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Brak treści. Ta firma nie uzupełniła zakładki “O firmie”.
Rekrutacje prowadzone przez firmę:
Wszystkie (110)Aktualne ( 0 )Archiwalne ( 110 )
Junior Client Planning Advisor with Dutch
Kraków
Wygasła: 19.04.2024
full-time
umowa o pracę
home office work
assistant, junior specialist (Junior)
Obowiązki:
This is a fast-paced role with a wide variety of responsibilities, and some of the activities include:
Communicating to internal and external customers (telephone/ emails)
Building relationships. You will need to build relationships with clients and with colleagues (e.g., Sales, delivery team, etc.) to be truly successful
Supporting business strategy. You will be asked to support our organization’s strategic plan, and to achieve and exceed the KPIs and objectives through robust processes, Common Operating Model and team work
Complete daily workflow driven activities to ensure all tasks are completed on time
Deal with incoming enquiries. Most of this role will be dealing with incoming enquiries from our customer and your colleagues. However, you will also be requested to execute forward planning and properly prioritize your work
This is a fast-paced role with a wide variety of responsibilities, and some of the activities include:
Communicating to internal and external customers (telephone/ emails)
Building relationships. You will need to build relationships with clients and with colleagues (e.g., Sales, delivery team, etc.) to be truly successful
Supporting business strategy. You will be asked to support our organization’s strategic plan, and to achieve and exceed the KPIs and objectives through robust processes, Common Operating Model and team work
Complete daily workflow driven activities to ensure all tasks are completed on time
Deal with incoming enquiries. Most of this role will be dealing with incoming enquiries from our customer and your colleagues. However, you will also be requested to execute forward planning and properly prioritize your work
This is a fast-paced role with a wide variety of responsibilities, and some of the activities include:
Communicating to internal and external customers (telephone/ emails)
Building relationships. You will need to build relationships with clients and with colleagues (e.g., Sales, delivery team, etc.) to be truly successful
Supporting business strategy. You will be asked to support our organization’s strategic plan, and to achieve and exceed the KPIs and objectives through robust processes, Common Operating Model and team work
Complete daily workflow driven activities to ensure all tasks are completed on time
Deal with incoming enquiries. Most of this role will be dealing with incoming enquiries from our customer and your colleagues. However, you will also be requested to execute forward planning and properly prioritize your work
This is a fast-paced role with a wide variety of responsibilities, and some of the activities include:
Communicating to internal and external customers (telephone/ emails)
Building relationships. You will need to build relationships with clients and with colleagues (e.g., Sales, delivery team, etc.) to be truly successful
Supporting business strategy. You will be asked to support our organization’s strategic plan, and to achieve and exceed the KPIs and objectives through robust processes, Common Operating Model and team work
Complete daily workflow driven activities to ensure all tasks are completed on time
Deal with incoming enquiries. Most of this role will be dealing with incoming enquiries from our customer and your colleagues. However, you will also be requested to execute forward planning and properly prioritize your work
This is a fast-paced role with a wide variety of responsibilities, and some of the activities include:
Communicating to internal and external customers (telephone/ emails)
Building relationships. You will need to build relationships with clients and with colleagues (e.g., Sales, delivery team, etc.) to be truly successful
Supporting business strategy. You will be asked to support our organization’s strategic plan, and to achieve and exceed the KPIs and objectives through robust processes, Common Operating Model and team work
Complete daily workflow driven activities to ensure all tasks are completed on time
Deal with incoming enquiries. Most of this role will be dealing with incoming enquiries from our customer and your colleagues. However, you will also be requested to execute forward planning and properly prioritize your work
Great that you're thinking about a career with BSI!
Client Support Intern with German
This is a back-office supporting role - activities will include:
• Communicating and interacting with internal/external customers. This role will require you to communicate mostly via phone, email and workflows with our internal and external customers (eg. Customers, Auditors, Sales and Finance Teams)
• Supporting daily business. You will be asked to support our organization’s daily business by processing/closing requests (workflows) in our system, updating client contact data, uploading documents in our system etc
• Ensuring data quality. You will need to enter data in our systems according to the BSI rules
Great that you're thinking about a career with BSI!
Client Support Intern with German
This is a back-office supporting role - activities will include:
• Communicating and interacting with internal/external customers. This role will require you to communicate mostly via phone, email and workflows with our internal and external customers (eg. Customers, Auditors, Sales and Finance Teams)
• Supporting daily business. You will be asked to support our organization’s daily business by processing/closing requests (workflows) in our system, updating client contact data, uploading documents in our system etc
• Ensuring data quality. You will need to enter data in our systems according to the BSI rules
Great that you're thinking about a career with BSI!
