Ocena ogólna pracodawcy
ACS SOLUTIONS POLAND sp. z o.o.
ŁÓDŹ, UL. GDAŃSKA 47/49
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Użytkownik: Administrator
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Archiwalne ( 523 )
Accounting Associate with Italian Language
Gdańska 47/49, Polesie, Łódź
Wygasła: 11.05.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Providing timely and professional response on AR queries
- Reviewing, validating, and executing Vendor Master data requests on daily basis
- Supporting buyers / suppliers in submitted requests and performing calls to validate their data
- Performing timely follow up’s on requests if needed
- Analyzing and resolving escalations and non-quality from customers and vendors
- Investigating to resolve the problem and communicate the solution
- Meeting all SLAs and the service quality targets set by the supervisor
- Collaborating on department activities to ensure deliverables are completed within the set deadlines
- Sharing experience and knowledge with other team members to increase the quality of performance
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mailroom Associate- Internship
Gdańska 47/49, Polesie, Łódź
Wygasła: 08.05.2024
full-time, part time, additional / temporary
umowa zlecenie
umowa o staż / praktyki
umowa o staż / praktyki
full office work
trainee, assistant
Obowiązki:
- Performing daily activities in Mailroom Department
- Active participation in all related activities:
- Sorting of incoming post
- Preparation of received invoices for scanning process
- Scanning and rescanning documents
- Proper archiving of Client Documentation
- Preparation and sending documents back to Client location to proper address
- All activities to be performed within agreed timeliness and with high quality
- Handling communication with related parties according to agreed timeline
- Problem solving related to Mailroom Activities
- Contact in case of scanning queries and inquiries (with Superior supervision)
- Active Team support in case of arisen doubts, issues
- Reporting to the Superior observed operational and IT issues
- Maintaining Timesheet on regular basis
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with Portuguese
Gdańska 47/49, Polesie, Łódź
Wygasła: 05.05.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution,
- Identifies customer needs by referring to case notes and examining each as a specific case,
- Performs routine call center activities concerning business products and services,
- Uses standard scripts and established guidelines and under supervision, to meet SLAs,
- Provides customers with information that is specialized and communicated in a warm empathetic manner,
- Gathers all necessary information to update the database,
- Escalates issues to senior levels, based on complaints or concerns,
- Explains company policies to customers,
- Performs other duties as assigned,
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy Sales Support with Spanish
Gdańska 47/49, Polesie, Łódź
Wygasła: 05.05.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Engage with customers and prospects to promote products and identify purchase opportunities,
- You will become an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Contact customers via phone, email, webforms to have enquire about products or services,
- Support sales agents and dealers throughout the whole sales funnel process,
- Inform clients and prospects about loyalty programs and new sales campaigns
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with French
Gdańska 47/49, Polesie, Łódź
Wygasła: 05.05.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution,
- Identifies customer needs by referring to case notes and examining each as a specific case,
- Performs routine call center activities concerning business products and services,
- Uses standard scripts and established guidelines and under supervision, to meet SLAs,
- Provides customers with information that is specialized and communicated in a warm empathetic manner,
- Gathers all necessary information to update the database,
- Escalates issues to senior levels, based on complaints or concerns,
- Explains company policies to customers,
- Performs other duties as assigned,
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Total Rewards Partner
Gdańska 47/49, Polesie, Łódź
Wygasła: 03.05.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Collaborating with stakeholders to actively support compensation and benefit programs at country and regional levels, aligned with global policies
- Conducting insightful analyses and reporting to assist managers in making compensation decisions based on the organization's reward strategy
- Providing daily support and advice, including interpreting policies, mapping jobs, giving approvals, and addressing inquiries related to promotions, salary adjustments, and offers
- Coordinating benefit renewals, dealing with vendors, and analyzing claims in collaboration with global procurement, HR, and TR leadership
- Guiding the implementation of new bonus plans and facilitating changes, updates, or transitions in existing programs
- Monitoring the local market, participating in surveys, reviewing data, and reporting on compensation and benefit trends
- Assisting in developing and delivering training/communications on various Total Rewards Programs
- Keeping track of legislative changes and their impacts on compensation and benefits
- Supporting HR integration for acquisitions and new business deals related to Total Rewards as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Analyst with German (R2R)
Gdańska 47/49, Polesie, Łódź
Wygasła: 19.04.2024
full-time
umowa o pracę
full office work
home office work
hybrid work
home office work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Monitoring Account Reconciliation and MJE
- Finished goods stock accounting monitoring
- Accrual AP&AR/R&D and including transfer from plant monitoring
- Provision, Incentives posting/monitoring
- GL bank payment flow (through ICM) from central finance
- Forecast reporting/Management of BW-BPS
- Intercompany documentation and control
- P/L regional allocation of depreciation and cost
- Charts of Accounts control
- Master data management
- SLA Assurance
- Handling of operational escalation received by team leader a/o Supervisor changes
- Quality troubleshoots
- Provide team members support at all times when requesting advices and operational support
- Preparation of operational reviews and providing feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Social Media Community Associate with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 13.04.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Be the first point of contact for our client’s social media channels, including Facebook, LinkedIn, Twitter and more! Answering queries that may include all kind of commercial and client queries,
- Become an advocate for the organization in social media platforms, transforming customers into loyal fans, enhance brand reputation and attracting new customers,
- Engage with customers and prospects on social media to identify purchase opportunities, develop tactics to drive our client’s strategic objectives and become an expert to identify new opportunities in the social media landscape,
- Actively listening on a variety of social media channels to monitor the brand, products, and commentary. Tracking, providing analysis on and responding to conversations as appropriate
- Bring innovative ideas to help contribute as well as fulfill social media strategy,
- Work with marketing and social media team members to coordinate campaigns with social media strategy and manage social media campaign responses,
- Measure and monitor social media objectives, using this information to help develop additional activities,
- Assist social media management with campaign responses and events,
- Your role will develop to include customer engagement through new channels in the future (phone and email) as we grow the project together
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Claims Processing Specialist
Gdańska 47/49, Polesie, Łódź
Wygasła: 22.03.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Review submitted claims and orders,
- Cross-check claims and orders with existing cases in the available systems,
- Obtain and verify information in the available systems regarding the submitted claims and orders,
- Check and clarify discrepancies in invoice with provider and obtain correct invoice,
- Process the claims and orders according to the procedures in available systems,
- Support process analysis to identify possible process improvements,
- Meet and comply with Conduent and client’s procedures, KIPs, and SLAs,
- Collaborate on project activities to ensure deliverables are completed within the set deadlines,
- Share experience and knowledge with other team members to increase the quality of performance,
- Respond to e-mail/phone inquiries in a prompt, accurate and courteous manner following adapted procedures,
- Perform the ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Social Media Community Associate with Spanish
Gdańska 47/49, Polesie, Łódź
Wygasła: 21.03.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Be the first point of contact for our client’s social media channels, including Facebook, LinkedIn, Twitter and more! Answering queries that may include all kind of commercial and client queries,
- Become an advocate for the organization in social media platforms, transforming customers into loyal fans, enhance brand reputation and attracting new customers,
- Engage with customers and prospects on social media to identify purchase opportunities, develop tactics to drive our client’s strategic objectives and become an expert to identify new opportunities in the social media landscape,
- Actively listening on a variety of social media channels to monitor the brand, products, and commentary. Tracking, providing analysis on and responding to conversations as appropriate
- Bring innovative ideas to help contribute as well as fulfill social media strategy,
- Work with marketing and social media team members to coordinate campaigns with social media strategy and manage social media campaign responses,
- Measure and monitor social media objectives, using this information to help develop additional activities,
- Assist social media management with campaign responses and events,
- Your role will develop to include customer engagement through new channels in the future (phone and email) as we grow the project together
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy Sales Support with English
Gdańska 47/49, Polesie, Łódź
Wygasła: 21.03.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Engage with customers and prospects to promote products and identify purchase opportunities,
- You will become an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Contact customers via phone, email, webforms to have enquire about products or services,
- Support sales agents and dealers throughout the whole sales funnel process,
- Inform clients and prospects about loyalty programs and new sales campaigns
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Social Media Community Associate with English
Gdańska 47/49, Polesie, Łódź
Wygasła: 21.03.2024
full-time
umowa o pracę
umowa na zastępstwo
umowa na zastępstwo
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Be the first point of contact for our client’s social media channels, including Facebook, LinkedIn, Twitter and more! Answering queries that may include all kind of commercial and client queries,
- Become an advocate for the organization in social media platforms, transforming customers into loyal fans, enhance brand reputation and attracting new customers,
- Engage with customers and prospects on social media to identify purchase opportunities, develop tactics to drive our client’s strategic objectives and become an expert to identify new opportunities in the social media landscape,
- Actively listening on a variety of social media channels to monitor the brand, products, and commentary. Tracking, providing analysis on and responding to conversations as appropriate
- Bring innovative ideas to help contribute as well as fulfill social media strategy,
- Work with marketing and social media team members to coordinate campaigns with social media strategy and manage social media campaign responses,
- Measure and monitor social media objectives, using this information to help develop additional activities,
- Assist social media management with campaign responses and events,
- Your role will develop to include customer engagement through new channels in the future (phone and email) as we grow the project together
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Social Media Community Associate with Italian
Gdańska 47/49, Polesie, Łódź
Wygasła: 21.03.2024
full-time
umowa o pracę
umowa na zastępstwo
umowa na zastępstwo
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Be the first point of contact for our client’s social media channels, including Facebook, LinkedIn, Twitter and more! Answering queries that may include all kind of commercial and client queries,
- Become an advocate for the organization in social media platforms, transforming customers into loyal fans, enhance brand reputation and attracting new customers,
- Engage with customers and prospects on social media to identify purchase opportunities, develop tactics to drive our client’s strategic objectives and become an expert to identify new opportunities in the social media landscape,
- Actively listening on a variety of social media channels to monitor the brand, products, and commentary. Tracking, providing analysis on and responding to conversations as appropriate
- Bring innovative ideas to help contribute as well as fulfill social media strategy,
- Work with marketing and social media team members to coordinate campaigns with social media strategy and manage social media campaign responses,
- Measure and monitor social media objectives, using this information to help develop additional activities,
- Assist social media management with campaign responses and events,
- Your role will develop to include customer engagement through new channels in the future (phone and email) as we grow the project together
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Supervisor with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 20.03.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
manager / supervisor
Obowiązki:
- Managing day-to-day responsibilities for a team of Associates and providing operational support where necessary,
- Ensuring that the Associates are fully equipped with appropriate knowledge to perform their activities,
- Participating in the recruitment process and onboarding of the associates,
- Setting goals, delegating tasks, monitoring work progress,
- Mentoring and training associates, conducting performance appraisals, and preparing improvement plans,
- Inspiring and motivating your team and building culture of engagement,
- Together with the team – being an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Attracting new customers and ensuring existing customers are supported at every step of their journey,
- Ensuring that service levels and KPI’s consistently meet the client requirements,
- Handling customer interactions, if required,
- Building a strong relationship with the client and handling client communications and escalations as appropriate,
- Ensuring the guidelines and processes are followed by associates and flagging any risk through the appropriate channels,
- Identifying process gaps and implementing solutions with the key stakeholders,
- Participating in the improvement projects for the operational area,
- Implementing best practices and ensuring adherence to operational guidelines,
- Providing SLA/KPI reporting to the delivery lead
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Supervisor with French
Gdańska 47/49, Polesie, Łódź
Wygasła: 20.03.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
manager / supervisor
Obowiązki:
- Managing day-to-day responsibilities for a team of Associates and providing operational support where necessary,
- Ensuring that the Associates are fully equipped with appropriate knowledge to perform their activities,
- Participating in the recruitment process and onboarding of the associates,
- Setting goals, delegating tasks, monitoring work progress,
- Mentoring and training associates, conducting performance appraisals, and preparing improvement plans,
- Inspiring and motivating your team and building culture of engagement,
- Together with the team – being an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Attracting new customers and ensuring existing customers are supported at every step of their journey,
- Ensuring that service levels and KPI’s consistently meet the client requirements,
- Handling customer interactions, if required,
- Building a strong relationship with the client and handling client communications and escalations as appropriate,
- Ensuring the guidelines and processes are followed by associates and flagging any risk through the appropriate channels,
- Identifying process gaps and implementing solutions with the key stakeholders,
- Participating in the improvement projects for the operational area,
- Implementing best practices and ensuring adherence to operational guidelines,
- Providing SLA/KPI reporting to the delivery lead
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Automotive Product Expert
Gdańska 47/49, Polesie, Łódź
Wygasła: 20.03.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior), expert
Obowiązki:
- Support our internal customer service teams by providing expertise knowledge support of electric vehicles or automotive industry in general,
- Monitor the Customer Engagement Center’s associates´ activity from a quality perspective and provide constructive feedback, recommending and implementing process improvements where required,
- Create and review technical training programs according to organizational requirements,
- Develop and update the knowledge base using analysis and reporting to fill in gaps,
- Participate in our client’s organized trainings for new products to acquire detailed process or product information that will be then transferred to the Customer Engagement Center team,
- Collaboration with the training and quality teams to identify know-how needs and deliver training to the trainer/senior agents on new/updated process or new car models,
- Answer the questions that require a specific knowledge and a car profile and strong assistance of the customers and prospects in their e-commerce journey,
- Bring assistance to all the client’s advisors located in the distribution network or any other exposition area, in the process of customers and prospect requests,
- Ensure good quality of service and achievement of objectives for the Centre as a whole
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with French Language
Gdańska 47/49, Polesie, Łódź
Wygasła: 17.03.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Maintenance of accounting records, including accounts payable/accounts receivable, travel expenses, banking processes, payments etc
- Handling incoming calls/tickets, being a support for vendors and employees
- Solving incidents and service request at Service Desk level in a timely and effective manner
- Accounts reconciliations
- Performing month end closing
- Supporting in various projects for further optimization of the processes
- Ensure compliance with legal and fiscal requirements
- Perform the Ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Total Rewards Partner
Gdańska 47/49, Polesie, Łódź
Wygasła: 15.03.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Collaborating with stakeholders to actively support compensation and benefit programs at country and regional levels, aligned with global policies
- Conducting insightful analyses and reporting to assist managers in making compensation decisions based on the organization's reward strategy
- Providing daily support and advice, including interpreting policies, mapping jobs, giving approvals, and addressing inquiries related to promotions, salary adjustments, and offers
- Coordinating benefit renewals, dealing with vendors, and analyzing claims in collaboration with global procurement, HR, and TR leadership
- Guiding the implementation of new bonus plans and facilitating changes, updates, or transitions in existing programs
- Monitoring the local market, participating in surveys, reviewing data, and reporting on compensation and benefit trends
- Assisting in developing and delivering training/communications on various Total Rewards Programs
- Keeping track of legislative changes and their impacts on compensation and benefits
- Supporting HR integration for acquisitions and new business deals related to Total Rewards as needed
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Social Media Community Associate with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 13.03.2024
part time
umowa o pracę
home office work
hybrid work
hybrid work
assistant, junior specialist (Junior)
Obowiązki:
- Be the first point of contact for our client’s social media channels, including Facebook, LinkedIn, Twitter and more! Answering queries that may include all kind of commercial and client queries,
- Become an advocate for the organization in social media platforms, transforming customers into loyal fans, enhance brand reputation and attracting new customers,
- Engage with customers and prospects on social media to identify purchase opportunities, develop tactics to drive our client’s strategic objectives and become an expert to identify new opportunities in the social media landscape,
- Actively listening on a variety of social media channels to monitor the brand, products, and commentary. Tracking, providing analysis on and responding to conversations as appropriate
- Bring innovative ideas to help contribute as well as fulfill social media strategy,
- Work with marketing and social media team members to coordinate campaigns with social media strategy and manage social media campaign responses,
- Measure and monitor social media objectives, using this information to help develop additional activities,
- Assist social media management with campaign responses and events,
- Your role will develop to include customer engagement through new channels in the future (phone and email) as we grow the project together
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with Spanish
Gdańska 47/49, Polesie, Łódź
Wygasła: 13.03.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution,
- Identifies customer needs by referring to case notes and examining each as a specific case
- Performs routine call center activities concerning business products and services,
- Uses standard scripts and established guidelines and under supervision, to meet SLAs,
- Provides customers with information that is specialized and communicated in a warm empathetic manner,
- Gathers all necessary information to update the database,
- Escalates issues to senior levels, based on complaints or concerns,
- Explains company policies to customers,
- Performs other duties as assigned,
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 13.03.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution,
- Identifies customer needs by referring to case notes and examining each as a specific case
- Performs routine call center activities concerning business products and services,
- Uses standard scripts and established guidelines and under supervision, to meet SLAs,
- Provides customers with information that is specialized and communicated in a warm empathetic manner,
- Gathers all necessary information to update the database,
- Escalates issues to senior levels, based on complaints or concerns,
- Explains company policies to customers,
- Performs other duties as assigned,
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with Italian
Gdańska 47/49, Polesie, Łódź
Wygasła: 13.03.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution,
- Identifies customer needs by referring to case notes and examining each as a specific case
- Performs routine call center activities concerning business products and services,
- Uses standard scripts and established guidelines and under supervision, to meet SLAs,
- Provides customers with information that is specialized and communicated in a warm empathetic manner,
- Gathers all necessary information to update the database,
- Escalates issues to senior levels, based on complaints or concerns,
- Explains company policies to customers,
- Performs other duties as assigned,
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with Portuguese
Gdańska 47/49, Polesie, Łódź
Wygasła: 13.03.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution,
- Identifies customer needs by referring to case notes and examining each as a specific case
- Performs routine call center activities concerning business products and services,
- Uses standard scripts and established guidelines and under supervision, to meet SLAs,
- Provides customers with information that is specialized and communicated in a warm empathetic manner,
- Gathers all necessary information to update the database,
- Escalates issues to senior levels, based on complaints or concerns,
- Explains company policies to customers,
- Performs other duties as assigned,
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with Spanish Language
Gdańska 47/49, Polesie, Łódź
Wygasła: 06.03.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Providing timely and professional response on AR queries
- Reviewing, validating, and executing Vendor Master data requests on daily basis
- Supporting buyers / suppliers in submitted requests and performing calls to validate their data
- Performing timely follow up’s on requests if needed
- Analyzing and resolving escalations and non-quality from customers and vendors
- Investigating to resolve the problem and communicate the solution
- Meeting all SLAs and the service quality targets set by the supervisor
- Collaborating on department activities to ensure deliverables are completed within the set deadlines
- Sharing experience and knowledge with other team members to increase the quality of performance
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with Italian Language
Gdańska 47/49, Polesie, Łódź
Wygasła: 06.03.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Full support of queries related to accounts payable/accounts receivable and travel expenses processes
- Handling incoming calls/tickets, being a support for vendors and employees
- Solving incidents and service request at Service Desk level in a timely and effective manner
- Supporting in various projects for further optimization of the processes
- Perform ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 26.02.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Maintenance of accounting records, including accounts payable, accounts receivable, travel expenses, banking processes, payments etc
- Handling incoming calls/tickets, being a support for vendors and employees
- Solving incidents and service request at Service Desk level in a timely and effective manner
- Performing month end closing
- Supporting in various projects for further optimization of the processes
- Ensure compliance with legal and fiscal requirements
- Perform the Ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Supervisor with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 17.02.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
manager / supervisor
Obowiązki:
- Managing day-to-day responsibilities for a team of Associates and providing operational support where necessary,
- Ensuring that the Associates are fully equipped with appropriate knowledge to perform their activities,
- Participating in the recruitment process and onboarding of the associates,
- Setting goals, delegating tasks, monitoring work progress,
- Mentoring and training associates, conducting performance appraisals, and preparing improvement plans,
- Inspiring and motivating your team and building culture of engagement,
- Together with the team – being an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Attracting new customers and ensuring existing customers are supported at every step of their journey,
- Ensuring that service levels and KPI’s consistently meet the client requirements,
- Handling customer interactions, if required,
- Building a strong relationship with the client and handling client communications and escalations as appropriate,
- Ensuring the guidelines and processes are followed by associates and flagging any risk through the appropriate channels,
- Identifying process gaps and implementing solutions with the key stakeholders,
- Participating in the improvement projects for the operational area,
- Implementing best practices and ensuring adherence to operational guidelines,
- Providing SLA/KPI reporting to the delivery lead
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
MI Analyst
Gdańska 47/49, Polesie, Łódź
Wygasła: 17.02.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Delivering timely and accurate reports,
- Managing ad-hoc requests from both client and operations,
- Successfully act as an external or internal customer liaison. Also act as liaison for the many stakeholders we have,
- Delivering client centric insight and product specific insight,
- Presenting information to the client via Video Call or Face to Face,
- Proactively gaining trending contact information from agents to support insight to client,
- Coming up with new workflows/platforms and possible ways to increase customer engagement and sales
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Supervisor with French
Gdańska 47/49, Polesie, Łódź
Wygasła: 17.02.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
manager / supervisor
Obowiązki:
- Managing day-to-day responsibilities for a team of Associates and providing operational support where necessary,
- Ensuring that the Associates are fully equipped with appropriate knowledge to perform their activities,
- Participating in the recruitment process and onboarding of the associates,
- Setting goals, delegating tasks, monitoring work progress,
- Mentoring and training associates, conducting performance appraisals, and preparing improvement plans,
- Inspiring and motivating your team and building culture of engagement,
- Together with the team – being an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Attracting new customers and ensuring existing customers are supported at every step of their journey,
- Ensuring that service levels and KPI’s consistently meet the client requirements,
- Handling customer interactions, if required,
- Building a strong relationship with the client and handling client communications and escalations as appropriate,
- Ensuring the guidelines and processes are followed by associates and flagging any risk through the appropriate channels,
- Identifying process gaps and implementing solutions with the key stakeholders,
- Participating in the improvement projects for the operational area,
- Implementing best practices and ensuring adherence to operational guidelines,
- Providing SLA/KPI reporting to the delivery lead
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy Sales Support with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 17.02.2024
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
- Engage with customers and prospects to promote products and identify purchase opportunities,
- You will become an advocate for the organisation, providing best in class customer experience, enhancing the brand in every interaction,
- Contact customers via phone, email, webforms to have enquire about products or services,
- Support sales agents and dealers throughout the whole sales funnel process,
- Inform clients and prospects about loyalty programs and new sales campaigns
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
HR Senior Specialist (Local HR team)
Gdańska 47/49, Polesie, Łódź
Wygasła: 08.02.2024
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Being the first point of contact for all HR-related queries (work in Local HR team)
- Administering HR-related documentation (contracts of employment, etc.)
- Managing and monitoring the process of onboarding and offboarding employees
- Supporting Superior in Corporate and Divisional processes, projects and procedures
- Explaining human resources policies, procedures, laws and standards to new and existing employees
- Coordination payroll administration and cooperation with an external supplier
- Settling working time and monitoring employee holidays,
- Cooperation with ZUS and other local offices
- Ensuring the relevant HR database is up to date, accurate and complies with legislation
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 27.01.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Maintenance of accounting records, including accounts payable, accounts receivable, travel expenses, banking processes, payments etc
- Handling incoming calls/tickets, being a support for vendors and employees
- Solving incidents and service request at Service Desk level in a timely and effective manner
- Performing month end closing
- Supporting in various projects for further optimization of the processes
- Ensure compliance with legal and fiscal requirements
- Perform the Ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy Sales Support Associate with English
Gdańska 47/49, Polesie, Łódź
Wygasła: 27.01.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Engage with customers and prospects to promote products and identify purchase opportunities,
- You will become an advocate for the organisation, providing best in class customer experience, enhancing the brand in every interaction,
- Contact customers via phone, email, webforms to have enquire about products or services,
- Support sales agents and dealers throughout the whole sales funnel process,
- Inform clients and prospects about loyalty programs and new sales campaigns
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with Italian
Gdańska 47/49, Polesie, Łódź
Wygasła: 13.01.2024
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution,
- Identifies customer needs by referring to case notes and examining each as a specific case,
- Performs routine call center activities concerning business products and services,
- Uses standard scripts and established guidelines and under supervision, to meet SLAs,
- Provides customers with information that is specialized and communicated in a warm empathetic manner,
- Gathers all necessary information to update the database,
- Escalates issues to senior levels, based on complaints or concerns,
- Explains company policies to customers,
- Performs other duties as assigned,
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Automotive Product Expert
Gdańska 47/49, Polesie, Łódź
Wygasła: 06.01.2024
full-time
umowa o pracę
hybrid work
expert
Obowiązki:
- Support our internal customer service teams by providing expertise knowledge support of electric vehicles or automotive industry in general,
- Monitor the Customer Engagement Center’s associates´ activity from a quality perspective and provide constructive feedback, recommending and implementing process improvements where required,
- Create and review technical training programs according to organizational requirements,
- Develop and update the knowledge base using analysis and reporting to fill in gaps,
- Participate in our client’s organized trainings for new products to acquire detailed process or product information that will be then transferred to the Customer Engagement Center team,
- Collaboration with the training and quality teams to identify know-how needs and deliver training to the trainer/senior agents on new/updated process or new car models,
- Answer the questions that require a specific knowledge and a car profile and strong assistance of the customers and prospects in their e-commerce journey,
- Bring assistance to all the client’s advisors located in the distribution network or any other exposition area, in the process of customers and prospect requests,
- Ensure good quality of service and achievement of objectives for the Centre as a whole
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Supervisor with Italian
Gdańska 47/49, Polesie, Łódź
Wygasła: 04.01.2024
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
- Managing day-to-day responsibilities for a team of Associates and providing operational support where necessary,
- Ensuring that the Associates are fully equipped with appropriate knowledge to perform their activities,
- Participating in the recruitment process and onboarding of the associates,
- Setting goals, delegating tasks, monitoring work progress,
- Mentoring and training associates, conducting performance appraisals, and preparing improvement plans,
- Inspiring and motivating your team and building culture of engagement,
- Together with the team – being an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Attracting new customers and ensuring existing customers are supported at every step of their journey,
- Ensuring that service levels and KPI’s consistently meet the client requirements,
- Handling customer interactions, if required,
- Building a strong relationship with the client and handling client communications and escalations as appropriate,
- Ensuring the guidelines and processes are followed by associates and flagging any risk through the appropriate channels,
- Identifying process gaps and implementing solutions with the key stakeholders,
- Participating in the improvement projects for the operational area,
- Implementing best practices and ensuring adherence to operational guidelines,
- Providing SLA/KPI reporting to the delivery lead
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Supervisor with English
Gdańska 47/49, Polesie, Łódź
Wygasła: 04.01.2024
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
- Managing day-to-day responsibilities for a team of Associates and providing operational support where necessary,
- Ensuring that the Associates are fully equipped with appropriate knowledge to perform their activities,
- Participating in the recruitment process and onboarding of the associates,
- Setting goals, delegating tasks, monitoring work progress,
- Mentoring and training associates, conducting performance appraisals, and preparing improvement plans,
- Inspiring and motivating your team and building culture of engagement,
- Together with the team – being an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Attracting new customers and ensuring existing customers are supported at every step of their journey,
- Ensuring that service levels and KPI’s consistently meet the client requirements,
- Handling customer interactions, if required,
- Building a strong relationship with the client and handling client communications and escalations as appropriate,
- Ensuring the guidelines and processes are followed by associates and flagging any risk through the appropriate channels,
- Identifying process gaps and implementing solutions with the key stakeholders,
- Participating in the improvement projects for the operational area,
- Implementing best practices and ensuring adherence to operational guidelines,
- Providing SLA/KPI reporting to the delivery lead
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 27.12.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Maintenance of accounting records, including accounts payable, accounts receivable, travel expenses, banking processes, payments etc
- Handling incoming calls/tickets, being a support for vendors and employees
- Solving incidents and service request at Service Desk level in a timely and effective manner
- Performing month end closing
- Supporting in various projects for further optimization of the processes
- Ensure compliance with legal and fiscal requirements
- Perform the Ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with Spanish
Gdańska 47/49, Polesie, Łódź
Wygasła: 30.11.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution,
- Identifies customer needs by referring to case notes and examining each as a specific case,
- Performs routine call center activities concerning business products and services,
- Uses standard scripts and established guidelines and under supervision, to meet SLAs,
- Provides customers with information that is specialized and communicated in a warm empathetic manner,
- Gathers all necessary information to update the database,
- Escalates issues to senior levels, based on complaints or concerns,
- Explains company policies to customers,
- Performs other duties as assigned,
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Pracownik Administracyjno - Biurowy z Językiem Polskim i Angielskim
Gdańska 47/49, Polesie, Łódź
Wygasła: 30.11.2023
pełny etat
umowa o pracę
praca stacjonarna
asystent, młodszy specjalista (Junior)
Obowiązki:
- Sortowanie przychodzących dokumentów
- Skanowanie dokumentów
- Odpowiadanie na maile w odpowiednim czasie i zgodnie z procedurami
- Współpraca z działem księgowości
- Wysyłka dokumentów do klientów oraz dostawców
- Archiwizacja dokumentów
- Wspieranie przełożonego w raportowaniu, rozwiązywaniu problemów i projektach usprawniających pracę
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with Portuguese
Gdańska 47/49, Polesie, Łódź
Wygasła: 30.11.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Maintenance of accounting records, including accounts payable, accounts receivable, travel expenses, banking processes, payments etc
- Queries resolution, contacts with vendors, customers, etc
- Accounts reconciliations
- Performing month end closing
- Prepares payments and follows up until executed
- Ensure compliance with legal and fiscal requirements
- Regularly reviews and updates SOP/DP according to processes amendments
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with French
Gdańska 47/49, Polesie, Łódź
Wygasła: 26.11.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Maintenance of accounting records, including accounts payable, accounts receivable, travel expenses, banking processes, payments etc
- Queries resolution, contacts with vendors, customers, etc
- Accounts reconciliations
- Performing month end closing
- Prepares payments and follows up until executed
- Ensure compliance with legal and fiscal requirements
- Regularly reviews and updates SOP/DP according to processes amendments
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with Italian
Gdańska 47/49, Polesie, Łódź
Wygasła: 25.11.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution,
- Identifies customer needs by referring to case notes and examining each as a specific case,
- Performs routine call center activities concerning business products and services,
- Uses standard scripts and established guidelines and under supervision, to meet SLAs,
- Provides customers with information that is specialized and communicated in a warm empathetic manner,
- Gathers all necessary information to update the database,
- Escalates issues to senior levels, based on complaints or concerns,
- Explains company policies to customers,
- Performs other duties as assigned,
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
EV Industry Product Expert
Gdańska 47/49, Polesie, Łódź
Wygasła: 25.11.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior), expert
Obowiązki:
- Analysis and reporting to fill in gaps in the knowledge base,
- Recommendation, creation, translation, and documents posting in the knowledge base system,
- Write work instructions for new agent process description, such that it is placed in the knowledge base format,
- Participate to client’s organized trainings on new products to acquire detailed process or product information that will be then transferred to the CEC team,
- Identify improvements possibilities in the operational processes and related solutions,
- Collaboration with the training and quality teams to identify know-how needs and deliver training to the trainer/senior agents on new/updated process or new car models,
- Answer, by default via the incoming channel, to all the questions that require a specific knowledge and a car profile (e.g., detailed comparison between client’s environment and its competitors’ ones) and strong assistance of the customers and prospects in their e-commerce journey (in a long term this assistance could become a direct selling by the client’s expert him/herself),
- Bring assistance, by default via the incoming channel, to all the client’s advisors located in the distribution network or any other exposition area, in the process of customers and prospect requests,
- Monitors the CEC’s associates´ activity from a quality perspective and provides constructive feedback,
- Assistance and support for internal teams,
- Ensure good quality of service and achievement of objectives
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Analyst with French (R2R)
Gdańska 47/49, Polesie, Łódź
Wygasła: 25.11.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Monitoring Account Reconciliation and MJE
- Finished goods stock accounting monitoring
- Accrual AP&AR/R&D and including transfer from plant monitoring
- Provision, Incentives posting/monitoring
- GL bank payment flow (through ICM) from central finance
- Forecast reporting/Management of BW-BPS
- Intercompany documentation and control
- P/L regional allocation of depreciation and cost
- Charts of Accounts control
- Master data management
- SLA Assurance
- Handling of operational escalation received by team leader a/o Supervisor changes
- Quality troubleshoots
- Provide team members support at all times when requesting advices and operational support
- Preparation of operational reviews and providing feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Analyst with Italian (R2R)
Gdańska 47/49, Polesie, Łódź
Wygasła: 24.11.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Monitoring Account Reconciliation and MJE
- Finished goods stock accounting monitoring
- Accrual AP&AR/R&D and including transfer from plant monitoring
- Provision, Incentives posting/monitoring
- GL bank payment flow (through ICM) from central finance
- Forecast reporting/Management of BW-BPS
- Intercompany documentation and control
- P/L regional allocation of depreciation and cost
- Charts of Accounts control
- Master data management
- SLA Assurance
- Handling of operational escalation received by team leader a/o Supervisor changes
- Quality troubleshoots
- Provide team members support at all times when requesting advices and operational support
- Preparation of operational reviews and providing feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with Italian
Gdańska 47/49, Polesie, Łódź
Wygasła: 05.11.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Full support of queries related to accounts payable and travel expenses processes
- Handling incoming calls/tickets, being a support for vendors and employees
- Solving incidents and service request at Service Desk level in a timely and effective manner
- Supporting in various projects for further optimization of the processes
- Perform ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 05.11.2023
full-time
umowa o pracę
hybrid work
junior specialist (Junior)
Obowiązki:
- Maintenance of accounting records, including accounts payable, accounts receivable, travel expenses, banking processes, payments etc
- Handling incoming calls/tickets, being a support for vendors and employees
- Solving incidents and service request at Service Desk level in a timely and effective manner
- Performing month end closing
- Supporting in various projects for further optimization of the processes
- Ensure compliance with legal and fiscal requirements
- Perform the Ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Pracownik Administracyjno - Biurowy z Językiem Polskim i Angielskim
Gdańska 47/49, Polesie, Łódź
Wygasła: 27.10.2023
pełny etat
umowa o pracę
praca stacjonarna
asystent, młodszy specjalista (Junior)
Obowiązki:
- Sortowanie przychodzących dokumentów
- Skanowanie dokumentów
- Odpowiadanie na maile w odpowiednim czasie i zgodnie z procedurami
- Współpraca z działem księgowości
- Wysyłka dokumentów do klientów oraz dostawców
- Archiwizacja dokumentów
- Wspieranie przełożonego w raportowaniu, rozwiązywaniu problemów i projektach usprawniających pracę
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Analyst with French (R2R)
Gdańska 47/49, Polesie, Łódź
Wygasła: 26.10.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Monitoring Account Reconciliation and MJE
- Finished goods stock accounting monitoring
- Accrual AP&AR/R&D and including transfer from plant monitoring
- Provision, Incentives posting/monitoring
- GL bank payment flow (through ICM) from central finance
- Forecast reporting/Management of BW-BPS
- Intercompany documentation and control
- P/L regional allocation of depreciation and cost
- Charts of Accounts control
- Master data management
- SLA Assurance
- Handling of operational escalation received by team leader a/o Supervisor changes
- Quality troubleshoots
- Provide team members support at all times when requesting advices and operational support
- Preparation of operational reviews and providing feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
EV Industry Product Expert
