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(Kindly note we are looking for a Dutch Speaking frontend developer for this role)
As a Front-End Software Engineer at Cognizant, you are involved in every step of our engineering process. Through system design, development, and testing, your work and ideas will directly impact and shape our products
Together with your team, you will be involved in developing our products' user interfaces
Working closely with sales to identify solution areas and creating sales pitch decks;
Understanding the client brief, and generating insightful presentations through industry research and analysis;
Solutioning, identifying win themes, and valuing propositions to create effective sales presentations;
Creating pitch decks, with strong sales narratives, for cloud services across multiple industry verticals;
Managing bid response creation to support sales;
Running sales kick-off calls with sales organizations and stakeholders to create a bid traceability matrix, collaborating with the identified bid team for timely response delivery;
Developing deep-rooted knowledge of and expertise in the vertical and cloud solutions;
Conducting industry research (BFS, Telecom, Healthcare, Manufacturing, Retail, Technology, etc.);
Mentoring new analysts with research requests, and establishing processes to bring them to scale
Serving as the first point of contact for customers seeking technical assistance in person at support locations
Providing Level 1 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems
Providing technical advice, guidance and informal training using hardware and software programs
Troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures
Developing an understanding of appropriate procedures, policies, practices, and systems
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Directing unresolved issues to the next level of support personnel. Providing accurate information on IT products or services
Recording events and problems and their resolution in internal ticketing systems
Follow-up and update customer status and information
Collaborating with Field service team troubleshooting video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events
Co-ordinating with Third party vendors to replace parts (or) fix issues with hardware
Working closely with sales to identify solution areas and creating sales pitch decks;
Understanding the client brief, and generating insightful presentations through industry research and analysis;
Solutioning, identifying win themes, and valuing propositions to create effective sales presentations;
Creating pitch decks, with strong sales narratives, for cloud services across multiple industry verticals;
Managing bid response creation to support sales;
Running sales kick-off calls with sales organizations and stakeholders to create a bid traceability matrix, collaborating with the identified bid team for timely response delivery;
Developing deep-rooted knowledge of and expertise in the vertical and cloud solutions;
Conducting industry research (BFS, Telecom, Healthcare, Manufacturing, Retail, Technology, etc.);
Mentoring new analysts with research requests, and establishing processes to bring them to scale
Report to the Global Manager of Application Security with responsibility for implementing AppSec technology security strategy
Maintain knowledge of Company systems, applications, and security process and services
Develop findings based on application security principles, deliver findings to application teams
Threat model applications and advocate for controls that protect the business against financial loss occurring from application exploits, data exposure, fraud, & social engineering
Provide escalation path for security inquiries, issues, and incidents across the scope of applications
Conduct research on industry trends and maintain knowledge of competitive landscape and digital innovations
Develop subject matter expertise of GPC’s brands, product lines, customers, and industries
Working closely with sales to identify solution areas and creating sales pitch decks;
Understanding the client brief, and generating insightful presentations through industry research and analysis;
Solutioning, identifying win themes, and valuing propositions to create effective sales presentations;
Creating pitch decks, with strong sales narratives, for cloud services across multiple industry verticals;
Managing bid response creation to support sales;
Running sales kick-off calls with sales organizations and stakeholders to create a bid traceability matrix, collaborating with the identified bid team for timely response delivery;
Developing deep-rooted knowledge of and expertise in the vertical and cloud solutions;
Conducting industry research (BFS, Telecom, Healthcare, Manufacturing, Retail, Technology, etc.);
Mentoring new analysts with research requests, and establishing processes to bring them to scale
Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products,
Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems,
Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and clearly communicate user issues,
Coordinate tools releases and new updates (as needed),
Test tool fixes/changes/new features for engineers,
Submit code changes for tools (as needed),
Develop new tools/Dashboard as needed by the teams,
Diagnose global geo problems related to software/Linux,
Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analysis and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way
Support Database Reliability Engineering in the architecture, development, and deployment of NoSQL technologies like Cassandra/MongoDB/Redis in high SLA environments. Support of RDBMS technology will be a plus
