Czy macie jakieś informacje na temat pracy w tej firmie? Jak wygląda atmosfera? Czy wynagrodzenie jest dobre? Czy są jakieś benefity? Jakie są warunki pracy? Z góry dzięki!
Brak treści. Ta firma nie uzupełniła zakładki “O firmie”.
Rekrutacje prowadzone przez firmę:
Wszystkie (118)Aktualne ( 0 )Archiwalne ( 118 )
Specjalista ds. zakupów (k/m)
Wilcza 73, Śródmieście, Warszawa
Wygasła: 05.05.2024
pełny etat
umowa o pracę
praca stacjonarna
specjalista (Mid / Regular)
Obowiązki:
Budowanie i realizowanie polityki zakupów według przyjętych założeń
Nadzór i kontrola zapasów znajdujących się w magazynach hotelu
Prawidłowe rejestrowanie towarów wchodzących i wychodzących z magazynów w programie Materials ControlPrzeprowadzanie punktualnie inwentaryzacji, uzgadnianie i kontrola procesu wyjaśniania
Bliska współpraca z działami operacyjnymi hotelu w celu ustalania optymalnego portfela zamówień
Udział przy sporządzaniu, aktualizacji i weryfikacji działania wewnętrznych procedur zakupowych i magazynowych
Nadzorowanie terminowości, jakości, wartości i ilości realizowanych zamówień
Wyszukiwanie dostawców, zapoznawanie się z ich ofertami i wybieranie najkorzystniejszego rozwiązania - stworzenie bazy danych dostawców
Prowadzenie rozmów mających na celu utrzymanie dobrych relacji biznesowych oraz negocjowanie dobrych warunków współpracy z obecnymi i przyszłymi dostawcami
Ustalanie szczegółów realizacji zamówienia w obszarze, załadunku, rozładunku, transportu oraz przechowywania
Wykonywanie innych czynności i obowiązków zleconych przez przełożonego zgodne z polityką i procedurami wewnętrznymi hotelu
Budowanie i realizowanie polityki zakupów według przyjętych założeń
Nadzór i kontrola zapasów znajdujących się w magazynach hotelu
Prawidłowe rejestrowanie towarów wchodzących i wychodzących z magazynów w programie Materials ControlPrzeprowadzanie punktualnie inwentaryzacji, uzgadnianie i kontrola procesu wyjaśniania
Bliska współpraca z działami operacyjnymi hotelu w celu ustalania optymalnego portfela zamówień
Udział przy sporządzaniu, aktualizacji i weryfikacji działania wewnętrznych procedur zakupowych i magazynowych
Nadzorowanie terminowości, jakości, wartości i ilości realizowanych zamówień
Wyszukiwanie dostawców, zapoznawanie się z ich ofertami i wybieranie najkorzystniejszego rozwiązania - stworzenie bazy danych dostawców
Prowadzenie rozmów mających na celu utrzymanie dobrych relacji biznesowych oraz negocjowanie dobrych warunków współpracy z obecnymi i przyszłymi dostawcami
Ustalanie szczegółów realizacji zamówienia w obszarze, załadunku, rozładunku, transportu oraz przechowywania
Wykonywanie innych czynności i obowiązków zleconych przez przełożonego zgodne z polityką i procedurami wewnętrznymi hotelu
Process all reservation requests, changes and cancellations received by phone, email, internally and through corporate reservations center or travel agencies
Ensure guest history accounts kept current
Ensure advance deposits, refunds of such and confirmations of both are processed
Describe room accommodations and all amenities
Obtain all designated information to book a reservation
Accommodate special requests and designate such in system
Review no-show reservations and process charges
Work closely with other departments to effectively accommodate guests' special requests and amenities
The Information Technology Manager functions as Business Manager for the technology department, to ensure all areas of the hotel are supported with proper computer systems, in accordance with the brand standards of the Hotel and Company. Overall responsibilities include technical work, customer service, financial management, administrative, and operational support. Other responsibilities may be assigned as required
The Information Technology Manager is responsible for maintaining current systems, upgrading or installations of future systems, maintaining inventories, conducting on-site training to promote efficient operations and answer questions to avoid or resolve systems-related problems, establish policies and procedures, purchase operating equipment and maintain relationships with the Nobu Corporate office. This management role also involves conferring with programmers, application experts, and computer operators in order to exchange information and resolve problems regarding the daily operation of various applications systems, report generation, system enhancements, system failures, and related issues
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Front Office Manager
Wilcza 73, Śródmieście, Warszawa
Wygasła: 31.12.2023
full-time
umowa o pracę
full office work
manager / supervisor
Obowiązki:
1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
2. Supervise the training of all Front Office employees and motivate them to perform their jobs effectively
3. Resolve guest complaints expediently and in a professional manner
4. Maintain complete knowledge at all times of:
• all hotel features/services, hours of operation
• all room types, numbers, layout, decor, appointments and location
• all room rates, special packages and promotions
• daily house count and expected arrivals/departures
• room availability status for any given day
• scheduled in-house group activities, locations and times
• all hotel and departmental policies and procedures
5. Monitor and control payroll and other expenses
6. Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such
7. Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations
8. Develop and maintain open lines of communications within the department and with other departments within the resort
Ensuring efficient opening and closing all F&B outlets
Performing daily cash up opening and closing
Organizing and performing training sessions and testing
Taking care of all new team members and assisting with their professional development
Controlling linen supplies on daily basis
Maintaining good communication with other departments
Taking responsibility for OS&E and weekly stock count
Having ability to resolve minor issues within the team members and minor guest complaints
