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Senior GL Accountant (Statutory)
Fabryczna 6, Fabryczna, Wrocław
Wygasła: 27.01.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
Preparation of journal entries and balance sheet reconciliations as needed
Complete Statistical and Regulatory reporting to governmental institutes according to timelines as assigned
Complete process of closing the fiscal year and annual statutory accounts assigned, including completion of draft financial statements, preparation and booking of journal entries, and completion of working papers as required by external auditors
Preliminary CIT calculation for European entities and working closely with outside tax advisor on submission
Assist in managing and coordinating the delivery of interim and annual requirements for both the Global US-GAAP Audits and local statutory filings
Working closely with external auditors, tax advisors and legal department
Identify and lead in process improvement and standardization
Preparation of process maps, documentation and monitoring process updates
Participate in ad-hoc projects as they arise in areas such as new systems, new countries, new products and process improvements
Investigating and resolving issues with the processes / system / reconciliations / reports
Providing ad-hoc reporting to higher management/ business
GL process ad hoc audit, quality checks and MEC review
Do you want to produce awesome videos that are watched in an international community? Do you want to be part of the creation of top user-friendly online videos? You do this by creating a series of guided online tutorials that are fun, creative and visually exciting
ACN is looking for a Junior Video Producer that also gets a kick out of graphic design and composing cut-to-the bone audio. We don’t want a “dogsbody”, someone who only does what they’re told. We want to be challenged. You have a point of view, something to show
This is your opportunity to start your career and we want to see it!
Responsibilities
• Finish and Localize AV assets for our cross-functional marketing communications teams
• Own day-to-day assigned AV production and escalation with internal stakeholders in order to efficiently manage finishing video initiatives
• Plan and execute AV production communication and workflow, ensuring effective expression of campaign information and asset deliverables
• Shepherd scope and overall production creativity and don’t feel locked by limitation - breaking your own boundaries
• Oversee the post component of creative works (teasers, promos, social videos, etc.)
• Shooting, editing and enhancing film for various productions, interviews and promotions
• Write scripts, create graphics and compose audio that reflects results into a smashing video production every single time
In other words, you are just a nice person, up and fit that is ready for a challenge. Enjoying getting your hands dirty and have experience in a variety of making (shooting and editing) video’s
Providing service for customers and/or IBOs according to the set procedures
Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels
Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBOs about resolution, case’s status, or new offer
Effectively communicate with other department regarding customer queries/escalations
Distinguish unusual situations fast and address management for follow-up as necessary
Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling
Using knowledge bases indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBOs queries
Maintain system and procedural knowledge by proactively browsing through the knowledgebase and escalate to superior and QA team in case information is insufficient or not available
Provide help and assistance to colleagues when needed as well as supporting other departments when needed
Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks
Being a part of maintaining a positive image of the company
Cover office reception duties, manage visits, schedule and welcome guests. Take care of company’s internal and external quests (management, vendors, employees, other branches employees etc.). Coordinate process of entrance badges distribution and collection
Receive, register and scan all incoming mail. Ensure its distribution to all adequate departments in a timely manner
Ensure that all post leaving the office is correctly prepared in a timely manner and that it is ready for collection by agreed distributor. Liaise with the agreed distributor in order to resolve any issues and advise of fluctuations in volumes of post
Ensure that adequate stationary materials are procured for the office so that all employees can carry out their roles in an efficient and effective manner
Responsible for keeping track of food and drink stock (coffee, tea etc.) and office supplies. Ensure the kitchen is adequately stocked. Keep the storage room in order
Prepare reports and volume specifications for products used in the office: water, foodstuffs, stationery, vending machines, etc
Deal with ad hoc administrative tasks within Wroclaw Office when needed (e.g. administrative tasks in the office, support for other departments)
As an AR and Global Payments Intern you will have the opportunity to work in a multicultural environment and learn finance related processes under supervision and with support of Payments Department specialists. You will gain experience with AR, learn how different payment methods work across North America and acquire knowledge about ACN products, policies and procedures. You will be exposed to various payment systems and contribute to ACN’s customers’ and Independent Business Owners’
satisfaction
Major Tasks:
• Reconcile incoming payment files with bank statements; review, analyse and flag discrepancies
• Research open items (unallocated cash) and manually allocate receipts and non-electronic payments
• Engage in and process payments disputes and chargebacks
• Manage internal and Customer enquiries using external and ACN internal systems
• Assist with ad hoc reporting, prepare simple financial analysis as needed
Accounts Receivable and Global Payments Specialist
Wrocław
Wygasła: 03.05.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Summary of Role
Accounts Receivable and Global Payments Specialist I is a junior member of the Payments Department for North America within the ACN organization. This function holds responsibility for daily banking reconciliation for ACN customers and Independent Business Owners in North America and relates to ensuring all deposit files are received and matched with bank statements. AR&GP Specialist I is also responsible for chargeback management, customer credit review and support for ACN Centre of Excellence (ACE) agents in terms of payment related escalations
Major Tasks:
• Retrieve statements and reports; populate and match data to the correct accounts and/or products
