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Brak treści. Ta firma nie uzupełniła zakładki “O firmie”.
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People & Culture Development Specialist (L&D Specialist)
Warszawa
Wygasła: 12.05.2024
full-time
umowa o pracę
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
Identifying skills & knowledge gaps within teams and delivering appropriate developmental solutions
Providing front line advice and support on P&C related matters to managers and colleagues
Assisting with onsite communication activities and initiatives
Management of P&C tools such as Officevibe etc
Leading diverse initiatives to enhance employee engagement and satisfaction through surveys, focus groups and action planning
Managing and delivering trainings to Booksy employees
Utilizing data and analytics to measure the effectiveness of training programs, employee development initiatives and overall talent management strategies
Developing and maintaining training materials and content
Participating in P&C project for local and international needs
Coach, challenge and support managers on various people-related matters
Rozwiązywanie spraw klientów, podczas kontaktów przychodzących, poprzez telefon, email, czat, social media
Wykonywanie kontaktów wychodzących do klientów w celu udzielenia informacji lub uzyskania informacji potrzebnych do rozwiązania sprawy
Obsługa klientów, w sposób zapewniający rozwiązanie jak największej liczby spraw przy pierwszym kontakcie
Udzielanie klientom informacji o sposobie działania oraz funkcjonalności Booksy Biz oraz Booksy dla Klientów, jak również na temat subskrypcji, faktur i płatności
Proponowanie rozwiązań dostosowanych do potrzeb klientów, w zakresie możliwym do dostarczenia przez Booksy
Edukacja klientów w zakresie funkcjonalności Booksy
Rozwiązywanie spraw klientów, podczas kontaktów przychodzących, poprzez telefon, email, czat, social media
Wykonywanie kontaktów wychodzących do klientów w celu udzielenia informacji lub uzyskania informacji potrzebnych do rozwiązania sprawy
Obsługa klientów, w sposób zapewniający rozwiązanie jak największej liczby spraw przy pierwszym kontakcie
Udzielanie klientom informacji o sposobie działania oraz funkcjonalności Booksy Biz oraz Booksy dla Klientów, jak również na temat subskrypcji, faktur i płatności
Proponowanie rozwiązań dostosowanych do potrzeb klientów, w zakresie możliwym do dostarczenia przez Booksy
Edukacja klientów w zakresie funkcjonalności Booksy
People & Culture Development Specialist (L&D Specialist)
Prosta 67, Wola, Warszawa
Wygasła: 12.05.2024
full-time
umowa o pracę
kontrakt B2B
home office work
specialist (Mid / Regular)
Obowiązki:
Identifying skills & knowledge gaps within teams and delivering appropriate developmental solutions
Providing front line advice and support on P&C related matters to managers and colleagues
Assisting with onsite communication activities and initiatives
Management of P&C tools such as Officevibe etc
Leading diverse initiatives to enhance employee engagement and satisfaction through surveys, focus groups and action planning
Managing and delivering trainings to Booksy employees
Utilizing data and analytics to measure the effectiveness of training programs, employee development initiatives and overall talent management strategies
Developing and maintaining training materials and content
Participating in P&C project for local and international needs
Coach, challenge and support managers on various people-related matters
Definition and execution of strategy around IT systems supporting key business functions (CS, Sales) at Booksy
Delivering and maintaining IT solutions, with a focus on our CRM system, to provide essential support to our country teams, including Customer Success, Sales, and Operations, in their daily activities
Taking the lead on a global harmonization project (technology area), where you will identify opportunities for standardization, optimization, and automation within our Customer Success, Sales, and Operations areas
Collaborating closely with country teams to ensure the seamless implementation of IT systems and initiatives, all driven by business needs and available data
Employing your expertise to identify, produce, gather, and meticulously analyze available data, providing insights into the efficiency of the processes we support
Leading and guiding a dedicated team responsible for system maintenance and development
Definition and execution of strategy around IT systems supporting key business functions (CS, Sales) at Booksy
Delivering and maintaining IT solutions, with a focus on our CRM system, to provide essential support to our country teams, including Customer Success, Sales, and Operations, in their daily activities
Taking the lead on a global harmonization project (technology area), where you will identify opportunities for standardization, optimization, and automation within our Customer Success, Sales, and Operations areas
