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Senior Product Designer (UI/UX)
Kraków
Wygasła: 05.04.2024
full-time
umowa o pracę
home office work
senior specialist (Senior)
Obowiązki:
User-Centered Approach: Prioritize the user’s perspective in all design decisions, conducting user research and usability testing to validate design choices
Customer Experience: Lead the creation of intuitive, user-centric designs for our digital products, ensuring a seamless and engaging user experience. You excel in simplifying complex user requirements and conducting user research to inform design decisions. This involves understanding user needs, the problems space, users flow, crafting micro-interactions, designing wireframes and prototypes, ensuring responsiveness and accessibility, and collaborating with developers for accurate implementation
Interaction Design: Create aesthetically pleasing user interfaces that align with the brand identity and design guidelines, while maintaining consistency in design elements across the user interface, ensuring a cohesive and harmonious visual representation of the product. Generate both low-fidelity sketches and wireframes for concept exploration, and high-fidelity designs for detailed visual representations, covering various design stages. Additionally, you manage the handoff to developers with high-fidelity design assets, providing them with the resources needed for accurate implementation
Agility and Versatility: the ability to quickly adapt to changes and pivot designs as the company priorities and strategies evolve, familiarity with lean methodologies for efficient design delivery with limited resources, the willingness and ability to take on various roles beyond traditional design, and the capacity to handle high-pressure, dynamic startup environments while maintaining a positive attitude in the face of challenges. Be ready to lend a helping hand when needed, especially during critical project phases, fostering a collaborative and supportive design environment
Time and Stakeholder Management: Efficiently manage project timelines and deliver high-quality design solutions within set deadlines while building and maintaining strong relationships with cross-functional teams, product managers, and external stakeholders. This involves gathering insights, aligning on design goals, and ensuring project success through effective coordination and timely delivery
Collaboration: Foster a collaborative and creative design environment, working closely with multidisciplinary teams, including developers, content creators, and other designers. This includes staying conscious of development feasibility and complexity while proposing design solutions, based on the input from the developers, as well as ensuring efficient hand-off of high-fidelity design assets and resources needed for accurate implementation
Innovation: Stay current with design trends, emerging technologies, and best practices, integrating innovative ideas into our design processes
Design System Integration: Integrate interaction design components into the overall design system, fostering consistency and scalability across products and features
User-Centered Approach: Prioritize the user’s perspective in all design decisions, conducting user research and usability testing to validate design choices
Customer Experience: Lead the creation of intuitive, user-centric designs for our digital products, ensuring a seamless and engaging user experience. You excel in simplifying complex user requirements and conducting user research to inform design decisions. This involves understanding user needs, the problems space, users flow, crafting micro-interactions, designing wireframes and prototypes, ensuring responsiveness and accessibility, and collaborating with developers for accurate implementation
Interaction Design: Create aesthetically pleasing user interfaces that align with the brand identity and design guidelines, while maintaining consistency in design elements across the user interface, ensuring a cohesive and harmonious visual representation of the product. Generate both low-fidelity sketches and wireframes for concept exploration, and high-fidelity designs for detailed visual representations, covering various design stages. Additionally, you manage the handoff to developers with high-fidelity design assets, providing them with the resources needed for accurate implementation
Agility and Versatility: the ability to quickly adapt to changes and pivot designs as the company priorities and strategies evolve, familiarity with lean methodologies for efficient design delivery with limited resources, the willingness and ability to take on various roles beyond traditional design, and the capacity to handle high-pressure, dynamic startup environments while maintaining a positive attitude in the face of challenges. Be ready to lend a helping hand when needed, especially during critical project phases, fostering a collaborative and supportive design environment
Time and Stakeholder Management: Efficiently manage project timelines and deliver high-quality design solutions within set deadlines while building and maintaining strong relationships with cross-functional teams, product managers, and external stakeholders. This involves gathering insights, aligning on design goals, and ensuring project success through effective coordination and timely delivery
Collaboration: Foster a collaborative and creative design environment, working closely with multidisciplinary teams, including developers, content creators, and other designers. This includes staying conscious of development feasibility and complexity while proposing design solutions, based on the input from the developers, as well as ensuring efficient hand-off of high-fidelity design assets and resources needed for accurate implementation
Innovation: Stay current with design trends, emerging technologies, and best practices, integrating innovative ideas into our design processes
