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Provide strong leadership to the application specialist team, including setting clear objectives, managing performance, and fostering a collaborative and innovative work environment
Develop and implement a strategic roadmap for application development aligned with the organization's goals and objectives
Oversee the planning, execution, and delivery of application development projects, ensuring they are completed on time, within budget, and meet quality standards
Collaborate with key stakeholders across the organization to understand business needs, gather requirements, and prioritize projects accordingly
Stay abreast of emerging technologies, industry trends, and best practices in application development, and leverage this knowledge to drive continuous improvement and innovation
Mentor and develop team members, fostering their professional growth and ensuring a high level of technical competence within the team
Implement robust quality assurance processes to ensure the reliability, security, and performance of all applications developed
Manage relationships with external vendors and partners as needed for application development initiatives
Develop and manage the budget for application development activities, ensuring resources are allocated effectively and expenditures are justified
Ensure that all applications comply with relevant regulatory requirements and security standards
Order administration for projects and service contracts
Generation and communication of partner purchase orders
Generating customer invoices
Checking invoices with PO’s, obtaining approvals, monitoring
Providing relevant information to accounting / finance department
Other administrational tasks: transferring invoice data into customer specific tools
Timely reporting of activities and progress to relevant project manager
Transfer of contract information into IT tool (Omni Tracker) in conjunction with Operations / Service Delivery Manager
Apply all company and departmental policies, procedures and work instructions to their daily tasks and proactively contribute to improving these where possible
Order administration for projects and service contracts
Generation and communication of partner purchase orders
Generating customer invoices
Checking invoices with PO’s, obtaining approvals, monitoring
Providing relevant information to accounting / finance department
Other administrational tasks: transferring invoice data into customer specific tools
Timely reporting of activities and progress to relevant project manager
Transfer of contract information into IT tool (Omni Tracker) in conjunction with Operations / Service Delivery Manager
Apply all company and departmental policies, procedures and work instructions to their daily tasks and proactively contribute to improving these where possible
Deploy, configure, and maintain monitoring tools and systems to track the health and performance of communication and network components for on-premise and cloud systems
Create and manage monitoring dashboards and alerts to promptly identify and respond to issues
Monitor real-time alerts and logs to detect and analyze anomalies, performance bottlenecks, and security threats
Collaborate with technical teams to investigate and resolve incidents efficiently
Identify areas for system and network performance improvement based on data analysis and trends
Implement proactive measures to optimize systems and reduce downtime
Maintain comprehensive documentation of monitoring processes, configurations, and incident responses
Generate regular reports on system performance, uptime, and incident statistics
Develop automation scripts to streamline monitoring tasks and improve efficiency
Contribute to the automation of routine maintenance and remediation tasks
Collaborate with cross-functional teams, including network engineers, system administrators, and security specialists, to address issues and implement solutions
Design and develop applications that support key business areas
Work with internal and external partners to understand business processes and propose automation opportunities
Global cooperation with partners from different regions in terms of tools development and support
Being a part of the global application team responsible for technical design & building a nonstandard, customer dedicated solutions and automation projects
Order administration for projects and service contracts
Generation and communication of partner purchase orders
Generating customer invoices
Checking invoices with PO’s, obtaining approvals, monitoring
Providing relevant information to accounting / finance department
Other administrational tasks: transferring invoice data into customer specific tools
Timely reporting of activities and progress to relevant project manager
Transfer of contract information into IT tool (Omni Tracker) in conjunction with Operations / Service Delivery Manager
Apply all company and departmental policies, procedures and work instructions to their daily tasks and proactively contribute to improving these where possible
Providing an engineering response to incidents/trouble tickets
Leading telephony/network system maintenance checks
Diagnosing and resolving software, hardware and usage issues
Ensuring incidents, service requests and maintenance tasks are managed within customer SLAs
Applying all company and departmental policies, procedures and work instructions to daily tasks and proactively contributing to improving these where possible
Prepare, maintain and update technical documentation and knowledge base
Order administration for projects and service contracts
Generation and communication of partner purchase orders
Generating customer invoices
Checking invoices with PO’s, obtaining approvals, monitoring
Providing relevant information to accounting / finance department
Other administrational tasks: transferring invoice data into customer specific tools
Timely reporting of activities and progress to relevant project manager
Transfer of contract information into IT tool (Omni Tracker) in conjunction with Operations / Service Delivery Manager
Apply all company and departmental policies, procedures and work instructions to their daily tasks and proactively contribute to improving these where possible
Damovo is looking to expand the Operations team in our Global Network Operations Centre. Reporting to the Technical team leader, this is an exciting opportunity for an entry level engineer keen to learn kick start their career in voice technologies. You will join a dynamic and constantly growing global IT organisation. This role will support our international customers and may be required to work a flexible schedule
The focus of this role is to maintain installed Avaya, Mitel and Cisco voice systems in a global environment across multiple client accounts. You will help ensure day to day reliability of user systems, monitor and respond to user tickets, collect log/traces and troubleshoot issues to resolution
This position offers you the opportunity to gain exposure to ever advancing UC and networking technologies, working with some of the largest technology partners and multinationals across a multitude of cultures and geographical regions. With Damovo you will get the chance to use your skills and experience to support the digital transformation of a variety of large multinational organisations across the world
Responsibilities:
-1st level operations support of voice networks
-Providing an engineering response to incidents/trouble tickets
-Leading telephony/network system maintenance checks
-Diagnosing and resolving software, hardware and usage issues
-Ensuring incidents, service requests and maintenance tasks are managed within customer SLAs
-Applying all company and departmental policies, procedures and work instructions to daily tasks and proactively contributing to improving these where possible
-Prepare, maintain and update technical documentation and knowledge base