Collaborating closely with country teams to ensure the seamless implementation of IT systems and initiatives, all driven by business needs and available data
Employing your expertise to identify, produce, gather, and meticulously analyze available data, providing insights into the efficiency of the processes we support
Leading and guiding a dedicated team responsible for system maintenance and development
Designing and leading the technical implementation of new features and bug fixes in Salesforce, ensuring optimal performance and functionality
Collaborating with stakeholders to gather requirements and architect scalable solutions for upcoming projects, aligning them with business objectives
Configuring and customizing Salesforce to meet the unique needs of our organization, while providing necessary architectural oversight and guidance
Supporting cross-functional teams in integrating their tools with Salesforce, fostering seamless collaboration and data flow
Keeping abreast of the latest Salesforce features and best practices, and mentoring team members to ensure continuous learning and improvement
Taking ownership of tasks and responsibilities, prioritizing effectively and communicating transparently with both internal teams and external stakeholders
Tworzenie i dostarczanie oprogramowania, utrzymanie i rozwój aplikacji
Udział w produktowo-scrum’owym procesie projektowania - od analizy problemów produktowych, projektowania i definiowania rozwiązań w oparciu o cele biznesowe, prowadzenia przeglądów projektów, aż do monitorowania produkcyjnych rozwiązań
Udział w pracach zespołu programistów przy rozwoju platformy, w tym testowaniu aplikacji, wykonywaniu Code Review i wspieraniu mniej doświadczonych deweloperów
Odpowiedzialność za jakość i stabilność dostarczanego produktu oraz decyzje architektoniczne produktu
Prepare monthly consolidated Booksy results and supports accurate internal financial reporting in compliance with Polish GAAP and US GAAP;
Ensure timely preparation of year- end statutory consolidated financial statements with all complementary notes in compliance with Polish GAAP and US GAAP;
Assist timely preparation of year- end statutory financial statements for all Booksy entities in compliance with local GAAP;
Assist in the audit and review of reporting data & early warning processes;
IC transactions reconciliation and confirmation.;
Liaise with accounting staff across the Group and company’s auditors and advisors;
Resolve and advises on issues related to proper accounting treatment;
Ensure compliance with regulations;
Identify areas and issues that need to be followed with up-dates of Group Accounting Policy, proposes guidelines and supports consistency, quality and timelines of financial reporting
Participate in strategic projects with regard to financial processes such as: implementation of new/ changed accounting standards, accounting of new acquisitions, coordination of integration process of newly acquired entities, liquidation of entities etc
Implement internal control system in the accounting area;
Preparing marketing data analysis to assess campaign effectiveness, identify trends and draw conclusions (using Appsflyer, Google Analytics and other similar tools)
Creating reports and analyzes using SQL and PowerBI based on data from various sources
Creating recommendations to improve the effectiveness of marketing activities, including technological improvements
Collaboration in creating requirements and implementing IT solutions
Support in the development of analytical and marketing tools
Preparing marketing data analysis to assess campaign effectiveness, identify trends and draw conclusions (using Appsflyer, Google Analytics and other similar tools)
Creating reports and analyzes using SQL and PowerBI based on data from various sources
Creating recommendations to improve the effectiveness of marketing activities, including technological improvements
Collaboration in creating requirements and implementing IT solutions
Support in the development of analytical and marketing tools
Prepare monthly consolidated Booksy results and supports accurate internal financial reporting in compliance with Polish GAAP and US GAAP;
Ensure timely preparation of year- end statutory consolidated financial statements with all complementary notes in compliance with Polish GAAP and US GAAP;
Assist timely preparation of year- end statutory financial statements for all Booksy entities in compliance with local GAAP;
Assist in the audit and review of reporting data & early warning processes;
IC transactions reconciliation and confirmation.;
Liaise with accounting staff across the Group and company’s auditors and advisors;
Resolve and advises on issues related to proper accounting treatment;
Ensure compliance with regulations;
Identify areas and issues that need to be followed with up-dates of Group Accounting Policy, proposes guidelines and supports consistency, quality and timelines of financial reporting
