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Service Delivery Manager
Warszawa
Wygasła: 28.03.2022
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
Maintaining positive relationships with customers
Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Developing a deep understanding of projects to gain insights into the scope of service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Assessing customer feedback and using your creativity to establish, improve, and refine services