsible for delivering efficient and high-quality master data management services together with your team members in alignment with UPM strategy, needs of Business Areas, Global Functions and regulatory requirements
Maintain Logistics and Product Master Data according to our policies, data standards and instructions and continuously improve data quality and way of working
Manage business relationship actively e.g. towards UPM Communication Papers Supply Chain Teams, take ownership of requests and issues as well as solve & follow them through to resolution
Conducting agreed data cleansing activities to remove old, unused data, or duplicate data for better business usability and risk prevention
Develop service procedures, policies, standards and tools/systems in coordination of your team lead and colleagues
Continuously seek for improvement opportunities and new ways to automatize data management activities
Encourage towards unified way of working, high service quality, continuous improvement and measure data quality and performance; promote collaboration and usage of master data best practices
Ensure from your side that policies, guidelines and data standards are followed in your daily work
Provide Customer Service in commercial related tasks and execute daily operations, including order intake and management
Handle customer requests in Salesforce related to samples, pricing, and technical documentation
Manage and maintain excellent quality of customer data, price lists
Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery
Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system
Provide reports, certificates and statements based on customer requests, using available data sources
Onboard, guide and support customers with our MyRaflatac online platform
Analyze customer data and customer service processes, contributing to the continuous development of our processes and tools
Take part in additional trainings extending knowledge about products, systems, processes
Manage customer relationships as defined by sales management and supported by UPM Raflatac internal systems to ensure smooth customer service
Handle and manage orders progression and communication of orders to all necessary parties with proactive intervention in process disturbance situations
Maintain customer data including Salesforce, Customer Master File and Price Lists
Handle inquiries related to pricing, products and supply chain
Provide technical advice and sales support including product recommendations, organizing samples, technical documents and having a basic understanding of printing methods
Organize proactive activities including product promotion, sample reel and price offer follow-ups
Supplier Lifecycle and Risk Management Specialist, Finnish Speaker
Jaworska 11-13, Fabryczna, Wrocław
Wygasła: 14.01.2024
full-time
umowa o pracę
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
Onboard suppliers to SAP Ariba: conduct supplier registration, qualification, enablement and risk screening/management activities in line with work instructions
Support suppliers and business stakeholders in execution of supplier lifecycle management activities
Participate in the creation of communication materials, instructions & guidelines. Provide basic training to the User and Supplier related to the assigned area of responsibility, explaining process steps and requirements
Provide regular updates to the manager and UPM stakeholders on progress made
Contribute pro-actively to continuous improvement of the process, technical setup and ways of working
Ensure due diligence and compliance with UPM standards
During the 12-month Graduate-programme we offer you the opportunity to learn more about the different facets of sales in our ever-changing and fast-paced business environment. Through several assignments, one of which is a stay abroad, you will also gain insights into other functional areas to develop your overall business understanding and acumen. Overall, our Graduate-programme aims to strengthen your professional and personal competencies. In addition you will get the chance to form a network with relevant business areas and colleagues
Supporting sales development-related initiatives
Customer account management and selling
New business development including lead generation, qualification, and sales
Market and competitive intelligence
Supporting the implementation of our commercial strategy through project-related work
Invoice to Pay Service Delivery Specialist, Finnish Speaker
Jaworska 11-13, Fabryczna, Wrocław
Wygasła: 03.01.2024
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
Deliver, analyse and report Invoice to Pay services including its subprocesses such as invoice processing, accounts payable management and supplier and end-user query management
Handle escalations and take relevant improvement actions to fix the root causes
Proactively identify and implement continuous improvement in Invoice to Pay process area
Act as a single point of contact for defined areas and promote collaboration with the relevant stakeholders
Give input and participate to Invoice to Pay related development projects when necessary
Ensure compliance with UPM internal controls, business rules, policies and legal requirements
Independently organize internal and external meetings and Events
Understand the type of event incl. its’ goal and conditions, the budget, required equipment, facilities, and preparation
Collect offers from venues, evaluate offers together with stakeholders and manage the booking
Coordinate the events and manage communication with participants, hotels, and other stakeholders
Take a leading role in organizing the annual EMEIA Region Meeting together with the SHR Team
Support in organizing Raflatac’s presence at exhibitions in the EMEIA Region in cooperation with the SHR Team and well as support in organizing customer visits at Raflatac facilities
Arranging other recurring online events, including coordination of content, recording and archiving
Pro-actively and independently hand organization related tasks, such as updating of organization charts, maintenance of email distribution lists etc
Handling of specific invoices (approval and verification) and creation of purchase orders and Archiving of legal documents etc
Support in practicalities for local recruitments processes and events
SAP S/4HANA (Fiori app) and Salesforce primary support resource to Customer Care and collaborating functions in end-to-end environment
Train and advise end-users on aligned ways of working with best practices and desired processes/ usage of applications for own area (act as multiplicator)
Support onboarding of new joiners
Create and update guidelines, work instructions, SOPs etc. according to established UPM standard
Support process and solution changes and actively drive continuous improvement in Customer Care area
Participate in projects and initiatives of various scale within, or on behalf of, the Biochemical sales and supply chain area organization, conduct User Acceptance Tests and business scenarios preparation
Support of data migration sign-offs during release implementations
Deliver accurate and on-time routine and non-routine customer billing operations
Ensure month end closing and report processes in order to guarantee all goods and services rendered are billed
Review account information, organize and create billing documents and maintain corresponding files
Support in continuous improvements of billing operation processes, provides ideas and implement changes
Ensure service level compliance based on defined service targets and follow-up key performance indicators
Ensure proactive communication and good co-operation with UPM Communication Papers Sales & Customer Service & Technical Customer Service and UPM Finance & Business Control network
Expert, Source to Pay Solutions Development, Ariba Buying
Tampere, Finland
Wygasła: 10.12.2023
full-time
umowa o pracę
hybrid work
expert
Obowiązki:
Act as the global functional subject matter expert for SAP Ariba Buying functionalities and solutions
Work together with the solution and process experts as well as various UPM stakeholders managing solution from end-to-end perspective
Support global process owner to optimize, automatize and industrialize business processes with the digital solutions
Participate in business projects (SAP S4 Hana implementation projects) as a functional subject matter expert on SAP Ariba Buying
Gather, document, assess and prioritize business requirements for technology in use and process improvement; perform system configuration; prepare testing activities, including system integration, migration and issue resolution; develop the solution functionalities
Lead development initiatives, guide and influence others in own area of expertise
Maintain solution and process descriptions and ensure trainings and documentation of own process area’s solutions are up to date
Expert, Source to Pay Solutions Development, Ariba Buying
Jaworska 11-13, Fabryczna, Wrocław
Wygasła: 10.12.2023
full-time
umowa o pracę
hybrid work
expert
Obowiązki:
Act as the global functional subject matter expert for SAP Ariba Buying functionalities and solutions
Work together with the solution and process experts as well as various UPM stakeholders managing solution from end-to-end perspective
Support global process owner to optimize, automatize and industrialize business processes with the digital solutions
Participate in business projects (SAP S4 Hana implementation projects) as a functional subject matter expert on SAP Ariba Buying
Gather, document, assess and prioritize business requirements for technology in use and process improvement; perform system configuration; prepare testing activities, including system integration, migration and issue resolution; develop the solution functionalities
Lead development initiatives, guide and influence others in own area of expertise
Maintain solution and process descriptions and ensure trainings and documentation of own process area’s solutions are up to date
Inside Sales Representative (area Manager), Italian Speaker
Jaworska 11-13, Fabryczna, Wrocław
Wygasła: 13.12.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
Develop sales, maintain profit margin in line with the targets for the given existing customer portfolio (regular accounts)
Responsibility to achieve or overachieve country revenue and volume sales KPIs as well as individual targets for the Inside Sales organization
Acquire and develop new customers, maintaining relationships with the existing ones and when needed actively involve relevant parts of the organization to support them
Effective usage of sales tools (Salesforce and other internal CRMs) to ensure all customer information is up-to-date
Regular reporting towards direct line manager and close collaboration with country field Sales Manager
Keep accounts receivables on target level and take action in case of overdue payments
Provide product consultancy upon customers’ needs via phone/Teams/e-mail
Gather market and business intelligence on customer needs and competitors activity
Where required, be able to participate in industry events and exhibitions (including international travels)
Continuous alignment to changing work environment and development of required skills and knowledge for this role
Ensure perfect order fulfillment (order & delivery management)
Determine product availability
Guarantee cost and service efficient logistics planning
Plan and execute deliveries
Optimize payloads by taking safety considerations into account