Client Support Intern with German
This is a back-office supporting role - activities will include:
• Communicating and interacting with internal/external customers. This role will require you to communicate mostly via phone, email and workflows with our internal and external customers (eg. Customers, Auditors, Sales and Finance Teams)
• Supporting daily business. You will be asked to support our organization’s daily business by processing/closing requests (workflows) in our system, updating client contact data, uploading documents in our system etc
• Ensuring data quality. You will need to enter data in our systems according to the BSI rules
Manage key aspects of new customers, applications, on-boarding and scheduling
Conduct capacity planning and auditor scheduling, through Common Operating Model, to ensure profitable, cost effective and timely delivery of audits and planning of new & existing clients
Complete daily workflow driven activities to ensure all tasks are completed on time;
Monitor individual KPI performance and ensure relevant targets are achieved and exceeded
Assist with customer problems, both external and internal, and respond to inquiries in a timely manner
Collaborate with Operations Manager in qualification/re-qualification of new and existing auditors
Provision of support in the induction and training of new employees
Participate at the periodic Planning team meetings and contribute to the monitoring and improvement of planning performance, through provision of data related to main KPIs and implementation of necessary actions
Ensure customer information is up-to-date and carry out regular data clean-up
Manage key aspects of new customers, applications, on-boarding and scheduling
Conduct capacity planning and auditor scheduling, through Common Operating Model, to ensure profitable, cost effective and timely delivery of audits and planning of new & existing clients
Complete daily workflow driven activities to ensure all tasks are completed on time;
Monitor individual KPI performance and ensure relevant targets are achieved and exceeded
Assist with customer problems, both external and internal, and respond to inquiries in a timely manner
Collaborate with Operations Manager in qualification/re-qualification of new and existing auditors
Provision of support in the induction and training of new employees
Participate at the periodic Planning team meetings and contribute to the monitoring and improvement of planning performance, through provision of data related to main KPIs and implementation of necessary actions
Ensure customer information is up-to-date and carry out regular data clean-up
Manage key aspects of new customers, applications, on-boarding and scheduling
Conduct capacity planning and auditor scheduling, through Common Operating Model, to ensure profitable, cost effective and timely delivery of audits and planning of new & existing clients
Complete daily workflow driven activities to ensure all tasks are completed on time;
Monitor individual KPI performance and ensure relevant targets are achieved and exceeded
Assist with customer problems, both external and internal, and respond to inquiries in a timely manner
Collaborate with Operations Manager in qualification/re-qualification of new and existing auditors
Provision of support in the induction and training of new employees
Participate at the periodic Planning team meetings and contribute to the monitoring and improvement of planning performance, through provision of data related to main KPIs and implementation of necessary actions
Ensure customer information is up-to-date and carry out regular data clean-up
- Management of the entire billing cycle covering several sectors (such as regulatory, system certification, training stream) for clients in Germany and abroad
- Close monitoring of contractual conditions and controls with our systems in order to produce accurate invoices on SAP
- Establishment of internal invoices and ad-hoc invoices as needed
• Collections :
- Ensure reception of invoices on behalf of the client with appropriate validation route in order to get payment according to agreed payment terms
- Drive consistent collections effort via phone, email, platform, post
- Diligent follow up on open aged debtor cases and continuous update of reporting tools
- Management of litigations and administrative processes
• Administrative and accounting management along with involvement in internal controls
Deliver comprehensive Talent Acquisition solutions and work in partnership with our Hiring Managers to proactively provide a best in class recruitment service in a competitive and challenging market
Identify and seek out talented individuals with the right capability and skills to join BSI
Build and maintain trusted partnerships with key stakeholders
Proactive activity; including develop and execute sourcing plans, stakeholder management, build talent pipelines and direct sourcing
Wdrażanie i rozwijanie zdalnych rozwiązań szkoleniowych oraz projektów szkoleniowych rekomendowanych z Grupy
Administrowanie w obszarze szkoleń bazami danych (MS Excel/SalesForce)
Prezentowanie funkcjonalności programów/platform szkoleniowych zespołom sprzedaży, szkoleń i marketingu w BSI Polska oraz Central Europe
Wsparcie techniczne działów szkoleń w Continental Europe odpowiedzialnych za wdrażanie projektów/usług online
Wsparcie techniczne dla trenerów BSI, którzy prowadzą szkolenia online na platformach; Zoom, Adobe
Wsparcie techniczne dla klientów szkoleniowych BSI, którzy uczestniczą w szkoleniach online na platformach; Zoom, Adobe
Zakładanie pokojów szkoleniowych na platformach online oraz przygotowanie platformy do egzaminów
Koordynowanie i rozwijanie bieżących projektów/platform; Client Learning Portal, Questionmark, Qualifications, Litmos, Adobe Connect w Polsce oraz w Europie Centralnej
Prowadzenie spotkań testowych 1:1 dla trenerów, klientów i pracowników BSI Polska oraz BSI Central Europe
Przygotowywanie zestawień i raportów np. z ankiet po szkoleniach
Koordynowanie działań pomiędzy sprzedażą, marketingiem oraz działem szkoleń w obrębie projektów szkoleniowych
Utrzymywanie i doskonalenie standardów obsługi klienta BSI oraz zarządzanie kosztami w celu osiągnięcia założeń budżetowych
Wykonywanie innych prac zleconych związanych z działem szkoleń w BSI Polska oraz BSI CE
Proactively network with potential/new clients to sell BSI services (training and certifications audits)
Identify within territory new prospects to grow the BSI customer base through targeted calls and visits to generate sales revenue in line with new business targets, backward plans and pipeline requirements
Routinely review sales activity and quality KPIs, based on sales ratios to plan future sales activities to deliver on financial and activity targets
Manage potential of territory through account and opportunity management to develop solid pipeline. Produce accurate sales forecasts in a timely manner
Remain up to date with developments in the standards industry and be able explain ISO standards in terms of business benefit to customers
Possess a deeper and wider knowledge of the products/services of quality (ISO) standards and their application to specific customer sets. Use reporting function of sales tools to aid account management and new business development
Able to present to key decision makers and larger audiences. Design and deliver presentations to small scale conferences. Effectively convey complex ideas and business proposals showing breadth and depth of BSI product offering
Accurately define requirements, including buying process, budget, positioning vs. competition and actual circumstances which positively affect potential sales. Ability to identify further and future opportunities
Wdrażanie i rozwijanie zdalnych rozwiązań szkoleniowych oraz projektów szkoleniowych rekomendowanych z Grupy
Administrowanie w obszarze szkoleń bazami danych (MS Excel/SalesForce)
Prezentowanie funkcjonalności programów/platform szkoleniowych zespołom sprzedaży, szkoleń i marketingu w BSI Polska oraz Central Europe
Wsparcie techniczne działów szkoleń w Continental Europe odpowiedzialnych za wdrażanie projektów/usług online
Wsparcie techniczne dla trenerów BSI, którzy prowadzą szkolenia online na platformach; Zoom, Adobe
Wsparcie techniczne dla klientów szkoleniowych BSI, którzy uczestniczą w szkoleniach online na platformach; Zoom, Adobe
Zakładanie pokojów szkoleniowych na platformach online oraz przygotowanie platformy do egzaminów
Koordynowanie i rozwijanie bieżących projektów/platform; Client Learning Portal, Questionmark, Qualifications, Litmos, Adobe Connect w Polsce oraz w Europie Centralnej
Prowadzenie spotkań testowych 1:1 dla trenerów, klientów i pracowników BSI Polska oraz BSI Central Europe
Przygotowywanie zestawień i raportów np. z ankiet po szkoleniach
Koordynowanie działań pomiędzy sprzedażą, marketingiem oraz działem szkoleń w obrębie projektów szkoleniowych
Utrzymywanie i doskonalenie standardów obsługi klienta BSI oraz zarządzanie kosztami w celu osiągnięcia założeń budżetowych
Wykonywanie innych prac zleconych związanych z działem szkoleń w BSI Polska oraz BSI CE
Definition of robust and comprehensive induction curriculum for new joiners in the organization, supplemented by the on-the-job training
Direct delivery of some of the training modules on systems and processes after receiving relevant training, especially with regards to core modules, common for all roles
Coordination of delivery of the trainings with relevant process and platform experts
Keeping track record of training paths completed by each staff member for compliance purposes
Ensure business continuity for the purposes of delivering the induction program and training modules
Perform regular analysis of training needs
Actively identifying opportunities for process improvements, perform process measurements, define Key Performance Indicators as well as Key Risk Indicators in relation to Assurance Operations processes
Keeping track of process and platform changes to ensure they are communicated and process documentation is up-to-date
Performing impact assessment of changes in the organization which may require process or platform updates within Assurance Operations
Defining change management framework for process changes
Establishing key stakeholder relationships with regards to process ownership, systems ownership and management structures supporting teams with quick escalation path, facilitating effective decision making and change implementation
Managing Assurance Operations-wide communications to inform about scheduled changes, impacts and projects
Taking part in Global and Regional project working groups to keep pace with evolution of BSI operating and commercial models