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Support the day-to-day activities of our Human Resources and Office Management departments
Manage and maintain employee records and systems
Manage the hiring and termination processes (prepare documentation, exit interview, inform all relevant stakeholders, update systems)
Update databases internally, such as sick and maternity leave, holidays, etc
Prepare and amend where necessary HR documents and policies, i.e. employment contracts, recruitment guides, etc
Review and update company policies to ensure legal compliance
Point of contact with external partners on HR and Office Management matters
Reporting regularly on HR metrics, such as new hires, company turnover, etc
Point of contact for employees on HR and Office related queries
Manage the payroll process, partnering with the Payroll provider and informing of all relevant information and changes to ensure accuracy and on time payroll payment
Ensuring the office is fully equipped with all material and equipment
Support with internal admin processes (invoicing, office material requests, etc)
Support new colleagues as part of their onboarding, ensuring they have all the needed equipment and information
You question the status quo, want to optimise existing processes and introduce missing processes
Opportunity to participate in various people projects
Sales process management (end-to-end): You will be the first point of contact for the customer, all the way to closing the sale
Build industry expertise: Become a true thought leader by building a thorough understanding of the Polish education system, students’ real needs, and how we can bridge the gap in between
Team collaboration: While you are responsible for your own targets, you will also work closely with the rest of the GoStudent Poland Team. This means sharing ideas and feedback so we can improve our product and internal processes
Growth and development: GoStudent is growing very quickly and along with the rest of the Polish team, so will you! You need to be ready for change and taking on more responsibility
Sales process management (end-to-end): You will be the first point of contact for the customer, all the way to closing the sale
Build industry expertise: Become a true thought leader by building a thorough understanding of the Polish education system, students’ real needs, and how we can bridge the gap in between
Team collaboration: While you are responsible for your own targets, you will also work closely with the rest of the GoStudent Poland Team. This means sharing ideas and feedback so we can improve our product and internal processes
Growth and development: GoStudent is growing very quickly and along with the rest of the Polish team, so will you! You need to be ready for change and taking on more responsibility
Sales: Proactively consult students and parents to understand any changes to their objectives, challenges they might have, and opportunities to advance our partnership. Also, you will effectively identify customer’s problems and issues to maximize the possibility for retaining the customer, being responsible for retaining customers with the highest churn risk and directly contribute to revenue
Customer Renewal Management: You will continuously gather feedback on our service (customer experience) and be responsible for increasing the loyalty (retention rate) and satisfaction (NPS score) of our customers, with the goal of attracting existing customers for long-term memberships
Process Optimization: You question, improve and automate existing processes and introduce new processes. Establish effective working relationships to ensure excellent information flow and feedback on process, policy and product changes that will affect our team and customers
Goal Achievement: KPIs motivate you and achieving quarterly goals related to product usage, customer satisfaction and loyalty, and increasing customer value characterize your daily tasks. You are driven to achieve quarterly goals related to retention, conversion rate of “at risk” customers, collections target, as well as proactively forecast risks in achieving your goals and develop mitigation plans to minimize them
Are you results-oriented and do you fall in love with data dashboards? Do you love working in a highly dynamic work environment? If this sounds like you, we’d love to hear from you!
You are the face of GoStudent for our tutors’ community - you support and guide our tutors through the entire tutor journey and improve their experience through structured projects and action plans in order to increase their loyalty (retention rate) and satisfaction (NPS score)
You actively monitor and manage the engagement levels of 200-400 tutors, through systematic contacting of tutors (e.g., feedback calls, etc.) to ensure high performance and increase number of sessions and students
You love to support tutors, responding to day-to-day inbound email and call queries, writing and visualising newsletters, FAQs and other communication channels
You ensure best practice exchange and communication within the tutors’ community
You analyze, identify issues and roadblocks, strategize solutions. You question, improve and automate existing training, reactivation and feedback processes