Participate in strategic projects with regard to financial processes such as: implementation of new/ changed accounting standards, accounting of new acquisitions, coordination of integration process of newly acquired entities, liquidation of entities etc
Implement internal control system in the accounting area;
Preparing marketing data analysis to assess campaign effectiveness, identify trends and draw conclusions (using Appsflyer, Google Analytics and other similar tools)
Creating reports and analyzes using SQL and PowerBI based on data from various sources
Creating recommendations to improve the effectiveness of marketing activities, including technological improvements
Collaboration in creating requirements and implementing IT solutions
Support in the development of analytical and marketing tools
Support Payments product teams in delivering against their aggressive 2024 targets to increase Booksy payment volumes across the globe
Work alongside other B2B product marketers to position Booksy as a leading player in the payments space for appointment based providers
Invest time to deeply understand customer pain points and how Booksy’s Payments roadmap will work to resolve them
Develop an intimate understanding of Booksy Payment solutions so that you can serve as an expert internally and also properly communicate the value of our product to providers and their customers
Develop audience segmentation, product positioning, and messaging frameworks to serve as a base and create consistency in all product related materials
Own go-to-market strategies for Booksy Payment solutions that can be replicated on a global scale. Oversee content production, channel execution, and launch timelines
Coordinate with stakeholders in field marketing teams to establish go-to-market plans in the region with consideration for local nuances and product market fit
Support product teams in compiling competitive intel and benchmarking Booksy Payment solutions
Work with our CRM team to understand and improve key experiences throughout the Booksy Payments lifecycle
Collaborate with Payments team and UX research to facilitate market research
Analyze product adoption, usage, and transaction volumes to inform success of product marketing programs/initiatives
Work to improve product/marketing processes in a growing organization that operates across multiple time zones
Collaborate with sales, support, and other internal teams to understand key onboarding, retention, and upsell processes related to payments and work cross-functionally to reduce friction throughout the funnel
Create centralized processes, documentation, and training materials related to Booksy Payments solutions to improve operational excellence
As a BI Analyst you will work closely with business teams to deliver insightful analysis across multiple fields (ex. Marketing, Finance, Sales, Product, CS, Sales) on both local and global level
You will work on answering business problems
You will be responsible for creating reports, dashboards and analysis connected to business needs
You will actively participate in creating new solutions, processes and updating old ones in the field of data processing
You will customize visualizations according to business needs, for both internal and external purposes
You will automate data processing and reports to support business processes
You will collaborate closely with a range of stakeholders
Preparing marketing data analysis to assess campaign effectiveness, identify trends and draw conclusions (using Appsflyer, Google Analytics and other similar tools)
Creating reports and analyzes using SQL and PowerBI based on data from various sources
Creating recommendations to improve the effectiveness of marketing activities, including technological improvements
Collaboration in creating requirements and implementing IT solutions
Support in the development of analytical and marketing tools
Preparing marketing data analysis to assess campaign effectiveness, identify trends and draw conclusions (using Appsflyer, Google Analytics and other similar tools)
Creating reports and analyzes using SQL and PowerBI based on data from various sources
Creating recommendations to improve the effectiveness of marketing activities, including technological improvements
Collaboration in creating requirements and implementing IT solutions
Support in the development of analytical and marketing tools
Work alongside our Chief Innovation Officer and other Senior Leaders to incubate and scale growth projects at Booksy, including: new core product lines, new verticals, and M&A strategies
Work with teams to develop realistic targets and growth trajectories for Booksy growth initiatives
Drive strategic relationships with Booksy partners to drive co-branding initiatives and growth projects
Establish marketing KPIs to define success of Booksy’s growth initiatives and monitor these metrics regularly to guide strategic decisions and keep the broader team informed on progress against goals
