Czy macie jakieś informacje na temat pracy w tej firmie? Jak wygląda atmosfera? Czy wynagrodzenie jest dobre? Czy są jakieś benefity? Jakie są warunki pracy? Z góry dzięki!
Brak treści. Ta firma nie uzupełniła zakładki “O firmie”.
Rekrutacje prowadzone przez firmę:
Wszystkie (22)Aktualne ( 0 )Archiwalne ( 22 )
Pracownik w dziale obsługi klienta
Warszawa
Wygasła: 24.09.2022
pełny etat
umowa o pracę
specjalista (mid)
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Associate – Polish, German and English Language
Austria, Wiedeń
Wygasła: 11.09.2022
pełny etat
umowa o pracę
specjalista junior / mid / senior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Associate – Polish, German and English Language
Austria, Wiedeń
Wygasła: 11.09.2022
pełny etat
umowa o pracę
specjalista junior / mid / senior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Team Lead - English Language
Warszawa
Wygasła: 09.09.2022
pełny etat
umowa o pracę
kierownik/koordynator
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Associate - English Language
Warszawa
Wygasła: 09.09.2022
pełny etat
umowa o pracę
specjalista junior / mid / senior
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Customer Service Associate - English Language
Taneczna 18A, Ursynów, Warszawa
Wygasła: 19.08.2022
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
The role in a nutshell:
Bring your customer-first attitude to Totolotek as a Customer Service representative.The sheer pace and power of the live events and entertainment you will be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company
You will be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day
Are you looking for a fantastic opportunity to develop your skills? Are you a flexible, driven and solution-oriented person with an open mindset? Are you a real people’s person with amazing customer service skills?
Seize the opportunity and find out more about us!
We are looking for real team players to be a part of Entain and provide professional support to our customers
What you will be doing:
Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Games) as well as cashier related matters
Assessing individual issues and taking proper action to ensure customer needs are met
Working in coordination with other teams based at various locations that share similar goals
Escalating system anomalies and general issues faced by customers to the relevant party
Understanding Standard Operating Procedures and delivering service / quality standards to agreed level
Focus on people, attitude, and development of team members
Understanding and explaining results and following up with actions
Providing feedback on results and task completion, encouragement and recognition for outstanding performance
Conducting meetings with the agents on a regular basis in order to provide feedback, discuss performance and development areas
Delivering monthly team meetings in order to discuss the team performance, the future opportunities and strategic plans, important updates for the team and CS department
Acting as a role model and setting a good example
Giving others the opportunity to put forward and elaborate ideas
Working in co-operation with shift leaders, management and the CS Analyst to advise about the most efficient and effective way how to lead people towards our quality and productivity goals
Encouraging others to develop by delegating tasks and responsibilities to them
Continuously looking for opportunities to improve efficiency and effectiveness
Participating on projects, investigating and taking actions to meet the customers’ current and future needs
Cooperating with other departments to ensure consistency within all departments