Czy macie jakieś informacje na temat pracy w tej firmie? Jak wygląda atmosfera? Czy wynagrodzenie jest dobre? Czy są jakieś benefity? Jakie są warunki pracy? Z góry dzięki!
Brak treści. Ta firma nie uzupełniła zakładki “O firmie”.
Rekrutacje prowadzone przez firmę:
Wszystkie (141)Aktualne ( 0 )Archiwalne ( 141 )
Patent Controller / Billing Controller
aleja Jana Pawła II 27, Wola, Warszawa
Wygasła: 11.05.2024
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Liaising with Patent Secretaries to arrange for LOE/Client & Fee Agreements to be drafted and distributed to the client
Submission of new client / new matter forms using Intapp Open which involves working closely with Conflicts and AML to address any queries that may arise
Liaising directly with clients / fee earners to obtain necessary information
Ensuring all matters are opened using the correct client details and that the agreed charge out rates are added to the matter for both London and Munich entities
Distributing WIP reports to fee earners within Patent Team in London and Munich to arrange invoices following strict client deadlines, involving direct dealings with Partners / fee earners
Reviewing WIP reports by double-checking rates, amending narratives / transferring time or applying write offs (if applicable) before sending clear billing instructions to the Billing Team in Warsaw to raise invoices for both London and Munich entities
Ensuring all disbursements are logged against specific task under correct files and liaising with relevant Accounts Payable Team either in UK or Munich if required
Checking invoices once received from the Billing Team, to ensure they are correct for forwarding to the client, which also involves preparing manual invoice narratives and summary table as per client requests. Searching for relevant disbursement backups, which must be attached as part of the invoice distribution package
Billing Specialist for UK market (maternity cover - 18 months contract)
aleja Jana Pawła II 27, Wola, Warszawa
Wygasła: 07.04.2024
pełny etat
umowa o pracę
praca hybrydowa
specjalista (Mid / Regular)
Obowiązki:
Liaising with Patent Secretaries to arrange for LOE/Client & Fee Agreements to be drafted and distributed to the client
Submission of new client / new matter forms using Intapp Open which involves working closely with Conflicts and AML to address any queries that may arise
Liaising directly with clients / fee earners to obtain necessary information
Ensuring all matters are opened using the correct client details and that the agreed charge out rates are added to the matter for both London and Munich entities
Distributing WIP reports to fee earners within Patent Team in London and Munich to arrange invoices following strict client deadlines, involving direct dealings with Partners / fee earners
Reviewing WIP reports by double-checking rates, amending narratives / transferring time or applying write offs (if applicable) before sending clear billing instructions to the Billing Team in Warsaw to raise invoices for both London and Munich entities
Ensuring all disbursements are logged against specific task under correct files and liaising with relevant Accounts Payable Team either in UK or Munich if required
Checking invoices once received from the Billing Team, to ensure they are correct for forwarding to the client, which also involves preparing manual invoice narratives and summary table as per client requests. Searching for relevant disbursement backups, which must be attached as part of the invoice distribution package
Running conflicts checks varying levels of complexity and across a range of sectors, practices, and geographies, including preliminary identification of sanctions issues
Liaising with partners, business support teams and Risk teams firmwide to facilitate the prompt resolution of commercial and legal conflict issues identified from conflict searches
Conducting anti-money laundering refresh of due diligence for existing clients
Reaching out to other Dentons regions to obtain conflict clearances across Dentons worldwide
Handling complexity protection of confidential information issues, managing information barriers and document security processes
Reviewing engagement letters, outside counsel terms and other engagement terms/contracts
Supporting the team and risk management on various tasks and projects, such as client terms review, technology upgrades, team training, policy drafting etc
First Line Service Desk Team Leader (temporary contract)
aleja Jana Pawła II 27, Wola, Warszawa
Wygasła: 05.04.2024
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
Facilitate internal project participation among team members to promote collaboration and skill development
Drive competence development initiatives and oversee training and certification plans
Coordinate internal training development, including soft skills training and quality assurance programs
Lead the implementation of ITIL practices within the service desk environment
Manage performance through documentation, SLAs, KPIs, and adherence to Service Desk best practices
Generate regular reports on team performance and feedback sessions for continuous improvement
Oversee 1st Line Service Desk operations to ensure efficient and effective service delivery
Lead and drive continuous improvement projects from your area of expertise, aimed at enhancing Service Desk operations, optimizing processes, and delivering service excellence through proactive identification of areas for improvement, implementation of best practices, and fostering a culture of innovation and continuous learning within the team
Manage recruitment processes for the Service Desk team, ensuring the selection of top talent
Running conflicts checks varying levels of complexity and across a range of sectors, practices, and geographies, including preliminary identification of sanctions issues
Liaising with partners, business support teams and Risk teams firmwide to facilitate the prompt resolution of commercial and legal conflict issues identified from conflict searches
Conducting anti-money laundering refresh of due diligence for existing clients
Reaching out to other Dentons regions to obtain conflict clearances across Dentons worldwide
Handling complexity protection of confidential information issues, managing information barriers and document security processes
Reviewing engagement letters, outside counsel terms and other engagement terms/contracts
Supporting the team and risk management on various tasks and projects, such as client terms review, technology upgrades, team training, policy drafting etc
Design and Development: Design and develop data integration processes and solutions using various ETL (Extract, Transform, Load) tools. Create data pipelines and workflows that are efficient, scalable, and secure
Data Management: Manage data from multiple sources, ensuring that the data is accurate, consistent, and accessible. Develop and implement data quality measures and standards
Collaboration: Work closely with data analysts, data scientists, and other stakeholders to understand data requirements and deliver suitable data integration solutions
System Integration: Integrate diverse systems, both on-premises and in the cloud, ensuring seamless data flow between different parts of the organization
Troubleshooting and Optimization: Monitor data integration processes, troubleshoot any issues that arise, and continuously optimize performance for better efficiency and reliability
Documentation: Maintain clear and comprehensive documentation of data integration processes, systems, and architectures
Compliance and Security: Ensure that all data integration activities comply with relevant data privacy and security regulations
Pricing Strategy Support: Support the Europe Pricing Manager, partners and business development team to assist in the development of effective pricing strategies aligned with client needs and market conditions
Proposal Support: Assist in the preparation and presentation of competitive pricing proposals for legal services. Collaborate closely with the Proposal Team to create cohesive pricing proposals promptly in response to Request for Proposals (RFPs)
Risk Assessment: Review Terms & Conditions to assess and help mitigate potential financial risks associated with the pricing structure
Financial Analysis Assistance: Support the Europe Pricing Manager to conduct detailed financial analysis, providing insights into the cost and profitability of proposed client engagements
Performance Analysis: Assist in monitoring the performance and profitability of pricing strategies, contributing insights and making recommendations to price adjustments for performance optimization
Stakeholder Communication: Engage with partners, business development team, proposal team and finance/reporting teams to facilitate effective communication and alignment on pricing decisions
Compliance: Ensure compliance with internal policies and external regulations
Process Improvement Input: Contribute ideas and insights for continuous improvement of pricing processes, working towards implementing best practices
Participate in Pricing Sessions for Non-Pricing Teams: Engage in pricing sessions, promoting collaborative efforts to develop integrated and efficient pricing strategies