Manage, support, and maintain database technology and infrastructure, adhering to the architectural guidelines and policies
Database administration for off the shelf and internally developed applications, ensure continuous 24x7 operation and availability in support of mission critical business applications and participating in on-call rotation
Install, configure, monitor, upgrade and maintain MongoDB and Cassandra databases in production and non-production environments
Provide technical expertise and hands-on support in consolidation and migration of databases to new hardware and platforms
Physical implementation of databases, storage structures, high-availability solutions, replication, and disaster recovery solutions
Proactive and reactive performance analysis, monitoring, troubleshooting and resolution of escalated Level 2 and Level3 issues
Work closely with other Infrastructure engineering, product development, business operations, and technical operations to ensure delivery of database services within the SLA’s and performance targets
Participate in the evaluation, selection, and implementation of DBA tools to improve the effectiveness of tasks such as performance monitoring and tuning, recovery, and database change management processing
Have thorough understanding on the Kafka architecture along with the concepts of Producer, Consumer, topics, partitions etc
Keep an eye on the platforms and adhere to runbooks/SOPs to manage platform and application problems
Familiarize yourself with the cluster maintenance processes and implement changes as per the documented installation and validation plans
Showcase robust troubleshooting and debugging skills, aiming to pinpoint and rectify the issue, while also offering advice on how to prevent such problems in the future
Conduct thorough root cause analysis of major production incidents, document for future reference, and put in place proactive measures to enhance system reliability
Automate routine tasks using scripts or automation tools to lessen manual work, decrease the chance of human errors, and boost system reliability
Carry out SRE duties for Big Data on various open-source platforms such as Hadoop, Spark, and HBASE
Keep an eye on the platforms and adhere to runbooks/SOPs to manage platform and application problems
Familiarize yourself with the cluster maintenance processes and implement changes as per the documented installation and validation plans
Showcase robust troubleshooting and debugging skills, aiming to pinpoint and rectify the issue, while also offering advice on how to prevent such problems in the future
Conduct thorough root cause analysis of major production incidents, document for future reference, and put in place proactive measures to enhance system reliability
Automate routine tasks using scripts or automation tools to lessen manual work, decrease the chance of human errors, and boost system reliability
Working closely with sales to identify solution areas and creating sales pitch decks;
Understanding the client brief, and generating insightful presentations through industry research and analysis;
Solutioning, identifying win themes, and valuing propositions to create effective sales presentations;
Creating pitch decks, with strong sales narratives, for cloud services across multiple industry verticals;
Managing bid response creation to support sales;
Running sales kick-off calls with sales organizations and stakeholders to create a bid traceability matrix, collaborating with the identified bid team for timely response delivery;
Developing deep-rooted knowledge of and expertise in the vertical and cloud solutions;
Conducting industry research (BFS, Telecom, Healthcare, Manufacturing, Retail, Technology, etc.);
Mentoring new analysts with research requests, and establishing processes to bring them to scale
Supporting code and systems for internal scalability, security, and reusability,
Collaborating cross-functionally to support systems and software solutions that help site reliability and performance for multiple technical offerings,
Contributing to product quality improvements,
Configuring and troubleshooting software applications, systems, databases, and associated devices,
Monitoring and escalating application performance concerns that threaten application functionality
Represent as the point of contact with important and strategic users
Analyse and evaluate users’ specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs
Meet and exceed personal targets in a fun and challenging team environment
Escalate complex user issues to internal teams and provide context to the reason for the escalation
Be able to deliver conclusions from data given to you (suggesting training needs based on previous ticket volume)
Work to resolve user issues within first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity
Identify opportunities to improve the user experience with better tooling or product fixes
Reporting problems from Customers, our Client’s Employees, Business Owners, Surveyors, and Data Feed Updates;
Real-time reporting of public transportation disruptions and road incidents across the globe, to the cities and countries our Client’s Maps Transit has been launched;
Running tests and providing feedback on newly defined procedures including the use of tools, policies, and workflows;
Performing validation by calling if required;
Using a variety of online sources in various languages
Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products,
Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems,
Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and clearly communicate user issues,
Coordinate tools releases and new updates (as needed),
Test tool fixes/changes/new features for engineers,
Submit code changes for tools (as needed),
Develop new tools/Dashboard as needed by the teams,
Diagnose global geo problems related to software/Linux,
Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analysis and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way
Represent as the point of contact with important and strategic users
Analyse and evaluate users’ specific account setups and previous interactions to recommend solutions to their questions that would best fit their needs
Meet and exceed personal targets in a fun and challenging team environment
Escalate complex user issues to internal teams and provide context to the reason for the escalation
Be able to deliver conclusions from data given to you (suggesting training needs based on previous ticket volume)
Work to resolve user issues within first contact, escalating only as needed due to access restrictions, tool limitations, or technical complexity
Identify opportunities to improve the user experience with better tooling or product fixes
We are looking for developers who want to expand their knowledge in security related aspects or Security Engineers or Researchers who want to expand their knowledge in mobile security, forensics or threats
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
E-learning Project Manager
Gdańsk
Wygasła: 14.03.2024
full-time
umowa o pracę
hybrid work
team manager
Obowiązki:
Using Project Management software tools, track progress on all projects including scoping, scheduling, resourcing, risk assessment, and providing weekly status reports to stakeholders
Develop reports to track key department metrics on a weekly basis
Coordinate with stakeholders to manage, track, and control project issues to ensure timely delivery
Lead cross-functional collaboration between internal Google teams and external vendors to support learning programs
Manage multiple incoming projects through a ticket-based request pipeline
Tailor project plan structure in Asana which integrates with wider CLS Asana projects
Communicate timeline changes to all impacted Program Managers
Triage, prioritize and allocate resources to address bugs filed through a ticket-based request system
Understand the deliverables of a project and do what is necessary to take the project to completion
Ensure team resources are utilized appropriately and report data on resourcing needs
Working closely with sales to identify solution areas and creating sales pitch decks;
Understanding the client brief, and generating insightful presentations through industry research and analysis;
Solutioning, identifying win themes, and valuing propositions to create effective sales presentations;
Creating pitch decks, with strong sales narratives, for cloud services across multiple industry verticals;
Managing bid response creation to support sales;
Running sales kick-off calls with sales organizations and stakeholders to create a bid traceability matrix, collaborating with the identified bid team for timely response delivery;
Developing deep-rooted knowledge of and expertise in the vertical and cloud solutions;
Conducting industry research (BFS, Telecom, Healthcare, Manufacturing, Retail, Technology, etc.);
Mentoring new analysts with research requests, and establishing processes to bring them to scale
Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products,
Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems,
Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and clearly communicate user issues,
Coordinate tools releases and new updates (as needed),
Test tool fixes/changes/new features for engineers,
Submit code changes for tools (as needed),
Develop new tools/Dashboard as needed by the teams,
Diagnose global geo problems related to software/Linux,
Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analysis and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way
Working closely with sales to identify solution areas and creating sales pitch decks;
Understanding the client brief, and generating insightful reports through research and analysis;
Solutioning, identifying win themes, and valuing propositions to create effective sales presentations;
Creating pitch decks, with strong sales narratives, for cloud services across multiple industry verticals;
Managing bid response creation to support sales;
Running sales kick-off calls with sales organizations and stakeholders to create a bid traceability matrix, collaborating with the identified bid team for timely response delivery;
Developing deep-rooted knowledge of and expertise in the vertical and cloud solutions;
Conducting industry research (BFS, Telecom, Healthcare, Manufacturing, Retail, Technology, etc.);
Mentoring new analysts with research requests, establishing processes to bring them to scale
Reviewing maps data to assess accuracy against client policies,
Engaging with business, predominantly via outbound phone calls, to verify their business information,
Updating client platforms based on collected information,
Making well-balanced decisions based on market specific knowledge and helping to resolve inquiries to defined policies and procedures by flagging discrepancies
Supervising the Team Leaders and the entire teams;
Ensuring a very high degree of client satisfaction by meeting all the SLAs, reporting team performance, skilling status, etc.;
Taking complete ownership and accountability for delivering operational metrics;