Secure logistics capacity from service providers based on agreed allocations as well as performance of logistics service provider and register non-conformance
Work pro-actively in deviation and exception reporting
Act as a link between Order Management , Production Planning, Inhouse Sales
Ensure perfect order fulfillment (order & delivery management)
Determine product availability
Guarantee cost and service efficient logistics planning
Plan and execute deliveries
Optimize payloads by taking safety considerations into account
Secure logistics capacity from service providers based on agreed allocations as well as performance of logistics service provider and register non-conformance
Work pro-actively in deviation and exception reporting
Act as a link between Order Management , Production Planning, Inhouse Sales
Analyze and report Invoice to Pay services including its subprocesses such as invoice processing, payment processing, accounts payable management and travel expense claim management
Handle escalations and take relevant improvement actions to fix the root causes
Proactively identify and maintain continuous improvement in Invoice to Pay process area based on agreed targets and priorities
Give input and participate to Invoice to Pay related development projects
Build stakeholder relationship for defined business areas and coordinate regular meetings with the relevant stakeholders
Ensure compliance with UPM internal controls, business rules, policies and legal requirements
Team Leader, Service Delivery Master Data, Source-to-Pay (STP)
Jaworska 11-13, Fabryczna, Wrocław
Wygasła: 22.11.2023
full-time
umowa o pracę
hybrid work
manager / supervisor, team manager
Obowiązki:
Act as line manager for the Service Delivery Team for STP Master Data: coaching, development, performance management, identifying training needs, goal setting, recruitment, job-rotation planning etc
Set and maintain a clear mission for the service delivery team together with the Service Delivery Manager and deploy strategies focused towards that mission
Develop service process, procedures, policies and standards in co-operation with the Service Delivery Manager, respective Concept Lead and Master Data Process Manager. Continuously seek for improvement opportunities and new ways to automatize data management activities
Manage business relationship actively, take ownership of customers’ issues and follow problems through to resolution
Identify needs, distribute assignments, prioritize and follow-up on day to day tasks & achievements as well as meet the operational goals of your team
Analyse service process statistics and compile accurate reports related to Total Resolution Time, Team SLA and performance as well as customer experience / satisfaction of the service provided
Identify, manage and mitigate possible service risks: develop and implement a corresponding plan of action if risks materialize
Encourage towards unified way of working, service excellence, continuous improvement and measuring data quality and performance. Promote collaboration and usage of master data best practices. Oversee that policies, guidelines and data standards are followed in your team’s daily operation
Provide Customer Service in commercial related tasks and perform daily operations, including order intake and management
Handle customer requests in Salesforce related to samples, pricing, and technical documentation
Manage and maintain high level of quality of customer data, price lists
Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery
Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system
Provide reports, certificates and statements based on customer requests, using available data sources
Onboard, guide and support customers with our MyRaflatac online platform
Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
Take part in additional trainings extending knowledge about products, systems, processes
Customer Service Coordinator, Spanish, Portuguese Speaker
Jaworska 11-13, Fabryczna, Wrocław
Wygasła: 05.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Provide Customer Service in commercial related tasks and perform daily operations, including order intake and management
Handle customer requests in Salesforce related to samples, pricing, and technical documentation
Manage and maintain high level of quality of customer data, price lists
Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery
Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system
Provide reports, certificates and statements based on customer requests, using available data sources
Onboard, guide and support customers with our MyRaflatac online platform
Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
Take part in additional trainings extending knowledge about products, systems, processes
Provide valuable insights and analysis to empower the sourcing and procurement teams in making well-informed, data driven decisions and taking the right actions in their supplier collaboration and sourcing performance management
Follow up and stay informed about market conditions, pricing trends, innovations and emerging suppliers to identify opportunities for improvement
Manage spend analysis, supplier performance, price benchmarking, cost breakdown, risk and cost-saving initiatives within the indirect materials and services category
Promote Sustainability by elevating awareness regarding the impact of indirect material choices on sustainability and environmental goals as well as explore the potential for adopting more sustainable alternatives
Develop Data Reporting Solutions by creating sophisticated data reporting solutions, leveraging tools like Power BI and Sievo, to cater to the needs of our stakeholders
Enhance Data Quality by collaborating with stakeholders to improve data quality, including spend classification, within your area of responsibility
Cultivate a Data-Driven Culture by demonstrating a strong commitment to a data-driven approach and exhibit expertise in your daily work
Foster Team Collaboration by actively contributing to building a cohesive Sourcing BI and Analytics team by sharing best practices, establishing guidelines, and staying updated with the latest industry trends
Support the local UPM units in various tasks related to recruitment, training, or the employment life cycle
Provide advice to employees and managers related to HR processes and policies
Keep the HR data in Workday system accurate and up to date
Participate in additional HR projects and initiatives with a possibility of implementing your own ideas
In Develop & Perform you will be responsible for learning and development activities for UPM employees. You will be coordinating face-to-face and digital training sessions, communicating with internal and external stakeholders, making practical arrangements, managing participants, collecting feedback, reporting, and verifying training invoices
In Reward & Career Changes you will be responsible for performing various tasks related to employment life cycle administration and reporting. You will be maintaining the HR system related to employees’ personal, employment and compensation data, preparing documents, administering benefit processes, answering queries related to the HR system and employment
In Join team you will be supporting the hiring manager in the recruitment process. You will plan the recruitment with hiring managers, post jobs in selected channels, communicate with candidates at all stages of recruitment, and handle hiring process for selected applicants
Customer Service Coordinator, Finnish or Swedish Speaker
Jaworska 11-13, Fabryczna, Wrocław
Wygasła: 21.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Provide Customer Service in commercial related tasks and perform daily operations, including order intake and management
Handle customer requests in Salesforce related to samples, pricing, and technical documentation
Manage and maintain excellent quality of customer data, price lists
Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery
Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system
Provide reports, certificates and statements based on customer requests, using available data sources
Onboard, guide and support customers with our MyRaflatac online platform
Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
Take part in additional trainings extending knowledge about products, systems, processes
Plan and produce high quality graphic design according to UPM visual identity (printed and digital materials incl. advanced publications, SoMe visuals, stand/signage/label/packaging/sample books design, illustrations, Power Point presentations, advanced photo editing, basic animations, basic video editing, AI supported design)
Provide professional support and guidance on UPM visual identity for internal customers of SHR Service Center globally and for the key suppliers in Poland
Contributing to SHR Service Center KPIs and reporting
Manager, Procure to Pay Analytics, Sourcing BI and Analytics
Tampere, Helsinki, Finland
Wygasła: 24.09.2023
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
Leading and taking the ownership of the analytics development in your area of responsibility
Defining, developing and documenting reusable data assets that support end-to-end Sourcing organization’s needs and continuous development of Source-to-Pay processes
Developing, testing, and maintaining data pipelines and defining raw data integration needs to our cloud database environment
Overseeing the daily flow of information including our reporting landscape
Developing data reporting and visualization for our stakeholders in Sourcing and operative teams in Source-to-Pay processes
Being an analytics “buddy” for our operative teams, business stakeholders and projects within the area of responsibility / process / data domain
Demonstrating data driven attitude and expertise in your daily work
Contributing to building of our Sourcing BI and Analytics team spirit: share the best practices, guidelines and maintain knowledge of the newest trends
Manager, Procure to Pay Analytics, Sourcing BI and Analytics
Jaworska 11-13, Fabryczna, Wrocław
Wygasła: 24.09.2023
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
Leading and taking the ownership of the analytics development in your area of responsibility
Defining, developing and documenting reusable data assets that support end-to-end Sourcing organization’s needs and continuous development of Source-to-Pay processes
Developing, testing, and maintaining data pipelines and defining raw data integration needs to our cloud database environment
Overseeing the daily flow of information including our reporting landscape
Developing data reporting and visualization for our stakeholders in Sourcing and operative teams in Source-to-Pay processes
Being an analytics “buddy” for our operative teams, business stakeholders and projects within the area of responsibility / process / data domain
Demonstrating data driven attitude and expertise in your daily work
Contributing to building of our Sourcing BI and Analytics team spirit: share the best practices, guidelines and maintain knowledge of the newest trends
The purpose of this role is ensuring Fixed Asset and Lease reporting are on time and correct in defined area. Ensuring data accuracy and timeliness according to business needs, IFRS and other requirements in the area of Fixed asset and Leases. Contribution to defined process activity levels. Active participation to process network in own area
Report accurately and timely Fixed Assets and Lease Assets
Develop Fixed Asset and Lease process
Contribute to process improvement in own expertise area
