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Archiwalne ( 531 )
Customer Support Specialist with Italian
Wołowska 18, Psie Pole, Wrocław
Wygasła: 10.05.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Liaise with internal and external parties to maintain relational and non-relational database systems,
- Create cases in Salesforce and route the case to appropriate departments within their agreed service level,
- Communicate clearly and precisely with customers in written and verbal form
- Maintain accurate and timely records in our case tracking system,
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce),
- Analyze/document problems, recommend solutions, & highlight issues to leadership team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist with German
Wołowska 18, Psie Pole, Wrocław
Wygasła: 08.05.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Liaise with internal and external parties to maintain relational and non-relational database systems,
- Create cases in Salesforce and route the case to appropriate departments within their agreed service level,
- Communicate clearly and precisely with customers in written and verbal form,
- Maintain accurate and timely records in our case tracking system,
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce),
- Analyze/document problems, recommend solutions, & highlight issues to leadership team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Helpdesk Specialist
Wołowska 18, Psie Pole, Wrocław
Wygasła: 27.04.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Installing, configuring and maintaining workstation computer systems;
- Taking care of all errors and issues reported by users or IT team;
- Help with other IT tasks like LAN connections reconfiguration, installing new LAN devices, maintaining server room
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with German and Dutch
Wołowska 18, Psie Pole, Wrocław
Wygasła: 25.04.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Respond to customer inquiries via phone, email, and chat in a courteous and professional manner
- Provide personalized assistance and guidance to new parents and first-time users of our maternal and female health products
- Educate customers about our products and services, highlighting their unique benefits and features
- Act as a storyteller, effectively communicating the value proposition of our services to differentiate us from competitors
- Ensure all customer interactions are documented accurately and promptly
- Meet and exceed key performance indicators (KPIs) and key result areas (KRAs) for the project
- Maintain a high level of adherence and compliance with company policies, processes, and procedures
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist with Italian
Wołowska 18, Psie Pole, Wrocław
Wygasła: 22.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Liaise with internal and external parties to maintain relational and non-relational database systems,
- Create cases in Salesforce and route the case to appropriate departments within their agreed service level,
- Communicate clearly and precisely with customers in written and verbal form
- Maintain accurate and timely records in our case tracking system,
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce),
- Analyze/document problems, recommend solutions, & highlight issues to leadership team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with German and Dutch
Wołowska 18, Psie Pole, Wrocław
Wygasła: 16.03.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Respond to customer inquiries via phone, email, and chat in a courteous and professional manner
- Provide personalized assistance and guidance to new parents and first-time users of our maternal and female health products
- Educate customers about our products and services, highlighting their unique benefits and features
- Act as a storyteller, effectively communicating the value proposition of our services to differentiate us from competitors
- Ensure all customer interactions are documented accurately and promptly
- Meet and exceed key performance indicators (KPIs) and key result areas (KRAs) for the project
- Maintain a high level of adherence and compliance with company policies, processes, and procedures
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist with German
Wołowska 18, Psie Pole, Wrocław
Wygasła: 09.03.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Liaise with internal and external parties to maintain relational and non-relational database systems,
- Create cases in Salesforce and route the case to appropriate departments within their agreed service level,
- Communicate clearly and precisely with customers in written and verbal form,
- Maintain accurate and timely records in our case tracking system,
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce),
- Analyze/document problems, recommend solutions, & highlight issues to leadership team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist with German
Wołowska 18, Psie Pole, Wrocław
Wygasła: 03.03.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Liaise with internal and external parties to maintain relational and non-relational database systems,
- Create cases in Salesforce and route the case to appropriate departments within their agreed service level,
- Communicate clearly and precisely with customers in written and verbal form,
- Maintain accurate and timely records in our case tracking system,
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce),
- Analyze/document problems, recommend solutions, & highlight issues to leadership team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Support Engineer
Wołowska 18, Psie Pole, Wrocław
Wygasła: 03.03.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Provide comprehensive product support to users by addressing incoming inquiries through various channels, including telephone, written internet-based email, and chat sessions
- Respond promptly to customer product inquiries, offering assistance and solutions to ensure customer satisfaction
- Troubleshoot software application malfunctions and provide recommendations for corrective action
- Thoroughly document customer information and recurring technical issues to contribute to product quality programs and development efforts
- Recreate client issues in a test environment, identifying and documenting how applications and systems interact to support business processes
- Resolve client concerns related to installation, operation, maintenance, or product application and compatibility matters
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist with German
Wołowska 18, Psie Pole, Wrocław
Wygasła: 01.02.2024
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Liaise with internal and external parties to maintain relational and non-relational database systems,
- Create cases in Salesforce and route the case to appropriate departments within their agreed service level,
- Communicate clearly and precisely with customers in written and verbal form,
- Maintain accurate and timely records in our case tracking system,
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce),
- Analyze/document problems, recommend solutions, & highlight issues to leadership team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Helpdesk Specialist
Wołowska 18, Psie Pole, Wrocław
Wygasła: 10.01.2024
full-time
umowa o pracę
full office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Installing, configuring and maintaining workstation computer systems;
- Taking care of all errors and issues reported by users or IT team;
- Help with other IT tasks like LAN connections reconfiguration, installing new LAN devices, maintaining server room
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist with Italian
Wołowska 18, Psie Pole, Wrocław
Wygasła: 16.12.2023
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Liaise with internal and external parties to maintain relational and non-relational database systems,
- Create cases in Salesforce and route the case to appropriate departments within their agreed service level,
- Communicate clearly and precisely with customers in written and verbal form
- Maintain accurate and timely records in our case tracking system,
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce),
- Analyze/document problems, recommend solutions, & highlight issues to leadership team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Helpdesk Specialist
Wołowska 18, Psie Pole, Wrocław
Wygasła: 26.11.2023
full-time
umowa o pracę
full office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Installing, configuring and maintaining workstation computer systems;
- Taking care of all errors and issues reported by users or IT team;
- Help with other IT tasks like LAN connections reconfiguration, installing new LAN devices, maintaining server room
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 SOC Analyst with German
Wołowska 18, Psie Pole, Wrocław
Wygasła: 27.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Malware Detection and Analysis:
- Monitor security alerts and logs to identify potential malware threats
- Perform initial analysis of suspicious files and network traffic to determine the nature and severity of malware incidents
- Incident Triage:
- Prioritize and classify malware-related incidents based on their impact and severity
- Document incident details and maintain accurate records of all actions taken
- Alert Handling:
- Respond promptly to security alerts and incidents, following established procedures and protocols
- Escalate incidents to higher-level analysts or appropriate teams when necessary
- Threat Mitigation:
- Assist in the containment and eradication of malware infections
- Collaborate with L2 and L3 analysts to implement countermeasures and remediation strategies
- Reporting:
- Prepare detailed incident reports, including findings, actions taken, and recommendations for improving security measures
- Share insights and trends related to malware threats with the SOC team and management
- Continuous Monitoring:
- Conduct continuous monitoring of network and system traffic for indicators of compromise (IOCs)
- Stay up to date with emerging malware threats, techniques, and evasion tactics
- Documentation and Knowledge Sharing:
- Maintain and update documentation related to MalOps procedures and best practices
- Share knowledge and provide guidance to junior analysts as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist with Italian
Wołowska 18, Psie Pole, Wrocław
Wygasła: 27.10.2023
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Liaise with internal and external parties to maintain relational and non-relational database systems,
- Create cases in Salesforce and route the case to appropriate departments within their agreed service level,
- Communicate clearly and precisely with customers in written and verbal form
- Maintain accurate and timely records in our case tracking system,
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce),
- Analyze/document problems, recommend solutions, & highlight issues to leadership team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Engineer
Wołowska 18, Psie Pole, Wrocław
Wygasła: 27.10.2023
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Manage all communication with customers and partners required to resolve support tickets
- Resolve support tickets within the limits of contractual Service Level Agreements (SLA)
- Coordinate and tracking the escalation of tickets
- Maintain a record of all communication and actions in ZenDesk
- Contribute frequently answered questions to the knowledge base
- Participate in the on-call rotations when needed to ensure severe issues get addressed as soon as possible
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist with German
Wołowska 18, Psie Pole, Wrocław
Wygasła: 27.10.2023
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Liaise with internal and external parties to maintain relational and non-relational database systems,
- Create cases in Salesforce and route the case to appropriate departments within their agreed service level,
- Communicate clearly and precisely with customers in written and verbal form
- Maintain accurate and timely records in our case tracking system,
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce),
- Analyze/document problems, recommend solutions, & highlight issues to leadership team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Specialist with Turkish
Wołowska 18, Psie Pole, Wrocław
Wygasła: 27.10.2023
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Liaise with internal and external parties to maintain relational and non-relational database systems,
- Create cases in Salesforce and route the case to appropriate departments within their agreed service level,
- Communicate clearly and precisely with customers in written and verbal form
- Maintain accurate and timely records in our case tracking system,
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce),
- Analyze/document problems, recommend solutions, & highlight issues to leadership team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Customer Support Engineer
Wołowska 18, Psie Pole, Wrocław
Wygasła: 27.10.2023
full-time
umowa o pracę
full office work
senior specialist (Senior)
Obowiązki:
- Manage all communication with customers and partners required to resolve support tickets
- Assess if support tickets are feature requests or product bugs and replicating bugs
- Resolve support tickets within the limits of contractual service level agreements (SLA)
- Train and mentor junior support engineers
- Coordinate and track the escalation of tickets and maintain a record of all communication and actions in ZenDesk
- Contribute frequently answered questions to the knowledge base and participate in replying to community questions and discussions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L2 SOC Analyst
Wołowska 18, Psie Pole, Wrocław
Wygasła: 27.10.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Malware Incident Response:
- Lead the response efforts for malware incidents, coordinating with L1 analysts for initial triage and containment
- Conduct in-depth analysis of malware samples and determine their impact on systems
- Alert Triage and Investigation:
- Investigate and prioritize malware-related alerts and incidents based on their severity and potential impact
- Perform root cause analysis to understand the source and scope of malware infections
- Threat Intelligence Integration:
- Stay updated on the latest malware threats, trends, and attack techniques
- Integrate threat intelligence into daily operations to proactively identify and mitigate emerging threats
- Remediation and Recovery:
- Develop and implement strategies for malware eradication and system recovery
- Collaborate with L1 and L3 SOC teams to ensure successful remediation
- Documentation and Reporting:
- Maintain detailed incident records, including actions taken and lessons learned
- Prepare comprehensive incident reports for clients and internal stakeholders
- Security Tool Management:
- Manage and fine-tune security tools used in MalOps, such as sandbox environments and malware analysis platforms
- Provide recommendations for tool enhancements and optimizations
- Training and Knowledge Sharing:
- Mentor and train junior SOC analysts in MalOps best practices and techniques
- Share insights and knowledge with the SOC team to improve collective expertise
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Helpdesk Specialist
Wołowska 18, Psie Pole, Wrocław
Wygasła: 08.09.2023
full-time
umowa o pracę
full office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Installing, configuring and maintaining workstation computer systems;
- Taking care of all errors and issues reported by users or IT team;
- Help with other IT tasks like LAN connections reconfiguration, installing new LAN devices, maintaining server room
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior TA Specialist
Wołowska 18, Psie Pole, Wrocław
Wygasła: 09.04.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
- Scouting for talent, supporting the full lifecycle recruitment process from requisition through to the onboarding of candidates
- Find the right balance between job boards, advertising, LinkedIn, social media, and headhunting in order to attract the best candidates
- Interview and assess candidates making sure that they are a good fit
- Support the Leadership Team in building attractive compensation packages for new and existing employees
- Work closely with specialized companies for market reports
- Come up with ideas on how we can surprise our colleagues with parties, team buildings, and other company events
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Gamer Support Representative with English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 07.04.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Document all customer contacts in designated tracking systems