Monitoring progress toward goals from the entire team (including QA, SMEs, and other Support Teams);
Engaging the team and ensuring a cohesive and collaborative work environment by motivating, inspiring, and coaching team members;
Supporting team members with training and development to ensure their continuous growth;
Verifying the team is always up to date with process knowledge and is adhering to workflow and process guidelines;
Training the new hires within defined timelines;
Collaborating with internal Cognizant teams and stakeholders and providing seamless service to the customer – attending meetings, handling additional tasks, sharing reports and insights
Creating client’s cloud graphics and digital materials,
Creating library of images & illustrations,
Enhancing the training content/slides/deck visually as per agreed branding and standards, Slide decks and Video storyboards - this includes updating existing slides of training content to meet client’s brand standards and accessibility requirements,
Creating slides, data sheets, graphic assets (flow charts, page layouts and designs) and marketing materials,
Working closely with Program Manager located onsite,
Developing slide content to meet Accessibility standards as defined in client’s Accessibility guideline,
Continuous Improvement (Work with Process Excellence teams to identify areas of improvement inefficiency and CSAT & help execute solutions),
Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products,
Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems,
Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility and clearly communicate user issues,
Coordinate tools releases and new updates (as needed),
Test tool fixes/changes/new features for engineers,
Submit code changes for tools (as needed),
Develop new tools/Dashboard as needed by the teams,
Diagnose global geo problems related to software/linux,
Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analysis and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way
Work with the BE team to identify and assess training needs, develop learning objectives, and design effective learning experiences
Design, write, and build a range of high-quality learning content that will engage users and drive intended learning outcomes
Distil complex concepts and procedures into clear, engaging communication
Collaborate with Program Managers, Subject Matter Experts, and other Instructional Designers to gain alignment on content direction and ensure accurate content
Create and maintain learning assets for on-demand content, including video scripts, narration/voice over tracks, storyboards, assessments, and course maps
Create and maintain learning assets for instructor-led content, including facilitator slides, facilitator notes, classroom activities, and assessments
Working closely with sales to identify solution areas and creating sales pitch decks;
Understanding the client brief, and generating insightful reports through research and analysis;
Solutioning, identifying win themes, and valuing propositions to create effective sales presentations;
Creating pitch decks, with strong sales narratives, for cloud services across multiple industry verticals;
Managing bid response creation to support sales;
Running sales kick-off calls with sales organizations and stakeholders to create a bid traceability matrix, collaborating with the identified bid team for timely response delivery;
Developing deep-rooted knowledge of and expertise in the vertical and cloud solutions;
Conducting industry research (BFS, Telecom, Healthcare, Manufacturing, Retail, Technology, etc.);
Mentoring new analysts with research requests, establishing processes to bring them to scale
Reviewing maps data to assess accuracy against client policies,
Engaging with business, predominantly via outbound phone calls, to verify their business information,
Updating client platforms based on collected information,
Making well-balanced decisions based on market specific knowledge and helping to resolve inquiries to defined policies and procedures by flagging discrepancies
Evaluating content, performing canonical curation and review, researching and verifying the accuracy of the annotated data based on the Client’s guidelines;
Quality assurance testing, reviewing, verifying, editing, scoring, translating, transcribing, copywriting, and reporting on data and/or assets across a broad scope of media and content types by paying careful attention to the grammar aspects of the given language;
Following specific guidelines and workflows and detecting issues and trends across a large amount of content;
Conducting online research to verify the accuracy of the annotated data;
Providing accurate and language correct explanations behind the particular decisions/choices;
Problem-solving, providing clear suggestions/feedback to leads, and effectively communicating recommendations to the operations team;
Contributing to any other curation issue, including asset review, as they arise;
Reviewing maps data to assess accuracy against client policies,
Engaging with business, predominantly via outbound phone calls, to verify their business information,
Updating client platforms based on collected information,
Making well-balanced decisions based on market specific knowledge and helping to resolve inquiries to defined policies and procedures by flagging discrepancies
Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products,
Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems,
Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility and clearly communicate user issues,
Coordinate tools releases and new updates (as needed),
Test tool fixes/changes/new features for engineers,
Submit code changes for tools (as needed),
Develop new tools/Dashboard as needed by the teams,
Diagnose global geo problems related to software/linux,
Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analysis and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way
Creating client’s cloud graphics and digital materials,
Creating library of images & illustrations,
Enhancing the training content/slides/deck visually as per agreed branding and standards, Slide decks and Video storyboards - this includes updating existing slides of training content to meet client’s brand standards and accessibility requirements,
Creating slides, data sheets, graphic assets (flow charts, page layouts and designs) and marketing materials,
Working closely with Program Manager located onsite,
Developing slide content to meet Accessibility standards as defined in client’s Accessibility guideline,
Continuous Improvement (Work with Process Excellence teams to identify areas of improvement inefficiency and CSAT & help execute solutions),
Proactively contribute commercial and contract thought leadership to support the engagement / CLRM leadership in their strategic planning and engagement with the client and on CLRM initiatives;
Point of contact for the engagement team and client/s on all contractual matters, including contract performance/ compliance, SOWs, MSA Amendments, contractual queries, commercial issues and escalations and lead coordinating inputs from internal stakeholders and client closure;
Chair and/or facilitate contract related governance meetings with the client’s business stakeholders and sourcing / procurement team and oversee creation of contractual reporting to the client
Commercial shaping, drafting and negotiating of various forms of complex contractual documents, coordinating with relevant SMEs as appropriate and undertaking necessary escalations. Work with SMEs to prepare pragmatic responses/ mark ups to client drafts, collaborate with leadership in setting negotiation strategy and lead the negotiation team to execute on the strategy
Lead and act as a subject matter expert, thought leader and trusted advisor on matters related to the application of the contracting provisions, policy, and in defining and implementing end-to-end contracting governance processes and procedures, collaborating cross functionally
Raise contract awareness and commercial acumen within the sales/ delivery team, including creation of guidance, templates and other materials on contract commercial mgmt best practices
Proactively contribute commercial and contract thought leadership to support the engagement / CLRM leadership in their strategic planning and engagement with the client and on CLRM initiatives;
Point of contact for the engagement team and client/s on all contractual matters, including contract performance/ compliance, SOWs, MSA Amendments, contractual queries, commercial issues and escalations and lead coordinating inputs from internal stakeholders and client closure;
Chair and/or facilitate contract related governance meetings with the client’s business stakeholders and sourcing / procurement team and oversee creation of contractual reporting to the client
Commercial shaping, drafting and negotiating of various forms of complex contractual documents, coordinating with relevant SMEs as appropriate and undertaking necessary escalations. Work with SMEs to prepare pragmatic responses/ mark ups to client drafts, collaborate with leadership in setting negotiation strategy and lead the negotiation team to execute on the strategy
Lead and act as a subject matter expert, thought leader and trusted advisor on matters related to the application of the contracting provisions, policy, and in defining and implementing end-to-end contracting governance processes and procedures, collaborating cross functionally
Raise contract awareness and commercial acumen within the sales/ delivery team, including creation of guidance, templates and other materials on contract commercial mgmt best practices
Supervising the Team Leaders and the entire teams consisting of approx. 30 - 50 FTEs;
Ensuring a very high degree of client satisfaction by meeting all the SLAs, reporting team performance, skilling status, etc.;
Taking complete ownership and accountability for delivering operational metrics;
Monitoring progress toward goals from the entire team (including QA, SMEs, and other Support Teams);
Engaging the team and ensuring a cohesive and collaborative work environment by motivating, inspiring, and coaching team members;
Supporting team members with training and development to ensure their continuous growth;
Verifying the team is always up to date with process knowledge and is adhering to workflow and process guidelines;
Training the new hires within defined timelines;
Collaborating with internal Cognizant teams and stakeholders and providing seamless service to the customer – attending meetings, handling additional tasks, sharing reports and insights
Help our Banking clients transform, to a new generation of Core Banking services leveraging your knowledge on the Banking Industry and digital technologies
Build end-to-end offerings in-order to support bank’s transformation journeys and help meet their business needs
Shape the best of the breed Integration approach with clients existing Business-IT Landscape
Participate in Business and Integration workshop, contribute project delivery, recommend best of the breed solutions, Manage or Execute the engagement along all phases: Requirements, Functional specifications, Technical analysis/design, Build, Test, and Deployment