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Customer Success Representative with English (French or Dutch is a plus)
Warszawa
Wygasła: 28.05.2023
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Products/Offering Focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
Customer Success Representative with English (French or Dutch is a plus)
Wrocław
Wygasła: 28.05.2023
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Products/Offering Focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
Partner Connection Manager with Serbian/ Croatian/ Slovenian and English
Warszawa
Wygasła: 20.04.2023
pełny etat
umowa o pracę
praca stacjonarna
specjalista (Mid / Regular)
Obowiązki:
Work close together with Partners Development
Own and deliver sales quota, including the number of customers closed, revenue closed and Cloud sales
Anticipate customers’ needs and match them with appropriate products and services
Effectively own and drive customer opportunities until successful closing by positioning the value of the Solutions to customers, engaging both with customers and partners
Guarantee customer and partner satisfaction with the sales process
Complete Microsoft training and on-line research in order to stay abreast of any changes
Partner Connection Manager with Serbian/ Croatian/ Slovenian and English
Wrocław
Wygasła: 20.04.2023
pełny etat
umowa o pracę
praca stacjonarna
specjalista (Mid / Regular)
Obowiązki:
Work close together with Partners Development
Own and deliver sales quota, including the number of customers closed, revenue closed and Cloud sales
Anticipate customers’ needs and match them with appropriate products and services
Effectively own and drive customer opportunities until successful closing by positioning the value of the Solutions to customers, engaging both with customers and partners
Guarantee customer and partner satisfaction with the sales process
Complete Microsoft training and on-line research in order to stay abreast of any changes
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Product/Offering focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Product/Offering focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Product/Offering focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Product/Offering focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Product/Offering focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Product/Offering focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Product/Offering focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Product/Offering focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Product/Offering focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
The Solution Area Specialist directly supports specific Microsoft Solution (Azure, Office 365, Windows Server, SQL Server, Dynamics 365) to provide Presales Technical Assessments to customers and partners
As a specialist you will ensure each customer contact will be a professional and encouraging experience to accurately address the needs of the customer
Provide support on technical questions via phone, video conference or email
Assist customers Licensing and features in the supported solution
Enter & Maintain accurate issue description and detailed updates within our CRM system
Respond timely to customer inquiries, primarily via email and telephone to our expected critical metrics
Focus efforts to meet or exceed defined performance criteria
The Solution Area Specialist directly supports specific Microsoft Solution (Azure, Office 365, Windows Server, SQL Server, Dynamics 365) to provide Presales Technical Assessments to customers and partners
As a specialist you will ensure each customer contact will be a professional and encouraging experience to accurately address the needs of the customer
Provide support on technical questions via phone, video conference or email
Assist customers Licensing and features in the supported solution
Enter & Maintain accurate issue description and detailed updates within our CRM system
Respond timely to customer inquiries, primarily via email and telephone to our expected critical metrics
Focus efforts to meet or exceed defined performance criteria
The Solution Area Specialist directly supports specific Microsoft Solution (Azure, Office 365, Windows Server, SQL Server, Dynamics 365) to provide Presales Technical Assessments to customers and partners
As a specialist you will ensure each customer contact will be a professional and encouraging experience to accurately address the needs of the customer
Provide support on technical questions via phone, video conference or email
Assist customers Licensing and features in the supported solution
Enter & Maintain accurate issue description and detailed updates within our CRM system
Respond timely to customer inquiries, primarily via email and telephone to our expected critical metrics
Focus efforts to meet or exceed defined performance criteria
The Solution Area Specialist directly supports specific Microsoft Solution (Azure, Office 365, Windows Server, SQL Server, Dynamics 365) to provide Presales Technical Assessments to customers and partners
As a specialist you will ensure each customer contact will be a professional and encouraging experience to accurately address the needs of the customer
Provide support on technical questions via phone, video conference or email
Assist customers Licensing and features in the supported solution
Enter & Maintain accurate issue description and detailed updates within our CRM system
Respond timely to customer inquiries, primarily via email and telephone to our expected critical metrics
Focus efforts to meet or exceed defined performance criteria
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Product/Offering focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
Own and deliver sales quota, including the number of customers closed, revenue closed and Cloud sales
Anticipate customers’ needs and match them with appropriate products and services
Effectively own and drive customer opportunities until successful closing by positioning the value of the Solutions to customers, engaging both with customers and partners
Guarantee customer and partner satisfaction with the sales process
Complete Microsoft training and on-line research in order to stay abreast of any changes
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Product/Offering focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
The Solution Area Specialist directly supports specific Microsoft Solution (Azure, Office 365, Windows Server, SQL Server, Dynamics 365) to provide Presales Technical Assessments to customers and partners
As a specialist you will ensure each customer contact will be a professional and encouraging experience to accurately address the needs of the customer
Provide support on technical questions via phone, video conference or email
Assist customers Licensing and features in the supported solution
Enter & Maintain accurate issue description and detailed updates within our CRM system
Respond timely to customer inquiries, primarily via email and telephone to our expected critical metrics
Focus efforts to meet or exceed defined performance criteria
Business Relationship Owner: Build coalition of support (IT and business) with customer. Define specific technology outcomes that align to customer strategy
Digital Transformation Leader and Operational Excellence: Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets
Portfolio Management: Manage a dedicated portfolio of customers while preventing churn
Operationally Excellent: Follow processes, systems, and documentation as expected; identifies issues or barriers to efficiency. Recommends improvements and partners to implement solutions
Value Creator: Identify and articulate business value of role and solutions for customer organization through demonstrations, storytelling, etc. to provide evidence of business value in the customer environment
Consumption: Conduct analyses into what customers are using versus needs. Drives greater consumption with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers; drives, retains, and optimizes customer consumption
Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies
Executive Presence: Engage with and influence business and IT decision makers by providing feedback or insights to help customers define and realize their digital and business transformational targets. Influences others to help meet customer needs and prioritize efforts accordingly. Recognizes systemic issues to resolve
Technology Strategist: Leverage best practices to guide customer strategy and future growth for Microsoft by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader. Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies
Virtual Leader: Orchestrate activities across Microsoft and Partner resources to maximize business results and customer success
Customer Obsessed: Be the Voice of the Customer; Share customer insights, best practices, and connect with internal teams to remove key blockers
Build Customer Knowledge: Assess the Customers' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners
Leading at the Edge: Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers
Cooperative Spirit: Meet and exceed targets for net-new revenue and sales pipeline; Accurately forecasting new usage and/or churn risks that impact portfolio pipeline
Continuous Learner: Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community
Readiness: Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community
Microsoft Advocate: Be an Azure Platform evangelist with customers, partners and external communities
Business Relationship Owner: Build coalition of support (IT and business) with customer. Define specific technology outcomes that align to customer strategy
Digital Transformation Leader and Operational Excellence: Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets
Portfolio Management: Manage a dedicated portfolio of customers while preventing churn
Operationally Excellent: Follow processes, systems, and documentation as expected; identifies issues or barriers to efficiency. Recommends improvements and partners to implement solutions
Value Creator: Identify and articulate business value of role and solutions for customer organization through demonstrations, storytelling, etc. to provide evidence of business value in the customer environment
Consumption: Conduct analyses into what customers are using versus needs. Drives greater consumption with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers; drives, retains, and optimizes customer consumption
Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies
Executive Presence: Engage with and influence business and IT decision makers by providing feedback or insights to help customers define and realize their digital and business transformational targets. Influences others to help meet customer needs and prioritize efforts accordingly. Recognizes systemic issues to resolve
Technology Strategist: Leverage best practices to guide customer strategy and future growth for Microsoft by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader. Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies
Virtual Leader: Orchestrate activities across Microsoft and Partner resources to maximize business results and customer success
Customer Obsessed: Be the Voice of the Customer; Share customer insights, best practices, and connect with internal teams to remove key blockers
Build Customer Knowledge: Assess the Customers' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners
Leading at the Edge: Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers
Cooperative Spirit: Meet and exceed targets for net-new revenue and sales pipeline; Accurately forecasting new usage and/or churn risks that impact portfolio pipeline
Continuous Learner: Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community
Readiness: Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community
Microsoft Advocate: Be an Azure Platform evangelist with customers, partners and external communities
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Product/Offering focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Product/Offering focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
Activity – Assist customers in onboarding, utilization, and consumption, and pursue renewal/expansion opportunities
Target audience – Engages with existing customers in onboarding or steady state phases, works with end users, operational, business, and financial decision makers
Messaging – Collaboratively drive change management and share adoption best practices, address customer issues to ensure successful transformation
Product/Offering focus – Demonstrate expertise multiple offerings or full portfolio coverage
Qualification/Sales Stage – Post-sale onboarding, long term change management, and contract renewal or product refresh
Deliverable – Produces new pipeline in Existing Accounts, utilization/consumption increase
A DPAM will be responsible for managing a set number of local device partners (LDPs) located in their respective territory to establish and target projects surrounding Windows devices. The DPAM will be working remotely however, in regular contact with field teams to help build the partner's pipeline, help lift any blockers & resolve challenges. The candidate will be actively pursuing revenue objectives generated from initiating, helping and finalizing sales and marketing initiatives. Working with regional sales team and global pipeline team to make accurate forecasts, develop and grow the sales pipeline to consistently meet quarterly and yearly revenue goals. The candidate will also be required to attend & take an active part in the community calls & trainings arranged by the local & global teams
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Partner Connection Manager with German
Warszawa
Wygasła: 07.10.2022
pełny etat
umowa o pracę
praca stacjonarna
menedżer
Obowiązki:
Work close together with Partners Development
Own and deliver sales quota, including the number of customers closed, revenue closed and Cloud sales
Anticipate customers’ needs and match them with appropriate products and services
Effectively own and drive customer opportunities until successful closing by positioning the value of the Solutions to customers, engaging both with customers and partners
Guarantee customer and partner satisfaction with the sales process
Complete Microsoft training and on-line research in order to stay abreast of any changes
Partner Connection Manager with Latvian or Lithuanian or Estonian
Warszawa
Wygasła: 07.10.2022
pełny etat
umowa o pracę
praca stacjonarna
menedżer
Obowiązki:
Work close together with Partners Development
Own and deliver sales quota, including the number of customers closed, revenue closed and Cloud sales
Anticipate customers’ needs and match them with appropriate products and services
Effectively own and drive customer opportunities until successful closing by positioning the value of the Solutions to customers, engaging both with customers and partners
Guarantee customer and partner satisfaction with the sales process
Complete Microsoft training and on-line research in order to stay abreast of any changes
Solution Area Specialist with Hungarian and English
Warszawa
Wygasła: 07.10.2022
pełny etat
umowa o pracę
praca stacjonarna
specjalista (Mid / Regular)
Obowiązki:
The Solution Area Specialist directly supports specific Microsoft Solution (Azure, Office 365, Windows Server, SQL Server, Dynamics 365) to provide Presales Technical Assessments to customers and partners
As a specialist you will ensure each customer contact will be a professional and encouraging experience to accurately address the needs of the customer
Provide support on technical questions via phone, video conference or email
Assist customers Licensing and features in the supported solution
Enter & Maintain accurate issue description and detailed updates within our CRM system
Respond timely to customer inquiries, primarily via email and telephone to our expected critical metrics
Focus efforts to meet or exceed defined performance criteria