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Develop a deep understanding and mastery of the Accor IT ecosystem and environment, ensuring adherence to Accor Tech standards when supervising these systems in hotels
Advise the hotels on our Accor Tech Solutions and explain mandatory needs and optional solutions
Initiate and oversee Purchase Orders with vendors and hotels, ensuring that orders are promptly signed and executed as per agreed timelines
Provide support to the Project Management Office (PMO) in creating IT budget proposals in alignment with Accor IT and Brand standards
Monitor and follow up on the progress of IT budget proposals, making sure they are developed and executed in a timely manner
Create an automatized IT Budget Proposal process
Collaborate closely internally with the technical Project Management Office (PMO) for hotel openings and onboarding and with our Technology Rollout Team, being in charge of executing technical tasks
Collaborate closely with the D&TS (Design & Technical Services) teams to ensure a smooth integration of IT systems
Support in CSR implementation across midscale segment
Accompany the segment VP & Transversal Senior Manager in the organization of team activities (team meetings, creation/ consolidation of presentation decks, consolidation of the team feedback)
Support of the Midscale team on their brand projects
Develop a deep understanding and mastery of the Accor IT ecosystem and environment, ensuring adherence to Accor Tech standards when supervising these systems in hotels
Advise the hotels on our Accor Tech Solutions and explain mandatory needs and optional solutions
Initiate and oversee Purchase Orders with vendors and hotels, ensuring that orders are promptly signed and executed as per agreed timelines
Provide support to the Project Management Office (PMO) in creating IT budget proposals in alignment with Accor IT and Brand standards
Monitor and follow up on the progress of IT budget proposals, making sure they are developed and executed in a timely manner
Create an automatized IT Budget Proposal process
Collaborate closely internally with the technical Project Management Office (PMO) for hotel openings and onboarding and with our Technology Rollout Team, being in charge of executing technical tasks
Collaborate closely with the D&TS (Design & Technical Services) teams to ensure a smooth integration of IT systems
Guest Experience Content & Innovation Trainee – Europe & Northern Africa
Złota 59, Śródmieście, Warszawa
Wygasła: 09.02.2024
full-time
umowa o pracę
umowa zlecenie
hybrid work
trainee
Obowiązki:
Create Day 2 Day business communications
Shape communication assets: e.g. movies using external agency
Create and redesign PowerPoint presentation according to the brief
Coordinate translation process on ad hoc projects when required
Perform other duties and responsibilities, as assigned
Conduct market research, competitive analysis, and trend studies to identify potential opportunities for innovation
Engage with cross-functional teams across various departments and external providers to gather insights, obtain feedback, and shape the future projects
Assist in refining and shaping innovative ideas into viable concepts through feasibility studies and initial testing
Support ongoing innovation projects by actively participating in team meetings, preparing reports, and contributing to project documentation
Create a positive and exciting team oriented environment, which focuses on 100% guest satisfaction
Develop the annual budget
Attain the sales, quality and financial targets of the hotel
Being responsible for planning and managing the operations of the hotel to achieve customer (guests, talents, corporate, owner) satisfaction and quality service while meeting / exceeding financial goals
Create a positive and exciting team oriented environment, which focuses on 100% guest satisfaction
Develop the annual budget
Attain the sales, quality and financial targets of the hotel
Being responsible for planning and managing the operations of the hotel to achieve customer (guests, talents, corporate, owner) satisfaction and quality service while meeting / exceeding financial goals
We are super excited to bring to you the role of Regional Revenue Manager within our Revenue Team based at our Warsaw office, so if you’re looking for your next challenge, this could be the opportunity for you!
Here is a snapshot of some of the responsibilities you will hold:
Ensure that the RM Strategy (business mix, pricing, brand positioning of the hotels) is in place and properly deployed to achieve RGI growth for our portfolio of hotels
Responsible for leading a team of Multi-Hotel Revenue Managers, coaching and developing them (5 to 10 people)
Through the organization of regular meetings with the operations, ensure that the revenue of each hotel is optimized thanks to a consistent approach to pricing, reservation, and distribution strategy development at the hotel level
Responsible for consolidating and managing the reporting of the RM performance at the regional or marketplace level and suggesting the appropriate sales actions according to business risks and opportunities detected for the future periods (from one week to one year)
Act as a consultant for the hotel general manager and revenue manager for RM technical and HR topics (recruitment, coaching, training)
Coordinate the appropriation and use by the hotels of RM processes, systems, and tools in their perimeter
Develop a deep understanding and mastery of the Accor IT ecosystem and environment, ensuring adherence to Accor Tech standards when supervising these systems in hotels
Advise the hotels on our Accor Tech Solutions and explain mandatory needs and optional solutions
Initiate and oversee Purchase Orders with vendors and hotels, ensuring that orders are promptly signed and executed as per agreed timelines
Provide support to the Project Management Office (PMO) in creating IT budget proposals in alignment with Accor IT and Brand standards
Monitor and follow up on the progress of IT budget proposals, making sure they are developed and executed in a timely manner
Create an automatized IT Budget Proposal process
Collaborate closely internally with the technical Project Management Office (PMO) for hotel openings and onboarding and with our Technology Rollout Team, being in charge of executing technical tasks
Collaborate closely with the D&TS (Design & Technical Services) teams to ensure a smooth integration of IT systems
Assisting in the Onboarding and Opening Procedures of Hotels within the Accor Hotels Network: Providing support throughout the entire onboarding process for hotels joining the Accor Hotels network
Collaborating with the IT Team and Suppliers or Vendors to Coordinate All Phases of the Onboarding for New Hotels
Monitoring and Supporting the Pre-Opening Budget: Keeping track of and offering support in managing the pre-opening budget, ensuring financial aspects are well-organized
Provide a framework and structure for Digital Roadmap and update regularly on project risks, assumptions, issues, and dependencies (RAID)
Organise project meetings and workshops with Steering Groups, Workstream leads and other Project stakeholders and coordinate ENA needs
Create and share a ENA Premium, Midscale & Economy division view of priorities and expected deliveries
Establish an efficient and effective communication across regions and centrally
Liaise with internal expert, global teams and external stakeholders for coordinating tasks and assigning responsibilities
Provide administrative support for project meetings and project managers
Coordinate handover to regional teams from project mode to run mode and integrate learnings from run mode back to project mode for further development and improvement
Assist eCommerce stakeholders in framing projects, feasibility and business plans including specific follow-up and workstreams
Work closely with Digital Factory on assigned projects
Identify new opportunities based on market, trends and competitor research
Guest Experience Content & Innovation Trainee – Europe & Northern Africa
Złota 59, Śródmieście, Warszawa
Wygasła: 02.09.2023
full-time
umowa o pracę
umowa zlecenie
hybrid work
trainee
Obowiązki:
Create Day 2 Day business communications
Shape communication assets: e.g. movies using external agency
Create and redesign PowerPoint presentation according to the brief
Coordinate translation process on ad hoc projects when required
Perform other duties and responsibilities, as assigned
Conduct market research, competitive analysis, and trend studies to identify potential opportunities for innovation
Engage with cross-functional teams across various departments and external providers to gather insights, obtain feedback, and shape the future projects
Assist in refining and shaping innovative ideas into viable concepts through feasibility studies and initial testing
Support ongoing innovation projects by actively participating in team meetings, preparing reports, and contributing to project documentation
Create a positive and exciting team oriented environment, which focuses on 100% guest satisfaction
Develop the annual budget
Attain the sales, quality and financial targets of the hotel
Being responsible for planning and managing the operations of the hotel to achieve customer (guests, talents, corporate, owner) satisfaction and quality service while meeting / exceeding financial goals
Create a positive and exciting team oriented environment, which focuses on 100% guest satisfaction
Develop the annual budget
Attain the sales, quality and financial targets of the hotel
Being responsible for planning
and managing the operations of the hotel to achieve customer (guests, talents, corporate, owner) satisfaction and quality service while meeting / exceeding financial goals
You’ll be responsible for a portfolio of Accor Hotels in Eastern and Central Europe, and acting as their main Revenue Management partner, you will :
• Implement the overall revenue management strategies, through analysis, forecasting, active and daily support with Hotel teams, monitoring of their systems, updating prices
• Analyze and compete against the Market (competitors’ policies, offers, pricing, Market shares…)
• Meet on daily/weekly basis with Hotels teams (GM, DM, Reservations…) in order to support them with Revenue Management optimization
We are super excited to bring to you the role of Regional Revenue Manager within our Revenue Team based at our Warsaw office, so if you’re looking for your next challenge, this could be the opportunity for you!
Here is a snapshot at some of the responsibilities you will hold:
Ensure that the RM Strategy (business mix, pricing, brand positioning of the hotels) is in place and properly deployed to achieve RGI growth for our portfolio of hotels
Responsible for leading a team of experienced Multi-Hotel Revenue Managers, coaching and developing them
Through the organization of regular meetings with the operations, ensure that the revenue of each hotel is optimised thanks to a consistent approach on pricing, reservation, distribution strategy development at hotel level
Responsible for consolidating and managing the reporting of the RM performance at the regional or market place level and suggest the appropriate sales actions according to business risks and opportunities detected for the future periods (from one week to one year)
Act as a consultant for the hotel general Manager and revenue manager for RM technical and HR topics (recruitment, coaching, training)
Coordinate the appropriation and use by the hotels of RM processes, systems and tools in their perimeter
Support the hotel Management team to define the hotel strategy for current/long term periods with the goal of boosting revenue streams and maximizing KPI results
Analyze the hotels results and performance (average rates, occupancy, Rev PAR)
Complex analysis of the various KPIs and indicators provided by various systems and data source
Ensure that revenue management systems and tools are properly implemented and maintained
Ensure that planning and pricing is up to date
Daily review of the portfolio data and application of dynamic strategy changes when required
Performing ad-hoc analysis, audits, and any additional tasks as per manager’s instructions
Survey the market & competitors in terms of content, pricing, strategy and performance (RevPAR Index, market penetration etc.)
Analyze market share data with the goal to perform above the hotel market
Initiating short- and long-term revenue forecasts, identifying areas of opportunity and strategies to improve revenue and overall profitability
Monitor and validate RMS forecast to ensure monthly forecast accuracy is met
Prepare Daily, weekly and monthly reports and hold weekly and monthly meetings according to the individual service level of the hotel
Analyze special event periods with the goal to improve results for future events
Coordinate the communication and ensure that information is clearly understood and instructions are applied accordingly
Coordination of the projects within the hub, monitoring the implementation, ensuring they are delivered
Co-creation, evolving and implementing the clear sustainability strategy, roadmap and actions plan
Communication of sustainability actions and the key priorities across all countries in Northern Europe region
Being the subject matter expert on sustainability topics and support to the teams, as well as the point of contact for any inquires
Maintaining relations with the partners, being the point of contact for them
Being the Accor Sustainability ambassador and advocating sustainability matters internally and externally e.g. during the meetings and events
Support with training and development on sustainability within the Support Office teams and Hotels’ network
Ensuring that the sustainability matters are well embarked in the agendas of the stakeholders
Examples of projects: Zero guest facing single-use plastic until the end of 2022, Net Zero Carbon emissions by 2050, Eco Labels implementation, Food Waste reduction, Diversity & Inclusion, LGBTIQ+, RiiSE (Gender equity) and many more! (Trainings, New reporting tool roll-out, Solidarity & Local community actions, Healthy & Sustainable F&B, …)
Delivering the Northern European 18-month/short-term brand strategy by segment ensuring business Key Performance Indicators are identified and achieved (BEAM, Google Analytics (GA) Traffic, Market Penetration Index (MPI))
Manage development of regional marketing plans aligned to global Strategic Marketing Plans (SMP) - with regional brand project budget identified across the region
Driving brand performance and market share
Supporting brand content across paid, owned and earned content and brand communication strategies to drive profitable market-share working with Content & Customer Experience (CS)/ Customer Acquisition (CA) domains
Be the first contact for strategic requests and bring together internal as well as external information to supply a 360° overview about the brands in NE region
Create the ‘big picture’ for the future of economy brands in Northern European region, bring innovative ideas and new perspectives to economy brands
Drive brand communication towards partners in cooperation with internal Comms
Develop guest experience frameworks (brand programs), pillars and touchpoints/markers to grow Reputation Performance Scores (RPS)