Operate Micros, handle cash, room charges, guest member charges and credit card charges according to procedures
Check in with guests to ensure satisfaction with each food course and/or beverages. Be confident in offering alternatives and communicating with Management and Chef if guests are not satisfied with food or beverages
Maintain complete knowledge of food and beverage menus
Provide quality service in a quick and efficient manner to guests in accordance with service etiquette and Restaurant service standards
Kierownik Zmiany Służby Pięter/ Housekeeping Supervisor / (k/m)
Wilcza 73, Śródmieście, Warszawa
Wygasła: 26.11.2023
pełny etat
umowa o pracę
praca stacjonarna
kierownik / koordynator
Obowiązki:
Organizowanie i przydzielanie zadań pracownikom Działu zgodnie z zaleceniami i ustalonymi wewnętrznymi wytycznymi dla zapewnienia sprawnej i wydajnej obsługi pokoi hotelowych oraz pomieszczeń ogólnodostępnych
Utrzymanie pełnej wiedzy na temat obsługi i konserwacji wszelkich urządzeń w hotelu
Kontrolowanie czystość i stanu technicznego pokoi i wszystkich pomieszczeń pod kątem zgodności ze standardami hotelu Nobu
Sprawdzanie czy pokoje są wyposażone i zaopatrzone zgodnie z ustaleniami i obowiązującymi standardami
Przewidywanie i realizowanie próśb gości w sposób uprzejmy i sprawny
Rozwiązywanie problemów gości szybko i sprawnie aby zapewnić jak największe zadowolenie gości,
Kontrolowanie i bezzwłoczne informowanie o statusach pokoi dla zapewnienia płynności pracy w dziale
Kontaktowanie się z innymi działami w hotelu w celu zapewnienia prawidłowego i szybkiego przepływu informacji i obsługi gości
Kontrolowanie obecności pracowników w pracy wg ustalonego grafiku i w razie braku obsługi natychmiastowe informowanie przełożonego
Kontrolowanie czystości, stanu technicznego i wyposażenia w wyznaczoną ilość produktów i pościeli wózków pokojowych i wszystkich magazynków służby pięter
Przygotowywanie i dystrybucja dziennych raportów dla pracowników z uwzględnieniem wszelkich priorytetów na zmianie
Odpowiada za nadzór nad personelem bankietowym i koordynuje wszystkie usługi gastronomiczne w ramach działu bankietowego. Szkoli zespół bankietowy i nadzoruje egzekwowanie standardów hotelowych w zakresie przygotowania sal bankietowych oraz standardu obsługi
Współpracuje z organizatorem wydarzenia we wszystkich aspektach funkcji bankietowej
Wykonuje funkcje planowania i organizacji dla działu bankietów
Sprawdza sale bankietowe pod kątem czystości, właściwego ustawienia i upewnia się, że dostępna jest wystarczająca ilość materiałów i sprzętu na potrzeby funkcji
Nadzoruje i szkoli personel w zakresie ustawiania przydzielonych sal bankietowych zgodnie z kontraktem i instrukcjami kierowników
Fully responsible for all aspects of all operational departments
Support and work with all Head of Departments in all aspects of running this hotel
Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets
Handle forecast and yield management area in collaboration with the GM and respective Hods
Achieve or exceed budget, ensuring a permanent improvement of quality standards and optimization of work processes in the operational area
Monitor and Control sales of the room rate
Ensure optimal communication between GM and Department / Department heads in the form of meetings, etc
Implement annual reviews for the subordinate Department and Head of Department, as well as promotion, development, and career planning; Initiate corrective/disciplinary action in collaboration with the GM
Responsible for the implementation and adoption of projects in collaboration with the GM
Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture
Monitor the co-ordination between all departments for smooth & efficient operations
Assessing and reviewing customer satisfaction and service recovery process
Responsible for the overall management of the operation of the hotel
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff
Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees
Document call offs and replace for any shift
Coordinate breaks for assigned staff
Supervise, guide, schedule and evaluate employees of the housekeeping department
Offer all assistance possible to our employees and guest
Administer all aspects of the of the guest room maintenance program
Prepare and distribute assignment sheets to assigned staff and review priorities
Assign designated keys, radios and beepers to assigned staff. Maintain accurate record of such and ensure security of keys
Organizowanie i przydzielanie zadań pracownikom Działu zgodnie z zaleceniami i ustalonymi wewnętrznymi wytycznymi dla zapewnienia sprawnej i wydajnej obsługi pokoi hotelowych oraz pomieszczeń ogólnodostępnych
Utrzymanie pełnej wiedzy na temat obsługi i konserwacji wszelkich urządzeń w hotelu
Kontrolowanie czystość i stanu technicznego pokoi i wszystkich pomieszczeń pod kątem zgodności ze standardami hotelu Nobu
Sprawdzanie czy pokoje są wyposażone i zaopatrzone zgodnie z ustaleniami i obowiązującymi standardami
Przewidywanie i realizowanie próśb gości
Kontrolowanie czystości, stanu technicznego i wyposażenia w wyznaczoną ilość produktów i pościeli wózków pokojowych i wszystkich magazynków służby pięter
Obowiązki obejmują przyjmowanie rezerwacji telefonicznych zgodnie ze standardami, wprowadzanie do systemu rezerwacji indywidualnych i grupowych, obsługa systemów rezerwacyjnych, telefoniczna sprzedaż usług hotelu
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Executive Chef (k/m)
Wilcza 73, Śródmieście, Warszawa
Wygasła: 18.03.2023
full-time
umowa o pracę
full office work
manager / supervisor
Obowiązki:
The Executive Chef is responsible for directing and over-seeing the entire food service operations, throughout the hotel. Provides the optimal service possible, while operating within predetermined budgetary guidelines and/or limitations. This position is responsible for providing overall leadership in the creative development and quality assurance in culinary operations. This includes directing product conceptualization, menu engineering, recipe development, material control, item costing, concept testing, and product specification development/sourcing, implementation of new menus and on-going quality assurance processes and systems. The Executive Chef will promote and facilitate an interactive leadership role for the established culinary department and focus on supervising and supporting the day to day activities in all kitchens by delegating authority, assigning and prioritizing activities and monitoring operating standards. The Executive Chef will be effectively engaged in the communities, successfully promoting the restaurants and other F&B offerings
Essential Functions
1. Provides visionary leadership and management of the culinary research and development process from product creation through implementation within the entire hotel
2. Creates innovative product offerings for a variety of venues including Nobu Restaurant, Room service, Sakebar, VIP amenities, Conference and Events offering, outside catering and themed/special events
3. Manages the departments cost center, controls expenses and ensures to keep expenses within budget
4. Monitors industry trends and collaborates with internal and external partners in culinary research and development efforts
5. Manages the overall creation of menus, preparation instructions, and individual dish specifications by ingredients and corresponding portion sizes and recipes (costings)
6. Liaises with the Culinary Corporate Chef in regards to menu development and quality control
7. Collaborates with the Director of Food and Beverage on all ongoing topics relating to the delivery of Food and Beverage offerings in the hotel
The Assistant Food & Beverage Manager is responsible for overseeing assigned Food & Beverage outlets (including but not limited to Nobu Restaurant, SakeBar, In Room Dining and Banqueting) to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals and will assist in maintaining all service standards
Essential Functions
1. Maintains a commitment to customer service and guest satisfaction
2. Leads and supervises the outlets teams
3. Prepares forecasts and reports and assists in the development of the food & beverage budget
4. Ensures physical atmosphere and cleanliness of the outlets, including inspecting side stations
5. Takes initiative to develop and execute new promotions, events, etc
6. Conducts monthly staff meetings to include ongoing training and safety classes
7. Responsible for MOD daily report input and logbook entries
8. Works with culinary to develop new food menus responsive of the local market
9. Enforces high standards of hygiene and sanitation within the outlets
10. Tracks payroll and revenue daily
11. Establishes par levels for supplies and equipment
12. Supervises the performance, attendance, attitudes, appearance and conduct of team
13. Manages timely completion of performance appraisals
14. Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
15. Provides prompt follow-up to all guest concerns
16. Assists the Food & Beverage Director with the design and implementation of training programs
Obowiązki obejmują przyjmowanie rezerwacji telefonicznych zgodnie ze standardami, wprowadzanie do systemu rezerwacji indywidualnych i grupowych, obsługa systemów rezerwacyjnych, telefoniczna sprzedaż usług hotelu
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
IT Manager
Wilcza 73, Śródmieście, Warszawa
Wygasła: 15.02.2023
full-time
umowa o pracę
full office work
manager / supervisor
Obowiązki:
Execution of network security, stability, and survivability directives
Plan, coordinate and execute special projects as necessary
Interacts with Hotel Executive Team, Management Team, Staff, and Guests to resolve technology related issues and provide guidance on future projects
Plan, design, test, and implement configuration changes for servers and software
Responsible for all data backup and restoration functions
Researching technology solutions pertinent to ongoing or future IT implementations
Act as vendor liaison for resolution of errors and maintenance of existing systems
When applicable work with hotel departments to develop criterion for software system implementation, upgrades and enhancements
Elevate issues as appropriate to corporate IT resources
Complete corporate IT projects and requirements as specified
Maintain continuous and periodic reporting to Corporate IT
Maintain documentation of all systems, software and hardware
Liaise and cooperate with the Telecom Operation
Responsible for the updating and maintenance of department mailboxes and distribution lists
Provide and / or coordinate training for end users on resort systems
Coordinate service desk / ticketing end user system
Responsible for ensuring every employee is working effectively and efficiently improving employee morale and employee relations
Oversee bakery operations for all food outlets, including methods of preparation, portion control and garnishing
Responsible for the day to day Pastry operations which includes controlling quality and quantity of produced items, menu planning, hygiene standard, communicating and training of staff
Support, lead and motivate all pastry sous chefs and cooks
Leading and managing the quality/quantity of items produced by the Pastry department, coordinating the production as it relates to banquet and restaurant functions
Oversee all cooking operations, including methods of preparation, portion control, monitoring timeliness of food delivery and garnishing
Oversee the monitoring of weekly sales and adjusts prep production levels ensuring all food products are ordered to par levels and can make adjustments according to business volumes
Open and close work area at scheduled times, ensuring full preparation for operation/function
To lead and manage the quality of the Pastry department, coordinate the production as it relates to banquet and restaurant functions
Lead and manage the quality and quantity of the Pastry department, coordinate the production as it relates to banquet and restaurant functions
Supervise preparation, quality and quantity of all baked items
Requisition the day’s supplies and ensure that they are received and stored correctly. Communicate needs with Purchasing and Storeroom personnel. Ensure quality of products received
Podstawową funkcją na tym stanowisku jest zapewnienie sprawnego, skutecznego, poprawnego, terminowego I bezpiecznego realizowania zadań księgowych hotelu
Funkcja obejmuje tworzenie, przestrzeganie i egzekwowanie procedur księgowych hotelu włącznie z przechowywaniem dokumentacji
Dodatkowo na tym stanowisku wymagane jest proponowanie usprawnień i ulepszeń w zakresie księgowości, udział w projektach gdzie jest wymagane zaangażowana Księgowego, udział w procesie budżetowania
Podstawowe obowiązki
1. Zapewnianie terminowego i dokładnego generowania wszystkich informacji finansowych zgodnie ze standardem firmy
2. Codzienne uzgadnianie wyciągów bankowych i rozliczenie należności na koniec miesiąca
3. Zarządzanie zaległościami w płatnościach, tworzenie odpisów na przeterminowane należności
4. Parowanie zamówień oraz faktur zakupowych
5. Wsparcie menedżera zakupów w celu utrzymania dziennika zamówień i śledzenia wydatków
6. Dobra komunikacja i relacje ze wszystkimi obszarami pracy hotelu
7. Tworzenie rezerw kosztowych
8. Zarządzanie operacjami gotówkowymi zgodnie ze standardami hotelowymi
9. Zapewnienie terminowości realizacji zadań i raportów finansowych
10. Nadzór nad wyceną zapasów, odpisami aktualizującymi zapasy oraz wyjaśnianiem różnic z inwentaryzacji
11. Aktywne wspieranie Kontrolera Finansowego i innych członków zespołu hotelowego
12. Przyczynianie się do sukcesu finansowego jednostki poprzez monitorowanie kosztów i tworzenie dokładnych tygodniowych prognoz przychodów
13. Udzielanie eksperckiego wsparcia przy wdrożeniu nowego systemu rachunkowości
14. Ciągłe sprawdzanie marż na sprzedaży Restauracji i Baru
15. Dążenie do usprawnienia codziennych procedur księgowych, aby zapewnić płynne i wydajne działanie zespołu finansowego
16. Współpraca z zespołem ds. Finansów grupy we wszystkich aspektach sprawozdawczości finansowej, prognozowania i budżetowania, a także wszelkich zapytań finansowych związanych z doraźnymi potrzebami
17. Przestrzeganie wszystkich procedur bezpieczeństwa Hotelu, w tym zagrożenia terrorystycznego oraz przeciwpożarowego
Director of F&B provides leadership and management for the Food & Beverage Division, including all Restaurant, Beverage, Bar, Catering and Banquet Operations, and integrates its functions to serve local F&B and hotel guests. The Food and Beverage Director oversees management, budget and operation of Nobu Restaurant, Sakebar by Nobu, catering services, room service and maintains a close liaison with the sales department to ensure maximum profitability
Main tasks:
1. Review work procedures and operational problems to determine ways to improve service, performance, or safety
2. Establish standards for personnel performance and customer service
3. Investigate and resolve complaints regarding food quality, service, or accommodations
4. Reviews invoices for products and services related to the department; analyzes variances and takes corrective actions
5. Maintain beverage and equipment inventories and keep inventory records
6. Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
7. Review menus and analyze recipes to determine labor and overhead costs and assign prices to menu items
8. Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
9. Establish and enforce nutritional standards for dining establishments based on accepted industry standards
10. Establishes and maintains annual revenue and cost projections which are to be reviewed and revised on a quarterly basis
11. Reviews and revises menus regularly as required
12. Possesses the ability to communicate with all levels of personnel and guests. At all times maintains a professional relationship with all personnel and guests while protecting the interests of the Company
13. Develops and maintains effective communications between all operating departments including the hotel. Uses purchasing and inventory knowledge to track costs, transfers, waste, promo and forecasting in all revenue centers for food & beverage
14. Seeks alternative forms of advertising and promotion including but not limited to electronic marketing and communication (website, e-mail, Facebook, Instagram, etc.) working with hotel marketing manager to increase business volumes
15. Creates and implements unique events to drive revenue every month
Meet and greet guests in a friendly and warm manner
Coordinates with the event host on all aspects of the banquet function
Performs planning and organisation functions for the banqueting department like maintaining the banquet logbook, maintaining and updating BEO’s etc
Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure enough supplies and equipment are available for the function
Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time
Ability to respond quickly and accurately to guest requests
Display good customer relation skills and take initiative to greet guests in a friendly manner
Plan the event course and orchestrates its completion in a timely, quiet and courteous manner
Observe guests to fulfil any additional requests, to perceive when next course should begin, or when meal is completed
Adhering to all banquet standard process and hotel standard policies and procedures
Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers instructions
Supervises and trains staff in the service of food and beverages according to standards
Discuss any last-minute changes with the banquet team
Meet and greet guests in a friendly and warm manner
Coordinates with the event host on all aspects of the banquet function
Performs planning and organisation functions for the banqueting department like maintaining the banquet logbook, maintaining and updating BEO’s etc
Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure enough supplies and equipment are available for the function
Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time
Ability to respond quickly and accurately to guest requests
