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Analityk ds. wsparcia technicznego IT K/M
Warszawa
Wygasła: 17.06.2024
Umowa o pracę na okres próbny
Obowiązki:
- Obsługa powiadomień technicznych za pomocą systemu zgłoszeń (ServiceNow)
e-maila
telefonu
- Zdalne wsparcie IT dla globalnych użytkowników firmy - Diagnozowanie i rozwiązywanie problemów technicznych
- Pomoc pracownikom w rozwiązywaniu incydentów lub zarządzaniu zgłoszeniami usługowymi - Instruktaż użytkowników w zakresie korzystania z systemów aplikacyjnych
- Sugestie dotyczące usprawnienia procesów i dzielenie się najlepszymi praktykami z innymi pracownikami
- Obsługa powiadomień technicznych za pomocą systemu zgłoszeń (ServiceNow)
e-maila
telefonu
- Zdalne wsparcie IT dla globalnych użytkowników firmy
- Diagnozowanie i rozwiązywanie problemów technicznych
- Pomoc pracownikom w rozwiązywaniu incydentów lub zarządzaniu zgłoszeniami usługowymi
- Instruktaż użytkowników w zakresie korzystania z systemów aplikacyjnych
- Sugestie dotyczące usprawnienia procesów i dzielenie się najlepszymi praktykami z innymi pracownikami
Build and maintain relationship with internal stakeholders and clients - Recruiters, HR, vendors and other teams/functions we work with
Lead the team by example - provide best in class support service with a focus on quality of service delivery and service excellence
Spot and pursue opportunities for growing and refining the scope of processes we offer
Work closely with the team, delegate tasks and track their completion, provide constructive feedback
Motivate the team to provide great service, day in day out
Hire new team members, take active part in mapping skills within the team, assessing training needs and succession planning
Keep an open mind, anticipate changes and sudden turns of events and more importantly - translate them into clear course of action for the team
Gather and present data on team's delivery
Oversee the delivery of recruitment reporting, and support adhoc reporting requirements
Manage escalations (qualify the issue, address where appropriate, engage with relevant stakeholders, propose solutions / improvements, deliver them & build stronger relationships as a result)
Proactively identify and progress continuous improvement opportunities to improve efficiency, service delivery, service excellence, quality and ways of working
Ensure a high standard of day-to-day service delivery of the Onboarding Operations team; in line with agreed procedures, SLAs, KPIs and Customer expectations
Stakeholders’ engagement ensuring the smooth running of the detailed Onboarding Operations Team processes delivering a high level of candidate experience. Act as a trusted advisor
Support Team Leader in day-to-day team management, ensuring team members can be confident and comfortable in their role, and have the tools, training, knowledge, and environment to achieve
Workflow management, allocate Onboarding Operations Team tasks, monitor workload, communicating deadlines and priorities to team members
Lead by example. Initiate and actively participate in team building activities, exercise open communication and build a culture of support and collaboration
Motivate and encourage the team by setting clear expectations, providing constructive feedback, recognizing achievements and support engagement initiatives
Work closely with each Onboarding Operation’s team member, to play an active role ensuring they feel integrated and supported within our team promoting wellbeing
Develop, apply enhanced knowledge and expertise across assigned sub team’s services and process, undertaking the service and operational delivery of tasks, query management and supporting the resolution of complex questions and escalations
Perform other tasks assigned by Team Leader, to ensure exceptional service delivery, structure, and planning
Support international Recruitment Business Partners in pre-employment screening checks from logistical and administrative perspectives
Whilst this role is predominantly analytical, it is part of the Enterprise Risk (ERM) team where we are looking for someone with skills in data analytics, dashboards and software experience or mindset. Specific risk management training will be provided
This R&R Data Analytics Specialist role will enable you to work within DLA Piper’s Risk and Resilience team as part of the wider International Risk Group. The role will have a dual focus of (i) data and reporting generation and (ii) supporting ERM activities
You will be required to liaise with a range of stakeholders across the firm to drive and develop our risk data analytics capability. You will also review data to identify key insights and ways in which the data can be used to identify risk. You will have a natural ability to build tools that use data in both an effective and insightful way, working with our risk experts to generate powerful and value-added insights
Support the Internal Audit team to deliver individual audit reviews across the international firm in accordance with the approved annual Internal Audit Plan ensuring technical excellence and a practical/business driven approach. This will include undertaking detailed internal audit testing within individual Internal Audit engagements
Draft audit findings in a structured and clear manner which can be included in internal audit reports detailing the agreed audit findings
