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Oversee the day-to-day operation of the unified communications systems, call center systems and integrations, carrier services, and infrastructure technologies
Serve as a SME for our UC and CC platforms and understand the capabilities and restrictions of the Ring Central/CXOne platforms
Experience acting as point of contact for carrier providers and the organization to schedule installations, activations, deactivations and testing of services/hardware
Point of contact for telecommunications incidents, requests, and maintenance, participating in an on-call rotation
Maintain documentation regarding RingCentral and the company’s voice infrastructure
Manage a wide variety of UC & Telephony systems including PBX/VoIP systems, SIP services, IVRs, auto attendants, RingCentral, Microsoft Teams, conferencing, fax systems, wireless, IOT, cloud platforms and emerging technologies
Implementing, developing, and refining process improvements as it relates to the company voice infrastructure
Communicate with end users on defining RingCentral reports
Develop and gather reports in RingCentral and coordinate with Business leaders and teams to establish solutions and improvements
KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Software Engineer II
Imagine that you are part of our Agile Team working with desktop projects using .Net enriching the system with new capabilities and tweaking existing solutions with outside-of-the box features using English every day in communication with KLDiscovery Ontrack employees in the US, UK and across Europe working with your managers, not for them
You will be responsible for the development of ReadySuite application allowing users to load, view, validate, and perform quality control for document volume and production sets. Law firms, service providers, consultants and corporations all use ReadySuite to assist their e-discovery work flow when handling documents
Develop automated processes for the application release/deploy pipeline
As-needed deployments to development environments
Scheduled deployments to internal validation environments
Deployments to all production environments
Participate in technical and design discussions with peers to plan out solutions
Seek and participate in personal development opportunities to maintain a detailed knowledge of industry standards, engineering best practices, and business needs
Provide Technical Support - bug fixes and implement enhancements to applications in Production within defined SLA
Design, develop and deploy solutions as the sole and principal engineer
This requires a full understanding and following of the data recovery process and procedures. This also requires the proper use and understanding of our software tools and systems as needed to diagnose and analyze the Operating System’s logical data structures. A full in-house data recovery training program and ongoing learning is an integral part of the role
The person should have the flexibility to support other teams within the data recovery engineering, such as Clean Room or shipping and receiving
An understanding of electronics and experience with manual work and soldering would be beneficial in the area of repairing smartphones and tablets
Achieve monthly revenue targets by responding to customer requests, providing status updates, preparing quotes, entering orders, selling company services and resolving customer problems. This requires a complete understanding of the data recovery process, good communication skills and the ability to work well with internal departments
Answer and respond to customer service calls through the CSR queue. Acquire and maintain knowledge needed to assist with all types of customer service inquiries. Work with CSR team to ensure queue coverage is always available
Assist with jobs when they arrive by processing job paperwork, scanning and updating information in Sales Logix and contacting customers when necessary to complete information
Perform professional and sell-oriented calls to customers during various stages of the data recovery process including presale callbacks on contracts sent and calls on jobs in quote sent status
Assignments that could include handling software calls, providing emergency backup for receptionists and process improvement initiatives
Takes on additional responsibilities as required or assigned
Provide back-up to any DSR that is out of the office or is unavailable
Respond to customer requests, provide status updates, prepare quotes, enter orders, and resolve customer problems
Good communication skills and the ability to work well with internal departments
Answer and respond to customer service calls through the CSR queue
Work with CSR team to ensure queue coverage is always available