Display good customer relation skills and take initiative to greet guests in a friendly manner
Plan the event course and orchestrates its completion in a timely, quiet and courteous manner
Observe guests to fulfil any additional requests, to perceive when next course should begin, or when meal is completed
Adhering to all banquet standard process and hotel standard policies and procedures
Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers instructions
Supervises and trains staff in the service of food and beverages according to standards
Discuss any last-minute changes with the banquet team
Managing the business aspects of the Sakebar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals
Hiring and training staff to provide excellent service
Bar Manager is responsible for overseeing Bar operations (including but not limited to Nobu Restaurant, In Room Dining and Banqueting) to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals and will assist in maintaining all service standards
Essential Functions
1. Assists in the development of the beverage budget
2. Taking part in beverage program lead by corporate beverage director
3. Organizing and creating new beverage list on monthly basis
4. Maintaining great relationship with beverage suppliers
5. Overlooking beverage cost and implement cost saving procedures within the team
6. Ensuring correct use of OS&E
7. Performing floor manager duties when needed
8. Creating bar incentive programs for all F&B outlets
9. Maintains a commitment to customer service and guest satisfaction
10. Leads and supervises the outlets teams
11. Ensures physical atmosphere and cleanliness of the outlets, including inspecting side stations
12. Takes initiative to develop and execute new promotions, events, etc
13. Conducts monthly staff meetings to include ongoing training and safety classes
14. Responsible for MOD daily report input and logbook entries
15. Enforces high standards of hygiene and sanitation within the outlets
16. Tracks payroll and revenue daily
17. Ensures the security of monies, credit and financial transactions
18. Establishes par levels for supplies and equipment
19. Supervises the performance, attendance, attitudes, appearance and conduct of team
20. Manages timely completion of performance appraisals (at least twice a year)
21. Ensuring accurate payroll for all associates
22. Implements strategies to continually improve revenues
23. Provides prompt follow-up to all guest concerns
24. Assists the Food & Beverage Director with the design and implementation of training programs
25. Empowers team to exceed service standards
26. Instills a calm, organized approach in all stressful situations
27. Works with HR to recruit and hire staff
28. Completes all proper new hire and termination paperwork
29. Maintains a safe and pleasant work environment
30. Ensures cleanliness of outlets’ storage rooms
31. Promotes high associate morale
32. Recommends discipline and/or termination when appropriate of team members
33. Takes a proactive approach to coaching and counseling
34. Attends appropriate department meetings
35. Resolves guest issues promptly and with great care and effectiveness
36. Maintains a strong knowledge of hospitality trends, especially food & beverage
37. Utilizes labor management tools to schedule and control labor costs
38. Offers warm and sincere welcome/farewell for all guests of property including use of guest name & good eye contact with each guest
39. Maintains an up to date working knowledge of all hotel amenities as well as any special events
40. Interacts with hotel staff in a professional manner, assisting other departments with necessary information
41. Always maintains a professional demeanor and attitude
42. Communicates all pertinent information to the outlets team
43. Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to hotel MOD
44. Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised
45. Remains alert, courteous and helpful to the guests and colleagues at all time
46. Disciplines and documents employees when necessary
47. Fill out and track requisitions for alcohol and dry goods used in the outlet
48. Monitor theft and inefficiencies amongst staff
Podstawową funkcją na tym stanowisku jest zapewnienie sprawnego, skutecznego, poprawnego, terminowego I bezpiecznego realizowania zadań księgowych hotelu
Funkcja obejmuje tworzenie, przestrzeganie i egzekwowanie procedur księgowych hotelu włącznie z przechowywaniem dokumentacji
Dodatkowo na tym stanowisku wymagane jest proponowanie usprawnień i ulepszeń w zakresie księgowości, udział w projektach gdzie jest wymagane zaangażowana Księgowego, udział w procesie budżetowania
Podstawowe obowiązki
1. Zapewnianie terminowego i dokładnego generowania wszystkich informacji finansowych zgodnie ze standardem firmy
2. Codzienne uzgadnianie wyciągów bankowych i rozliczenie należności na koniec miesiąca
3. Zarządzanie zaległościami w płatnościach, tworzenie odpisów na przeterminowane należności
4. Parowanie zamówień oraz faktur zakupowych
5. Wsparcie menedżera zakupów w celu utrzymania dziennika zamówień i śledzenia wydatków
6. Dobra komunikacja i relacje ze wszystkimi obszarami pracy hotelu
7. Tworzenie rezerw kosztowych
8. Zarządzanie operacjami gotówkowymi zgodnie ze standardami hotelowymi
9. Zapewnienie terminowości realizacji zadań i raportów finansowych
10. Nadzór nad wyceną zapasów, odpisami aktualizującymi zapasy oraz wyjaśnianiem różnic z inwentaryzacji
11. Aktywne wspieranie Kontrolera Finansowego i innych członków zespołu hotelowego
12. Przyczynianie się do sukcesu finansowego jednostki poprzez monitorowanie kosztów i tworzenie dokładnych tygodniowych prognoz przychodów
13. Udzielanie eksperckiego wsparcia przy wdrożeniu nowego systemu rachunkowości
14. Ciągłe sprawdzanie marż na sprzedaży Restauracji i Baru
15. Dążenie do usprawnienia codziennych procedur księgowych, aby zapewnić płynne i wydajne działanie zespołu finansowego
16. Współpraca z zespołem ds. Finansów grupy we wszystkich aspektach sprawozdawczości finansowej, prognozowania i budżetowania, a także wszelkich zapytań finansowych związanych z doraźnymi potrzebami
17. Przestrzeganie wszystkich procedur bezpieczeństwa Hotelu, w tym zagrożenia terrorystycznego oraz przeciwpożarowego
Meet and greet guests in a friendly and warm manner
Coordinates with the event host on all aspects of the banquet function
Performs planning and organisation functions for the banqueting department like maintaining the banquet logbook, maintaining and updating BEO’s etc
Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure enough supplies and equipment are available for the function
Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time
Ability to respond quickly and accurately to guest requests
Display good customer relation skills and take initiative to greet guests in a friendly manner
Plan the event course and orchestrates its completion in a timely, quiet and courteous manner
Observe guests to fulfil any additional requests, to perceive when next course should begin, or when meal is completed
Adhering to all banquet standard process and hotel standard policies and procedures
Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers instructions
Supervises and trains staff in the service of food and beverages according to standards
Discuss any last-minute changes with the banquet team
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation
- all room types, numbers, layout, decor, appointments and location
- all room rates, special packages and promotions
- daily house count and expected arrivals/departures
- room availability status for any given day
- scheduled in-house group activities, locations and times
- all hotel and departmental policies and procedures
• Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business
• Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff is knowledgeable on such
• Control all guest room allocations ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved
• Assist the Front Office Manager in hiring, coaching, terminating and scheduling in accordance with staffing guidelines and labor forecasts
• Supervise the performance, attendance, attitudes, appearance and conduct of the staff
• Conduct pre-shift meeting with staff and review all information pertinent to the day's business
• Constantly monitor staff performance in all phases of service and job functions.; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge Staff
• Ensure that the procedures for guest check in and check out are maintained; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently
• Monitor communication logs and ensure that guest requests are followed up within a reasonable time
• Assist staff with their job functions to ensure optimum service to guests
• Assist guests with reporting lost/stolen articles to Loss Prevention, following hotel policy
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations
Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
- Contracted banks
- Shortages/overages
- Late check out charges
- Petty cash/paid outs
- Adjustments
Other Duties
• All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc
• Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings
• Comply with hotel grooming standards for both uniformed and non-uniformed associates
• Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude
• Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel
Bar Manager is responsible for overseeing Bar operations (including but not limited to Nobu Restaurant, In Room Dining and Banqueting) to ensure optimum performance, exceptional guest service and maximum profitability of all functions. They will train and motivate staff to exceed goals and will assist in maintaining all service standards
Essential Functions
1. Assists in the development of the beverage budget
2. Taking part in beverage program lead by corporate beverage director
3. Organizing and creating new beverage list on monthly basis
4. Maintaining great relationship with beverage suppliers
5. Overlooking beverage cost and implement cost saving procedures within the team
6. Ensuring correct use of OS&E
7. Performing floor manager duties when needed
8. Creating bar incentive programs for all F&B outlets
9. Maintains a commitment to customer service and guest satisfaction
10. Leads and supervises the outlets teams
11. Ensures physical atmosphere and cleanliness of the outlets, including inspecting side stations
12. Takes initiative to develop and execute new promotions, events, etc
13. Conducts monthly staff meetings to include ongoing training and safety classes
14. Responsible for MOD daily report input and logbook entries
15. Enforces high standards of hygiene and sanitation within the outlets
16. Tracks payroll and revenue daily
17. Ensures the security of monies, credit and financial transactions
18. Establishes par levels for supplies and equipment
19. Supervises the performance, attendance, attitudes, appearance and conduct of team
20. Manages timely completion of performance appraisals (at least twice a year)
21. Ensuring accurate payroll for all associates
22. Implements strategies to continually improve revenues
23. Provides prompt follow-up to all guest concerns
24. Assists the Food & Beverage Director with the design and implementation of training programs
25. Empowers team to exceed service standards
26. Instills a calm, organized approach in all stressful situations
27. Works with HR to recruit and hire staff
28. Completes all proper new hire and termination paperwork
29. Maintains a safe and pleasant work environment
30. Ensures cleanliness of outlets’ storage rooms
31. Promotes high associate morale
32. Recommends discipline and/or termination when appropriate of team members
33. Takes a proactive approach to coaching and counseling
34. Attends appropriate department meetings
35. Resolves guest issues promptly and with great care and effectiveness
36. Maintains a strong knowledge of hospitality trends, especially food & beverage
37. Utilizes labor management tools to schedule and control labor costs
