Ocena ogólna pracodawcy
FUNDACJA BRITISH COUNCIL
WARSZAWA, UL. KOSZYKOWA 54
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Exam Invigilator
Koszykowa 54, Śródmieście, Warszawa
Wygasła: 10.05.2024
part time
umowa zlecenie
full office work
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- providing excellent customer service to our clients
- ensuring security and integrity of examination sessions
- working with confidential and sensitive data
- active monitoring of test takers during the test
- following instructions of Test Day Supervisors
- attending trainings as required
od 30 do 36 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exam Invigilator
Rynek Główny 6, Stare Miasto, Kraków
Wygasła: 06.04.2024
full-time
umowa zlecenie
hybrid work
specialist (Mid / Regular)
Obowiązki:
- providing excellent customer service to our clients
- ensuring security and integrity of examination sessions
- working with confidential and sensitive data
- active monitoring of test takers during the test
- following instructions of Test Day Supervisors
- attending trainings as required
od 30 do 36 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exam Invigilator
Koszykowa 54, Śródmieście, Warszawa
Wygasła: 06.04.2024
full-time
umowa zlecenie
hybrid work
specialist (Mid / Regular)
Obowiązki:
- providing excellent customer service to our clients
- ensuring security and integrity of examination sessions
- working with confidential and sensitive data
- active monitoring of test takers during the test
- following instructions of Test Day Supervisors
- attending trainings as required
od 30 do 36 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Asystent ds. Administracyjnych
Warszawa
Wygasła: 24.05.2023
pełny etat
umowa o pracę
praca stacjonarna
asystent
Obowiązki:
- Cel zatrudnienia:
- zapewnienie efektywnego obiegu poczty i wysyłek, pomoc w skutecznym dostarczaniu usług wsparcia biznesowego British Council w celu zaspokojenia potrzeb klientów wewnętrznych i wsparcia celów korporacyjnych
- Kontekst i środowisko:
- - Dział operacji w Polsce obejmuje Centra Nauczania (Warszawa, Kraków i Wrocław), dział egzaminów, projekty finansowane z grantów, zespoły Global Shared Services, a także pracowników na stanowiskach regionalnych i globalnych
- - W całym kraju działa 14 Ośrodków Egzaminacyjnych British Council, istnieje również wiele możliwości współpracy i finansowania partnerskiego
- - Stanowisko znajduje się w Warszawie i jest częścią zespołu Business Support Services, który świadczy usługi w zakresie Infrastruktury, Finansów, Zasobów Ludzkich oraz IT
- Do głównych obowiązków na stanowisku należy:
- 1. Świadczenie bieżących usług pocztowych i wysyłkowych:
- - przetwarzanie wszystkich przesyłek wychodzących z biura BC Warszawa, zapewnienie, że wszystkie przesyłki pocztowe i paczki są wysyłane szybko, sprawnie i prawidłowo;
- - prowadzenie odpowiedniej ewidencji poczty wychodzącej zgodnie z wymogami umowy z lokalnym dostawcą;
- - obsługa całej poczty przychodzącej, sortowanie i dostarczanie do odpowiednich współpracowników/zespołów;
- - regularne odbieranie poczty dyplomatycznej z Ambasady Brytyjskiej;
- - prowadzenie rejestru pocztowych środków zaliczkowych
- 2. Zapewnianie bieżącego wsparcia administracyjnego:
- - dostarczanie zadań finansowych: tworzenie zamówień w SAP, śledzenie statusu zamówień, rozliczanie faktur;
- - przygotowywanie zamówień dla regionalnych i globalnych stanowisk, zgodnie z potrzebami;
- - dokonywanie zakupów środków czystości, papieru do drukowania i innych materiałów biurowych, w zależności od potrzeb, bezpieczne przechowywanie wszystkich zapasów, monitorowanie zużycia;
- - udzielanie pomocy podczas szkoleń organizowanych przez Zespół Administracyjny;
- 3. Zapewnienie bieżącego wsparcia:
- - zapewnieie wyposażenia przygotowywanie sal lekcyjnych i innych pomieszczeń w zależności od potrzeb;
- - przenoszenie mebli, paczek i sprzętu w biurze, wszystko z zachowaniem standardów bezpieczeństwa;
- - Pomoc w dostarczaniu materiałów promocyjnych/marketingowych na wydarzenia organizowane w Warszawie czy tez w innych miasta Polski;
- - Nadzorowanie niektórych podstawowych prac konserwacyjnych, codzienne sprawdzanie stanu biura i pozostawanie w kontakcie z zespołem technicznym budynku
od 4500 do 5000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Pursuit Manager
Koszykowa 54, Śródmieście, Warszawa
Wygasła: 21.05.2023
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
- Main opportunities & challenges for this role:
- • Use country insights and knowledge of current economic and market context to identify and act on exams business opportunities
- • Remain up to date with market changes and provide timely feedback to ensure business development plans and commercial propositions are realistic and achievable
- • Achieve agreed sales targets and ensure high levels of customer satisfaction
- • Where relevant, deliver business through a network of partner test centres
- Main Accountabilities:
- Commercial planning
- ▪ Monitors and reports on commercial sales, profitability and co-financing and sponsorship opportunities using an agreed set of corporate processes, techniques and reporting templates
- Market & customer intelligence
- ▪ Gathers customer and market information both formally and informally. Communicates information to appropriate colleagues to improve sales and marketing strategies
- ▪ Inputs into innovation and Business Development plan
- ▪ Supports the regional marketing team: B2C and digital events as needed and as agreed with sub-cluster Head of Business Development Manager
- Winning business
- ▪ Identifies business opportunities and converts them into business wins
- ▪ Generates new leads through networking & relationship development
- ▪ Analyses customer needs and ensures that the customer is informed and engaged throughout the process
- ▪ Develops value propositions with support from Cluster Commercial Manager with input from Region
- ▪ Manages tender submissions
- ▪ Manage relationships with partner test centers, with support from the regional team to develop business opportunities within the region
- ▪ Supports Head of Exams Business Development in managing relations with key stakeholders in the country including exams boards
- ▪ Coordinates communication between key institutional clients (e.g. schools, universities) and local operational team (B2B Operations Support function) to ensure smooth and effective delivery of exams sessions as per clients’ needs
- Analysis and Reporting
- ▪ Regularly records, analyzes and reports on operational activity levels and performance data to support senior managers in making timely and effective business decisions
- ▪ Conducts research to identify business activities and market challenges
- ▪ Creates relationships and generates opportunities with stakeholders at key client/partner/sponsor organizations (e.g., meetings, conferences), providing targeted marketing materials as needed
- Brand knowledge & promotion
- ▪ Familiar with the British Council's current packages of products, programs and services to enable informed business development support for internal staff
- ▪ Ensures the British Council brand is promoted accurately and professionally in all communications with current and prospective customers and partners
- Leadership & management
- ▪ Prioritises own work activities, from long terms plans into day to day activities
- ▪ Builds relationships and uses influence to work with others internally to grow the business
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Integrated Customer Services Assistant
Warszawa
Wygasła: 03.05.2023
full-time
umowa o pracę
full office work
assistant
Obowiązki:
- Purpose of job:
- To deliver a high quality efficient and welcoming integrated service for British Council external and internal customers, in line with Corporate Customer Service Standards and the Service Level Agreement which meets customers’ needs and enables British Council to achieve its Customer Service and Sales objectives . To project a professional image of British Council by providing a high quality, welcoming and efficient integrated service
- Accountabilities, responsibilities and main duties:
- (including people management and finance)
- • To deliver professional customer service to both internal and external customers at various areas of the Customer Service department, including Front Desk, Call Centre and back office;
- • To deal with customer enquiries about services provided by the British Council for general public by phone, e-mails, face-to face and social media, in accordance with set quality standards (Service Level Agreement) and Equal Opportunities and Diversity policy (ca. 35% of all duties & responsibilities)
- • To deal with English courses and Exams customer services delivery including registration processes and payments, in accordance with customer needs and in line with internal policies, Customer Service Corporate standards and Service Level Agreement for ICS Krakow (ca. 45% of all duties & responsibilities)
- • Pro-actively cross-sell and promote the British Council services to enquirers;
- • To receive and handle British Council revenue by credit card and on-line payments;
- • To act accordingly on customer feedbacks by making clear notes on an enquiry/complaint, channelling them to relevant members of staff and by ensuring the answer is given on time;
- • To provide back office and admin support as per specifications outlined in SLA
- • To attend relevant training sessions and presentations to keep up to date with developments in the organisation and in the area of customer services., to read web site regularly, communicate to colleagues to ensure an excellent knowledge of all British Council products and their updates
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Teaching Operations Coordinator
Warszawa
Wygasła: 02.04.2023
full-time
umowa o pracę
full office work
manager / supervisor
Obowiązki:
- Role purpose
- To provide key coordination and logistical support to ensure the smooth running of the teaching operation
- Main accountabilities
- Service and product delivery support
- • Delivers a range of administrative, financial and/or customer services within agreed corporate procedures, to maximise quality, continuity and efficiency
- • Ensures student registration, customer care and re-registration processes are compliant with corporate policies and support effective teaching, learning and service standards
- • Maintains accurate records (for example, customer and financial) that are compliant with corporate requirements. Drafts routine and some non-standard documentation, reports or financial analysis/reconciliations
- • Performs basic analysis and review data/tasks/information, to support process improvement
- • Provides logistical support within the Teaching centre and supports delivery of internal and external activities, to ensure they run smoothly and efficiently
- • Assisting in the day to day logistics of the Teaching Centre including timetabling, cover and duty rota using agreed templates
- Customer support
- • Receives and responds to enquiries from/to customers, and may be a specific point of reference for queries. Identifies where more complex issues require resolution by others and refers them on accordingly
- • Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the relevant team to any issues of concern that are likely to impact teaching delivery/customer experience
- • Proactively communicates and liaises with others to ensure effective coordination and delivery of events, services and activities
- • Builds an understanding of relevant contacts and teams to enable effective resolution of issues when they arise
- Risk and compliance
- • Understands and adheres to risk management procedures relevant to teaching delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times. Highlights to senior managers any instances of non-compliance
- • Ensures compliance with corporate requirements when handling financial or customer data to support effective reporting and decision making
- Commercial & resource management
- • Monitors and takes responsibility for small-scale resources, following established procedures and ensures that equipment and materials are available and ready to use when needed
- Managing self and others
- • Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon
- • Tasks and coordinates others (e.g. internal colleagues or external suppliers) to complete tasks within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Planning & Scheduling Coordinator
Warszawa
Wygasła: 26.03.2023
full-time
umowa o pracę
full office work
manager / supervisor
Obowiązki:
- Role purpose
- The purpose of this role is to translate the agreed demand into capacity/resource requirements for venues and test materials to fully optimise operations and margins while maintaining service levels, maximising agility and ensuring contingency. It will also manage, monitor and adapt the plan to changing requirements reporting on capacity fill, effectiveness of planning, utilisation, productivity and cost to serve. This role will coordinate the search for suitable Test Day venues and their contracting, online registration for all products, compilation of final entry listings, exams/candidates timetabling. This role will be part of the Cluster Planning and Scheduling Team and will deliver services to all countries in North EU Exams Cluster. This role will be required to manage remote relationships within cluster/countries and ensure counterparts understand requirements and execute to plan on Test Day
- Main opportunities and challenges for this role:
- • Planning to optimise available physical and operational resources given demand
- • Communicating effectively when working virtually
- • Working to short notice
- Main Accountabilities:
- Product Service Delivery
- • Coordinates rolling 18-month single plan for all products down to Test Day
- • Translates demand into capacity plan for exam sittings, venues and exam materials,
- ensuring relevant KPI/business performance measures are met
- • Leads on all online Registration and Pay solutions, including demand utilisation analysis,
- ensuring effectiveness of planning, utilisation, productivity and cost to serve
- • Leads on compilation of Entry listings and delivery to Awarding Bodies according to
- standards and deadlines
- • Ensures that orders for examination materials are placed with Awarding Bodies by set
- deadlines
- • Leads on second stage exams enquiries during registration, including Special Arrangements processing
- • Leads on timetabling and candidate allocation
- • Leads on generation and issuing of confirmation of entries
- • Implements agreed venue strategy for all open and closed exam sessions where venues
- are identified and provided by the British Council. Works with venue owner to book the
- venues for Test Day
- • Follows guidance to secure venues and collects feedback from Test Day team in country on
- venue performance
- • Performs financial duties relevant to the function (e.g. raising Purchase Orders, processing invoices,
- etc.)
- • Hands over Plan to Test Day team, min 98% complete
- Relationship & stakeholder management
- • Supports continuous improvement in the efficiency/cost effectiveness/quality of service
- delivery/systems in the unit or department
- Risk and compliance
- • Follows Contingency Plan and manages risks related to supply
- • Uses standardised processes with agreed corporate risk management procedures relevant
- to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud
- measures) to protect the interests of the BC and its customers at all times
- Analysis and reporting
- • Supports regular planning/capacity meetings
- • Gives input to relevant dashboards and reports, including cost to resource analysis
- • Provides input to reports for the corporate audit frameworks
- Leadership & management
- • Motivates and encourages team performance both face to face and virtually
- • Plans and prioritises line managees’ operational activities and supports team knowledge
- and skills development towards effective delivery of services
- Test Day Support
- • Where appropriate this role will be part of a team carrying out Duty Officer duties on a
- rotational basis supporting test day delivery. The test day roster will include some early
- morning and weekend cover
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Business Pursuit Manager
Warszawa
Wygasła: 24.03.2023
full-time
umowa o pracę
full office work
team manager
Obowiązki:
- Main opportunities & challenges for this role:
- • Use country insights and knowledge of current economic and market context to identify and act on exams business opportunities
- • Remain up to date with market changes and provide timely feedback to ensure business development plans and commercial propositions are realistic and achievable
- • Achieve agreed sales targets and ensure high levels of customer satisfaction
- • Where relevant, deliver business through a network of partner test centres
- Main Accountabilities:
- Commercial planning
- ▪ Monitors and reports on commercial sales, profitability and co-financing and sponsorship opportunities using an agreed set of corporate processes, techniques and reporting templates
- Market & customer intelligence
- ▪ Gathers customer and market information both formally and informally. Communicates information to appropriate colleagues to improve sales and marketing strategies
- ▪ Inputs into innovation and Business Development plan
- ▪ Supports the regional marketing team: B2C and digital events as needed and as agreed with sub-cluster Head of Business Development Manager
- Winning business
- ▪ Identifies business opportunities and converts them into business wins
- ▪ Generates new leads through networking & relationship development
- ▪ Analyses customer needs and ensures that the customer is informed and engaged throughout the process
- ▪ Develops value propositions with support from Cluster Commercial Manager with input from Region
- ▪ Manages tender submissions
- ▪ Manage relationships with partner test centers, with support from the regional team to develop business opportunities within the region
- ▪ Supports Head of Exams Business Development in managing relations with key stakeholders in the country including exams boards
- ▪ Coordinates communication between key institutional clients (e.g. schools, universities) and local operational team (B2B Operations Support function) to ensure smooth and effective delivery of exams sessions as per clients’ needs
- Analysis and Reporting
- ▪ Regularly records, analyzes and reports on operational activity levels and performance data to support senior managers in making timely and effective business decisions
- ▪ Conducts research to identify business activities and market challenges
- ▪ Creates relationships and generates opportunities with stakeholders at key client/partner/sponsor organizations (e.g., meetings, conferences), providing targeted marketing materials as needed
- Brand knowledge & promotion
- ▪ Familiar with the British Council's current packages of products, programs and services to enable informed business development support for internal staff
- ▪ Ensures the British Council brand is promoted accurately and professionally in all communications with current and prospective customers and partners
- Leadership & management
- ▪ Prioritises own work activities, from long terms plans into day to day activities
- ▪ Builds relationships and uses influence to work with others internally to grow the business
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Operations Manager – Exams
Warszawa
Wygasła: 14.01.2023
full-time
umowa o pracę
team manager
Obowiązki:
- Lead on Venue Staff and Examiner availability and allocation processes
- Perform financial duties relevant to the function
- Ensure compliance with corporate risk management procedures (e.g. child protection, security policies, financial protocols)
- Develop short term and long term Resourcing Strategy (i.e. for staff and partners involved in delivery of exams products and services)
- Plan and manage recruitment of Examiners and Venue Staff
- Work with local HR to ensure contractual compliance
- Plan and manage Venue Staff performance monitoring, Examiners quality and compliance procedures
- Ensure Examiners and Venue Staff contracts are updated and signed as per corporate policy and local law
- Plan and prioritise cluster operational activities, and support team knowledge and skills development
- Work with country leadership to address skills or motivation gaps
- Plan and manage the Resource Budget for the cluster
- Operate and run regular reports on range of standard, corporate financial processes and procedures to enable effective budget and resource management for the team, unit or project(s)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Coordinator – Koordynator osób pracujących przy Egzaminach
Warszawa
Wygasła: 14.01.2023
full-time
umowa o pracę
manager / supervisor
Obowiązki:
- Main accountabilities but not limited to the following:
- Product Service Delivery
- - Coordinates the recruitment of Examiner and Venue Staff (VS) as per directives from the Operations Resource Pool Manager. (Signing contracts, collecting the necessary documentation)
- - Leads on VS and Examiner availability and allocation processes
- - If required, arranges transport for Test Day Staff outside their city of residence
- - Leads on maintaining up-to-date VS and Examiner databases in appropriate systems
- (contact details, training, performance)
- - Manages VS and Examiner work reconciliation and payments through BOSS and other
- relevant systems
- - Ensures venue staff personal, fiscal and payment details are accurately collected and filed
- according to legal requirements and QCA standards
- - Organises and conducts VS performance management activities (spot checks, follow-ups)
- - Manages Examiner quality and compliance framework, including Professional Support
- Network (PSN)
- - Ensures that all VS management activities are consistent with key equal opportunities and
- diversity principles
- - Performs financial duties relevant to the function (e.g. raising POs, processing invoices,
- preparing input for payroll.)
- Risk & compliance
- - Follows Contingency Plan and manages risks related to supply
- - Uses standardised processes with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Marketing Officer (Marketing Assistant)
Warszawa
Wygasła: 14.01.2023
full-time
umowa o pracę
assistant
Obowiązki:
- Supports the execution of the English marketing and communications strategy and plans for the cluster
- Supports events following the online registrations process and back-office tasks
- Monitors and reports on agreed English marketing KPIs
- Produce and upload campaign content for different marketing channels, including country website and social media, making sure they are on brand with no broken links and spelling errors
- Briefs and works with designers and creative agencies to produce campaign / product collateral following the regional and the global brand guidelines and toolkits
- Supports our work on audiences and market segmentation working closely with the Marketing Manager and other members in the Marketing Department in the cluster
- Researches new online media opportunities that may benefit the business including mobile, social media, development of blogs and forums
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Resource Deployment Coordinator
Warszawa
Wygasła: 14.12.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Main accountabilities but not limited to the following:
- Product Service Delivery
- - Coordinates rolling 18-month single plan for all products down to Test Day
- - Translates demand into capacity plan for Test Day staff, ensuring relevant KPI/business performance measures are met
- - Coordinates the recruitment of Examiner and Venue Staff (VS) as per directives from the Operations Resource Pool Manager
- - Supports full utilisation of BOSS, VSP and Examiner Portal solutions for the Cluster, - including demand utilisation analysis
- - Leads on VS and Examiner availability and allocation processes
- - If required, arranges transport for Test Day Staff outside their city of residence
- - Leads on maintaining up-to-date VS and Examiner databases in appropriate systems (contact details, training, performance)
- - Ensures effectiveness of planning, utilisation, and efficiency in communications with internal and external counterparts and stakeholders
- - Manages VS and Examiner work reconciliation and payments through BOSS and other relevant systems
- - Ensures venue staff personal, fiscal and payment details are accurately collected and filed according to legal requirements and QCA standards
- - Organises and conducts VS performance management activities (spot checks, follow-ups)
- - Manages Examiner quality and compliance framework, including Professional Support Network (PSN)
- - Ensures that all VS management activities are consistent with key equal opportunities and diversity principles
- - Performs financial duties relevant to the function (e.g. raising POs, processing invoices, etc.)
- - Hands over Plan to Country Operations team minimum 98% complete
- - Relationship & stakeholder management
- - Advises customer facing functions or directly engages with VS and Examiners for second stage exams enquiries
- Risk & compliance
- - Follows Contingency Plan and manages risks related to supply
- - Uses standardised processes with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols)
- Analysis and reporting
- - Supports regular planning/capacity meetings
- - Gives input to relevant dashboards and reports, including cost to resource analysis
- - Gives input to reports for the corporate audit frameworks
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Marketing Officer
Warszawa
Wygasła: 03.11.2022
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
- Main accountabilities but not limited to the following:
- Programme/Project support
- • Supports the execution of the English marketing and communications strategy and plans for the cluster
- • Supports events following the online registrations process and back-office tasks
- • Follows agreed marketing processes in a consistent manner
- • Monitors and reports on agreed English marketing KPIs
- • Proactively shares results and best practices with country/regional and SBU leaders and the Marketing Community of Practice
- • Produce and upload campaign content for different marketing channels, including country website and social media, making sure they are on brand with no broken links and spelling errors
- Managing self and others
- • Provides proactive professional advice and support to internal customers to ensure local, regional, and English SBU specific requirements are compliant with marketing policy, process, and governance
- • Briefs and works with designers and creative agencies to produce campaign / product collateral following the regional and the global brand guidelines and toolkits
- • Supports others with understanding of the local context, opportunities and challenges for marketing functions and teams
- • Proactively seeks internal customer and other stakeholder feedback to monitor satisfaction with the provision of marketing services
- • Proactively pursues an annual cycle of formally recognised Continuing Professional Development to maintain and deepen their professional expertise
- Business development support
- • Supports the implementation of new marketing approaches and/or techniques which enhance efficiency and wider business impact, ensuring alignment to the cluster marketing strategy
- • Supports our work on audiences and market segmentation working closely with the Marketing Manager, cluster
- • Researches new online media opportunities that may benefit the business including mobile, social media, development of blogs and forums
- Relationship and Stakeholder management
- • Proactively participates in the Marketing Community of Practice and network of marketing professionals developing good working relationships with marketing colleagues across the organisation and the business and operational teams
- • Develops peer/personal networks within and outside Marketing to enhance own knowledge and expertise
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Operations Planning Manager North East Cluster
Warszawa
Wygasła: 22.10.2022
full-time
umowa o pracę
full office work, hybrid work
manager / supervisor
Obowiązki:
- Product Service Delivery
- • Capacity Management - manages relationship with Commercial function for Demand and capacity fill
- • Manages rolling 18 month single plan for all products down to Test Day
- • Translates demand into capacity plan for venues, venue staff, papers
- • Sets plans for resourcing profile and plans for test delivery in liaison with Commercial, Business Development and Operations counterparts in Cluster and Countries, sets calendar of exam dates
- • Sets venue strategy, profiles and works with Procurement and Venue proprietor
- • Provides guidance to secure venues and manages the venue contracting process
- • Manages feedback from Operations team in country on venue performance
- • Is accountable for exams registration process and timetabling
- • Is accountable for handing over high-quality plan to Country Operations team min 98% complete
- Customer service
- • Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so. Ensures the customer is kept informed throughout the process
- Relationship & stakeholder management
- • Works with Business Improvement team (BI)/Change Manager on planning future changes to delivery profiles
- Risk & compliance
- • Contingency planning and risk management of supply
- • Sets standards and performance manages Exam security and compliance
- • Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times. Contingency Planning
- Analysis & reporting
- • Supports regular planning/capacity meetings
- • Holds relevant dashboards and reports, including cost to resource analysis
- • Analyses team/unit performance outcomes and recommends improvements to resourcing standards
- • Holds data and reports for the corporate audit frameworks
- Commercial & resource management
- • Operates and runs regular reports on range of standard, corporate financial processes and procedures to enable effective budget and resource management for the team, unit or project(s) – e.g. purchase order system, FABS, SAP, procurement processes
- • Actively seeks to maximise value for money when acquiring resources, goods or services for the team, unit or project
- Leadership & management
- • HR and line management responsibilities - motivates and encourages team performance both face to face and virtually
- • Plans and prioritises cluster operational activities, and supports team knowledge and skills development towards effective delivery of services
- • Coaches and guides towards team performance of the country operations team, working with country leadership to address skills or motivation gaps as it arises
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Operations Resource Pool Manager North East Cluster
Warszawa
Wygasła: 22.10.2022
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
- Product Service Delivery
- • Reviews capacity demands with Commercial counterparts and develops short term and long term Resourcing Strategy (i.e. for staff and partners involved in delivery of exams products and services)
- • Works with local HR to ensure contractual compliance to build a strong, skilled and motivated resource pool to support exams delivery
- • Develops and advises on Performance Standards, Engagement Strategy and succession plan to maintain productivity and quality standards
- • Develops Test Day resource plan to match individuals to required resource profile
- • Plans and manages recruitment and training of Examiners and Venue Staff
- • Plans and manages Venue Staff performance monitoring
- • Plans and manages Examiners quality and compliance procedures, including Professional Support Network
- • Ensures Examiners and Venue Staff contracts are updated and signed as per corporate policy and local law
- Customer service
- • Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so. Ensures the customer is kept informed throughout the process
- Relationship & stakeholder management
- • Advises on or directly engages with Venue Staff or Examiners when issues/ complaints arise to provide solutions
- • Develops good working relationships with appropriate colleagues
- Risk & compliance
- • Contingency planning and risk management of supply
- • Sets standards and performance manages Exam security and compliance
- • Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times
- Analysis & reporting
- • Supports regular planning/capacity meetings
- • Holds relevant dashboards and reports, including cost to resource analysis
- • Analyses team/unit performance outcomes and recommends improvements to resourcing standards
- • Holds data and reports for the corporate audit frameworks
- Commercial & resource management
- • Plans and manages the Resource Budget for the cluster
- • Operates and runs regular reports on range of standard, corporate financial processes and procedures to enable effective budget and resource management for the team, unit or project(s) – e.g. purchase order system, FABS, SAP, procurement processes
- • Actively seeks to maximise value for money when acquiring resources, goods or services
- Leadership & management
- • HR and line management responsibilities - motivates and encourages team performance both face to face and virtually
- • Plans and prioritises cluster operational activities, and supports team knowledge and skills development towards effective delivery of services
- • Coaches and guides towards team performance of the country operations team, working with country leadership to address skills or motivation gaps as it arises
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Resource Deployment and Test Day Coordinator
Kraków
Wygasła: 21.08.2022
full-time
umowa o pracę
manager / supervisor
Obowiązki:
- Product Service Delivery – Resource Deployment
- • Coordinates rolling 18-month single plan for all products down to Test Day
- • Translates demand into capacity plan for Test Day staff, ensuring relevant KPI/business performance measures are met
- • Coordinates the recruitment of Examiner and Venue Staff (VS) as per directives from the Operations Resource Pool Manager
- • Supports full utilisation of BOSS, VSP and Examiner Portal solutions for the Cluster, including demand utilisation analysis
- • Leads on VS and Examiner availability and allocation processes
- • If required, arranges transport for Test Day Staff outside their city of residence
- • Leads on maintaining up-to-date VS and Examiner databases in appropriate systems (contact details, training, performance)
- • Ensures effectiveness of planning, utilisation, and efficiency in communications with internal and external counterparts and stakeholders
- • Manages VS and Examiner work reconciliation and payments through BOSS and other relevant systems
- • Ensures venue staff personal, fiscal and payment details are accurately collected and filed according to legal requirements and QCA standards
- • Organises and conducts VS performance management activities (spot checks, follow-ups)
- • Manages Examiner quality and compliance framework, including Professional Support Network (PSN)
- • Ensures that all VS management activities are consistent with key equal opportunities and diversity principles
- • Performs financial duties relevant to the function (e.g. raising POs, processing invoices, etc.)