Upskilling all hiring managers to become more effective in their attraction & recruitment efforts
Designing and creating new tools and resources to be used by operational leaders
Create presentations to communicate projects and updates to key stakeholders
Contribute to the creation of content for Monthly HR Operational calls. You will also work alongside colleagues to co-lead this call and present content
Lead calls with stakeholders related to specific initiatives you are leading
Gathering feedback on operational needs, tools to implement & delivery/usage of all initiatives/tools implemented across Northern Europe
Often working alone, in a matrix organization to evolve existing F&B concepts and offers, propose and deliver the most appropriate F&B solutions for new hotels, takeovers and renovations
Responsible for driving F&B quality and standards for all meal occasions, including breakfast, lunch, dinner, bars / beverages, snacks, grab & go, MICE / C&B and virtual restaurants
You will evolve the food and drinks offer and service experience to delight in-hotel guests and attract non-hotel residents in the local areas
By being open and receptive to new trends, innovations and technologies, and embracing them, ensure that Accor is ahead of competition and provides solutions for partners / hotels across the breadth of the food and beverage function
Support achievement of regional F&B RPS targets (quality)
Support operations / hotels to achieve F&B revenue & profit targets
Maintain & evolve existing F&B concepts
Enhance, evolve and maintain core brand standard F&B menus & offers
Propose and manage F&B elements of projects for new hotels, major renovations and take-overs
Create authentic, current and on-trend F&B concepts and materials
Develop / create interesting and effective revenue driving initiatives and activations with other Accor Support Office teams (Marketing, Procurement etc
Effectively Manage F&B department budget
Propose F&B solutions and services to appropriate franchise partners / hotels to generate incremental fees revenue for Accor
Assistance in the delivery of complex Technology & Infrastructure projects in a large-scale pan- European business
End to end project management (providing detailed plans, ensuring that the solution meets the agreed business criteria, assigning resources, ensuring that deadlines are met)
Managing third-party suppliers (engaging, instructing and ensuring their adherence to the project plans)
Monitoring costs of the project (including the invoice flow)
Managing and communicating project risks
Identification and management of the issues (escalation to project/service owners in a timely manner for resolution)
Creation, presentation and follow up on KPI’s to measure the delivery of strategic projects, transformation and vision of IT in the HUBS
Support with the budget preparation for projects and creation of services catalogue
Reporting for services and projects
Relay on Communication role with Global Comms Team, representing the Northern Europe HUB
Manager of Digital Messaging, Loyalty, eCommerce CRM
Złota 59, Śródmieście, Warszawa
Wygasła: 27.05.2022
full-time
umowa o pracę
hybrid work
manager / supervisor, team manager
Obowiązki:
Responsibility for audience strategy and CRM channel performance
Managing and developing a multi-cultural and multi-national team (4 members)
Planning, execution, validation and monitoring of both global and local email activity as well as the ALL (loyalty program) App push notifications
Creation of Persona Profiles based on CRM customer segmentation and predictive customer behavior
Continuous performance analysis and measurement of email engagement rates and campaign ROIs
Introducing new technologies and AI, to create best in class customer engagement through improved targeting, more relevant and successful campaigns
Responsibility for the restructuring, enrichment and growth of the customer database to support personalized communications, and the use of targets groups for the different stakeholders within Accor
Cooperation with all relevant functions, especially Brand, Loyalty, Revenue Management and E-Commerce teams
Regular A/B testing on sending, copy, images, templates, target groups
Proactive support and leadership during the roll-out and onboarding pilot phases of new technology and new platforms
Responsibility for audience strategy and CRM channel performance
Managing and developing a multi-cultural and multi-national team (4 members)
Planning, execution, validation and monitoring of both global and local email activity as well as the ALL (loyalty program) App push notifications
Creation of Persona Profiles based on CRM customer segmentation and predictive customer behavior
Continuous performance analysis and measurement of email engagement rates and campaign ROIs
Introducing new technologies and AI, to create best in class customer engagement through improved targeting, more relevant and successful campaigns
Responsibility for the restructuring, enrichment and growth of the customer database to support personalized communications, and the use of targets groups for the different stakeholders within Accor
Cooperation with all relevant functions, especially Brand, Loyalty, Revenue Management and E-Commerce teams
Regular A/B testing on sending, copy, images, templates, target groups
Proactive support and leadership during the roll-out and onboarding pilot phases of new technology and new platforms
Implementation of the overall revenue management strategies for the operator of hotels under ACCOR brands (ibis, ibis Styles, Mercure, Novotel, MGallery, Sofitel, Raffles)
Support the hotel Management team to define the hotel strategy for current/long term periods with the goal of boosting revenue streams and maximizing KPI results
Analyze the hotels results and performance (average rates, occupancy, Rev PAR)
Complex analysis of the various KPIs and indicators provided by various systems and data source
Ensure that revenue management systems and tools are properly implemented and maintained
Ensure that planning and pricing is up to date
Daily review of the portfolio data and application of dynamic strategy changes when required
Performing ad-hoc analysis, audits, and any additional tasks as per manager’s instructions
Competitor analysis: survey the market & competitors in terms of content, pricing, strategy and performance (RevPAR Index, market penetration etc.)
Analyze market share data with the goal to perform above the hotel market
Initiating short- and long-term revenue forecasts, identifying areas of opportunity and strategies to improve revenue and overall profitability
Monitor and validate RMS forecast to ensure monthly forecast accuracy is met
Prepare Daily, weekly and monthly reports and hold weekly and monthly meetings according to the individual service level of the hotel
Analyze special event periods with the goal to improve results for future events
Responsibility for audience strategy and CRM channel performance
Managing and developing a multi-cultural and multi-national team (4 members)
Planning, execution, validation and monitoring of both global and local email activity as well as the ALL (loyalty program) App push notifications
Creation of Persona Profiles based on CRM customer segmentation and predictive customer behavior
Continuous performance analysis and measurement of email engagement rates and campaign ROIs
Introducing new technologies and AI, to create best in class customer engagement through improved targeting, more relevant and successful campaigns
Responsibility for the restructuring, enrichment and growth of the customer database to support personalized communications, and the use of targets groups for the different stakeholders within Accor
Cooperation with all relevant functions, especially Brand, Loyalty, Revenue Management and E-Commerce teams
Regular A/B testing on sending, copy, images, templates, target groups
Proactive support and leadership during the roll-out and onboarding pilot phases of new technology and new platforms
Offer range Management (definition of development strategy; responsibility of Revenue and profit from categories (G+P))
Procurement commodity management - development of the Procurement commodity strategy (including suppliers panel and market share targets)
Source to contract for categories: Lead on RFI/RFP/RFQ Assessment of supplier proposals; Management of selecting and shortlisting products, coordinating meetings, negotiations and appointing suppliers; Ensuring legal compliance at all times; Definition of KPIs, SLAs, and other contract indicators with suppliers, tracking of supplier performance management
Procurement management coordination for Local categories (support to other countries for identification and the deployment of best practices/ prices)
Onboarding suppliers through coordination with all relevant internal stakeholders
Account manager for catalogue management (validate products publication in Akeneo), orders management (monitor sellers’ KPIs in Mirakl), shops management (control and make sure all shop’s information are always up to date)
Candidate Awareness: active approach to sourcing on networks like LinkedIn and using alternative techniques (recruitments to various departments in Accor: E-commerce, Sales & Marketing, Procurement, IT, etc.)
Creative Sourcing Strategies: design of customized recruiting strategies for multi-country recruitments
Influencing: actively encourage the entire Talent & Culture international Accor network to post jobs on social media
Full-Cycle Recruiting: from profile creation to hire, working closely with hiring managers, local Talent & Culture members and mentor candidates through the entire recruiting process
Candidate Pool: building a pipeline of talents for future positions