38. Offers warm and sincere welcome/farewell for all guests of property including use of guest name & good eye contact with each guest
39. Maintains an up to date working knowledge of all hotel amenities as well as any special events
40. Interacts with hotel staff in a professional manner, assisting other departments with necessary information
41. Always maintains a professional demeanor and attitude
42. Communicates all pertinent information to the outlets team
43. Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to hotel MOD
44. Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised
45. Remains alert, courteous and helpful to the guests and colleagues at all time
46. Disciplines and documents employees when necessary
47. Fill out and track requisitions for alcohol and dry goods used in the outlet
48. Monitor theft and inefficiencies amongst staff
Podstawową funkcją na tym stanowisku jest zapewnienie sprawnego, skutecznego, poprawnego i bezpiecznego realizowania zakupów dla hotelu
Funkcja obejmuje tworzenie, przestrzeganie i egzekwowanie procedur zakupowych hotelu włącznie z przechowywaniem dokumentacji
Dodatkowo na tym stanowisku wymagane jest proponowanie usprawnień i ulepszeń w zakresie zakupów, udział w projektach gdzie jest wymagane zaangażowanie Kierownika Zakupów, udział w procesie budżetowania
Podstawowe obowiązki
1. Budowanie i realizowanie polityki zakupów według przyjętych założeń,
2. Nadzór i Kontrola zapasów znajdujących się w magazynach hotelu,
3. Bliska współpraca z działami operacyjnymi hotelu w celu ustalania optymalnego portfela zamówień,
4. Negocjowanie terminów płatności, cen zakupów, jakości dostaw, terminów dostaw i zapasów,
5. Optymalny wybór dostawców - stworzenie bazy danych dostawców,
6. Sporządzanie, aktualizacja i weryfikacja działania wewnętrznych procedur zakupowych i magazynowych,
7. Nadzorowanie terminowości, jakości, wartości i ilości realizowanych zamówień,
8. Wyszukiwanie dostawców, zapoznawanie się z ich ofertami i wybieranie najkorzystniejszego rozwiązania,
9. Prowadzenie rozmów mających na celu utrzymanie dobrych relacji biznesowych oraz negocjowanie dobrych warunków współpracy z obecnymi i przyszłymi dostawcami,
10. Ustalanie szczegółów realizacji zamówienia w obszarze załadunku, rozładunku, transportu oraz przechowywania
11. Wykonuje inne czynności i obowiązki zlecone przez przełożonych zgodne z polityką i procedurami wewnętrznymi hotelu
Podstawową funkcją na tym stanowisku jest zapewnienie sprawnego, skutecznego, poprawnego, terminowego I bezpiecznego realizowania zadań księgowych hotelu
Funkcja obejmuje tworzenie, przestrzeganie i egzekwowanie procedur księgowych hotelu włącznie z przechowywaniem dokumentacji
Dodatkowo na tym stanowisku wymagane jest proponowanie usprawnień i ulepszeń w zakresie księgowości, udział w projektach gdzie jest wymagane zaangażowana Księgowego, udział w procesie budżetowania
Podstawowe obowiązki
1. Zapewnianie terminowego i dokładnego generowania wszystkich informacji finansowych zgodnie ze standardem firmy
2. Codzienne uzgadnianie wyciągów bankowych i rozliczenie należności na koniec miesiąca
3. Zarządzanie zaległościami w płatnościach, tworzenie odpisów na przeterminowane należności
4. Parowanie zamówień oraz faktur zakupowych
5. Wsparcie menedżera zakupów w celu utrzymania dziennika zamówień i śledzenia wydatków
6. Dobra komunikacja i relacje ze wszystkimi obszarami pracy hotelu
7. Tworzenie rezerw kosztowych
8. Zarządzanie operacjami gotówkowymi zgodnie ze standardami hotelowymi
9. Zapewnienie terminowości realizacji zadań i raportów finansowych
10. Nadzór nad wyceną zapasów, odpisami aktualizującymi zapasy oraz wyjaśnianiem różnic z inwentaryzacji
11. Aktywne wspieranie Kontrolera Finansowego i innych członków zespołu hotelowego
12. Przyczynianie się do sukcesu finansowego jednostki poprzez monitorowanie kosztów i tworzenie dokładnych tygodniowych prognoz przychodów
13. Udzielanie eksperckiego wsparcia przy wdrożeniu nowego systemu rachunkowości
14. Ciągłe sprawdzanie marż na sprzedaży Restauracji i Baru
15. Dążenie do usprawnienia codziennych procedur księgowych, aby zapewnić płynne i wydajne działanie zespołu finansowego
16. Współpraca z zespołem ds. Finansów grupy we wszystkich aspektach sprawozdawczości finansowej, prognozowania i budżetowania, a także wszelkich zapytań finansowych związanych z doraźnymi potrzebami
17. Przestrzeganie wszystkich procedur bezpieczeństwa Hotelu, w tym zagrożenia terrorystycznego oraz przeciwpożarowego
Assistant for Kitchen and FB is responsible for administrative side of F&B operations including scheduling, keeping presence records, updating prices, stock control
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Reservations Supervisor
Wilcza 73, Śródmieście, Warszawa
Wygasła: 10.04.2022
full-time
umowa o pracę
full office work
manager / supervisor
Obowiązki:
Ability to enforce and model all hotel standards, policies, and procedures with associates
Ability to prioritize and organize work assignments; delegate responsibilities effectively
Ability to lead and direct performance of departmental associates and follow through with corrections where needed
Ability to analyze and resolve problems while exercising good judgment and maintaining the best interest of the hotel
Ability to maintain and protect the confidentiality of all guest and hotel information
Ability to effectively sell the property; full use of reporting IDEAS G3, OTA Insight, and Opera
Ability to read, produce and interpret relevant reports and other sources of data
Ability to scan data entered to ensure accuracy of records, self-audit and audit other’s work
Maintain complete knowledge of all hotel services/features and hours of operation
Maintain high level of knowledge of the competition’s product
Work in conjunction with other departments to create, educate staff, strategize, and promote packages, promotions, daily rates, inventory management, and events
Provide support in managing GDS and SynXis inventory; maintain/load rates and information to ensure the accuracy of distribution channels (information, pricing, inclusions, restrictions, etc.)
Other duties may be assigned by the Director of Sales and Marketing, VP of Revenue Optimization, Corporate office, or senior member of management
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation
- all room types, numbers, layout, decor, appointments and location
- all room rates, special packages and promotions
- daily house count and expected arrivals/departures
- room availability status for any given day
- scheduled in-house group activities, locations and times
- all hotel and departmental policies and procedures
• Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business
• Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff is knowledgeable on such
• Control all guest room allocations ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved
• Assist the Front Office Manager in hiring, coaching, terminating and scheduling in accordance with staffing guidelines and labor forecasts
• Supervise the performance, attendance, attitudes, appearance and conduct of the staff
• Conduct pre-shift meeting with staff and review all information pertinent to the day's business
• Constantly monitor staff performance in all phases of service and job functions.; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge Staff
• Ensure that the procedures for guest check in and check out are maintained; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently
• Monitor communication logs and ensure that guest requests are followed up within a reasonable time
• Assist staff with their job functions to ensure optimum service to guests
• Assist guests with reporting lost/stolen articles to Loss Prevention, following hotel policy
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations
Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
- Contracted banks
- Shortages/overages
- Late check out charges
- Petty cash/paid outs
- Adjustments
Other Duties
• All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc
• Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings
• Comply with hotel grooming standards for both uniformed and non-uniformed associates
• Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude
• Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel
Compiles financial data related to operations, investigate and critique variances from expectations to determine cause and recommend appropriate management response to insure attainment of hotels financial objectives
Attends various departmental meetings to maintain effective working relationships with operational departments and staff
Approves as needed all purchase orders, payroll submittals, cash transfers to owners, manual checks, balance sheet and bank reconciliations, month end journal entries, bad debt write-offs, all Hotel inter-hotel and corporate billings
Establishes and oversees /audits all internal financial controls to include purchasing, cash handling, receipts, disbursements, expendable/fixed asset inventories, payroll, and employee records to ensure policies are enforced according to hotel standards
Coordinates annual internal and external audit processes
Ensures the proper utilization, maintenance and periodic upgrading as required of all EDP systems and equipment
Assists management in the capital planning process by providing appropriate ROI information
Coordinates the development of the annual financial plan
Assists division and department heads in the preparation of their respective budgets
Maintains files, pertaining to and ensuring compliance with, insurance policies, all contracts, and legal agreements
Manage/oversee the accounting department to ensure optimal efficiency of financial operations and adherence to hotel commitments to management contract
Directs or prepares all financial reports, ledger reviews and forecasts according to the established schedule, for distribution of operational information necessary to assist management in decision-making and budget preparation processes
Oversees preparation of, interprets and analyses monthly financial statements and presents to management
Monitors revenues/expenses and ensure accurate recording of information to hotel established guidelines
Prepare capital reviews as required by the General/Hotel Manager and/or Accounting and Finance Departments
Ensures proper compliance to all a required license, permits, regulatory contracts, insurances and taxes
Maintain good relationship with Asset Management/Ownership and provide insightful business support/analysis
Serves as active member of Executive Committee and attends all meetings of same
Prepare, implement and compile data for the strategic marketing budget, forecasts and other reports as directed/required
Conduct and attend business review meetings, weekly F&B marketing meetings, revenue management meetings and other meetings as required/ requested
Manage all advertising, public relations, promotional and marketing activities (both digital and print)
Maintain property website with updates made in the CMS
Prepare communication plans to ensure that all new initiatives are rolled out effectively. Act as the brand ambassador for the property ensuring that all communication is aligned with brand standards
Manage weekly update to corporate team on your properties marketing efforts and results
Monthly ROI report on initiatives to GM and corporate team
Assist in the execution of all marketing initiatives in property marketing plans
Manage creative request process ensuring that the creative is authentic and “on brand.” Consult with the corporate branding team on new initiatives before distributing into the market
Create and implement a marketing strategy for Food and Beverage outlets
Manage hotel activation and event logistics & promote special events for sales and marketing,– i.e. NYE, key holidays, influencer and partnership events, and other relevant events
Manage Social Media channels; engage in conversations and activities; activate hotel social marketing efforts; and provide monthly performance reports, specifically for Nobu Hotel Warsaw (FB, Instagram, LinkedIn, Twitter, YouTube). Work with the Nobu Hotels’ corporate office on brand direction and protocols
Lead and execute all photography shoots with Brand direction and approval
Develop strategies to increase market share
Conduct bi-weekly PR meetings/calls outlining initiatives with PR agency. Schedule a monthly call with PR agency for the corporate PR team to attend