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Rekrutacje prowadzone przez firmę:
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Technical Support Representative
Gdańsk
Wygasła: 08.09.2022
full-time, part time, additional / temporary
umowa o pracę
umowa zlecenie
kontrakt B2B
full office work, hybrid work
junior specialist (Junior)
Obowiązki:
Conduct your own investigations for complex issues and uncertain situations. The team is here to help you with that, though it is expected that with time your will learn the product hardware and software specifics. Learning is not an option, it is a must
Spend a part of your day answering support calls and emails that will require you to be able to rock technical questions day in and day out and, equally important, have our customers feeling valued and heard in each interaction
Keep track of ongoing issues, resolving problems with the team and keeping customers up-to-date on resolution progress
Gather customer feedback and help the team in planning the new features. Pilot launch and introduce new features for the customers
Turn any situation, including bad ones, into an extraordinary experience for our customers
Execute on creative ways to help make our customer feel loved and supported – this includes gifts and wider initiatives