Design System Integration: Integrate interaction design components into the overall design system, fostering consistency and scalability across products and features
Rapidly craft new prompts, and optimize existing ones, for specific functionalities of Brainly’s product e.g. Ginny, AI tutor, internal processes, and others
Develop a catalog of default prompts in the form of comprehensive templates or fragments and models parameters, ready-to-use for a variety of applications e.g. question answering, personalization, classification, tagging, entity extraction, summarization, paraphrasing, text cleaning, ranking/comparison
Manage the end-to-end lifecycle of the prompts used in production using tools provided by technical members of the team or the corresponding Infrastructure team of the ML domain
Cohort and identify strengths and weaknesses of language models (off the shelf and proprietary), content characteristics, or users’ intentions, and report insights related to opportunities for improvement, informing AI strategy and roadmap
Develop and execute human-in-the-loop quality assurance methodologies and procedures for the evaluation of LLM-generated content
Partner with and train the AI Operations team, and/or external freelancers, on quality assurance related to LLM-generated content
Driving initiatives leading to better fit students’ education needs
Working together with Designers, Product Manager and Data Analysts to identify the most suitable solutions for the problems of our users
Designing, developing, and maintaining code for the Brainly platform to enhance the great learning experience for our users
Building solutions according to requirements, adhering to company standards, conventions, and best practices
Solving complex technical challenges such as performance, scalability, high reliability and security
Collaborating with software engineers and other roles to design scalable services, plan feature roll-out, and ensure high reliability and performance of your deliverables
Conducting code reviews, contributing high-quality documentation and building robust test suites for your features
Maintaining existing systems by monitoring, troubleshooting, debugging and fixing software defects
Design and conduct qualitative studies from end to end: planning, executing, analyzing, and reporting. Manage projects and partners throughout the process
Represent the voice of our global users amongst cross-functional partners and stakeholders by highlighting user needs and behaviors
Partner with leadership in product management, design, marketing, analytics, and engineering to define the long term strategy and short-term product and growth tactics for Brainly and its verticals by grounding these decisions in user needs and insights
Help define and prioritize the user problems we need to solve, as well as conceptualize and evaluate the solutions by which we solve them
Inform product design and strategy by translating data into insights that have clear and actionable implications for product development
Collaborate with product teams and educate them on UX best practices at all stages of an agile product development process. Coach them on lightweight empathy-building and research approaches
Effectively communicate research findings to diverse audiences through writing and presentations; represent user research in key product and design discussions
Become a thought leader of the research discipline, helping position the UXR team as a reference in research in the company by producing internal training, written and verbal content around UXR, and sharing research results for a wide audience inside the company
Be an active contributor to the team construction helping in establishing processes, guidelines, tools, and methodologies related to UX Research
Analysis: You will conduct needs analysis to determine the knowledge gap and assess requirements as well as work with subject matter experts to identify the target audience’s training needs
Create: You will also create engaging learning activities and compelling course content and set instructional end goals and create content that matches them; Provide exercises and activities that enhance the learning process; Create supporting material/media (audio, video, simulations, role-plays, games, etc); Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course; Write instructional materials for learning in the form of scripts, documentation, etc.; Visualize instructional graphics, the user interface and the finished product
Industry trends: You will analyze and apply trends and best practices in learning technologies and instructional design; Keep current with industry trends to ensure learning solutions are innovative and modern
Work across multiple projects and teams (within Brainly People & Culture, business leads, and learning partners) to lead the design and development of learning solutions
You will deliver and facilitate creative content in an engaging manner (ranging from e-learnings to live workshops) to a variety of audiences
Create and deliver high-impact content, accelerated and target skill-building content; balance theory with application and practice
Evaluate learning solutions for effectiveness and impact, in close collaboration with the TOD and P&C team; Work effectively with a highly collaborative team
Data tracking and analysis – Help gather and summarize data from learning needs assessments, classes & workshops participation and surveys, help track key metrics and trends, create dashboards, share opinions about recommendations, etc
Training events management – Help coordinate and schedule courses, track participation, feedback, support communication and smooth delivery of courses to employees
Create and deliver learning content and resources such as a Training Newsletter, content on the Brainly intranet, etc
Deliver culturally sensitive and appropriate communications/materials/updates for various participant groups, given that this is a global role
