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Shifts are available from Tuesday - Saturday and Sunday - Thursday from 9 a.m. - 5 p.m. and 10 a.m. - 6 p.m
Join our dynamic International Customer Service Team and play a crucial role in providing exceptional services to customers worldwide. As a key member, you will be responsible for efficiently handling orders and inquiries through inbound calls, outbound calls, and emails, with the goal of understanding and meeting the needs of our international customer base
As an International Customer Service Specialist, you will be the primary point of contact for customers worldwide, ensuring their orders are processed efficiently and their inquiries are addressed promptly. Your role involves a mix of customer interaction, order processing, collaboration with internal and external stakeholders, and continuous learning to stay updated on product knowledge and customer service best practices. In this dynamic environment, your positive and proactive approach will contribute to our commitment to delivering exceptional customer experiences
Answer e-mails, phone calls and chats with customers who call about their orders and refunds
Advise on products featured on the Next website, questions about the process of returning items and availability
Place orders for customers over the phone
Constantly be in contact with colleagues from Next working in the UK to solve customer inquiries
Communicate with courier companies and supporting new people who join our team
Shifts are available from Tuesday - Saturday and Sunday - Thursday from 9 a.m. - 5 p.m. and 10 a.m. - 6 p.m
Join our dynamic International Customer Service Team and play a crucial role in providing exceptional services to customers worldwide. As a key member, you will be responsible for efficiently handling orders and inquiries through inbound calls, outbound calls, and emails, with the goal of understanding and meeting the needs of our international customer base
As an International Customer Service Specialist, you will be the primary point of contact for customers worldwide, ensuring their orders are processed efficiently and their inquiries are addressed promptly. Your role involves a mix of customer interaction, order processing, collaboration with internal and external stakeholders, and continuous learning to stay updated on product knowledge and customer service best practices. In this dynamic environment, your positive and proactive approach will contribute to our commitment to delivering exceptional customer experiences
Answer e-mails, phone calls and chats with customers who call about their orders and refunds
Advise on products featured on the Next website, questions about the process of returning items and availability
Place orders for customers over the phone
Constantly be in contact with colleagues from Next working in the UK to solve customer inquiries
Communicate with courier companies and supporting new people who join our team
Join our dynamic International Customer Service Team and play a crucial role in providing exceptional services to customers worldwide. As a key member, you will be responsible for efficiently handling orders and inquiries through inbound calls, outbound calls, and emails, with the goal of understanding and meeting the needs of our international customer base
As an International Customer Service Specialist, you will be the primary point of contact for customers worldwide, ensuring their orders are processed efficiently and their inquiries are addressed promptly. Your role involves a mix of customer interaction, order processing, collaboration with internal and external stakeholders, and continuous learning to stay updated on product knowledge and customer service best practices. In this dynamic environment, your positive and proactive approach will contribute to our commitment to delivering exceptional customer experiences
Answer e-mails, phone calls and chats with customers who call about their orders and refunds
Advise on products featured on the Next website, questions about the process of returning items and when they will be available again on the site
Place orders for customers over the phone
Constantly be in contact with colleagues from Next working in the UK to solve customer inquiries
Communicate with courier companies and supporting new people who join our team
Join our dynamic International Customer Service Team and play a crucial role in providing exceptional services to customers worldwide. As a key member, you will be responsible for efficiently handling orders and inquiries through inbound calls, outbound calls, and emails, with the goal of understanding and meeting the needs of our international customer base
As an International Customer Service Specialist, you will be the primary point of contact for customers worldwide, ensuring their orders are processed efficiently and their inquiries are addressed promptly. Your role involves a mix of customer interaction, order processing, collaboration with internal and external stakeholders, and continuous learning to stay updated on product knowledge and customer service best practices. In this dynamic environment, your positive and proactive approach will contribute to our commitment to delivering exceptional customer experiences
Answer e-mails, phone calls and chats with customers who call about their orders and refunds
Advise on products featured on the Next website, questions about the process of returning items and when they will be available again on the site
Place orders for customers over the phone
Constantly be in contact with colleagues from Next working in the UK to solve customer inquiries
Communicate with courier companies and supporting new people who join our team
Specialista ds. Obsługi Klienta z językiem hebrajskim
Poznań
Wygasła: 23.01.2024
Umowa o pracę na okres próbny
Obowiązki:
telefoniczna i mailowa obsługa klienta w języku hebrajskim; wymagana znajomość języka hebrajskiego ponieważ osoba na tym stanowisku będzie odpowiedzialna za telefoniczną i mailową obsługę klientów mówiących w tym języku. Znajomość języka angielskiego konieczna do odbycia szkolenia
Conduct phone interviews with candidates and partner them throughout the recruitment process in professional manner ensuring best in class candidate experience
Source and attract passive candidates using multiple tools and online channels
Cooperate and build trustful business relations with Hiring Managers
Be an active team member that comes up with ideas when it comes to promoting the company and jobs
Proactively search IT talent pool to build a pipeline of potential candidates and networking
Cooperate with external vendors and suppliers e.g. pracuj.pl
Prepare reports when necessary, inform Hiring Managers about statuses of requisitions and/or possible obstacles
Update recruitment system in a systematic way avoiding backlogs
Source and attract passive candidates using multiple tools and online channels
Screen and review applications
Cooperate and build trustful business relations with Hiring Managers
Be an active team member that comes up with ideas when it comes to promoting the company and jobs
Proactively search IT talent pool to build a pipeline of potential candidates and networking
Conduct phone interviews with candidates and partner them throughout the recruitment process in professional manner ensuring best in class candidate experience
Cooperate with external vendors and suppliers e.g. pracuj.pl
Prepare reports when necessary, inform Hiring Managers about statuses of requisitions and/or possible obstacles
Update recruitment system in a systematic way avoiding backlogs
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Treat every customer like your first customer
Navigate through systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
Give exceptional customer service by truly listening to the customer and resolving their queries
Have the ability to truly listen to the needs of our customers and communicate the best course of action to move forward
Treat every customer like your first customer
Navigate through various computer systems to look into customer queries, speaking to other teams if required
Communicate confidently and be passionate about helping our customers and your colleagues
Handle all work types received, taking appropriate actions using the systems available
Use department information, and all resources available in order to provide accurate and up to date information to customers, retails stores and other 3rd parties
scan of employees' documents, sending documents to the Accounting Office
archive and take care ofpaper personal folders and online file management (e-folder)
archive of all company documents
register documents in ERP system (invoices, employee files)
support the employees of the Administration and HR departments in the preparation of presentations, documents or materials for internal company meetings
support for the HR and Administration department in Onboarding and offboarding, sign contracts with potential employees and partners
Sourcing and attracting passive candidates using multiple tools and online channels
Screening and reviewing applications
Cooperating and building trustful business relations with Hiring Managers
Being an active team member and coming up with ideas when it comes to promoting the company and jobs
Proactively searching IT talent pool to build a pipeline of potential candidates and networking
Conducting phone interviews with candidates and partnering them throughout the recruitment process in professional manner ensuring best in class candidate experience
Cooperating with external vendors and suppliers e.g. pracuj.pl
Preparing reports when necessary, informing Hiring Managers about statuses of requisitions and/or possible obstacles
Updating recruitment system in a systematic way avoiding backlogs
Collaborate and cooperate with the development team and key business users in Agile methodology
Execute all Quality Assurance procedures to determine and guarantee required product quality
Design and implement detailed manual and automated test scripts, specify the details of the test approach for software features and create associated tests
Prioritize testing based on business value of each feature as well identify candidates for automation testing
Perform the analysis, reporting, and tracking of product features/enhancement/issues using a defined procedure and workflow
Ensure that defects, issues, and other items are completely resolved, and all appropriate items are updated accordingly
Perform integration, performance and stress testing of client and server applications – including post-release checks where required
Compile and evaluate the statistical data to determine and maintain quality and reliability of products
Provide the knowledge sharing for other team members, support in all QA activities when it is needed
Collaborate and cooperate with the development team and key business users in Agile methodology
Execute all Quality Assurance procedures to determine and guarantee required product quality
Design and implement detailed manual and automated test scripts, specify the details of the test approach for software features and create associated tests
Prioritize testing based on business value of each feature as well identify candidates for automation testing
Perform the analysis, reporting, and tracking of product features/enhancement/issues using a defined procedure and workflow
Ensure that defects, issues, and other items are completely resolved, and all appropriate items are updated accordingly
Perform integration, performance and stress testing of client and server applications – including post-release checks where required
Compile and evaluate the statistical data to determine and maintain quality and reliability of products
Provide the knowledge sharing for other team members, support in all QA activities when it is needed