Gdańska 47/49, Polesie, Łódź
Wygasła: 26.10.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior), expert
Obowiązki:
- Analysis and reporting to fill in gaps in the knowledge base,
- Recommendation, creation, translation, and documents posting in the knowledge base system,
- Write work instructions for new agent process description, such that it is placed in the knowledge base format,
- Participate to client’s organized trainings on new products to acquire detailed process or product information that will be then transferred to the CEC team,
- Identify improvements possibilities in the operational processes and related solutions,
- Collaboration with the training and quality teams to identify know-how needs and deliver training to the trainer/senior agents on new/updated process or new car models,
- Answer, by default via the incoming channel, to all the questions that require a specific knowledge and a car profile (e.g., detailed comparison between client’s environment and its competitors’ ones) and strong assistance of the customers and prospects in their e-commerce journey (in a long term this assistance could become a direct selling by the client’s expert him/herself),
- Bring assistance, by default via the incoming channel, to all the client’s advisors located in the distribution network or any other exposition area, in the process of customers and prospect requests,
- Monitors the CEC’s associates´ activity from a quality perspective and provides constructive feedback,
- Assistance and support for internal teams,
- Ensure good quality of service and achievement of objectives
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Social Media Community Associate with English
Gdańska 47/49, Polesie, Łódź
Wygasła: 14.10.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
assistant, junior specialist (Junior)
Obowiązki:
- Be first point of contact for our client’s social media channels, including Facebook, LinkedIn, Twitter and more! Answering queries that may include all kind of commercial and client queries,
- Become an advocate for the organization in social media platforms, transforming customers into loyal fans, enhance brand reputation and attracting new customers,
- Engage with customers and prospects on social media to identify purchase opportunities, develop tactics to drive our client’s strategic objectives and become an expert to identify new opportunities in the social media landscape,
- Actively listening on a variety of social media channels to monitor the brand, products, and commentary. Tracking, providing analysis on and responding to conversations as appropriate
- Bring innovative ideas to help contribute as well as fulfill social media strategy,
- Work with marketing and social media team members to coordinate campaigns with social media strategy and manage social media campaign responses,
- Measure and monitor social media objectives, using this information to help develop additional activities,
- Assist social media management with campaign responses and events,
- Your role will develop to include customer engagement through new channels in the future (phone and email) as we grow the project together
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Analyst with Italian (R2R)
Gdańska 47/49, Polesie, Łódź
Wygasła: 13.10.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Monitoring Account Reconciliation and MJE
- Finished goods stock accounting monitoring
- Accrual AP&AR/R&D and including transfer from plant monitoring
- Provision, Incentives posting/monitoring
- GL bank payment flow (through ICM) from central finance
- Forecast reporting/Management of BW-BPS
- Intercompany documentation and control
- P/L regional allocation of depreciation and cost
- Charts of Accounts control
- Master data management
- SLA Assurance
- Handling of operational escalation received by team leader a/o Supervisor changes
- Quality troubleshoots
- Provide team members support at all times when requesting advices and operational support
- Preparation of operational reviews and providing feedback
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy-Sales Support Associate with French
Gdańska 47/49, Polesie, Łódź
Wygasła: 29.09.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Engage with customers and prospects to promote products and identify purchase opportunities,
- You will become an advocate for the organisation, providing best in class customer experience, enhancing the brand in every interaction
- Contact customers via phone, email, webforms to have enquire about products or services,
- Support sales agents and dealers throughout the whole sales funnel process,
- Inform clients and prospects about loyalty programs and new sales campaigns
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with Italian
Gdańska 47/49, Polesie, Łódź
Wygasła: 23.09.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Full support of queries related to accounts payable and travel expenses processes
- Handling incoming calls/tickets, being a support for vendors and employees
- Solving incidents and service request at Service Desk level in a timely and effective manner
- Supporting in various projects for further optimization of the processes
- Perform ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Social Media Community Associate with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 22.09.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
assistant, junior specialist (Junior)
Obowiązki:
- Be the first point of contact for our client’s social media channels, including Facebook, LinkedIn, Twitter and more! Answering queries that may include all kind of commercial and client queries,
- Become an advocate for the organization in social media platforms, transforming customers into loyal fans, enhance brand reputation and attracting new customers,
- Engage with customers and prospects on social media to identify purchase opportunities, develop tactics to drive our client’s strategic objectives and become an expert to identify new opportunities in the social media landscape,
- Actively listening on a variety of social media channels to monitor the brand, products, and commentary. Tracking, providing analysis on and responding to conversations as appropriate
- Bring innovative ideas to help contribute as well as fulfill social media strategy,
- Work with marketing and social media team members to coordinate campaigns with social media strategy and manage social media campaign responses,
- Measure and monitor social media objectives, using this information to help develop additional activities,
- Assist social media management with campaign responses and events,
- Your role will develop to include customer engagement through new channels in the future (phone and email) as we grow the project together
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Social Media Community Associate with Spanish
Gdańska 47/49, Polesie, Łódź
Wygasła: 22.09.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
junior specialist (Junior)
Obowiązki:
- Be the first point of contact for our client’s social media channels, including Facebook, LinkedIn, Twitter and more! Answering queries that may include all kind of commercial and client queries,
- Become an advocate for the organization in social media platforms, transforming customers into loyal fans, enhance brand reputation and attracting new customers,
- Engage with customers and prospects on social media to identify purchase opportunities, develop tactics to drive our client’s strategic objectives and become an expert to identify new opportunities in the social media landscape,
- Actively listening on a variety of social media channels to monitor the brand, products, and commentary. Tracking, providing analysis on and responding to conversations as appropriate
- Bring innovative ideas to help contribute as well as fulfill social media strategy,
- Work with marketing and social media team members to coordinate campaigns with social media strategy and manage social media campaign responses,
- Measure and monitor social media objectives, using this information to help develop additional activities,
- Assist social media management with campaign responses and events,
- Your role will develop to include customer engagement through new channels in the future (phone and email) as we grow the project together
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Supervisor with Portuguese
Gdańska 47/49, Polesie, Łódź
Wygasła: 22.09.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
team manager
Obowiązki:
- Managing day-to-day responsibilities for a team of Associates and providing operational support where necessary,
- Ensuring that the Associates are fully equipped with appropriate knowledge to perform their activities,
- Participating in the recruitment process and onboarding of the associates,
- Setting goals, delegating tasks, monitoring work progress,
- Mentoring and training associates, conducting performance appraisals, and preparing improvement plans,
- Inspiring and motivating your team and building culture of engagement,
- Together with the team - being an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Attracting new customers and ensuring existing customers are supported at every step of their journey,
- Ensuring that service levels and KPI’s consistently meet the client requirements,
- Handling customer interactions, if required,
- Building a strong relationship with the client and handling client communications and escalations as appropriate,
- Ensuring the guidelines and processes are followed by associates and flagging any risk through the appropriate channels,
- Identifying process gaps and implementing solutions with the key stakeholders,
- Participating in the improvement projects for the operational area,
- Implementing best practices and ensuring adherence to operational guidelines,
- Providing SLA/KPI reporting to the delivery lead
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
EV Mobility Product Expert
Gdańska 47/49, Polesie, Łódź
Wygasła: 22.09.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Analysis and reporting to fill in gaps in the knowledge base,
- Recommendation, creation, translation, and documents posting in the knowledge base system,
- Write work instructions for new agent process description, such that it is placed in the knowledge base format,
- Participate to client’s organized trainings on new products to acquire detailed process or product information that will be then transferred to the CEC team,
- Identify improvements possibilities in the operational processes and related solutions,
- Collaboration with the training and quality teams to identify know-how needs and deliver training to the trainer/senior agents on new/updated process or new car models,
- Answer, by default via the incoming channel, to all the questions that require a specific knowledge and a car profile (e.g., detailed comparison between client’s environment and its competitors’ ones) and strong assistance of the customers and prospects in their e-commerce journey (in a long term this assistance could become a direct selling by the client’s expert him/herself),
- Bring assistance, by default via the incoming channel, to all the client’s advisors located in the distribution network or any other exposition area, in the process of customers and prospect requests,
- Monitors the CEC’s associates´ activity from a quality perspective and provides constructive feedback,
- Assistance and support for internal teams,
- Ensure good quality of service and achievement of objectives
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with French
Gdańska 47/49, Polesie, Łódź
Wygasła: 22.09.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution,
- Identifies customer needs by referring to case notes and examining each as a specific case,
- Performs routine call center activities concerning business products and services,
- Uses standard scripts and established guidelines and under supervision, to meet SLAs,
- Provides customers with information that is specialized and communicated in a warm empathetic manner,
- Gathers all necessary information to update the database,
- Escalates issues to senior levels, based on complaints or concerns,
- Explains company policies to customers,
- Performs other duties as assigned,
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Claims Processing Specialist
Gdańska 47/49, Polesie, Łódź
Wygasła: 22.09.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Review submitted claims and orders,
- Cross-check claims and orders with existing cases in the available systems,
- Obtain and verify information in the available systems regarding the submitted claims and orders,
- Check and clarify discrepancies in invoice with provider and obtain correct invoice,
- Process the claims and orders according to the procedures in available systems,
- Support process analysis to identify possible process improvements,
- Meet and comply with Conduent and client’s procedures, KIPs, and SLAs,
- Collaborate on project activities to ensure deliverables are completed within the set deadlines,
- Share experience and knowledge with other team members to increase the quality of performance,
- Respond to e-mail/phone inquiries in a prompt, accurate and courteous manner following adapted procedures,
- Perform the ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 22.09.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution,
- Identifies customer needs by referring to case notes and examining each as a specific case,
- Performs routine call center activities concerning business products and services,
- Uses standard scripts and established guidelines and under supervision, to meet SLAs,
- Provides customers with information that is specialized and communicated in a warm empathetic manner,
- Gathers all necessary information to update the database,
- Escalates issues to senior levels, based on complaints or concerns,
- Explains company policies to customers,
- Performs other duties as assigned,
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with Italian
Gdańska 47/49, Polesie, Łódź
Wygasła: 22.09.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution,
- Identifies customer needs by referring to case notes and examining each as a specific case,
- Performs routine call center activities concerning business products and services,
- Uses standard scripts and established guidelines and under supervision, to meet SLAs,
- Provides customers with information that is specialized and communicated in a warm empathetic manner,
- Gathers all necessary information to update the database,
- Escalates issues to senior levels, based on complaints or concerns,
- Explains company policies to customers,
- Performs other duties as assigned,
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 21.09.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
junior specialist (Junior)
Obowiązki:
- Maintenance of accounting records, including accounts payable, accounts receivable, travel expenses, banking processes, payments etc
- Handling incoming calls/tickets, being a support for vendors and employees
- Solving incidents and service request at Service Desk level in a timely and effective manner
- Performing month end closing
- Supporting in various projects for further optimization of the processes
- Ensure compliance with legal and fiscal requirements
- Perform the Ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Pracownik Administracyjno - Biurowy z Językiem Polskim i Angielskim
Gdańska 47/49, Polesie, Łódź
Wygasła: 21.09.2023
pełny etat
umowa o pracę
praca stacjonarna
praca hybrydowa
praca hybrydowa
asystent, młodszy specjalista (Junior)
Obowiązki:
- Sortowanie przychodzących dokumentów
- Skanowanie dokumentów
- Odpowiadanie na maile w odpowiednim czasie i zgodnie z procedurami
- Współpraca z działem księgowości
- Wysyłka dokumentów do klientów oraz dostawców
- Archiwizacja dokumentów
- Wspieranie przełożonego w raportowaniu, rozwiązywaniu problemów i projektach usprawniających pracę
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with Spanish
Gdańska 47/49, Polesie, Łódź
Wygasła: 21.09.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Responding to phone/ e-mail inquiries in a prompt, accurate and courteous manner following adapted procedures
- Logging customer calls and communicating appropriate options for resolution, use an escalation contact path if necessary
- Gathering information from the caller using a CRM and other available tools and systems
- Investigating to resolve the problem and communicate the solution
- Collaborate to departmental activities to ensure completion of the deliverables within deadlines
- Support process analysis to identify possible process improvements
- Understands implications of work and makes recommendations for solutions
- Participate in the implementation of internal initiatives
- Meet and comply with internal procedures and policies
- Additional task allocated by Team Leader/ Supervisor
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with French
Gdańska 47/49, Polesie, Łódź
Wygasła: 21.09.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Full support of queries related to accounts payable and travel expenses processes
- Handling incoming calls/tickets, being a support for vendors and employees
- Solving incidents and service request at Service Desk level in a timely and effective manner
- Supporting in various projects for further optimization of the processes
- Perform ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Supervisor with Italian or Spanish
Gdańska 47/49, Polesie, Łódź
Wygasła: 11.06.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
manager / supervisor
Obowiązki:
- Managing day-to-day responsibilities for a team of Associates and providing operational support where necessary,
- Ensuring that the Associates are fully equipped with appropriate knowledge to perform their activities,
- Participating in the recruitment process and onboarding of the associates,
- Setting goals, delegating tasks, monitoring work progress,
- Mentoring and training associates, conducting performance appraisals, and preparing improvement plans,
- Inspiring and motivating your team and building culture of engagement,
- Together with the team - being an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Attracting new customers and ensuring existing customers are supported at every step of their journey,
- Ensuring that service levels and KPI’s consistently meet the client requirements,
- Handling customer interactions, if required,
- Building a strong relationship with the client and handling client communications and escalations as appropriate,
- Ensuring the guidelines and processes are followed by associates and flagging any risk through the appropriate channels,
- Identifying process gaps and implementing solutions with the key stakeholders,
- Participating in the improvement projects for the operational area,
- Implementing best practices and ensuring adherence to operational guidelines,
- Providing SLA/KPI reporting to the delivery lead
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
B2B Sales Support Specialist with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 01.06.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Provide remarkable customer engagement experiences for the B2B customers and prospects,
- You are supporting the B2B sales and communication and the whole sales & delivery process,
- This means processing product-related enquiries and, if required, conduct an online presentation,
- Assisting in attracting new customers and ensuring existing customers are supported at every step of their journey, is also an important part of your job,
- Various requests need to be documented in the related systems, forwarded to dealers & third parties, or guided for purchase completion via an appropriate e-commerce platform
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
ChatBot SME (Customer Experience)
Gdańska 47/49, Polesie, Łódź
Wygasła: 01.06.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Improving the KPI’s from the contacts handled by the bot: hit rate- the fraction of user inputs that can be matched with a content item; helpfulness- the fraction of users who rates the bot’s help as useful; net promotor score- the net fraction of bot users that recommends the brand,
- Driving and owning the bot improvement cycle with client, internal stakeholders, and IT suppliers,
- Building and maintaining relationships within the client organization to effectively handle client communications and escalations if they occur,
- Providing input to improve knowledge management and quality monitoring,
- Reporting and presenting the bot performance to internal and external stakeholders,
- Support colleague supervisors occasionally during holidays or illness
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
EV Mobility Product Expert
Gdańska 47/49, Polesie, Łódź
Wygasła: 31.05.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Analysis and reporting to fill in gaps in the knowledge base,
- Recommendation, creation, translation, and documents posting in the knowledge base system,
- Write work instructions for new agent process description, such that it is placed in the knowledge base format,
- Participate to client’s organized trainings on new products to acquire detailed process or product information that will be then transferred to the CEC team,
- Identify improvements possibilities in the operational processes and related solutions,
- Collaboration with the training and quality teams to identify know-how needs and deliver training to the trainer/senior agents on new/updated process or new car models,
- Answer, by default via the incoming channel, to all the questions that require a specific knowledge and a car profile (e.g., detailed comparison between client’s environment and its competitors’ ones) and strong assistance of the customers and prospects in their e-commerce journey (in a long term this assistance could become a direct selling by the client’s expert him/herself),
- Bring assistance, by default via the incoming channel, to all the client’s advisors located in the distribution network or any other exposition area, in the process of customers and prospect requests,
- Monitors the CEC’s associates´ activity from a quality perspective and provides constructive feedback,
- Assistance and support for internal teams,
- Ensure good quality of service and achievement of objectives
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy-Sales Support with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 31.05.2023
full-time, part time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Provide remarkable customer engagement experiences,
- In the conversations with customers and/or prospects you will promote the product and the services that our client provides,
- You will identify purchase options to support vehicle and related services sales,
- Support customers to purchase a vehicle or related services on the e-commerce platform,
- And, of course we have set KPI’s so that we can show our excellent service as a team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with Portuguese
Gdańska 47/49, Polesie, Łódź
Wygasła: 31.05.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution,
- Identifies customer needs by referring to case notes and examining each as a specific case,
- Performs routine call center activities concerning business products and services,
- Uses standard scripts and established guidelines and under supervision, to meet SLAs,
- Provides customers with information that is specialized and communicated in a warm empathetic manner,
- Gathers all necessary information to update the database,
- Escalates issues to senior levels, based on complaints or concerns,
- Explains company policies to customers,
- Performs other duties as assigned,
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Supervisor with Italian or Spanish
Gdańska 47/49, Polesie, Łódź
Wygasła: 12.05.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
manager / supervisor
Obowiązki:
- Managing day-to-day responsibilities for a team of Associates and providing operational support where necessary,
- Ensuring that the Associates are fully equipped with appropriate knowledge to perform their activities,
- Participating in the recruitment process and onboarding of the associates,
- Setting goals, delegating tasks, monitoring work progress,
- Mentoring and training associates, conducting performance appraisals, and preparing improvement plans,
- Inspiring and motivating your team and building culture of engagement,
- Together with the team - being an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Attracting new customers and ensuring existing customers are supported at every step of their journey,
- Ensuring that service levels and KPI’s consistently meet the client requirements,
- Handling customer interactions, if required,
- Building a strong relationship with the client and handling client communications and escalations as appropriate,
- Ensuring the guidelines and processes are followed by associates and flagging any risk through the appropriate channels,
- Identifying process gaps and implementing solutions with the key stakeholders,
- Participating in the improvement projects for the operational area,
- Implementing best practices and ensuring adherence to operational guidelines,
- Providing SLA/KPI reporting to the delivery lead
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 05.05.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Maintenance of accounting records, including accounts payable, accounts receivable, travel expenses, banking processes, payments etc
- Handling incoming calls/tickets, being a support for vendors and employees
- Solving incidents and service request at Service Desk level in a timely and effective manner
- Accounts reconciliations
- Performing month end closing
- Supporting in various projects for further optimization of the processes
- Ensure compliance with legal and fiscal requirements
- Perform the Ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
ChatBot SME (Customer Experience)
Gdańska 47/49, Polesie, Łódź
Wygasła: 30.04.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Improving the KPI’s from the contacts handled by the bot: hit rate- the fraction of user inputs that can be matched with a content item; helpfulness- the fraction of users who rates the bot’s help as useful; net promotor score- the net fraction of bot users that recommends the brand,
- Driving and owning the bot improvement cycle with client, internal stakeholders, and IT suppliers,
- Building and maintaining relationships within the client organization to effectively handle client communications and escalations if they occur,
- Providing input to improve knowledge management and quality monitoring,
- Reporting and presenting the bot performance to internal and external stakeholders,
- Support colleague supervisors occasionally during holidays or illness
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
EV Mobility Product Expert
Gdańska 47/49, Polesie, Łódź
Wygasła: 28.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Analysis and reporting to fill in gaps in the knowledge base,
- Recommendation, creation, translation, and documents posting in the knowledge base system,
- Write work instructions for new agent process description, such that it is placed in the knowledge base format,
- Participate to client’s organized trainings on new products to acquire detailed process or product information that will be then transferred to the CEC team,
- Identify improvements possibilities in the operational processes and related solutions,
- Collaboration with the training and quality teams to identify know-how needs and deliver training to the trainer/senior agents on new/updated process or new car models,
- Answer, by default via the incoming channel, to all the questions that require a specific knowledge and a car profile (e.g., detailed comparison between client’s environment and its competitors’ ones) and strong assistance of the customers and prospects in their e-commerce journey (in a long term this assistance could become a direct selling by the client’s expert him/herself),
- Bring assistance, by default via the incoming channel, to all the client’s advisors located in the distribution network or any other exposition area, in the process of customers and prospect requests,
- Monitors the CEC’s associates´ activity from a quality perspective and provides constructive feedback,
- Assistance and support for internal teams,
- Ensure good quality of service and achievement of objectives
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with Portuguese
Gdańska 47/49, Polesie, Łódź
Wygasła: 28.04.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution,
- Identifies customer needs by referring to case notes and examining each as a specific case,
- Performs routine call center activities concerning business products and services,
- Uses standard scripts and established guidelines and under supervision, to meet SLAs,
- Provides customers with information that is specialized and communicated in a warm empathetic manner,
- Gathers all necessary information to update the database,
- Escalates issues to senior levels, based on complaints or concerns,
- Explains company policies to customers,
- Performs other duties as assigned,
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy-Sales Support with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 28.04.2023
full-time, part time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Provide remarkable customer engagement experiences,
- In the conversations with customers and/or prospects you will promote the product and the services that our client provides,
- You will identify purchase options to support vehicle and related services sales,
- Support customers to purchase a vehicle or related services on the e-commerce platform,
- And, of course we have set KPI’s so that we can show our excellent service as a team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy - Sales Support with Portuguese
Gdańska 47/49, Polesie, Łódź
Wygasła: 13.04.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Provide remarkable customer engagement experiences,
- In the conversations with customers and/or prospects you will promote the products and the services that our client provides,
- You will identify purchase options to support vehicle and related services sales,
- Support customers to purchase a vehicle or related services on the e-commerce platform,
- And, of course we have set KPI’s so that we can show our excellent service as a team
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Supervisor with Italian or Spanish
Gdańska 47/49, Polesie, Łódź
Wygasła: 12.04.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
manager / supervisor
Obowiązki:
- Managing day-to-day responsibilities for a team of Associates and providing operational support where necessary,
- Ensuring that the Associates are fully equipped with appropriate knowledge to perform their activities,
- Participating in the recruitment process and onboarding of the associates,
- Setting goals, delegating tasks, monitoring work progress,
- Mentoring and training associates, conducting performance appraisals, and preparing improvement plans,
- Inspiring and motivating your team and building culture of engagement,
- Together with the team - being an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Attracting new customers and ensuring existing customers are supported at every step of their journey,
- Ensuring that service levels and KPI’s consistently meet the client requirements,
- Handling customer interactions, if required,
- Building a strong relationship with the client and handling client communications and escalations as appropriate,
- Ensuring the guidelines and processes are followed by associates and flagging any risk through the appropriate channels,
- Identifying process gaps and implementing solutions with the key stakeholders,
- Participating in the improvement projects for the operational area,
- Implementing best practices and ensuring adherence to operational guidelines,
- Providing SLA/KPI reporting to the delivery lead
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Trainer Customer Service
Gdańska 47/49, Polesie, Łódź
Wygasła: 12.04.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Deliver face to face and / or virtual classroom training, creating a positive learning environment and ensuring that all associates receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives,
- Creates training programs and materials to equip all associates with the knowledge and skills needed to meet the business requirements,
- Provided new hire/onboarding training as well as ongoing training and coaching to associates
- Identifies and communicates errors, gaps or inaccuracies in the training materials and provides innovative solutions,
- Analyses complex technical problems and delivers solutions where precedent may not exist,
- Assembles and distributes course materials and teaching aids,
- Point of contact for all inquiries regarding training schedules,
- Operates audio visual equipment during training programs,
- Maintains administrative records related to training and communicates this information to the operations leaders and corporate functions as required,
- Support the Senior Manager, Delivery with operational tasks and projects as required,
- Supervising and mentoring associates to support them in reaching the project’s targets
- All other duties as assigned
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 05.04.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Maintenance of accounting records, including accounts payable, accounts receivable, travel expenses, banking processes, payments etc
- Handling incoming calls/tickets, being a support for vendors and employees
- Solving incidents and service request at Service Desk level in a timely and effective manner
- Accounts reconciliations
- Performing month end closing
- Supporting in various projects for further optimization of the processes
- Ensure compliance with legal and fiscal requirements
- Perform the Ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with Italian
Gdańska 47/49, Polesie, Łódź
Wygasła: 25.03.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution
- Identifies customer needs by referring to case notes and examining each as a specific case
- Performs routine call center activities concerning business products and services
- Uses standard scripts and established guidelines and under supervision, to meet SLAs
- Provides customers with information that is specialized and communicated in a warm empathetic manner
- Gathers all necessary information to update the database
- Escalates issues to senior levels, based on complaints or concerns
- Explains company policies to customers
- Performs other duties as assigned
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with French
Gdańska 47/49, Polesie, Łódź
Wygasła: 25.03.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution
- Identifies customer needs by referring to case notes and examining each as a specific case
- Performs routine call center activities concerning business products and services
- Uses standard scripts and established guidelines and under supervision, to meet SLAs
- Provides customers with information that is specialized and communicated in a warm empathetic manner
- Gathers all necessary information to update the database
- Escalates issues to senior levels, based on complaints or concerns
- Explains company policies to customers
- Performs other duties as assigned
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
B2B Sales Support Specialist with German and English
Gdańska 47/49, Polesie, Łódź
Wygasła: 25.03.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Provide remarkable customer engagement experiences for smart’s B2B customers and prospects,
- You are supporting the B2B sales and communication and the whole sales & delivery process,
- This means processing product-related enquiries and, if required, conduct an online presentation,
- Assisting in attracting new customers and ensuring existing customers are supported at every step of their journey, is also an important part of your job,
- Various requests need to be documented in the related systems, forwarded to dealers & third parties, or guided for purchase completion via an appropriate e-commerce platform,
- Your role will gradually develop in the future as we grow the project together
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Engagement After Sales with Portuguese
Gdańska 47/49, Polesie, Łódź
Wygasła: 25.03.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), senior specialist (Senior)
Obowiązki:
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution
- Identifies customer needs by referring to case notes and examining each as a specific case
- Performs routine call center activities concerning business products and services
- Uses standard scripts and established guidelines and under supervision, to meet SLAs
- Provides customers with information that is specialized and communicated in a warm empathetic manner
- Gathers all necessary information to update the database
- Escalates issues to senior levels, based on complaints or concerns
- Explains company policies to customers
- Performs other duties as assigned
- Complies with all policies and standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy-Sales Support with German
Gdańska 47/49, Polesie, Łódź
Wygasła: 24.03.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Engage with customers and prospects to promote products and identify purchase opportunities,
- You will become an advocate for the organisation, providing best in class customer experience, enhancing the brand in every interaction,
- Contact customers via phone, email, webforms to have enquire about products or services,
- Support sales agents and dealers throughout the whole sales funnel process,
- Inform clients and prospects about loyalty programs and new sales campaigns
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy-Sales Support with English
Gdańska 47/49, Polesie, Łódź
Wygasła: 24.03.2023
full-time
umowa o pracę
full office work
hybrid work
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Engage with customers and prospects to promote products and identify purchase opportunities,
- You will become an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Contact customers via phone, email, webforms to have enquire about products or services,
- Support sales agents and dealers throughout the whole sales funnel process,
- Inform clients and prospects about loyalty programs and new sales campaigns
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Supervisor
Gdańska 47/49, Polesie, Łódź
Wygasła: 08.03.2023
full-time
umowa o pracę
home office work
hybrid work
hybrid work
manager / supervisor
Obowiązki:
- Managing day-to-day responsibilities for a team of Associates and providing operational support where necessary,
- Ensuring that the Associates are fully equipped with appropriate knowledge to perform their activities,
- Participating in the recruitment process and onboarding of the associates,
- Setting goals, delegating tasks, monitoring work progress,
- Mentoring and training associates, conducting performance appraisals, and preparing improvement plans,
- Inspiring and motivating your team and building culture of engagement,
- Together with the team - being an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Attracting new customers and ensuring existing customers are supported at every step of their journey,
- Ensuring that service levels and KPI’s consistently meet the client requirements,
- Handling customer interactions, if required,
- Building a strong relationship with the client and handling client communications and escalations as appropriate,
- Ensuring the guidelines and processes are followed by associates and flagging any risk through the appropriate channels,
- Identifying process gaps and implementing solutions with the key stakeholders,
- Participating in the improvement projects for the operational area,
- Implementing best practices and ensuring adherence to operational guidelines,
- Providing SLA/KPI reporting to the delivery lead
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
EV Mobility Product Expert
Gdańska 47/49, Polesie, Łódź
Wygasła: 08.03.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Analysis and reporting to fill in gaps in the knowledge base,
- Recommendation, creation, translation, and documents posting in the knowledge base system,
- Write work instructions for new agent process description, such that it is placed in the knowledge base format,
- Participate to client’s organized trainings on new products to acquire detailed process or product information that will be then transferred to the CEC team,
- Identify improvements possibilities in the operational processes and related solutions,
- Collaboration with the training and quality teams to identify know-how needs and deliver training to the trainer/senior agents on new/updated process or new car models,
- Answer, by default via the incoming channel, to all the questions that require a specific knowledge and a car profile (e.g., detailed comparison between client’s environment and its competitors’ ones) and strong assistance of the customers and prospects in their e-commerce journey (in a long term this assistance could become a direct selling by the client’s expert him/herself),
- Bring assistance, by default via the incoming channel, to all the client’s advisors located in the distribution network or any other exposition area, in the process of customers and prospect requests,
- Monitors the CEC’s associates´ activity from a quality perspective and provides constructive feedback,
- Assistance and support for internal teams,
- Ensure good quality of service and achievement of objectives
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Pracownik Administracyjno - Biurowy z Językiem Polskim i Angielskim
Gdańska 47/49, Polesie, Łódź
Wygasła: 04.01.2023
pełny etat
umowa o pracę
praca stacjonarna
asystent, młodszy specjalista (Junior)
Obowiązki:
- Sortowanie przychodzących dokumentów
- Skanowanie dokumentów
- Odpowiadanie na maile w odpowiednim czasie i zgodnie z procedurami
- Współpraca z działem księgowości
- Wysyłka dokumentów do klientów oraz dostawców
- Archiwizacja dokumentów
- Wspieranie przełożonego w raportowaniu, rozwiązywaniu problemów i projektach usprawniających pracę
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Specjalista ds. Obsługi klienta z językiem niemieckim
Gdańska 47/49, Polesie, Łódź
Wygasła: 10.09.2022
pełny etat
umowa o pracę
praca zdalna, praca hybrydowa
specjalista (Mid / Regular), młodszy specjalista (Junior)
Obowiązki:
- Opracowywanie zapytań mailowych przychodzących od dostawców
- Bezpośredni kontakt telefoniczny z dostawcami i działami księgowymi klienta,
- Weryfikacja i aktualizacja danych oraz tworzenie kont nowych dostawców,
- Przygotowywanie raportów i zestawień księgowych
- Kontakt z działami księgowymi klienta i wewnątrz firmy
- Dbałość o aktualizację i rewizja dokumentacji procesowej,
- Dzielenie się wiedzą i doświadczeniem ze współpracownikami,
- Utrzymywanie wysokiego poziomu satysfakciji klienta i jakości serwisu,
- Uczestnictwo w warsztatach i projektach z zakresu AP oraz Customer Service,
- Analiza oraz reagowanie na eskalacje i skargi dotyczące nieterminowych płatności,
- Priorytetyzacja pracy zgodnie z wyznaczonymi wskaźnikami operacyjnymi (SLA, KPI, Resolution time),
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Accounting Associate with French and English
Gdańska 47/49, Polesie, Łódź
Wygasła: 10.09.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Full support of queries related to accounts payable and travel expenses processes
- Handling incoming calls/tickets, being a support for vendors and employees
- Solving incidents and service request at Service Desk level in a timely and effective manner
- Supporting in various projects for further optimization of the processes
- Perform ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy Team Leader
Gdańska 47/49, Polesie, Łódź
Wygasła: 26.08.2022
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
- Managing day-to-day responsibilities for a team of Associates and providing operational support where necessary,
- Ensuring that the Associates are fully equipped with appropriate knowledge to perform their activities,
- Participating in the recruitment process and onboarding of the associates,
- Setting goals, delegating tasks, monitoring work progress,
- Mentoring and training associates, conducting performance appraisals and preparing improvement plans,
- Inspiring and motivating your team and building culture of engagement,
- Driving innovations and development at all times,
- Together with the team – being an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,
- Attracting new customers and ensuring existing customers are supported at every step of their journey,
- Ensuring that service levels and KPI’s consistently meet the client requirements,
- Handling customer interactions, if required,
- Building a strong relationship with the client and handling client communications and escalations as appropriate,
- Ensuring the guidelines and processes are followed by associates and flagging any risk through the appropriate channels,
- Identifying process gaps and implementing solutions with the key stakeholders,
- Participating in the improvement projects for the operational area,
- Implementing best practices and ensuring adherence to operational guidelines,
- Providing SLA/KPI reporting to the delivery lead
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
HR Assistant
Gdańska 47/49, Polesie, Łódź
Wygasła: 25.08.2022
full-time
umowa o pracę
home office work, hybrid work
assistant
Obowiązki:
- Maintains internal database files and tables
- Compiles data for analysis and reporting, and may perform routine analyses
- Preparation and quality check of payroll documents to the client or third parties
- Support the monthly and annual payroll processing
- Answers general inquiries and specific payroll questions in cooperation with our payroll specialist
- Processes personnel forms, records statistics and handles highly confidential material
- Answers general inquiries in various areas of Human Resources and Payroll (New Hire administration, payroll processes, terminations etc.)
- Perform the Ad-hoc tasks delegated by the Superior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy – Sales Support with Spanish and English
Gdańska 47/49, Polesie, Łódź
Wygasła: 17.08.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Engage with customers and prospects to promote products and identify purchase opportunities,
- You will become an advocate for the organisation, providing best in class customer experience, enhancing the brand in every interaction
- Contact customers via phone, email, webforms to have enquire about products or services,
- Support sales agents and dealers throughout the whole sales funnel process
- Inform clients and prospects about loyalty programs and new sales campaigns
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy – Sales Support with French and English
Gdańska 47/49, Polesie, Łódź
Wygasła: 17.08.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Engage with customers and prospects to promote products and identify purchase opportunities,
- You will become an advocate for the organisation, providing best in class customer experience, enhancing the brand in every interaction
- Contact customers via phone, email, webforms to have enquire about products or services,
- Support sales agents and dealers throughout the whole sales funnel process
- Inform clients and prospects about loyalty programs and new sales campaigns
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy – Sales Support with Portuguese and English
Gdańska 47/49, Polesie, Łódź
Wygasła: 17.08.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Engage with customers and prospects to promote products and identify purchase opportunities,
- You will become an advocate for the organisation, providing best in class customer experience, enhancing the brand in every interaction
- Contact customers via phone, email, webforms to have enquire about products or services,
- Support sales agents and dealers throughout the whole sales funnel process
- Inform clients and prospects about loyalty programs and new sales campaigns
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Mobility Consultancy – Sales Support with Italian and English
Gdańska 47/49, Polesie, Łódź
Wygasła: 17.08.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Engage with customers and prospects to promote products and identify purchase opportunities,
- You will become an advocate for the organisation, providing best in class customer experience, enhancing the brand in every interaction
- Contact customers via phone, email, webforms to have enquire about products or services,
- Support sales agents and dealers throughout the whole sales funnel process
- Inform clients and prospects about loyalty programs and new sales campaigns
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
