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Service Delivery Support Administrator Marine & Offshore
Aleja Zwycięstwa 13A, Aniołki, Gdańsk
Wygasła: 03.12.2022
full-time, part time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
We are looking for an Administrator in our Gdansk Office to support the Marine & Offshore business. This role handles order-to-invoice processes in our SAP ByD system and is a key function to ensure efficient and effective order-management and invoicing. You will be working with administrative and technical colleagues and clients on an international level. LR will offer you a challenging job opportunity and the possibility to develop yourself and realise your ambitions
Key Responsibilities:
Manage Order to Invoice process and perform the following activities in SAP ByD system:
• Respond to client and other incoming enquiries from internal customers/stakeholders;
• Set up ‘Contract’ (Field Service and Repair) or ‘Project’ (Projects) for the agreed scope of work;
• Create Service Order or Sales Order;
• Assign Responsible Person (RP) and allocate work to SD;
• Perform Responsible Role for some work (e.g. transactional work), including project invoice requests;
• Monitor progress of service and/or sales orders;
• Set up contractors correctly where applicable, with a purchase order (PO);
• Ensure PO is approved, services are receipted, to invoice client;
• Schedule and monitor tasks in ByD dashboard;
• Ensure Contracts, Project & Sales Order are properly closed with no errors in revenue recognition;
• Review & follow up on service orders in query until these are resolved;
• Review & follow up on post invoice queries until these are solved
Regular monitoring in ByD
• Monitoring quotes, validity of contracts, projects progress, work centres, work packages for assignment,
• Confirm ‘goods receipt’ when a service if delivered / task is complete when required
• Do approvals where relevant
• Assign transactions to jobs
Other tasks related to SDS may be added as the role develops:
• Prioritise and process documentation/data/information in accordance with local business requirements and agreed deadlines
• Data filing/entry in accordance with defined procedures
• Deal with queries and build relationships with internal/external clients, as appropriate
• Monitor inbox and tasks assigned; Keep diary of outstanding cases
• Investigation on Credit Notes and post invoicing queries (it is necessary); Raise Credit Task form and follow up until credit note is raised; arrange for a new invoice as necessary
• To coach other team members, as appropriate, to achieve effective knowledge transfer and application
• Conduct all activities in line with internal procedures, contractual requirements, cost structures and budget constraints
We are looking for an Assistant in our Gdansk Office to support the Marine & Offshore business. This role is to provide administrative support for the delivery of projects against defined procedures. LR will offer you a challenging job opportunity and the possibility to develop yourself and realise your ambitions. Please note we can only offer a short-term contract for a fixed period (4 – 5 months)
Key Responsibilities:
Provide support to MRV & DCS Project Technical Assistants:
Project coordination activities to ensure the smooth delivery of LR services under the supervision of MRV & DCS Project Technical Assistant(s)
Complete required monitoring and tasks within ByD to meet business requirements and internal procedures
Conduct all activities in line with internal procedures and ensure all created jobs have a valid contract and meet contractual requirements
Be accountable for accurate processing of jobs to ensure we meet financial reporting obligations