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Analyzes mid value spot buys; requests high value spot buy execution from the responsible category manager
Searches for potential suppliers, either existing or new
Conducts RFx (negotiation, supplier selection) and determines PO terms and conditions
Completes Free text Requests/Orders
Closes/changes/modifies Purchase Orders:
Manages changed requisitions or closes POs if no longer needed
Manages PO changes: Upon supplier/user request to amend POs, follows up with user/supplier to determine feasibility; changes/modifies POs if needed. If no resolution can be achieved escalates to team lead and other responsible persons using standard procedures
Follows up on Purchase Orders:
Based on local regulations, proactively follows-up on POs to get supplier confirmations
Based on overdue PO reports, follows-up with supplier to determine cause for delay and enforce fast delivery
Timely review and execution of requisitions and purchase orders
Manage open purchase orders and timely receipt and invoicing of goods and services
Partner with suppliers and stakeholders to purchase goods and services at an optimal price concurrent with maintaining Boston Scientific Quality standards
Partner with Receiving, Accounts Payable and others as necessary to resolve goods receipts, invoice errors, or other related issues
Analyze frequent spend and develop recommendations for improvement in cost and process
Responsible for achieving annual cost savings and value contribution targets
Negotiate favorable payment terms with suppliers
Other Ad hoc or recurring assignments as the needs of stakeholders evolve
Coordinating internal documents flow required for HCP (Health Care Professionals) interactions according to compliance requirements (IRF requests management including HCP contract management/invitations letters. etc)
Lead organization and logistic arrangements for International events and European trainings & meetings (booking flights, hotels and restaurants, handling registrations, maintaining a regular exchange with participants to keep them informed and coordinating on-site events and contracts)
Coordinating the participation of HCPs/Key Opinion Leaders from around the world in marketing and educational regional events
Partner with commercial colleagues, meetings/trainings organizers and/or external agencies to understand the required actions for specific events
Organizing, coordinating, and participating at internal and external meetings and events
May collaborate with other Business Support team members on internal meetings and events if needed
PO and invoice handling – payment and invoice status follow up
Support to spend and budget tracking
Perform general administrative & marketing activities: business-related files and Database maintenance, order/maintain supplies, demos & brochures request, shipping and storage control, digital materials, etc
May assist annual Marketing Plan by providing data & previous year information
Internal & External Audit support
Reference contact person for EMEA Marketing & Medical education teams and international customers - obtain/provide information, answer queries related to established policies and procedures. Direct people to the appropriate resource
As part of a team, provides support and collaborate with Business Support members when needed
Manages work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
Providing guidance to end users during the requisitioning process: systemic and company policy related
Purchase Order lifecycle management
Manages changed requisitions or closes POs if no longer needed
Manages PO changes: Upon supplier/user request to amend POs, follows up with user/supplier to determine feasibility; changes/modifies POs if needed. If no resolution can be achieved escalates to team lead and other responsible persons using standard procedures
Managing open purchase orders and timely receipt and invoicing of goods and services
Partner with Receiving, Accounts Payable, and others as necessary to resolve goods receipts, invoice errors, or other related issues
Negotiate favorable payment terms with suppliers
Other Ad hoc or recurring assignments as the needs of stakeholders evolve
Day-to-day accountability for travel operations for the EMEA
Support Global Travel with sourcing, negotiating & supplier selection with travel suppliers that provide the best overall value for BSC
Support Environmental, Social and Governance (ESG) initiatives
Facilitate new contract development and reconstruct sub-optimal, existing contracts
Monitors the cost and performance against major contracts in the Travel program
Drive cost reductions to meet business targets
Distribute travel management reports throughout EMEA (i.e., KPI, Scorecard, Dashboards, Compliance reporting, savings) and provide strategic direction
Provide guidance for travel related inquiries and manage urgent travel related issues as needed
Periodically, review Global Travel Policy and recommend changes where appropriate for EMEA
Develop local policies and procedures for the operation of Travel activities
Manage the EMEA relationship between BSC & the Travel Management Company, other category suppliers as appropriate (i.e., Meeting Management Company, Corporate Card Provider etc.) and Online Booking Tool Partner
Participate in supplier quarterly Business Reviews and annual Business Planning Sessions
Maintain/provide content for EMEA Travel SharePoint sites and booking tool portals
Support, influence and execute Global Travel strategies in alignment with EMEA stakeholders
Conduct benchmarking projects and analysis to determine best in class opportunities, where appropriate
Report accomplishments and communicate initiatives and other issues to leadership and within EMEA Business
Leading and developing all areas, including strategic aspects of the tender and contracts process across Poland
Supporting key stakeholders to make sure tenders are submitted in a timely manner, professional level and according to legal requirements
Keeping up to date with local rules and legislations regarding public and private tenders
Developing first-class relationships within the organization; Building a partnership approach with business leaders, legal counsel, sales teams in the provision of tenders and contracts, making regular contact (including visits) with purchasing departments, in identifying sales enhancement opportunities and in implementing any service improvement programmes
Working with Business Unit Managers & Legal Counsel to develop and shape procurement pathways for Customers in Poland
Providing the daily management and direction of the tender and quotes team; Monitors team performance against service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of department function
Proactively work closely with other tender teams across EMEA to share and learn best practises which can be implemented locally within the Poland Tender and Quotes team
Performs all personnel management activities for tender and quotes staff, including recruitment, training, performance appraisal, salary management and professional development in collaboration with HR Manager; Coaches others in the team on a disciplined customer services model
Reviewing of terms, conditions and quality submission of all tendering and contract documentation
Reporting upwards to Pricing & Tender Manager UK, Ireland and Poland with a connection to the Poland Customer Care Manager regarding strategic initiative to improve the team year on year
Demonstrates awareness of broad industry trends and their impact on local/regional sales activities, with a particular focus on the procurement initiatives in Poland
Contributes to the development of annual strategic plan by providing BUM and Marketing with detailed business intelligence for accounts in scope (e.g. market size and potential, market / product trends, business opportunities, competitive landscape, updated clinical and economic stakeholders)
Works closely with Channel Partners to understand business needs and grow the market
Understands account’s unmet needs and expectations and consistently develops detailed account plans, supporting RSM in Top Tier 1 accounts while autonomously performing the activity in other Tier 1, Tier 2 and (Tier 3 if applicable) accounts. Designs and executes sales strategies and activities for accounts in scope, accordingly with account plans and in compliance with national and regional target
Develops the stakeholder map, defines touchpoints and action plan for each of them and ensures account information are timely updated into systems
Builds and maintains relationships with economic stakeholders, clinical KOL, promoting Health Economics arguments and engaging decision-makers to discuss commercial programmes and solutions
Supports clinical colleagues in identifying and managing sales opportunity deriving from clinical support; performs, with the guidance of RSM, clinical selling based on clinical support information
Based on interactions with KOLs, clinical and economic stakeholders and clinical support, gathers information about next tenders and negotiation opportunities. Plans and prepares tender / proposal based on account situation and understanding. Participates in negotiations, where applicable, and, in collaboration with Tender Office, prepares administrative documents and input requested by the customer
Develops the deal model, supporting Top Tier 1 accounts, and creates IPAT
Timely reaches-out to the customer regarding new agreement, performing sales visits and contextually identifying new sales opportunity to drive future business growth
Performs periodic update with respective Sales Force and QBRs meeting with RSMs, leverages on monitoring and reporting content to ensure effective sales process execution
Records customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles
Contributes to the development of annual strategic plan by providing BUM and Marketing with detailed business intelligence for accounts in scope (e.g. market size and potential, market / product trends, business opportunities, competitive landscape, updated clinical and economic stakeholders)
Works closely with Channel Partners to understand business needs and grow the market
Understands account’s unmet needs and expectations and consistently develops detailed account plans, supporting RSM in Top Tier 1 accounts while autonomously performing the activity in other Tier 1, Tier 2 and (Tier 3 if applicable) accounts. Designs and executes sales strategies and activities for accounts in scope, accordingly with account plans and in compliance with national and regional target
Develops the stakeholder map, defines touchpoints and action plan for each of them and ensures account information are timely updated into systems
Builds and maintains relationships with economic stakeholders, clinical KOL, promoting Health Economics arguments and engaging decision-makers to discuss commercial programmes and solutions
Supports clinical colleagues in identifying and managing sales opportunity deriving from clinical support; performs, with the guidance of RSM, clinical selling based on clinical support information
Based on interactions with KOLs, clinical and economic stakeholders and clinical support, gathers information about next tenders and negotiation opportunities. Plans and prepares tender / proposal based on account situation and understanding. Participates in negotiations, where applicable, and, in collaboration with Tender Office, prepares administrative documents and input requested by the customer
Develops the deal model, supporting Top Tier 1 accounts, and creates IPAT
Timely reaches-out to the customer regarding new agreement, performing sales visits and contextually identifying new sales opportunity to drive future business growth
Performs periodic update with respective Sales Force and QBRs meeting with RSMs, leverages on monitoring and reporting content to ensure effective sales process execution
Records customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles
Contributes to the development of annual strategic plan by providing BUM and Marketing with detailed business intelligence for accounts in scope (e.g. market size and potential, market / product trends, business opportunities, competitive landscape, updated clinical and economic stakeholders)
Works closely with Channel Partners to understand business needs and grow the market
Understands account’s unmet needs and expectations and consistently develops detailed account plans, supporting RSM in Top Tier 1 accounts while autonomously performing the activity in other Tier 1, Tier 2 and (Tier 3 if applicable) accounts. Designs and executes sales strategies and activities for accounts in scope, accordingly with account plans and in compliance with national and regional target
Develops the stakeholder map, defines touchpoints and action plan for each of them and ensures account information are timely updated into systems
Builds and maintains relationships with economic stakeholders, clinical KOL, promoting Health Economics arguments and engaging decision-makers to discuss commercial programmes and solutions
Supports clinical colleagues in identifying and managing sales opportunity deriving from clinical support; performs, with the guidance of RSM, clinical selling based on clinical support information
Based on interactions with KOLs, clinical and economic stakeholders and clinical support, gathers information about next tenders and negotiation opportunities. Plans and prepares tender / proposal based on account situation and understanding. Participates in negotiations, where applicable, and, in collaboration with Tender Office, prepares administrative documents and input requested by the customer
Develops the deal model, supporting Top Tier 1 accounts, and creates IPAT
Timely reaches-out to the customer regarding new agreement, performing sales visits and contextually identifying new sales opportunity to drive future business growth
Performs periodic update with respective Sales Force and QBRs meeting with RSMs, leverages on monitoring and reporting content to ensure effective sales process execution
Records customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles
Drive project execution by leading governance to review programs/ projects roadmap, resourcing, status, and escalate/ mitigate risks
Lead medium to large project teams to achieve timely project objectives
Enable individual and organizational change by engaging complex, global, cross-functional stakeholders at all levels of the organization to realize project benefits
Define, monitor, and control scope through project governance forums
Create and execute project and communication plans with project teams
Develop and track project budgets
Manage resource needs. Build teams and guide members to define/ adapt roles and responsibilities throughout projects
Identify, manage, and communicate project risks
Continuously capture, apply, and share best practices and lessons learned across the organization
Facilitate end to end process optimization workshops with Service Delivery and Global Process teams to drive strategic business priorities as needed
Lead and provide support in the processing of scheduled payroll for Germany using EMEA-wide payroll processes/procedures
Serve as point of contract for Tax Office, healthcare institutions and others
Provide support as 2nd line for Switzerland and Austria
Extraction of variable input data and population of upload templates
Review and resolve pay related queries from employees within ServiceNow
Work collaboratively with Human Resources, Finance and other internal units to ensure payroll is accurate and on time
Continuing partnering with payroll vendors to ensure the delivery of best-in-class service
Champion the culture of continuous improvement by optimizing, standardizing and implementation automation into processes in collaboration with EMEA Payroll team members
Possess excellent time management skills with the ability to deliver under pressurized deadlines
Becoming the Subject Matter Expert in specific payroll processes
Liaise with company and external auditors to ensure total compliance with internal and external requirements
Participate in GBS and Global Payroll projects by driving improvement initiatives, leading small projects or project steps within a broader project
Supports team members by setting an example, coaching and providing feedback and guidance
Execute payroll accounting activities (journals preparation and posting, month end closure, reconciliation)
Processing of pension payments, review cost, and reconciliation of payments
Coordinating internal documents flow required for HCP (Health Care Professionals) interactions according to compliance requirements (IRF requests management including HCP contract management/invitations letters. etc)
Lead organization and logistic arrangements for International events and European trainings & meetings (booking flights, hotels and restaurants, handling registrations, maintaining a regular exchange with participants to keep them informed and coordinating on-site events and contracts)
Coordinating the participation of HCPs/Key Opinion Leaders from around the world in marketing and educational regional events
Partner with commercial colleagues, meetings/trainings organizers and/or external agencies to understand the required actions for specific events
Organizing, coordinating, and participating at internal and external meetings and events
May collaborate with other Business Support team members on internal meetings and events if needed
PO and invoice handling – payment and invoice status follow up
Support to spend and budget tracking
Perform general administrative & marketing activities: business-related files and Database maintenance, order/maintain supplies, demos & brochures request, shipping and storage control, digital materials, etc
May assist annual Marketing Plan by providing data & previous year information
Internal & External Audit support
Reference contact person for EMEA Marketing & Medical education teams and international customers - obtain/provide information, answer queries related to established policies and procedures. Direct people to the appropriate resource
As part of a team, provides support and collaborate with Business Support members when needed
Manages work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
- Monitor of T&E Expense Report audit exceptions– review and research as needed to determine the appropriate course of action required
- Communicate directly with employees in regard to T&E policy, exceptions and other related notifications, ad hoc reporting
- Support transition and is responsible for knowledge transfer and knowledge retention within T&E scope, UAT’s
- Provide timely assistance and customer-oriented support for incoming queries and issues related to T&E processes and systems
- Partner with and supports requestors, stakeholders and suppliers to solve more complex issues related to the T&E process
- Participate and assists in driving the knowledge management process including the development of user manuals, knowledge bases, FAQs
- Support the measurement and delivery of service levels and T&E KPIs
- Support continuous improvement of services in quality and effectiveness in close collaboration with stakeholders, ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
- Support to prepare and report on T&E Service Delivery metrics, transparency report
- Communicate directly with employees in regard to T&E exceptions and other related notifications, deliver training sessions to team members, communicate new information and changes identified related to T&E process to all team members
- Manage the maintenance and change of user profiles in T&E tools
- Handle Credit Card related matters: applications, inquiries, dunning process on overdue balances on Credit Cards
- Process travel requests, advance payment requests and expense reports in line with Expense Manuals and flags any incompliance in a timely manner
- Provide support in compliance relevant aspects: reporting, investigation of specific cases, analysis of expense report
Controls: Ensures all activities are completed in compliance with BSC policies and procedures, ensure all desktop procedures are up to date
Quality: Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific
Audit: Contact point for external and internal audits to be performed on the accounting of the GBS served countries
General Accounting: Being 3rd line accounts payable helpdesk incl vendor master helpdesk, Responsible for timely and accurate accruals, posting and processing of payments prepared by AP agents, account reconciliations, responsible for vendor aging and vendor reconciliation process
Controls: Ensures all activities are completed in compliance with BSC policies and procedures, ensure all desktop procedures are up to date
Treasury: Primairy point of contact with bank, responsible for accurate and up to date bank mandates and electronic bank access
Quality: Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific
Audit: Primairy contactpoint for external and internal audits to be performed on the accounting of the GBS served countries
Order management – Perform different transactions in SAP: order booking, price & availability, billing etc
Invoices and credit memos – Create and send documents to customers manually and using special IT platform
Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request for the Polish market
Returns management and upgrades of devices
Handle service complaints from customers and/or sales representatives from Poland
Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales
Perform different analysis and maintenance of databases for customers
Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required
Analyzes mid value spot buys; requests high value spot buy execution from the responsible category manager
Searches for potential suppliers, either existing or new
Conducts RFx (negotiation, supplier selection) and determines PO terms and conditions
Completes Free text Requests/Orders
Closes/changes/modifies Purchase Orders:
Manages changed requisitions or closes POs if no longer needed
Manages PO changes: Upon supplier/user request to amend POs, follows up with user/supplier to determine feasibility; changes/modifies POs if needed. If no resolution can be achieved escalates to team lead and other responsible persons using standard procedures
Follows up on Purchase Orders:
Based on local regulations, proactively follows-up on POs to get supplier confirmations
Based on overdue PO reports, follows-up with supplier to determine cause for delay and enforce fast delivery
Timely review and execution of requisitions and purchase orders
Manage open purchase orders and timely receipt and invoicing of goods and services
Partner with suppliers and stakeholders to purchase goods and services at an optimal price concurrent with maintaining Boston Scientific Quality standards
Partner with Receiving, Accounts Payable and others as necessary to resolve goods receipts, invoice errors, or other related issues
Analyze frequent spend and develop recommendations for improvement in cost and process
Responsible for achieving annual cost savings and value contribution targets
Negotiate favorable payment terms with suppliers
Other Ad hoc or recurring assignments as the needs of stakeholders evolve
Establishing professional relationships internally and within assigned key customers, developing and reinforcing relationships at the C-Suite level
Reviewing market analyses to determine customer needs, volume potential, price schedules, and discount rates, and developing sales strategies to accommodate the goals of the company
Proactively leading the Strategic account mapping and planning process that develops mutual performance objectives, financial targets, and critical milestones for a mid-term period
Co-ordinating involvement of Boston’s divisions and functions within the focus accounts in order to meet account performance objectives and customer expectations
Meeting assigned targets for profitable sales volume and strategic objectives in assigned accounts
Maintaining awareness of industry trends and their impact on country sales activities
Coordinating Account Teams in responding to tenders and negotiations, guaranteeing a pan-Boston Scientific strategy for our various commercial responses
Coordinating Account Teams in executing and delivering against commercial agreements with accounts of focus, guaranteeing profitable growth of Boston Scientific’s book of business
Selling our ADVANTICS™ portfolio of Services & Solutions, building robust long-term partnerships with accounts of focus
Establishing professional relationships internally and within assigned key customers, developing and reinforcing relationships at the C-Suite level
Reviewing market analyses to determine customer needs, volume potential, price schedules, and discount rates, and developing sales strategies to accommodate the goals of the company
Proactively leading the Strategic account mapping and planning process that develops mutual performance objectives, financial targets, and critical milestones for a mid-term period
Co-ordinating involvement of Boston’s divisions and functions within the focus accounts in order to meet account performance objectives and customer expectations
Meeting assigned targets for profitable sales volume and strategic objectives in assigned accounts
Maintaining awareness of industry trends and their impact on country sales activities
Coordinating Account Teams in responding to tenders and negotiations, guaranteeing a pan-Boston Scientific strategy for our various commercial responses
Coordinating Account Teams in executing and delivering against commercial agreements with accounts of focus, guaranteeing profitable growth of Boston Scientific’s book of business
Selling our ADVANTICS™ portfolio of Services & Solutions, building robust long-term partnerships with accounts of focus
Establishing professional relationships internally and within assigned key customers, developing and reinforcing relationships at the C-Suite level
Reviewing market analyses to determine customer needs, volume potential, price schedules, and discount rates, and developing sales strategies to accommodate the goals of the company
Proactively leading the Strategic account mapping and planning process that develops mutual performance objectives, financial targets, and critical milestones for a mid-term period
Co-ordinating involvement of Boston’s divisions and functions within the focus accounts in order to meet account performance objectives and customer expectations
Meeting assigned targets for profitable sales volume and strategic objectives in assigned accounts
Maintaining awareness of industry trends and their impact on country sales activities
Coordinating Account Teams in responding to tenders and negotiations, guaranteeing a pan-Boston Scientific strategy for our various commercial responses
Coordinating Account Teams in executing and delivering against commercial agreements with accounts of focus, guaranteeing profitable growth of Boston Scientific’s book of business
Selling our ADVANTICS™ portfolio of Services & Solutions, building robust long-term partnerships with accounts of focus
Analyzes mid value spot buys; requests high value spot buy execution from the responsible category manager
Searches for potential suppliers, either existing or new
Conducts RFx (negotiation, supplier selection) and determines PO terms and conditions
Completes Free text Requests/Orders
Closes/changes/modifies Purchase Orders:
Manages changed requisitions or closes POs if no longer needed
Manages PO changes: Upon supplier/user request to amend POs, follows up with user/supplier to determine feasibility; changes/modifies POs if needed. If no resolution can be achieved escalates to team lead and other responsible persons using standard procedures
Follows up on Purchase Orders:
Based on local regulations, proactively follows-up on POs to get supplier confirmations
Based on overdue PO reports, follows-up with supplier to determine cause for delay and enforce fast delivery
Timely review and execution of requisitions and purchase orders
Manage open purchase orders and timely receipt and invoicing of goods and services
Partner with suppliers and stakeholders to purchase goods and services at an optimal price concurrent with maintaining Boston Scientific Quality standards
Partner with Receiving, Accounts Payable and others as necessary to resolve goods receipts, invoice errors, or other related issues
Analyze frequent spend and develop recommendations for improvement in cost and process
Responsible for achieving annual cost savings and value contribution targets
Negotiate favorable payment terms with suppliers
Other Ad hoc or recurring assignments as the needs of stakeholders evolve
Senior Business Development Specialist Endobariatrics
aleja Jana Pawła II 22, Śródmieście, Warszawa
Wygasła: 15.12.2023
full-time
umowa o pracę
hybrid work
senior specialist (Senior)
Obowiązki:
Management of the sales process for specific customer segments by identifying commercial opportunities in the region, managing account planning across the customer base, and driving the execution of regional and local sales strategies. Purpose of the Business Development Specialist position is to drive bariatric endoscopy business growth, broadening BSC’s market share, as well as securing product positioning and ensuring market penetration, focusing his/her commercial activity on both clinical and economic stakeholders
Maintains awareness of industry, competition, health care and economic trends and their impact on franchise short-term and long-term business plans adjusting plans as needed to reflect market conditions
Identifies new business opportunities and accounts by developing and leveraging relationships with academic and research institutions and Key Opinion Leaders; Develops and executes sales strategies and activities
Maintains the skills and knowledge to show and sell the economic benefits of growing numbers of patients treated to all applicable buying influences, get approval for running dedicated projects to grow treatment numbers and differentiate with this approach from competition. Develops and executes sales strategies and activities to grow number of patients treated with defined franchise products including cross sectional patient identification and patient referrals
Ensures increasing numbers of patient treatment and clinical success through the education and training of physicians and hospital staff including patient identification and referral, implant, follow-up and on-going patient monitoring procedures; Maintains contact with major accounts and key relationships seeking to leverage profitable business ventures; Attend and participate in customer, company and industry sponsored forums and courses
Works in close cooperation with the sales teams in developing and maintaining working relationships with the economic buyer in their region’s key accounts; Covering new contract designs and negotiations involving all products & solutions within the defined territory
Educates local sales teams to take over projects in identified accounts after successful project implementation and focus on developing next account
Collaborates with HEMA to remove barriers in accounts
Transfer different customer care activities from EMEA countries to Hub in Poland
Optimize Order management processes in SAP in combination with technology platforms Esker/EDI/SFDC . Support implementation S4Hana project
Team management. Lead and develop a team of 5-8 people to support EMEA customers and Sales teams. Set up individual targets and performance plans. Actively supports department initiatives by proactively assisting in the training and influencing the team
Initiate customer improvement actions based on different analysis from SFDC
Recommends process/procedural improvements. Provides monthly reports on activities
Close cooperation with Global Business support team to drive orders automation and effectiveness
Establishes and promotes a work environment that supports the Quality Policy and Quality System
Design: Work closely with enterprise architects, vendors, and tenants to design, deploy, and manage cloud data platforms tailored to Boston Scientific's needs (e.g., regulatory compliance, scalability, operational efficiency)
Operations: Respond to tenant work orders (e.g., provisioning new accounts, databases, security roles, etc.)