- • Hands over Plan to Country Operations team minimum 98% complete
- Product Service delivery – Test Day
- • Receives exam materials and stores them securely in the Confidential Materials Room (CMR)
- • Undertakes sorting and packing of exam materials for designated test venues and supports exam materials reconciliation
- • Arranges transport of confidential materials and resources required on test day to the exam venue
- • Ensures proper procedures and documentation is adhered to when handing over exam materials to courier or Venue Staff (VS)
- • Ensures that British Council-owned equipment and materials are available and ready to use when needed
- • Distributes sufficient resources to venues as per requirements (e.g. process guides, stationery, branding, signage, technical equipment)
- • Ensures proper script receipt tracking, packing and return OR scanning, storing and shredding
- • Inputs exam results into Awarding Bodies platforms
- • Scans post-exam scripts and/or despatches to Awarding Bodies
- • Produces TRFs and certificates and issues results to candidates. Sorts and delivers B2B certificates to B2B Ops Support function, if required
- • Processes Enquiries on Results with the Awarding Bodies
- • Provides timely escalation of issues, enabling the adaptation of work plans where necessary
- • Supports continuous improvement in efficiency, cost effectiveness and quality of service delivery by using standardised systems and processes
- • Performs financial duties relevant to the function (e.g. raising POs, processing invoices, etc.)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Assistant - Test Day, CMR & Post Exam Processing
Koszykowa 54, Śródmieście, Warszawa
Wygasła: 24.07.2022
full-time
umowa o pracę
assistant
Obowiązki:
- Product Service Support
- ▪ Supports the selection of suitable venues by viewing venues identified by Cluster Operations Planning function (if required)
- ▪ Receives exam materials and stores them securely in the Confidential Materials Room (CMR)
- ▪ Undertakes sorting and packing of exam materials for designated test venues and supports exam materials reconciliation
- ▪ Arranges transport of confidential materials and resources required on test day to the exam venue
- ▪ Acts as a point of contact for Venues and Test Day Staff 48 hours prior to and on the Test Day
- ▪ Ensures proper procedures and documentation is adhered to when handing over exam materials to courier or Venue Staff (VS)
- ▪ Ensures that British Council-owned equipment and materials are available and ready to use when needed
- ▪ Distributes sufficient resources to venues as per requirements (e.g. process guides, stationery, branding, signage, technical equipment)
- ▪ Ensures proper script receipt tracking, packing and return OR scanning, storing and shredding
- ▪ Inputs exam results into Awarding Bodies platforms
- ▪ Scans post-exam scripts and/or despatches to Awarding Bodies
- ▪ Produces TRFs and certificates and issues results to candidates. Sorts and delivers B2B certificates to B2B Ops Support function, if required
- ▪ Processes Enquiries on Results with the Awarding Bodies
- ▪ Provides timely escalation of issues, enabling the adaptation of work plans where necessary
- ▪ Supports continuous improvement in efficiency, cost effectiveness and quality of service delivery by using standardised systems and processes
- ▪ Performs financial duties relevant to the function (e.g. raising POs, processing invoices, etc.)
- Customer support
- ▪ Identifies where more complex issues require resolution by others and refers them on accordingly
- ▪ Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts relevant teams to any issues of concern that are likely to impact service/project/task delivery or customer experience
- Risk & Compliance
- ▪ Ensures adherence to Business Assurance standards (e.g. management of CMR, incident reporting, raising awareness of security standards in the team)
- ▪ When requested carries out random checks on Test Day to prevent issues from arising
- ▪ Provides support and reporting for audits and performance reviews
- ▪ Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times
- Managing self & others
- ▪ Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon
- ▪ Monitors internal colleagues or external contractors/suppliers task completion to agreed quality and time standards
- Test Day Support
- ▪ Where appropriate this role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. The test day roster will include some early morning and weekend cover
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
HR Operations Assistant
Koszykowa 54, Śródmieście, Warszawa
Wygasła: 25.07.2022
full-time
umowa o pracę
assistant
Obowiązki:
- HR Operational support
- • wide range of administrative duties in support of services related to Onboarding and Off-boarding
- • coordinate recruiting process (manage on-line postings, schedule interviews, extend offers, prepare new hire paperwork)
- • provide input for payroll
- System management (HRIS & SAP)
- • act as a recruiter and onboarding admin in MyHR and perform all required tasks
- • initiate, enter and manage employee hires, job changes, terminations
- • recording, processing absences
- • raising purchase orders, processing invoices
- Functional expertise
- • Maintain HR Records to include personnel files and other employee documents
- • prepare HR documents (contracts, medical referrals, employment certificates, etc.)
- • annual leaves calculation and processing
- • share knowledge and learning with wider EU HR team
- • contribute to future improvements of core HR processes
- Internal customer focus
- • provide prompt and timely support to internal customers, answering employee and manager questions within area of expertise
- • coordination of medical scheme and Benefit system
- Relationship management
- • develops good working relationships with HR shared services and key stakeholders in HR to support effective implementation of procedural changes and improvements
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Coordinator Test Day, CMR & Post Exam Processing
Rynek Główny 6, Stare Miasto, Kraków
Wygasła: 29.06.2022
full-time
umowa o pracę
manager / supervisor
Obowiązki:
- Main accountabilities but not limited to the following:
- Product Service Delivery
- • Coordinates the related planning and delivery functions in preparation for Test Day in line with British Council processes
- • Ensures exam materials are received at Test Centre and stored securely in the Confidential Materials Room (CMR)
- • Plans and ensures sorting and packing of confidential exam materials for designated test venues including computer - based access keys and codes
- • Plans for the Test Day by ensuring sufficient resources and their distribution to venues as per
- requirements (e.g. process guides, stationery, branding/signage/ technical equipment – speaking test/hand scanners and CICO devices)
- • Acts as main point of contact for Venues and Test Day Staff 48 hours prior to and on the Test Day
- • Arranges transport of confidential materials and resources required on test day to the exam venue
- • Ensures proper script tracking, packing and return OR scanning, storing and shredding
- • Ensures all exam results are input into the Awarding Bodies platforms as per requirements
- • Ensures all exam scripts are scanned and /or delivered to Awarding Bodies
- • Ensures results, TRFs and certificates are produced and issued
- • Conducts checks on processes, customer journey and test delivery quality, including Venue Audits and Venue staff Monitoring
- • Performs financial duties relevant to the function (e.g. raising POs, processing invoices, etc.)
- Customer support
- • Leads on researching and obtaining satisfactory and timely resolution of customer (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required, to do so. Ensures the customer is kept informed throughout the process
- • Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts relevant teams to any issues of concern that are likely to impact service/project/task delivery or customer experience
- Risk & compliance
- • Ensures adherence to Business Assurance standards (e.g. management of CMR, incident reporting, raising awareness of security standards in the team)
- • Carries out frequent random checks on Test Day to proactively prevent issues from arising
- • Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times
- Analysis & reporting
- • Using standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs
- Leadership & management
- • Prioritises own work activities, which span across a range of different work streams
- • Plans and prioritises line mangees’ operational activities and supports team knowledge and skills development towards effective delivery of services
- • Tasks and coordinates others (e.g. third-party suppliers, external partners and internal colleagues) to complete activities in accordance with agreed service delivery/ contractual/ project milestones or requirements (e.g. cost schedules, time deadlines etc.)
- Test Day Support
- • Where appropriate this role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. The test day roster will include some early morning and weekend cover
od 4000 do 4800 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
PMO Manager
Koszykowa 54, Śródmieście, Warszawa
Wygasła: 29.06.2022
full-time
umowa o pracę
team manager
Obowiązki:
- Main accountabilities but not limited to the following:
- The PMO Manager, as member of PMO team is accountable for effective execution of service in following areas:
- • Demand management, supporting definition of projects and programmes
- • Prioritisation of requests, considering multiple types of factors such as organisational strategy, governance, commercial and other factors/constraints
- • Progress tracking including reporting to senior management, planned, actual and forecasted cost tracking and alignment with internal financial services standards (SAP use). Develop and maintain the GIS programme repository as a “single source of the truth” and ensure that it is regularly updated by the responsible persons
- • Management of the Project Portfolio management tool (Verto PPM). Including user training, administration, and tool enhancement
- • Tracking of project-generated outcomes and benefits
- • Participation in definition, design, and implementation of standards for GIS Projects and Programmes as part of ongoing development of capability
- • Ensuring collection and utilisation of lessons learned and identified good practices across Global Information Services area
od 8500 do 10700 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Marketing Officer
Koszykowa 54, Śródmieście, Warszawa
Wygasła: 25.06.2022
full-time
umowa o pracę
specialist (Mid / Regular)
Obowiązki:
- Main accountabilities but not limited to the following:
- Programme/Project support
- • Supports the execution of the English marketing and communications strategy and plans for the cluster
- • Supports the development and execution of campaign strategies, both traditional and online, to support a variety of routes to market and maximise impact and share of voice
- • Supports events following the online registrations process and back-office tasks
- • Follows agreed marketing processes in a consistent manner
- • Monitors and reports on agreed English marketing KPIs
- • Proactively shares results and best practices with country/regional and SBU leaders and the Marketing Community of Practice
- • Coordinate our presence across various digital channels, from country websites to social media and achieve not only the agreed digital targets but also meaningful engagement with our target audiences through online comments, likes, shares and discussions and usage of global websites
- • Produce and upload campaign content for different marketing channels, including country website and social media, making sure they are on brand with no broken links and spelling errors
- Managing self and others
- • Provides proactive professional advice and support to internal customers to ensure local, regional, and English SBU specific requirements are compliant with marketing policy, process, and governance
- • Briefs and works with designers and creative agencies to produce campaign / product collateral following the regional and the global brand guidelines and toolkits
- • Supports others with understanding of the local context, opportunities and challenges for marketing functions and teams
- • Facilitates successful internal knowledge sharing within the region by sharing case studies and best practice
- • Proactively seeks internal customer and other stakeholder feedback to monitor satisfaction with the provision of marketing services for the region and discuss those with the country and cluster marketing teams
- • Proactively pursues an annual cycle of formally recognised Continuing Professional Development to maintain and deepen their professional expertise
- Business development support
- • Supports the implementation of new marketing approaches and/or techniques which enhance efficiency and wider business impact, ensuring alignment to the cluster marketing strategy
- • Supports our work on audiences and market segmentation working closely with the Marketing Manager, cluster
- • Communicates to customers and colleagues within the cluster countries the need for compliance with agreed marketing policies and processes, assisting the cluster Marketing Manager in the production of reports at country level to demonstrate compliance as needed
- • Supports the deployment of the British Council brand architecture, monitors country compliance, and supports interventions to address and resolve reasons for non-compliance
- • Researches new online media opportunities that may benefit the business including mobile, social media, development of blogs and forums
- • Coordinates with the insight’s managers following the regional process for insight sharing, research and trends analysis requirements
- Relationship and Stakeholder management
- • Proactively participates in the Marketing Community of Practice and network of marketing professionals developing good working relationships with marketing colleagues across the organisation and the business and operational teams
- • Develops peer/personal networks within and outside Marketing to enhance own knowledge and expertise
- • Proactively builds and maintains excellent relationships with internal partners and stakeholders to ensure integrated, joined up and future-proofed approaches and solutions
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Marketing Manager
Koszykowa 54, Śródmieście, Warszawa
Wygasła: 25.06.2022
full-time
umowa o pracę
team manager
Obowiązki:
- Main accountabilities
- Strategy and Planning
- • Supports the Senior Marketing Manager to develop and execute marketing plans for Exams in the cluster/country, ensuring they drive and support the regional strategic objectives for the British Council in a flexible, cost-effective way
- • Plans and executes go-to-market plans for Exams across the cluster/country, agreeing on the programs, delivery mechanisms, budgets and resources
- • Develops and executes campaigns to support a variety of routes to market and maximise impact and share of voice
- • Monitors and reports on agreed marketing KPIs for Exams in the cluster/country
- Consultancy, analysis & problem-solving
- • Applies professional marketing expertise to develop and enhance Exams marketing strategies, plans and approaches for the cluster/country
- • Applies core technical and professional knowledge to identify and assess current state of Exams marketing, suggests opportunities for improvement and supports the development of new or improved practice to drive business growth and reduce duplication
- • Presents information clearly supported as needed to tailor the presentation of findings to meet the differing needs of stakeholders in the cluster/country
- Business Development
- • Supports the implementation of new Exams marketing approaches and/or techniques that enhance efficiency and wider business impact, ensuring alignment across the cluster and to the regional Exams marketing strategy
- • Drives a clear focus on audiences and market segmentation
- Subject/Sector expertise
- • Provides proactive professional advice and support to colleagues to ensure local Exams specific requirements are compliant with marketing policy, process, and governance
- • Ensure the development of high-quality and effective Exams marketing plans and solutions using and sharing their marketing expertise
- Commercial and financial management
- • Using agreed corporate systems and processes, supports budget management for the cluster/country regarding Exams marketing plans and programs
- • Conducts monthly and year-end reporting on progress against plan and deliverables, budget, and management of issues and risks
- Relationship and stakeholder management
- • Proactively participates in the Marketing Community of Practice and network of marketing professionals developing good working relationships with colleagues across the organisation and the business & operational teams across the cluster they support
- Leadership and management
- • Plans and prioritizes own work activities to ensure effective delivery of marketing activities for the country over a quarterly to annual time horizon
- • Shares intelligence, experience, and ideas to support Cluster Marketing Lead in identifying/developing new ways in which marketing could positively impact upon the
- • British Council’s operational efficiency and effectiveness
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Resource Deployment Coordinator
Koszykowa 54, Śródmieście, Warszawa
Wygasła: 25.06.2022
full-time
umowa o pracę
manager / supervisor
Obowiązki:
- Main accountabilities but not limited to the following:
- Product Service Delivery
- Coordinates rolling 18-month single plan for all products down to Test Day
- • Translates demand into capacity plan for Test Day staff, ensuring relevant KPI/business performance measures are met
- • Coordinates the recruitment of Examiner and Venue Staff (VS) as per directives from the Operations Resource Pool Manager
- • Supports full utilisation of BOSS, VSP and Examiner Portal solutions for the Cluster, including demand utilisation analysis
- • Leads on VS and Examiner availability and allocation processes
- • If required, arranges transport for Test Day Staff outside their city of residence
- • Leads on maintaining up-to-date VS and Examiner databases in appropriate systems (contact details, training, performance)
- • Ensures effectiveness of planning, utilisation, and efficiency in communications with internal and external counterparts and stakeholders
- • Manages VS and Examiner work reconciliation and payments through BOSS and other relevant systems
- • Ensures venue staff personal, fiscal and payment details are accurately collected and filed according to legal requirements and QCA standards
- • Performs financial duties relevant to the function (e.g. raising POs, processing invoices, etc.)
- Relationship & stakeholder management
- • Advises customer facing functions or directly engages with VS and Examiners for second stage exams enquiries
- Risk & compliance
- • Follows Contingency Plan and manages risks related to supply
- • Uses standardised processes with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols)
- Analysis and reporting
- • Supports regular planning/capacity meetings
- • Gives input to relevant dashboards and reports, including cost to resource analysis
- • Gives input to reports for the corporate audit frameworks
od 4417 do 5292 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Facilities Assistant
Koszykowa 54, Śródmieście, Warszawa
Wygasła: 25.06.2022
full-time
umowa o pracę
assistant
Obowiązki:
- To process all outgoing and incoming mail in BC Warsaw offices, to ensure all post and parcels are despatched promptly, efficiently and correctly;
- Delivering financial tasks: raising purchase orders, doing goods receipts, tracing status of PO, processing invoices , preparing FI journals when necessary;
- Providing assistance during trainings organised by the Facilities Team
od 3458 do 4100 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
HR Coordinator
Koszykowa 54, Śródmieście, Warszawa
Wygasła: 17.06.2022
full-time
umowa o pracę
specialist (Mid / Regular), junior specialist (Junior)
Obowiązki:
- Wide range of administrative duties related to Onboarding and Off-boarding
- Coordinate recruiting process (manage online postings, schedule interviews, issue offers, prepare new hire paperwork)
- Act as Recruiter and Onboarding admin in ATS (Success Factors) and perform all required tasks
- Initiate, enter and manage employee hires, job changes, terminations recording, processing absences in HRIS (Success Factors)
- Process HR related invoices
- Maintain HR records including personnel files and other employee documents
- Prepare HR documents (contracts, medical referrals, employment certificates, etc.)
- Provide prompt and timely support to internal customers, answering employee and manager questions within area of expertise
- Benefits management
- Provide input for monthly payroll
od 4400 do 5200 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Marketing officer
Koszykowa 54, Śródmieście, Warszawa
Wygasła: 30.03.2022
full-time
umowa o pracę
team manager
Obowiązki:
- Programme/Project support
- Supports the execution of the English marketing and communications strategy and plans for the cluster
- Supports the development and execution of campaign strategies, both traditional and online, to support a variety of routes to market and maximise impact and share of voice
- Supports events following the online registrations process and back-office tasks
- Follows agreed marketing processes in a consistent manner
- Monitors and reports on agreed English marketing KPIs
- Proactively shares results and best practices with country/regional and SBU leaders and the Marketing Community of Practice
- Coordinate our presence across various digital channels, from country websites to social media and achieve not only the agreed digital targets but also meaningful engagement with our target audiences through online comments, likes, shares and discussions and usage of global websites
- Produce and upload campaign content for different marketing channels, including country website and social media, making sure they are on brand with no broken links and spelling errors
- Managing self and others
- Provides proactive professional advice and support to internal customers to ensure local, regional, and English SBU specific requirements are compliant with marketing policy, process, and governance
- Briefs and works with designers and creative agencies to produce campaign / product collateral following the regional and the global brand guidelines and toolkits
- Supports others with understanding of the local context, opportunities and challenges for marketing functions and teams
- Facilitates successful internal knowledge sharing within the region by sharing case studies and best practice
- Proactively seeks internal customer and other stakeholder feedback to monitor satisfaction with the provision of marketing services for the region and discuss those with the country and cluster marketing teams
- Proactively pursues an annual cycle of formally recognised Continuing Professional Development to maintain and deepen their professional expertise
- Business development support
- Supports the implementation of new marketing approaches and/or techniques which enhance efficiency and wider business impact, ensuring alignment to the cluster marketing strategy
- Supports our work on audiences and market segmentation working closely with the Marketing Manager, cluster
- Communicates to customers and colleagues within the cluster countries the need for compliance with agreed marketing policies and processes, assisting the cluster Marketing Manager in the production of reports at country level to demonstrate compliance as needed
- Supports the deployment of the British Council brand architecture, monitors country compliance, and supports interventions to address and resolve reasons for non-compliance
- Researches new online media opportunities that may benefit the business including mobile, social media, development of blogs and forums
- Coordinates with the insight’s managers following the regional process for insight sharing, research and trends analysis requirements
- Relationship and Stakeholder management
- Proactively participates in the Marketing Community of Practice and network of marketing professionals developing good working relationships with marketing colleagues across the organisation and the business and operational teams
- Develops peer/personal networks within and outside Marketing to enhance own knowledge and expertise
- Proactively builds and maintains excellent relationships with internal partners and stakeholders to ensure integrated, joined up and future-proofed approaches and solutions
od 4417 do 5292 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Marketing Manager
mazowieckie
Wygasła: 13.12.2019
Pełny etat
Umowa o pracę
Specjalista
od 6000 do 7000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Integrated Customer Services Assistant
mazowieckie
Wygasła: 27.11.2019
Pełny etat
Asystent
od 3000 do 4000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
GIS Support Officer
mazowieckie
Wygasła: 17.10.2019
Pełny etat
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Asystent/ka Działu Administracji
mazowieckie
Wygasła: 06.10.2019
Pełny etat
Umowa o pracę
Asystent
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Admin Assistant – Cambridge Qualifications
mazowieckie
Wygasła: 15.09.2019
Pełny etat
Asystent
od 2000 do 4000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Integrated Customer Services Assistant
mazowieckie
Wygasła: 30.09.2019
Pełny etat
Asystent
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Admin Assistant – IELTS & Aptis
mazowieckie
Wygasła: 16.08.2019
Pełny etat
Asystent
od 2000 do 4000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Finance Change Governance Manager
mazowieckie
Wygasła: 04.08.2019
Pełny etat
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Enterprise Architect
mazowieckie
Wygasła: 24.07.2019
Specjalista
od 12000 do 15000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Communications Manager
mazowieckie
Wygasła: 18.07.2019
Kierownik
od 6000 do 8000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Planning and Analysis Lead
mazowieckie
Wygasła: 14.07.2019
Specjalista
od 8000 do 10000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
North Cluster Exams Director
mazowieckie
Wygasła: 13.07.2019
Pełny etat
Dyrektor/Prezes
od 12000 do 15000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Manager Operations – Global Service Desk
Warszawa
Wygasła: 04.07.2019
Kierownik
od 8000 do 10000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Admin Assistant – IELTS & Aptis
Warszawa
Wygasła: 08.05.2019
Asystent
od 2000 do 4000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
GIS Support Officer
Warszawa
Wygasła: 15.05.2019
Specjalista
od 4000 do 6000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Marketing Manager
Warszawa
Wygasła: 25.04.2019
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Cyber Security Analyst
Warszawa
Wygasła: 31.03.2019
Specjalista
od 8000 do 10000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Application Support
Warszawa
Wygasła: 31.03.2019
Specjalista
od 6000 do 8000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Change Analyst
Warszawa
Wygasła: 26.12.2018
Specjalista
od 8000 do 10000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Change Analyst
Warszawa
Wygasła: 16.11.2018
Specjalista
od 8000 do 10000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Operations Manager
Warszawa
Wygasła: 03.11.2018
Kierownik
od 4000 do 6000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Support Officer
Warszawa
Wygasła: 02.11.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Head of Cyber Security
Warszawa
Wygasła: 27.10.2018
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Head of HR - North East and South East Europe
Warszawa
Wygasła: 19.10.2018
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Admin Assistant – IELTS & Aptis
Warszawa
Wygasła: 13.10.2018
Asystent
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Operations Manager
Warszawa
Wygasła: 06.10.2018
Kierownik
od 4000 do 6000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Project Manager
Warszawa
Wygasła: 04.10.2018
Kierownik
od 8000 do 10000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Delivery Manager
Warszawa
Wygasła: 04.10.2018
Specjalista
od 8000 do 10000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Manager
Warszawa
Wygasła: 15.09.2018
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Marketing and Corporate Account Manager
Warszawa
Wygasła: 11.08.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Asystent ds. Administracji
Warszawa
Wygasła: 09.08.2018
Asystent
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Finance Business Partner (SFIA 5)
Warszawa
Wygasła: 11.07.2018
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Asystent ds. Administracji
Warszawa
Wygasła: 08.07.2018
Asystent
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Admin Officer – IELTS/Aptis, grade H
Warszawa
Wygasła: 06.07.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Digital Marketing Coordinator, grade G
Warszawa
Wygasła: 27.06.2018
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Change Coordinator – grade H
Warszawa
Wygasła: 23.06.2018
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Admin Officer – Aptis – grade H
Warszawa
Wygasła: 23.06.2018
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Operations Manager – grade G
Warszawa
Wygasła: 17.06.2018
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Teaching Centre Operations Officer, grade H
Warszawa
Wygasła: 22.03.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Change Manager
Warszawa
Wygasła: 30.03.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Integrated Customer Services Assistant
Warszawa
Wygasła: 30.03.2018
Asystent
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Enterprise Architect, grade E
Warszawa
Wygasła: 30.03.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Asset Manager
Warszawa
Wygasła: 30.03.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Delivery Manager, grade F
Warszawa
Wygasła: 25.03.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Teaching Centre and Exams Finance Assistant, grade J
Warszawa
Wygasła: 02.03.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Regional Arts Coordinator - grade G
Warszawa
Wygasła: 22.02.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Online Learning Coordinator
Warszawa
Wygasła: 10.02.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Delivery Manager, grade F
Warszawa
Wygasła: 11.01.2018
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Marketing Manager Opportunity
Warszawa
Wygasła: 05.01.2018
Asystent
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Integrated Customer Services Assistant
Warszawa
Wygasła: 05.01.2018
Asystent
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Admin Assistant
Warszawa
Wygasła: 08.12.2017
Asystent
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Admin Officer
Warszawa
Wygasła: 06.12.2017
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
BSS Co-ordinator-Information Management & Admin, grade H
Warszawa
Wygasła: 10.11.2017
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Head of HR
Warszawa
Wygasła: 10.11.2017
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Global Information Services - GIS - Support Officer, grade H
Warszawa
Wygasła: 05.11.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Head of Cyber Security (Grade D)
Warszawa
Wygasła: 04.11.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Business Development Manager – IELTS/Aptis, grade G
Warszawa
Wygasła: 04.11.2017
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Planning & Analysis Lead North (Grade F)
Warszawa
Wygasła: 19.10.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Controller - Grade F
Warszawa
Wygasła: 18.10.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Planning & Analysis Regional Lead EU (Grade F)
Warszawa
Wygasła: 18.10.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Application Support, grade G
Warszawa
Wygasła: 13.10.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Head of Architecture, grade D
Warszawa
Wygasła: 16.08.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Technical Delivery Manager, grade F
Warszawa
Wygasła: 11.08.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Transition Manager
Warszawa
Wygasła: 05.08.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Asset Manager
Warszawa
Wygasła: 05.08.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Change Manager
Warszawa
Wygasła: 05.08.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Catalogue and knowledge Manager
Warszawa
Wygasła: 05.08.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Exams Admin Assistant
Warszawa
Wygasła: 30.07.2017
Asystent
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Senior Application Support, grade F
Warszawa
Wygasła: 21.07.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Regional Engagement Manager, grade E
Warszawa
Wygasła: 21.07.2017
Kierownik
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Planning & Analysis Lead
Warszawa
Wygasła: 13.07.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Financial Controller
Warszawa
Wygasła: 13.07.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Projects and Partnerships Assistant, grade J
Warszawa
Wygasła: 13.07.2017
Specjalista
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
