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Test Automation – design, develop, and maintain automated test scripts
Work on test process and test automation improvements
Set up and maintain the CI/CD pipeline
Test Case Development – analyze requirements, define criteria, create tests, develop automated scripts
Test Execution – perform manual scenarios, launch automated scripts, analyze and document results
Defect Management – identify, report, track, and collaborate with development for resolution
Documentation and Technical Knowledge – build the team's awareness, competencies, and skills
Collaboration – work closely with software engineers, product managers, and other stakeholders regarding design approaches, requirements, and defects analysis
Continuous Improvement – identify, suggest, and implement best practices and own ideas
Project initiation including scoping, project estimating and scheduling, obtaining resources, production of project plan, ratification with sponsors and stakeholders
Deliver Xperi solutions to customers around the world
Provide support to customers during project realization
Communicate with customers and coordinate the development of projects
Cooperate with the Engineering and Sales departments
Support, motivate and work with team members to develop their skills since Xperi’s employees are our most valuable resource
Actively manage the processes of Incident and Problem Management across the range of products and services, such that services operate with minimal disruption to the customers and failures are recovered in the shortest possible timeframes
Manage Incidents to resolution in distributed environment with involvement of multiple Engineering and Operations Teams in different time zones
Identify, resolve and proactively prevent Problems and Incidents
Drive RCA to identify root cause and define corrective/preventative action plans (covering people, process and technology elements)
Track and analyze ticket trends and support statistics to verify against KPIs
Actively lead/host Problem Management meetings and MIRs (Major Incident Reviews) with internal and external stakeholders and Senior Leadership Teams to progress and update on Problems
Develop and maintain good relationships with internal and external customers by ensuring highest level of service
Be available to provide occasional support during remote on-call shifts
Partner with Production Engineering/TechOps engineers to own and manage 24/7 operation of Pay TV systems and the larger Xperi family according to Service Level Agreement
Provide architecture and technical leadership of the overall Production Engineering infrastructure/observability & tooling
Own and maintain the development of Config as Code (CI/CD pipeline) for production and testing environments
Support and own efforts to achieve automation, quality, stability, security, resiliency and high availability goals of the systems
Develop a roadmap to optimize the operations together with key stakeholders
Collaborate with development engineering teams to drive the development of tools and methods to monitor system health, data analysis for identifying potential issues, seamless software updates, automation related to error detection and mitigation, and cost monitoring
Build trusting relationships with work partners across the organization, especially with development engineering teams for ideation and implementation of continuous improvement to the service
Own and provide clear and timely updates and status of the service operation and reliability to key stakeholders and leadership
Guide and mentor other Production Engineering Engineers
Manage very large Scale Cloud and on prem System Deployment, Config change, Monitoring, Trouble shooting
Customer Advocacy: Advocate for our customers by deeply understanding their needs, challenges, and experiences. Prioritize solving overarching problems, not just individual features
Engagement and Viewership: Identify, validate, and implement solutions that enhance user engagement and drive viewership. Craft and communicate the TiVo OS narrative to both internal and external audiences
Roadmap Planning: Develop and maintain a comprehensive product roadmap that aligns with the company's strategic goals
Feature Prioritization: Prioritize feature development based on customer feedback, market trends, and input from various sources, ensuring that the most valuable features are delivered
Cross-functional Collaboration: Build strong partnerships across various company levels and departments, including engineering, content, legal, and business development, to ensure seamless product development
Iterative Development: Actively participate in the product development process, regularly delivering customer value. Prioritize and adapt based on customer feedback, market trends, and input from various sources
Serve as the primary technical point of contact for content providers during the onboarding process
Collaborate with content providers to understand their needs and expectations, providing technical guidance and support throughout the onboarding process
Coordinate with internal teams to gather technical requirements and ensure timely delivery of onboarding projects
Conduct regular meetings and status updates with content providers to address any issues or concerns and provide progress reports
Work closely with cross-functional teams, including product management, engineering, and QA, to ensure seamless integration and delivery of applications
Perform technical troubleshooting and issue resolution, escalating to appropriate teams when necessary
Stay up to date with industry trends, best practices, and emerging technologies related to content onboarding in the Smart TV industry
Contribute to process improvements and optimization of content onboarding workflows
Serve as the primary technical point of contact for content providers during the onboarding process
Collaborate with content providers to understand their needs and expectations, providing technical guidance and support throughout the onboarding process
Coordinate with internal teams to gather technical requirements and ensure timely delivery of onboarding projects
Conduct regular meetings and status updates with content providers to address any issues or concerns and provide progress reports
Work closely with cross-functional teams, including product management, engineering, and QA, to ensure seamless integration and delivery of applications
Perform technical troubleshooting and issue resolution, escalating to appropriate teams when necessary
Stay up to date with industry trends, best practices, and emerging technologies related to content onboarding in the Smart TV industry
Contribute to process improvements and optimization of content onboarding workflows
Customer Advocacy: Advocate for our customers by deeply understanding their needs, challenges, and experiences. Prioritize solving overarching problems, not just individual features
Engagement and Viewership: Identify, validate, and implement solutions that enhance user engagement and drive viewership. Craft and communicate the TiVo OS narrative to both internal and external audiences
Roadmap Planning: Develop and maintain a comprehensive product roadmap that aligns with the company's strategic goals
Feature Prioritization: Prioritize feature development based on customer feedback, market trends, and input from various sources, ensuring that the most valuable features are delivered
Cross-functional Collaboration: Build strong partnerships across various company levels and departments, including engineering, content, legal, and business development, to ensure seamless product development
Iterative Development: Actively participate in the product development process, regularly delivering customer value. Prioritize and adapt based on customer feedback, market trends, and input from various sources
Partner with Production Engineering/TechOps engineers to own and manage 24/7 operation of Pay TV systems and the larger Xperi family according to Service Level Agreement
Provide architecture and technical leadership of the overall Production Engineering infrastructure/observability & tooling
Own and maintain the development of Config as Code (CI/CD pipeline) for production and testing environments
Support and own efforts to achieve automation, quality, stability, security, resiliency and high availability goals of the systems
Develop a roadmap to optimize the operations together with key stakeholders
Collaborate with development engineering teams to drive the development of tools and methods to monitor system health, data analysis for identifying potential issues, seamless software updates, automation related to error detection and mitigation, and cost monitoring
Build trusting relationships with work partners across the organization, especially with development engineering teams for ideation and implementation of continuous improvement to the service
Own and provide clear and timely updates and status of the service operation and reliability to key stakeholders and leadership
Guide and mentor other Production Engineering Engineers
Manage very large Scale Cloud and on prem System Deployment, Config change, Monitoring, Trouble shooting
Serve as the primary technical point of contact for content providers during the onboarding process
Collaborate with content providers to understand their needs and expectations, providing technical guidance and support throughout the onboarding process
Coordinate with internal teams to gather technical requirements and ensure timely delivery of onboarding projects
Conduct regular meetings and status updates with content providers to address any issues or concerns and provide progress reports
Work closely with cross-functional teams, including product management, engineering, and QA, to ensure seamless integration and delivery of applications
Perform technical troubleshooting and issue resolution, escalating to appropriate teams when necessary
Stay up to date with industry trends, best practices, and emerging technologies related to content onboarding in the Smart TV industry
Contribute to process improvements and optimization of content onboarding workflows
Serve as the primary technical point of contact for content providers during the onboarding process
Collaborate with content providers to understand their needs and expectations, providing technical guidance and support throughout the onboarding process
Coordinate with internal teams to gather technical requirements and ensure timely delivery of onboarding projects
Conduct regular meetings and status updates with content providers to address any issues or concerns and provide progress reports
Work closely with cross-functional teams, including product management, engineering, and QA, to ensure seamless integration and delivery of applications
Perform technical troubleshooting and issue resolution, escalating to appropriate teams when necessary
Stay up to date with industry trends, best practices, and emerging technologies related to content onboarding in the Smart TV industry
Contribute to process improvements and optimization of content onboarding workflows
Test Automation – design, develop, and maintain automated test scripts
Work on test process and test automation improvements
Set up and maintain the CI/CD pipeline
Test Case Development – analyze requirements, define criteria, create tests, develop automated scripts
Test Execution – perform manual scenarios, launch automated scripts, analyze and document results
Defect Management – identify, report, track, and collaborate with development for resolution
Documentation and Technical Knowledge – build the team's awareness, competencies, and skills
Collaboration – work closely with software engineers, product managers, and other stakeholders regarding design approaches, requirements, and defects analysis
Continuous Improvement – identify, suggest, and implement best practices and own ideas
Project initiation including scoping, project estimating and scheduling, obtaining resources, production of project plan, ratification with sponsors and stakeholders
Deliver Xperi solutions to customers around the world
Provide support to customers during project realization
Communicate with customers and coordinate the development of projects
Cooperate with the Engineering and Sales departments
Support, motivate and work with team members to develop their skills since Xperi’s employees are our most valuable resource
Actively manage the processes of Incident and Problem Management across the range of products and services, such that services operate with minimal disruption to the customers and failures are recovered in the shortest possible timeframes
Manage Incidents to resolution in distributed environment with involvement of multiple Engineering and Operations Teams in different time zones
Identify, resolve and proactively prevent Problems and Incidents
Drive RCA to identify root cause and define corrective/preventative action plans (covering people, process and technology elements)
Track and analyze ticket trends and support statistics to verify against KPIs
Actively lead/host Problem Management meetings and MIRs (Major Incident Reviews) with internal and external stakeholders and Senior Leadership Teams to progress and update on Problems
Develop and maintain good relationships with internal and external customers by ensuring highest level of service
Be available to provide occasional support during remote on-call shifts
Partner with Production Engineering/TechOps engineers to own and manage 24/7 operation of Pay TV systems and the larger Xperi family according to Service Level Agreement
Provide architecture and technical leadership of the overall Production Engineering infrastructure/observability & tooling
Own and maintain the development of Config as Code (CI/CD pipeline) for production and testing environments
Support and own efforts to achieve automation, quality, stability, security, resiliency and high availability goals of the systems
Develop a roadmap to optimize the operations together with key stakeholders
Collaborate with development engineering teams to drive the development of tools and methods to monitor system health, data analysis for identifying potential issues, seamless software updates, automation related to error detection and mitigation, and cost monitoring
Build trusting relationships with work partners across the organization, especially with development engineering teams for ideation and implementation of continuous improvement to the service
Own and provide clear and timely updates and status of the service operation and reliability to key stakeholders and leadership
Guide and mentor other Production Engineering Engineers
Manage very large Scale Cloud and on prem System Deployment, Config change, Monitoring, Trouble shooting
Partner with Production Engineering/TechOps engineers to own and manage 24/7 operation of Pay TV systems and the larger Xperi family according to Service Level Agreement
Provide architecture and technical leadership of the overall Production Engineering infrastructure/observability & tooling
Own and maintain the development of Config as Code (CI/CD pipeline) for production and testing environments
Support and own efforts to achieve automation, quality, stability, security, resiliency and high availability goals of the systems
Develop a roadmap to optimize the operations together with key stakeholders
Collaborate with development engineering teams to drive the development of tools and methods to monitor system health, data analysis for identifying potential issues, seamless software updates, automation related to error detection and mitigation, and cost monitoring
Build trusting relationships with work partners across the organization, especially with development engineering teams for ideation and implementation of continuous improvement to the service
Own and provide clear and timely updates and status of the service operation and reliability to key stakeholders and leadership
Guide and mentor other Production Engineering Engineers
Manage very large Scale Cloud and on prem System Deployment, Config change, Monitoring, Trouble shooting