Ocena ogólna pracodawcy
PALO ALTO NETWORKS (POLAND) sp. z o.o.
WARSZAWA, UL. KRUCZA 50
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Użytkownik: Administrator
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Rekrutacje prowadzone przez firmę:
Wszystkie (6)
Aktualne ( 0 )
Archiwalne ( 6 )
Senior Technical Support Engineer - Network Security
Kraków
Wygasła: 09.07.2022
pełny etat
umowa o pracę
praca zdalna, praca hybrydowa
starszy specjalista (Senior)
Obowiązki:
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc
- Participation in on-call duties
od 16000 do 21000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Cybersecurity Technical Support Engineer
Kraków
Wygasła: 09.07.2022
full-time
umowa o pracę
home office work, hybrid work
senior specialist (Senior)
Obowiązki:
- Provide Tier 3 Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc
- Participation in on-call duties
od 16000 do 21000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Technical Support Engineer - Cloud Security
Kraków
Wygasła: 09.07.2022
full-time
umowa o pracę
home office work, hybrid work
senior specialist (Senior)
Obowiązki:
- Your Career
- You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals
- You will provide post sales technical support to Palo Alto Networks End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. You’ll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base
- Your Impact
- - Provide Technical Support to customers and partners
- - Provide configurations, troubleshooting and best practices to customers
- - Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- - Provide fault isolation and root cause analysis for technical issues
- - Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- - Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc
- - Travel to customer sites in the event of a critical situation to expedite resolution as required
- - Provide on-call support on an as-needed basis
od 16000 do 21000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Engineer - Network Security
Kraków
Wygasła: 09.07.2022
pełny etat
umowa o pracę
praca zdalna, praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc
- Participation in on-call duties
od 14000 do 18000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Technical Support Engineer - Prisma Access
Gdańsk
Wygasła: 26.06.2022
full-time
umowa o pracę
home office work, hybrid work
senior specialist (Senior)
Obowiązki:
- Your Career
- You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals
- You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations)
- - Provide Technical Support to customers and partners
- - Provide configurations, troubleshooting and best practices to customers
- - Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- - Provide fault isolation and root cause analysis for technical issues
- - Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- - Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc
- - Travel to customer sites in the event of a critical situation to expedite resolution as required
- - Provide on-call support 24x7 on an as needed basis
od 15000 do 21000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Associate Technical Support Engineer
Krucza 50
Wygasła: 24.03.2021
Pełny etat
Umowa o pracę
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