• Reconcile the incoming payment files with the statements from the banks; ensure payment files are correct
• Research transactions failing validation check (unallocated cash) and manually allocate receipts and non-electronic payments
• Ensure the correct loading and posting of chargebacks; engage in the process of chargeback disputes, collect relevant data and documentation to defend a case
• Manage internal and Customer enquiries using external and ACN internal systems
• Work cases escalated by the NA Research Team in timely manner; update customer banking details depending on the payment method
• Flag and escalate issues that may occur to a senior
• Assist with reporting related to customer and IBO transactions
Additional Duties included but not limited to:
• Other duties and projects as assigned
• Collate information from available reports to produce an overview of the Teams’ KPI’s
• Assist in the implementation of procedures and automated processes to enhance the workflow of the process
The role, located at the Shared Services Center in Wroclaw will be responsible for Global accounts payable processes, maintaining service levels with internal partners for all activities in scope. This role will also be responsible for the management of the AP team of 5 FTEs, also located in Wroclaw
The Accounts Payable Manager is responsible for the following duties, mainly performed by the AP team:
• Enter new vendors, and assure proper approval and all tax forms required (W-9 or equivalent) are obtained in accordance with company policy
• Research internal/external customer/vendor inquiries regarding payments and invoice status in accordance with shared services accounts payable (SSAP) service level agreement (SLA’s)
• Process all incoming invoices in accordance with SSAP SLA’s
• Periodically review invoice receipt dates to invoice dates to ensure timely receipt each month from all regions, following up with actions as needed to ensure the company complies with timely submission of invoices to SSAP
• Ensure Taxes are properly coded for each regions’ requirements and elevate any deviations to the appropriate regional tax manager for proper resolution to ensure all taxes (sales and use, VAT, GST, HST, QST, IEPS etc.) are properly charged and reflected in the WorkDay system used by the company
• Monitor unapproved vouchers and communicate with operational approvers as needed to ensure timely processing of all invoices
• Process payments for all regions in accordance with the Accounts Payable Service Level Agreement, ensure proper system approvals are obtained, and funding is coordinated with corporate treasury prior to processing
• Process wire payments through banking software, and WorkDay software as needed
• Monitor outstanding check list to void and reissue checks as needed
• Post vouchers and payments journals produced by the accounts payable module in WorkDay to general ledger and troubleshoot any errors weekly as well as reconcile the accounts payable sub ledgers to the general ledger balances monthly
• Maintain and periodically publish SSAP SLA’s
• Assist in the year end 1099 or other local tax documentation process where requested
• Review Quarterly any Tax vouchering reporting in cooperation with the regional tax manager to ensure all taxes have been properly vouchered
• Manage Ad hoc projects regarding vendors, payments, and invoices
• Assist with internal and annual external audit inquiries
• Assist emerging markets and support their SSAP needs
• Assist corporate WorkDay team with new country launches through training other regions on how to interact with SSAP and what to perform in WorkDay regarding the accounts payable process as well as perform user acceptance testing of any new or changed AP functionality
The role will be “hands on” and will require familiarity and comfort in working with large volumes of data. The individual should be organized, have attention for detail, and able to work on multiple tasks with varying priorities. Candidates must have a flexible, ”can do” attitude and enjoy working to as part of a team where roles and responsibilities are fluid. As internal customers are spread across the globe there may be situations where it may be necessary to attend meetings or follow up on activities outside regular 9-5 working hours
In the scope of responsibilities mentioned above, the AP Manager will report to the Shared Service Centre Head of Finance (including but not limited to: half year review, creation of career path, training plan for AP Manager and AP team)
The company will also propose training opportunities with our Global Treasury department to move to a cross function and offer a real career progression
The GL Intern will be located in Wroclaw and be part of a team to deliver the General Ledger and reporting activities for the ACN companies across the world. This has a wide variety of activities with changing priorities throughout the year. The role will report to the Team Leader Accounting located in Wroclaw
• Support team in performing and monitoring closing activities for dedicated areas in accordance with operational procedures, corporate standards and local requirements
• Perform analytical account reviews and reconciliation for some balance sheet accounts
• Prepare documents to assist in the preparation of tax statements, periodic financial statements
• Participate in projects as they arise in areas such as new systems and process improvements
• Working with team closely and support team member on daily task when required
Candidates are likely to have worked in an international organization and have first-hand experience in completing most of the above tasks. The role will be very “hands on” and will require familiarity and comfort in working with the large volumes of data. The individual should be thorough, organized, and able to demonstrate attention to detail. Candidates must have a flexible ”can do” attitude and enjoy working as part of a team where roles and responsibilities can be reasonably fluid
• Prior experience as a regional division finance leader
• Proven leadership skills leading a large team with strong developmental skills
• Experience working for a US based company
• Manage quarterly and annual financial statement reporting; constantly drive improvements through automation. Plan, control and direct corporate accounting activities ensuring compliance with Generally Accepted Accounting Principles (GAAP), statutory guidelines and internal financial policies and procedures
• Manage external audit firms in Europe and outsourced tax group
• Continually improve the current processes, tools and methodologies for budgeting, forecasting and financial reporting to improve efficiency, accuracy, timeliness and level of support for the business
• Ensure that all financial systems are properly leveraged, integrated, and upgraded to capture and produce timely and accurate information and support organization growth and change
• Advanced analytical skills with demonstrated ability to manage multiple projects in a fast-paced and rapidly changing environment
• Strong communicator with excellent verbal and written communication skills. Proven experience in summarizing information in executive level format. Willingness to take direction when asked
• Self-motivated, able to be involved in the day-to-day decisions and details and interact/present information in executive summary format. Self-starter and finisher
• Ability to identify and automate/streamline inefficient processes and apply sound economic and accounting solutions to business situations (practical application)
• Able to self-check and correct work
• Able to support US finance leadership and in-region country operation leaders equally well
• Responsible for Europe business analysis, forecasting, and planning
• Oversee, and provide valuable insight of monthly, quarterly, and annual business reporting of results; key reviewer of monthly financial statements ensuring accurate reporting
• Prepare insightful variance analysis regarding results to the executive leaders in EU
• Prepare monthly operational reports, highlighting financial results, variances to forecast, and associated metrics for distribution to EU/ executive leaders
• Work collaboratively to manage EU cash flow; ensuring optimal working capital benefits for the Company
• Prepare frequent and accurate forecasts of income statement, balance sheet, and cash flow; work closely with operational team to ensure accuracy and fundamental inputs and assumptions
• Work closely with specialists on local compliance for tax and statutory purposes
• Participate in negotiation and review of vendor agreements; ensuring highest value and most advantageous financial/economic terms
• Ability to identify and automate/streamline inefficient processes. Strong focus on continuous improvement
• Ability to apply economic and accounting solutions when business situations arise (practical application)
The role, located at the Shared Services Center in Wroclaw reports to the Global Accounting Shared Services Manager and is responsible for general ledger and reporting activities. The Position is responsible for leading the refining, developing and/or implementing general ledger process, maintaining service levels with internal partners and protecting ACNs assets
• Prepare, upload and process journals entries for management accounting and external reporting
• Prepare balance sheet reconciliations, ensuring reconciling items are cleared in a timely manner
• Support preparation and coordinating the delivery of reports and documentation required for the Global US-GAAP interim and annual Audits
• Preparation of process documentation and monitoring process updates
• Prepare expenses variance analysis on a monthly basis for departments or business areas assigned
• Complete activities associated with fixed assets, inventory, banking and other subledgers including running monthly system processes and controls
• Participate in projects as they arise in areas such as new systems and process improvements
• Provides mentoring and guidance to other team members
The role, located at the Shared Services Center in Wroclaw reports to the Global Accounting Shared Services Manager and is responsible for general ledger and reporting activities. The Position is responsible for leading the refining, developing and/or implementing general ledger process, maintaining service levels with internal partners and protecting ACNs assets
• Prepare, upload and process journals entries for management accounting and external reporting
• Prepare balance sheet reconciliations, ensuring reconciling items are cleared in a timely manner
• Support preparation and coordinating the delivery of reports and documentation required for the Global US-GAAP interim and annual Audits
• Preparation of process documentation and monitoring process updates
• Prepare expenses variance analysis on a monthly basis for departments or business areas assigned
• Complete activities associated with fixed assets, inventory, banking and other subledgers including running monthly system processes and controls
• Participate in projects as they arise in areas such as new systems and process improvements
• Provides mentoring and guidance to other team members
Do you eat, live and breathe Social Media? Are you always aware of the latest trends and best practices? Do you want to make a difference with a real impact? Keep reading then, because this can be you
We are embracing a world where social media and fast-paced communication are leading our way of living. ACN is utilizing social media as a leading driver for both sales and brand identity. Consistent, creative, and engaging social strategy is essential for growth
We are looking for a highly talented Social Media Manager to run, maintain and grow our social media presence across Europe. This is an ultimate creative and evolving role, where you will be creating and commissioning social-first content across all our social platforms. You will be responsible for the efficient operation of your team
Starting from day 1, you will take control of the day-to-day management of all our social media channels. As with any Social channel, you’ll need to commit and create the right content for the right audience at the right time. Utilizing data to inform social strategy, this role will require strong analytical skills in order to be most successful
To make all of this run as smoothly as possible, you'll need to build strong collaborative relationships within the Marketing department. Subsequently, you will be challenged and reporting directly to our Vice President of Marketing, who has a keen passion for social media
Responsibilities
• Execution, development and growth of Instagram, Facebook, YouTube, Twitter, Tik Tok, and LinkedIn
• Implementation and executing of the ACN social media strategy through competitive research
• Research competitors regularly and follow industry trends to synchronize with strategy
• Platform determination, benchmarking, messaging, and audience identification
• Create and manage calendars for ACN social media channels
• Meaningful connections and encourages community members to engage, act and obtain strong UGC
• Team management
• Monitor, moderate and respond to reviews, comments, and direct messages in line with the company tone of voice daily
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
• Stay up to date with digital media developments and advise on the implementation of any suitable digital strategies, tools and techniques to increase ACN digital footprint and reach
• Collaborate with the Creative Team for the creation of impactful visuals to maximize the effectiveness of ACN social media outreach
• Liaise with other team members and business functions, to ensure contributions are provided timely and deliverables planning is on track