Assist in tracking the delivery of all recommended actions by auditees to address and remediate audit findings, prepare documentation on closure of audit actions for review and validation by the Internal Audit Senior Manager and the Head of Internal Audit
Promote and contribute to an audit culture, where audit findings are reported, communicated and understood across the firm
Test and monitor the compliance with internal policies and procedures as well as best practice, applicable laws and regulations across the international Firm
Participate in ad-hoc assurance reviews and deep dives of strategic initiatives and issues as requested by the Executive Committee and Board members
Contribute to the preparation of Internal Audit MI for presentation and discussion in senior governance forums of DLA Piper including the Executive, Board, Risk and Audit Committees
Prepare workpapers in clear and structured way in line with the Internal Audit methodology.Work in a collaborative manner with other teams across the International Risk Group to ensure a consistent approach to risk management, internal controls and assurance is maintained throughout DLA Piper
Develop effective relationships with other Internal Audit team members and members of the wider International Risk Group practice
Develop meaningful relationships with business stakeholders
Participate in continuous monitoring meetings to monitor changes in business activities, operations and evolving risks
Take the lead in driving quality and consistency across DLA International in respect of our indirect tax accounting processes;
Work with finance teams located across DLA International to ensure local VAT accounting processes are managed with appropriate skill, are properly documented, controls are rigorously applied and all issues are addressed promptly;
Focus particularly on risk areas including management of VAT on prepayments, Counsel Fees, deferred VAT regimes, regular VAT journals, aged VAT balances (e.g. VAT on bad debts, VAT on aged AP) as part of local finance and VAT processes
Where risks or opportunities are identified (e.g. weaknesses in Input VAT accounting), proactively lead efforts to manage the risk or realise the opportunity
Provide oversight to finance leadership on VAT accounting compliance globally through regular monitoring/issue tracking
General VAT Compliance:
Work closely with the firm’s International VAT Manager and International Indirect Tax Process Lead to provide all-around VAT support across the international firm as, when and wherever that is required
Provide support to other members of the group and international tax team as required
Provide training to financial managers where appropriate (focus again on accounting and control aspects)
HR and payroll administration of contracts of employment, civil contracts and B2B
Provide HR support, maintain HR records and implement corporate human resource policies and procedures
Conducting induction for new employees, assist in training of new employees
Process new employees, terminations and status change documentation and HR systems updates
Maintain personnel files and data archiving
Prepare payroll input such as working time records, payroll deductions, sick leaves, annual leave and verify payroll lists
Administer Pension Plans (PPK)
Assist with HR issues including compensation, working time, local authorities, benefits
Cooperation with HR external providers (e.g.: Health and safety, payroll, benefits)
Cooperation with other departments in carrying out projects realized by the firm
Responding to all employee queries via chat, telephone and email
Constant update of knowledge and competences necessary for proper fulfillment of duties relevant for the position, in particular being up to date with the Labor Law and Taxes, and following all novelties on the market
Be responsible for line management (including performance management) of the GSC personnel aligned to the HR Stream
Closely cooperate with members of HR Service Delivery Team as well as local HR teams
People management, including: staffing & selection, integration of new staff to teams, facilitating technical/functional training or leveraging other training resources, measuring individual and team performance, providing feedback, counselling and coaching as needed, confronting employee issues, managing corrective action process (with HR consultation), terminating employees (with HR consultation), supporting HR on annual salary planning process for the team
Accountable for budgeting, estimating, planning and objective setting according to agreed policies
Ensure compliance with agreed processes and applicable policies and procedures
Identify, design and implement improvements in process and work organization including active participation in technology implementations
Manage escalated issues and provide final approval of the solution within the team
Ensure integration with other functional areas including seeking opportunities for cross-functional cost effective solutions
Working alongside other operations and service leaders to promote global consistency and continuity
Support Services Owner, understand Customers’ needs, propose and implement new solutions and service offerings - hold regular meetings with Customers to discuss performance, plan enhancements and future changes
Provide required analysis of process performance as well as identify additional analysis perspectives to support Customers’ decisions
Provide best in class L&D operations support service, meeting and exceeding SLAs, KPIs and Customer expectations
Responsible for relationship management and stakeholders engagement ensuring L&D Team deliver exceptional outcomes
Ensure effective Workflow management and allocation for L&D Team tasks, monitor workload and completion
Support production of operational reporting and utilize to inform decision making. Performance, forecasting, resource planning, utilisation, workload, trends, efficiency and quality
Responsible for ensuring processes are established and fit for purpose, projects and reporting delivered to agreed timescale
Own our employee experience, recruit team members, map skills within the team, L&D planning, assessing training needs and succession planning
Escalation Management - manage escalation responses, root cause analysis and corrective actions to minimize future reoccurrence
Continuous improvement – proactively identify opportunities for improvement. Support our SME's in process improvements, automation, change initiatives. Identify growth opportunities across our service scope
Perform / support other tasks assigned by Manager, to ensure exceptional service delivery, structure and planning
People management including: staffing & recruiting, managing and motivating talents in order to maximize potential of team members, providing regular feedback process for the team
Manage escalation process and providing approval within the team
Ensure integration with other teams within Finance including seeking opportunities for cross-team cost effective solutions
Report and manage metrics to asses performance of the team and provided services relative to service level agreements (SLA) to customers and vendors
Support GSC Management and understanding Customers’ needs and support implementation of new solutions and service offerings
Support Transition, Continuous Improvement and Technology teams on identifying business requirements for new solutions and services
Provide required analysis of process performance as well as support identification of additional analysis perspectives to support Manager’s decisions
Identify and implement improvements and automation in processes and work organization including active participation in technology implementations
Be a Leader on Inter Office Billing & Collections area on implementation of systems: SAP, Service Now, RPA and other
Current employees administration including but not limited to: entering or updating personal information records, job or position assignment records, salary information or relocations administration
Support with the creation and distribution of employee letters such as contracts of employment, salary increase or job title changes
Support employees on enquiries related to HR data and administration
Cooperate closely with and support local HR teams
Implementing agreed improvements
Build and maintain positive relations with colleagues from other streams and departments and stakeholders across the firm
Coach and develop the team, ensuring clear objectives are set and aligned with the broader HR strategy
Identify development opportunities for the team, within the Life Cycle Team
Identify training needs for the Life Cycle Team and ensure all training is completed
Plan and manage the workflow and case management allocation across the team
Monitor the case management system to ensure cases meet the agreed service standards, records are updated in a timely manner, responses are accurate and in line with process, and cases are closed or updated with follow up actions and dates
Identify and make recommendations for and deliver service improvements using best practice, customer feedback and feedback from the team
Manage HR cases and requests for sensitive populations, including HR for HR transactions, key new hires, and the Executive population
Support the provision of metrics dashboards & analysis of customer satisfaction trends, complaints, re-work, error rates etc
Build and maintain relationships with key stakeholders, through regular and open communication
Staffing & selection, integration of new staff to teams
Manage the accurate and timely creation of records, and where required approval and issuing of documentation within the relevant Recruitment and HR system
Help talent acquisition teams run more efficiently
Support Recruitment Partners with interview scheduling, offer processing
Manage candidate records in ATS
Ensure data integrity through the accurate logging of tasks and activities across the recruitment and HR systems
Continuous improvement - Actively seek / propose / apply opportunities for improvement within their area of responsibility. Build and maintain positive relations with colleagues from other streams, departments and stakeholders across the firm
Assists with other daily tasks assigned by Team Leader/Manager - including supporting Coordinator with task allocation, training of new team members
Work closely with the team to ensure smooth running of learning programmes
Utilize the Learning Management System to create courses, send delegate invites, manage responses and queries, manage course registration and record attendance
Manage the post course evaluation process
Create the learning plans in Learning Management System
Manage the administration involved in allocating learning plans to each employee
Run standard reports designed to measure program efficiency and learner completion progress
Manage administration of learning activities in e¬learning platform
Strong and demonstrable experience and technical knowledge of Power BI, from Implementation, architecture, data organisation and security/access management
Determine and ensure correct data sets and flows for existing, and new projects and initiatives
Design, build and deploy business intelligence reports and dashboards using Microsoft Power BI across all workstreams of the business
Data source migration for existing reports
Remain hands-on with Power BI while supporting and maintaining the daily operations of the RPA team
Collaborate with development functions to deliver services
Establish and adopt the best practices and development standards
Set up, configuration, administration of SharePoint
Apply Automation techniques, Agile working methodologies, Continuous Integration
Acquire expertise rapidly in own and other related fields and ability to self-learn
The Head of IT SAP Platform is responsible for ensuring the service delivery of the SAP S4HANA platform and integrated interfaces for DLA Pipers Finance and HR Systems
Accountability for delivery of SAP platforms and related IT services
Bridge the demand for SAP platforms and related services in DLAP environment
Achieve operational excellence through provision of high-performance SAP landscape and IT services to DLAP business and support functions
Periodic governance of SAP landscape
Stakeholder management: functions, Service Managers, CoE roles, vendors for management of day-to-day work
Continued relevance and high performance of SAP landscape in DLAP environment
Operational excellence in management of SAP landscape and delivery of related IT services
Ensure timely management of SAP related demand and alignment of platform/service portfolio to fulfil the same
Work with Enterprise Architects to align SAP platform strategy with IT Architecture
Engage with Platform Service Managers to ensure the platform goals are met
Guide Platform Service Managers on adoption of industry leading practices/frameworks in the support/enhancement of SAP platforms
Identify/advise on optimization opportunities involving SAP landscape and associated IT service portfolio
Manage/resolve issues reported by SAP teams (internal and vendor)
Work with vendors in planning the backend upgrade activities of the SAP applications
Support Service Managers in resolving any issues with vendors
Ensure periodic governance of SAP landscape. Ensure proper communication of leadership vision/objectives to SAP teams
Approve/source budget for implementation of demands/projects in SAP landscape
Determine project objectives/critical success factors (CSFs), govern project implementation and approve project deliverables
Work with Disaster Recovery teams to ensure periodic DR testing of SAP landscape
Works within a multidisciplinary agile team, maintaining and grooming the backlog, carrying out more detailed analysis when appropriate
Takes responsibility for the detailed specification and modelling of holistic solutions using agile methods and techniques as required
Takes responsibility for work to investigate business problems and opportunities, and specify required changes to business processes, people skills, information, technology and organisation structures and roles
Manages their business analysis activities across one or more related projects
Ensures that a holistic view is taken of the business situations investigated and that business objectives and requirements are understood
Utilises business knowledge and experience to assess and advise on the feasibility and relevance of proposed options for business and technical change
Undertakes impact analysis on major design options and trade-off. Makes recommendations and assesses and manages associated risks
The Marketing Junior Specialist will provide administrative assistance to the marketing coordinators and marketing managers in project management
Update databases, websites, gather information from variety of internal systems and through efficient communication with marketing teams across DLA Piper, populating mailing lists, responses, attendees, perform searches of internal databases, etc
Review, triage and respond to requests received in the marketing team central inboxes
The role holder will also be required to support GSC Marketing team and personally deliver a number of administrative tasks as required, across all teams
This is an international role and candidates will be required to support a number of different colleagues on a worldwide basis. Flexibility as to working pattern is a must
Coach and develop the team, ensuring clear objectives are set and aligned with the broader HR strategy
Identify development opportunities for the team, within the Life Cycle Team
Identify training needs for the Life Cycle Team and ensure all training is completed
Plan and manage the workflow and case management allocation across the team
Monitor the case management system to ensure cases meet the agreed service standards, records are updated in a timely manner, responses are accurate and in line with process, and cases are closed or updated with follow up actions and dates
Identify and make recommendations for and deliver service improvements using best practice, customer feedback and feedback from the team
Manage HR cases and requests for sensitive populations, including HR for HR transactions, key new hires, and the Executive population
Support the provision of metrics dashboards & analysis of customer satisfaction trends, complaints, re-work, error rates etc
Build and maintain relationships with key stakeholders, through regular and open communication
Staffing & selection, integration of new staff to teams
Build and maintain strong relationships with candidates to support short and long term talent pipelines
Provide the Recruitment Partner with support regarding the creation of engaging job adverts and postings
Develop candidate pipelines and talent pools to support specific hard to fill roles, campaigns and attraction activity
Be a brand ambassador with a focus on the candidate experience, bringing to life the culture, values and opportunities and DLA Piper
Input into the development of candidate engagement and outreach initiatives and marketing campaigns and sourcing strategies
Proactively recommend and drive process improvements that impact candidate identification and engagement
Conduct CV pre-screening and screening calls for pre-defined roles
Collaborate with GSC Recruitment Operations team to seek their support as well as provide them with requested information related to candidate’s status, vacancy stage and reporting data
Current employees administration including but not limited to: entering or updating personal information records, job or position assignment records, salary information or relocations administration
Support with the creation and distribution of employee letters such as contracts of employment, salary increase or job title changes
Support employees on enquiries related to HR data and administration
Cooperate closely with and support local HR teams
Implementing agreed improvements
Build and maintain positive relations with colleagues from other streams and departments and stakeholders across the firm
Marketing Administrator will provide administrative assistance to the marketing coordinators and marketing managers in project management of various marketing activities
Update databases, websites, gather information from variety of internal systems and through efficient communication with marketing teams across DLA Piper, populating mailing lists, responses, attendees, perform searches of internal databases, etc
Review, triage and respond to requests received in the marketing team central inboxes
This is an international role and candidates will be required to support a number of different colleagues on a worldwide basis. Flexibility as to working pattern is a must
Build and maintain strong relationships with candidates to support short and long term talent pipelines
Provide the Recruitment Partner with support regarding the creation of engaging job adverts and postings
Develop candidate pipelines and talent pools to support specific hard to fill roles, campaigns and attraction activity
Be a brand ambassador with a focus on the candidate experience, bringing to life the culture, values and opportunities and DLA Piper
Input into the development of candidate engagement and outreach initiatives and marketing campaigns and sourcing strategies
Proactively recommend and drive process improvements that impact candidate identification and engagement
Conduct CV pre-screening and screening calls for pre-defined roles
Collaborate with GSC Recruitment Operations team to seek their support as well as provide them with requested information related to candidate’s status, vacancy stage and reporting data
Praca Marketing Administrator - Business Development
Warszawa
Wygasła: 02.07.2022
Umowa o pracę Pełny etat
Umowa o pracę Pełny etat
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Praca HR Transformation Transition Manager (12 months contract)
Warszawa
Wygasła: 30.06.2022
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Praca Marketing Administrator - Business Development
Warszawa
Wygasła: 29.06.2022
Umowa o pracę Pełny etat
Umowa o pracę Pełny etat
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Marketing Administrator - Business Development
Warszawa
Wygasła: 25.06.2022
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
The Marketing Administrator (Business Development) will provide administrative assistance to the marketing coordinators and marketing managers in project management of various BD activities in sector, practice group or location
Update databases, websites, gather information from variety of internal systems and through efficient communication with marketing teams across DLA Piper, populating mailing lists, responses, attendees, perform searches of internal databases, etc
Review, triage and respond to requests received in the marketing team central inboxes
The role holder will also be required to support GSC Marketing team and personally deliver a number of administrative tasks as required, across all teams
This is an international role and candidates will be required to support a number of different colleagues on a worldwide basis. Flexibility as to working pattern is a must
Support to local HR teams/CoEs on redefining/transforming the “retained” business facing HR/CoE and local HR Ops roles once work has been transitioned to the GSC
To ensure local HR/ CoE teams are mobilised by conducting Kick-off meetings , producing project mobilisation documents e.g. project plan, risk log etc. Agreeing local governance, decision making etc (this can be supported with templates and guidance from the EPIC team)
Overall accountability (although others from the GSC may be responsible) for ensuring full completeness of required documentation e.g. DTPs, DWIs that will be required for KT
To embed in process design the design principles and strategic aims of Programme EPIC and the future Service Delivery Model by ensuring both process standardization and optimum use of the GSC for delivery of HR operations work, ensuring that only work remains in local HR teams where there is a genuine and documented legal or regulatory reason for doing so
To attend regular and ad-hoc calls with central EPIC team to provide status updates, share knowledge and escalate risks and issues as required
To identify and manage accordingly local HR/CoE stakeholders and ensure they are regularly updated on status and or/assigned specific actions/ deliverables as required by the specific country plan
To develop and deliver the local HR/CoE knowledge transfer plan (including Training Plan on all required systems, knowledge etc.) this will require co-ordination with other stakeholders across the Programme e.g. OCM and Training Lead for training that will be developed and delivered at an international / programme level
To develop and deliver the local HR/CoE change management and communications plan which will require co-ordination with other stakeholders across the Programme e.g. OCM and Training Lead for training that will be developed and delivered at an international / programme level
Responsible for dealing effectively with queries from Partner and Employee populations via various customer channels. At all times conveying a professional and efficient attitude following customer service standards
Sign post and help educate the business on how they can navigate to/access on-demand (self-serve) HR knowledge and content
Interact with various HR teams and escalate cases where appropriate as per the escalation guidelines/ways of working
To be proactive to customer needs and actively participate in customer service improvement activities and initiatives
To understand and work towards achieving standards set within the Service Level Agreements (SLA) and GSC Key Performance Indicator (KPI) requirements
Flexibly process multiple enquiries across multiple customer channels
Adherence to company internal policies and controls including guidelines laid out under the GDPR
Make recommendations for improvements to Tier 0 (HR portal content) areas where required
Maintain a basic awareness of statutory regulations in supported countries (future)
Current employees administration including but not limited to: entering or updating personal information records, job or position assignment records, salary information or relocations administration
Support with the creation and distribution of employee letters such as contracts of employment, salary increase or job title changes
Support employees on enquiries related to HR data and administration
Cooperate closely with and support local HR teams
Perform in line with agreed procedures, SLAs and KPIs and Customer expectations
Implementing agreed improvements
Build and maintain positive relations with colleagues from other streams and departments and stakeholders across the firm
Work closely with the team to ensure smooth running of learning programmes
Utilize the Learning Management System to create courses, send delegate invites, manage responses and queries, manage course registration and record attendance
Manage the post course evaluation process
Create the learning plans in Learning Management System
Manage the administration involved in allocating learning plans to each employee
Run standard reports designed to measure program efficiency and learner completion progress
Manage administration of learning activities in e¬learning platform
Maintain databases and spreadsheets
Maintain process documentation
Ensure that all relevant company's standards and guidelines are met
Promote the use and updating of available systems to drive consistent data integrity across the international offices
Review and implement new data collection points to continuously build reporting capability in line with developing recruitment strategies and business drivers
Ensure data compliance across all jurisdictions, with a particular focus on data privacy and GDPR
In consultation with the Head of Talent Acquisition, the wider Data Reporting & Analytics Team and the HRIS team, define, implement and embed a recruitment data offering; including data and reporting standards
Define key data points in line with current and future recruitment strategies
Analyse data points to define trends, data dependencies and relationships to enhance reporting capabilities and business insights
Using defined data dependencies and relationships, enhance reporting capabilities and the communication and presentation of talent acquisition business insights
Review and analyse data to identify new and emerging recruitment trends; establishing ways of reporting and highlighting trends to aid in leadership decision making
Define, create and embed data display standards for reporting and the presentation of reports, commentary and insights
Produce and distribute regular reporting; including reporting on candidate management, D&I, vacancy management, sourcing activity, cost of hiring and commercials, and headcount
Ensure continued improvement of reporting capability to drive data driven decision making and insights
In collaboration with the Head of Talent Acquisition, HRIS team and Recruitment Subject Matter Expert, identify,
design and embed data process and reporting improvements
Ensure data processes, data points, principles, guidelines and ways of working are appropriate for the transition to SuccessFactors
Ensure appropriate data planning and transfer between Taleo and SuccessFactors
The role of the Marketing Administrator (Digital Communications) is to support marketing activities related to the firm's internal and external communications mainly through the digital platforms including the firm's websites, as well as being responsible for supporting on admin related tasks for our event, sponsorship and mailing activities carried out on an international basis
This involves assisting in content maintenance, updating the firm's intranet and external websites and social channels when necessary. The role holder should be familiar with working on CMS systems, be logical and structured in their approach and have an excellent eye for detail. This is an international role and candidates will be required to support a number of different colleagues on a worldwide basis
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Accountant
Warszawa
Wygasła: 04.03.2022
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
Code and process invoices and expenses claims in line with procedures
Ensure that all processed documents are posted in accordance with accounting rules and legally compliant
Reverse and post corrections of the documents posted with error
Handle supplier/customer requests and enquiries
Write and maintain process documentation
Both share and apply best practice in Accounts Payable area
Communicate with internal and external customers in an efficient and effective manner
Manage the administration of the Learning Management System to create courses, learning plans, send delegate invites, manage responses and queries, manage course registration and record attendance
Run reports designed to measure program efficiency and learner completion progress
Manage administration of learning activities in e-learning platform
Store digital learning content and course materials
Collect and update nominations for international learning programmes
Answer queries via email and/or virtual meetings regarding training events and learning content
Cooperate with other team members in order to provide best quality learning experience
Lead the delivery service and process improvement projects and initiatives within GSC Recruitment and Onboarding, underpinned by robust control mechanisms to manage change, aligned to the overall Talent Acquisition strategy
Partner with the International Talent Acquisition and HR Operations teams to assess service performance and ensure the 'voice of the customer' is heard and built in to ways of working in GSC Recruitment
Develop services that are supporting the overall aim of ensuring great candidate and hiring managers’ experience
Support the development and improvement of governance arrangements for GSC Recruitment and Onboarding services, including the development of SLAs, KPIs, escalation processes, exception management processes and monthly reporting of performance
People management, including: staffing and selection, integration of new staff to teams, facilitating technical/functional training or leveraging other training resources, measuring individual and team performance, providing feedback, counselling and coaching as needed, proactive management of employee performance issues and related resolution actions (with HR consultation supporting annual salary planning process for the team
Manage escalated service issues and provide final approval within the team
Ensure integration with other functional areas including seeking opportunities for cross-functional cost effective solutions
Provide required analysis of process performance as well as identify additional analysis perspectives to support customers decisions
Support Transition, Continuous Improvement and Technology teams on identifying business requirements for new solutions and services
Support the Senior Manager, HR GSC to shape and implement a framework of career paths for HR Shared Services. Support the identification of training needs and put in place appropriate training solutions for HR Shared Services
Undertake regular Risk and Compliance Reviews and support Team Leaders and Managers to put in place risk mitigating actions and address compliance issues. Act as the key point of contact for audit purposes
Help to drive a culture of support and collaboration both within the HR Shared Services team in Warsaw and with colleagues across DLA Piper