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OEM Renewal Specialist
Kraków
Wygasła: 24.09.2023
full-time
umowa o pracę
home office work
specialist (Mid / Regular)
Obowiązki:
The OEM Renewal Sales Specialist will be responsible for sales activity relating to established maintenance renewal agreements. Sales activity for the position will follow an agreed upon sales plan which will meet the business goals of maintaining customer base and expanding partner maintenance offerings. The OEM Renewal Sales Specialist will work with the sales and support teams to achieve customer satisfaction, revenue generation, and long-term account goals that align with company vision and values. This position is intended as "after hours" which would be required to deliver the service approx 2pm - 10PM CET
• Renew maintenance contracts for an established Original Equipment Manufacturer
Apply effective technical selling skills that demonstrate product knowledge and the ability to comprehensively present company offerings
• Fully comprehend the current pricing and proposal models
• Demonstrate the ability to carry a business conversation with high-level decision makers
• Maximize all opportunities in the process of closing a sale including increasing revenue and/or new maintenance renewal opportunities
• Maintain accurate sales records through Salesforce (e.g., sales calls, customer contact information, contact responses, contact quotes, closed sales, and follow-up activities)
• Maintain contact with all assigned clients to ensure high levels of client satisfaction
• Build trust, value others, communicate effectively, drive execution, foster innovation, maintain customer focus, collaborate with others, solve problems creatively, and demonstrate highintegrity
• Establish and maintain professional internal and external relationships that meet company core values
• Proactively establish and maintain effective relationships with support staff and cross-functional teams
• Adhere to all company policies, procedures, and business ethics best practices
RAY • ALLEN is looking for a detail-oriented, creative problem solver for our full-time Business Intelligence Analyst II position. The candidate will be part of our Data Engineering team and will be developing and maintaining BI Dashboards primarily using Qlik Sense and helping drive data engineering and data analytics projects. This will involve: gathering requirements, data cleanup, forming ETL processes, creating unique data models, designing mockups, meeting with stakeholders, analyzing data, formulating KPIs, and crafting dashboards and reports
In addition to creating BI Dashboards, you will also be integral in developing and standardizing processes to gather data and/or connect to data sources, automation and scripting, business workflows, and helping the team leads and managers to advance the use of BI tools in their departments. Through effective, accurate, and efficient interpretation of data, you will improve the company’s overall business acumen
You are someone who is eager to learn and seeks out new challenges. You have a knack for problem-solving and consider yourself a creative, curious, and out-of-the-box thinker. You stay meticulously organized in pressure situations. Last but not least, you are a skilled communicator, adept at explaining complex results to non-technical audiences
JOB DUTIES & RESPONSIBILITIES
• Work with internal and external teams to collect, analyze, and report data to meet customer/business needs
• Create ETL process and data models to achieve desired outcome, primarily using Qlik Sense scripting
• Create dashboards, stories, and processes primarily using Qlik Sense
• Work with Product Managers and stakeholders to explore problems and conduct data analysis
• Perform exploratory data analysis and audit reports to locate and resolve errors and discover actionable insights
• Gather and build requirements documents and task out projects
• Create and maintains internal data sets and tables within tools or standard templates
• Create and maintain automation scripts to efficiently gather and transform data
• Drive implementation, training, and adaptation of tools and reports
• Interact with and proactively communicate with teams regarding issues and new ideas
• Support tools and processes for data analysis and reporting
• Document standards and procedures when creating reports
• Use advanced analytical techniques when required
RAY • ALLEN is looking for a detail-oriented, creative problem solver for our full-time Business Intelligence Analyst II position. The candidate will be part of our Data Engineering team and will be developing and maintaining BI Dashboards primarily using Qlik Sense and helping drive data engineering and data analytics projects. This will involve: gathering requirements, data cleanup, forming ETL processes, creating unique data models, designing mockups, meeting with stakeholders, analyzing data, formulating KPIs, and crafting dashboards and reports
In addition to creating BI Dashboards, you will also be integral in developing and standardizing processes to gather data and/or connect to data sources, automation and scripting, business workflows, and helping the team leads and managers to advance the use of BI tools in their departments. Through effective, accurate, and efficient interpretation of data, you will improve the company’s overall business acumen
You are someone who is eager to learn and seeks out new challenges. You have a knack for problem-solving and consider yourself a creative, curious, and out-of-the-box thinker. You stay meticulously organized in pressure situations. Last but not least, you are a skilled communicator, adept at explaining complex results to non-technical audiences
JOB DUTIES & RESPONSIBILITIES
• Work with internal and external teams to collect, analyze, and report data to meet customer/business needs
• Create ETL process and data models to achieve desired outcome, primarily using Qlik Sense scripting
• Create dashboards, stories, and processes primarily using Qlik Sense
• Work with Product Managers and stakeholders to explore problems and conduct data analysis
• Perform exploratory data analysis and audit reports to locate and resolve errors and discover actionable insights
• Gather and build requirements documents and task out projects
• Create and maintains internal data sets and tables within tools or standard templates
• Create and maintain automation scripts to efficiently gather and transform data
• Drive implementation, training, and adaptation of tools and reports
• Interact with and proactively communicate with teams regarding issues and new ideas
• Support tools and processes for data analysis and reporting
• Document standards and procedures when creating reports
• Use advanced analytical techniques when required
The Inside Sales, OEM Renewal Specialist will be responsible for sales activity relating to established maintenance renewal agreements. Sales activity for the position will follow an agreed upon sales plan which will meet the business goals of maintaining customer base and expanding partner maintenance offerings. The Specialist will work with the sales and support teams to achieve customer satisfaction, revenue generation, and long-term account goals that align with company vision and values
Essential Job Duties and Responsibilities
*Renew maintenance contracts for an established Original Equipment Manufacturer
*Apply effective technical selling skills that demonstrate product knowledge and the ability to comprehensively present company offerings
*Fully comprehend the current pricing and proposal models
*Demonstrate the ability to carry a business conversation with high-level decision makers
*Maximize all opportunities in the process of closing a sale including increasing revenue and/or new maintenance renewal opportunities
*Maintain accurate sales records through Salesforce (e.g. sales calls, customer contact information, contact responses, contact quotes, closed sales, and follow-up activities)
*Adhere to all company policies, procedures, and business ethics best practices
Customer Success Managers (CSMs) at RAY • ALLEN develop key, long-term partnerships with clients. The CSM will put forth efforts to maximize client retention, as well as identify and pursue increased revenue streams. Collectively, the position ensures full satisfaction and success for clients utilizing RAY • ALLEN’s RACSystem platform
JOB DUTIES AND RESPONSIBILITIES:
• Develop and maintain extraordinary relationships with existing clients to ensure their satisfaction
and retention
• Effectively manage the IT asset infrastructure for enterprise clients by defining and documenting
the client’s business objectives and definition of success
• Identify metrics through data analysis and audits to demonstrate success with the RACSystem to
maximize client satisfaction
• Educate clients on the value of the overall RACSystem platform and encourage optimal utilization
• Develop successful account strategies and plans through CRM/Salesforce databases so company
resources are used to maximize retention and sales within assigned accounts
• Ensure clients are updated on new product features
• Deliver regular business and operational reviews to senior executives & key business stakeholders
• Provide best practices and industry benchmarking
• Guide clients through significant service milestones such as upgrades and new releases
• Act as a point of escalation for client-based critical issues
• Communicates with Account Managers and others to explain the program and outputs of our tool
• Pulls data from various tools and databases; collects data; performs basic validations
• Supplements and cleanses data when necessary with lookups and basic transformations
• Conducts exploratory data analysis and shares results with BI Analyst and stakeholders through a combination of custom reports, pivot tables, and visual graphing components