Become a first point of contact for employees’s questions/inquiries related to Brainly’s Learning & Development offer
Work closely with our teams and managers to constantly improve employee experience, engagement, performance, and productivity
Advise, mentor, and coach our employees and leaders on topics related to People & Culture at Brainly
Ensure compliance with Spanish and Polish legislation and internal policies
Proactively identify needs of the teams, managers, and the organization and provide suggestions and solutions
Initiate, implement and improve programs supporting the team’s business objectives
Oversee onboarding, employee engagement, learning & development, talent and performance management processes, change management, career-pathing, and succession planning in the teams
Address employees’ and managers’ grievances and concerns
Designing, developing, and maintaining code for Brainly platform to enhance the great learning experience for our users
Solving complex challenges such as performance, scalability, and security
Collaborating with other software engineers to design scalable services, plan feature roll-out, and ensure high reliability and performance of your deliverables
Conducting code reviews, contributing high-quality documentation, and building robust test suites for your features
Shape product strategy through design thinking and user insights
Develop an understanding of the “whys” behind Brainly’s funnel to fuel new solutions
Design end-to-end user experiences through collaborative brainstorming, user journeys, wireframes, interactive prototypes, and polished visual design comps
Rapidly produce multiple concepts and prototypes, understanding when deeper exploration is warranted and when it is best to change paths and try another approach
Identify research opportunities in a fast-paced, rapidly changing environment
Partner with user researchers to understand students’ study behavior, and demonstrate qualitative and quantitative data to create thoughtful experiences that meet both user & business needs
Work with cross-functional teams to create an experimentation infrastructure
You’ll take into account existing insights, technical constraints, business needs, and specific market demands to produce data-informed solutions
Drive initiatives leading to conversion rate optimization
Design, develop, and maintain code for the Brainly platform to enhance the great learning experience for our users
Solving complex challenges such as performance, scalability, and security
Collaborate with other software engineers to design scalable services, plan feature roll-out, and ensure high reliability and performance of your deliverables
Conduct code reviews, contribute high-quality documentation, and build robust test suites for your features
Manage the EMEA facilities budget and ensure accurate and timely reporting
Manage access control procedures for all EMEA locations (assigning, tracking and deactivating employee badges, managing guest logs and visitor badges, etc.)
Ensure smooth operation of the Reception area including providing backup coverage as needed
Manage the Workplace Solutions Coordinator
Organize and manage office layouts; track weekly office occupancy vs. capacity
Ensure that our office policies and procedures are in line with health and safety legal requirements; cooperate with Health and Safety Inspector
Order and maintain effective inventory levels of office supplies, kitchen supplies, stationery, equipment, sanitary supplies; manage catering orders and restock all supplies
Maintain organized and tidy office conditions and arrange necessary repairs and maintenance
Manage contract and price negotiations with office vendors, service providers and office lease
Address employees queries regarding office management issues (e.g. stationery, business cards, standard office supplies)
Support trips to Kraków for candidates, and guests
Support employee relocations to Poland/Kraków. Partnering with vendors like real estate agencies and transportation companies
Manage and regularly update internal communication materials for office-related topics
Assist in the onboarding process for new hires
Prepare desks and workstations for new joiners including equipment and Welcome Pack
Train new employees in office policies and practices
Organize photo session for new employees
Support Brainly teams, including EB, in organization of the events in KRK office and Poland from a Facilities point of view
Cooperate with Global Facilities team to ensure alignment in the experience we provide for Brainly employees across all locations
Designing, developing, and maintaining code for the Textbooks Solutions CMS platform to improve content creation processes
Building reusable, accessible UI components
Solving complex challenges such as performance, scalability, and security
Collaborating with other software engineers to design scalable services, plan feature roll-out, and ensure high reliability and performance of your deliverables
Conducting code reviews, contributing high-quality documentation and building robust test suites for your features
Designing, developing, and maintaining code for Brainly iOS platform to enhance the great learning experience for our users
Solving complex challenges such as performance, scalability, and security
Collaborating with other software engineers to design scalable services, plan feature roll-out, and ensure high reliability and performance of your deliverables
Conducting code reviews, contributing high-quality documentation, and building robust test suites for your features
Designing, developing, and maintaining code for Brainly mobile platforms to enhance the great learning experience for our users
Solving complex challenges such as performance, scalability, and security
Collaborating with other software engineers to design scalable services, plan feature roll-out, and ensure high reliability and performance of your deliverables