Support country teams in delivering against their growth targets as they related to your key projects
Work alongside other B2B product marketers to position Booksy as a leading player in the SMB software space, particularly for appointment based Providers
Invest time to deeply understand customer pain points and how Booksy’s growth roadmap will work to resolve them
Develop an intimate understanding of Booksy growth initiatives so that you can serve as an expert internally and also properly communicate the value of our product to providers and their customers
Develop audience segmentation, product positioning, and messaging frameworks related to growth projects to ensure consistency across the globe
Own go-to-market strategies for Booksy’s growth initiatives that can be replicated on a global scale. Oversee content production, channel execution, and launch timelines
Coordinate with stakeholders in field marketing teams to establish go-to-market plans in the region with consideration for local nuances and product market fit
Support product teams in compiling competitive intel and benchmarking Booksy against alternative solutions in each of our core markets
Work with our CRM team to develop automation programs that will support migrations and onboarding to new growth products for key segments
Collaborate with relevant stakeholders to facilitate market research
Work to improve product/marketing processes in a growing organization that operates across multiple time zones
Collaborate with sales, support, and other internal teams to understand key onboarding and activation moments related to growth projects and work cross-functionally to reduce friction throughout the funnel
Create centralized processes, documentation, and training materials related to Booksy growth initiatives to improve operational excellence
Collaboration with Stakeholders: Working closely with business analysts, data analysts, data producers, data scientists, and other stakeholders to understand their data needs, provide support, and create data solutions that align with business goals
Data Modeling: Developing and implementing data models that organize and structure data for efficient storage and retrieval. This involves understanding business requirements and designing schemas, tables, and relationships
Troubleshooting and Optimization: Identifying and resolving data-related issues, optimizing queries, and improving the performance of the data warehouse to ensure efficient data retrieval and reporting
Data Governance: Ensuring that the data in the Data Warehouse has clear ownership and that the owners maintain high quality of data
Prepare monthly consolidated Booksy results and supports accurate internal financial reporting in compliance with Polish GAAP and US GAAP;
Ensure timely preparation of year- end statutory consolidated financial statements with all complementary notes in compliance with Polish GAAP and US GAAP;
Assist timely preparation of year- end statutory financial statements for all Booksy entities in compliance with local GAAP;
Assist in the audit and review of reporting data & early warning processes;
IC transactions reconciliation and confirmation.;
Liaise with accounting staff across the Group and company’s auditors and advisors;
Resolve and advises on issues related to proper accounting treatment;
Ensure compliance with regulations;
Identify areas and issues that need to be followed with up-dates of Group Accounting Policy, proposes guidelines and supports consistency, quality and timelines of financial reporting
Participate in strategic projects with regard to financial processes such as: implementation of new/ changed accounting standards, accounting of new acquisitions, coordination of integration process of newly acquired entities, liquidation of entities etc
Implement internal control system in the accounting area;
Gromadzenie, przetwarzanie i analiza danych z różnych źródeł, w tym z hurtowni danych Booksy oraz zewnętrznych danych związanych z branżą Beauty
Wykonywanie zapytań SQL oraz pracowanie w narzędziach analitycznych, takich jak Power BI, w celu ekstrakcji i wizualizacji danych
Identyfikacja trendów, wzorców i anomalii w danych poprzez analizę danych historycznych i bieżących
Opracowywanie raportów i prezentacji na podstawie zebranych danych, w tym zarówno regularnych raportów okresowych, jak i analiz ad hoc
Na podstawie analiz danych, proponowanie i wspieranie implementacji usprawnień biznesowych, które mogą przyczynić się do zwiększenia efektywności działania Booksy oraz zwiększenia satysfakcji klientów
Monitorowanie skuteczności wprowadzonych zmian i dostosowywanie strategii na podstawie analizy wyników
Prezentowanie wyników analiz i rekomendacji dla zespołu zarządzającego oraz innych interesariuszy
Drive insights: Understand funnels, ecosystems, user behaviors, and long-term trends in the adoption of our products to identify opportunities for step-changes of specific customer segments
Metric Definition: Define and analyze key metrics that reflect the success of products and allow us to monitor the health of product adoption in the markets we serve
Growth Opportunities: Identify growth opportunities, remove barriers for product adoption, retention, engagement, and/or monetization by quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our merchants and consumers interact with Booksy products
Reporting: Prepare, monitor and adjust reports and reporting tools to best contribute to Product Team results
Collaboration: Cooperate with Product Teams to support them in their product related decisions based on data
Process automation: Cooperate with Business Intelligence Analysts and Data Engineers to drive automation of data management and reporting
Bieżąca praca w zwinnym zespole developerskim - praca z architekturą i kodem w ramach domeny zespołu
Jako właściciel technologiczny - dbasz o technologię, jesteś świadomy długu technologicznego i masz plan na rozwój
Jako lider - dbasz o organizację pracy w zespole, szukasz usprawnień, dbasz o atmosferę i pracujesz z zaangażowaniem. Wymieniasz doświadczenia z pozostałymi liderami
Jako przełożony - rozwijasz, oceniasz i udzielasz feedback. Odpowiadasz rozwój członków swojego zespołu
Jako partner techniczny - wspierasz produkt w wybraniu właściwej ścieżki technicznej
Business Case Development (Intermediate): Proficiently create comprehensive business cases for product initiatives and conduct sensitivity analyses for insights
Data-Driven Decision-Making (Proficient): Utilize advanced data analytics for well-informed decision-making and continuous product performance improvement
Strategic Planning (Advanced): Contribute to the development of long-term product strategies that align with the company's vision and goals
Risk Assessment (Analytical): Identify and analyze potential risks and challenges related to product strategies, and collaborate on mitigation plans
Strategic Insights (Hypothesis Collaboration): Collaborate as a sparring partner with Product Managers to identify, validate, and cross-check hypotheses, contributing to product development
Pomaganie i odpowiadanie na zapytania klientów biznesowych z rynku amerykańskiego za pośrednictwem czatu i e-maili w zakresie obsługi technicznej aplikacji
Utrzymywanie przez cały czas pozytywnego, empatycznego i profesjonalnego stosunku do klientów
Zgłaszanie problemów do pomocy technicznej
Zarządzanie zgłoszeniami oraz danymi klientów za pomocą wewnętrznego systemu
Ciągłe dokształcanie się z zakresu obsługi aplikacji jak i podejścia do klienta
Understanding data: You’ll analyze the collected research data and draw insights to support design decisions
Understanding users: Your main task as a UX Researcher will be to explore the needs, behaviors and perspectives of our users. This will help the design team create user-centric solutions
Research: You’ll conduct interviews, observations and surveys to get additional user feedback
Reporting results: You’ll prepare reports and presentations to effectively communicate research findings and recommendations to the product team and stakeholders
Collaboration: You’ll work closely with designers, developers, and other design team members to ensure the project aligns with business objectives and user requirements
Tracking trends and best practices: You’ll have a chance to follow the latest trends in the UX field and adapt your skills and knowledge to incorporate new trends and technologies. You’ll also advocate for UX research within the organization and educate others on the advantages of user-centered design
Konsultant ds. Technicznej Obsługi Klienta (Customer Success Consultant)
Warszawa
Wygasła: 31.03.2024
pełny etat
umowa o pracę
umowa zlecenie
kontrakt B2B
praca zdalna
specjalista (Mid / Regular)
Obowiązki:
Rozwiązywanie spraw klientów, podczas kontaktów przychodzących, poprzez telefon, email, czat, social media
Wykonywanie kontaktów wychodzących do klientów w celu udzielenia informacji lub uzyskania informacji potrzebnych do rozwiązania sprawy
Obsługa klientów, w sposób zapewniający rozwiązanie jak największej liczby spraw przy pierwszym kontakcie
Udzielanie klientom informacji o sposobie działania oraz funkcjonalności Booksy Biz oraz Booksy dla Klientów, jak również na temat subskrypcji, faktur i płatności
Proponowanie rozwiązań dostosowanych do potrzeb klientów, w zakresie możliwym do dostarczenia przez Booksy
Edukacja klientów w zakresie funkcjonalności Booksy
Preparing marketing data analysis to assess campaign effectiveness, identify trends and draw conclusions (using Appsflyer, Google Analytics and other similar tools)
Creating reports and analyzes using SQL and PowerBI based on data from various sources
Creating recommendations to improve the effectiveness of marketing activities, including technological improvements
Collaboration in creating requirements and implementing IT solutions
Support in the development of analytical and marketing tools
Preparing marketing data analysis to assess campaign effectiveness, identify trends and draw conclusions (using Appsflyer, Google Analytics and other similar tools)
Creating reports and analyzes using SQL and PowerBI based on data from various sources
Creating recommendations to improve the effectiveness of marketing activities, including technological improvements
Collaboration in creating requirements and implementing IT solutions
Support in the development of analytical and marketing tools
Collaboration with Stakeholders: Working closely with business analysts, data analysts, data producers, data scientists, and other stakeholders to understand their data needs, provide support, and create data solutions that align with business goals
Data Modeling: Developing and implementing data models that organize and structure data for efficient storage and retrieval. This involves understanding business requirements and designing schemas, tables, and relationships
Troubleshooting and Optimization: Identifying and resolving data-related issues, optimizing queries, and improving the performance of the data warehouse to ensure efficient data retrieval and reporting
Data Governance: Ensuring that the data in the Data Warehouse has clear ownership and that the owners maintain high quality of data
Creating and delivering software, maintaining and developing applications
Participation in the product-oriented scrum process of design - from analysis of product issues, designing and defining solutions based on business goals, conducting project reviews, to monitoring production solutions
Collaboration with the team of programmers in the development of the platform, including application testing, conducting Code Review, and supporting less experienced developers
Responsibility for the quality and stability of the delivered product and influence on architectural decisions
Prepare monthly consolidated Booksy results and supports accurate internal financial reporting in compliance with Polish GAAP and US GAAP;
Ensure timely preparation of year- end statutory consolidated financial statements with all complementary notes in compliance with Polish GAAP and US GAAP;
Assist timely preparation of year- end statutory financial statements for all Booksy entities in compliance with local GAAP;
Assist in the audit and review of reporting data & early warning processes;
IC transactions reconciliation and confirmation.;
Liaise with accounting staff across the Group and company’s auditors and advisors;
Resolve and advises on issues related to proper accounting treatment;
Ensure compliance with regulations;
Identify areas and issues that need to be followed with up-dates of Group Accounting Policy, proposes guidelines and supports consistency, quality and timelines of financial reporting
Participate in strategic projects with regard to financial processes such as: implementation of new/ changed accounting standards, accounting of new acquisitions, coordination of integration process of newly acquired entities, liquidation of entities etc
Implement internal control system in the accounting area;
Nawiązywanie i utrzymywanie relacji z kluczowymi partnerami biznesowymi w branży Beauty, w tym m.in. dystrybutorzy i producenci marek kosmetycznych
Realizacja współpracy z partnerami biznesowymi w ramach programu benefitów Booksy
Poszukiwanie nowych partnerów biznesowych w obszarze Enterprise (kategorie none-beauty)
Analiza i identyfikacja wymagań funkcjonalnych oraz technicznych partnerów
Pełne zarządzanie projektem współpracy biznesowej z partnerami (w tym identyfikacja klienta, analiza potrzeb, budowa relacji, złożenie oferty, negocjacje, podpisanie umowy, wdrożenie, rozwój sprzedaży)
Ścisła współpraca z działami IT, Customer Success, Marketingu oraz działem Prawnym
Drive insights: Understand funnels, ecosystems, user behaviors, and long-term trends in the adoption of our products to identify opportunities for step-changes of specific customer segments
Metric Definition: Define and analyze key metrics that reflect the success of products and allow us to monitor the health of product adoption in the markets we serve
Growth Opportunities: Identify growth opportunities, remove barriers for product adoption, retention, engagement, and/or monetization by quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our merchants and consumers interact with Booksy products
Reporting: Prepare, monitor and adjust reports and reporting tools to best contribute to Product Team results
Collaboration: Cooperate with Product Teams to support them in their product related decisions based on data
Process automation: Cooperate with Business Intelligence Analysts and Data Engineers to drive automation of data management and reporting
User Interface Design (UI): Designing the graphical user interface, including layout, interactive elements, colors, and typography, to create an attractive and intuitive interface
Problem Solving: Identifying issues and challenges related to user experience and developing solutions
Prototyping: Creating prototypes, both low-fidelity and high-fidelity, to test and validate solutions before implementation
Team Collaboration: Working with other members of the project team, such as developers, graphic designers, analysts, and project managers, to ensure project consistency
Supporting conversion optimization: Identifying and suggesting optimized solutions for conversion-related issues (e.g., on a website) and analyzing data to enhance the user experience
Project documentation: Creating project documentation to streamline and improve the work of other team members. The method of documentation (Style Guide, Design System components, User Flows, Information Architecture, Lo-fi / Hi-fi Wireframes) required depends on the project
Monitoring trends and innovations: Keeping track of new trends and technologies related to UX design and making sure project quality represents high usability standards
User research: Conducting research, surveys, interviews, and user observations to understand their needs, expectations, goals, and issues
Maintaining consistency: Ensuring consistency of the interface and user experience across different screens and devices
A Senior Product Designer can act as a mentor within the UX team, helping other team members grow and achieve better results by sharing professional knowledge, supporting decision-making, and providing feedback to less senior colleagues
Business Case Development (Intermediate): Proficiently create comprehensive business cases for product initiatives and conduct sensitivity analyses for insights
Data-Driven Decision-Making (Proficient): Utilize advanced data analytics for well-informed decision-making and continuous product performance improvement
Strategic Planning (Advanced): Contribute to the development of long-term product strategies that align with the company's vision and goals
Risk Assessment (Analytical): Identify and analyze potential risks and challenges related to product strategies, and collaborate on mitigation plans
Strategic Insights (Hypothesis Collaboration): Collaborate as a sparring partner with Product Managers to identify, validate, and cross-check hypotheses, contributing to product development
Develop and implement B2B-focused SoMe strategies aimed at leveraging social media as a growth channel and achieving set KPIs
Create content schedules, considering various post formats, for publication across different channels (Facebook, Instagram, TikTok)
Lead and moderate FB groups managed by Booksy in collaboration with Customer Service
Collaborate with the Design and Performance teams to create paid campaigns
Work with the Design team to prepare social media content (graphics/animations/videos) including scenarios for stories, reels, and TikToks
Build and engage the Booksy community by creating engaging content, fostering relationships, and moderating online discussions and groups
Analyze and report on performed activities, including the achievement of specified KPIs
Conduct competitor analysis and monitor social media trends to identify new opportunities and experiments for Booksy
Establish collaborations with Ambassadors - actively seek and engage Ambassadors for cooperation
Maintain regular contact with Ambassadors, oversee their created materials, ensure alignment with the brand's aesthetics and values, and manage collaboration settlements
Care for and develop the Ambassador Program
Collaborate with social media specialists in other markets (USA, France, Spain, and the UK) and other key departments involved in B2B customer acquisition and service (Performance, SEO, Sales, Customer Service)
Work closely with the B2B Marketing Team Leader to implement local B2B top-of-the-funnel marketing strategies
Bieżąca praca w zwinnym zespole developerskim - praca z architekturą i kodem w ramach domeny zespołu
Jako właściciel technologiczny - dbasz o technologię, jesteś świadomy długu technologicznego i masz plan na rozwój
Jako lider - dbasz o organizację pracy w zespole, szukasz usprawnień, dbasz o atmosferę i pracujesz z zaangażowaniem. Wymieniasz doświadczenia z pozostałymi liderami
Jako przełożony - rozwijasz, oceniasz i udzielasz feedback. Odpowiadasz rozwój członków swojego zespołu
Jako partner techniczny - wspierasz produkt w wybraniu właściwej ścieżki technicznej
Work with the Data Protection Team, Legal Team and with business owners to drive project delivery
Ensure internal stakeholders deliver their requirements for the data protection projects on time and within budget
Manage key elements of the data protection & compliance projects, which have interdependencies across the organisation
Work with cross-functional teams; allocate and monitor tasks to ensure effective delivery