Assist with jobs when they arrive by processing job paperwork, scanning and updating information in Sales Logix and contacting customers when necessary to complete information
Perform professional and service-oriented calls to customers during various stages of the data recovery process including presale callbacks on contracts sent and calls on jobs in quote sent status
Takes on additional responsibilities as required or assigned
Test, refine, and document programs including various types of testing - unit testing, integration testing, system and workflow testing, acceptance testing, regression, performance and exploratory testing
Design and execute system tests. Work with others to enhance System Testing best practices within the department
Develop automated builds and release pipelines
Demonstrate knowledge about build automation within their project
Create and execute basic automated tests
Utilize coding standards
Seek and participate in personal development opportunities to maintain a detailed knowledge of industry standards, engineering best practices, and business needs
Provide product metrics that are beneficial to the business
Create design and user documentation as needed
Provide Technical Support - bug fixes and implement enhancements to applications in Production within defined SLA
Assist in information gathering and architecting solutions to fulfill various functional and performance requirements, including but not limited to storage, networking, VoIP, and other pieces of infrastructure and systems
Implement/maintain network security controls
Participate in the on-call rotation
Interact closely with KLDiscovery teams to understand needs and develop, implement, and communicate network design and support
Triage, investigate and troubleshoot issues by determining root cause and remediate issues and take proactive measures to prevent future occurrences
Adhere to change management procedures, including review, coordination, communication, implementation, and follow-up procedures as they relate to KLDiscovery and industry standard best practices
Demonstrate the ability to work in a highly visible, fast paced environment with minimal supervision and major responsibility
Stay up to date with technology and best practices where applicable, including but not limited to security, performance, and value
Document systems designs, configuration, and troubleshooting guidance by writing and visualizing relevant information and creating environmental handbooks
Communicate updates and issues in a direct and timely manner via email, phone, tickets, and in person
Meet or exceed completion dates and requirements of projects and milestones
Must be able to travel via conventional means including local, regional, and/or international travel
Develop automated processes for the application build pipeline
Develop automated processes for the application release/deploy pipeline
Develop automated processes and procedures for initial environment configuration, including infrastructure automation
Utilize, communicate and enforce coding standards
Seek and participate in personal development opportunities to maintain a detailed knowledge of industry standards, engineering best practices, and business needs
Provide Technical Support - bug fixes and implement enhancements to applications in Production within defined SLA
Work in a team or with multiple organizational departments in a dynamic and rapidly changing environment
Komunikacja oraz obsługa użytkowników w języku angielskim, za pomocą dostępnych narzędzi takich jak: telefon/email/system ticketowy
Diagnozowanie oraz rozwiązywanie bieżacych problemów zgłaszanych przez użytkowników, klasyfikowanie zgłoszeń oraz przekazywanie raportów o zaistniałych usterkach do innych zespołów
Stosowanie zdefiniowanych procedur w odpowiedzi na zgłoszenia użytkowników oraz rozwiązywanie kwestii wymagających pilnego wsparcia w oparciu o wspomiane procedury
Praca w trybie zmianowym (wsparcie 24/7)
Praca w międzynarodowym środowisku o przyjaznej kulturze organizacyjnej
As Service Desk Support Agent (24/7 shift work), you will work as a part of the IT Team
You will receive, troubleshoot, process and resolve Support Requests and Incidents using support tools, and will have direct access to 2nd level support for issues that require escalation. The majority of support will be provided via the telephone with the use of remote administration tools. The IT Service Desk Technician will learn and apply Service Desk procedures, manage incidents through resolution and perform technical and non-technical tasks. You will be responsible for keeping up to date with new technologies in order to provide effective support for the environment
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Helpdesk/ Service Desk Support Agent
Sobieskiego 11, Katowice
Wygasła: 06.07.2022
pełny etat
umowa o pracę
praca zdalna
młodszy specjalista (Junior)
Obowiązki:
Komunikacja oraz obsługa użytkowników w języku angielskim, za pomocą dostępnych narzędzi takich jak: telefon/email/system ticketowy
Diagnozowanie oraz rozwiązywanie bieżacych problemów zgłaszanych przez użytkowników, klasyfikowanie zgłoszeń oraz przekazywanie raportów o zaistniałych usterkach do innych zespołów
Stosowanie zdefiniowanych procedur w odpowiedzi na zgłoszenia użytkowników oraz rozwiązywanie kwestii wymagających pilnego wsparcia w oparciu o wspomiane procedury
Praca w trybie zmianowym (wsparcie 24/7)
Praca w międzynarodowym środowisku o przyjaznej kulturze organizacyjnej
As Service Desk Support Agent (24/7 shift work), you will work as a part of the IT Team
You will receive, troubleshoot, process and resolve Support Requests and Incidents using support tools, and will have direct access to 2nd level support for issues that require escalation. The majority of support will be provided via the telephone with the use of remote administration tools. The IT Service Desk Technician will learn and apply Service Desk procedures, manage incidents through resolution and perform technical and non-technical tasks. You will be responsible for keeping up to date with new technologies in order to provide effective support for the environment
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Junior Data Recovery Engineer
Sobieskiego 11, Katowice
Wygasła: 19.06.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
Use software tools to find data, repair logical damages and recover customer data on storage media of all types
Work within an international team of software developers and IT experts
Setup of network and hardware server equipment
Advise customers on the technical details of data recovery
Komunikacja oraz obsługa użytkowników w języku angielskim, za pomocą dostępnych narzędzi takich jak: telefon/email/system ticketowy
Diagnozowanie oraz rozwiązywanie bieżacych problemów zgłaszanych przez użytkowników, klasyfikowanie zgłoszeń oraz przekazywanie raportów o zaistniałych usterkach do innych zespołów
Stosowanie zdefiniowanych procedur w odpowiedzi na zgłoszenia użytkowników oraz rozwiązywanie kwestii wymagających pilnego wsparcia w oparciu o wspomiane procedury
Praca w trybie zmianowym (wsparcie 24/7)
Praca w międzynarodowym środowisku o przyjaznej kulturze organizacyjnej
As Service Desk Support Agent (24/7 shift work), you will work as a part of the IT Team
You will receive, troubleshoot, process and resolve Support Requests and Incidents using support tools, and will have direct access to 2nd level support for issues that require escalation. The majority of support will be provided via the telephone with the use of remote administration tools. The IT Service Desk Technician will learn and apply Service Desk procedures, manage incidents through resolution and perform technical and non-technical tasks. You will be responsible for keeping up to date with new technologies in order to provide effective support for the environment
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Associate Data Recovery Engineer
Sobieskiego 11, Katowice
Wygasła: 22.05.2022
full-time
umowa o pracę
home office work, hybrid work
specialist (Mid / Regular)
Obowiązki:
Use software tools to find data, repair logical damages and recover customer data on storage media of all types
Work within an international team of software developers and IT experts
Setup of network and hardware server equipment
Advise customers on the technical details of data recovery
KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Software Engineer I/.Net Software Developer
Imagine that you are part of our Agile Team working with web projects using .Net enriching the system with new capabilities and tweaking existing solutions with outside-of-the-box features using English every day in communication with KLDiscovery Ontrack employees in the US, UK, and across Europe working with your managers, not for them
Remote, work from home opportunity
We have 2 shifts available. You may choose which one is more convenient for you:
You may start work between 7 AM and 10 AM and finish between 3 PM and 6 PM
Sprawdzanie rozliczeń oraz przygotowywanie raportów dla nadchodzących projektów oraz kontrola niezbędnych dokumentów i aktualizowanie danych w systemach
Zbieranie i przeglądanie wskaźników dotycząch wykonananej pracy
Przygotowywanie i przeglądanie miesięcznych faktur
Ścisła współpraca z przedstawicielami handlowymi, managerami projektów, działem księgowości
Pomoc przy dodatkowych projektach oraz wykonywanie zadań z nimi związanych, gdy wystąpi taka konieczność
Sunday-Thursday / 11:00-19:00 (11:00 am - 7:00 pm)
Wednesday-Sunday / 6:00-14:00 (6:00 am - 2:00 pm)
e-Discovery Technical Operations area captures client data from multiple geographic locations, IT platforms, email systems and business software applications and, using proprietary technology tools, collects, process and produce electronically stored information thereby minimizing the burden of e-discovery and saving our clients review time and cost of civil litigation
Responsibilities:
• Replicate customer electronic media to the KLDiscovery network using proprietary tools
• Process data requests. Consistently update and track request tasks using proprietary and COTS software
• Coordinate efforts between various internal business units to complete data processing requirements
• Ensure that processing requirements are met as determined by both the customer, project manager(s) and operations management
• Work closely with other teams to set timelines based on client needs
• Assist in developing documenting and refining necessary procedures to accomplish discovery process requirements
• Ability to prioritize multiple projects with similar deadlines
Zakres obowiązków:
• Replikacja, przetwarzanie i produkcja danych elektronicznych należących do klienta za pomocą narzędzi wewnętrznych
• Realizacja zleceń przetwarzania danych. Monitorowanie i aktualizacja stanu procesu za pomocą oprogramowania COTS
• Koordynacja pracy zespołów wewnętrznych podczas procesu przetwarzania danych
• Spełnienie wszystkich wymagań dotyczących procesu przetwarzania określonych przez klienta, koordynatora projektu oraz kierownictwo operacyjne
• Ściśła współpraca z innymi zespołami w celu dotrzymania terminów zadeklarowanych przez klienta
• Pomoc w opracowaniu dokumentacji i praca nad rozwojem procedur procesu przetwarzania danych
• Umiejętność priorytetyzacji i zarządzania wieloma zadaniami w określonych ramach czasowych
Praca z aplikacjami wewnętrznymi i bazami danych w celu eksportu danych, obrazów z systemów wewnętrznych do wymaganego formatu
Normalizacja danych otrzymanych od klientów zewnętrznych
Uczenie się nowych technologii i procesów
Umiejętność priorytetyzacji wielu projektów o podobnych terminach
Dokładne opracowywanie i dokumentowanie niestandardowych procedur, procesów i narzędzi, rejestrowanie informacji i kontaktowanie się z innymi pracownikami
Pomoc w migracji danych z systemów wewnętrznych i zewnętrznych zapewniając weryfikację danych
Komunikacja oraz obsługa użytkowników w języku angielskim, za pomocą dostępnych narzędzi takich jak: telefon/email/system ticketowy
Diagnozowanie oraz rozwiązywanie bieżacych problemów zgłaszanych przez użytkowników, klasyfikowanie zgłoszeń oraz przekazywanie raportów o zaistniałych usterkach do innych zespołów
Stosowanie zdefiniowanych procedur w odpowiedzi na zgłoszenia użytkowników oraz rozwiązywanie kwestii wymagających pilnego wsparcia w oparciu o wspomiane procedury
Praca w trybie zmianowym (wsparcie 24/7)
Praca w międzynarodowym środowisku o przyjaznej kulturze organizacyjnej
As Service Desk Support Agent (24/7 shift work), you will work as a part of the IT Team
You will receive, troubleshoot, process and resolve Support Requests and Incidents using support tools, and will have direct access to 2nd level support for issues that require escalation. The majority of support will be provided via the telephone with the use of remote administration tools. The IT Service Desk Technician will learn and apply Service Desk procedures, manage incidents through resolution and perform technical and non-technical tasks. You will be responsible for keeping up to date with new technologies in order to provide effective support for the environment
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Data Recovery Engineer
Sobieskiego 11, Katowice
Wygasła: 10.04.2022
full-time
umowa o pracę
full office work
specialist (Mid / Regular)
Obowiązki:
Logical repair and recovery of customer data on storage media of all types using KLDiscovery Ontrack in-house developed data recovery programs
Migration and conversion of backup data to new backup software as well as to new backup storage media
Preparation of technical documentation
Advising customers on the technical details of data recovery
Due to our 24-hour emergency service, employees in the laboratory have a one-week on-call duty, which rotates within the team
naprawa i odzyskiwanie danych klientów na wszelkiego rodzaju nośnikach pamięci przy użyciu opracowanych przez firmę KDiscovery Ontrack programów
migracja i konwersja danych celem tworzenia kopii zapasowych
przygotowywanie i dbanie o odpowiedni standard dokumentacji technicznej
doradzanie klientom w zakresie technicznych szczegółów odzyskiwania danych
ze względu na działanie 24 godzinną pracę naszego Całodobowego Pogotowia Odzyskiwania Danych pracownicy laboratorium mają tygodniowy dyżur, który zmienia się pomiędzy członkami zespołu
Praca z aplikacjami wewnętrznymi i bazami danych w celu eksportu danych, obrazów z systemów wewnętrznych do wymaganego formatu
Normalizacja danych otrzymanych od klientów zewnętrznych
Uczenie się nowych technologii i procesów
Umiejętność priorytetyzacji wielu projektów o podobnych terminach
Dokładne opracowywanie i dokumentowanie niestandardowych procedur, procesów i narzędzi, rejestrowanie informacji i kontaktowanie się z innymi pracownikami
Pomoc w migracji danych z systemów wewnętrznych i zewnętrznych zapewniając weryfikację danych
Develop automated processes for the application build pipeline
Develop automated processes for the application release/deploy pipeline
As-needed deployments to development environments
Scheduled deployments to internal validation environments
Deployments to all production environments
Develop automated processes and procedures for initial environment configuration, including infrastructure automation
Lead technical and design discussions with peers to plan out solutions
Mentor team members on technical topics
Participate in the design of multi-team and department-wide processes and procedures
Utilize, communicate and enforce coding standards
Seek and participate in personal development opportunities to maintain a detailed knowledge of industry standards, engineering best practices, and business needs
Provide Technical Support - bug fixes and implement enhancements to applications in Production within defined SLA
Work in a team or with multiple organizational departments in a dynamic and rapidly changing environment
Test, refine, and document programs including various types of testing - unit testing, integration testing, system and workflow testing, acceptance testing, regression, performance and exploratory testing
Perform peer code reviews
Develop automated unit tests
Develop automated functional and regression tests
Develop automated builds and release pipelines
Support bug fixes and implement enhancements to applications in Production
Create design and user documentation as needed
Utilize, communicate and enforce coding standards
Seek and participate in personal development opportunities to maintain a detailed knowledge of industry standards, engineering best practices, and business needs
Provide Technical Support - bug fixes and implement enhancements to applications in Production within defined SLA
Adhere to development processes and workflows and improve it if needed
Aware of company strategy and adapt to dynamic business environment
Understands the functionality of all current and dependent projects within global development team, including surrounding interfaces and has awareness of other projects within the company
Train employees on development procedures
Mentor peers on application functionality and development skills
Own the design and implementation of critical code
Define and own system interactions
Own and lead efforts on common libraries
Possess significant humility, hunger, and people smarts
Work in a team or with multiple organizational departments in a dynamic and rapidly changing environment
Take solutions proposed by others and expand on them to provide the desired outcome. Offer solutions to others
Evaluate changes and commit to action. Identify potential risks at the team level and likelihood and scale of each risk
Awareness of and demonstrate company values, policies and guidelines
Suggest actions in advance and communicate development needs. Volunteer for additional activities within their own team
Test, refine, and document programs including various types of testing - integration testing, system and workflow testing, acceptance testing, regression, performance and exploratory testing
Design and execute system tests. Work with others to enhance System Testing best practices within the department
Develop automated builds and release pipelines
Demonstrate knowledge about build automation within their project
Create and execute basic automated tests
Utilize coding standards
Seek and participate in personal development opportunities to maintain a detailed knowledge of industry standards, engineering best practices, and business needs
Provide product metrics that are beneficial to the business
Create design and user documentation as needed
Provide Technical Support - bug fixes and implement enhancements to applications in Production within defined SLA
Adhere to development processes and workflows and improve it if needed
Oversee software development projects and report on initiatives to ensure timely delivery
Manages project risk by providing regular feedback to key stakeholders
Serve as a single point of contact for project initiatives
Responsible for project on-boarding for new associates
Communicate project goals and expectations to associates
Create design and user documentation as needed
Contribute to project through coding, testing or project management
Utilize, communicate and enforce coding standards
Support bug fixes and implement enhancements to applications in Production
Seek and participate in personal development opportunities to maintain a detailed knowledge of industry standards, engineering best practices, and business needs
Acting as a bridge between business and software development
Take solutions proposed by others and expand on them to provide the desired outcome. Offer solutions to others
Evaluate changes and commit to action. Identify potential risks at the team level and likelihood and scale of each risk
Suggest actions in advance and communicate development needs. Volunteer for additional activities within their own team
Remove roadblocks impeding team progress
Interact with other departments
Engage with direct reports on a regular basis to proactively provide coaching, mentoring, and training
Provide regular feedback to direct reports on their performance
Mentor, coach, and train entry and mid-level software developers and quality assurance engineers on application functionality and development skills
Conduct annual performance evaluations
Operate within budget, authorization limits and aligned with the current financial condition. Provides input for budgeting for next fiscal periods
Support recruitment, onboarding and compensation management. Provide input for and execute hiring strategy in compliance with law and internal regulations
Test, refine, and document programs including various types of testing - unit testing, integration testing, system and workflow testing, acceptance testing, regression, performance and exploratory testing
Design and execute system tests. Work with others to enhance System Testing best practices within the department
Develop automated builds and release pipelines
Demonstrate knowledge about build automation within their project
Create and execute basic automated tests
Utilize coding standards
Seek and participate in personal development opportunities to maintain a detailed knowledge of industry standards, engineering best practices, and business needs
Provide product metrics that are beneficial to the business
Create design and user documentation as needed
Provide Technical Support - bug fixes and implement enhancements to applications in Production within defined SLA
Imagine that you are part of our Agile Team working with web projects using .Net enriching the system with new capabilities and tweaking existing solutions with outside-of-the box features using English every day in communication with KLDiscovery Ontrack employees in the US, UK and across Europe working with your managers, not for them
Remote, work from home opportunity
We have 2 shifts available. You may choose which one is more convenient for you:
• You may start work between 7 AM and 10 AM and finish between 3 PM and 6 PM
Develop automated processes for the application build pipeline
Develop automated processes for the application release/deploy pipeline
As-needed deployments to development environments
Scheduled deployments to internal validation environments
Deployments to all production environments
Develop automated processes and procedures for initial environment configuration, including infrastructure automation
Lead technical and design discussions with peers to plan out solutions
Mentor team members on technical topics
Utilize, communicate and enforce coding standards
Seek and participate in personal development opportunities to maintain a detailed knowledge of industry standards, engineering best practices, and business needs
Provide Technical Support - bug fixes and implement enhancements to applications in Production within defined SLA
Work in a team or with multiple organizational departments in a dynamic and rapidly changing environment
KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Software Engineer I/.Net Software Developer
Imagine that you are part of our Agile Team working with web projects using .Net enriching the system with new capabilities and tweaking existing solutions with outside-of-the-box features using English every day in communication with KLDiscovery Ontrack employees in the US, UK, and across Europe working with your managers, not for them
Remote, work from home opportunity
We have 2 shifts available. You may choose which one is more convenient for you:
You may start work between 7 AM and 10 AM and finish between 3 PM and 6 PM
Develop automated processes for the application build pipeline
Develop automated processes for the application release/deploy pipeline
As-needed deployments to development environments
Scheduled deployments to internal validation environments
Deployments to all production environments
Develop automated processes and procedures for initial environment configuration, including infrastructure automation
Utilize, communicate and enforce coding standards
Seek and participate in personal development opportunities to maintain a detailed knowledge of industry standards, engineering best practices, and business needs
Provide Technical Support - bug fixes and implement enhancements to applications in Production within defined SLA
Work in a team or with multiple organizational departments in a dynamic and rapidly changing environment
Test, refine, and document programs including various types of testing - unit testing, integration testing, system and workflow testing, acceptance testing, regression, performance and exploratory testing
Perform peer code reviews
Develop automated unit tests
Develop automated functional and regression tests
Develop automated builds and release pipelines
Support bug fixes and implement enhancements to applications in Production
Create design and user documentation as needed
Utilize, communicate and enforce coding standards
Seek and participate in personal development opportunities to maintain a detailed knowledge of industry standards, engineering best practices, and business needs
Adhere to development processes and workflows
Train employees on development procedures
Mentor peers on application functionality and development skills
Serve as a point of contact for project initiatives
Responsible for project on-boarding for new associates
Communicate project goals and expectations to associates
Works with Product Owners to develop and maintain applications within a Team
Responsible for Backlog management
Facilitates team meetings related to timely delivery of software
Create and communicate timelines that reflect business goals and deadlines
Ensures that Automated Software Deployment Process is followed for application within product team area
As Service Desk Support Agent (24/7 shift work), you will work as a part of the IT Team
You will receive, troubleshoot, process and resolve Support Requests and Incidents using support tools, and will have direct access to 2nd level support for issues that require escalation. The majority of support will be provided via the telephone with the use of remote administration tools. The IT Service Desk Technician will learn and apply Service Desk procedures, manage incidents through resolution and perform technical and non-technical tasks. You will be responsible for keeping up to date with new technologies in order to provide effective support for the environment
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Helpdesk/ Service Desk Support Agent
Sobieskiego 11, Katowice
Wygasła: 23.03.2022
pełny etat
umowa o pracę
praca zdalna
młodszy specjalista (Junior)
Obowiązki:
Komunikacja oraz obsługa użytkowników w języku angielskim, za pomocą dostępnych narzędzi takich jak: telefon/email/system ticketowy
Diagnozowanie oraz rozwiązywanie bieżacych problemów zgłaszanych przez użytkowników, klasyfikowanie zgłoszeń oraz przekazywanie raportów o zaistniałych usterkach do innych zespołów
Stosowanie zdefiniowanych procedur w odpowiedzi na zgłoszenia użytkowników oraz rozwiązywanie kwestii wymagających pilnego wsparcia w oparciu o wspomiane procedury
Praca w trybie zmianowym (wsparcie 24/7)
Praca w międzynarodowym środowisku o przyjaznej kulturze organizacyjnej
Work as part of a team, candidate will be required to occasionally work with departments outside of their own, such as Engineering, Application, IT and Project Management teams
Extract, transform and load data to hosted platforms via custom plugins or flat files
Support our customer base through superior customer service, this will include providing technical assistance via telephone, email and screen-shares on various tasks/requests
Account creation and send invitations to end-user(s), occasionally follow-up with a platform walkthrough should it be requested
Creation of databases and establishing permissions for customer use prior to providing credentials to those customers
Investigate client inquiries on their matters concerning printing, search results/creation, technical issues, etc
Pick up tasks from internal task system, while adhering to internal SLA’s (service-level agreement)
Praca z aplikacjami wewnętrznymi i bazami danych w celu eksportu danych, obrazów z systemów wewnętrznych do wymaganego formatu
Normalizacja danych otrzymanych od klientów zewnętrznych
Uczenie się nowych technologii i procesów
Umiejętność priorytetyzacji wielu projektów o podobnych terminach
Dokładne opracowywanie i dokumentowanie niestandardowych procedur, procesów i narzędzi, rejestrowanie informacji i kontaktowanie się z innymi pracownikami
Pomoc w migracji danych z systemów wewnętrznych i zewnętrznych zapewniając weryfikację danych
Sunday-Thursday / 11:00-19:00 (11:00 am - 7:00 pm)
Wednesday-Sunday / 6:00-14:00 (6:00 am - 2:00 pm)
e-Discovery Technical Operations area captures client data from multiple geographic locations, IT platforms, email systems and business software applications and, using proprietary technology tools, collects, process and produce electronically stored information thereby minimizing the burden of e-discovery and saving our clients review time and cost of civil litigation
Responsibilities:
• Replicate customer electronic media to the KLDiscovery network using proprietary tools
• Process data requests. Consistently update and track request tasks using proprietary and COTS software
• Coordinate efforts between various internal business units to complete data processing requirements
• Ensure that processing requirements are met as determined by both the customer, project manager(s) and operations management
• Work closely with other teams to set timelines based on client needs
• Assist in developing documenting and refining necessary procedures to accomplish discovery process requirements
• Ability to prioritize multiple projects with similar deadlines
Zakres obowiązków:
• Replikacja, przetwarzanie i produkcja danych elektronicznych należących do klienta za pomocą narzędzi wewnętrznych
• Realizacja zleceń przetwarzania danych. Monitorowanie i aktualizacja stanu procesu za pomocą oprogramowania COTS
• Koordynacja pracy zespołów wewnętrznych podczas procesu przetwarzania danych
• Spełnienie wszystkich wymagań dotyczących procesu przetwarzania określonych przez klienta, koordynatora projektu oraz kierownictwo operacyjne
• Ściśła współpraca z innymi zespołami w celu dotrzymania terminów zadeklarowanych przez klienta
• Pomoc w opracowaniu dokumentacji i praca nad rozwojem procedur procesu przetwarzania danych
• Umiejętność priorytetyzacji i zarządzania wieloma zadaniami w określonych ramach czasowych
As IT Service Desk Technician (24/7 shift work), you will work as a part of the IT Team
You will receive, troubleshoot, process and resolve Support Requests and Incidents using support tools, and will have direct access to 2nd level support for issues that require escalation. The majority of support will be provided via the telephone with the use of remote administration tools. The IT Service Desk Technician will learn and apply Service Desk procedures, manage incidents through resolution and perform technical and non-technical tasks.You will be responsible for keeping up to date with new technologies in order to provide effective support for the environment
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Assistant - Receptionist
Sobieskiego 11, Katowice
Wygasła: 15.01.2022
full-time
umowa o pracę
assistant, junior specialist (Junior)
Obowiązki:
Secretarial and administrative support for the company
Maintenance and registration of correspondence, coordination of courier mail flow
Organization of business trips
Registration of new contractors in the system
Close cooperation with finance department
Organization and service of meetings in the company's headquarters
As IT Service Desk Technician (24/7 shift work), you will work as a part of the IT Team
You will receive, troubleshoot, process and resolve Support Requests and Incidents using support tools, and will have direct access to 2nd level support for issues that require escalation. The majority of support will be provided via the telephone with the use of remote administration tools. The IT Service Desk Technician will learn and apply Service Desk procedures, manage incidents through resolution and perform technical and non-technical tasks.You will be responsible for keeping up to date with new technologies in order to provide effective support for the environment
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
eDiscovery Analyst - Specjalista ds. Przetwarzania Danych
Sunday-Thursday / 11:00-19:00 (11:00 am - 7:00 pm)
Wednesday-Sunday / 6:00-14:00 (6:00 am - 2:00 pm)
E-Discovery Technical Operations area captures client data from multiple geographic locations, IT platforms, email systems and business software applications and, using proprietary technology tools, collects, process and produce electronically stored information thereby minimizing the burden of e-discovery and saving our clients review time and cost of civil litigation
Responsibilities:
• Replicate customer electronic media to the KLDiscovery network using proprietary tools
• Process data requests. Consistently update and track request tasks using proprietary and COTS software
• Coordinate efforts between various internal business units to complete data processing requirements
• Ensure that processing requirements are met as determined by both the customer, project manager(s) and operations management
• Work closely with other teams to set timelines based on client needs
• Assist in developing documenting and refining necessary procedures to accomplish discovery process requirements
• Ability to prioritize multiple projects with similar deadlines