Is writing for you as natural as walking? Do you like the variety from newsletters to services stories to video scripts to web content to event speeches to advising on cross-functional communication matters? Can you talk to millennials, balance broader scopes and English doesn’t have any secrets for you? If this is you, keep reading
The Communications Specialist is responsible for developing and implementing comprehensive content, incorporating the areas of branding, marketing, leadership vision and community relations as necessary. You will participate in cross-functional projects, whilst maintaining and developing a coherent tone-of-voice
You play a key role in the Marketing team, whereas writing expertise is determining success, style and opening doors to new ideas. Therefore, the Vice President of Marketing is closely involved in the tone-setting, as the global vision is fundamental for making the difference in our communication
Responsibilities
• Develop various communications for newsletters, video scripts, services USP’s and event speeches
• Edit and content design articles, announcements, e-mails and newsletters on topics of interest
• Create content and coordinate changes all related communication involvements
• Assist with making layout revisions, both graphic and text
• Develop content for presentations, collateral and promotional materials
• Schedule, edit and coordinate all content translations
Ready to further your career on your own terms? Start your unique journey at ACN Europe B.V. and be part of our dynamic multicultural environment
The Job Overview
We are seeking a user experience designer to join our design team. Part of your role will be to research and design usable interfaces, perform usability testing, and create prototypes to validate design concepts. The ideal candidate will use this information to help us create the best user experience possible for our website and mobile applications. And also have the ability to cross over into graphic design and develop visual concepts to empower our Sales force to increase their sales. Does this cross functional position appeal to you?
Responsibilities
Below are some of the responsibilities our UX/Graphic designer would do on a daily basis:
• Leverage a human-centered design process to deliver an easy-to-use user interface and user experience
• Develop personas, scenarios, and user stories when required
• Work with all stakeholders to identify requirements
• Creates, evaluates and modifies prototypes to support evolving software application development
• Create wireframes, prototypes, and high-fidelity mock-ups
• Develop and implement usability testing
• Design for accessibility standards
• Work with developers to ensure product quality
• Work closely with service managers and marketing to maximize our internal Sales team success
• Ensure services are tested with our internal sales force and customers while being validated against business goals
• Create relevant branding and designs needed to launch new Services
• Graphics for social media, emails and training documents
The GL Accountant will be located in Wroclaw and be part of a team to deliver the General ledger and reporting activities for the ACN companies across the world. This has a wide variety of activities with changing priorities throughout the year. The role will report to the Team Leader Accounting located in Wroclaw
• Perform and monitor closing activities for dedicated areas in accordance with operational procedures, corporate standards, and local requirements
• Perform analytical account reviews and reconciliation for balance sheet accounts
• Prepare documents to assist in the preparation of periodic financial statements, audit purposes and related reports
• Identify process improvements opportunities and actively participate in process excellence initiatives
• Participate in projects as they arise in areas such as new systems and process improvements
• Working with team closely and back up team member on daily task when required
Candidates are likely to have worked in an international organization and have first-hand experience in completing most of the above tasks. The role will be very “hands on” and will require familiarity and comfort in working with the large volumes of data. The individual should be thorough, organized, and able to demonstrate attention to detail. Candidates must have a flexible ”can do” attitude and enjoy working as part of a team where roles and responsibilities can be reasonably fluid. Experience in working in a fast-moving telecoms or utilities environment would be a definite advantage
Within ACN Europe a variety of business projects and initiatives are running to support the company. Many of these projects have strong Product & IT focus (IBO, Marketing, Agency, Telco, Billing, Payment, Financial ) and an aggressive time to market planning
As a Project Manager at ACN Europe, you are responsible for the end-to-end delivery of the projects and initiatives that are assigned to you
You initiate the project, prepare and present plans to the management team or program board and take full control over the execution of the project. As such you manage the allocated project resources, all external vendors involved and business owners with weekly progress reports. Any deviations from the plan outside of the agreed tolerances are announced and presented to business owners
Major Tasks
• Initiate business projects
o Support preparation of business cases
o Translate business cases into project plans
o Make and get the required commitment for the resource planning
o Calculate budgets
o Involve the right stakeholders and the sponsors
o Get approval for the project
o Identify and mitigate risks
• Execute projects
o Manage Projects align to Agile Business Delivery
o Manage and motivate internal and external resources, minimize resistance to change in the organization
o Organize and chair project meetings
o Report to the business sponsor and Management Team
o Solve complex dependencies within and between projects
o Manage escalations
o Deliver in time, with desired Quality and within budgets
• Advise & train
o Train people in project approach and methodologies
o Teach the organization to think in “target driven projects”
o Manage the transition/handover of project knowledge to the business & IT
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
• Providing service for customers and/or IBOs according to the set procedures,
• Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
• Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
• Effectively communicate with other department regarding customer queries/escalations,
• Signalize unusual situations fast and address to management for follow-up as necessary,
• Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
• Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
• Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
• Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
• Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The GL Intern will be located in Wroclaw and be part of a team to deliver the General ledger and reporting activities for the ACN companies across the world. This has a wide variety of activities with changing priorities throughout the year. The role will report to the Team Leader Accounting located in Wroclaw
• Support team in performing and monitoring closing activities for dedicated areas in accordance with operational procedures, corporate standards and local requirements
• Perform analytical account reviews and reconciliation for some balance sheet accounts
• Prepare documents to assist in the preparation of tax statements, periodic financial statements
• Participate in projects as they arise in areas such as new systems and process improvements
• Working with team closely and support team member on daily task when required
Candidates are likely to have worked in an international organization and have first-hand experience in completing most of the above tasks. The role will be very “hands on” and will require familiarity and comfort in working with the large volumes of data. The individual should be thorough, organized, and able to demonstrate attention to detail. Candidates must have a flexible ”can do” attitude and enjoy working as part of a team where roles and responsibilities can be reasonably fluid
To daily monitor call center volume flows and staffing levels to attain service levels and productivity goals. Work with all appropriate call center management to coordinate activities
As part of the Contact Centre Team you will be responsible for optimizing the Contact Centre Workforce and to effectively align the available hours with inbound customer demand. Through effective forecasting, planning, sharing your knowledge, reporting and supporting/advising the Contact Centre management team you will be achieving your end goal: achieving an optimal balance between the highest possible service levels for our customers and IBOs within the 18 different countries ACN services, and the highest possible efficiency levels
Major Tasks:
Contact Center Resource responsibilities:
• Work closely with management to achieve high level goals and promote a focus, goal driven environment
• Assist Work Force Manager with call flow analysis and suggestions
• Lead, plan, organize and control workflow as it relates to accepting and processing inbound call volume
• Observe and monitor inbound and outbound contact volume and create a strategic plan to improve and maintain KPI attainment
• Compare actual contact volume to forecast figures to ensure that appropriate staffing standards are created and maintained
• Create contact management standards with participation from Management
• Ensure consistency of service level delivery through a team focused approach to contact center management
• Monitor, control and coordinate all off-line activity to attain off-line objectives while maintaining productivity and service level goals
• Identify and analyze data trends as they develop and communicate recommendations effectively to management in order to maintain KPI’s
• Create and publish employee schedules including breaks, lunches, training, and/or team meetings, etc
• Monitor RTA for agents
• Serve as a focal point for system issues, including opening tickets, and notifying contact center management of current status
• Receive incoming call/messages from agents regarding absenteeism. Enter all relevant exceptions into the scheduling software
• Determine when and if overtime is needed to achieve KPI goals
• Determine when and if OT is needed to maintain productivity goals
• Manage service levels to the one-half hour intervals
• Work closely with the Management regarding agent out of schedule adherence
• Perform periodic skill audits to ensure that all contact enter agents are accurately skilled
• Promote and participate in the education process regarding contact management
• Document all appropriate Work Force workflow processes
• Track, audit, and report statistical data relating to Contact Center service levels (i.e. daily, weekly, monthly, and executive) etc
• Schedule and maneuver personnel as needed to maximize productivity during non-peak periods, and minimize caller wait-time during peak volumes
The tax accountant will be working from our shared service center in Wroclaw Poland. The tax accountant will focus on delivering a substantial part of ACN’s tax accounting, -reporting and -compliance processes in 18 European countries and has to work closely with ACN's Finance, Treasury and Business Departments and with external consultants. This will include a wide variety of activities with changing priorities throughout the year and may include multiple territories and process areas. He/she will be closely involved and/or leading projects and the optimizing of tax processes within ACN
Responsibilities
• Support the VAT and CIT compliance processes including extracting data, preparing postings, providing standard reporting to third party consultants, reconciliation, review and approval of VAT filings, coordinating VAT payments with AP, and clearing VAT ledger accounts
• Ongoing analysis of bookings in ERP system, comparing them with legal and internal requirements as well as with source documents
• Preparation of journals entries for tax accounting and reporting
• Preparation tax accounts reconciliation
• Supporting servicing of tax audits
• Maintaining correspondence with tax authorities
The role will be very “hands on” and will require familiarity and comfort in working with the large volumes of data. The individual should be organized, have attention for detail, and able to work on multiple tasks with varying priorities. Candidates must have a flexible ”can do attitude” and enjoy working to as part of a team where roles and responsibilities are fluid
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming chats, e-mail, written letters. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
Major tasks:
• Providing service for customers and/or IBO`s according to the set procedures,
• Handling all queries and complaints incoming from customers and/ or IBO`s via telephone, chat, e-mail, written letters and other contact channels,
• Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
• Effectively communicate with other department regarding customer queries/escalations,
• Signalize unusual situations fast and address to management for follow-up as necessary,
• Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
• Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
• Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The tax accountant will be working from our shared service center in Wroclaw Poland. The tax accountant will focus on delivering a substantial part of ACN’s tax accounting, -reporting and -compliance processes in 18 European countries and has to work closely with ACN's Finance, Treasury and Business Departments and with external consultants. This will include a wide variety of activities with changing priorities throughout the year and may include multiple territories and process areas. He/she will be closely involved and/or leading projects and the optimizing of tax processes within ACN
Responsibilities:
• Support the VAT processes including extracting data, preparing postings, providing standard reporting to third party consultants, reconciliation, review and approval of VAT filings, coordinating VAT payments with AP, and clearing VAT ledger accounts
Ongoing analysis of bookings in ERP system, comparing them with legal and internal requirements as well as with source documents
• Preparation of journals entries for tax accounting and reporting
• Preparation tax accounts reconciliation
• Supporting servicing of tax audits
• Maintaining correspondence with tax authorities
• CIT compliance a plus
The role will be very “hands on” and will require familiarity and comfort in working with the large volumes of data. The individual should be organized, have attention for detail, and able to work on multiple tasks with varying priorities. Candidates must have a flexible “can do attitude” and enjoy working to as part of a team where roles and responsibilities are fluid
The GL Accountant will be located in Wroclaw and be part of a team to deliver the General ledger and reporting activities for the ACN companies across the world. This has a wide variety of activities with changing priorities throughout the year. The role will report to the Team Leader Accounting located in Wroclaw
• Perform and monitor closing activities for dedicated areas in accordance with operational procedures, corporate standards, and local requirements
• Perform analytical account reviews and reconciliation for balance sheet accounts
• Prepare documents to assist in the preparation of periodic financial statements, audit purposes and related reports
• Identify process improvements opportunities and actively participate in process excellence initiatives
• Participate in projects as they arise in areas such as new systems and process improvements
• Working with team closely and back up team member on daily task when required
Candidates are likely to have worked in an international organization and have first-hand experience in completing most of the above tasks. The role will be very “hands on” and will require familiarity and comfort in working with the large volumes of data. The individual should be thorough, organized, and able to demonstrate attention to detail. Candidates must have a flexible ”can do” attitude and enjoy working as part of a team where roles and responsibilities can be reasonably fluid. Experience in working in a fast-moving telecoms or utilities environment would be a definite advantage
As a key member of the Cloud Infrastructure team, this role will primarily be responsible for looking after our AWS and Azure cloud environments, maintaining and improving the Linux server landscape as well as the security configurations of the environments. You will be designing and deploying new environments in AWS as required by the business. The day-to-day tasks further include working with our international team to deliver new projects and improve the servers and applications that have been deployed to both AWS and Azure
Key Responsibilities
- Day-to-day management of our AWS and Azure Cloud Linux environments
- Deployment of new projects and application upgrades our Cloud environments
- Implement AWS improvements and solutions
- Assist project teams, developers and testers with getting the most out of new deployments
- Improve security standards
Technologies
- Amazon AWS - Linux servers as well as serverless deployments, VPC, S3
Within ACN Europe a variety of business projects and initiatives are running to support the company. Many of these projects have strong Product & IT focus (IBO, Marketing, Agency, Telco, Billing, Payment, Financial ) and an aggressive time to market planning
As a Project Manager at ACN Europe, you are responsible for the end-to-end delivery of the projects and initiatives that are assigned to you
You initiate the project, prepare and present plans to the management team or program board and take full control over the execution of the project. As such you manage the allocated project resources, all external vendors involved and business owners with weekly progress reports. Any deviations from the plan outside of the agreed tolerances are announced and presented to business owners
Major Tasks
• Initiate business projects
o Support preparation of business cases
o Translate business cases into project plans
o Make and get the required commitment for the resource planning
o Calculate budgets
o Involve the right stakeholders and the sponsors
o Get approval for the project
o Identify and mitigate risks
• Execute projects
o Manage Projects align to Agile Business Delivery
o Manage and motivate internal and external resources, minimize resistance to change in the organization
o Organize and chair project meetings
o Report to the business sponsor and Management Team
o Solve complex dependencies within and between projects
o Manage escalations
o Deliver in time, with desired Quality and within budgets
• Advise & train
o Train people in project approach and methodologies
o Teach the organization to think in “target driven projects”
o Manage the transition/handover of project knowledge to the business & IT
Reporting to Director of Services & Product Management, this position centers around management and development of ACN Travel Product with external parties and through management of internal stakeholders
The Product Manager Travel will possess a sophisticated understanding of the Travel industry including the promotion strategy of travels, flights, hotel bookings, cruises and other travel related experiences
Fundamental to the above is the ability to manage partners and internal stakeholders to achieve company objectives and goals – financial, operational or in line with supporting proposition development. Both in terms of retail pricing management and taking initiatives to improve the sales and to improve margin across the product range in scope
A solid appreciation of market dynamics and ability execute plans across multiple markets is essential
This role also includes developing and maintaining processes in order to support proactive management of Travel products
Fluent English is a must! Another foreign language is also preferred
Product Management
- Develop and manage ACN Travel products and potentially other Products and Services
- Research and development: initiation of new business development activities related to Travels
- Draft and edit creative briefs around product communications
- Define and Execute communication strategy via the different channels (emails, Social Media etc …) with Marketing team
- Single Point of contact for Product related inquiries and escalations
- Performance reporting and financial analysis
- Data reconciliation and evaluation
- Product change process – price plan changes, web changes, implementation to roadmap, opportunity analysis
Overarching (Main) Responsibilities
Financial
- Work with internal stakeholders (technical and operational) to support strategy to achieve business objectives and benefit targets
- Conduct spend analysis, Keep track of business trend and advise internal stakeholders of potential risks and opportunities
Product Management
- Monitor suppliers/partners are performing to contract terms and support continuous improvement initiatives
- Ensure with cross functional areas to deliver best value and report measurable and demonstrable value
- Manage supplier data and ensure that a full record of existing installed base exists
- Follow-up poor supplier performance in the areas of Operations and Service Delivery
- Identify opportunities for savings, added value /or improved efficiency
- Actively help the business to achieve reductions of cost to serve customers (Direct and Indirect cost)
Compliance Management
- Key Performance Indicator (KPI) monitoring, communicating to key stakeholders, recommending actions to be taken and liaising with internal and external stakeholders to achieve improved performance
Do you eat, live and breathe Social Media? Are you always aware of the latest trends and best practices? Do you want to make a difference with a real impact? Keep reading then, because this can be you
We are embracing a world where social media and fast-paced communication are leading our way of living. ACN is utilizing social media as a leading driver for both sales and brand identity. Consistent, creative, and engaging social strategy is essential for growth
We are looking for a highly talented Social Media Manager to run, maintain and grow our social media presence across Europe. This is an ultimate creative and evolving role, where you will be creating and commissioning social-first content across all our social platforms. You will be responsible for the efficient operation of your team
Starting from day 1, you will take control of the day-to-day management of all our social media channels. As with any Social channel, you’ll need to commit and create the right content for the right audience at the right time. Utilizing data to inform social strategy, this role will require strong analytical skills in order to be most successful
To make all of this run as smoothly as possible, you'll need to build strong collaborative relationships within the Marketing department. Subsequently, you will be challenged and reporting directly to our Vice President of Marketing, who has a keen passion for social media
Responsibilities
• Execution, development and growth of Instagram, Facebook, YouTube, Twitter, Tik Tok, and LinkedIn
• Implementation and executing of the ACN social media strategy through competitive research
• Research competitors regularly and follow industry trends to synchronize with strategy
• Platform determination, benchmarking, messaging, and audience identification
• Create and manage calendars for ACN social media channels
• Meaningful connections and encourages community members to engage, act and obtain strong UGC
• Team management
• Monitor, moderate and respond to reviews, comments, and direct messages in line with the company tone of voice daily
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
• Stay up to date with digital media developments and advise on the implementation of any suitable digital strategies, tools and techniques to increase ACN digital footprint and reach
• Collaborate with the Creative Team for the creation of impactful visuals to maximize the effectiveness of ACN social media outreach
• Liaise with other team members and business functions, to ensure contributions are provided timely and deliverables planning is on track
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
• Providing service for customers and/or IBOs according to the set procedures,
• Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
• Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
• Effectively communicate with other department regarding customer queries/escalations,
• Signalize unusual situations fast and address to management for follow-up as necessary,
• Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
• Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
• Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
• Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
• Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The tax accountant will be working from our shared service center in Wroclaw Poland. The tax accountant will focus on delivering a substantial part of ACN’s tax accounting, -reporting and -compliance processes in 18 European countries and has to work closely with ACN's Finance, Treasury and Business Departments and with external consultants. This will include a wide variety of activities with changing priorities throughout the year and may include multiple territories and process areas. He/she will be closely involved and/or leading projects and the optimizing of tax processes within ACN
Responsibilities
• Support the VAT and CIT compliance processes including extracting data, preparing postings, providing standard reporting to third party consultants, reconciliation, review and approval of VAT filings, coordinating VAT payments with AP, and clearing VAT ledger accounts
• Ongoing analysis of bookings in ERP system, comparing them with legal and internal requirements as well as with source documents
• Preparation of journals entries for tax accounting and reporting
• Preparation tax accounts reconciliation
• Supporting servicing of tax audits
• Maintaining correspondence with tax authorities
The role will be very “hands on” and will require familiarity and comfort in working with the large volumes of data. The individual should be organized, have attention for detail, and able to work on multiple tasks with varying priorities. Candidates must have a flexible ”can do attitude” and enjoy working to as part of a team where roles and responsibilities are fluid
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming chats, e-mail, written letters. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
Major tasks:
• Providing service for customers and/or IBO`s according to the set procedures,
• Handling all queries and complaints incoming from customers and/ or IBO`s via telephone, chat, e-mail, written letters and other contact channels,
• Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
• Effectively communicate with other department regarding customer queries/escalations,
• Signalize unusual situations fast and address to management for follow-up as necessary,
• Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
• Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
• Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The tax accountant will be working from our shared service center in Wroclaw Poland. The tax accountant will focus on delivering a substantial part of ACN’s tax accounting, -reporting and -compliance processes in 18 European countries and has to work closely with ACN's Finance, Treasury and Business Departments and with external consultants. This will include a wide variety of activities with changing priorities throughout the year and may include multiple territories and process areas. He/she will be closely involved and/or leading projects and the optimizing of tax processes within ACN
Responsibilities:
• Support the VAT processes including extracting data, preparing postings, providing standard reporting to third party consultants, reconciliation, review and approval of VAT filings, coordinating VAT payments with AP, and clearing VAT ledger accounts
Ongoing analysis of bookings in ERP system, comparing them with legal and internal requirements as well as with source documents
• Preparation of journals entries for tax accounting and reporting
• Preparation tax accounts reconciliation
• Supporting servicing of tax audits
• Maintaining correspondence with tax authorities
• CIT compliance a plus
The role will be very “hands on” and will require familiarity and comfort in working with the large volumes of data. The individual should be organized, have attention for detail, and able to work on multiple tasks with varying priorities. Candidates must have a flexible “can do attitude” and enjoy working to as part of a team where roles and responsibilities are fluid
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
• Providing service for customers and/or IBOs according to the set procedures,
• Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
• Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
• Effectively communicate with other department regarding customer queries/escalations,
• Signalize unusual situations fast and address to management for follow-up as necessary,
• Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
• Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
• Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
• Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
• Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
• Providing service for customers and/or IBOs according to the set procedures,
• Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
• Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
• Effectively communicate with other department regarding customer queries/escalations,
• Signalize unusual situations fast and address to management for follow-up as necessary,
• Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
• Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
• Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
• Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
• Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
Within ACN Europe a variety of business projects and initiatives are running to support the company. Many of these projects have strong Product & IT focus (IBO, Marketing, Agency, Telco, Billing, Payment, Financial) and an aggressive time to market planning
As a Project Manager at ACN Europe, you are responsible for the end-to-end delivery of the projects and initiatives that are assigned to you
You initiate the project, prepare and present plans to the management team or program board and take full control over the execution of the project. As such you manage the allocated project resources, all external vendors involved and business owners with weekly progress reports. Any deviations from the plan outside of the agreed tolerances are announced and presented to business owners
Major Tasks
• Initiate business projects
• Support preparation of business cases
• Translate business cases into project plans
• Make and get the required commitment for the resource planning
• Calculate budgets
• Involve the right stakeholders and the sponsors
• Get approval for the project
• Identify and mitigate risks
• Execute projects
• Manage Projects align to Agile Business Delivery
• Manage and motivate internal and external resources, minimize resistance to change in the organization
• Organize and chair project meetings
• Report to the business sponsor and Management Team
• Solve complex dependencies within and between projects
• Manage escalations
• Deliver in time, with desired Quality and within budgets
• Advise & train
• Train people in project approach and methodologies
• Teach the organization to think in “target driven projects”
• Manage the transition/handover of project knowledge to the business & IT
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,
The Customer Care Representative (CCR) is responsible for providing all kind of support for Customers, Independent Business Owners (IBOs) and users of ACN’s products and services by handling and logging all incoming telephone, chats, e-mail, written letters, and fax contacts from customers and/ or IBOs. The Customer Care Representative has a constant focus on delivering the best possible service to the customer and/ or IBOs within the boundaries set by ACN. Occasionally there are also structured contacts activities to customers and/ or IBOs to pro-actively resolve issues or stimulate the sales of existing/new products. The Customer Care Representative is constantly aware of the fact that each time the customer contacts ACN it’s a unique opportunity to display care of the highest standards of our service and company’s image
All contacts are to be handled within the quantity and quality goals set by the management of the Customer Care Department
Major tasks:
- Providing service for customers and/or IBOs according to the set procedures,
- Handling all queries and complaints incoming from customers and/ or IBOs via telephone, chat, e-mail, written letters, fax and other contact channels,
- Registration of all contacts in the computer system to build customer history. Making outbound calls and other types of contacts to inform customers and/ or IBO`s about resolution, case’s status or new offer,
- Effectively communicate with other department regarding customer queries/escalations,
- Signalize unusual situations fast and address to management for follow-up as necessary,
- Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling,
- Using Confluence or substitute indicated by superior as most important database to assist in daily work for accurate and correct answers to customer and IBO`s queries,
- Maintain system and procedural knowledge by proactively browse through the Confluence and escalate to superior and QA team in case information is insufficient or not available,
- Provide help and assistance to colleagues when needed as well as supporting other departments when needed,
- Assist in projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks,