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We’re looking for an experienced and driven Accountant to join our team in our amazing office at Aleje Jerozolimskie 81, right next to the Palace of Culture and Science
If you are the kind of person who is always ready for a new challenge and your fluency in English allows you to communicate with people from all around the world, where you want to work in an ambitious and rapidly growing environment, working with the best clients and the best Beauty and Spa solutions, let's talk!
You’ll be working on solving technical issues and questions worldwide related to: KYC process, Terminal’s onboarding, payouts for partners
Your goal will be to collect all necessary information and data from the customer success teams to solve the ticket either in the first contact or to escalate it to the DEV teams
Resolving the service requests with provided instructions and documentation
Maintain and develop the knowledge-base of known issues, resolutions, F.A.Q and workarounds
Today we’re looking for an Application Support Engineer (2nd/3rd line of support) - a person who'll vigorously support our Customer eXperience (CX) & Software Engineering teams in their never-ending quest to bring unparalleled value to both beauty salons & their demanding customers
This is a full-time, Warsaw-based role and our new Application Support Specialist will join our Warsaw team in our amazing office at Aleje Jerozolimskie 81, right next to the Palace of Culture and Science
While we do have a great office in Śródmieście, we are all currently WFH and are also discussing how and where we will continue working in the post-COVID future. Even though we have yet to fully map out that future, it will be a mix of WFH and office with individual teams determining the best approach for themselves
Regardless of how and where we decide to work, we are looking for someone who will rise to the challenge of working as part of a talented team of passionate product managers, engineers, architects and designers, all of whom ensure that everyone in the team is the best they can be
We are – hand-on-heart! – consider ourselves to be a world-class product development team, so we set the bar high in terms of inviting new team members to come and join us. We look for people who will help drive us to be collected even better than we already are. We don’t require years and years of experience, though that is useful; we’re more interested in skills, mindset and potential. If you’re smart, passionate and imaginative, come solve some technical challenges with us on a global scale
What you will do:
You will collaborate on a daily basis with the Customer Success and Product Development teams
Your goal will be to collect all necessary information and data from the customer success teams to solve the ticket in the first contact or to pass it to the product development teams
Resolving the service requests with provided instructions and documentation
Maintain and develop the knowledge-base of known issues, resolutions, F.A.Q and workarounds
You’ll be working on solving technical issues and questions related to Fresha Ecosystem(marketplace, system for businesses)
You'll collaborate on a daily basis with the Customer Success and Product Development teams
Your goal will be to collect all necessary information and data from the customer success teams to solve the ticket in the first contact or to pass it to the product development teams
Resolving the service requests with provided instructions and documentation
Maintain and develop the knowledge-base of known issues, resolutions, F.A.Q and workarounds
You’ll be working on solving technical issues and questions worldwide related to: KYC process, Terminal’s onboarding, payouts for partners
Your goal will be to collect all necessary information and data from the customer success teams to solve the ticket either in the first contact or to escalate it to the DEV teams
Resolving the service requests with provided instructions and documentation
Maintain and develop the knowledge-base of known issues, resolutions, F.A.Q and workarounds
Today we’re looking for an Application Support Engineer (2nd/3rd line of support) - a person who'll vigorously support our Customer eXperience (CX) & Software Engineering teams in their never-ending quest to bring unparalleled value to both beauty salons & their demanding customers
This is a full-time, Warsaw-based role and our new Application Support Specialist will join our Warsaw team in our amazing office at Aleje Jerozolimskie 81, right next to the Palace of Culture and Science
While we do have a great office in Śródmieście, we are all currently WFH and are also discussing how and where we will continue working in the post-COVID future. Even though we have yet to fully map out that future, it will be a mix of WFH and office with individual teams determining the best approach for themselves
Regardless of how and where we decide to work, we are looking for someone who will rise to the challenge of working as part of a talented team of passionate product managers, engineers, architects and designers, all of whom ensure that everyone in the team is the best they can be
We are – hand-on-heart! – consider ourselves to be a world-class product development team, so we set the bar high in terms of inviting new team members to come and join us. We look for people who will help drive us to be collected even better than we already are. We don’t require years and years of experience, though that is useful; we’re more interested in skills, mindset and potential. If you’re smart, passionate and imaginative, come solve some technical challenges with us on a global scale
What you will do:
You will collaborate on a daily basis with the Customer Success and Product Development teams
Your goal will be to collect all necessary information and data from the customer success teams to solve the ticket in the first contact or to pass it to the product development teams
Resolving the service requests with provided instructions and documentation
Maintain and develop the knowledge-base of known issues, resolutions, F.A.Q and workarounds