Perform complex AA transactions and closing tasks in defined area
Ensure account data accuracy, conduct reporting and filing processes in timely manner for group, statutory and tax purposes
Ensure quality and compliance in Fixed asset and Lease process
Participate in continuous improvement of accounting and reporting services, processes and systems using agile analytic tools
Be a part of service team delivering timely, accurate and effective accounting services
Perform complex financial transactions and closing tasks
Coordinate monthly closing process in defined area
Other responsibilities and projects as assigned by superior
Cash Management Process Controller, Invoice to Pay
Jaworska 11-13, Fabryczna, Wrocław
Wygasła: 07.09.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Daily, manual payments processing (executing payments in Banks sysetem softwares)
Ensuring all payments are processed accurately and in a timely manner, complying with all Standard Operation Procedures
Deliver, analyse and report Invoice to Pay Cash Management services including its subprocesses such as execution and monitoring of manual payments and money transfers, processing and monitoring of salary payments, approval of SAP large payments, Cash Management related emails and queries, Cash Management reporting
Monitor and maintain bank account balances
Manage and give guidance for the outsourcing partner and internal co-workers with daily Invoice to Pay related Cash Management process issues
Handle escalations and take relevant improvement actions to fix root causes related to Cash Management process
Contribution to continuous improvement in Invoice to Pay process area
Give input and participate in Invoice to Pay Cash Management related development projects
Act as a single point of contact/key user for defined Cash Management areas and drive cooperation with the relevant stakeholders
Ensure compliance with UPM internal controls, business rules, policies and legal requirements
Develop sales, maintain profit margin in line with the targets for the given existing customer portfolio (regular accounts),
Responsibility to achieve or overachieve country revenue and volume sales KPIs as well as individual targets for the Inside Sales organization,
Acquire and develop new customers, maintaining relationships with the existing ones and when needed actively involve relevant parts of the organization to support them,
Effective usage of sales tools (Salesforce and other internal CRMs) to ensure all customer information is up-to-date,
Regular reporting towards direct line manager and close collaboration with country field Sales Manager,
Keep accounts receivables on target level and take action in case of overdue payments,
Provide product consultancy upon customers’ needs via phone/Teams/e-mail,
Gather market and business intelligence on customer needs and competitors activity,
Where required, be able to participate in industry events and exhibitions (including international travels),
Continuous alignment to changing work environment and development of required skills and knowledge for this role
Develop sales, maintain profit margin in line with the targets for the given existing customer portfolio (regular accounts),
Responsibility to achieve or overachieve country revenue and volume sales KPIs as well as individual targets for the Inside Sales organization,
Acquire and develop new customers, maintaining relationships with the existing ones and when needed actively involve relevant parts of the organization to support them,
Effective usage of sales tools (Salesforce and other internal CRMs) to ensure all customer information is up-to-date,
Regular reporting towards direct line manager and close collaboration with country field Sales Manager,
Keep accounts receivables on target level and take action in case of overdue payments,
Provide product consultancy upon customers’ needs via phone/Teams/e-mail,
Gather market and business intelligence on customer needs and competitors activity,
Where required, be able to participate in industry events and exhibitions (including international travels),
Continuous alignment to changing work environment and development of required skills and knowledge for this role
Develop sales, maintain profit margin in line with the targets for the given existing customer portfolio (regular accounts),
Responsibility to achieve or overachieve country revenue and volume sales KPIs as well as individual targets for the Inside Sales organization,
Acquire and develop new customers, maintaining relationships with the existing ones and when needed actively involve relevant parts of the organization to support them,
Effective usage of sales tools (Salesforce and other internal CRMs) to ensure all customer information is up-to-date,
Regular reporting towards direct line manager and close collaboration with country field Sales Manager,
Keep accounts receivables on target level and take action in case of overdue payments,
Provide product consultancy upon customers’ needs via phone/Teams/e-mail,
Gather market and business intelligence on customer needs and competitors activity,
Where required, be able to participate in industry events and exhibitions (including international travels),
Continuous alignment to changing work environment and development of required skills and knowledge for this role
Day-to-day Customer Service operations management, including Service Level monitoring, ensuring staffing levels meet business requirements
Goal setting, monitoring target achievement and implementing corrective actions accordingly
Monitoring and ensuring process adherence, implementing corrective actions if needed
Partnering with Sales and other key stakeholders in the company, supporting initiatives requiring Customer Service involvement, sharing relevant, actionable information and feedback
Initiating, supporting and leading projects in line with the strategy and contributing to its success
Representing the Management team, identifying with the strategy, communicating and educating about it if, and when needed
Ensuring high leadership level and team development according to the company standards and processes
Being a role model, representing the company values – Trust and be trusted, Achieve Together and Renew with courage
Invoice to Pay Service Delivery Specialist, Finnish Speaker
Jaworska 11-13, Fabryczna, Wrocław
Wygasła: 04.06.2023
full-time
umowa o pracę
home office work
hybrid work
specialist (Mid / Regular)
Obowiązki:
Deliver, analyse and report Invoice to Pay services including its subprocesses such as invoice processing, accounts payable management and supplier and end-user query management
Handle escalations and take relevant improvement actions to fix the root causes
Proactively identify and implement continuous improvement in Invoice to Pay process area
Act as a single point of contact for defined areas and promote collaboration with the relevant stakeholders
Give input and participate to Invoice to Pay related development projects when necessary
Ensure compliance with UPM internal controls, business rules, policies and legal requirements
Provide measurement and analysis for digital marketing and communications
Track performance of multiple websites and social media channels, generate reports, visualize data, maintain analytical toolset and support the process of setting and monitoring key performance indicators
Drive Search Engine Optimization and GA4 transition to support internal customers
Participate in development of in-house marketing data platform
Promote the improvement of digital marketing and communications performance based on KPI’s and performance analysis
Invoice to Pay Service Delivery Specialist, Finnish speaker
Jaworska 11-13, Fabryczna, Wrocław
Wygasła: 30.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Deliver, analyse and report Invoice to Pay services including its subprocesses such as invoice processing, accounts payable management and supplier and end-user query management
Handle escalations and take relevant improvement actions to fix the root causes
Proactively identify and implement continuous improvement in Invoice to Pay process area
Act as a single point of contact for defined areas and promote collaboration with the relevant stakeholders
Give input and participate to Invoice to Pay related development projects when necessary
Ensure compliance with UPM internal controls, business rules, policies and legal requirements
Finished goods stock management at European ports, stock reporting to Sales and Supply Chain
Monthly inbound-and outbound logistics planning to nominated port stocks in cooperation with customer service, contracted carriers and port operators with Maritime Logistics and Supply Chain Planning
Guarantee high logistics service level and customer satisfaction
Ensure transportation flows with contracted carriers
Process transport orders in SAP TM
Manage freight rate inquiries, update freight data to logistics IT-systems
Verify transport invoices
Manage spot-freight inquiries
Supplier relation management and performance measurement through KPI´s
Continuously help improve supply chain processes between European stocks and customers
Deliver accurate and on-time routine and non-routine customer billing operations
Ensure month end closing and report processes in order to guarantee all goods and services rendered are billed
Review account information, organize and create billing documents and maintain corresponding files
Support in continuous improvements of billing operation processes, provides ideas and implement changes
Ensure service level compliance based on defined service targets and follow-up key performance indicators
Ensure proactive communication and good co-operation with UPM Communication Papers Sales & Customer Service & Technical Customer Service and UPM Finance & Business Control network
Deliver, analyse and report Invoice to Pay services including its subprocesses such as invoice processing, accounts payable management and supplier and end-user query management
Handle escalations and take relevant improvement actions to fix the root causes
Proactively identify and implement continuous improvement in Invoice to Pay process area
Act as a single point of contact for defined areas and promote collaboration with the relevant stakeholders
Give input and participate to Invoice to Pay related development projects when necessary
Ensure compliance with UPM internal controls, business rules, policies and legal requirements
The purpose of this role is ensuring Fixed Asset and Lease reporting are on time and correct in defined area. Ensuring data accuracy and timeliness according to business needs, IFRS and other requirements in the area of Fixed asset and Leases. Contribution to defined process activity levels. Active participation to process network in own area
Report accurately and timely Fixed Asset and Lease
Develop Fixed Asset and Lease process
Contribute to process improvement in own expertise area
Perform complex AA transactions and closing tasks in defined area
Ensure account data accuracy, conduct reporting and filing processes in timely manner for group, statutory and tax purposes
Ensure quality and compliance in Fixed asset and Lease process
Participate in continuous improvement of accounting and reporting services, processes and systems using agile analytic tools
Be a part of service team delivering timely, accurate and effective accounting services
Perform complex financial transactions and closing tasks
Coordinate monthly closing process in defined area
Other responsibilities and projects as assigned by superior