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Junior Customer Support Engineer
Chopina 4, Stare Miasto, Poznań
Wygasła: 27.04.2024
full-time
umowa o pracę
kontrakt B2B
hybrid work
junior specialist (Junior)
Obowiązki:
Analyse customer requests, taking responsibility for them until they are resolved
Investigate, diagnose, identify solutions, and resolve issues, following standard procedures and instructions, or proper escalation to the appropriate internal teams
Provide continuous feedback to customers on requested issues via phone or systems used
Prioritise and manage several open issues simultaneously
Prepare reports and document technical knowledge in the form of procedures or instructions, and improve the existing one
Take responsibility for assigned project management from top to bottom. It means you will perform a key role in project initiation, planning, execution, control, and closing in accordance with best PM practices. You will prepare project plans and schedules, budgets, risk registers, and reports
Direct all resource management activities: planning, scheduling, and allocating people, money, and technology according to project needs and owned resources
Implement Project Communication Plan and maintain communication with all parties involved – organization of project meetings, internal and with customers. Moreover, you will represent ADB in meetings and communication with customers
Resolve arguments between internal and external stakeholders
Keep the budget in check and avoid costly mistakes
Manage products change requests taking into account various perspectives
Take responsibility for assigned project management from top to bottom. It means you will perform a key role in project initiation, planning, execution, control, and closing in accordance with best PM practices. You will prepare project plans and schedules, budgets, risk registers, and reports
Direct all resource management activities: planning, scheduling, and allocating people, money, and technology according to project needs and owned resources
Implement Project Communication Plan and maintain communication with all parties involved – organization of project meetings, internal and with customers. Moreover, you will represent ADB in meetings and communication with customers
Resolve arguments between internal and external stakeholders
Keep the budget in check and avoid costly mistakes
Manage products change requests taking into account various perspectives
Take responsibility for assigned project management from top to bottom. It means you will perform a key role in project initiation, planning, execution, control, and closing in accordance with best PM practices. You will prepare project plans and schedules, budgets, risk registers, and reports
Direct all resource management activities: planning, scheduling, and allocating people, money, and technology according to project needs and owned resources
Implement Project Communication Plan and maintain communication with all parties involved – organization of project meetings, internal and with customers. Moreover, you will represent ADB in meetings and communication with customers
Resolve arguments between internal and external stakeholders
Keep the budget in check and avoid costly mistakes
Manage products change requests taking into account various perspectives
Take responsibility for assigned project management from top to bottom. It means you will perform a key role in project initiation, planning, execution, control, and closing in accordance with best PM practices. You will prepare project plans and schedules, budgets, risk registers, and reports
Direct all resource management activities: planning, scheduling, and allocating people, money, and technology according to project needs and owned resources
Implement Project Communication Plan and maintain communication with all parties involved – organization of project meetings, internal and with customers. Moreover, you will represent ADB in meetings and communication with customers
Resolve arguments between internal and external stakeholders
Keep the budget in check and avoid costly mistakes
Manage products change requests taking into account various perspectives
Participate in a vendor-specific wireless system design and development including various tasks like prototype analysis and optimization, using of state of the art measurement equipment
Low-level driver optimization for maximum performance
Analyze wireless communication system behavior and performance
Work close with the internal team and external software and hardware providers
Taking care of technical documentation
Participating in knowledge sharing in the area of your specialization
Spend 2 working hours per week on developing your skills
Develop new features and integrations in backend systems using primarily Kotlin and Java 17 (about 70% of your working time). There is a possibility to do tasks on the frontend layer too (React)
Support of deployed elements in the backend systems
Take care of software performance and quality: performing verification and tests and partake in code review
Develop new features in the backend system in Java 8/11 (about 70% of your working time)
Software integration and maintenance of existing features
Take care of software performance and quality: writing and maintenance tests using Java and Python (unit, integration, performance, End2End as well as partake in code review (100% of new code passes it!)
Preparing technical documentation and designs
Participating in knowledge sharing in the area of your specialization
Cooperate with other team members and work in Scrum
Develop new features and integrations in backend systems using primarily Kotlin and Java 17 (about 70% of your working time). There is a possibility to do tasks on the frontend layer too (React)
Support of deployed elements in the backend systems
Take care of software performance and quality: performing verification and tests and partake in code review
Develop new features in the backend system in Java 8/11 (about 70% of your working time)
Software integration and maintenance of existing features
Take care of software performance and quality: writing and maintenance tests using Java and Python (unit, integration, performance, End2End as well as partake in code review (100% of new code passes it!)
Preparing technical documentation and designs
Participating in knowledge sharing in the area of your specialization
Cooperate with other team members and work in Scrum
We are looking for an experienced Senior DevOps Engineer, who will be responsible for monitoring and maintenance of our environments, servers and applications for their stability, performance and security connected to our product Graphyne™ – Pay-TV management system and content aggregation platform that enables operators to provide the best TV entertainment package on various devices
Do you want to influence the way we work and meet on a daily basis our Experts? Read below for more!
Job location: 100% remotely (after onboarding process) or Zielona Gora, Poznan or Katowice offices
What will you do?
• Monitoring and maintenance of our environments, servers and applications in terms of stability, security, performance and functioning
• Work with our team of Software and DevOps Experts on our back-office components automaton, troubleshooting and problem-solving
• Deployment of ADB solutions to the internal and customer environments
• Developing automation scripts
• Preparing technical documentation and deployment
• Propose and implement appropriate solutions
• Participating in knowledge sharing in the area of your specialization
We are looking for an experienced Senior Software Engineer (Kotlin/ Java), who will be responsible for creating one of our Broadband products, epiCure™ - the platform for monitoring, diagnostics and troubleshooting the entire network to support Customer Care for our customers: broadband and video operators
Do you want to work with our amazing Experts on a daily basis, participate in the creation of high-quality products for the biggest worldwide Telco operators and do really big things? Read below for more!
Job location: 100% remotely (after onboarding process) or Zielona Gora, Poznan or Katowice offices
What will you do?
• Develop new features and integrations in backend systems using primarily Kotlin and Java 17 (about 70% of your working time). There is a possibility to do tasks on the frontend layer too (React)
• Support of deployed elements in the backend systems
• Take care of software performance and quality: performing verification and tests as well as partake in code review
Devise and establish IT policies and systems to support the implementation of strategies set by top management (Reporting directly to CEO)
Oversee all IT operations of the hardware and software infrastructure, ensure reported issues are resolved in a timely manner; Propose strategic solutions and recommend new systems and software globally
Oversee all technology operations related to network security and evaluate them according to established goals; Identify vulnerabilities and opportunities for improvement
Develop, implement, and evaluate IT projects in line with organizational objectives, effectively manage the development of internal business applications
Prepare budgets and performance reports, control budget in a global and local view, optimizing expenses
Analyze the business requirements of all departments to determine their technology needs; identify the need for upgrades, configurations or new systems and report to top management
Assist in building relationships with vendors and creating cost-efficient contracts
Purchase efficient and cost-effective technological equipment and software, inspect its use to ensure functionality and efficiency
Manage and motivate employees in the IT department
Develop and implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss
Facilitate IT security audits or investigations
Hybrid - Home Office possible up to 30%, preferred Zielona Góra office, if Poznań office - visits to Zielona Góra required once a week