Troubleshoot: Identify and resolve platform issues promptly, crafting solutions that address the needs of a diverse and widespread tenant base. Address critical issues, participate in an on-call rotation, and ensure uninterrupted service for our global tenants
Automation and Scalability: Design and implement automation strategies to ensure efficient processes and scale, leveraging tools and best practices to handle the growth of our data infrastructure and the demands of our 140 global tenants
Consistency and Security: Guarantee consistent performance, security, and availability of data across our 140 global tenants, in alignment with international regulatory standards
Cost Management: Oversee platform costs while ensuring scalability and efficiency in a multi-tenant environment
Backup and Recovery: Design and implement automated data backup and recovery strategies on AWS & Snowflake
Remain updated on evolving global standards in the medical device sector, understanding its implications for multi-tenant cloud data storage and management
Provide training and resources to developers, engineers and our global tenants on platform best practices, focusing on ease of use and efficiencies
Continuously assess emerging tools and technologies to amplify the efficiency and robustness of our multi-tenant cloud infrastructure
Field Clinical Representative provides expert clinical product and technical assistance and training to physicians, RM (EP/CRM) Lab staff, on the effective and safe use of the BSC equipment during case procedures within assigned geography, and in a manner that leads to meeting and exceeding business goals
Attends cases in labs of hospital accounts for case support and development efforts of BSC technologies and its components
Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development for BSC capital equipment, catheters and implantable devices
Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key decision-makers in order to support sales organization
Promote company products through education of current & potential customers and implant within a defined region by providing clinical education, sales strategy and support for complex issues
Meets with existing and potential clients (e.g. physicians, physician office groups at hospitals) by travelling to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products and services can help them to achieve their goals
Plan and develop the market for our existing and new products according to divisional goals to support entire organization to achieve monthly, quarterly and yearly sales targets
Responds to customer needs and complaints regarding products and services by developing creative and feasible solutions
Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, cardiac rhythm management, technical knowledge of EP & CRM technology, advancements, and business landscape
Field Clinical Representative provides expert clinical product and technical assistance and training to physicians, RM (EP/CRM) Lab staff, on the effective and safe use of the BSC equipment during case procedures within assigned geography, and in a manner that leads to meeting and exceeding business goals
Attends cases in labs of hospital accounts for case support and development efforts of BSC technologies and its components
Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development for BSC capital equipment, catheters and implantable devices
Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key decision-makers in order to support sales organization
Promote company products through education of current & potential customers and implant within a defined region by providing clinical education, sales strategy and support for complex issues
Meets with existing and potential clients (e.g. physicians, physician office groups at hospitals) by travelling to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products and services can help them to achieve their goals
Plan and develop the market for our existing and new products according to divisional goals to support entire organization to achieve monthly, quarterly and yearly sales targets
Responds to customer needs and complaints regarding products and services by developing creative and feasible solutions
Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, cardiac rhythm management, technical knowledge of EP & CRM technology, advancements, and business landscape
Field Clinical Representative provides expert clinical product and technical assistance and training to physicians, RM (EP/CRM) Lab staff, on the effective and safe use of the BSC equipment during case procedures within assigned geography, and in a manner that leads to meeting and exceeding business goals
Attends cases in labs of hospital accounts for case support and development efforts of BSC technologies and its components
Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development for BSC capital equipment, catheters and implantable devices
Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key decision-makers in order to support sales organization
Promote company products through education of current & potential customers and implant within a defined region by providing clinical education, sales strategy and support for complex issues
Meets with existing and potential clients (e.g. physicians, physician office groups at hospitals) by travelling to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products and services can help them to achieve their goals
Plan and develop the market for our existing and new products according to divisional goals to support entire organization to achieve monthly, quarterly and yearly sales targets
Responds to customer needs and complaints regarding products and services by developing creative and feasible solutions
Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, cardiac rhythm management, technical knowledge of EP & CRM technology, advancements, and business landscape
Clinical Sales Representative provides expert technical product and clinical assistance and training to physicians, EP Lab staff, on the effective and safe use of the BSC capital equipment during case procedures within assigned geography, and in a manner that leads to meeting and exceeding business goals
Meets with existing and potential clients (e.g. physicians, physician office groups at hospitals, hospital management, purchasing department) by travelling to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products and services can help them to achieve their goals
Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key decision-makers in order to facilitate future sales
Plan and develop the market for our existing and new products according to divisional goals to achieve monthly, quarterly and yearly sales targets
Promote company products through education of current & potential customers and implant within a defined region by providing clinical education, sales strategy and support for complex issues in order to achieve projected sales goals and increase sales revenues within assigned a defined region and products
Responds to customer needs and complaints regarding products and services by developing creative and feasible solutions
Attends cases in labs of hospital accounts for case support and development efforts of BSC technologies and its components
Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development for BSC capital equipment and catheters
Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, technical knowledge of EP technology, advancements, and business landscape
Clinical Sales Representative provides expert technical product and clinical assistance and training to physicians, EP Lab staff, on the effective and safe use of the BSC capital equipment during case procedures within assigned geography, and in a manner that leads to meeting and exceeding business goals
Meets with existing and potential clients (e.g. physicians, physician office groups at hospitals, hospital management, purchasing department) by travelling to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products and services can help them to achieve their goals
Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key decision-makers in order to facilitate future sales
Plan and develop the market for our existing and new products according to divisional goals to achieve monthly, quarterly and yearly sales targets
Promote company products through education of current & potential customers and implant within a defined region by providing clinical education, sales strategy and support for complex issues in order to achieve projected sales goals and increase sales revenues within assigned a defined region and products
Responds to customer needs and complaints regarding products and services by developing creative and feasible solutions
Attends cases in labs of hospital accounts for case support and development efforts of BSC technologies and its components
Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development for BSC capital equipment and catheters
Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, technical knowledge of EP technology, advancements, and business landscape
Clinical Sales Representative provides expert technical product and clinical assistance and training to physicians, EP Lab staff, on the effective and safe use of the BSC capital equipment during case procedures within assigned geography, and in a manner that leads to meeting and exceeding business goals
Meets with existing and potential clients (e.g. physicians, physician office groups at hospitals, hospital management, purchasing department) by travelling to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products and services can help them to achieve their goals
Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key decision-makers in order to facilitate future sales
Plan and develop the market for our existing and new products according to divisional goals to achieve monthly, quarterly and yearly sales targets
Promote company products through education of current & potential customers and implant within a defined region by providing clinical education, sales strategy and support for complex issues in order to achieve projected sales goals and increase sales revenues within assigned a defined region and products
Responds to customer needs and complaints regarding products and services by developing creative and feasible solutions
Attends cases in labs of hospital accounts for case support and development efforts of BSC technologies and its components
Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development for BSC capital equipment and catheters
Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, technical knowledge of EP technology, advancements, and business landscape
General Accounting: Being 3rd line accounts payable helpdesk incl vendor master helpdesk, Responsible for timely and accurate accruals, posting and processing of payments prepared by AP agents, account reconciliations, responsible for vendor aging and vendor reconciliation process
Controls: Ensures all activities are completed in compliance with BSC policies and procedures, ensure all desktop procedures are up to date
Treasury: Primairy point of contact with bank, responsible for accurate and up to date bank mandates and electronic bank access
Quality: Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific
Audit: Primairy contactpoint for external and internal audits to be performed on the accounting of the GBS served countries
Responsible for the accurate and timely creation, change and maintenance of customer master data, material master data, customer & seller hierarchy in SAP and other systems for assigned countries in EMEA like DACH, BeNelux, Greece, Nordics
Create and maintain electronic catalogs
Investigate reasons for potential data issues and support identifying routes to solution