• Creates and maintains files and/or databases to store, organize, and map data
• Processes data using our Global Assessment tool and publishes to internal and external audiences
• Presents the application to stakeholders and demonstrates how to navigate through the results
• Collects feedback and refreshes the tool, with help from BI Analyst when necessary
• Interacts and proactively communicates with team regarding issues and new ideas
• Provides feedback to further define and refine our internal processes and Global Assessment tool
The Inside Sales, OEM Renewal Specialist will be responsible for sales activity relating to established maintenance renewal agreements. Sales activity for the position will follow an agreed upon sales plan which will meet the business goals of maintaining customer base and expanding partner maintenance offerings. The Specialist will work with the sales and support teams to achieve customer satisfaction, revenue generation, and long-term account goals that align with company vision and values
Essential Job Duties and Responsibilities
*Renew maintenance contracts for an established Original Equipment Manufacturer
*Apply effective technical selling skills that demonstrate product knowledge and the ability to comprehensively present company offerings
*Fully comprehend the current pricing and proposal models
*Demonstrate the ability to carry a business conversation with high-level decision makers
*Maximize all opportunities in the process of closing a sale including increasing revenue and/or new maintenance renewal opportunities
*Maintain accurate sales records through Salesforce (e.g. sales calls, customer contact information, contact responses, contact quotes, closed sales, and follow-up activities)
*Adhere to all company policies, procedures, and business ethics best practices
The Inside Sales, OEM Renewal Specialist will be responsible for sales activity relating to established maintenance renewal agreements. Sales activity for the position will follow an agreed upon sales plan which will meet the business goals of maintaining customer base and expanding partner maintenance offerings. The Specialist will work with the sales and support teams to achieve customer satisfaction, revenue generation, and long-term account goals that align with company vision and values
Essential Job Duties and Responsibilities:
• Partner with team lead to support program initiatives
• Develop expertise and ownership in OEM processes and tools
• Support leadership in learning and development efforts
• Mentor OEM Renewal Specialist in Essential Skills (ex: the art of communication, organization, and presentation skills, etc.)
• Renew maintenance contracts for an established Original Equipment Manufacturer
• Apply effective technical selling skills that demonstrate product knowledge and the ability to comprehensively present company offerings
• Fully comprehend the current pricing and proposal models
• Lead stakeholder calls and participate in quarterly business reviews (if applicable)
• Demonstrate the ability to carry a business conversation with high-level decision makers
• Maximize all opportunities in the process of closing a sale including increasing revenue and/or new maintenance renewal opportunities
• Maintain accurate sales records through Salesforce (e.g. sales calls, customer contact information, contact responses, contact quotes, closed sales, and follow-up activities)
• Adhere to all company policies, procedures, and business ethics best practices
Customer Success Managers (CSMs) at RAY • ALLEN develop key, long-term partnerships with clients. The CSM will put forth efforts to maximize client retention, as well as identify and pursue increased revenue streams. Collectively, the position ensures full satisfaction and success for clients utilizing RAY • ALLEN’s RACSystem platform
JOB DUTIES AND RESPONSIBILITIES:
• Develop and maintain extraordinary relationships with existing clients to ensure their satisfaction
and retention
• Effectively manage the IT asset infrastructure for enterprise clients by defining and documenting the client’s business objectives and definition of success
• Identify metrics through data analysis and audits to demonstrate success with the RACSystem to
maximize client satisfaction
• Educate clients on the value of the overall RACSystem platform and encourage optimal utilization
• Develop successful account strategies and plans through CRM/Salesforce databases so company
resources are used to maximize retention and sales within assigned accounts
• Ensure clients are updated on new product features
• Deliver regular business and operational reviews to senior executives & key business stakeholders
• Provide best practices and industry benchmarking
• Guide clients through significant service milestones such as upgrades and new releases
• Act as a point of escalation for client-based critical issues