Work with the Data Protection Team where appropriate to transition the project into BAU
Evaluate and make recommendations / decisions on technical options as appropriate
Ensure correct processes and procedures are implemented across the organisation
Oversee and plan training activities for staff members, including, if assigned, serving as the Booksy Training Focal Point in close coordination with the HR-Business Partner, coordinating with management and staff members to identify training needs
Document issues and potential risks if nothing is done to change the process or procedure
Track each issue and provide regular status updates to the stakeholders
Streamline, manage and administer data protection workflows
Own document repositories and legal templates
This position requires work in the US time zone (EST)
Support customer products and define appropriate strategies for product improvements, business growth, and customer engagement
Clearly articulate and promote the product vision across the company. Develop and execute the product strategy for our engagement team, in alignment with overall business objectives and customer needs
Work diligently to turn the product vision into reality. Defining the mission of a given part of Booksy, main KPIs and defining and quantifying the main problems
Lead in meaning of responsible for the supervising of the prioritization and planning efforts to achieve product goals (eg. budgeted KPIs) in Cross-area hypothesis that may be connected to areas not currently available in product (ie. tax or payroll integration or any other)
Ensure all product initiatives are aligned with the company’s strategic goals
Ownership of business goals such as share of Customers with 1>Category/Appointment, Active Customers to Paying Providers (per category), # of Payments Triggered by Customers with Booksy solutions
Conduct in-depth market research, competitive analysis, and customer interviews to identify opportunities for product enhancement and differentiation
Collaborate closely with cross-functional teams, including engineering, design, marketing, and customer support, to drive the successful development
Define product requirements, create user stories, and prioritize product backlogs to ensure timely and effective delivery
Utilize data-driven insights to measure product performance, identify areas for improvement, and implement appropriate solutions
Drive the development of intuitive and user-friendly interfaces, ensuring a seamless end-to-end experience for our customers
Translate the need to get additional resources (FTEs, technology) in order to achieve business goals
Provide mentorship and guidance (eg. sharing of experience, specific cases, anything that develops people with less experience) to junior and mid-level product managers
Initiate and oversee innovative initiatives/hypothesis/ideas/experiments (depends on what is suitable for a given moment of product life-cycle)
Tworzenie i dostarczanie oprogramowania, utrzymanie i rozwój aplikacji
Udział w produktowo-scrum’owym procesie projektowania - od analizy problemów produktowych, projektowania i definiowania rozwiązań w oparciu o cele biznesowe, prowadzenia przeglądów projektów, aż do monitorowania produkcyjnych rozwiązań
Udział w pracach zespołu programistów przy rozwoju platformy, w tym testowaniu aplikacji, wykonywaniu Code Review i wspieraniu mniej doświadczonych deweloperów
Odpowiedzialność za jakość i stabilność dostarczanego produktu oraz decyzje architektoniczne produktu
Pomaganie i odpowiadanie na zapytania klientów biznesowych z rynku amerykańskiego za pośrednictwem czatu i e-maili w zakresie obsługi technicznej aplikacji
Utrzymywanie przez cały czas pozytywnego, empatycznego i profesjonalnego stosunku do klientów
Zgłaszanie problemów do pomocy technicznej
Zarządzanie zgłoszeniami oraz danymi klientów za pomocą wewnętrznego systemu
Ciągłe dokształcanie się z zakresu obsługi aplikacji jak i podejścia do klienta
Understanding data: You’ll analyze the collected research data and draw insights to support design decisions
Understanding users: Your main task as a UX Researcher will be to explore the needs, behaviors and perspectives of our users. This will help the design team create user-centric solutions
Research: You’ll conduct interviews, observations and surveys to get additional user feedback
Reporting results: You’ll prepare reports and presentations to effectively communicate research findings and recommendations to the product team and stakeholders
Collaboration: You’ll work closely with designers, developers, and other design team members to ensure the project aligns with business objectives and user requirements
Tracking trends and best practices: You’ll have a chance to follow the latest trends in the UX field and adapt your skills and knowledge to incorporate new trends and technologies. You’ll also advocate for UX research within the organization and educate others on the advantages of user-centered design