Running conflicts checks varying levels of complexity and across a range of sectors, practices, and geographies, including preliminary identification of sanctions issues
Liaising with partners, business support teams and Risk teams firmwide to facilitate the prompt resolution of commercial and legal conflict issues identified from conflict searches
Conducting anti-money laundering refresh of due diligence for existing clients
Reaching out to other Dentons regions to obtain conflict clearances across Dentons worldwide
Handling complexity protection of confidential information issues, managing information barriers and document security processes
Reviewing engagement letters, outside counsel terms and other engagement terms/contracts
Supporting the team and risk management on various tasks and projects, such as client terms review, technology upgrades, team training, policy drafting etc
Proof reading all invoices issued, ensuring that all details correspond with Partners' instructions
Liaising with Revenue Controllers regarding special billing arrangements
Setting up and monitoring clients who require e-billing. Ensure correct procedures are followed so that invoices are accepted via e-billing
Assisting the Revenue Controllers by actioning requests which result from meetings with partners – e.g. transferring WIP between files, arranging write offs and closures, and providing billing guides
Providing general assistance to the Revenue Manager with ad hoc project work, as and when required
Complying with the firm's policies and any other legal obligations, and effectively manage risks to the firm where those risks relate to this role
The finance transformation program is a truly global program to transform Dentons' finance function into the business partnering function of the future. It will support the business by offering true business insight, efficient and effective processes while maintaining the necessary compliance and controls. The regional finance systems transformation team is responsible for the implementation of this program into our 26 offices across Europe
od 12000 do 18000 PLN
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Administrative Assistant in Risk Team
Warszawa
Wygasła: 21.10.2023
full-time
umowa o pracę
home office work
assistant
Obowiązki:
Manage the Risk Team's email inbox on a daily basis
Update client and matter records, billing information, and handle requests for status updates
Collaborate with other Business Support functions, including finance teams
Record and manage information using internal systems and platforms
File, record client documentation, and update databases
Contact lawyers and assistants for outstanding information
Input and organize information using Excel
Conduct background checks on companies
Respond to routine email inquiries
Provide general support to management on ad hoc tasks when necessary
Running conflicts checks varying levels of complexity and across a range of sectors, practices, and geographies, including preliminary identification of sanctions issues
Liaising with partners, business support teams and Risk teams firmwide to facilitate the prompt resolution of commercial and legal conflict issues identified from conflict searches
Conducting anti-money laundering refresh of due diligence for existing clients
Reaching out to other Dentons regions to obtain conflict clearances across Dentons worldwide
Handling complexity protection of confidential information issues, managing information barriers and document security processes
Reviewing engagement letters, outside counsel terms and other engagement terms/contracts
Supporting the team and risk management on various tasks and projects, such as client terms review, technology upgrades, team training, policy drafting etc
Managing the employee life cycle from application to exit interview
Employee engagement practices including employee surveys, wellbeing, team building, & social initiatives
Performance management system in line with the organisational strategic objectives that drives high performance
Payroll & benefit administration, providing staff movement & related payroll information, managing sign off, monitoring of statutory compliance & ensuring the end-to-end process is in order
Reporting - maintain records & compile statistical reports concerning employee related data such as new hires, transfers, performance appraisals, absenteeism rates, leave management, etc
Filing and all general administration, ensure all employee files are up to date
Provide support to People Leaders on IR related matters (grievances, hearings, warnings)
HR project implementations - identifying & rolling out HR initiatives
Assist with yearly salary increases and bonus preparations
Assist with timeous resolution of HR related queries
Human Resources Information System (MyDentons) administration
Any required local filings or statutory requirements for Dentons globally
Conduct regular meetings with Partners to ascertain when transactions will complete, the levels of fees expected, and the anticipated bill date and client billing requirements - taking any action required facilitating the billing process
Updating a central billing forecast that is reviewed by the FD and UK Revenue Manager
Establish strong working relationships with partners, fee-earner and secretaries
Monitor and reduce aged WIP, in line with the lock up day budget
Action requests from Partners for information - e.g. reporting on fee levels to specific clients over a period of time
Liaise closely with the billing team in Warsaw ensuring that all details correspond with Partners' and client instructions
Assist the front office users with the billing workflow including training new users
Liaise with Partners and the Revenue Control Manager with regard to special billing arrangements
Where required, prepare detailed schedules of hours recorded or outside counsel, disbursements for reporting or to submit with bills
Monitor clients who require e-billing. Ensure correct procedures are followed so that invoices are accepted via e-billing
The core responsibility will be to manage the Risk Team’s email inbox on a daily basis. This will include administrative tasks, such as updating client and matter records, billing information, handling requests for status updates to the practice
Cooperating with other Business Support functions such as finance teams
Managing and recording information using internal systems and platforms
Filing, recording of client documentation and updating databases
Contacting lawyers and assistants (over the phone or via email) for outstanding information
Inputting and sorting information into Excel
Conducting background checks on companies
Responding to routine email inquiries
Providing general support to management on ad hoc tasks when necessary
As an intern in this field, you will have the opportunity to contribute to the research, collection, and analysis of HR processes and data across Europe. You will work closely with our HR team to identify trends, patterns, and opportunities for improvement. Your responsibilities will include:
- Conducting thorough research and analysis of HR processes and data across various European regions
- Reporting and preparing presentations
- Providing support in process improvements and standardization efforts
- Participating in the Talent Transformation project, where you will play a vital role in shaping the future of our organization's talent management strategies
This internship will provide you with valuable exposure to HR analytics, process optimization, and project management. You will gain insights into the complexities of HR operations on a European scale while working alongside experienced professionals
HR Internship in Global Talent Team
In this field, you will contribute to our priority talent initiatives aimed at providing world-class development opportunities to our employees. Additionally, you will have the chance to participate in launching our Global Mentoring Program. Your responsibilities will include:
- Providing administrative support for our talent initiatives
- Assisting in the planning, coordination, and logistics of various talent development programs
- Participating in the development and implementation of our Global Mentoring Program
This internship will give you valuable exposure to talent management, learning and development programs, and project coordination. You will work closely with our HR team, gaining firsthand experience in supporting large-scale talent initiatives and shaping employee development strategies
Dentons Business Services EMEA is a business services centre for Dentons, the world's largest law firm, but don’t worry... you do not need to have legal knowledge!
We want to give you the opportunity to fully develop of your potential range and invite you to our paid internship program in one of the areas: IT, HR, Marketing and Finance
- You will definitely find something for yourself
- Creativity is your middle name? Welcome to marketing!
- Are numbers and counting your calling? Finances are waiting!
- Do you see your future as a tech specialist helping others? IT is something for you!
- Are you a natural at discovering others potential and talents? Join our HR team!
