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Service Desk Team Leader
Wólczańska 178, Śródmieście, Łódź
Wygasła: 11.04.2024
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
Participates in the design, analysis, selection, implementation, and on-going maintenance of individual computer hardware systems used
Support and Lead Incident Management and Ticket Escalations
Leads Operating System and application software installations, upgrades, and improvement projects on Windows workstation infrastructure
Analyze system and user generated support requests to find root causes. Independently plan and implement system changes to improve system performance, accuracy, and effectiveness
Monitor individual and enterprise-wide system performance. Independently initiate research and troubleshooting steps to address deficiencies or anomalies
Participates in on-call support activities to monitor operational status of systems
Provide day-to-day administrative support for routine operations of systems under support contracts by outside firms
Responsible for timely completion of project tasks as well as timely reporting of impediments and delays impeding progress goals
Maintain basic user proficiency of Stretto support applications
Maintain knowledge of Windows Operating Systems
Maintain existing and develop new backup strategies to ensure data availability
Maintain and extend monitoring and alerting frameworks
Maintain and extend configuration management procedures and applications (JAMF)
Leads design, development, documentation, analysis, testing, and implementation of computer systems based on and related to user or system requirements
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale
Apply systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications
Designs and develops scripts to automate infrastructure, monitoring, and cloud management
Manages performance tuning process, capacity planning, and resource optimization