- Utilize all product documentation to provide customers with answers to questions and problem resolution
- Escalate calls to a designated Provider and/or Escalation Team as per defined escalation procedures
- Repair/Work Order processing
- Sales and order processing
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Gamer Support Representative with Dutch and English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 07.04.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Document all customer contacts in designated tracking systems
- Utilize all product documentation to provide customers with answers to questions and problem resolution
- Escalate calls to a designated Provider and/or Escalation Team as per defined escalation procedures
- Repair/Work Order processing
- Sales and order processing
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Gamer Support Representative with French
Wrocław
Wygasła: 03.12.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Document all customer contacts in designated tracking systems
- Use the Knowledge Base Tool to search for customer solutions
- Utilize all product documentation to provide customers with answers to questions and problem resolution
- Escalate calls to a designated Provider and/or Escalation Team as per defined escalation procedures
- Repair/Work Order processing
- Sales and order processing
- Perform other tasks and responsibilities as reasonably requested
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Gamer Support Representative with French
Wrocław
Wygasła: 03.12.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Document all customer contacts in designated tracking systems
- Use the Knowledge Base Tool to search for customer solutions
- Utilize all product documentation to provide customers with answers to questions and problem resolution
- Escalate calls to a designated Provider and/or Escalation Team as per defined escalation procedures
- Repair/Work Order processing
- Sales and order processing
- Perform other tasks and responsibilities as reasonably requested
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with German and English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 03.12.2022
full-time
umowa o pracę
full office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- For one of our clients, a global leader in licensed sports merchandise, we are looking for new colleagues to support our Team. If you are passionate about sports, not afraid of customers, and would like to develop your professional career, we are looking for you!
- Interact with our Clients, Sports Fans, by phone & Chat providing information and solutions to customer issues and inquiries, while simplifying and enhancing the overall customer experience
- Provide world-class customer service for a variety of different customer inquiries while documenting details of customer interactions in all applicable systems
- Discussing customer calls and scenarios in face-to-face meetings with team management
- Typing customer interaction notes and call details in supported tools
- Handle a high call volume and meet or exceed customer expectations
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with French and English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 03.12.2022
full-time
umowa o pracę
full office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- For one of our clients, a global leader in licensed sports merchandise, we are looking for new colleagues to support our Team. If you are passionate about sports, not afraid of customers, and would like to develop your professional career, we are looking for you!
- Interact with our Clients, Sports Fans, by phone & Chat providing information and solutions to customer issues and inquiries, while simplifying and enhancing the overall customer experience
- Provide world-class customer service for a variety of different customer inquiries while documenting details of customer interactions in all applicable systems
- Discussing customer calls and scenarios in face-to-face meetings with team management
- Typing customer interaction notes and call details in supported tools
- Handle a high call volume and meet or exceed customer expectations
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Engineer
Kraków
Wygasła: 28.10.2022
full-time
umowa o pracę
full office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Provide technical support on Linux, Mac, Windows, Chrome, Android systems
- Perform basic OS troubleshooting
- Provide technical support on our client's software and applications
- Identify network related issues
- Assist our client's employees in determining problems and providing resolutions
- Work from our client's site in Cracow
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with French and English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 19.10.2022
pełny etat
umowa o pracę
praca stacjonarna
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- For one of our clients, a global leader in licensed sports merchandise, we are looking for new colleagues to support our Team. If you are passionate about sports, not afraid of customers, and would like to develop your professional career, we are looking for you!
- Interact with our Clients, Sports Fans, by phone & Chat providing information and solutions to customer issues and inquiries, while simplifying and enhancing the overall customer experience
- Provide world-class customer service for a variety of different customer inquiries while documenting details of customer interactions in all applicable systems
- Discussing customer calls and scenarios in face-to-face meetings with team management
- Typing customer interaction notes and call details in supported tools
- Handle a high call volume and meet or exceed customer expectations
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with German and English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 19.10.2022
full-time
umowa o pracę
full office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- For one of our clients, a global leader in licensed sports merchandise, we are looking for new colleagues to support our Team. If you are passionate about sports, not afraid of customers, and would like to develop your professional career, we are looking for you!
- Interact with our Clients, Sports Fans, by phone & Chat providing information and solutions to customer issues and inquiries, while simplifying and enhancing the overall customer experience
- Provide world-class customer service for a variety of different customer inquiries while documenting details of customer interactions in all applicable systems
- Discussing customer calls and scenarios in face-to-face meetings with team management
- Typing customer interaction notes and call details in supported tools
- Handle a high call volume and meet or exceed customer expectations
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Network Engineer with English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 09.10.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Troubleshoot/Diagnose all issues from the customers (ISPs, Telecoms, Carriers) and drive satisfactory resolution of the issues
- Troubleshoot Product and Configuration issues
- Ensure On-Time escalation to L3 and Engineering(R&D) teams
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce)
- Contribute to the knowledge base/ Tech Forum
- Ensure to gain Certified Expertise (Certifications) to provide better service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Engineer
Kraków
Wygasła: 23.09.2022
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
- Provide technical support on Linux, Mac, Windows, Chrome, Android systems
- Perform basic OS troubleshooting
- Provide technical support on our client's software and applications
- Identify network related issues
- Assist our client's employees in determining problems and providing resolutions
- Work from our client's site in Cracow
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Office Manager
Wołowska 18, Psie Pole, Wrocław
Wygasła: 22.09.2022
full-time
umowa o pracę
full office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- “At CSS Corp, we don’t provide jobs, we provide careers.” So, if you want to thrive with us, check out the below offer!
- Currently, we are looking for an experienced Office manager who will support us in our Wroclaw office. You'll work closely with the Regional Director and the Senior HR Manager to:
- Oversee and support all administrative duties in the office and ensure that office is operating smoothly
- Manage office supplies inventory and place orders as necessary
- Act as a company ambassador (visitors, calls, receptions, events etc.)
- Act as the 1st point of contact in all HR-related queries
- Managing partially the employee payroll and benefits package
- Communicating with clients and vendors regarding payments, billing, and outstanding invoices
- Work closely with our global finance team - receiving and processing incoming payments, issuing payments to vendors, and keeping financial records
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with German and English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 15.09.2022
full-time
umowa o pracę
full office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- For one of our clients, a global leader in licensed sports merchandise, we are looking for new colleagues to support our Team. If you are passionate about sports, not afraid of customers, and would like to develop your professional career, we are looking for you!
- Interact with our Clients, Sports Fans, by phone & Chat providing information and solutions to customer issues and inquiries, while simplifying and enhancing the overall customer experience
- Provide world-class customer service for a variety of different customer inquiries while documenting details of customer interactions in all applicable systems
- Discussing customer calls and scenarios in face-to-face meetings with team management
- Typing customer interaction notes and call details in supported tools
- Handle a high call volume and meet or exceed customer expectations
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with French and English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 11.09.2022
pełny etat
umowa o pracę
praca stacjonarna
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- For one of our clients, a global leader in licensed sports merchandise, we are looking for new colleagues to support our Team. If you are passionate about sports, not afraid of customers, and would like to develop your professional career, we are looking for you!
- Interact with our Clients, Sports Fans, by phone & Chat providing information and solutions to customer issues and inquiries, while simplifying and enhancing the overall customer experience
- Provide world-class customer service for a variety of different customer inquiries while documenting details of customer interactions in all applicable systems
- Discussing customer calls and scenarios in face-to-face meetings with team management
- Typing customer interaction notes and call details in supported tools
- Handle a high call volume and meet or exceed customer expectations
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Network Engineer with English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 25.08.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Troubleshoot/Diagnose all issues from the customers (ISPs, Telecoms, Carriers) and drive satisfactory resolution of the issues
- Troubleshoot Product and Configuration issues
- Ensure On-Time escalation to L3 and Engineering(R&D) teams
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce)
- Contribute to the knowledge base/ Tech Forum
- Ensure to gain Certified Expertise (Certifications) to provide better service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Helpdesk Specialist
Wołowska 18, Psie Pole, Wrocław
Wygasła: 24.08.2022
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
- Installing, configuring and maintaining workstation computer systems;
- Taking care of all errors and issues reported by users or IT team;
- Help with other IT tasks like LAN connections reconfiguration, installing new LAN devices, maintaining server room
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Technical Support Engineer with German
Wrocław
Wygasła: 24.08.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Answer all customer contacts (calls, chats, emails, messaging)
- Document customer contacts in the provided tracking system
- Work with a ticket database
- Contact customers for any follow-ups or escalations
- Capture customers' feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with French and English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 10.08.2022
pełny etat
umowa o pracę
praca stacjonarna
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- For one of our clients, a global leader in licensed sports merchandise, we are looking for new colleagues to support our Team. If you are passionate about sports, not afraid of customers, and would like to develop your professional career, we are looking for you!
- Interact with our Clients, Sports Fans, by phone & Chat providing information and solutions to customer issues and inquiries, while simplifying and enhancing the overall customer experience
- Provide world-class customer service for a variety of different customer inquiries while documenting details of customer interactions in all applicable systems
- Discussing customer calls and scenarios in face-to-face meetings with team management
- Typing customer interaction notes and call details in supported tools
- Handle a high call volume and meet or exceed customer expectations
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with German and English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 10.08.2022
full-time
umowa o pracę
full office work, home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- For one of our clients, a global leader in licensed sports merchandise, we are looking for new colleagues to support our Team. If you are passionate about sports, not afraid of customers, and would like to develop your professional career, we are looking for you!
- Interact with our Clients, Sports Fans, by phone & Chat providing information and solutions to customer issues and inquiries, while simplifying and enhancing the overall customer experience
- Provide world-class customer service for a variety of different customer inquiries while documenting details of customer interactions in all applicable systems
- Embrace the Fanatic culture and core values, and display them in every customer interaction
- Discussing customer calls and scenarios in face-to-face meetings with team management
- Typing customer interaction notes and call details in supported tools
- Handle a high call volume and meet or exceed customer expectations
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with Italian and English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 10.08.2022
pełny etat
umowa o pracę
praca stacjonarna
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- For one of our clients, a global leader in licensed sports merchandise, we are looking for new colleagues to support our Team. If you are passionate about sports, not afraid of customers, and would like to develop your professional career, we are looking for you!
- Interact with our Clients, Sports Fans, by phone & Chat providing information and solutions to customer issues and inquiries, while simplifying and enhancing the overall customer experience
- Provide world-class customer service for a variety of different customer inquiries while documenting details of customer interactions in all applicable systems
- Discussing customer calls and scenarios in face-to-face meetings with team management
- Typing customer interaction notes and call details in supported tools
- Handle a high call volume and meet or exceed customer expectations
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with Spanish and English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 10.08.2022
pełny etat
umowa o pracę
praca stacjonarna
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- For one of our clients, a global leader in licensed sports merchandise, we are looking for new colleagues to support our Team. If you are passionate about sports, not afraid of customers, and would like to develop your professional career, we are looking for you!
- Interact with our Clients, Sports Fans, by phone & Chat providing information and solutions to customer issues and inquiries, while simplifying and enhancing the overall customer experience
- Provide world-class customer service for a variety of different customer inquiries while documenting details of customer interactions in all applicable systems
- Discussing customer calls and scenarios in face-to-face meetings with team management
- Typing customer interaction notes and call details in supported tools
- Handle a high call volume and meet or exceed customer expectations
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Network Engineer with English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 24.07.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Troubleshoot/Diagnose all issues from the customers (ISPs, Telecoms, Carriers) and drive satisfactory resolution of the issues
- Troubleshoot Product and Configuration issues
- Ensure On-Time escalation to L3 and Engineering(R&D) teams
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce)
- Contribute to the knowledge base/ Tech Forum
- Ensure to gain Certified Expertise (Certifications) to provide better service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Security Support Engineer
Wrocław
Wygasła: 24.07.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Troubleshoot all Level 1 support from the EMEA region & First response for US customers
- Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
- Represent the customer to ensure serviceability and product quality issues are being
- tracked, prioritized, resolved, and incorporated into the product release cycle
- Assist customers in the triaging and troubleshooting of Cybereason products
- Track and monitor all support cases to ensure timely resolution and follow-up
- Engage with Tier 2 support and escalate the cases in a timely manner
- Clearly identify, document, and find solutions for customer issues and product problems using Cybereason’s KB engine
- Escalate critical customer situations to the appropriate level of management
- Communicate technical issues to support teams and to Cybereason always
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Technical Support Engineer with German
Wrocław
Wygasła: 24.07.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Answer all customer contacts (calls, chats, emails, messaging)
- Document customer contacts in the provided tracking system
- Work with a ticket database
- Contact customers for any follow-ups or escalations
- Capture customers' feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Engineer
Kraków
Wygasła: 24.07.2022
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
- Provide technical support on Linux, Mac, Windows, Chrome, Android systems
- Perform basic OS troubleshooting
- Provide technical support on our client's software and applications
- Identify network related issues
- Assist our client's employees in determining problems and providing resolutions
- Work from our client's site in Cracow
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L2 Support Engineer with German and English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 09.07.2022
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
- to provide technical expertise in product issues
- to provide support to direct customers via phone (outbound calls)
- to complete technical documentation
- to test, organize and report the progress of on-going issues on a regular basis
- to summarize customer comments on product features
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Praca L1 Security Support Engineer
Wrocław
Wygasła: 29.06.2022
Umowa o pracę Pełny etat Praca zdalna
Umowa o pracę Pełny etat Praca zdalna
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Security Support Engineer
Wrocław
Wygasła: 26.06.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Troubleshoot all Level 1 support from the EMEA region & First response for US customers
- Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
- Represent the customer to ensure serviceability and product quality issues are being
- tracked, prioritized, resolved, and incorporated into the product release cycle
- Assist customers in the triaging and troubleshooting of Cybereason products
- Track and monitor all support cases to ensure timely resolution and follow-up
- Engage with Tier 2 support and escalate the cases in a timely manner
- Clearly identify, document, and find solutions for customer issues and product problems using Cybereason’s KB engine
- Escalate critical customer situations to the appropriate level of management
- Communicate technical issues to support teams and to Cybereason always
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Technical Support Engineer with German
Wrocław
Wygasła: 26.06.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Answer all customer contacts (calls, chats, emails, messaging)
- Document customer contacts in the provided tracking system
- Work with a ticket database
- Contact customers for any follow-ups or escalations
- Capture customers' feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Praca Service Desk Engineer
Kraków
Wygasła: 12.06.2022
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Engineer
Kraków
Wygasła: 12.06.2022
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
- Provide technical support on Linux, Mac, Windows, Chrome, Android systems
- Perform basic OS troubleshooting
- Provide technical support on our client's software and applications
- Identify network related issues
- Assist our client's employees in determining problems and providing resolutions
- Work from our client's site in Cracow
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Praca L1 Technical Support Engineer with German
Wrocław
Wygasła: 31.05.2022
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Praca L1 Support Engineer with German
Wrocław
Wygasła: 31.05.2022
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Praca Escalation Manager with English
Wrocław
Wygasła: 31.05.2022
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Praca L1 Technical Support Engineer with German
Wrocław
Wygasła: 31.05.2022
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Support Engineer with German
Wołowska 18, Psie Pole, Wrocław
Wygasła: 25.05.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Provide technical support to all enterprise customers
- Troubleshoot and reproduce customer technical issues
- Provide quick and accurate handling of support interactions
- Follow up with customers making sure they are satisfied with the resolution
- Receive implementation bookings from sales and customers
- Be responsible for setup and installation of technical systems and applications
- Work directly with the client to manage initial access and transfer data
- Walk the customer through activation of the application
- Test and troubleshoot functionality of installed systems
- Introduce new features of the application
- Respond promptly to escalations
- Manage customer experience to maintain high satisfaction
od 7000 do 8500 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Technical Support Engineer with German
Wrocław
Wygasła: 21.05.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Answer all customer contacts (calls, chats, emails, messaging)
- Document customer contacts in the provided tracking system
- Work with a ticket database
- Contact customers for any follow-ups or escalations
- Capture customers' feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Escalation Manager with English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 13.05.2022
full-time
umowa o pracę
hybrid work
senior specialist (Senior), expert
Obowiązki:
- Work with our customers to drive complex escalations to resolution
- Serve as the point of contact within the Organization, interacting at all levels of the organization to understand problems, negotiate solutions, and execute mitigation plans
- Communicates directly with Organization executives on high-level escalations
- Ability to quickly develop customized mitigation plans that are thorough and effective
- Flexible schedule and ability to periodically address emergency situations after hours
- Comfortable presenting and guiding weekly escalation meetings and facilitating difficult conversations if needed
- Navigating complex internal personalities and competing priorities to get results on behalf of Customer Facing personnel
- Provide post mortem reports on lessons learned to help the company improve processes to avoid any customer experiencing this same issue again in the future
- Leading the coordination with internal stakeholders through the resolution of the incident
- Closely partnering and collaborating with Infrastructure, Engineering, Operations, Technical Support, Customer Success and Sales Leadership to ensure alignment across the business
- Leading cross-functional post-incident process reviews to ensure continuous improvement of operations and execution
- Ensuring flawless execution of the incident response process, with transparent communication that drives very high levels of internal/external customer satisfaction when needed
- Managing resources assigned to the incident and ensuring the incident is receiving the proper support to drive resolution as quickly as possible
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Network Engineer with English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 24.04.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Troubleshoot/Diagnose all issues from the customers (ISPs, Telecoms, Carriers) and drive satisfactory resolution of the issues
- Troubleshoot Product and Configuration issues
- Ensure On-Time escalation to L3 and Engineering(R&D) teams
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce)
- Contribute to the knowledge base/ Tech Forum
- Ensure to gain Certified Expertise (Certifications) to provide better service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Owner - Project Manager MRO Blockchain
Wołowska 18, Psie Pole, Wrocław
Wygasła: 21.04.2022
full-time
umowa o pracę
full office work, hybrid work
manager / supervisor, team manager
Obowiązki:
- 1st phase (Project management):
- Manage the project throughout its life cycle - from project scoping, planning, to delivery, to transition to operations, and finally project closure ensuring expected outcome to stakeholders and business
- Understand and articulate internal requirements and recommend options (plan, delivery strategy, budget, schedule, risks, etc.) with the input of the required technical experts or contributors
- Adapt resource requirements and coordinate large and diverse cross-functional teams
- Ensure project requirements, deadlines, budgets and schedules are on track. Anticipate and remove blockers and impediments
- Lead the project governance (status report, gates presentations, communications, risk mitigation process) and manage changes to the project scope, project schedule, and project costs as per the existing PMO governance
- Manage project communication and stakeholders’ relationship
- Foster a positive culture in your team: customer-centric, a growth and “do it together” mindset
- 2nd phase (Product Ownership):
- Closely collaborate with the Product Manager to understand and define the functional scope to best answer our users and customers’ identified needs (customers, stakeholders, internal teams, etc…)
- Define functional specifications that are clearly understood by the development teams (Epics, Features, User Stories…)
- Ensure that these functional specifications get translated into proper technical specifications that follow the SITA FOR AIRCRAFT engineering guidelines and good practices
- Develop the roadmap in line with the overall product vision and customer priorities
- Suggest ways to track KPI and mechanisms to improve these indicators
- Eventually, your main concern will be to deliver the highest value
- Throughout all the phases: Learn about the customers, products and strategy of the SITA FOR AIRCRAFT Product Portfolio
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Product Owner - Urban Air Mobility
Wołowska 18, Psie Pole, Wrocław
Wygasła: 21.04.2022
pełny etat
umowa o pracę
praca stacjonarna, praca hybrydowa
starszy specjalista (Senior), ekspert
Obowiązki:
- Closely collaborate with the Product Manager to understand and define the functional scope to best answer the identified needs and challenges
- Define functional specifications that are clearly understood by the development teams (Epics, Features, User Stories…)
- Ensure that these functional specifications get translated into proper technical specifications that follow the SITA FOR AIRCRAFT engineering guidelines and good practices
- Prioritize the backlog accordingly to the business value of each item
- Propose innovative ways of overcoming a challenge
- Be aware of the existing SITA solutions and leverage these assets’ whenever this makes sense
- Eventually, your main concern will be to deliver the highest value
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Pracownik Recepcji
Wołowska 18, Psie Pole, Wrocław
Wygasła: 21.04.2022
pełny etat
umowa zlecenie
praca stacjonarna
asystent, młodszy specjalista (Junior)
Obowiązki:
- Bieżąca obsługa recepcji, w tym przyjmowanie gości oraz klientów
- Zapewnienie sprawnego obiegu dokumentów w firmie
- Wsparcie komunikacji wewnętrznej
- Zamówienia materiałów biurowych i artykułów spożywczych
- Koordynacja wynajmu mieszkań dla ekspatów
- Wsparcie w organizacji eventów firmowych
- Bieżące wsparcie w czynnościach HR oraz administracyjnych (prezentacje, raporty)
- Na zlecenie działu HR, koordynacja wysyłki i zdania sprzętu (dopilnowanie protokołu odbiorczo/zdawczego, sprawdzenie stanu sprzętu, zamówienie kuriera itd)
- Przygotowywanie raportów
- Nadzór nad wydawaniem kart dostępu
- Dystrybucja kart Multisport
- Nadzór PPOŻ (okresowy przegląd gaśnic itp.)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Procuct Owner (Nucleus)
Wrocław
Wygasła: 21.04.2022
full-time
umowa o pracę
full office work, hybrid work
senior specialist (Senior), expert
Obowiązki:
- Closely collaborate with the Product Managers to understand and define the initial functional scope to best answer our users' and customers’ identified needs (customers, stakeholders, internal teams, etc…)
- Define functional specifications that are clearly understood by the development teams (Epics, Features, User Stories…)
- Ensure that these functional specifications get translated into proper technical specifications that follow the SITA FOR AIRCRAFT engineering guidelines and good practices
- Develop the roadmap in line with the overall product vision and customer priorities
- Learn about the customers, products and strategy of the SITA FOR AIRCRAFT Product Portfolio
- Ensure that the different impacted or involved teams, products and components are kept informed and involved as required
- Suggest ways to track KPI and mechanisms to improve these indicators
- Eventually, your main concern will be to deliver the highest value
- Manage the project(s) throughout its life cycle - from project scoping, planning, delivery, transition to operations, and finally project(s) closure ensuring expected outcome to stakeholders and business
- Understand and articulate internal requirements and recommend options (plan, delivery strategy, budget, schedule, risks, etc.) with the input of the required technical experts or contributors
- Adapt resource requirements and coordinate large and diverse cross-functional teams
- Ensure project requirements, deadlines, budgets and schedules are on track. Anticipate and remove blockers and impediments
- Lead the project governance (status report, gates presentations, communications, risk mitigation process) and manage changes to the project scope, project schedule, and project costs as per the existing PMO governance
- Manage project communication and stakeholders’ relationship
- Foster a positive culture in your team: customer-centric, a growth and “do it together” mindset
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Technical Support Engineer with German
Wrocław
Wygasła: 20.04.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Answer all customer contacts (calls, chats, emails, messaging)
- Document customer contacts in the provided tracking system
- Work with a ticket database
- Contact customers for any follow-ups or escalations
- Capture customers' feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Technical Support Engineer with Dutch
Wrocław
Wygasła: 17.04.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Answer all customer contacts (calls, chats, emails, messaging)
- Document customer contacts in the provided tracking system
- Work with a ticket database
- Contact customers for any follow-ups or escalations
- Capture customers' feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Engineer
Kraków
Wygasła: 14.04.2022
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
- Provide technical support on Linux, Mac, Windows, Chrome, Android systems
- Perform basic OS troubleshooting
- Provide technical support on our client's software and applications
- Identify network related issues
- Assist our client's employees in determining problems and providing resolutions
- Work from our client's site in Cracow
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Support Engineer with German
Wołowska 18, Psie Pole, Wrocław
Wygasła: 06.04.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Provide technical support to all enterprise customers
- Troubleshoot and reproduce customer technical issues
- Provide quick and accurate handling of support interactions
- Follow up with customers making sure they are satisfied with the resolution
- Receive implementation bookings from sales and customers
- Be responsible for setup and installation of technical systems and applications
- Work directly with the client to manage initial access and transfer data
- Walk the customer through activation of the application
- Test and troubleshoot functionality of installed systems
- Introduce new features of the application
- Respond promptly to escalations
- Manage customer experience to maintain high satisfaction
od 7000 do 10000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Network Engineer with English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 16.03.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Troubleshoot/Diagnose all issues from the customers (ISPs, Telecoms, Carriers) and drive satisfactory resolution of the issues
- Troubleshoot Product and Configuration issues
- Ensure On-Time escalation to L3 and Engineering(R&D) teams
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce)
- Contribute to the knowledge base/ Tech Forum
- Ensure to gain Certified Expertise (Certifications) to provide better service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Technical Support Engineer with German
Wrocław
Wygasła: 16.03.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Answer all customer contacts (calls, chats, emails, messaging)
- Document customer contacts in the provided tracking system
- Work with a ticket database
- Contact customers for any follow-ups or escalations
- Capture customers' feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Gamer Support Representative with French
Wrocław
Wygasła: 16.03.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Document all customer contacts in designated tracking systems
- Use the Knowledge Base Tool to search for customer solutions
- Utilize all product documentation to provide customers with answers to questions and problem resolution
- Escalate calls to a designated Provider and/or Escalation Team as per defined escalation procedures
- Repair/Work Order processing
- Sales and order processing
- Perform other tasks and responsibilities as reasonably requested
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Success Manager
Wołowska 18, Psie Pole, Wrocław
Wygasła: 16.03.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- You will own the ultimate responsibility for the customer’s on-boarding, adoption, potential expansion and advocacy across a portfolio of customers
- You will develop a trusted advisor relationship with customer stakeholders, channel partners, and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value
- You will serve as a customer advocate in influencing product roadmap and improvements
- You will identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
- You will develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
- You will identify renewal risk and collaborate with internal teams to remediate
- You will meet Performance metrics CSAT, Renewal rate, Upsell / Cross-sell lead Identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
- You will have knowledge of Zoom, Monday.com, Agile methodology
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Admin & HR Specialist
Wołowska 18, Psie Pole, Wrocław
Wygasła: 04.03.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Organization and coordination of the implementation process of new joiners,
- Operational support in the communication and implementation of organizational changes,
- Administration of fringe employee benefits,
- Supporting activities in the area of HR administration,
- Maintaining employee documentation and other personnel documentation of employees
- Preparing employment contracts, amending agreements, issuing job certificates;
- Issuing employment and earnings certificates;
- Keeping records and settlement of employee leaves;
- Managing and supervising the occupational medicine examinations;
- Managing and supervising the health and safety training;
- Providing employees with information in the field of labour law and social security;
- Acting as the first point of contact for all labour laws and social security related queries
- Preparation of data the payroll data
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Talent Acquisition Specialist
Wołowska 18, Psie Pole, Wrocław
Wygasła: 03.03.2022
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
- Performing all recruitment activities in building and updating database of candidates, conducting recruitment processes, sourcing candidates, direct search, building a talent pools;
- Processing HR documentation based on legal requirements;
- Employer branding activities,
- Ensuring that all the processes are carried out in accordance with agreed standards;
- Regular and ad-hoc reporting, analysis and/or statistics
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Support Engineer with Dutch
Wołowska 18, Psie Pole, Wrocław
Wygasła: 11.02.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Provide technical support to all enterprise customers
- Troubleshoot and reproduce customer technical issues
- Provide quick and accurate handling of support interactions
- Follow up with customers making sure they are satisfied with the resolution
- Receive implementation bookings from sales and customers
- Be responsible for setup and installation of technical systems and applications
- Work directly with the client to manage initial access and transfer data
- Walk the customer through activation of the application
- Test and troubleshoot functionality of installed systems
- Introduce new features of the application
- Respond promptly to escalations
- Manage customer experience to maintain high satisfaction
od 7000 do 10000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Network Engineer with English
Wołowska 18, Psie Pole, Wrocław
Wygasła: 10.02.2022
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
- Troubleshoot/Diagnose all issues from the customers (ISPs, Telecoms, Carriers) and driving satisfactory resolution
- of the issues
- Troubleshoot Product and Configuration issues
- Ensure On-Time escalation to L3 and Engineering(R&D) teams
- Ensure consistent customer satisfaction, document all communication with customers in the CRM (Salesforce)
- Contribute to the knowledge base/ Tech Forum
- Ensure to gain Certified Expertise (Certifications) to provide better service
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Support Engineer with Italian
Wołowska 18, Psie Pole, Wrocław
Wygasła: 10.02.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Provide technical support to all enterprise customers
- Troubleshoot and reproduce customer technical issues
- Provide quick and accurate handling of support interactions
- Follow up with customers making sure they are satisfied with the resolution
- Receive implementation bookings from sales and customers
- Be responsible for setup and installation of technical systems and applications
- Work directly with the client to manage initial access and transfer data
- Walk the customer through activation of the application
- Test and troubleshoot functionality of installed systems
- Introduce new features of the application
- Respond promptly to escalations
- Manage customer experience to maintain high satisfaction
od 7000 do 10000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Success Manager
Wołowska 18, Psie Pole, Wrocław
Wygasła: 09.02.2022
full-time
umowa o pracę
team manager
Obowiązki:
- You will own the ultimate responsibility for the customer’s on-boarding, adoption, potential expansion and advocacy across a portfolio of customers
- You will develop a trusted advisor relationship with customer stakeholders, channel partners, and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value
- You will serve as a customer advocate in influencing product roadmap and improvements
- You will identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
- You will develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
- You will identify renewal risk and collaborate with internal teams to remediate
- You will meet Performance metrics CSAT, Renewal rate, Upsell / Cross-sell lead Identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
- You will have knowledge of Zoom, Monday.com, Agile methodology
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Gamer Support Representative with German
Wrocław
Wygasła: 09.02.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Document all customer contacts in designated tracking systems
- Use the Knowledge Base Tool to search for customer solutions
- Utilize all product documentation to provide customers with answers to questions and problem resolution
- Escalate calls to a designated Provider and/or Escalation Team as per defined escalation procedures
- Repair/Work Order processing
- Sales and order processing
- Perform other tasks and responsibilities as reasonably requested
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Gamer Support Representative with French
Wrocław
Wygasła: 09.02.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Document all customer contacts in designated tracking systems
- Use the Knowledge Base Tool to search for customer solutions
- Utilize all product documentation to provide customers with answers to questions and problem resolution
- Escalate calls to a designated Provider and/or Escalation Team as per defined escalation procedures
- Repair/Work Order processing
- Sales and order processing
- Perform other tasks and responsibilities as reasonably requested
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Gamer Support Representative with Dutch
Wrocław
Wygasła: 09.02.2022
full-time
umowa o pracę
home office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Document all customer contacts in designated tracking systems
- Use the Knowledge Base Tool to search for customer solutions
- Utilize all product documentation to provide customers with answers to questions and problem resolution
- Escalate calls to a designated Provider and/or Escalation Team as per defined escalation procedures
- Repair/Work Order processing
- Sales and order processing
- Perform other tasks and responsibilities as reasonably requested
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Technical Support Engineer with German
Wrocław
Wygasła: 09.02.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Answer all customer contacts (calls, chats, emails, messaging)
- Document customer contacts in the provided tracking system
- Work with a ticket database
- Contact customers for any follow-ups or escalations
- Capture customers' feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L1 Technical Support Engineer with Dutch
Wrocław
Wygasła: 09.02.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
- Answer all customer contacts (calls, chats, emails, messaging)
- Document customer contacts in the provided tracking system
- Work with a ticket database
- Contact customers for any follow-ups or escalations
- Capture customers' feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Gaming Support Engineer
Wołowska 18
Wygasła: 06.06.2020
Pełny etat
Umowa o pracę
Specjalista (Mid / Regular)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L2 Support Engineer with French and English
Wołowska 18
Wygasła: 06.06.2020
Specjalista (Mid / Regular)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Soft Skills Quality Analyst with French
Wołowska 18
Wygasła: 09.05.2020
Pełny etat
Specjalista (Mid / Regular)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Soft Skills Quality Analyst with German
Wołowska 18
Wygasła: 09.05.2020
Pełny etat
Specjalista (Mid / Regular)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Project Manager
Wołowska 18
Wygasła: 09.05.2020
Pełny etat
Umowa o pracę
Kontrakt B2B
Kontrakt B2B
Kierownik / Koordynator
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Application Support Administrator with German [Online Recruitment]
Wołowska 18
Wygasła: 01.05.2020
Pełny etat
Umowa o pracę
Kontrakt B2B
Kontrakt B2B
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Application Support Administrator with English [Online Recruitment]
Wołowska 18
Wygasła: 01.05.2020
Pełny etat
Umowa o pracę
Kontrakt B2B
Kontrakt B2B
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Development Specialist with French and English
Wołowska 18
Wygasła: 01.05.2020
Pełny etat
Umowa o pracę
Kontrakt B2B
Kontrakt B2B
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with French and English
Wołowska 18
Wygasła: 01.02.2020
Pełny etat
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L2 Support Engineer with German and English
Wołowska 18
Wygasła: 01.02.2020
Pełny etat
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Development Specialist with Dutch and English
Wołowska 18
Wygasła: 09.01.2020
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Support Representative with Russian and English
Wołowska 18
Wygasła: 09.01.2020
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior L3 Support Engineer with English
Wołowska 18
Wygasła: 01.01.2020
Pełny etat
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L2 Support Engineer with French and English
Wołowska 18
Wygasła: 01.01.2020
Pełny etat
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
L2 Support Engineer with German and English
Wołowska 18
Wygasła: 01.01.2020
Pełny etat
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Talent Acquisition Specialist
Wołowska 18
Wygasła: 01.01.2020
Pełny etat
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