Manage efforts to embed the Dentons Global Career Playbook in our talent lifecycle, by working with internal stakeholders, regional Talent and specialist teams and external providers
Provide input into Firmwide policies, as we are building Dentons Talent Standards
End-to-end project management of our signature learning programs, to include Partner Development Program
Provide implementation support for Talent priority projects
Contribute to Talent support and expertise that the Talent Programs and Regional Advisory team provides to selected Regions. This includes: support for regional development programs, providing advice on Talent processes and policies, helping develop training or consulting interventions
Work with our future and newly onboarded combinations to facilitate integration and provide Talent support
Manage our Talent Communities of Practice, as we work to strengthen our People Brand
Work with the Talent Technology team to implement innovative solutions to support our Talent Strategy
Contribute to the development and implementation of our Firmwide Wellbeing strategy
Manage efforts to embed the Dentons Global Career Playbook in our talent lifecycle, by working with internal stakeholders, regional Talent and specialist teams and external providers
Provide input into Firmwide policies, as we are building Dentons Talent Standards
End-to-end project management of our signature learning programs, to include Partner Development Program
Provide implementation support for Talent priority projects
Contribute to Talent support and expertise that the Talent Programs and Regional Advisory team provides to selected Regions. This includes: support for regional development programs, providing advice on Talent processes and policies, helping develop training or consulting interventions
Work with our future and newly onboarded combinations to facilitate integration and provide Talent support
Manage our Talent Communities of Practice, as we work to strengthen our People Brand
Work with the Talent Technology team to implement innovative solutions to support our Talent Strategy
Contribute to the development and implementation of our Firmwide Wellbeing strategy
Manage efforts to embed the Dentons Global Career Playbook in our talent lifecycle, by working with internal stakeholders, regional Talent and specialist teams and external providers
Provide input into Firmwide policies, as we are building Dentons Talent Standards
End-to-end project management of our signature learning programs, to include Partner Development Program
Provide implementation support for Talent priority projects
Contribute to Talent support and expertise that the Talent Programs and Regional Advisory team provides to selected Regions. This includes: support for regional development programs, providing advice on Talent processes and policies, helping develop training or consulting interventions
Work with our future and newly onboarded combinations to facilitate integration and provide Talent support
Manage our Talent Communities of Practice, as we work to strengthen our People Brand
Work with the Talent Technology team to implement innovative solutions to support our Talent Strategy
Contribute to the development and implementation of our Firmwide Wellbeing strategy
Comply with the firm's policies, internal procedures
Support in resolving client queries regarding e-Billing process
Support in day-to-day and ad hoc tasks (Invoice verifications / preparations in the required formats and submissions into e-Billing platforms,
Creation of timekeepers in e-Billing portals, Submission of timekeeper’ rates and fee offers,
Follow-up of e-Billed unpaid invoices issues,
Regularly report out and discuss the statuses
Support in the general projects and initiatives (e-Billing routines and campaigns, preparation of e-learning training, creation of e-Billing documentation, KPI's measurement)
Support in generation of e-Billing reports and data analysing
Support in ensuring inputs received from Clients are stored in the system Working towards quality standards
Working towards building professional relations with Clients and Revenue Management Team Support in collaborating with Local Finance Teams
Following the work instructions on e-Billing process
Support the Europe Change Lead to deliver the change, training, communication & engagement strategy and plans
Provide direct support to Communication Lead e.g. event coordination and scheduling, including digital live events and meetings, graphic and visualization support of the communication activities, drafting and distributing messaging and internal newsletters
Support on setting up and delivery of Change Network, the New Ways of Working and engagement activities
Support activities related to the stakeholder’s management such as identification, segmentation, analysis, engagement and monitoring of the stakeholders at the regional and local levels
Communicate the program to stakeholders and the organization, identify and manage anticipated resistance to change
Coordinate the role mapping. Map the Business roles, with the system roles and job titles. Monitor ongoing changes related with this activity
Working in collaboration with Regional Process Leads to regionalize and adapt collateral for, the 'A day in the life of…' business engagement activity, focusing specifically on the finance & accounts teams as the target audience
Supporting the update of the regional Change Impact Assessment
Support on preparation of training activities
Understand and communicate how processes will change and the impact that this will have
Inspire the business users to adopt and see the benefits of the changes that they will be part of
Identify and manage anticipated resistance to change
Focus specifically on understanding, translating and communicating the finance and accounts team-specific impacts of the project
Understand interdependencies between technology, operations, and business needs
Supporting the RIM with PMO-related duties, completed in line with the FTP governance framework
Creating project reports & other analysis to monitor the progress and performance of the program
Coordinating & supporting key program meetings and events
Managing the relevant PMO processes, tools and templates including RAID logs, program (and associated project) plans and resource capacity tools under the direction of the RIM
Ensuring all risks and issues are logged, tracked and escalated in a timely manner
Supporting the creation, maintenance and tracking of plans
Assisting with the onboarding of new regional team members
Supporting the RIM and regional team in the administration of the change control process
Producing appropriate status reports, dashboards or similar program/project tracking collateral for all FTP projects within scope for UKIME
Managing the process for handling program and project files
Coordination of key meetings such as program/ project steering committee meetings, stage gate reviews, regional team meetings, and the production of minutes, decisions, actions and other outputs from these meetings
Providing organisational and administrative support for key events such as stakeholder workshops, end user testing and training sessions, go live preparedness reviews
Communicating across the regional team, projects, and with information requests, schedule updates and reports
Review intake request to ensure completeness of information regarding the matter for the new or existing client;
Conduct research on new intake requests against Dentons’ conflicts database and other resources;
Data entry, search, and analysis of data into the Dentons’ conflicts and new matter intake systems in accordance with Dentons’ policies and procedures;
Conduct research via external sources to establish corporate structures and management profiles;
Verifying that all conflicts checks are complete, consistent, and accurate and adhere to established standards and procedures for all conflicts of interest searches performed Firm-wide;
Reaching out to other Dentons regions to obtain conflict clearances across Dentons worldwide;
Follow-up on conflict issues with the appropriate stakeholders;
Perform data analysis and identify possible issues and notify the requesting attorney or other appropriate party as needed;
As and when required, conducting anti-money laundering refresh of due diligence for existing clients;
Identification and escalation of sanctions and reputational issues;
Identification and resolution of legal and commercial conflict issues in accordance with Firm policies and local regulatory requirements;
Identify and escalate conflicts and unresolved issues to the Team Leaders and when relevant to the Process Owner, Risk Manager, requesting attorney or Office of General Counsel;
Assist the department with a wide range of research and other requests as may be assigned;
Ensure the timely and efficient processing of requests and their processing;
Ensure accuracy in searching and reporting tasks;
Contribute to process, procedure, and technology improvements to ensure process efficiency;
Coordinate with other Analysts and other team members in order to meet deadlines, time-sensitive issues and other challenges;
Identifying and resolving confidential information issues, implementing information barriers and document security processes;
Reviewing engagement letters, outside counsel terms and other engagement terms/contracts;
Provide guidance and advice to Conflict Analysts in management of business intake requests;
Support in identification of training needs internally within Risk Europe as well in stakeholder organization and when relevant participate in holding trainings;
Identify common and complex commercial/legal conflict issues encountered by Risk then develop with the Partners, matter teams, Team Leaders (or as appropriate) effective methods of resolution for other Analysts to utilise;
Perform investigation and analysis of challenging cases, either on an individual customer level or across a specific segment or customer type;
Perform other controls in relation to monitoring of high risk customers and/or securing implementation of risk based approach;
Supporting the team and risk management on various tasks and projects, such as client terms review, technology upgrades, team training, policy drafting etc.;
Ability to work independently and pro-actively, as well as be part of a successful high-performing team;
Manage requests and matter opening as part of the NBI and in accordance with the established policies and instructions;
Management of queries and/issue brought forward by the Conflict Analysts
Review intake requests to ensure completeness of information regarding the matter for the new or existing client;
Conduct research on new intake requests against Dentons’ conflicts database and other resources;
Data entry, search, and analysis of data into the Dentons’ conflicts and new matter intake systems in accordance with Dentons’ policies and procedures;
Supporting conducting research through external sources to determine corporate structures and management profiles;
Verifying that all conflicts checks are complete, consistent, and accurate and adhere to established standards and procedures for all conflicts of interest searches performed Firm-wide;
Supporting reaching out to other Dentons regions to obtain conflict clearances across Dentons worldwide;
Follow-up on conflict issues with the appropriate stakeholders;
Perform data analysis, identify possible issues and notify the requesting attorney or other appropriate party as needed;
Support Team as and when required, conducting anti-money laundering refresh of due diligence for existing clients;
Supporting identification and escalation of sanctions and reputational issues;
Supporting identification and resolution of legal and commercial conflict issues in accordance with Firm policies and local regulatory requirements;
Identify and escalate conflicts and unresolved issues to the Team Leaders and, when relevant, to the Process Owner, Risk Manager, requesting attorney or Office of General Counsel;
To support other Analysts and the department with a wide range of research, projects and other requests ad hoc;
Ensure the timely and efficient processing of requests;
Ensure accuracy in searching and reporting tasks;
Contribute to process, procedure, and technology improvements to ensure process efficiency;
Coordinate with Analysts and other team members in order to meet deadlines, time-sensitive issues and other challenges;
Supporting identifying and resolving confidential information issues, implementing information barriers and document security processes;
Manage requests and matter opening as part of the NBI and in accordance with the established policies and instructions
Lead and coordinate the European Change Management workstream
Work closely with Central Change Management and Training Team, EU FFT Lead, Regional Process Leads, Subject Matter Experts, Regional Implementation Team as well as key business stakeholders and external providers
Develop and deliver of change strategy through engagement with the program’s significant number of stakeholders
Set up and coordinate the Change Network and lead the New Ways of Working activities
Conduct impact analyses, assess change readiness, identify and manage key stakeholders. Focus specifically on understanding, translating, and communicating the finance and accounts team-specific impacts of the project
Coordinate regionalization and adaptation of collateral for, the 'A day in the life of…' (DILO) business engagement activity
Support to create, update, and execute project, change and communication plans ensuring the changes brought about by the program are communicated and understood at all levels
Understand interdependencies between technology, operations, and business needs
Promote the business vision with a benefit framework that links adoption of change to successful business outcomes. Inspire the business users to adopt and see the benefits of the changes that they will be part of
Identify and managing anticipated resistance to change
Produce pricing estimates (including rate cards, blended rate calculations, other pricing calculations) based on the firm’s established rates and pricing methodologies
Liaise and work with members of the Business Analysis Team, Accounting Systems team, Revenue team and Europe Proposals Team to produce these estimates
Prepare other supporting information such as financial reports showing historic billings to clients
Use Reporting Portal, Elite or Excel for ad-hoc data requests
Suggest (and implement, where appropriate) process improvements, including automating reports where appropriate
Communicating our pricing approach to members of the Europe Proposals Team and others
Set-up of the team of internal Dentons Trainers ensuring a knowledge transfer and management of their learning process (onboarding, basic orientation, system trainings, TTT, Q&A,…)
Regionalization of the Training materials received from the Global Training Team. Including regional and local system customisations, configuration and integrations for the training sessions
Training delivery to the Europe region
Training feedback preparation, execution and analysis
Post training accompaniment and follow up – evaluation and monitoring. Development reviews to assess the success of the training effort (measuring training outcomes, feedback analysis, KPIs interpretation, identifying the risks, necessities, …)
Supporting Training Logistic management (agreeing on the training tools and methodology, preparation and segmentation of the training sessions by profiles/roles/groups/users, scheduling the trainers and training sessions, sending invitations, ensuing the correct environment, data etc)
Support and deliver business engagement activities where required e.g. system demonstrations (DEMOS) or change network training
Close collaboration with Europe Training Lead, Subject Matter Experts, Regional Process Leads, Business
Analyst and Global Training Team
Stakeholder collaboration – collaborate with key stakeholders and stakeholder groups to ensure that the training solution meets the necessary needs
Risk and Issue Management: identify risks and issues
Report on qualitative and quantitative metrics about training
Identification of individuals both to become trainers and to be trained
Preparation of training frameworks – deliver all training activities to support SIT, UAT and End Users in line with program timelines
Identification of the needs for additional training channels e.g., e-learning platforms, gamification
Change Management Team support focused on the training aspects: training strategy, change readiness, stakeholders’ management etc
Review intake request to ensure completeness of information regarding the matter for the new or existing client;
Conduct research on new intake requests against Dentons’ conflicts database and other resources;
Data entry, search, and analysis of data into the Dentons’ conflicts and new matter intake systems in accordance with Dentons’ policies and procedures;
Conduct research via external sources to establish corporate structures and management profiles;
Verifying that all conflicts checks are complete, consistent, and accurate and adhere to established standards and procedures for all conflicts of interest searches performed Firm-wide;
Reaching out to other Dentons regions to obtain conflict clearances across Dentons worldwide;
Follow-up on conflict issues with the appropriate stakeholders. ;
Perform data analysis and identify possible issues and notify the requesting attorney or other appropriate party as needed;
As and when required, conducting anti-money laundering refresh of due diligence for existing clients;
Identification and escalation of sanctions and reputational issues;
Identification and resolution of legal and commercial conflict issues in accordance with Firm policies and local regulatory requirements;
Identify and escalate conflicts and unresolved issues to the Team Leaders and when relevant to the Process Owner, Risk Manager, requesting attorney or Office of General Counsel;
Assist the department with a wide range of research and other requests as may be assigned;
Ensure the timely and efficient processing of requests and their processing;
Ensure accuracy in searching and reporting tasks;
Contribute to process, procedure, and technology improvements to ensure process efficiency;
Coordinate with other Analysts and other team members in order to meet deadlines, time-sensitive issues and other challenges;
Identifying and resolving confidential information issues, implementing information barriers and document security processes;
Reviewing engagement letters, outside counsel terms and other engagement terms/contracts;
Supporting the team and risk management on various tasks and projects, such as client terms review, technology upgrades, team training, policy drafting etc.;
Manage requests and matter opening as part of the NBI and in accordance with the established policies and instructions
Review intake request to ensure clarity regarding the matter for the new or existing client and dealing with matter opening issues considering local legal requirements as applicable;
Follow-up on AML related issues with Partners, Process Owner Risk Manager, Office of General Counsel as well as other personnel as necessary;
Perform data analysis and identify possible issues and notify the requesting attorney or other appropriate party as needed;
Conducting client due diligence of varying levels of complexity, across a range of sectors, practices, and selected jurisdictions;
Conducting anti-money laundering refresh of due diligence for existing clients;
Ensuring anti-money laundering, sanctions and other risk checks have been carried out for new and existing clients in compliance with the Firm policy and applicable regulatory requirements, and that relevant data is properly entered and maintained on the Firm’s systems;
Ensure the timely and efficient processing of AML requests and their processing;
Ensure accuracy in searching and reporting tasks;
Coordinate with other Analysts and other team members to meet deadlines, time-sensitive issues, and other challenges;
Handling complexity protection of confidential information issues, managing information barriers and document security processes;
Supporting the team and risk management on various tasks and projects
Upload candidates to the ATS and update candidate status
Originate and maintain data in the ATS and other systems to enable accurate reporting/metrics
Schedule and coordinate high volumes of tasks related to recruitment process like: sharing information with candidates, recruitment agencies, hiring managers, and interviewers
Arrange room bookings and video conferences
Provide regular updates to the Recruitment Managers and Head of Recruitment regarding the status of interview requests
Arrange online psychometric exercises and behavioral preference questionnaires, track candidate progress, and provide updates and reports to the relevant Recruitment Manager/Head of Recruitment of the results in a timely manner
Process HR invoices, ensuring that all invoices are correctly coded, tracked, and processed in a timely manner
Ensure that all work assignments are completed within the service level agreements
Coordinate and produce terms and conditions for business, including assisting in running the annual exercise confirming terms held are up-to-date
Produce pricing estimates (including rate cards, blended rate calculations, other pricing calculations) based on the firm’s established rates and pricing methodologies
Liaise and work with members of the Business Analysis Team, Accounting Systems team, Revenue team and Europe Proposals Team to produce these estimates
Prepare other supporting information such as financial reports showing historic billings to clients
Use Reporting Portal, Elite or Excel for ad-hoc data requests
Suggest (and implement, where appropriate) process improvements, including automating reports where appropriate
Communicating our pricing approach to members of the Europe Proposals Team and others
Create a practical and innovative firmwide multi-year learning strategy with a clear delivery framework
Primary focus on firmwide Leadership Development as well as accountability for specific regional programming in select regions including: Australasia, Europe, Africa and Latin America
Engineer learning and growth essentials into the moments that matter in the employee, associate and Partner careers
End-to-end ownership and project management of firmwide learning programs: from needs analysis stage, to management and delivery of learning
Manage learning and development teams in select regions to ensure accomplishment of objectives and the best use of resources across locations
Create a Learning and Development COE and enable sharing of best practices and co-creation of program that benefit the entire firm
Lead learning strategy with data and analytics
Manage internal and external relationships with key stakeholders, including L&D Providers
Analyze and leverage existing e-learning platform and virtual content Develop global learning & development communications, including our Global Hub and monthly newsletters
Manage operationally Finance services delivery for UKIME based on agreed KPIs/SLAs
Leading continuous process improvement initiatives to drive efficiency and service quality
Engaging and working with all relevant stakeholders and internal clients, to deliver quality services
Managing team of middle level leaders to: ensure departmental work is completed in an accurate and timely fashion ; support and develop direct reports to ensure they have the skills to manage their teams and meet technical demands of their roles
Being responsible for people and team management (recruitment and onboarding, performance reviews, in conjunction with UKIME Finance managers, providing feedback, developing and motivating the team, overseeing and managing any work performance issues which may arise within the team)
Participating in preparation and monitoring of performance against the UKIME DBSE finance budget and report to UK Heads of Finance
Building effective relationships with internal clients, i.e. Dentons UKIME offices and facilitate communication between DBSE teams and UKIME clients
Working with management team and local Finance teams to drive continuous improvement
Ensuring that all processes are managed in line with respective local law and regulations
Bringing innovative solutions and tools (AI, digitalisation)
Working closely with the Global CRM and Engagement Senior Manager and in consultation with the Global Director of Digital Marketing develop a CRM plan for the Europe and UKIME regions of Dentons, in consultation with global and regional stakeholders
Promote and champion global CRM best practices, disseminate knowledge and deliver presentations to the various stakeholders covering for example commercial benefits to CRM, data insights reporting, data collection and segmentation
Manage the firm's CRM tool (Interaction), process improvement activities and data quality management via onshore and offshore data stewarding operations
Manage the Europe and support the UKIME CRM team when required and liaise closely with the email marketing and insights teams to make a substantial contribution to the effective execution of the digital strategy and execution of the firm's transformational Client & Marketing strategy
Manage CRM performance reporting and data-based insights reporting for Europe and UKIME, contributing to digital function performance reporting as appropriate
Determine a clear scope of work for the Europe and UKME regions, with input from the UKIME team, that aligns with North America and globally in liaison with relevant key stakeholders to ensure harmonisation of digital channel marketing strategies, resourcing and plans including management of SLAs where necessary
Undertake special projects requiring CRM support liaising with senior stakeholders including but not limited to combinations, global and regional campaigns and regional initiatives as required
Contribute to data privacy / GDPR risk management across Europe and UKIME working closely with Dentons Data Privacy Lawyers, the Risk team, the Business Security team and relevant regional stakeholders
Oversee the day-to-day management of IKS, the firm's offshore data cleansing service, to ensure the vendor conforms to the firm’s business processes in an effective and timely manner, and with the onshore team, undertake periodic spot checks of quality of work. Also, support the management of the LexisNexis InterAction and Fellsoft vendor relationships
Manage the development, production and distribution of relevant reports as required
Build strong relationships with key business stakeholders, including: Leadership; Partners/ Lawyers; IT; Risk; Business Development; Secretaries, Digital Marketing colleagues
Oversee development & maintenance of protocols and documentation relating to your role/team
Working closely with Government team, to embed best practice across the entire proposals process. This will include:
- Project managing and producing tenders, including organizing and facilitating meetings and ensuring that all deadlines are met, including the submitting of tenders on portals
- Creating high quality, tailored content and documentation that adds value and ensures the tenders are fully compliant, bespoke and maximize scoring
- Working closely with compliance and pricing teams to ensure best practice approaches are reflected in proposals
- Presentation coaching that improves the performance of pitch teams
- Gathering tender feedback and acting on it accordingly to constantly improve the way in which we bid
Account Management:
- Organising and assisting with the administration of our internal/external government training programmes
- Preparing KPI reports
- Attending regular CST meetings and brainstorming sessions
BD systems and reporting:
- Maintaining the central proposals management system and process to ensure the efficient and timely production of proposals and reports
- Inputting into monthly reports to show the firms proposal performance against agreed targets. Ensuring that all opportunities are logged centrally will be a key element of this
Monitoring the process to capture and review content for proposals, including maintaining experience lists and CVs for the practice:
- Inputting into the review on an ongoing basis proposal templates, structures and content to ensure consistency and best practice
- Keeping up-to-date with market best practice
- Active involvement with appropriate sector and firm-wide projects as and when they arise
Coordinate and administer Dentons Business Services benefits (regular contact with vendors, answering employees’ quarries, evaluating benefits package)
Provide guidance to recruitment regarding correct role placing within organizational structure and salary benchmarking
Provide advice and consulting to managers and employees in C&B area as needed
Coordination of salary review cycle for dedicated region
Cooperation with Mercer on salary survey data submissions, market surveys
Defining salary benchmarks for new roles and adjusting those for existing ones
Regular headcount reports to the board and other people analysis as needed
Sending monthly reports to other Dentons offices detailing UKIME's outstanding A/R
Updating monthly reports from other offices regarding the status of their outstanding A/R
Chasing of UKIME Partners and F/E about the status of these invoices
Working together with other regions to make sure our collective A/R is recorded in a timely manner so that invoices are not "missed" when billing the client
Ongoing review of unbilled UKIME files where UKIME are assisting another Dentons office to ensure invoices are raised and sent to the engaging Dentons office for billing to the end client
Monitoring new working together matters for known inter-office issues and alerting the UKIME fee earners to these
Dealing with and resolving invoicing issues from other Dentons offices
Reviewing unbilled work and A/R where the Dublin and Cairo offices are working with offices within the UKIME verein
Reviewing the partner credit allocations on each working together file to ensure they are set up correctly and notifying management if there are any abnormalities
Managing the Working Together Inbox
Reviewing, streamlining and improving the working together process
Be involved in the testing of the new Intra Verein Billing (IVB) system
Assisting with questions about IVB post role out
Assisting and guiding the Corporate team on large multi-jurisdictional deals which includes liaising closely with the Legal Project Managers for reporting, logging and checking overseas invoices, advising on billing formats and any tax related issues
Provide general assistance to the UK Revenue Manager with ad hoc project work, as and when required
Comply with the firm's policies and any other legal obligations, and effectively manage risks to the firm where those risks relate to this role
Performing day-to-day tasks connected with billing process (preparation of proformas / drafts, issuing final invoices to the clients / recording of invoices in Elite, sending out invoices to Clients, submission of e-billed invoices in e-billing platforms), ad hoc tasks and support coordination of billing process for the assigned Partners
Generation of various WIP reports for the Billing Team members
Resolving standard client queries related to billing process
Regular monitoring of own KPI's
Ensure inputs received from Partners are stored in the system
Support in finding improvements of the billing process
Taking part in the general projects and initiatives
Ensuring quality standards are being met / service excellence
Supporting colleagues and resolving standard cases to meet Client satisfaction
Knowledge sharing / Training for Junior and Intern
Ensuring professional relations Collaborate with Local Finance Teams Following, creating and maintaining work instructions
Comply with the firm's policies, internal procedures, and any other legal obligations, and effectively address risks to the firm where those risks relate to this role
To produce monthly, bi-monthly, quarterly, half yearly and annual reports to specific requirements for various clients according to agreed timetable
To liaise and work with other members of Business Analysis Team, Accounting Systems team, Revenue team, Marketing team and Partners/fee earners to produce these reports
To provide client information to Risk teams, Marketing teams, Financial Controllers and partners as requested
To provide information on partners’ financial results with respect to their client relationship, project management and billing credits to the requesting parties
To prepare Top clients lists as requested
To use Reporting Portal, Elite or Excel for ad-hoc data requests
To suggest (and implement, where appropriate) process improvements, including automating reports where appropriate
To support the Business Analysis Team in other reporting tasks performed by the team
Upload candidates to the ATS (AllHires) and update candidate status
Originate and maintain data in the ATS and other systems to enable accurate reporting/metrics
Schedule and coordinate high volumes of tasks related to recruitment process like: sharing information with candidates, recruitment agencies, hiring managers, and interviewers
Arrange room bookings and video conferences
Provide regular updates to the Recruitment Managers and Head of Recruitment regarding the status of interview requests
Arrange online psychometric exercises and behavioral preference questionnaires, track candidate progress, and provide updates and reports to the relevant Recruitment Manager/Head of Recruitment of the results in a timely manner
Process HR invoices, ensuring that all invoices are correctly coded, tracked, and processed in a timely manner
Ensure that all work assignments are completed within the service level agreements
Coordinate and produce terms and conditions for business, including assisting in running the annual exercise confirming terms held are up-to-date
Managing the financial & management accounting, budgeting, and forecasting needs for the Global Programs including the Firmwide Finance, Talent, Risk and Controls Programs
Liaison between Program Directors, the Global Finance team and Regional Finance Teams
Promote, introduce, install and develop systems to efficiently manage project accounting services of the wider firm
Management of the central contracts database
Provide input to Manage and support the maintenance and continuing development of existing finance systems
Manage Project invoices, review, approval, logging and processing through the Firms invoice management tool
Liaising with Vendors and Dentons budget holders to resolve invoice queries / disputes
Supporting the Program Directors with program Budgeting
Tracking actuals spend against budget and advising on actual or projected overspends continuous
Preparing regular forecasts and reforecasts as required
Highlight any finance related risks against Projects, Programs or Portfolios
Managing the Contracts database
Production of ad hoc Program reporting
Month end / Year end processing including accruals management
Responsible for project accounting system audit processes and communications with firm’s auditors
Manage operationally Finance services delivery for UKIME based on agreed KPIs/SLAs
Leading continuous process improvement initiatives to drive efficiency and service quality
Engaging and working with all relevant stakeholders and internal clients, to deliver quality services
Managing team of middle level leaders to: ensure departmental work is completed in an accurate and timely fashion ; support and develop direct reports to ensure they have the skills to manage their teams and meet technical demands of their roles
Being responsible for people and team management (recruitment and onboarding, performance reviews, in conjunction with UKIME Finance managers, providing feedback, developing and motivating the team, overseeing and managing any work performance issues which may arise within the team)
Participating in preparation and monitoring of performance against the UKIME DBSE finance budget and report to UK Heads of Finance
Building effective relationships with internal clients, i.e. Dentons UKIME offices and facilitate communication between DBSE teams and UKIME clients
Working with management team and local Finance teams to drive continuous improvement
Ensuring that all processes are managed in line with respective local law and regulations
Bringing innovative solutions and tools (AI, digitalisation)
Coordinate and administer Dentons Business Services benefits (regular contact with vendors, answering employees’ quarries, evaluating benefits package)
Provide guidance to recruitment regarding correct role placing within organizational structure and salary benchmarking
Provide advice and consulting to managers and employees in C&B area as needed
Coordination of salary review cycle for dedicated region
Cooperation with Mercer on salary survey data submissions, market surveys
Defining salary benchmarks for new roles and adjusting those for existing ones
Regular headcount reports to the board and other people analysis as needed
- Review the quarterly Key Performance Indicator (KPI) reports with the internal team and resolve matters with data issues in a timely manner ahead of client deadlines
- In coordination with the Key Administrative Specialist, run weekly and monthly data hygiene checks ahead of the quarterly KPI reports to identify missing or inaccurate data. Liaise with Fee-Earners and Practice Support Executives on the resolution of issues (key responsibility)
- Ensure matter teams update data in relevant systems and/or send to relevant team to update and coordinate/provide support where required
- Run regular open matter reviews and work with partners to decide which matters can be closed
Email mailboxes:
- Co-monitor and manage instruction email mailboxes
- Monitor incoming instructions for consistently missing key data so this can be raised and resolved with the client
- Ensure client instructions are actioned by the relevant parts of the firm
Collections and Billing:
- Support finance teams in monitoring costs and budgets
- Support finance teams to source missing information when billing
- Regularly monitor missing budgets and pro-actively follow-up with individuals to resolve
Administrative process:
- Support the production of internal training and guidance material
- Manage access to the Internal Client Portal for Dentons users and ensure relevant process documents and videos uploaded to the Portal are accurate and reflect the latest version
- Promote internal firm knowledge of the key client matter management systems, and demonstrate the key functionalities, provide guidance to and support those who require access e.g. Elite Enterprise, Apperio and High Q
Client Team Help & Support:
- Become a key internal point of contact for questions around matter data processing, admin and updating matter information
- Support questions relating to billing guidelines and invoicing and for matter opening and closure
Working closely with Government team, to embed best practice across the entire proposals process. This will include:
- Project managing and producing tenders, including organizing and facilitating meetings and ensuring that all deadlines are met, including the submitting of tenders on portals
- Creating high quality, tailored content and documentation that adds value and ensures the tenders are fully compliant, bespoke and maximize scoring
- Working closely with compliance and pricing teams to ensure best practice approaches are reflected in proposals
- Presentation coaching that improves the performance of pitch teams
- Gathering tender feedback and acting on it accordingly to constantly improve the way in which we bid
- Ensuring the smooth delivery of commitments promised in successful proposals
Account Management:
- Organising and assisting with the administration of our internal/external government training programmes
- Preparing KPI reports
- Attending regular CST meetings and brainstorming sessions
BD systems and reporting:
- Maintaining the central proposals management system and process to ensure the efficient and timely production of proposals and reports
- Draft announcements of significant wins to be communicated internally
- Inputting into monthly reports to show the firms proposal performance against agreed targets. Ensuring that all opportunities are logged centrally will be a key element of this
Monitoring the process to capture and review content for proposals, including maintaining experience lists and CVs for the practice:
- Inputting into the review on an ongoing basis proposal templates, structures and content to ensure consistency and best practice
- Keeping up-to-date with market best practice
- Active involvement with appropriate sector and firm-wide projects as and when they arise
- Gathering input from HMG team for Directory submissions. Preparing first drafts of submissions
Supporting the UKIME TD team with the co-ordination and administration of training courses and events by scheduling dates with internal or external instructors, advertising programmes to delegates via e-bulletins, creating joining instructions, booking venues, organising required materials or equipment
Using SAP SuccessFactors (Dentons Learning Management system) to manage the above end to end training administration and processes including monitoring bookings/requests, attendance records, feedback surveys
Production of SuccessFactors reports as required
Support end users of SuccessFactors with guidance to problem solve or assist with self-service functions
Providing first line information in response to all TD enquiries from Dentons UKIME staff via the TD mailbox or escalation of queries to relevant team or TD manager
Support TD coordinator in processing all TD invoices to obtain appropriate authorization and reconciling the TD budget tracker against monthly financial reports
Support TD team by acting as moderator during live webinars on Zoom or MS Teams – including testing audio/video set up, monitor chat box, set up and run polls, break out rooms
Provide system admin support for other Talent Development/digital learning platforms including Percipio, 360 degree feedback, psychometrics (e.g. Insights, MBTI, DISC) creating accounts or reporting as required
Co-ordinate content updates to TD portal pages as directed by TD team
Provide ad hoc admin support to TD team as required
Dentons Business Services EMEA is a business services centre for Dentons, the world's largest law firm, but don’t worry... you do not need to have legal knowledge!
We want to give you the opportunity to fully develop of your potential range and invite you to our paid internship program in one of the areas: IT, HR, Marketing and Finance
You will definitely find something for yourself
• Creativity is your middle name? Welcome to marketing!
• Are numbers and counting your calling? Finances are waiting!
• Do you see your future as a tech specialist helping others? IT is something for you!
• Are you a natural at discovering others potential and talents? Join our HR team!
Take day-to-day responsibility for specific components of the internal and international data network, routers, switches, and firewall infrastructure
Take responsibility for the development of new initiatives such as networks for new offices, disaster recovery and upgrades as required
Develop and maintain a full understanding of all networks and Firewall technologies supported by the group
Be familiar with all the technologies, ITIL processes and procedures in use within the department
Diagnose LAN/WAN operational problems and provide effective solutions
Provide analysis and planning efforts for LAN/WAN changes that support data integrity and performance
Analyze LAN/WAN network performance data and make recommendations for improvements and optimization, maximizing network availability and ensuring network security
Evaluate the efficiency of the network operations, and make recommendations involving equipment and software efficiency and the need for replacement
Provide users and management with advisory and technical guidance and recommendations to improve network operations, functionality, control, and overall support
Document network topology and site configurations
Analyze existing network procedures for efficiency and effectiveness
Provide second level support for LAN/WAN and escalated issues
Responsible for the Ledger which has the London Partners
Collection of aged debts by telephone with a minimum of 25 calls per day
Be proactive in booking and attending regular meetings with all London Partners, agreeing strategies to collect aged and or difficult debts and ensure all queries are resolved appropriately
Building relationships with Partners and fee earners to ensure collection policy is adhered to
Sending out monthly statements to clients via email
Completing supplier forms from clients
Assisting with the daily banking and identifying BACS, CHAPS and cheque payments
Following up with partners to confirm invoices have been sent out in a timely manner
Work with the ebilling team to ensure invoices are submitted in a timely manner and be aware of any client billing requirements
Maintaining detailed and accurate notes regarding debtors on ARCS accounts system
Providing general assistance to the Revenue team with ad hoc projects, as required
Implement procurement ideas and solutions to meet business needs and achieve cost savings
Contribute to continuous improvement initiatives in procurement activities
Providing regular reports on procurement activities and quality checks on adherence to the region/the firms required standards
Define and communicate governance and compliance priorities, including service level expectations, to the leadership team
Ensure all our vendors are fully compliant on a continual rolling basis with all relevant legislation for UKIME to mitigate contractual risks
Implement the procurement policy and processes in line with best practice, ensuring accurate and auditable records are obtained and kept secure
Assist key stakeholders with managing their relationships with suppliers, assisting them to monitor contractual performance and ensure that opportunities for continual improvement are explored and implemented
To oversee and take the lead on high value, high risk, strategic contracts including supplier engagement, tendering, negotiation, commercial discussions and cost modelling
Collaborate with senior managers to identify commercial risks and drive supplier performance to maximise commercial exposure
Drive the change (training staff, holding presentations on new ways of working etc) and raise the profile of the procurement function internally, evolving the policies and templates and embedding best practice across the firm on all procurement functions
Answer and screen incoming calls, responding to all callers in an efficient, timely and professional manner
Setting up video and conference calls and circulation of information
Maintain an efficient e-filing system and keep files up-to-date and archiving as appropriate
Process expense claims and invoice payments, maintaining proper records to work with the Executive PA's to keep track of spend against budget
Arrange routine travel arrangements including planning and booking flights and accommodation and produce itineraries and financial travel information packs
Complete all general administration tasks in a timely manner
Produce routine PowerPoint presentations and Excel and Word documents
Provide administrative support and work closely with the Executive PA's to ensure support needs are met
Attend meetings to work with the team to bring all aspect of scheduled meetings together
Manage hotel bookings for anyone wishing to stay in London, internationally or locally
On an occasional basis, travel may be required to attend international events organised by the team
To undertake a wide variety of any other duties that may be reasonably required on a day to day basis
contributing across several digital marketing channels and functionalities by working on a campaign and project basis on website management, content marketing, email marketing, social media and analytics
serving as an advocate for digital marketing best practices and social media use and delivering for the Firm internally
managing content for Dentons’ websites and blogs
measuring analytics and campaign results
supporting social media
supporting email marketing and lead generation projects
Zapewnienie wsparcie techniczne pierwszej linii, odpowiadając na pytania użytkowników dotyczące problemów ze sprzętem i oprogramowaniem, przez telefon lub e-mail
Zapewnienie doskonałej obsługę klienta wewnętrznego, zgodną z ustalonymi zasadami w zespole
Rejestrowanie incydentów IT w systemie biletowym
Przestrzeganie lokalnych i regionalnych standardów operacyjnych IT
Możliwość pracy zmianowa w godzinach 8:00-24:00 (praca z domu lub biura)
Proof read all invoices issued, ensuring that all details correspond with Partners' instructions
Liaise with Revenue Controllers with regard to special billing arrangements
Where required, prepare detailed schedules of hours recorded (etc.) to submit with bills
Set up and monitor clients who require e-billing. Ensure correct procedures are followed so that invoices are accepted via e-billing
Assisting the Revenue Controllers by actioning requests which result from meetings with partners – e.g. transferring WIP between files, arranging write offs and closures, and providing billing guides
Provide general assistance to the Revenue Manager with ad hoc project work, as and when required
Comply with the firm's policies and any other legal obligations, and effectively manage risks to the firm where those risks relate to this role
Supporting Data Maintenance team if required (ad hoc)
Assist with the implementation, upgrade, and maintenance of the firm's applications, through technical, analytical, or programming methods
Evaluate individual user software requests; analyzing acceptable solutions that satisfy client needs without sacrificing the stability of firm wide software
Analyse the impact of innovative technology on day-to-day operations/workflow and advise on associated application integration and re-engineering, and architecting efforts
Provide day-to-day support for the firm's DMS and integrated applications, including account setup, server maintenance and configuration. Troubleshooting and performance monitoring
Provide day-to-day support for the firm's SQL systems and applications, including monitoring database functionality to ensure a stable environment as well as diagnosing and resolving database access and performance issues
Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering mitigations where applicable
Adhere to the Dentons' processes and procedures including ISO 9001, ISO27001 and Cyber Essentials +
Adhere to operational delivery of service strategies, process and procedures
Provide first line technical support, answering user queries relating to hardware and software problems, via phone or email
Analyze user problems or enquiries
Follow through to resolution within agreed SLA’s (Service Level Agreements)
Provide excellent customer service, ensure users are able to continue to work
Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering workarounds where applicable
Log all IT incidents and Service Requests on the ticketing system, where appropriate, escalate any issue to third line support in a timely manner
Adhere to local and regional IT operational standards
Adhere to duties as assigned to fully meet the requirements of the position
Be able to work on given shift between 8:00-24:00 (working from home or office)
• Operational support of the Dentons Azure hosted infrastructure, which includes monitoring and response, patch management, and platform optimization
• Monitoring and maintenance of the service monitoring infrastructure
• Maintenance of asset inventories and other operational systems
• Management of service tickets in response to system issues, changes, and new requests
Design, Strategy, and Planning
• Maintain knowledge of Dentons’ strategic business objectives to help ensure that system designs are aligned with overarching firm objectives
• Document and develop in-depth knowledge of the Firms existing IT infrastructure and technology services
• Ensure operational policies and procedures align with global platforms and business requirements
• Work alongside transformation project teams, vendors, and Dentons experts to develop and document innovative platform architectures
• Challenge the “status-quo” to help develop innovative approaches to systems delivery. Think out of the box, and challenge others (vendors and team members) to do the same to come up with the best solutions
• Ensure designs are highly resilient to ensure the availability of systems and to meet defined business requirements
• Remain current with the latest technologies and solutions
Build, Test, Deploy
• Provide hands on assistance during the build, testing, and deployment of solutions
• Develop automation templates, scripts, and processes to enable the efficient delivery of hosting platforms
• Manage and coordinate activities to ensure the successful delivery of solutions
• Ensure solutions are deployed according to defined architectures, aligned with budgets, and fully tested
Operational Support
• Provide operational assistance and oversight in support of both regional and global systems as required
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware/services
• Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems
• Ensure operational procedures are adhered to, including monitoring, disaster recovery
• Help support global platforms by providing hands on support as required
• Help to ensure global platforms kept current with regular application patching and upgrades
• Assist with regional support and integration activities throughout the globe
• Aid with the coordination of operational activities including both internal and external stakeholders
Be first point of contact for a first level, standard HR administration staff queries
Prepare HR reports and maintain all records in HR management system for all staff in the UK (excluding partners)
Monitor the HR shared inbox to ensure that all assigned queries are responded to promptly, directing, and escalating queries as required
Administration for all HR processes, including onboarding, transfer, performance reviews, and renewal of fixed term contracts for Trainees and NQ
Supporting HR Specialists in administration of onboarding and probation process, but also other processes I necessary for other employees in the UK, setting up mid-probation and end of probation review meetings in line with the agreed procedure,
Producing offer letters and contracts for Future Trainees, Trainees and if necessary other employees
Set up and administer the pre-employment screening onboarding processes
Co-ordinating the new joiner induction and associated production of timetables
Producing reference letters including mortgage/tenancy references; employment references; and business visa letters in a timely and accurate manner
Creation of payroll forms, ensuring the necessary approval is obtained from HR Advisory (or other assigned person), and sent to payroll in time for the monthly payroll cut off
Perform admin tasks like arranging business cards for existing staff, updating holiday and other absence queries in absence management system, preparing overtime and unpaid leave requests
Maintain accurate information on the HRIS and other filing systems (e.g. Filesite)
Be a part of Recruitment team who supports activities for UK and Europe Region;
Supporting with full volume recruitment cycle for the executive positions (Marketing, Finance, HR, IT, LegalTech), including networking, screening, and offering candidates;
Leading recruitment processes end to end for junior and regular positions;
Partnering with Hiring Managers to understand hiring goals and create recruiting strategies;
Coordinating the On- boarding process;
Monitoring labor market conditions and suggesting solutions addressing recruitment needs, contributing to DBSE recruitment strategy;
Contributing to local and global TA projects and initiatives
Provide first line technical support, answering user queries relating to hardware and software problems, via phone or email
Analyze user problems or enquiries
Follow through to resolution within agreed SLA’s (Service Level Agreements)
Provide excellent customer service, ensure users can continue to work
Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of progress, driving issues through to resolution, offering workarounds where applicable
Log all IT incidents and Service Requests on the ticketing system, where appropriate, escalate any issue to third line support in a timely manner
Adhere to local and regional IT operational standards
Be able to work on a given shift between 8:00-24:00 (working from home or office)
Being a learning subject matter for all functions within Dentons Business Services: close cooperation with business in regards to development needs and priorities
Cooperating with HR Manager and DBSE Director on developing L&D strategy for DBSE combining local business needs and regional programs in place
Co-designing and executing L&D policy, coordinating yearly budget and expenses
Implementing & coordinating Leadership development programs
Cooperating with external vendors on delivering soft skills workshops & language courses
Coordinating yearly Performance Evaluation for DBSE employees
Responsible for Wellbeing initiatives
Creating, administering, analyzing, and reporting on trainings’ effectiveness to recommend training improvements
Creation, approval and distribution of brand and data protection compliant email marketing collateral in-line with firm policy and procedure, which ensure we comply with data protection and e-communication legislation;
Mailing list creation and targeted building;
Contact suppression reporting and distribution;
Handle user support queries;
Present and deliver training on our best practice campaign management
CRM
The day-to-day CRM activities of the analyst, include:
Undertake regular CRM data and compliance activities;
Cleaning InterAction marketing / mailing lists;
Processing of and reporting on bounce back and unsubscribes;
Analytics, campaign and process measurement and reporting
Assist in the creation, running and interpretation of the department's various data analysis and reporting requirements;
Own and manage the production and distribution of relevant office/region reports
Put forward recommendations to improve systems, processes and procedures;
Build strong relationships with key stakeholders, such Clients & Markets, Marketing and Communications professionals;
Develop and maintain documentation relating to the role and team function;
Participate in the various improvement projects of the department as directed