Conducting code reviews, contributing high-quality documentation, and building robust test suites for your features
Textbook Solutions team, working on the latest product from Brainly which allows students to access millions of top-quality educational solutions from thousands of textbooks across the globe
Community team which supports the overall safety, quality, and engagement of Brainly’s top users by working on a combination of internal and external tools in order to help educate users, enforce our community guidelines, and moderate reports from users
Designing, developing, and maintaining code for Brainly platform to enhance the great learning experience for our users
Solving complex challenges such as performance, scalability, and security
Collaborating with other software engineers to design scalable services, plan feature roll-out, and ensure high reliability and performance of your deliverables
Conducting code reviews, contributing high-quality documentation, and building robust test suites for your features
Provide outstanding support to Brainly’s community, including student users, parents, teachers, and subscribers, by responding to them via email and social media channels
Provide support on Brainly as a presence within the community, and engage with users during working hours
Help optimize user satisfaction processes by sharing actionable insights to the Brainly team in a personal and thoughtful manner
Maintain Brainly’s core values by staying curious, lending a hand, striving for better, delivering with quality, and through empathetic leadership
Detailed analysis of technical aspects of the site (canonicalization, crawl budget, page rendering)
Define strategy with an eye for quick wins through long-term best practice methodology
Work with development teams to ensure technical SEO best practices are adhered to for all new dev initiatives
Monitor web analytics data from various sources to gauge the effectiveness of technical SEO initiatives
Consult with product managers and other stakeholders on SEO best practices
Run audits, identify and address technical debt that specifically impacts a search engine’s ability to crawl, index, and favor our site’s content
Work with operations teams to drive SEO in content creation and content programming
Advise, collaborate and work cross-functionally with development, design, product, and marketing, and project management groups to push for technical SEO best practices
Perform keyword research as needed
Utilize internal and third-party analytics programs. Monitor ranking, traffic, crawl error, and indexing reports identifying potential SEO issues
Tracking the progress of demand/supply/quality assurance content processes and partnering with other team members to meet content production goals & hit KPIs
Coordinating, supervising, managing, and analyzing several sources of data to highlight the value, reach, impact and performance of our content development processes
Creating and implementing innovative content strategies and streamlined processes for new projects
Aligning, evaluating, and revising our content processes continually to meet project requirements and goals
Proposing and introducing ways to increase the production/volume, efficiency, and effectiveness of our content operations as well as identifying and exploring tactics for process improvement, automation, and optimization on ongoing projects
Creating a clear control and feedback loop to quickly identify and solve any problems
Recruiting, onboarding, monitoring, and giving feedback to external content developers
Manage the day-to-day operations of our Poland Community - own the strategy for the entirety of the community funnel from acquisition and onboarding of new members, to member education and training, to ongoing member communications, engagement, and development of community experiences (currently virtual, with possible in-person events in the future)
Regularly report on key program metrics and KPIs, community insights, and results of strategic initiatives that can influence our community roadmap and support our business goals
Be the subject matter expert on our Poland Community - connect with and learn community member needs, motivations, and key drivers of success and share those findings with stakeholders across Product, Design, and Marketing
Collaborate with Communications, PR, & Brand initiatives by building a bench of community members whose stories and experiences exemplify Brainly’s values and educational impact
Develop community partnerships that can drive awareness, engagement, and adoption of Brainly’s products and services
Own our Poland Community guidelines and policies, and work with moderators and our Trust & Safety team to ensure community members and users are aligned on our rules and policies
Partner with Trust & Safety to effectively streamline our freelance moderation operations
Handle escalations from our community, and work with our Trust & Safety & Communications team to ensure those issues are properly documented, managed, and resolved
Lead, manage and develop the People Operations team
Act as an HR BP for the Product, IT & Technology departments and oversee onboarding, employee engagement, learning & development programs, talent and performance management processes, career-pathing, and succession planning in those teams
Work closely with our teams and managers to constantly improve employee engagement, performance, and productivity
Advise and coach our employees and leaders on topics related to People & Culture at Brainly
Proactively identify needs of the teams, managers, and the organization and provide suggestions and solutions
Develop HR Business Partnering area to match the growing needs and scale of the organization
Together with the People Operations team and external vendors, drive optimization and constant improvement of processes connected with employee experience/life-cycle (onboarding, compensation & benefits, payroll, HRIS, reporting, organizational changes, offboarding)
Initiate, implement and improve programs supporting Brainly’s growth and business objectives
Partner with the Talent Acquisition and Organizational Development teams to provide a holistic employee experience that makes Brainly the best place to work and develop
Ensure compliance with legislation and internal policies
Lead, manage and develop the People Operations team
Act as an HR BP for the Product, IT & Technology departments and oversee onboarding, employee engagement, learning & development programs, talent and performance management processes, career-pathing, and succession planning in those teams
Work closely with our teams and managers to constantly improve employee engagement, performance, and productivity
Advise and coach our employees and leaders on topics related to People & Culture at Brainly
Proactively identify needs of the teams, managers, and the organization and provide suggestions and solutions
Develop HR Business Partnering area to match the growing needs and scale of the organization
Together with the People Operations team and external vendors, drive optimization and constant improvement of processes connected with employee experience/life-cycle (onboarding, compensation & benefits, payroll, HRIS, reporting, organizational changes, offboarding)
Initiate, implement and improve programs supporting Brainly’s growth and business objectives
Partner with the Talent Acquisition and Organizational Development teams to provide a holistic employee experience that makes Brainly the best place to work and develop
Ensure compliance with legislation and internal policies
Lead, manage and develop the People Operations team
Act as an HR BP for the Product, IT & Technology departments and oversee onboarding, employee engagement, learning & development programs, talent and performance management processes, career-pathing, and succession planning in those teams
Work closely with our teams and managers to constantly improve employee engagement, performance, and productivity
Advise and coach our employees and leaders on topics related to People & Culture at Brainly
Proactively identify needs of the teams, managers, and the organization and provide suggestions and solutions
Develop HR Business Partnering area to match the growing needs and scale of the organization
Together with the People Operations team and external vendors, drive optimization and constant improvement of processes connected with employee experience/life-cycle (onboarding, compensation & benefits, payroll, HRIS, reporting, organizational changes, offboarding)
Initiate, implement and improve programs supporting Brainly’s growth and business objectives
Partner with the Talent Acquisition and Organizational Development teams to provide a holistic employee experience that makes Brainly the best place to work and develop
Ensure compliance with legislation and internal policies
Own design problems end to end, from initial concept through shipping and beyond
Work in the Product Team with substantial autonomy and strong impact on the product
Be responsible for cross-device and cross-platform experience personalization
Create interactions and experience with very strong focus on mobile
Create new experiments with a very strong focus on CRO, as well as a trustworthy and delightful user interface aligned with brand identity
Produce interactive prototypes and test functionality
Contribute to the Brainly Design System called “Pencil” (check it out!), collaborate with Design System Team and Interaction Designers from other Product Teams
Identify opportunities for leveraging user experience
Support the maximization the value proposition of our product for users
Ensure high productivity by defining the best possible plan for you team on how to achieve your department’s goals and by aligning people’s drives with those goals
Construct appropriate roadmap, backlog and strategy to achieve it with cooperation with the head of your department, multiple other stakeholders and product teams
Propose, define and construct appropriate measures that will support achieving your team’s goals and measuring your team’s processes
Manage the team on a daily basis (taking care of product backlog, requirements to be delivered and work-organisation) as well as make sure that the team works in the best possible, effective way to be successful in achieving defined goals and objectives
Enable teams and individuals to operate autonomously by giving continuous feedback, coaching and encouragement, as well as enable people to do their best work by removing roadblocks and improving the product development process and product backlog
Define needs, finding candidates, recruiting and hiring talent to augment your team
Evaluate team and individual performance and delivering the performance reviews
Cover India Content operation’s needs by managing and/or hiring the necessary group of external freelancers (content creators) and delivering assets in a timely manner against clearly defined quantity and quality goals in a content area
Build and maintain relationships with external agencies to ensure the successful delivery of the content quality processes
Recruit and onboard new content creators: prepare the recruitment tasks and the onboarding plan
Drive maximum engagement impact through optimization and creation of high-quality content
Manage and deliver volumes and quality on the creation of new content according to markets’ new projects as well as Brainly’s new products
Ensure the productivity goals, the efficiency of resources & budget and accuracy on the quality standards level required among all projects
Track the progress of content processes with regards to targets and budgets, implementing necessary changes and aligning them with the project requirements
Monitor activities through reporting, control, and analysis of performance and KPIs as well as create a clear control and feedback loop to quickly identify and solve any problems
Work closely with the content team to ensure optimal operational cost