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Managing SLA/SLO for business services and continous improvments in reliability and quality of those services
Optimizing applications and services while addressing and preventing issues before they impact users
Working with environment to manage based on: React/NodeJS, Python and Golang, infrastructure services build on AWS Cloud, observability build primary on Datadog
Improving reliability and quality of business services
Collaborating to define requirements, standards, and technical roadmaps
Helping implement effective security and reliability monitoring
Developing and maintaining comprehensive documentation and knowledge bases
Providing technical support to resolve complex and critical issues
Defining and communicating standards and best practices
Ensuring compliance with industry regulations, audit requirements, and data protection laws
Planning and conducting B2B lead prospecting and lead selection
Actively supporting our salespeople in new client acquisition operations
Contacting potential US clients (phone calls, mailing, social media, and arranging meetings for the sales representative)
Analyzing, optimizing, and helping in the creation of sales assets
Researching prospective accounts in target markets
Developing effective lead acquisition and sales strategies to generate new business and assist in driving the growth of the company, e.g., implementation of new prospecting tools and innovative contact strategies
Preparing assets and presentations for sales pitches