Perform continuous process reviews & analytics and identify & propose continuous improvement opportunities to grow Master Data quality, efficiency and/or effectiveness
Support local and/or EMEA master data related projects
Support new business integrations as well as the introduction of new products from the perspective of data integration and consistency
Provide required support for audits (e.g. SOX)
As part of the EMEA MDM Core team contribute to smooth team work to support master data related activities across EMEA
Work closely with Customer Care teams of assigned countries as well as other disciplines like Supply Chain, Finance, Marketing & Sales
The primary responsibility of the Subject Matter Expert (SME) is to act as a Value Improvement (VI) team lead and change agent who is focused on the execution of VI initiatives to ensure efficient and high-quality processes, to support the profitable and sustainable growth of Boston Scientific. Secondary responsibilities are partnering with program/project managers to provide lean-in project support, which may include: automation & digitization, mergers, acquisitions and integrations, reporting & analysis. This dedicated SME role has a staff function purpose, supporting the Ops. function, with a direct reporting line to the Service Line manager
Identifies opportunities for business process improvements and establishes effective and efficient processes using Lean methods
Execute a/o lead VI ideas and projects aimed at structurally improving the performance of own Service Line and that contribute to the overall VI savings objectives and targets
Works closely with operational teams to assure timely solutions are delivered according to the specifications and implementation requirements of the Service Line
Frequently have 1:1 coaching/mentoring sessions with less experienced staff
Participate in the ‘Community Of Practice’ series
Provide quarterly virtual training “VI Awareness” to new joiners
Facilitate and support in the weekly VI Corners and Funnel reviews
Facilitate and support VI Workshops and brainstorm sessions
Proposing and presenting VI Showcases and Awards & Recognitions
Appropriately communicates status updates, escalates issues, and manages timelines and action items
Fosters business partnering by collaborating with VI Champion, VI Functional owners and other stakeholders
Provide Service Line process/content knowledge as input in projects and support with the execution projects, as stretch assignment
Execute month/quarter/year-end Close processes to ensure timely and accurate Close and financial reports preparation
Oversee financial and accounting process and work closely together with finance teams and GBS teams, with a high focus on controlling balance sheet reconciliations and journal entries
Optimize current financial accounting process in coordination with stakeholders
Comply with KPI’s and OPIs as defined by GBS
Drive compliance in all finance-related matters and ensure compliance with Corporate and local policies, statutory requirements and GAAP principles
Support internal and external audits and audit-related accounting matters (SOX, CA&C)
Apply LEAN methodologies to ensure efficiency and effectiveness of financial processes
Participate in implementing quality requirements in all aspects of the financial process
Identify and implement process improvement and standardisation
Ensure all activities comply with legal demands, ethical standards and the Internal Quality
Management System
Oversee Intercompany activities for the entities in your scope, including cross charge and netting preparation,
Support month-end close activities
Resolve month-end discrepancies and connect with counterparts to maintain clean balances
Process monthly journal entries related to intercompany activities
Liaise with internal/external auditors and partner with local finance
Optimize current financial accounting process in coordination with stakeholders
Team management. Lead and develop a team of ~5 MDM Specialists and drive high performing teamwork Set up individual targets, performance plans and trainings
Implement harmonized, efficient & effective MDM processes across the EMEA countries for Customer Master Data and Seller hierarchy
Propose and develop Customer MDM & Seller hierarchy KPI’s & reporting and drive EMEA MDM Performance management
Develop, propose and implement an EMEA MDM improvement roadmap in close cooperation with MDM specialists and Master Data and Business Solution team supporting the automation journey within Customer Care
Project manage MDM improvement projects and support projects from MDM perspective
iaise with Master Data & Business Solutions Team, Sales, FP&A, Global Business Services to optimize MDM
Investigate, analyze, synthesize and communicate reasons for potential data issues and develop routes to solution
Coordinate MDM activities and UAT for (New) Business Integration
Provide required support for audits (e.g. SOX)s part of the EMEA MDM Core team contribute to smooth team work to support master d
Execute month/quarter/year-end Close processes to ensure timely and accurate Close and financial reports preparation
Oversee financial and accounting process and work closely together with finance teams and GBS teams, with a high focus on controlling balance sheet reconciliations and journal entries
Optimize current financial accounting process in coordination with stakeholders
Comply with KPI’s and OPIs as defined by GBS
Drive compliance in all finance-related matters and ensure compliance with Corporate and local policies, statutory requirements and GAAP principles
Support internal and external audits and audit-related accounting matters (SOX, CA&C)
Apply LEAN methodologies to ensure efficiency and effectiveness of financial processes
Participate in implementing quality requirements in all aspects of the financial process
Identify and implement process improvement and standardisation
Ensure all activities comply with legal demands, ethical standards and the Internal Quality Management System
Order management – Perform different transactions in SAP: order booking, price & availability, billing etc
Invoices and credit memos – Create and send documents to customers manually and using special IT platform
Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request for the Polish market
Returns management and upgrades of devices
Handle service complaints from customers and/or sales representatives from Poland
Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales
Perform different analysis and maintenance of databases for customers
Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required
Attends cases in labs of hospital accounts for case support and development efforts of BSC technologies and its components
Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development for BSC capital equipment, catheters and implantable devices
Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key decision-makers in order to support sales organization
Promote company products through education of current & potential customers and implant within a defined region by providing clinical education, sales strategy and support for complex issues
Meets with existing and potential clients (e.g. physicians, physician office groups at hospitals) by travelling to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products and services can help them to achieve their goals
Plan and develop the market for our existing and new products according to divisional goals to support entire organization to achieve monthly, quarterly and yearly sales targets
Responds to customer needs and complaints regarding products and services by developing creative and feasible solutions
Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, cardiac rhythm management, technical knowledge of EP & CRM technology, advancements, and business landscape
Education/Training Role: educate and train physicians, hospital personnel and hospital staff on technical matters relating to the company SH products by conducting and/or coordinating one-on-one training sessions, in-service education programs, and seminars and/or outside symposiums. Provide training and resources for hospital staff to enable them to conduct training for their personnel
Clinical Specialist: support in TAVI / SH procedures (sterile field), playing a key role in the device preparation, as well as providing technical support and device and system troubleshooting as needed
Device Management: monitor inventory levels, initiate logistics, i.e. shipments and movement tracking of products. Monitor the levels and expiration dates of products in the field. Coordinate communication between internal and external customers to facilitate the material management
Selling Role: collaborate with the Territory Manager on business strategy and tactics at the customer level. Demonstrates a deep understanding of the competitions strengths and weaknesses
Responsible for VAT reporting and driving necessary VAT changes to assure entity's tax compliance
Prepare year-end financial statements
Support the monthly close process, manage accrual preparation, account reconciliations and variance analysis while ensuring accuracy and adherence to US GAAP
Support for statutory and annual corporate audits
Responsible for WHT matters and reporting
Monitoring fixed assets register and depreciation
Reporting to GUS, NBP and INTRASTAT
Assist with implementation of procedures resulting from new corporate and local accounting guidance
Assist with process improvements and procedural documentation for SOX compliance
Assist with special projects and take on additional accounting responsibilities as they arise
Collaborating with SSC and working jointly on process improvements
Execute month/quarter/year-end Close processes to ensure timely and accurate Close and financial reports preparation
Oversee financial and accounting process and work closely together with finance teams and GBS teams, with a high focus on controlling balance sheet reconciliations and journal entries
Optimize current financial accounting process in coordination with stakeholders
Comply with KPI’s and OPIs as defined by GBS
Drive compliance in all finance-related matters and ensure compliance with Corporate and local policies, statutory requirements and GAAP principles
Support internal and external audits and audit-related accounting matters (SOX, CA&C)
Apply LEAN methodologies to ensure efficiency and effectiveness of financial processes
Participate in implementing quality requirements in all aspects of the financial process
Identify and implement process improvement and standardisation
Ensure all activities comply with legal demands, ethical standards and the Internal Quality
Management System
Oversee Intercompany activities for the entities in your scope, including cross charge and netting preparation,
Support month-end close activities
Resolve month-end discrepancies and connect with counterparts to maintain clean balances
Process monthly journal entries related to intercompany activities
Liaise with internal/external auditors and partner with local finance
Optimize current financial accounting process in coordination with stakeholders
Responsible for the accurate and timely creation, change and maintenance of customer master data, material master data, customer & seller hierarchy in SAP and other systems for assigned countries in EMEA like DACH, Benelux, Greece, Nordics
Create and maintain electronic catalogues
Investigate reasons for potential data issues and support identifying routes to solution
Perform continuous process reviews & analytics and identify & propose continuous improvement opportunities to grow Master Data quality, efficiency and/or effectiveness
Support local and/or EMEA master data related projects
Support new business integrations as well as the introduction of new products from the perspective of data integration and consistency
Provide required support for audits (e.g. SOX)
As part of the EMEA MDM Core team contribute to smooth team work to support master data related activities across EMEA
Work closely with Customer Care teams of assigned countries as well as other disciplines like Supply Chain, Finance, Marketing & Sales
Responsible for the accurate and timely creation, change and maintenance of customer master data, material master data, customer & seller hierarchy in SAP and other systems for assigned countries in EMEA like DACH, BeNelux, Greece, Nordics
Create and maintain electronic catalogs
Investigate reasons for potential data issues and support identifying routes to solution
Perform continuous process reviews & analytics and identify & propose continuous improvement opportunities to grow Master Data quality, efficiency and/or effectiveness
Support local and/or EMEA master data related projects
Support new business integrations as well as the introduction of new products from the perspective of data integration and consistency
Provide required support for audits (e.g. SOX)
As part of the EMEA MDM Core team contribute to smooth team work to support master data related activities across EMEA
Work closely with Customer Care teams of assigned countries as well as other disciplines like Supply Chain, Finance, Marketing & Sales
Optimize Order management processes in SAP in combination with technology platforms Esker/EDI/SFDC in close cooperation with Product Owners. Support implementation S4Hana project
Team management. Lead and develop a team of 6 people to support country business – customers and Sales teams. Set up individual targets and performance plans. Actively supports department initiatives by proactively assisting in the training and influencing the team
Initiate customer improvement actions based on different analysis from SFDC
Recommends process/procedural improvements. Provides monthly reports on activities
Close cooperation with Global Business support team to drive orders automation and effectiveness
Establishes and promotes a work environment that supports the Quality Policy and Quality System
Our requirements:
Minimum 3 years of experience as Team Leader or Supervisor
Thorough understanding of Customer Care related business processes ( Order-to-Cash)
Strong working knowledge of SAP and technologies like EDI/Esker/SFDC is a plus
Knowledge & experience in driving automation in order management
Advanced use of Microsoft Office (Excel, Word, PowerPoint)
Strong Analytical skills and structured thinking
Experience with designing & implementing policies, procedures, and work instructions
• Build targeted commercial policies by franchise/by type of customers (GPOs, Regional, Local /T1, T2, T3) by providing principles & guidelines in close partnership with country and cluster management
• Partner with commercial organization to define optimal deal strategy for the key accounts across the cluster
• Create ad-hoc analysis and simulation tools to maximize growth and profitability from each deal
• Measure commercial policies effectiveness and advice on actionable improvements
• Closely monitor deal compliance to secure optimal execution
• Partner with Key Account Manager to enhance solution selling through deal design and analytical support
Pricing
• Translate franchise- and product-specific EMEA pricing strategies into actionable country policies and partner closely with the commercial & marketing organization to drive optimal execution
• Be the focal point for consolidating pricing intelligence information and activities at local level
• Lead local implementation of new pricing models/schemes
• Actively contribute to spreading pricing culture within cluster and country organizations
• Lead local Quarterly Pricing Reviews process (QPR)
• Collaborate with both EMEA and country teams to Price Book reviews
Market & Customer Insights
• Identify and size business opportunities at country, franchise and customer level
• Set up ad-hoc analyses and business cases for specific commercial initiatives
• Translate consolidated customer information into meaningful customer insights and partner with commercial & marketing organization to define ROI of customer initiatives
Customer Coverage
• Leverage territory mapping/design methodologies to optimize customer allocation to each sales force member, maximizing coverage and execution on opportunities in a balanced fashion
Coordinating internal documents flow required for HCP interactions according to compliance requirements (IRF requests management including HCP contract management/invitations letters. etc)
Lead organization and logistic arrangements for International events and European trainings & meetings (booking flights, hotels and restaurants, handling registrations, maintaining a regular exchange with participants to keep them informed and coordinating on-site events and contracts)
Partner with commercial colleagues, congress organizers and/or external agencies to understand the required actions for specific events
Organizing, coordinating and participating at internal and external meetings and events
May collaborate with other Business Support team members on internal meetings and events if needed
PO and invoice handling – payment and invoice status follow up
Support to spend and budget tracking
Perform general administrative & marketing activities: business-related files and Database maintenance, create routine documents (letters, reports, spreadsheets, presentations, etc.), order/maintain supplies, demos & brochures request, shipping and storage control, digital materials, etc
May assist annual Marketing Plan by providing data & previous year information
Internal & External Audit support
Reference contact person for EMEA Sales & Mkt teams and international customers - obtain/provide information, answer queries related to established policies and procedures. Direct people to the appropriate resource
As part of a team, provides support and collaborate with Business Support members when needed
Manages work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
Process Sales & Marketing Requests (IRFs) for Healthcare Professionals’ interactions, events, and activities. Keep close relation and communication with key stakeholders to provide the best possible service
Responsible for PO (Purchasse Order) and invoice handling
Internal knowledge database maintenance
Reference contact person for selected countries' sales & Mkt teams and local PCO (Country MedTech Orgs, Preferred Vendors and conference organizers). Involve obtain/provide information, answer queries related to established policies and procedures. Direct people to the appropriate resource
Manages various tasks at the same time to make sure agreed leadtimes and KPIs are met
Takes care of the overall process flow to make sure teams in collaboration follow agreed deadlines and procedures
Possess and develop compliance standard operating procedures to meet and comply with quality requirements, regulatory and compliance commitments
Provides support/guidance, training within the Team and collaborate with Business Support team members when needed
Develops documents and administrative procedures when needed
Process Sales & Marketing Requests (IRFs) for Healthcare Professionals’ interactions, events, and activities. Keep close relation and communication with key stakeholders to provide the best possible service
Responsible for PO (Purchasse Order) and invoice handling
Internal knowledge database maintenance
Reference contact person for selected countries' sales & Mkt teams and local PCO (Country MedTech Orgs, Preferred Vendors and conference organizers). Involve obtain/provide information, answer queries related to established policies and procedures. Direct people to the appropriate resource
Manages various tasks at the same time to make sure agreed leadtimes and KPIs are met
Takes care of the overall process flow to make sure teams in collaboration follow agreed deadlines and procedures
Possess and develop compliance standard operating procedures to meet and comply with quality requirements, regulatory and compliance commitments
Provides support/guidance, training within the Team and collaborate with Business Support team members when needed
Develops documents and administrative procedures when needed
Optimize Order management processes in SAP in combination with technology platforms Esker/EDI/SFDC in close cooperation with Product Owners. Support implementation S4Hana project
Team management. Lead and develop a team of 6 people to support country business – customers and Sales teams. Set up individual targets and performance plans. Actively supports department initiatives by proactively assisting in the training and influencing the team
Initiate customer improvement actions based on different analysis from SFDC
Recommends process/procedural improvements. Provides monthly reports on activities
Close cooperation with Global Business support team to drive orders automation and effectiveness
Establishes and promotes a work environment that supports the Quality Policy and Quality System
Our requirements:
Minimum 3 years of experience as Team Leader or Supervisor
Thorough understanding of Customer Care related business processes ( Order-to-Cash)
Strong working knowledge of SAP and technologies like EDI/Esker/SFDC is a plus
Knowledge & experience in driving automation in order management
Advanced use of Microsoft Office (Excel, Word, PowerPoint)
Strong Analytical skills and structured thinking
Experience with designing & implementing policies, procedures, and work instructions
Lead and provide support in the processing of scheduled payroll for Spain and Portugal and other EMEA countries using EMEA wide payroll processes/procedures;
Extraction of variable input data and population of upload templates;
Review and resolve pay related queries from employees within agreed deadlines;
Work collaboratively with Human Resources, Finance and other internal units to ensure payroll is accurate/timely and continued improvement around automation is constant;
Continuing partnering with payroll vendors to ensure the delivery of best-in-class service;
Champion and improve the EMEA Model vison for payroll processes across all jurisdictions;
Possess excellent time management skills with the ability to deliver under pressurized deadlines;
Becoming the Subject Matter Expert in specific payroll processes;
Liaise with company and external auditors to ensure total compliance with company/external requirements;
Participate in GBS and Global Payroll projects;
Ensure external reporting is kept up to date Seguridad Social, Agencia Tributaria etc.;
Produce statutory and year-end returns accurately and on time;
Visit customers and/or potential customers of Boston Scientific on a regular and planned basis to promote products and services to achieve monthly, quarterly and yearly sales targets, as agreed with the Manager
Develop further as professional sales rep by acquiring working knowledge and selling techniques
Manage existing and acquire new customers in the assigned territory under general supervision of the Manager
With limited instructions of Manager, plan and develop the market for our existing and new products according with divisional goals
Provide ongoing technical training and support to customers directly
Cultivate wide range of business relationships with hospital management, purchasing department and hospital staff
Attend meetings, conferences and exhibitions as required to promote Boston Scientific products and services
Analyze and report to the Manager and/or others (monthly & year basis) the market and business feedback by using all available support tools
To represent Boston Scientific values and integrity
Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy
Visit customers and/or potential customers of Boston Scientific on a regular and planned basis to promote products and services to achieve monthly, quarterly and yearly sales targets, as agreed with the Manager
Develop further as professional sales rep by acquiring working knowledge and selling techniques
Manage existing and acquire new customers in the assigned territory under general supervision of the Manager
With limited instructions of Manager, plan and develop the market for our existing and new products according with divisional goals
Provide ongoing technical training and support to customers directly
Cultivate wide range of business relationships with hospital management, purchasing department and hospital staff
Attend meetings, conferences and exhibitions as required to promote Boston Scientific products and services
Analyze and report to the Manager and/or others (monthly & year basis) the market and business feedback by using all available support tools
To represent Boston Scientific values and integrity
Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy
Attends cases in labs of hospital accounts for case support and development efforts of BSC technologies and its components
Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development for BSC capital equipment and catheters
Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key decision-makers in order to facilitate future sales
Promote company products through education of current & potential customers and implant within a defined region by providing clinical education, sales strategy and support for complex issues in order to achieve projected sales goals and increase sales revenues within assigned a defined region and products
Meets with existing and potential clients (e.g. physicians, physician office groups at hospitals, hospital management, purchasing department) by travelling to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products and services can help them to achieve their goals
Plan and develop the market for our existing and new products according to divisional goals to achieve monthly, quarterly and yearly sales targets
Responds to customer needs and complaints regarding products and services by developing creative and feasible solutions
Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, technical knowledge of EP technology, advancements, and business landscape
Attends cases in labs of hospital accounts for case support and development efforts of BSC technologies and its components
Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development for BSC capital equipment and catheters
Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key decision-makers in order to facilitate future sales
Promote company products through education of current & potential customers and implant within a defined region by providing clinical education, sales strategy and support for complex issues in order to achieve projected sales goals and increase sales revenues within assigned a defined region and products
Meets with existing and potential clients (e.g. physicians, physician office groups at hospitals, hospital management, purchasing department) by travelling to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products and services can help them to achieve their goals
Plan and develop the market for our existing and new products according to divisional goals to achieve monthly, quarterly and yearly sales targets
Responds to customer needs and complaints regarding products and services by developing creative and feasible solutions
Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, technical knowledge of EP technology, advancements, and business landscape
Attends cases in labs of hospital accounts for case support and development efforts of BSC technologies and its components
Serves as primary resource for clinical support in the areas of case coverage, basic troubleshooting, system/software development for BSC capital equipment and catheters
Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within the hospital and to identify key decision-makers in order to facilitate future sales
Promote company products through education of current & potential customers and implant within a defined region by providing clinical education, sales strategy and support for complex issues in order to achieve projected sales goals and increase sales revenues within assigned a defined region and products
Meets with existing and potential clients (e.g. physicians, physician office groups at hospitals, hospital management, purchasing department) by travelling to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products and services can help them to achieve their goals
Plan and develop the market for our existing and new products according to divisional goals to achieve monthly, quarterly and yearly sales targets
Responds to customer needs and complaints regarding products and services by developing creative and feasible solutions
Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, technical knowledge of EP technology, advancements, and business landscape
Education/Training Role: educate and train physicians, hospital personnel and hospital staff on technical matters relating to the company SH products by conducting and/or coordinating one-on-one training sessions, in-service education programs, and seminars and/or outside symposiums. Provide training and resources for hospital staff to enable them to conduct training for their personnel
Clinical Specialist: playing a key role in the device preparation, as well as providing technical support and device and system troubleshooting as needed
Device Management: monitor inventory levels, initiate logistics, i.e. shipments and movement tracking of products. Monitor the levels and expiration dates of products in the field. Coordinate communication between internal and external customers to facilitate the material management
Selling Role: collaborate with the Territory Manager on business strategy and tactics at the customer level. Demonstrates a deep understanding of the competitions strengths and weaknesses . Provides input to New Therapy business forecasting on accounts,
Working with the New Cardiology Account Manager to identify areas where the New Therapy can be leveraged to drive core business growth
Execute month/quarter/year-end Close processes to ensure timely and accurate Close and financial reports preparation
Oversee financial and accounting process and work closely together with finance teams and GBS teams, with a high focus on controlling balance sheet reconciliations and journal entries
Optimize current financial accounting process in coordination with stakeholders
Comply with KPI’s and OPIs as defined by GBS
Drive compliance in all finance-related matters and ensure compliance with Corporate and local policies, statutory requirements and GAAP principles
Support internal and external audits and audit-related accounting matters (SOX, CA&C)
Apply LEAN methodologies to ensure efficiency and effectiveness of financial processes
Participate in implementing quality requirements in all aspects of the financial process
Identify and implement process improvement and standardisation
Ensure all activities comply with legal demands, ethical standards and the Internal Quality Management System
Responsible for VAT reporting and driving necessary VAT changes to assure entity's tax compliance
Prepare year-end financial statements
Support the monthly close process, manage accrual preparation, account reconciliations and variance analysis while ensuring accuracy and adherence to US GAAP
Support for statutory and annual corporate audits
Responsible for WHT matters and reporting
Monitoring fixed assets register and depreciation
Reporting to GUS, NBP and INTRASTAT
Assist with implementation of procedures resulting from new corporate and local accounting guidance
Assist with process improvements and procedural documentation for SOX compliance
Assist with special projects and take on additional accounting responsibilities as they arise
Collaborating with SSC and working jointly on process improvements
Objective of this role is to support the Customer Services Manager to maintain the goals and develop the Polish team of Customer Care Specialists. Improve Order management processes harmonization, automation, and standardization. Deliver excellent support to Polish customers and Sales teams
Optimize Order management processes in SAP in combination with technology platforms Esker/EDI/SFDC in close cooperation with Product Owners. Support implementation S4Hana project
Team management. Lead and develop a team of 6 people to support country business – customers and Sales teams. Set up individual targets and performance plans. Actively supports department initiatives by proactively assisting in the training and influencing the team
Initiate customer improvement actions based on different analysis from SFDC
Recommends process/procedural improvements. Provides monthly reports on activities
Close cooperation with Global Business support team to drive orders automation and effectiveness
Establishes and promotes a work environment that supports the Quality Policy and Quality System
Lead and provide support in the processing of scheduled payroll across multiple Middle East countries using EMEA wide payroll processes/procedures
Extraction of variable input data and population of upload templates
Review and resolve pay related queries from employees within agreed deadlines
Work collaboratively with Human Resources, Finance and other internal units to ensure payroll is accurate/timely and continued improvement around automation is constant
Continuing partnering with payroll vendors to ensure the delivery of best-in-class service
Champion and improve the EMEA Model vison for payroll processes across all jurisdictions
Possess excellent time management skills with the ability to deliver under pressurized deadlines
Becoming the Subject Matter Expert in specific payroll processes
Liaise with company and external auditors to ensure total compliance with company/external requirements
Prepare payment requests using the appropriate system(s)
Ensure payments are recorded in the appropriate system(s) so that all reporting requirements and regulations are met
Work with confidential company data and collaborate with a variety of internal stakeholders and external customers
Research issues independently related to payments and/or systems and propose solution(s) to manager and/or functional representative and follow through to closure
Partner with global, external stakeholders such as Health Care Providers (HCPs), Clinical Research Organizations (CROs), or Institutional Review Boards/Ethics Committees (IRBs / ECs), as applicable, to investigate and resolve a variety of complex issues
Collaborate with global, cross-functional internal stakeholders such as Clinical, IT to resolve multiple issues which can be complex in nature
Identify process improvement opportunities and partner with management and other stakeholders to implement
Perform User Acceptance Testing (UAT) as the Subject Matter Expert (SME), when applicable
Perform audits of payments and process, when applicable
Execute month/quarter/year-end Close processes to ensure timely and accurate Close and financial reports preparation
Oversee financial and accounting process and work closely together with finance teams and GBS teams, with a high focus on controlling balance sheet reconciliations and journal entries
Optimize current financial accounting process in coordination with stakeholders
Comply with KPI’s and OPIs as defined by GBS
Drive compliance in all finance-related matters and ensure compliance with Corporate and local policies, statutory requirements and GAAP principles
Support internal and external audits and audit-related accounting matters (SOX, CA&C)
Apply LEAN methodologies to ensure efficiency and effectiveness of financial processes
Participate in implementing quality requirements in all aspects of the financial process
Identify and implement process improvement and standardisation
Ensure all activities comply with legal demands, ethical standards and the Internal Quality Management System
- Review purchase requisitions to ensure compliance
- Explains and directs users when corrections need to be made
- Provides customer service as required to answer customers' questions
Closes/changes/modifies Purchase Orders:
- Manages changed requisitions or closes POs if no longer needed
- Manages PO changes: Upon supplier/user request to amend POs, follows up with user/supplier to determine feasibility; changes/modifies POs if needed. If no resolution can be achieved escalates to team lead and other responsible persons using standard procedures
Follows up on Purchase Orders:
- Based on local regulations, proactively follows-up on POs to get supplier confirmations
- Based on overdue PO reports, follows-up with supplier to determine cause for delay and enforce fast delivery
- Timely review and execution of requisitions and purchase orders
- Manage open purchase orders and timely receipt and invoicing of goods and services
- Partner with Receiving, Accounts Payable and others as necessary to resolve goods receipts, invoice errors, or other related issues
- Negotiate favourable payment terms with suppliers
- Other Ad hoc or recurring assignments as the needs of stakeholders evolve
Execute month/quarter/year-end Close processes to ensure timely and accurate Close and financial reports preparation
Oversee Intercompany activities for the entities in your scope, including cross charge and netting preparation,
Oversee financial and accounting process and work closely together with finance teams and GBS teams, with a high focus on controlling balance sheet reconciliations and journal entries
Support month-end close activities
Resolve month-end discrepancies and connect with counterparts to maintain clean balances
Process monthly journal entries related to intercompany activities
Prepare balance sheet account reconciliations on a quarterly basis
Liaise with internal/external auditors and partner with local finance
Optimize current financial accounting process in coordination with stakeholders
Comply with KPI’s and OPIs as defined by GBS
Drive compliance in all finance-related matters and ensure compliance with Corporate, Intercompany and local policies, statutory requirements and GAAP principles
Support internal and external audits and audit-related accounting matters
Apply LEAN methodologies to ensure efficiency and effectiveness of financial processes
Participate in implementing quality requirements in all aspects of the financial process
Identify and implement process improvement and standardization
Ensure all activities comply with legal demands, ethical standards and the Internal Quality Management System
Process Sales & Marketing Requests (IRFs) for Healthcare Professionals’ interactions, events, and activities. Keep close relation and communication with key stakeholders to provide the best possible service
Responsible for PO (Purchase Order) and invoice handling
Performs various administrative activities as assigned and required like: travel-and expenses co-ordination, scheduling, coordinating meetings/appointments, updating business-related files, routine documents creation, coordinating logistics of the marketing materials
Internal knowledge database maintenance
Reference contact person for selected countries' sales & Mkt teams and local PCO (Country MedTech Orgs, Preferred Vendors and conference organizers). Involve obtain/provide information, answer queries related to established policies and procedures. Direct people to the appropriate resource
Support to New Service Requests, collaborate on EMEA/Central or country related projects/assignments of broader scope
Manages various tasks at the same time to make sure agreed lead times and KPIs are met
Takes care of the overall process flow to make sure teams in collaboration follow agreed deadlines and procedures
Possess and develop compliance standard operating procedures to meet and comply quality requirements, regulatory and compliance commitments
Provides support/guidance, training within the Team and collaborate with Business Support team members when needed
Develops documents and administrative procedures when needed
Order management according to specific country requirements, including electronic order management configuration and customers
Monitor Electronic Order Management Inbox for manual Intervention Inbox for Europe
Analyzing electronic order management manual interventions, country, and EMEA trends that impact both the customer and order processing time
Support Electronic order management master data uploads
Ensure timely resolution ensuring current policies and practices are followed and keeping accurate documentation
Identify, communicate, and manage moderate levels of technical risk
Handle service complaints from local customers care support
Communication and collaboration with local customer care teams for resolution of manual intervention errors that require contact with the customer
Communicate and present project/project status to senior management and key project stakeholders as appropriate
Develop and support a work environment of continuous improvement that supports BSC’s Quality Policy, Quality System, and the appropriate regulations for the area they support
Work with colleagues in the EOM CoE Team to share best practices and standardize communications to those outside the department
Challenges non-standard processes when necessary
Analyze and interpret business data to identify optimum improvement opportunities, suggest unique solutions and champion implementation
Establish and support a work environment of continuous improvement that supports BSC’s Quality Policy, Quality System and the appropriate regulations for the area they support
Lead and provide support in the processing of scheduled payroll across multiple EMEA countries using EMEA wide payroll processes/procedures
Extraction of variable input data and population of upload templates
Review and resolve pay related queries from employees within agreed deadlines
Work collaboratively with Human Resources, Finance and other internal units to ensure payroll is accurate/timely and continued improvement around automation is constant
Continuing partnering with payroll vendors to ensure the delivery of best-in-class service
Champion and improve the EMEA Model vison for payroll processes across all jurisdictions
Possess excellent time management skills with the ability to deliver under pressurized deadlines
Becoming the Subject Matter Expert in specific payroll processes
Liaise with company and external auditors to ensure total compliance with company/external requirements
Explains and directs users when corrections need to be made
Provides customer service as required to answer customers' questions
Closes/changes/modifies Purchase Orders:
Manages changed requisitions or closes POs if no longer needed
Manages PO changes: Upon supplier/user request to amend POs, follows up with user/supplier to determine feasibility; changes/modifies POs if needed. If no resolution can be achieved escalates to team lead and other responsible persons using standard procedures
Follows up on Purchase Orders:
Based on local regulations, proactively follows-up on POs to get supplier confirmations
Based on overdue PO reports, follows-up with supplier to determine cause for delay and enforce fast delivery
Timely review and execution of requisitions and purchase orders
Manage open purchase orders and timely receipt and invoicing of goods and services
Partner with Receiving, Accounts Payable and others as necessary to resolve goods receipts, invoice errors, or other related issues
Negotiate favourable payment terms with suppliers
Other Ad hoc or recurring assignments as the needs of stakeholders evolve
Verifies manual and batch payments in accordance with BSC processes, policies and timelines. Knows, understand and follows BSC policies and Disbursement procedures
Point of contact for internal & external payments related queries and issues
Resolve email queries / issues timely while maintaining high customer satisfaction
Able to support business partners with complex issues
Solves problems for customers (internal and external)
Is able to root cause problems to identify solutions and explain to the customer what are the options available
Participate in projects or actions to improve the overall performance quality of the P2P process
Creating and maintaining up to date documentation of the processes
Reporting metrics related to automated and manual payments
Managing a team of Buyers in Source To Pay service delivery; collaborating in creating the highest efficiency in purchasing processes with the highest level of quality and supporting each individual ambitions and development
Strong focus on internal controls within every process and ensuring team is trained and executing with the same framework
Drives continuous improvement and process standardization across the region and globe
Works to deliver upon key performance metrics and service levels agreed with business partners
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures
Points person for escalation between end users and the global center team related to supplier enablement activities, including order collaboration, PO confirmation and invoice automation (electronic invoicing, PO flipping, etc.)
Strong Collaboration with Sourcing
Ariba PtP support, including requirements development and implementation: supports the development of training requirements and train suppliers in the enablement process
Develops and manages KPIs as well as report on progress to attaining supplier enablement goals: prepares reports and monthly analysis on purchasing card program
Ability to manage onboarding independently, meeting time constraints and prioritizing deliverables
Responsible for identifying cost savings alternatives and assisting in managing spending within budget
Participate in multi-divisional group initiatives and special projects
Organizing and coordinating international medical/scientific congresses and courses (booking flights, hotels and restaurants, handling registrations, maintaining a regular exchange with participants to keep them informed and coordinating on-site events and contracts)
Partner with commercial colleagues, congress organizers and/or external agencies to understand the required actions for specific events
Coordinating internal documents flow required for HCP interactions according to compliance requirements (IRF requests management including HCP contract management/invitations letters. etc)
Organizing, coordinating and participating in internal and external meetings and events
May collaborate with other Business Support team members on internal meetings and events if needed
PO and invoice handling
Support to spend and budget tracking
Perform general administrative & marketing activities: business-related files and Database maintenance, create routine documents (letters, reports, spreadsheets, presentations, etc.), order/maintain supplies, demos & brochures request, shipping and storage control, digital materials, etc
May assist annual Marketing Plan by providing data & previous year's information
Internal & External Audit support
Reference contact person for EMEA Sales & Mkt teams and international customers - obtain/provide information, answer queries related to established policies and procedures. Direct people to the appropriate resource
As part of a team, provides support and collaborates with Business Support members when needed
Manages work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner