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Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfill Service Requests from end users according to defined procedures
Document client issues in our call tracking system
Provide friendly, courteous, and quality communication to all end users throughout the support process
Grow professionally through on-going training activities and continued learning
Collaborate with organization counterparts and department team members to share knowledge and expertise
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfill Service Requests from end users according to defined procedures
Document client issues in our call tracking system
Provide friendly, courteous, and quality communication to all end users throughout the support process
Grow professionally through on-going training activities and continued learning
Collaborate with organization counterparts and department team members to share knowledge and expertise
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Planning and execution of daily administrative tasks including performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, installing upgrades, active participation in projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Identity and Access Management Developer
plac Andersa 3, Stare Miasto, Poznań
Wygasła: 23.12.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Planning and execution of daily administrative tasks including performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, installing upgrades, active participation in projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Cloud Engineer
Tysiąclecia 14, Nowy Tomyśl
Wygasła: 05.11.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
You will be a key member of the B. Braun Cloud Platform team and work on existing and new platform services that provide the infrastructure foundation for a range of existing and new digital products
You work in a dynamic and Agile team collaborating with a varied set of global stakeholders and peers like cloud engineers and software developers as well as with software architects, system engineers, quality engineers and product owners
You gather business / user requirements and transfer into technical solutions based on Microsoft’s cloud portfolio
You support the planning, design, and architecture of solutions and tools utilized in migrating legacy services to Microsoft Azure
You execute implementation and migration tasks, including installation, configuration, maintenance, and troubleshooting
You will be a key member of the B. Braun Cloud Platform team and work on existing and new platform services that provide the infrastructure foundation for a range of existing and new digital products
You work in a dynamic and Agile team collaborating with a varied set of global stakeholders and peers like cloud engineers and software developers as well as with software architects, system engineers, quality engineers and product owners
You gather business / user requirements and transfer into technical solutions based on Microsoft’s cloud portfolio
You support the planning, design, and architecture of solutions and tools utilized in migrating legacy services to Microsoft Azure
You execute implementation and migration tasks, including installation, configuration, maintenance, and troubleshooting
Serve as Exchange Online/Outlook 2nd level supporter, 40.000+ user environment
Planning and execution of daily administrative tasks including security impacts, performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, identifying voice and video requirements, installing upgrades
Contribute to Technology like Teams, OneDrive, OneNote, Forms, Planner, Stream and Bookings (Help Desk and Security Help Desk)
Participate in compliance and security reviews as needed. Work closely with other internal teams to build security, reliability, and scalability into the Exchange Online architecture
Ensuring stability and optimal performance on all systems including Incident handling
Engage with vendors where needed on complex incidents within the domain
Execution of maintenance and lifecycle activities
Coordination and control of external support/service providers
Serve as Exchange Online/Outlook 2nd level supporter, 40.000+ user environment
Planning and execution of daily administrative tasks including security impacts, performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, identifying voice and video requirements, installing upgrades
Contribute to Technology like Teams, OneDrive, OneNote, Forms, Planner, Stream and Bookings (Help Desk and Security Help Desk)
Participate in compliance and security reviews as needed. Work closely with other internal teams to build security, reliability, and scalability into the Exchange Online architecture
Ensuring stability and optimal performance on all systems including Incident handling
Engage with vendors where needed on complex incidents within the domain
Execution of maintenance and lifecycle activities
Coordination and control of external support/service providers
Conception, design, planning and implementation of global SAP system landscapes under consideration of cloud technologies, security requirements, high availability and 24/7 hours operation
Creation, implementation and continuously improvement of concepts for the provision, monitoring, security, effective administration and operation of complex SAP landscapes
Ensuring stable, secure, trouble-free and high-performance availability of SAP systems
Planning, control and implementation of global IT projects in the SAP technology environment
Control of external service providers
Creation of solution documentation and procedural instructions
Planning, coordination and implementation of lifecycle activities
Planning and implementation of PoCs for testing of future concepts, SAP technologies, cloud and on-premise architectures
Conception, design, planning and implementation of global SAP system landscapes under consideration of cloud technologies, security requirements, high availability and 24/7 hours operation
Creation, implementation and continuously improvement of concepts for the provision, monitoring, security, effective administration and operation of complex SAP landscapes
Ensuring stable, secure, trouble-free and high-performance availability of SAP systems
Planning, control and implementation of global IT projects in the SAP technology environment
Control of external service providers
Creation of solution documentation and procedural instructions
Planning, coordination and implementation of lifecycle activities
Planning and implementation of PoCs for testing of future concepts, SAP technologies, cloud and on-premise architectures
Support of a complex, interdisciplinary project in a matrix organization
Intensive cooperation with the program manager in charge, for instance in the planning, organization and controlling of project goals, acceptance criteria, milestones and derived measures
Insure the proper use of the company wide project management standards
Active work in all project management areas such as risk management, project related reporting, project stakeholder management, internal communication
Responsible for the creation and continuous monitoring/updating of the key project management documents such as risk register
Consolidate and update status reports for different target audiences (project steering, project team)
Creation of project documents like Blueprint concept
Stakeholder coordination, meeting support for several committees including preparation, execution and follow-up
Insure the timely and just in time project cost allocation
Active participation to the administration of collaboration spaces and other communication tools within the project such as intranet pages, project SharePoint with colleagues from the Change-Management area
Insure internal Project communication in cooperation with the program manager
Interaction with other global B.Braun departments like IT and other divisions, as well as with external providers
Support of a complex, interdisciplinary project in a matrix organization
Intensive cooperation with the program manager in charge, for instance in the planning, organization and controlling of project goals, acceptance criteria, milestones and derived measures
Insure the proper use of the company wide project management standards
Active work in all project management areas such as risk management, project related reporting, project stakeholder management, internal communication
Responsible for the creation and continuous monitoring/updating of the key project management documents such as risk register
Consolidate and update status reports for different target audiences (project steering, project team)
Creation of project documents like Blueprint concept
Stakeholder coordination, meeting support for several committees including preparation, execution and follow-up
Insure the timely and just in time project cost allocation
Active participation to the administration of collaboration spaces and other communication tools within the project such as intranet pages, project SharePoint with colleagues from the Change-Management area
Insure internal Project communication in cooperation with the program manager
Interaction with other global B.Braun departments like IT and other divisions, as well as with external providers
Serve as Exchange Online/Outlook 2nd level supporter, 40.000+ user environment
Planning and execution of daily administrative tasks including security impacts, performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, identifying voice and video requirements, installing upgrades
Contribute to Technology like Teams, OneDrive, OneNote, Forms, Planner, Stream and Bookings (Help Desk and Security Help Desk)
Participate in compliance and security reviews as needed. Work closely with other internal teams to build security, reliability, and scalability into the Exchange Online architecture
Ensuring stability and optimal performance on all systems including Incident handling
Engage with vendors where needed on complex incidents within the domain
Execution of maintenance and lifecycle activities
Coordination and control of external support/service providers
Serve as Exchange Online/Outlook 2nd level supporter, 40.000+ user environment
Planning and execution of daily administrative tasks including security impacts, performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, identifying voice and video requirements, installing upgrades
Contribute to Technology like Teams, OneDrive, OneNote, Forms, Planner, Stream and Bookings (Help Desk and Security Help Desk)
Participate in compliance and security reviews as needed. Work closely with other internal teams to build security, reliability, and scalability into the Exchange Online architecture
Ensuring stability and optimal performance on all systems including Incident handling
Engage with vendors where needed on complex incidents within the domain
Execution of maintenance and lifecycle activities
Coordination and control of external support/service providers
Planning and execution of daily administrative tasks including performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, installing upgrades, active participation in projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Identity and Access Management Developer
plac Andersa 3, Stare Miasto, Poznań
Wygasła: 30.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Planning and execution of daily administrative tasks including performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, installing upgrades, active participation in projects
Ogłoszenie Archiwalne
Ogłoszenie Archiwalne
Service Desk Analyst – German Speaker
Tysiąclecia 14, Nowy Tomyśl
Wygasła: 30.04.2023
full-time
umowa o pracę
hybrid work
specialist (Mid / Regular)
Obowiązki:
Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfill Service Requests from end users according to defined procedures
Document client issues in our call tracking system
Provide friendly, courteous, and quality communication to all end users throughout the support process
Grow professionally through on-going training activities and continued learning
Collaborate with organization counterparts and department team members to share knowledge and expertise
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfill Service Requests from end users according to defined procedures
Document client issues in our call tracking system
Provide friendly, courteous, and quality communication to all end users throughout the support process
Grow professionally through on-going training activities and continued learning
Collaborate with organization counterparts and department team members to share knowledge and expertise
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfill Service Requests from end users according to defined procedures
Document client issues in our call tracking system
Provide friendly, courteous, and quality communication to all end users throughout the support process
Grow professionally through on-going training activities and continued learning
Collaborate with organization counterparts and department team members to share knowledge and expertise
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfill Service Requests from end users according to defined procedures
Document client issues in our call tracking system
Provide friendly, courteous, and quality communication to all end users throughout the support process
Grow professionally through on-going training activities and continued learning
Collaborate with organization counterparts and department team members to share knowledge and expertise
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Help to set up and manage a team of Service Desk Agents including but not limited to disciplinary management, training, mentoring and leadership of said personnel
Provide a competent, service-oriented Service Desk to end users as a primary point of contact for all information technology issues and problems
Monitor the effectiveness of the team against SLA/KPI’s, driving through change as needed to deliver continual service improvement
Ensure operational procedures and practices are well defined, documented and consistently applied within the team
Represent the first stage of escalation for incidents should these not be resolvable within the agreed Service Levels
Install a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues
Ensure new employees are on-boarded with seamless handover / transition into service
Ensure the team is skilled and trained to enable them to deliver high quality service and support
Demand consistent customer feedback and respond appropriate to feedback on areas for improvement
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Grow professionally through on-going training activities and continued learning
Working with M365 on Admin Level in global environments
Engineering and Troubleshooting
Architect to develop the M365 platform
Supporting problem management process
Working with office productivity tools; delivery assurance and/or industry standards on deliverables
Supporting problem management process
Planning and execution of daily administrative tasks including performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, identifying voice and video requirements, installing upgrades, etc
Planning and execution platform changes
Planning and execution of maintenance and lifecycle activities
Coordination and control of external support/service providers
Creation and maintenance of documentation and processes
Ensure proper operation and support of the global endpoint security infrastructure
Responsible for endpoint security solutions on premises or in the cloud
Act as a leading role in the future endpoint security solutions
Provide support for internal and external audits
Responsible for the security of end devices
Responsible for project concept, architecture, implementation, changes and lifecycle
Development of operational, monitoring and test concepts for endpoint security
Conduct monitoring, investigation, coordination, and reaction to endpoint security incidents
Conduct management reporting relates to security incidents
Conduct further development of endpoint security standards, rules, processes, and implementation
Participate in execution of regular security and penetration tests
Participate in rotating on-call 24x7 support
For more senior positions, plan and schedule tasks to ensure the timely completion of several independent tasks and projects, with limited discretion. General outcome is shared upon completion
The job function listed is not exhaustive and shall include any responsibilities as assigned by the Supervisor from time to time
Working with office productivity tools; delivery assurance and/or industry standards on deliverables
Supporting problem management process - Planning and execution of daily administrative tasks including performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, identifying voice and video requirements, installing upgrades, etc
Planning and execution platform changes
Planning and execution of maintenance and lifecycle activities
Coordination and control of external support/service providers - Creation and maintenance of documentation
The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time
Ensure proper operation and support of the global endpoint security infrastructure
Responsible for endpoint security solutions on premises or in the cloud
Act as a leading role in the future endpoint security solutions
Provide support for internal and external audits
Responsible for the security of end devices
Responsible for project concept, architecture, implementation, changes and lifecycle
Development of operational, monitoring and test concepts for endpoint security
Conduct monitoring, investigation, coordination, and reaction to endpoint security incidents
Conduct management reporting relates to security incidents
Conduct further development of endpoint security standards, rules, processes, and implementation
Participate in execution of regular security and penetration tests
Participate in rotating on-call 24x7 support
For more senior positions, plan and schedule tasks to ensure the timely completion of several independent tasks and projects, with limited discretion. General outcome is shared upon completion
The job function listed is not exhaustive and shall include any responsibilities as assigned by the Supervisor from time to time
Working with office productivity tools; delivery assurance and/or industry standards on deliverables
Supporting problem management process - Planning and execution of daily administrative tasks including performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, identifying voice and video requirements, installing upgrades, etc
Planning and execution platform changes
Planning and execution of maintenance and lifecycle activities
Coordination and control of external support/service providers - Creation and maintenance of documentation
The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time
Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfill Service Requests from end users according to defined procedures
Document client issues in our call tracking system
Provide friendly, courteous, and quality communication to all end users throughout the support process
Grow professionally through on-going training activities and continued learning
Collaborate with organization counterparts and department team members to share knowledge and expertise
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfill Service Requests from end users according to defined procedures
Document client issues in our call tracking system
Provide friendly, courteous, and quality communication to all end users throughout the support process
Grow professionally through on-going training activities and continued learning
Collaborate with organization counterparts and department team members to share knowledge and expertise
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Installation, configuration, maintenance and optimization of the centralized and decentralized storage, SAN and backup environments on a global level
Administration and operation of the high-availability SAN & storage infrastructure platform as well as secure operation of the backup platform on a global level
Design and implementation of environments up to high availability solutions
Patch and release management
Configuration, monitoring and maintenance of suitable backup procedures and plans according to specifications, including reporting
Automation of operational tasks
2nd level support based on a 24x7 operating model (incident / problem / change management)
Coordination and control of external support/service providers
Creation and maintenance of qualification documentation
Installation, configuration, maintenance and optimization of the centralized and decentralized storage, SAN and backup environments on a global level
Administration and operation of the high-availability SAN & storage infrastructure platform as well as secure operation of the backup platform on a global level
Design and implementation of environments up to high availability solutions
Patch and release management
Configuration, monitoring and maintenance of suitable backup procedures and plans according to specifications, including reporting
Automation of operational tasks
2nd level support based on a 24x7 operating model (incident / problem / change management)
Coordination and control of external support/service providers
Creation and maintenance of qualification documentation
Act as facilitator in the successful application of Robot Process Automation (RPA) within the B. Braun group
Act as programmer in recording-based “UiPathStudio” to develop, modify and maintain programmed RPA scripts and/or to support automation with other techniques, e.g. MS Office VBA
Directly interact with the customer in discussing best-possible solutions, by option in workshops abroad or on remote
Understand, record and evaluate the customer’s process for its automation potential. Occasionally perform process reviews for RPA readiness
Develop, modify and maintain process documentations and training material
Train staff on software products created by ‘Smart Automation Service’
Support in all operative, administrative and training activities around the services provided by the planned unit of ‘Smart Automation Service’
Act as facilitator in the successful application of Robot Process Automation (RPA) within the B. Braun group
Act as programmer in recording-based “UiPathStudio” to develop, modify and maintain programmed RPA scripts and/or to support automation with other techniques, e.g. MS Office VBA
Directly interact with the customer in discussing best-possible solutions, by option in workshops abroad or on remote
Understand, record and evaluate the customer’s process for its automation potential. Occasionally perform process reviews for RPA readiness
Develop, modify and maintain process documentations and training material
Train staff on software products created by ‘Smart Automation Service’
Support in all operative, administrative and training activities around the services provided by the planned unit of ‘Smart Automation Service’
Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfill Service Requests from end users according to defined procedures
Document client issues in our call tracking system
Provide friendly, courteous, and quality communication to all end users throughout the support process
Grow professionally through on-going training activities and continued learning
Collaborate with organization counterparts and department team members to share knowledge and expertise
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfill Service Requests from end users according to defined procedures
Document client issues in our call tracking system
Provide friendly, courteous, and quality communication to all end users throughout the support process
Grow professionally through on-going training activities and continued learning
Collaborate with organization counterparts and department team members to share knowledge and expertise
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Information Security Specialist – Information Security Training and Awareness Lead
plac Andersa 3, Stare Miasto, Poznań
Wygasła: 11.03.2023
full-time
umowa o pracę
hybrid work
manager / supervisor
Obowiązki:
Group-wide initiation and control of information security awareness measures
Lead, build and maintain a Security Training and Awareness program based on the evolving threat landscape and to align with guidance from Information Security Office
Define program objectives, strategy and execution
Remain informed on emerging threats, security risks and trends
Publish company-wide and targeted communications on security-related topics, standards, processes and best practices
Organize and facilitate ongoing security training, events and workshops to foster a stronger security-minded culture
Partner with corporate communications to ensure style consistency and efficiency
Measure and report on training participation and program effectiveness
Supporting the CISO in setting up, operating and optimizing the B. Braun Group’s Information Security Management System according to ISO/IEC 27001
Creation and maintenance of documents (policies, standards, etc.) for information security
Support of business impact, threat and risk analyses
Definition of security requirements for the procurement, development and maintenance of IT systems as well as the commissioning of external service providers
Contributing to information security projects
Planning and execution or control of internal security audits and service provider audits
Consultation of departments, employees and projects regarding information security
Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfill Service Requests from end users according to defined procedures
Document client issues in our call tracking system
Provide friendly, courteous, and quality communication to all end users throughout the support process
Grow professionally through on-going training activities and continued learning
Collaborate with organization counterparts and department team members to share knowledge and expertise
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality